Alyssa Jade Elazegui

Bachelor of Science in Hospitality Management

1. Why is it important to plan for emergencies and disasters?

When any disaster strikes, whether it be a hurricane, flood, domestic

terrorism, tornado, or fire, the situation has the potential to create chaos and
confusion. Effective disaster preparedness helps alleviate some of the chaos
wrought by the unexpected crisis. It is critical to have a written plan in place, and
for all staff to understand their role within the plan. Disaster plans should be
revisited regularly to ensure complete understanding within the organization. If
you follow your disaster plan, it is possible for your nonprofit to be able to get back
up and running quickly and begin serving the populations affected by the
disaster.

Being prepared can reduce fear, anxiety, and losses that accompany
disasters. People also can reduce the impact of disasters (flood proofing,
elevating a home or moving a home out of harm's way, and securing items that
could shake loose in an earthquake) and sometimes avoid the danger
completely.

2. What are the major problems in hospitality industry that require crisis
management?

The tourist destinations and the tourists have always been target of terrorist
activities. Even though, it is broadly recognized that it not a question of what if
terrorists attract but instead, how, when and how well-prepared these tourists
destination are, what the frameworks of the crisis management that is suggested
by different published literature offered by tourism authorities in the improvement
and accomplishment of a method targeting the mitigation and prevention of
these attacks.

The primary effect of the crisis to any firm and industry is its image,
reputation and capability to function. In order to prevent the upheaval, many
people need to be conscious of the responsibilities and roles in time of crisis.
Moreover, the staff and employees should be aware of the issues that would
possibly hit them. Inevitably every crisis receives the attention of the media and
as a result draws the interest of the public, specifically from possible tourists
(Barton, 2003). Therefore, financial outcomes, reputation and corporate image
may be critically weakened by crises. Firms that is poorly prepared as well as their
destinations where client safety is confronted by risk losing clients. Crisis
management is supervising a crisis that may have great impact to the profitability
of the business. The foundation of crisis management depends on the searching,
plowing and collecting of the achievement that could possibly get from a crisis.
The basis structure of a crisis operation management is to identify the occurring
crisis to take the proper action and to make that public action. An efficient crisis
management strategy permits a company to decrease the possible risk to its
status showed by the disaster or crisis situation.