SAINT-GOBAIN

TODAY
 SAINT-GOBAIN
BRIDGE SUSTAINABLE 350TH VITALITY
HABITAT ANNIVERSARY
An emblem known Saint-Gobain A key moment The beating heart
by all and a symbol provides solutions in our history of a Group forging ahead
of our industrial strength for the well-being of us all

Since its creation in 1665, Saint-Gobain has always conveyed the strong values
of a major international Group renowned for its energy and capacity for innovation.
Today, Saint-Gobain is adopting a new logo that brings the brand’s identity into line
with the image it conveys of a modern and innovative company.

The Saint-Gobain brand will now be known for its skyline symbolizing
its strategy focused on living spaces and well-being.

Its iconography, colors, typefaces and editorial style will underscore these ideas.
They give a tangible form and meaning to all the brand’s messages and contribute
to projecting this positive notion of change.
GETS A FACELIFT
AN ENVIRONMENTAL TECHNOLOGY WARMTH, COMFORT
OUTLOOK AND INNOVATION AND WELL-BEING

Saint-Gobain’s new identity reflects its commitment to strengthening the brand’s visibility
and creating a more emotional connection with the public.

The logotype illustrates its multi-cultural vision and translates the diversity
of living spaces around the world along with Saint-Gobain’s
major architectural achievements.
A lively graphic environment supports and symbolizes the energy of Saint-Gobain,
one of the world's most innovative companies.
 CONTENTS

2 • Overview of the Group

4 • A word from Pierre-André de Chalendar

6 • An international Group

8 • Key figures

10 • Our businesses

12 • General Management and Governance

14 • Our strategy as the world leader in habitat

16 • Anticipating global challenges

18 • Reinventing habitat

20 • Innovating for and with our customers

22 • Taking a long-term view of the world

24 • Contributing to the development of people and regions

26 • Our solutions for comfortable living spaces

28 • Sustainable habitat

30 • Multi-Comfort

32 • Industrial markets

34 • Our architectural projects

36 • New solutions for habitat

38 • Services to simplify our customers’ day-to-day experience

SAINT-GOBAIN
GETS A FACELIFT
 Saint-Gobain designs, produces and distributes
materials and solutions for the well-being of each individual
and the future of us all. These materials are found
in our living spaces and our everyday lives:
buildings, transportation, infrastructure, and in numerous
industrial applications. They provide comfort, performance
and safety as well as solutions to the challenges
of sustainable construction, efficient
resource management and climate change.
OVERVIEW
OF THE GROUP
SAINT-GOBAIN, WORLD LEADER
FOR HABITAT, is present in 66 countries
with more than 170,000 employees.
The Group reported 2015 sales of ¤39.6 billion.

2
 The SageGlass®
roof at the Mall of
America®,
one of the largest
shopping malls
in the United States,
near Minneapolis,
Minnesota. June 2015.

3
SAINT-GOBAIN 2016

“There is a strong
culture of forward-
thinking and
innovation among
Saint-Gobain’s
employees.”

4
 OVERVIEW OF THE GROUP
A WORD FROM
PIERRE-ANDRÉ DE CHALENDAR
T
h ro u g h o u t 2 01 5 , i n o u r d a i l y
operations, during the celebrations
for our 350th anniversary, and in
the committed position we adopted
prior to COP21, Saint-Gobain has
asserted its identity loud and clear and
remained focused on its strategic aims: reinvent
habitat and improve everyday life.
Reinventing habitat means providing well-
being to everyone, wherever they live, by
meeting their comfort, performance, safety
and even accessibility expectations. It also
means providing solutions to the major
challenges facing the world. Aware of its
responsibilities as an emitter of greenhouse
gases and provider of energy efficiency
solutions, Saint-Gobain can transform the
issues attributable to the world’s urbanization
and industrialization into growth opportunities.
Reinventing habitat also means continuing to
refocus Saint-Gobain’s strategy and to
strengthen it in response to the short-term
uncertainties facing the construction market. In
2015, the Group made changes to its portfolio
of businesses with the sale of Verallia, under
excellent conditions, and continued with its
initiative to acquire control of Sika, the world’s
leader in construction chemicals. It also
persevered with its efforts to improve
operational excellence.
5
To achieve our goals, we have substantial
advantages: unique expertise in materials; solid
research and innovation capabilities throughout
the value chain; a culture of open management
encouraging an entrepreneurial spirit to work
ever more closely with our customers; and a
development model based on the responsible
management of our businesses.
Our priorities for 2016 and the years ahead are
focused on differentiating our solutions
through our R&D efforts, progressing in the
area of Corporate Social Responsibility,
strengthening Saint-Gobain’s presence in new
co u n t r i e s a n d d eve l o p i n g i n c re a s i n g l y
i nnovat i ve o nl i ne s e r v i ce s . The di gi t al
transformation is impacting on our internal
organization, speeding up the circulation of
ideas and collaborative working methods.
It is above all with regard to our customers that
the changes are most visible: in habitat, the
b o u n d a r y b e t we e n p ro f e s s i o n a l s a n d
homeowners is increasingly less evident, and
the end users of our products will play a
growing role in the choice of materials used.
Homeowners are becoming key stakeholders in
the construction market.
It is for this reason that we have strengthened
the position of the Saint-Gobain brand and
decided to change our logo. More focused on
our core business and our reference market,
full of movement and color, we wanted a logo
that reflected who we are. Because even
with more than 300  years under its belt,
Saint-Gobain has never been as young and
agile as it is today.
SAINT-GOBAIN 2016

AN INTERNATIONAL GROUP

PRESENCE AND CROSS-BUSINESS R&D CENTERS

R&D

R&D
R&D

R&D

R&D

R&D
MANUFACTURING
AND RETAIL
PRESENCE
RETAIL
PRESENCE
R&D

CROSS- R&D
FUNCTIONAL
R&D CENTERS

66 COUNTRIES
ALGERIA CHINA GREECE LITHUANIA POLAND SLOVENIA UKRAINE
ARGENTINA COLOMBIA HUNGARY LUXEMBOURG PORTUGAL SOUTH AFRICA UNITED ARAB
AUSTRALIA CZECH REPUBLIC INDIA MALAYSIA QATAR SOUTH KOREA EMIRATES
AUSTRIA DENMARK INDONESIA MEXICO REPUBLIC OF SPAIN UNITED KINGDOM
BELGIUM EGYPT ITALY MOROCCO IRELAND SWEDEN UNITED STATES
BHUTAN ESTONIA JAPAN NETHERLANDS ROMANIA SWITZERLAND VENEZUELA
BRAZIL FINLAND JORDAN NEW ZEALAND RUSSIA SYRIA VIETNAM
BULGARIA FRANCE KUWAIT NORWAY SAUDI ARABIA TANZANIA ZIMBABWE
CANADA GERMANY LATVIA OMAN SERBIA THAILAND
CHILE GHANA LEBANON PERU SLOVAKIA TURKEY

6
 OVERVIEW OF THE GROUP

HUMAN RESOURCES

MORE THAN

170,000 99 27,576
EMPLOYEES NATIONALITIES EMPLOYEES RECRUITED
WORLDWIDE IN 2015

MORE THAN

4.4  MILLION
HOURS OF TRAINING PROVIDED
THROUGHOUT THE GROUP

R&D

8 GERMANY BRAZIL CHINA NEARLY

CROSS-FUNCTIONAL
RESEARCH CENTERS
HERZOGENRATH CAPIVARI

UNITED STATES FRANCE

SHANGHAI

INDIA
350
PATENTS
NORTHBORO AUBERVILLIERS CHENNAI
FILED IN 2015
CAVAILLON
CHANTEREINE

PRODUCTS

ABOUT NEARLY

950 1 PRODUCT OUT OF 4 85% 4,100

PRODUCTION SOLD BY SAINT-GOBAIN OF SALES SALES OUTLETS
SITES DID NOT EXIST IN THE HABITAT
FIVE YEARS AGO MARKET

7
SAINT-GOBAIN 2016

KEY FIGURES

2015 FINANCIAL RESULTS

NET SALES RECURRING NET INCOME

€39.6 BN €1.2 BN
SALES BY SECTOR SALES BY GEOGRAPHIC REGION

24% 25% 13%

48% INNOVATIVE FRANCE NORTH

MATERIALS AMERICA
BUILDING SECTOR
DISTRIBUTION
SECTOR
28% 42% 20%

CONSTRUCTION OTHER WESTERN ASIA AND EMERGING

PRODUCTS EUROPE COUNTRIES
SECTOR

NET SALES NET SALES

38% 11% 19%

23%
INNOVATIVE FRANCE NORTH
BUILDING MATERIALS AMERICA
DISTRIBUTION SECTOR
SECTOR
39% 37% 33%

CONSTRUCTION OTHER WESTERN ASIA AND EMERGING

PRODUCTS EUROPE COUNTRIES
SECTOR

OPERATING INCOME OPERATING INCOME

8
 OVERVIEW OF THE GROUP

THE SAINT-GOBAIN SHARE 80

70
60

THE SHARE IS LISTED ON EURONEXT PARIS 50

COMPARTMENT A (ISIN code FR 0000 125007), 40
where, at December 31, 2015, it was the 27th largest
30
market capitalization in the CAC 40 index
(¤22,352 million) and the 17th most active stock 20
on this market with an average of 2,325,017 shares 10
traded daily in 2015.
0
THE SAINT-GOBAIN SHARE is also traded 12/24/86 12/31/15
on the major European stock exchanges:
Frankfurt, London and Zurich (since 1987), Saint-Gobain share Paris Bourse
Amsterdam and Brussels (since 1988). (average change)

ALSO, the Saint-Gobain share is included in:

> the Dow Jones index of the 50 European shares
(“DJ Euro Stoxx 50”) and the “The Global Dow”
index of 150 companies in traditional and innovative
sectors;
TOTAL NUMBER OF SHARES
(as of December 31, 2015)
> the sustainable development and corporate

560,943,439
social responsibility indices: MSCI Global
Sustainability Indexes, STOXX® Global ESG Leaders,
Euronext-Vigeo Europe 120, Euronext Vigeo
Eurozone 120, ESI Excellence Europe d’Ethibel
and FTSE4Good.

SHAREHOLDER BASE
(at December 31, 2015)

0.3%
7.5%
TREASURY STOCK For further information:
INDIVIDUAL
SHAREHOLDERS www.saint-gobain.com
11.7%
WENDEL
7.6%
Financial communications:
GROUP SAVINGS actionnaires@saint-gobain.com
PLAN (EMPLOYEES) 18.8%
+33 (0)1 47 62 33 33
FRENCH
54.1% INSTITUTIONALS

FOREIGN Scan to download

INSTITUTIONAL the Saint-Gobain
Shareholder app

9
SAINT-GOBAIN 2016

OUR
BUSINESSES

COMPLEMENTARY
STRATEGIC POSITIONS
IN CONSTRUCTION MATERIAL TECHNOLOGY

24%
of sales
SAINT-GOBAIN HAS

THREE SECTORS

INNOVATIVE MATERIALS
Combining Flat Glass and High-Performance Materials
(HPM), the Innovative Materials Sector holds a unique
portfolio of materials and processes for the habitat,
transportation, health and industrial markets.
It is the technological and industrial pillar
of the Saint-Gobain Group.

14 GENERAL FLAT GLASS HIGH-PERFORMANCE

DELEGATIONS MATERIALS
REPRESENT THE GROUP No. 1 IN EUROPE
IN THE COUNTRIES No. 2 WORLDWIDE No. 1 WORLDWIDE
WHERE IT OPERATES
AND COORDINATE THE ACTIONS Active in 42 countries Active in 45 countries
OF ITS VARIOUS COMPANIES. Approximately Approximately 27,000 employees
32,000 employees

10
 OVERVIEW OF THE GROUP

28%
of sales
48%
of sales

CONSTRUCTION PRODUCTS BUILDING DISTRIBUTION

The Construction Products Sector offers interior
and exterior home improvement solutions to enhance
the comfort of buildings and homes: plasterboard,
acoustic and thermal insulation, siding products,
roofing and pipes.
The contribution of the Building Distribution Sector
to the Group is an intimate knowledge of the needs
of its customers, whether building professionals,
private project owners or large companies.
It servesthenew construction, renovation
and home improvement markets.

No. 1 WORLDWIDE No. 2 IN THE UNITED STATES No. 1 IN EUROPE

• Plasterboard and plaster
• Insulation (all insulation
materials combined)
• Tile adhesives
• Industrial mortars
• Ductile iron pipes
• Siding products • Construction materials distribution
Active in 61 countries
Active in 24 countries
Approximately Approximately 61,000 employees
47,000 employees

No. 1 IN EUROPE
• Siding products

11
SAINT-GOBAIN 2016

GENERAL MANAGEMENT
(at March 12, 2016)

PIERRE-ANDRÉ CLAUDE IMAUVEN BENOIT BAZIN JOHN CROWE

DE CHALENDAR Chief Operating Officer Senior Vice President Senior Vice President,
Chairman and Chief in charge of the Construction General Delegate
Executive Officer Products Sector for North America

KÅRE MALO CLAIRE PEDINI JEAN-FRANÇOIS GUILLAUME TEXIER

Senior Vice President Senior Vice President PHELIZON Chief Financial Officer
in charge of the Building in charge of Human Senior Vice President
Distribution Sector Resources in charge of Internal Audit
and Internal Control

ANTOINE VIGNIAL PATRICK DUPIN LAURENT GUILLOT FABRICE DIDIER

Corporate Secretary President, Flat Glass President, High-Performance Vice President, Marketing
in charge of Corporate Activity (Innovative Materials Sector (Innovative
Social Responsibility Materials Sector*) Materials Sector*)

DELPHINE CHARLES HUFNAGEL BENOIT D’IRIBARNE DIDIER ROUX

GENY-STEPHANN Vice President, General Delegate Vice President,
Vice President, Corporate Communications for Germany, Austria Research & Development
Planning & Strategy and Benelux and Innovation

*Pierre-André de Chalendar supervises the Innovative Materials Sector.

12
 OVERVIEW OF THE GROUP

GOVERNANCE
BOARD OF DIRECTORS GENERAL DELEGATES
(at January 1, 2016)

PIERRE-ANDRÉ JACQUES PESTRE DAVID ANDERSON THIERRY LAMBERT

DE CHALENDAR Senior Vice President of General Delegate General Delegate for the Nordic
Chairman and Chief Executive Saint-Gobain Distribution for Sub-Saharan Africa Countries and Baltic States
Officer of Compagnie Bâtiment France, in charge of
de Saint-Gobain the POINT.P brand, and Director DOMINIQUE AZAM ANAND MAHAJAN
representing the employee General Delegate for Mexico, General Delegate for India,
ISABELLE BOUILLOT shareholders Central America, Venezuela, Sri Lanka and Bangladesh
President of China Equity Links Colombia, Ecuador and Peru
OLIVIA QIU FRANÇOIS-XAVIER MOSER
ALAIN DESTRAIN Vice President Innovation MIKE CHALDECOTT General Delegate for Poland,
Employee Director at Philips Lighting, Executive General Delegate for the United Bulgaria, Romania and Turkey
Vice President of Philips Kingdom and Republic of
JEAN-MARTIN FOLZ Ireland HADY NASSIF
Company Director DENIS RANQUE General Delegate
Chairman of the Board JOHN CROWE for the Middle East
BERNARD GAUTIER of Directors of Airbus Group General Delegate
Member of Wendel’s for North America TOMÁŠ ROSAK
Supervisory Board GILLES SCHNEPP General Delegate for the Czech
Chairman and Chief Executive ERWAN DUPUY Republic, Slovakia, Hungary and
ANNE-MARIE IDRAC officer of Legrand General Delegate for Russia, the Eastern Adriatic countries
President of the Supervisory Ukraine and the C.I.S.
Board of Toulouse-Blagnac JEAN-DOMINIQUE SENARD GIANNI SCOTTI
Airport Chief Executive Officer JAVIER GIMENO General Delegate Mediterranean
of Michelin General Delegate (Spain, Italy, Portugal,
SYLVIA JAY for the Asia-Pacific region Greece, Morocco, Algeria,
Company Director PHILIPPE VARIN Tunisia and Libya)
Chairman of the Board THIERRY FOURNIER
PAMELA KNAPP of Directors of Areva General Delegate for Brazil,
Company Director Argentina and Chile

PASCAL LAÏ Board Secretary: BENOIT D’IRIBARNE

Employee Director General Delegate for Germany,
ANTOINE VIGNIAL Austria and Benelux
AGNÈS LEMARCHAND Corporate Secretary of
Compagnie de Saint-Gobain
Company Director

FRÉDÉRIC LEMOINE
Chairman of Wendel’s
Supervisory Board

13
OUR STRATEGY
AS THE WORLD
LEADER IN HABITAT
THE GROUP MOBILIZES ITS COMPANIES’ EXPERTISE
and provides a range of solutions for buildings
that are comfortable, more energy efficient and more pleasant
to live in every day, while meeting the challenges of climate
change and environmental conservation.

14
 The three “Multi-Comfort”
homes in Myklebust,
Norway, entirely built
using products supplied
by Saint-Gobain’s
Optimera and Dahl brands
in 2015.

15
SAINT-GOBAIN 2016

ANTICIPATING
GLOBAL CHALLENGES
Saint-Gobain anticipates and works with the trends that are reshaping
the world, in particular those that are transforming the construction
markers and distribution channels.

UNDERLYING TRENDS
THAT ARE RESHAPING THE WORLD

CONSUMPTION TECHNOLOGY
MODES • New materials
• Comfort • Co-development
• Personalization • Simplification of organizations
• Self-employment • Digitalization of organizations
• Brand affinity • Digital revolution

SOCIETY ECONOMIC ENVIRONMENT

& DEMOGRAPHICS CHANGES
• Exhaustion of
• Urbanization • Emerging natural resources
• Emerging middle classes competitors • Climate change
• Population growth • Commoditization
• Millennial generation • Made in USA
• Silver economy

16

THE CHALLENGE OF
CLIMATE CHANGE
Concern for climate change
and diminishing natural
resources are key
challenges for the decades
to come. Everywhere
in the world, countries
are implementing policies
to reduce greenhouse gas
emissions. At the COP21
meeting held in Paris
in December 2015,
the 195 Parties to the
United Nations Framework
Convention on Climate
Change (UNFCCC)
expressed their support
for these goals.
Thanks to its expertise
and the synergies between
its various businesses,
Saint-Gobain is developing
efficient and innovative
solutions in both new
construction and renovated
buildings, in order
to effectively address
the challenge of improving
building energy efficiency
and changes in regulatory
requirements.
Saint-Gobain’s Multi-Comfort
design program combines
energy efficiency
and comfort in all forms
(thermal and acoustic
comfort, visual appeal,
sanitation, modular comfort
and safety, see pp. 30-31 ).
OUR STRATEGY
THE CHALLENGE OF
DEMOGRAPHIC GROWTH
AND URBANIZATION
The world’s population
is expected to reach
9.7 billion by 2050.
This demographic growth
is accompanied by
increasing urbanization,
which will be concentrated
on the continents of Asia
and Africa, resulting in an
increasing need for housing
and infrastructure. As a
result of its global presence
and extensive knowledge
of local conditions,
the Saint-Gobain Group
is well positioned in this
high-potential market,
offering a range of
solutions adapted to local
needs in order to address
the high demand
for affordable and
sustainable habitat.
THE CIRCULAR ECONOMY:
THE CHALLENGE OF
DWINDLING RESOURCES
Consumption of natural
resources could triple
by 2050. Good resource
management is increasingly
focused on a life-cycle
approach, which takes into
account the building in its
entirety, from the extraction
of raw materials to
demolition and recycling.
Saint-Gobain promotes
17
a vision of responsible THE HOUSING
construction and SECTOR
is developing innovative
solutions to conserve
natural resources. 40%
THE DIGITAL OF ENERGY CONSUMED
TRANSFORMATION:
THE CHALLENGE
OF MULTI-CHANNEL
INTEGRATION AND THE
35%
OF GREENHOUSE
“DIGITAL ENVIRONMENT” GAS EMISSIONS
Digital technology
is redefining commercial
exchanges at all levels.
The digital integration
of buildings is leading Source: Energy Union
Package: A Framework
to technical changes
Strategy for a Resilient
in construction: Building Energy Union with
Information Modeling (BIM), a Forward-Looking
Climate Change Policy,
and home automation Communication presented
are increasing the demand by the European
for smarter materials. Since Commission, 2015.
it listens to its customers
and is anticipating the
restructuring of the Group’s
markets as a result of new
digital tools, Saint-Gobain
is implementing
a multi-channel digital
strategy that enables
it to differentiate
its products and services,
and to ensure visibility for
its products and brands. ●
THE CONSUMPTION OF
NATURAL RESOURCES COULD
DOUBLE
OR EVEN
TRIPLE BY 2050
Source: Climate Change 2014:
Mitigation of Climate Change,
contribution by Working
Group III to the Fifth
Assessment Report (AR5)
of the Intergovernmental
Panel on Climate
Change (IPCC), 2014.
SAINT-GOBAIN 2016

REINVENTING HABITAT
With more than 80 percent of its sales
on the construction markets, Saint-Gobain is committed
to providing a response to a major concern: enable
each person to feel comfortable wherever they live,
while also complying with the principles of sustainable
development. The Group’s solutions contribute
to the well-being of each person at home,
when working or traveling, and to the future of us all.

A UNIQUE
PORTFOLIO
WORLDWIDE OR EUROPEAN of high value
LEADER in all of its activities, added materials
with a decentralized structure and solutions
to adapt local solutions for construction
to the needs of each market. and industry.

A DEEP UNDERSTANDING
OF THE NEEDS of building
A UNIQUE professionals acquired through
POSITION its distribution teams and a range
of products and solutions fully
integrating the digital
transformation.

AN OUTSTANDING POTENTIAL
FOR INNOVATION supported
by unique industrial and distribution
expertise and a commitment
to materials and energy
efficiency research.
A SET OF VALUES that allows the Group
to build lasting and responsible relations
with all stakeholders, from customers
and employees to suppliers,
subcontractors, shareholders
and the community.

18

IN AN INCREASINGLY
URBANIZED WORLD
in which we spend around
90 percent of our time
inside a building or vehicle,
it has become necessary to
design and build more
comfortable and efficient
living spaces. A growing
number of studies and data
show to what point a more
or less well adapted
environment impacts on
productivity in working
spaces, cognitive capacity
in learning environments,
and more broadly our
health.
This quest for well-being
goes hand-in-hand
with that for sustainable
development. The impact
of energy bills on people’s
purchasing power, the need
to conserve natural
resources and combat
climate change are all
concerns that Saint-Gobain
places at the heart
of its corporate approach.
TO ROLL OUT ITS
STRATEGY, THE GROUP
RELIES ON POWERFUL
DRIVERS
First, a passion for
materials that motivates
Saint-Gobain’s teams
at its plants, research
centers and sales outlets.
In the forefront
of innovation, combined
with services that simplify
customers’ lives,
Saint-Gobain’s materials
OUR STRATEGY
are designed to meet and end consumers, crucial communities. The Group
the best quality standards to anticipating their needs bases its growth on its
throughout their entire and designing tomorrow’s capacity to reinvent itself
life cycle. solutions. while remaining true to its
values. Saint-Gobain sees
INNOVATION, INTEGRAL A UNIQUE CULTURE the world from a long-term
TO THE GROUP’S DNA OF OPENNESS perspective, committed to
For 350 years, Saint-Gobain AND RESPONSIBILITY, transparent and sustainable
has been part of all the both in our internal management of its
industrial and technological operation (decentralized businesses. The Group does
revolutions the world has decision-making, employer- everything in its power
seen. Saint-Gobain places employee dialogue, and to make sure it has a
performance, comfort and policies designed to attract positive impact on people’s
safety issues at the center new talent), and with lives in the regions
of its product development regard to our neighboring where it operates. ●
and also generates
numerous cross-business
projects, backed
by a culture of partnership
and co-development.
The integration of digital
technology into buildings,
and more broadly
all the services provided
to our customers, are new
challenges taken up
by the Group through
our many R&D, marketing,
production, logistics
and retail initiatives.
GROUP MARKETS
as a % of sales
MORE EMOTIONAL
15 % 22 %
CONNECTION WITH
CUSTOMERS INDUSTRY NEW RESIDENTIAL
CONSTRUCTION
All Saint-Gobain activities 9 %
implement actions to gain CIVIL ENGINEERING
a better understanding AND INFRASTRUCTURE 11 %
of their customers, listen 43 % NEW NON-RESIDENTIAL
to their expectations CONSTRUCTION
RENOVATION
and improve their level
of satisfaction. The Group’s Source: Saint-Gobain, 2014 data
network of distribution
brands provides
a privileged and close
connection with
professional customers
19
SAINT-GOBAIN 2016
INNOVATING FOR AND
WITH OUR CUSTOMERS
For the fifth consecutive year, Thomson Reuters’ Top 100 Global
Innovators has ranked Saint-Gobain among the 100 most innovative
organizations in the world. Innovation is part of the Group’s DNA.
R&D AT THE HEART
OF THE GROUP’S
STRATEGY
Research and Innovation
are integral to Saint-Gobain’s
strategy. The Group’s
ongoing measures
to develop its culture of
innovation are bearing fruit.
The Group will continue
434 its efforts in coming years,
in particular with regard
MILLION R&D BUDGET to investments, in order
to maintain and expand
3,700 its Activities’ lead positions
and to maintain a high level
APPROXIMATE NUMBER of performance and
OF EMPLOYEES
operational excellence.
APPROXIMATELY
R&D PROGRAMS:
900
GROWTH DRIVERS
FOR THE GROUP
RESEARCH PROJECTS
Saint-Gobain’s research
and development teams
9 operate according
to the logic of project
PARTNERSHIPS SIGNED
management. This method
WITH START-UPS IN 2015.
MORE THAN 70 SINCE of operation allows them
THE CREATION OF NOVA IN to conduct research
2006 AND 3,100 START-UPS
and development activities
EXAMINED
while looking as early as
possible at considerations
relating to markets,
industrial property,
production, respect
for health and the
environment. Close ties
with marketing means
20
customers’ needs can be
anticipated and taken
into account in advance.
The main task of R&D
is active and proactive
support for the Group’s
numerous businesses
through targeted research
projects. Its second task
is to contribute to the
Group’s development and
growth through strategic
R&D programs. The third
task is to prepare the future
of the Group’s business
lines and their development
through cross-functional
R&D programs that foresee
the major changes in
techniques and markets
that lie ahead.
INNOVATING
WITH OUR CUSTOMERS
Saint-Gobain’s
development strategy,
and the progressive
transformation taking place
in the housing markets,
position the Group
in a dynamic of openness
and attentiveness
to its customers’ needs.
To address current
expectations and anticipate
those of the future,
Saint-Gobain is opening
itself more broadly
to a culture of partnership
and co-development.
As proof of the effectiveness
of its solutions and to
further develop research
and innovation, a number
of the Group’s Activities
in many countries
are involved with the
“Multi-Comfort” program
(see pages 30-31).
New housing and
renovation operations
have been launched
by the Group’s Activities
in collaboration with
construction industry
stakeholders.
The Multi-Comfort projects
carried out in various
countries provide
Saint-Gobain’s teams
with a better understanding
of buildings in light
of occupant usage
and Group products
in order to develop new
and increasingly effective
solutions.
MOBILIZING ALL INTERNAL
AND EXTERNAL
RESOURCES
FOR OUR CUSTOMERS
Saint-Gobain relies on its
R&D, production, marketing
and sales teams throughout
 OUR STRATEGY

hh
Active glazing
hh
Lighting
STRATEGIC hh
Energy efficiency and environmental footprint of processes
hh
Fuel cells

THE
SAINT-GOBAIN
GROUP’S R&D
PROGRAMS
hh
Materials sciences hh
Building sciences
● Physics and chemistry ● Acoustics
of inorganic binders-based ● Air quality
materials
● Energy performance and
● Green chemistry thermal and visual comfort
CROSS
● Recycling
DISCIPLINARY
● Organic and inorganic h Digital transformation
foams
h Connected objects and smart
● Innovative glass furnaces data for our products
● Additive manufacturing and services
and 3D printing

“The success of the

the entire project
innovation process.
Ecosystem complexity
and the accelerating
pace of technological
developments require
enhanced collaboration
with outside partners
to supplement the Group’s
expertise, especially
through its international
network of universities.
Cooperation has been
stepped up with Chinese
(Tsinghua in Beijing,
and Fudan and Tongji
in Shanghai), and Indian
universities, while the first
research agreements
have been signed in Brazil
following the opening
of the new R&D Center
in Capivari.
Saint-Gobain also
organized the fifth NOVA
Innovation Competition
in 2015. Since its creation
in 2008, this competition
rewards start-ups
that develop innovative
solutions in the fields
of construction materials,
energy efficiency, green
technology, solutions
integrating light, services
to the construction industry
or advanced materials.
The three winner start-ups
were selected from the
long list of 270 applicants
in 37 countries. In 2015,
the Group became
a partner with the Paris-
based incubator Impulse
Labs specializing in the
construction and energy
segments. The Group was NOVA Competition
already a partner with illustrates our ability
Partech Shaker (France), to detect innovative
an incubator specializing young companies
in digital technology, in the construction,
and Greentown Labs advanced materials
(United States), specializing and sustainable
in green technology. ● development
segments, and
confirms the excellent
perception enjoyed
by Saint-Gobain
throughout the global
start-up ecosystem.
We are delighted
to be able to work
with these promising
young entrepreneurs.”
Pierre-André de Chalendar,
Chairman and Chief
Executive Officer
of Saint-Gobain

21
SAINT-GOBAIN 2016

TAKING A LONG-TERM
VIEW OF THE WORLD
Saint-Gobain bases it development on its ability to reinvent itself
while remaining true to its values.

SAINT-GOBAIN’S VALUES and Action, Saint-Gobain Guidelines for multinational

Coming down through
more than three centuries
of history gives a sense
of the long term.
Anticipating the world’s
transformations, planning
industrial investments
and which businesses
to develop, and projecting
into the future all require
a faultless and exemplary
approach combined with
sustainable management
of all businesses.
By clearly stating its values
in its Principles of Conduct
has provided itself with
a tangible code of conduct,
whose acceptance
is a fundamental condition
for employees’ being part
of the Group. Numerous
courses on the Principles
raise employees’ awareness:
more than 20,000 individuals
have been trained
in the past five years.
The Principles refer
explicitly to the applicable
conventions and agreements
of the International Labor
Organization, the OECD’s
companies and the OECD’s
anti-bribery convention.
A compliance program
reinforces the effective
application of the Principles
and the associated
obligations in all Group
activities worldwide:
compliance with competition
law, prevention of
corruption, and compliance
with economic embargoes.
The principle of zero
tolerance is enforced
at all times.

GROUP
COMMITMENTS

Signatory
to the United
Nations Global
Compact. Protection of water resources. Measures to combat climate change.

Signatory of the Declaration

of Business Leaders Initiative
for the United Nations Human Partner
Rights. of COP21.

Member of more than 30 Green Building Councils (GBC), national

associations for the promotion sustainable construction, partner
of the European network of GBCs, platinum member of the USGBC
and of the consultative council of the World Green Building Council.

22
 OUR STRATEGY

5
PRINCIPLES
OF CONDUCT
hh
P
 rofessional commitment
REPRESENTING
THE FUNDAMENTAL
hh
R
 espect for others
VALUES SHARED hh
 Integrity
BY MANAGERS hh
 Loyalty
AND EMPLOYEES hh
 Solidarity
ALIKE

4
PRINCIPLES
ENVIRONMENTAL
TARGETS (2010-2025)
OF ACTION THAT
GOVERN THE ACTIVITY
hh
 Respect for the law
OF ALL MANAGERS hh
 Caring for the environment
hh
 Compliance with workplace RAW MATERIALS
AND EMPLOYEES AND WASTE
IN CARRYING OUT health and safety guidelines
THEIR PROFESSIONAL hh
 Respect for employee rights
- 50%
RESPONSIBILITIES WASTE NON-RECOVERED

0
LONG TERM

ENERGY,
ATMOSPHERIC EMISSIONS
ENVIRONMENTAL IMPACT associated greenhouse also part of the solution AND CLIMATE
Saint-Gobain has set itself gas emissions. to combat climate change. ENERGY CONSUMPTION

- 15%
ambitious targets for From three months’ use This is explained by
reducing the environmental on average, the Group’s Pierre-André de Chalendar,
impact of its activities, insulation solutions Chairman and Chief TOTAL CO2 EMISSIONS

especially at its plants, and
for more energy-efficient
production processes.
For example, Saint-Gobain
assesses each of its sites
in terms of their energy
consumption and
atmospheric emissions.
The Energy, Atmospheric
Emissions and Climate
Change policy adopted
in 2014 defines a shared
framework of action.
Saint-Gobain also provides
its customers with solutions
enabling them to reduce
the energy consumption
of their buildings and the
- 20%
(thermal insulation and Executive Officer,
insulating glazing) offset in his book Notre combat
the emissions generated pour le climat (Our combat
for their production. for the climate), published
WATER
Beyond these three ahead of the COP21
months, the savings meeting: a decarbonized - 80%
continue to grow. world is possible INDUSTRIAL WASTEWATER
Innovative recycling and compatible with DISCHARGED
solutions have been
developed for the industrial
sustainable economic
growth and human 0
LONG TERM
markets. For example, development. ●
the new range of WOOL
products from Saint-Gobain
SEFPRO includes
a recycling process making
it possible to fully recover
and recycle chrome waste.
Saint-Gobain is therefore

23
SAINT-GOBAIN 2016

CONTRIBUTING
TO THE DEVELOPMENT
OF PEOPLE
AND REGIONS
Saint-Gobain has opted for a decentralized growth
model tailored to the specifics of each country.
A principle of open management underscores
employees’ entrepreneurial freedom and their
commitment to making a positive contribution
to the communities neighboring Saint-Gobain’s sites.

46%
OF EXECUTIVES
COME FROM COUNTRIES
IN 2015, ENCOURAGE needs, and internal OTHER THAN FRANCE

537 PROFESSIONAL
FULFILLMENT
MANAGERS BENEFITED Saint-Gobain is committed
FROM MOBILITY to providing its employees
BETWEEN ACTIVITIES with a work environment
based on respect,
986 exemplary management
and dialogue.
FROM MOBILITY
BETWEEN POSITIONS
The many preventive
measures implemented
by Saint-Gobain have been
209 adapted to the context
of each region. In a spirit
FROM GEOGRAPHIC
MOBILITY of openness, in 2012,
the Group launched
openness, both as teams
and as individuals, FREQUENCY RATE
to stimulate discussion OF ACCIDENTS WITH
AND WITHOUT TIME-OFF
and innovation. Four action
priorities are combined
under the “OPEN” program:
3.9
professional mobility,
team diversity, employee
MORE THAN
commitment and talent
development.
80%
OF SAINT-GOBAIN
Saint-Gobain aims
to enhance the skills and
EMPLOYEES RECEIVE
AT LEAST THREE DAYS’
TRAINING A YEAR
expertise of its employees
by focusing at all times ON AVERAGE
on excellence in each

10%
the “OPEN” (Our People ofits businesses, as well as
in an Empowering to be a benchmark
OF ALL EMPLOYEES Network) program: employer, known and
ARE AGED UNDER 26-YEAR opening up to the outside recognized for the variety
AND 30.7% OF NEW HIRES world so that it can be SAINT-GOBAIN WAS
of the professional career AWARDED TOP EMPLOYER
attentive to and provide paths it offers.
21.4%
2015 CERTIFICATION IN
responses to customer 8 COUNTRIES: FRANCE,
POLAND, UNITED KINGDOM,
OF GROUP EMPLOYEES GERMANY, CHINA, SOUTH
ARE WOMEN AFRICA, BRAZIL AND ITALY

24

REGIONAL DEVELOPMENT
The Group’s actions also
take into account long-term
local development.
Its activities are established
with local communities
in mind through a constant
dialogue with public
authorities and all relevant
stakeholders. Saint-Gobain
also contributes to the
economic and industrial
activity in the regions
where its sites are located,
as well as to the local pool
of employment for its
suppliers. A comprehensive
support system is provided
to young developing SMEs.
In France, Saint-Gobain
Développement is in
charge of this activity.
Saint-Gobain also makes
a significant effort
to help professionalize
the construction industry
as a whole. An extensive
range of training courses
is available for customers,
contractors and trades
professionals, as well as
people seeking
employment in the building
industry and aiming
for integration through
employment. For example,
Saint-Gobain Weber
trains more than
200,000 customers
each year worldwide,
mainly for installation
professionals, giving
them access to the latest
construction technology,
such as ETICS.
OUR STRATEGY
Training trades MORE THAN
professionals in energy
techniques for new 460,000
construction and DIRECT AND INDIRECT
JOBS ARE GENERATED
renovation is another
BY SAINT-GOBAIN
strategic aim for the Group, WORLDWIDE
which provides extensive
¤6.4 M
information and training
for construction industry
professionals, in particular WAS INVESTED IN 2015
through the Building IN SOLIDARITY ACTIONS
Distribution Sector’s TARGETING LOCAL
COMMUNITIES
networks of brands.
Finally, Saint-Gobain pays
scrupulous attention
to managing its value chain.
The Group’s responsible
purchasing policy aims
to manage and reduce
the environmental, social
and societal risks at all
steps in its supply chain.
Purchases of timber-based
products are the subject
of particular attention
and are governed
by a specific policy. ● THE SAINT-GOBAIN
INITIATIVES FOUNDATION
Created in 2008, the Saint-Gobain
Initiatives Foundation supports
solidarity actions in France
and worldwide, in areas related
to Saint-Gobain’s habitat strategy.
MORE THAN It is based on employee commitment.
200,000
Each project has one or more
Saint-Gobain employee or retiree
ACTIVE SUPPLIERS sponsors.
Additionally, Group subsidiaries
MORE THAN
may also lend support
70% in the form of technical
expertise or donated products.
OF GROUP SALES MADE
WITH SOLUTIONS AND
SERVICES DISTRIBUTED
SINCE 2008, 115 PROJECTS HAVE BEEN
LOCALLY
SUPPORTED BY THE SAINT-GOBAIN
INITIATIVES FOUNDATION, INVOLVING
267 SPONSORS (EMPLOYEES
OR RETIREES) PROVIDING SUPPORT
TO ASSOCIATIONS.
25
OUR SOLUTIONS
FOR COMFORTABLE
LIVING SPACES
SAINT-GOBAIN PLACES THE COMFORT OF THE USERS
of its solutions – building occupants, industrial concerns,
trades professionals, etc. – at the heart of its product
development. For habitat, Saint-Gobain has developed
a specific program called Multi-Comfort.

26
 DomoLab, the first
habitat innovation center
was inaugurated in 2011
in Aubervilliers (France).

27
SAINT-GOBAIN 2016

SUSTAINABLE HABITAT
Habitat is Saint-Gobain’s reference market with solutions
for the residential construction and non-residential and tertiary
construction sectors.

CONSTRUCTION (85% OF SALES) INDUSTRY (15% OF SALES)

MAIN MARKETS: residential and non-residential construction (new and renovation), MAIN MARKETS: Manufacturing
infrastructure and civil structures industries, transportation,
health and energy
FLAT GLASS INSULATION RENDERS AND MORTARS
AUTOMOTIVE GLAZING

THE BUILDING SEGMENT

INTERIOR AND EXTERIOR COMPLETE
FINISHING PIPE SYSTEMS HAS COMMITTED
ABRASIVES
TO SUBSTANTIAL
TRANSFORMATION
stimulated in part
PLASTERBOARD ACOUSTIC TECHNICAL by increasingly stringent
& PLASTER CEILINGS TEXTILES thermal regulations.
The Group has naturally
taken positionBRANDS
SPECIALIST
with its solutions designed
to improve
FLEXIBLE TUBES energy
efficiency (insulating
glazing and thermal
insulation solutions),
against the backdrop
MAIN DISTRIBUTION AND SERVICE BRANDS of a building industry
FRANCE EUROPE UNITED KINGDOM that has to reduce its CO2
BEARINGS ADHESIVE
emissions. Saint-Gobain
FOAMS
promotes sustainable
buildings and develops
innovative solutions for
POLYMER SEALS and renovation
new builds
designed to encourage the
SCANDINAVIA GERMANY/ BRAZIL development of low-energy
CENTRAL EUROPE
consuming buildings that
are comfortable, healthy
CERAMICS FOR
and attractive, while
ENERGY INDUSTRIES
at the same time
conserving natural
SPECIALIST BRANDS resources. In this way,
REFRACTORIES
the Group is demonstrating
FIRE-RETARDANT ELECTROCHROMIC WINDOW ARCHITECTURAL
GLAZING GLASS FILMS MEMBRANES that user focus on comfort
and a virtuous societal and
environmental approach
can be mutually beneficial.

28
 Headquarters
of the General Delegation
for North America.
Malvern, Pennsylvania,
United States. 2015.

ECO-INNOVATE
TO UNDERPIN
OUR STRATEGY
To provide sustainable products
to its customers, Saint-Gobain
implements a rigorous and transparent
method for assessing the impact
of its products. The aim is to develop
sustainable materials that will not
pollute, clean plants in which
to manufacture them and solutions
today that will be recyclable tomorrow.
In order to reduce the environmental
impact of their solutions, the Group’s
SAINT-GOBAIN DEVELOPS The marketing, R&D businesses work on each stage in
INNOVATIVE SOLUTIONS and building science the life cycle of products, from the
enabling its customers teams strive daily to invent choice of raw materials, product use
to build and renovate tomorrow’s solutions. ● and end-of-life. The efficient use
sustainable buildings, on of resources is a priority
both mature and emerging for Saint-Gobain. In response
markets. A solution to these challenges, the Group
is deemed “sustainable” has implemented an Eco-innovation
when it delivers lasting approach based on life-cycle analyses
performance, contributes (LCA) that quantify and calibrate
to its occupant’s comfort the environmental impact of a solution
and well-being and at each stage in its life cycle.
protects the environment,
while remaining
economically competitive.

29
SAINT-GOBAIN 2016

The 22nd Multi-Comfort

project was inaugurated
in March 2016.
30 Changzhou, China.

MULTI-COMFORT
In a room, an occupant’s well-being depends on a certain number
of sensations: temperature, humidity, noise levels, air quality, etc.
Saint-Gobain developed its “Multi-Comfort” program to provide
a response to all these needs.
La Halle de Pantin,
a mall specifically
for the distribution
of building materials.
2015 Pantin, France.
TO DEVELOP THE
SOLUTIONS AND
PRODUCTS used for a room
(ceilings, floors, partitions,
windows, etc.), it is first
necessary to understand
the comfort levels required:
temperature ranges, noise
levels measured in decibels,
relative humidity, etc.
With its Multi-Comfort
program, Saint-Gobain
places the user at the
center of all its innovation
processes. Not just one,
but several parameters
determine well-being
and so occupant health,
efficiency and productivity.
“Display homes”
were built to illustrate
the Multi-Comfort program
and demonstrate
OUR SOLUTIONS
CARE:4®
SAINT-GOBAIN HAS
1,970 TERTIARY,
ADMINISTRATIVE AND
that the solutions work thermal, acoustic and visual
COMMERCIAL BUILDINGS,
in real buildings. So far, comfort, and air quality. OF WHICH
22 Multi-Comfort projects The Group is acting
have been completed,
mainly in Europe, the
responsibly in order to
inspire the market through
28 WERE CERTIFIED
CARE:4® AT END 2015, SAVING
United States and China; exemplary construction
more than a dozen more
are planned for 2016-2017.
and renovation operations
worldwide. ● 6,200 MWH
OF ENERGY AND REDUCING
CO2 EMISSIONS BY
Saint-Gobain is also
committed to improving
its own buildings 2,100 METRIC TONS
EACH YEAR
with its CARE:4® (Company
Actions for the Reduction THE EQUIVALENT
of Energy by 4) program
that aims to divide the OF 2 100
PARIS-NEW YORK
Group’s stock of tertiary
ROUND-TRIP FLIGHTS
buildings’ energy
consumption and
greenhouse gas emissions
by a factor of four by 2040.
This program incorporates
the Multi-Comfort criteria:
31
 SAINT-GOBAIN 2016

INDUSTRIAL
MARKETS
Saint-Gobain’ high-performance materials
INDUSTRY (15% OF SALES)
are also found  on industrial and consumer markets,
such as the automotive, aeronautical, health
MAIN MARKETS: Manufacturing
industries, transportation,
and energy industries, together with numerous
health and energy niche markets. The Group has opted for a differentiation
ARS
AUTOMOTIVE GLAZING
strategy based on providing high value added solutions
developed thanks to its R&D resources or through
co-development with customers.

ABRASIVES

THE AUTOMOTIVE THE ENERGY

MARKET
SPECIALIST BRANDS
Today’s automakers are placing
FLEXIBLE TUBES
increasing emphasis on cutting fuel
consumption and CO2 emissions
(reducing vehicle weight,
improved thermal insulation and
aerodynamics), comfort (acoustics,
optical quality and UV protection),
BEARINGS ADHESIVE safety and connectivity.
FOAMS Saint-Gobain’s products
deliver a response to these
new requirements: lighter weight
POLYMER SEALS windows, heads-up display,
heat-protection glazing
and complex shaped windows.
The Group is developing other
new materials for automobiles,
CERAMICS FOR such as high-performance bearings,
ENERGY INDUSTRIES polymer seals and foams and even
a wide range of abrasives.
REFRACTORIES
MARKET
The Group develops technical
solutions specifically tailored
to the needs of the energy
segment’s industrial processes
from oil exploration
(scintillators used to
characterize geological strata),
through to waste recovery
(refractories for incinerator
linings), as well as operation
and storage (expansion joints,
flexible floating roof seals
for oil storage tanks,
and wire and cable insulation
for downhole pumps).
Saint-Gobain also designs
numerous products used
by the wind power industry:
joints for offshore wind
turbines, glass fiber textiles
to improve blade surfaces,
a large range of abrasives
used for cutting, milling
and sanding.

32
 Falcon 8X – Its four cockpit windows
and 32 passenger windows are
exclusively supplied by Saint-Gobain
Sully. The latest corporate jet from
Dassault Aviation took its maiden
flight in February 2015.
THE HEALTH
MARKET
Biopharmaceuticals is one of the most
promising of the health industry markets.
Saint-Gobain develops single-use plastic
systems that replace the current techniques
based on stainless steel tanks and tubing.
The Group also manufactures the crystals
and scintillators used in medical scanners.
THE AERONAUTIC MARKET
The aeronautic market has excellent
growth prospects given the rapid
expansion in passenger numbers
worldwide. The very strict safety
and equipment reliability standards
applied by this industry are a significant
challenge easily met by Saint-Gobain,
renowned for its experience and
manufacturing quality. The Group’s
solutions for the aeronautic industry
include cockpit windows, ceramics used
in aircraft engines, high-performance
plastics and abrasives. For example,
the Norton Quantum X wheel
manufactured by Saint-Gobain
Abrasives achieves high levels
of material removal. For the aerospace
industry, Saint-Gobain Performance
Plastics has supplied seals
for the majority of rockets launched
over the past 60 years.

FKM White laboratory tube has excellent

chemical resistance and can withstand
very high temperatures. It is suitable
for use under the demanding conditions
of pharmaceutical and laboratory
environments.

33
SAINT-GOBAIN 2016

OUR ARCHITECTURAL
2012 - United States
The 7,000 sq. m of SolarGard
film on the windows

PROJECTS
of the Hyatt Regency Century
Plaza Hotel.

Saint-Gobain has been closely involved in architectural

revolutions and change since the creation of the Manufacture
royale des glaces (Royal mirror glassworks) in 1665.
Its products and solutions are found in many prestigious
and innovative structures around the world.

2014 – France
The glass floor
on the 1st level
of the Eiffel
Tower in Paris.

2015 – Spain
Floor coating systems
in a former tobacco factory
in San Sebastián converted
into an International Center
for Contemporary Culture.

2015 – Switzerland
CONTRAFLAM® fire-retardant and anti-UV glazing
by Vetrotech in the futuristic boarders’ residence
in Le Rosey, Geneva, designed by Bernard Tschumi.

34
OUR SOLUTIONS

2015 – Italy
Glass wool panels
to insulate the façades
of the Bosco Verticale,
Milan, two residential
towers recognized 2014 – United States
as the world’s most Suspended soundproof
beautiful skyscrapers ceilings, Fordham University.
in 2015*.

2015 – France
Almost 380 metric tons
*Award presented of 10-cm thick projected
by the NGO The Council plaster, Philharmonie
on Tall Buildings
concert hall, Paris.
and Urban Habitat.

2015 – United States

Saint-Gobain Crystals’ sapphire panels
for the unprecedented 10,000 Year Clock project.

35
SAINT-GOBAIN 2016

NEW SOLUTIONS
FOR HABITAT
One out of four products sold by Saint-Gobain
did not exist five years ago. Overview
of the innovative solutions around us.

WEBER.EPOX EASY
Ceramic tile adhesive and grout.
Simple to apply and easy
to clean up, it includes
a range of durable colors
using encapsulated colored
sand technology.

NOVELIO NATURE
Range of fiberglass wall coverings
from Saint-Gobain Adfors.
This ready-to-hang product does
TOPAZ not require painting and combines
Complete ductile iron pipe system comprising the strength of fiberglass
pipes, fittings and accessories for wastewater with the ease of wallpaper hanging.
collection networks. The range incorporates
Saint-Gobain PAM’s latest innovations for ease
of installation and durability.

NORTON I-HD™
New technology from Saint-Gobain
Abrasives that is revolutionizing
the market for diamond tools.
The innovative production process
provides customers with blades that
are faster (30 percent higher speed)
and stronger (60 percent higher
torque resistance for laser welded
segments compared with standard
manufacturing processes).

CERTASPRAY® X
OPEN CELL FOAM
New insulation foam from CertainTeed
that provides effective airtightness,
reduces energy loss and improves
indoor air quality. It can be used
in attics and crawl spaces without
the need for an ignition barrier
or additional intumescent coating.

ISOVIP
First vacuum insulation
from Saint-Gobain ISOVER
to insulate walls from the inside.
It provides unparalleled thermal
performance and reduces
the insulation footprint normally
taken up by lining systems.

36
 OUR SOLUTIONS

HABITO DIGITAL
Plasterboard that allows
objects to be easily attached
to the wall without using any
specific attachment system. MYGLASSOLUTIONS
It withstands everyday impacts
and its acoustic performance
helps soundproof the home.

Glassolutions e-commerce service introduced

in the United Kingdom. It makes ordering easier
for building professionals: glaziers, joiners, plumbers,
and kitchen and bathroom installers. Users can
configure and order customized products; they will
receive an instant price quote and delivery data.

COOL-LITE XTREME 70/33 II

Solar-control glass combining very high selectivity with excellent GLASSPRO APP AND
neutrality for exceptional light transmission of 70 percent and a solar
factor of 33 percent. Designed for building façades and glass roofs,
GLASSPRO LIVE
it reduces the need for air conditioning resulting is lower energy bills
while providing excellent thermal insulation.

GlassPro app used to

specify glass solutions
for architects’
and installers’
non-residential
projects. About
3,000 images
generated from
modeling 70 products in 3D provide details
of the colors and physical properties of the glass.
GlassPro Live provides 2D images for building
façades in the design phase.

SEKURIT
EXPERIENCE

Saint-Gobain
Sekurit has
introduced its new
website including
the “Sekurit
Experience.”
It uses an
MASTER-SOFT® interactive vehicle
Premium quality, to demonstrate
ultra-filtering glass the functions
with a totally matte surface and advantages
and a 3D structure of automotive glazing, such as perceived quality
that is pleasing to touch. and comfort, personal safety and security,
environmental protection and reduced CO2 emissions,
and stylish and connected glazing.

37
SAINT-GOBAIN 2016

DIGITAL

SERVICES TO SIMPLIFY
OUR CUSTOMERS’
DAY-TO-DAY EXPERIENCE
Saint-Gobain has a network of strong and complementary
brands providing the Group with a detailed understanding
of its customers’ needs. Anchored in their local market, Avantages Pro
Services pack developed in France
each brand’s positioning relates to the specific needs of each by POINT.P Matériaux de
Construction that provides trade
type of customer and market. Saint-Gobain has adopted professionals with about 10 digital
a multi-channel approach for distribution by developing tools: contact with homeowners
seeking a professional for a project;
ecommerce services backed by cutting-edge logistics. worksite configurator specifically
for professionals; thermal
assessment software including
more than 2,000 tax and financial
incentives.

COUNTRY BRANDS MAIN POSITIONING

Distributor of construction materials

and building products
Distributor specializing in sanitaryware,
heating and plumbing supplies
New brand. cross canal distributor
FRANCE
of construction materials and tools
Distribution network reserved
for building professionals RaabWorks
Online marketing tool for Raab
Distributor of interior and exterior joinery, Karcher’s professional customers
kitchens, bathrooms and flooring products in the Netherlands. RaabWorks
Distributor of sustainable timber creates responsive design websites
and construction materials optimized for search engines,
with personalized content regularly
Distributor of plumbing, heating
UNITED KINGDOM updated by the customer company.
and bathroom supplies
The aim is to help trade professionals
New cross canal brand for plumbing and small building contractors
supplies with their marketing and to be more
efficient commercially.
General distributor of construction materials
GERMANY
NETHERLANDS
Ceramic tile specialist
MinOptimera
Specialist in sanitaryware, heating Self-service estimation tools
NORDIC and plumbing supplies, civil engineering, for building and public works
COUNTRIES industry, ventilation/air conditioning SMEs available on the Optimera.
(Denmark, and facility maintenance brand’s interactive website.
Finland, Norway Using data supplied by the customer,
Distributor of construction materials
and Sweden) MinOptimera compiles a list
to professionals and consumers
of products and other materials
Distributor of bathrooms and kitchens needed for a construction job,
SWITZERLAND
to professionals and consumers calculates the quantities required
and estimates the cost.
Specialist in interior finishing and insulation

Distributor of construction materials

SPAIN
for the new build and renovation markets
Distribution network reserved for building
professionals
Retail sales to consumers and professionals
BRAZIL of products and services for habitat finishing,
specialist in sanitaryware and ceramic tiles

38

LOGISTICS
LeanWorks
Logistics solution developed
by Raab Karcher in the Netherlands.
It takes care of all construction
or renovation worksite logistics
for customers. By grouping deliveries
and sharing truck rounds, the system
reduces CO2 emissions and frees up
teams to focus on their core activity
making them more efficient.
“Quick Delivery”
Service introduced by Dahl
Denmark, "Kvik Levering" (Quick
Delivery) is available in most parts
of the country. Deliveries are made
in under one hour for orders placed
by telephone or using the Dahl app.
Click & Collect
Service provided by Priority
Plumbing, the first multi-channel
brand introduced by Saint-Gobain
Building Distribution UK and Ireland.
It allows customers to place orders
online for more than 3,000 products,
2,000 of which are held in stock at
the sales outlets, which will be ready
for collection within five minutes.
Priority Plumbing is open
to consumers and professionals,
with extended opening
hours seven days a week.
OUR SOLUTIONS
TRAINING
To guide and support their
customers in the area of sustainable
construction in the United Kingdom,
the Jewson, Graham, Gibbs & Dandy
and Minster brands joined forces
to create the Greenworks Training
Academy where they can upskill in
their relevant field. Since its creation
in 2012, the academy has provided
more than 80,000 hours of training
to more than 13,000 employees,
customers and suppliers.
In Northern Europe, Dahl has
developed a series of Klimacenters,
used as showrooms, training centers
and centers of expertise in the fields
of renewable energy and ventilation.
Professional installers and
homeowners can explore a wide
range of environmentally friendly
solutions displayed in actual settings
and can access advice and training
provided by experts.
39
NEW
MARKETS
AND
CONCEPTS
Aquaculture industry
The aquaculture sector is a real
opportunity given its need for pipe
fittings, valves and accessories.
Brødrene Dahl provides products
tailored to the needs of all segments
in this value chain, in particular fish
breeding, feeding and processing.
Vita Confort
New Lapeyre group brand
with a focus on home accessibility
for all (family members of all ages,
seniors, disabled people and their
caregivers, etc.); the first outlet
opened in Paris (France), in 2015.
La Halle de Pantin
Europe’s first mall for building
professionals built in France
by Saint-Gobain Distribution
Bâtiment France. It has eight brands
under the one roof. The principle
of the same site being shared
by several brands has also been
introduced in the United Kingdom.
IN 2015, THE BUILDING SECTOR
BRANDS RECORDED
90 MILLION CUSTOMER
VISITS ACROSS ALL WEBSITES
COMBINED
IN 2015, THE SECTOR’S ONLINE
SALES TOTALED MORE THAN
¤700 M
SAINT-GOBAIN 2016
Compagnie
de Saint-Gobain
France
General Management
Headquarters
Les Miroirs
18, avenue d’Alsace
92400 Courbevoie
France
Tel.: +33 (1) 47 62 30 00
www.saint-gobain.com
Innovative Materials
• Flat Glass
Tel.: +33 (1) 47 62 34 00
• High-Performance Materials
Tel.: +33 (1) 47 62 37 00
Construction Products
Tel.: +33 (1) 47 62 45 00
Building Distribution
Tel.: +33 (1) 47 62 53 00
Central Europe
General Delegation
Krefelder Straße 195
52070 Aachen
Germany
Tel.: +49 (241) 400 20-0
www.saint-gobain.de
Nordic and Baltic
Countries
General Delegation
Robert Jacobsens Vej 62A
2300 Copenhagen S
Denmark
Tel.: +45 70 300 688
United Kingdom
and Republic of Ireland
General Delegation
Saint-Gobain House
Binley Business Park
Coventry CV3 2TT
United Kingdom
Tel.: +44 (0) 2476 56 0700
www.saint-gobain.co.uk
MAIN ADRESSES
Poland, Romania,
Bulgaria and Turkey
General Delegation
Iris B
Ul. Cybernetyki 9
02-677 Warsaw
Poland
Tel.: +48 (22) 653 79 00
www.saint-gobain.pl
Office in Romania
Floreasca Park, Sos. Pipera 43
Building A. 3rd floor
Offices 25 - 41
Bucharest 2
Romania
Tel.: +40 21 207 57 00
www.saint-gobain.ro
Czech Republic,
Slovakia, Hungary,
East Adriatic Region
General Delegation
Pocernická 272/96
Prague 108 03
Czech Republic
Tel.: +420 296 411 758
www.saint-gobain.cz
www.saint-gobain.sk
www.saint-gobain.hu
Russia, Ukraine and CIS
General Delegation
PREO 8 Business Center,
19th floor
8, Preobrazhenskaya ploschad
107061, Moscow
Russia
Tel.: +7 (495) 775 15 10
www.saint-gobain.ru
Mediterranean
General Delegation
Principe de Vergara 132
28002 Madrid
Spain
Tel.: +34 (91) 397 20 00
www.saint-gobain.es
40
Sub-Saharan Africa Australia Office
15 Edgars Road
General Delegation Thomastown
No. 1 Shale Road VIC 3074
N1 Business Park Australia
Cnr. Old Johannesburg Tel.: +61 3 93 58 61 00
and Tlokwa Roads www.saint-gobain.com.au
Kosmosdal Ext. 7
Samrand 0157
India, Sri Lanka
South Africa
Tel.: +27 12 657 2800
and Bangladesh
General Delegation
Middle East Level 5, Leela Business Park
Andheri Kurla Road
General Delegation
Andheri (East)
Tayyar Center
Mumbai - 400059
Bloc B, 1st floor
India
De Gaulle Street
Tel.: +91 (022) 40 21 21 21
Sin El Fil
www.saint-gobain.co.in
Beirut
Lebanon
North America
Tel.: +901 1 510863-4
General Delegation
Asia-Pacific Saint-Gobain Corporation
20 Moores Road
General Delegation
Malvern, PA 19355
7F, Office Tower, Bund Center
United States
222 Yan An East Road
Tel.: +1 610-893-5000
Shanghai 200002
www.saint-gobain-northamerica.com
People’s Republic of China
Tel.: +86 (21) 63 61 88 99
www.saint-gobain.com.cn
Brazil, Argentina
and Chile
Japan Office
Saint-Gobain Bldg General Delegation
Avenida Santa Marina, 482
3-7 Kojimachi, Chiyoda-ku
Agua Branca
102-0083 Tokyo
Japan SP 05036-903 Sao Paulo
Brazil
Tel.: +81 (3) 32 88 63 10
Tel.: +55 (11) 2246-7000
www.saint-gobain.co.jp
www.saint-gobain.com.br
South Korea Office
10F, KFAS Bldg.
Mexico, Central America,
211, Teheran-ro Colombia, Venezuela,
Gangnam-gu
Ecuador and Peru
Seoul 135-915
South Korea General Delegation
Tel.: +82 2 3706 9073 Horacio n° 1855-502
www.hanglas.co.kr Colonia Polanco
Delegación Miguel Hidalgo
Thailand Office
11510 Mexico DF
(Southeast Asia)
Mexico
12F, Gypsum Metropolitan Tower
Tel.: +52 (55) 52 79 16 00
539/2, Si Ayutthaya Road
www.saint-gobain.com.mx
Thanonphayathai, Ratchathewi
Bangkok 10400
Thailand
Tel.: +66 2 640 8716
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