Reference Day 1 SM255 • Introduction to CHaRM & SOLMAN 7.2 o Introduction to change request management o Solution manager architecture & • Landscape Overview control change landscapes • Master Data in CHaRM o Central change & transport system • Pre-requisitive configurations in o Business Partner CHaRM o IBase Components o Basic configuration
Day 2 • Overview of ChaRM o Control cycles & task lists
• User Interfaces in CHaRM o WebClient UI framework for CHaRM o Administration cockpit
o Monitoring & reporting tools in
CHaRM o Integration with SOLDOC
Day 3 • Processes in CHaRM o Request for Change
o Normal Change o Urgent Change o Defect Corrections o Administrative Change o Status Management with Change cycle o Standard Change o General change
Day 4 • CHaRM specific configuration o Transaction types
o CRM Service transaction o Multilevel categorization o Approval procedure o Preliminary & Selective Imports
Day 5 • Additional functions in CHaRM o Downgrade protection