MAHAMMAD RAFI

Mail : smdrafi400@gmail.com Mobile: +91-9738855085

Career Objective

Looking for an opportunity to work in an organization where my skills and knowledge form
a part of organization goals and work in teams to achieve the objectives

Work experience:

Udaan india pvt ltd >> Present

customer support executive

kyc department/ out bound
background verification
L2 escalation taking...

Company: Concentrix

Client: Lenovo Motorola

Role: - Technical support (Representative Operations)

 Inbound process
 Providing technical support to Lenovo/Motorola devices over the phone.
 Targeting customer satisfaction
 Handling Level-2 escalation

Company: Dataminder
Role: - Operations/Client Relations

 Provided customer support through E-mail and Calls, with regards to both general and
account related queries
 Process involved Fraud Detection of Debit and Credit Card Transactions, debiting charge
entry with regard to Forex fees and refund of interest in the event of incorrect charge
entry.
 Was handling Customer Service Operations/Client Relations.
 Handled Customer support via chat/email/voice.
 Blocking Credit/Debit cards as per Customer request.
 Issuing cheque Book if Customer required.
 Floor supporting.
 Also, aware of Banking Terms& Conditions.
 Academic Qualifications

Qualification Institute Year of passing

M.B.A Priyadarshini college of 2014
Business management
(Hyderabad)
B.Sc(Computers) S.T.S.N Govt degree college 2012
(Kadiri)
Intermediate (M.P.C) Govt .Jr. College, (Kadiri) 2009

S.S.C Govt. High School, (Kadiri) 2007

Technical Skills

PGDCA (post-graduation diploma in computer applications)

Personal Skills and Strengths

o Good communication skills.

o Ability to learn and support new applications and systems.
o Commitment.

Extracurricular Activities

 Participated in state level chess tournament

 Participated in cultural activities in school level and college level.
Personal Profile

Name : Shake Md Rafi

Father’s Name : S. Allabakaash
Date of Birth : 25-03-1991
Sex : Male
Marital status : Married
Permanent Address : Door num 3/161/3, Rayachoty road, Kadiri, 515591,
Anantapur District, Andhra Pradesh.

Declaration
I hereby declare that all the information furnished above is correct to the best of my knowledge.

(S Mahammad Rafi)