How I’m Different… OD & Change Facilitator

Life is a gift; an ongoing opportunity, only I can change my life, no one can do it for me. How
we live it; how we impact others & the world; our gratitude, the legacy we leave behind are
all the actual measurements of our success! I believe live life to the fullest, and focus on the
positive change.

I am a passionate & experienced management practitioner in:

 Creating and maintaining strategically aligned business relationships

 Architecting innovative & creative solutions to all change challenges
 Engaging effective, open, respectful communication practices
 Establishing, benchmarking and maintaining high service levels
 Being goal-driven, approachable & accountable
 Literally leading by example, in all facets of leadership
 Facilitation across the organization i.e. Strategic & Operational

I am privileged to have worked in a multitude of business sectors, industries and leadership

capacities; possessing over 12 years’ experience in:

Strategic Organization Development, HR business, HR Operations, Training & Development,

ISO Standardization, HSE and ILO Safety & Health experience in large multinationals and local
organizations i.e. Standard Chartered Bank Pakistan, TCS Pakistan, M&P Pakistan, M&P
Logistics, Dollar Industries. Successfully lead and driven a range of HR, People management,
Change management responsibilities with proven track record in both effectiveness and
efficiencies.

Hence I am motivated and enthusiastic, and I want to serve as a consultant to management

on Strategic HR & OD related issues and will act as an Employee champion and Change
representative. I know my multidisciplinary experience and effective industry contacts makes
a strong case for me to be the part of successful organization.

Sincerely,

Muhammad Farhan
Certified SHRM SCP/CP, SHRM, USA
Certified HRBP & HRMP – HRCI / SHRM, USA
Certified KPI Professional & Practitioner, KPI Institute, Australia
Certified Management Professional, Japan
Certified OD Professional, Middle Earth HR, India
Certified HR Professional, Middle Earth HR, India
 Muhammad Farhan
Head of HR & Organization Development

Change Expert, HR Business Partner, Master Trainer

Pakistan – 00923028265822, Email - m.farhan.sm@gmail.com

Executive Profile
Muhammad Farhan is a Human Resources Business and Organizational Development Professional with a track
record of 12 years of significant value-added accomplishments in various areas of Human Resources Business
Partnerships. He has completed MBA (HRM & SHRD) & BS (CS, SPM) with 10 plus years of broad-based functional
experience in both local and multinational organizations. Farhan is a student member of SHRM /HRCI, USA and
completed certification of HRBP (HR Business Professional) and HRMP (HR Management Professional). Lately,
he qualified for CIPD Experience Assessment and now one step closer to becoming Chartered Member of the
CIPD (MCIPD).He has adequate knowledge of ILO (International Labour Law), Pakistani, UAE, KSA & Qatar Labour
Laws. (In general). He has spoken at industry forums and has been a Visiting Faculty & Research Advisor at the
SZABIST & CBM Karachi.

Area of Expertise

 Organization Development Interventions  Talent Management Frameworks

 Change Management Programs  Job Analysis & Evaluation Expert

 Performance Management Systems  Competency Based Performance Frameworks

 HRIS Specialist & Project Manager  Balanced Scorecard & Strategy Mapping Expert

 Master Trainer / Facilitator  Compensation & Benefits Management

 Human Capital Management  HR Analytics and Business Intelligence

 HR Audit & Compliance  HR – Mergers & Acquisitions

Key Achievements & Assignments

 HR & Organization Setup & Revamping at Dollar Industries. 2016-2018

 Organization Design & Restructuring of 5 departments i.e. HR, Finance, IT, QMS & HSE, Export
 HR Budget & Planning 2016-18, Human Resources Plan Development 2016 – 2018, Workforce Planning
& Manpower Forecasting 2016-2018
 Performance Management & Reviews – Revamping complete process, implementation of policies i.e.
Performance Management Policy, Promotion Policy and Increment Policy
 Talent Sourcing, Training Section Setup, Training Plans & PDP Implementation
 Total Rewards Management, Salary Surveys, Salary Structures Review, 2016 & 2018
 HR Policies & Procedures Review – 12 plus policies in fiscal year including new, revisions, and revamping
 Succession Planning & Management framework Implementation and transition of staff
 HR Dashboard – KPIs & Analytics Implementation - In Place 150+ HR & Financial KPIs, Ratios, Metric
 Implementation facilitation of Quality Circle method for Manufacturing Division
 Setup of HSE section and facilitation in Compliance and OHSAS 18000:2007 implementation
 Roll-out of People Managers Program for 30 Managers, design, plan and execute 1 year plan
 Compensation & Benefits Structure designing for OCS (new acquisition of M&P Pakistan) - Deliverables are
Compensation and Benefits Structure based on Express and Logistics industry salary survey, grading structure,
manpower planning for year 2015-16, financial impact of workforce, HR budget development and facilitation
HODs in developing functional HR budget.

 Career Development (CD) Assessment - Identify Career Anchor of High-Potential Employees (HiPOs) -
Deliverables are Career Development Assessment Questionnaire, Career Anchors Report, Recommendations
based on Assessment results, Business recommendations and Competencies requirement.

 Designing & Developing a Salary Structure Using Point Plan Method for an Industrial Printing unit of one of
the Largest Logistics Company. Key objectives are to: Understand the process of arriving at unique job roles by
conducting a job analysis and validating them through Org carts & cross functional team discussions. Determine
and define the compensable factors Establish the worth of each job (job evaluation) using Point Plan
Methodology. Assign salary ranges and design a pay structure to ensure internal, external and individual equity.
Job Analysis of 25 unique positions. Compensable Factors document. JE Scheme Development. Proposed pay
structure and findings.

 Compensation and benefits structure for a Jewellery Manufacturing Company – Deliverables are salary and
benefits structure development based on automotive sector survey, grading structure and job analysis of 20
management positions.

 Performance Management System Development & implementation for a Manufacturing Company – Details
are Job Description (JD) development of all employees, MBO Setting of all employees & divisions based on
company MBO, Performance Review & Appraisal Awareness Sessions and new PMS awareness for all managers.

 Project Planning and Change Management of 1000 plus staff conversion across network for MMS business –
Details are screening, hiring, documentations, HRIS update, payroll integration and benefits activation -
Project duration 4 months

 Project Planning, Evaluation, Deployment and Change Management of Human Capital Management System –
total 13 major modules including Enterprise Performance Management System and Employee Self Service
Portal for 2500 employees. Project duration 12 to 18 months

 Project Planning, Evaluation, Deployment and Change Management of Biometric Access Control and
Attendance Management System, total locations 40, covering 6000 staff and 80% of TCS network location.
Project duration 4 to 6 months, ROI target 6 to 12 months

 Conduct Assessments for first layer of management during Business Division restructuring – 40 key positions,
deliverables are interview assessment reports, gap analysis and development needs assessment.

 Implementation of Regional HR Structure Strengthen Plan for TCS Private Limited at three locations in
Pakistan, total 10 staff placement and complete interview assessment reports, gap analysis and development
needs assessment.
 Lead HR for implementation of ISO – QMS and ISMS – 27001 (Information Security Management) for TCS

 Successfully completed resourcing and facilitating in the hiring process of sales force for UAE based Bank (
Emirates NBD) – Total hiring 45 staff - FY – 2010-11

 Successfully prepared HR Policies and Procedures in compliance with UAE & Qatar Labour law for Abu Dhabi
based client ( Citiscape Group / Rabia Qatar) during FY 2010 -11
Work Experience

DOLLAR Industries Private Limited – 2016 - to date Industries – Manufacturing – Supply Chain – Distribution

 Senior Manager HR & OD ( Head of HR & OD), HR headcount - 10

 Leading the HR Services, Organization Development, Talent Management, Performance,
Total Rewards & Payroll, Training & Development, HSE, Employee Welfare sections.
 Oversee HR Operations activities for 1500 plus headcount
 Member of Executive Committee, Policy Review Committee, Quality Control Council, HSE
Steering Committee, Quality Circle Council Steering Committee

M&P - Muller & Phipps Private Limited – 2015 to 2016 Industries – Courier, Distribution, Pharma

 HR Business Partner (Head of HR) - M&P Logistics Division – HR headcount - 15

 Managing HR Services, Organization Development, Hiring, Performance Management,
Payroll, Legal and Training sections.
 Oversee HR Operations activities for 4500 plus headcount
 Member of Management Committee, Acquisition Committee, Policy Development
Committee

TCS Pakistan Private Limited –2011 to 2014– Industries – Courier, Supply Chain, Retailing

 Senior HRBP / Senior Manager HR – HR headcount - 15

 Manager HR – Systems & Development – HR headcount – 5
 Managing HR Business Services, Organization Development, Performance Management,
HRIS, HR Systems Development, Payroll
 Oversee HR Operations activities for 8000 plus headcount
 Member of Senior Management, MMS Management Committee, IT & BPR Committee

IoBM - CBM – 2016 to Date – Industry – Education

 Visiting Faculty (MBA) Courses – HRM, Performance Management

SZABIST – 2013 to 2014 – Industry – Education

 Visiting Faculty (MBA & EMBA) & Research Advisor to MBA Program
 Courses – HRM, HRIS

ACE Consultants –2009 to 2011 - Engagement Manager / Master Trainer

 Clients: Emirates NBD, Citiscape L.L.C, Feroz Textile, National Bank of Pakistan, Oasis
International, TNS Aftab, KESC, PPL.
 Facilitated Emirates NBD, UAE in the hiring process of 50 sales forces staff across Pakistan

Standard Chartered Bank Pakistan 2007 – 2008 - HR Officer – Industry – Banking

 Successfully completed data integration of PeopleSoft HCM for SCB Pakistan FY 2006-07

ICI PTA & HRS Global – 2006 - HR Trainee

Professional Education, Trainings & Certifications

CIPD, UK – MCIPD – Experience Assessment - In Process

HIDA, Osaka, Japan – The Overseas HR & Industry Development Association

 Certified Management & Training Professional, March 2017

The KPI Institute Melbourne, Australia, 2016-17

 Certified KPI Practitioner, In Process

 Certified KPI Professional, January 2017, Dubai

SHRM / HR Certification Institute USA – 2012 - 2015

 GPHR – Global Professional HR – In Process

 SHRM – Senior Certified Professional – SHRM – SCP & CP Jan - 15
 Certified HR Management Professional – HRMP - Mar-13
 Certified HR Business Professional – HRBP - May-12

Middle Earth HR, India, CAMI - Carlton Advance Management Institute, Dubai – 2014-2015

 Certified Compensation & Benefits Professional – Rewards and basics of Compensation

System, Equity Theory, Building Internal Equity, Job Grading
 Certified Organization Development - Analyst & Developer –OD models i.e. Action research
model, Burke-Lit win model, Capability Maturity model, and various organisation models
 Certified Performance & Competency Developer –Competency Iceberg Model, PCMS
Model, the Balanced Scorecard, Assessment Centres, Performance Analysis
 Certified Psychometric Testing Professional – Psychometric Assessment, Establish Fair
Psychometric Assessment, How to Analyse the PSI Test, Test for Motives – The TAT Test,
Motivational Analysis

Master of Business Administration, SZABIST, Karachi, Pakistan. 2006-08

Majors in Strategic Human Resource Development, Training &Development, Reward management

Professional Trainings
 Finance for the Non-finance Executives – IBA
 Total Rewards Management – Octara
 Service Leadership with Ron Kaufman - Octara
 Strategic Visions – Time lenders
 Strategic Negotiation – Time lenders
 Effective Leadership – Time lenders
 Strategy Planning & Execution – Octara
 Dave Ulrich in Person – Learning Minds
 Balanced Scorecard Method – IBA
 Leadership with Paul Birdle - Octara
 Mind Mapping with Tony Buzan - Octara
 Strategic Time Management – Time lenders
 Stress Management – Time lenders
 ROI of Training – Learning Minds
 Advanced Excel & Dashboards – Octara
 Coaching & Mentoring Skills - Octara