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WORKSHOP FACILITATOR REPORT

Name of Facilitator: Thoko Moja
Name of Workshop: Knowledge Management
Workshop Date: 10 -11 July 2019
Workshop Venue: Ekurhuleni West Campus – Corporate Centre
No of Learners: 22
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1. To what extent do you feel the workshop met its objectives?

 Objectives were not met;  Objectives were fairly met;  Objectives were met

 Objectives were extremely met

Please comment on your decision

Learners were most satisfied with the delivery and content of the course. See Learner
Evaluation Forms

2. Describe what aspects of the workshop were particularly successful (i.e.

methodology used, time management etc)
 The definition of Knowledge Management and the terminology used in knowledge
manage as well as the different concepts.
 The practical activities on Organizational Knowledge Assessment and Individual
Skills Audit to establish knowledge gaps and identify who has the knowledge so
as to plan how it can be accessed and shared.
 The development of the knowledge creation, sharing, retention and storage
Implementation Plan
 The exploration of how to facilitate and promote knowledge management within
the College.

3. List any training techniques or activities that you felt helped to achieve the workshop
objectives (role play, presentation, DVD)
 Practical exercises
 Space to talk and share knowledge and experiences
4. List any negative aspects of the workshop and provide guidelines on how to avoid
these or improve the workshop
 Better alignment of knowledge management theories (models) with knowledge
management concepts to address the disconnect between the two

5. General comments on workshop participants

Learners were asked to list their expectations at the beginning of the workshop. Listed
below were the expectations they outlined;

Learner Expectations

1. Need to learn about Knowledge Management

 To know more about knowledge management
 To gain knowledge
 I am curious about the type of information we going to learn
 I am going to get information that can help me, my campus and EWC as a whole
 I will learn from my colleagues what they know about knowledge management
 Knowledge management skills
 Would like to learn more of knowledge management
 To know more about knowledge management
 What is knowledge management
 Who designed knowledge management
2. Need to learn how to create knowledge
 How to create an environment of gaining knowledge
3. Need to learn about knowledge sharing
 To share knowledge
 how to share it with the relevant people
 Share information
 Knowledge should be shared and conserved
4. Need to learn how to protect the knowledge I have
 How to protect knowledge
 Learn more skills to preserve knowledge
5. Instructed to attend workshop. I do not know why I am here
 I am here because I was told the day before that I have no choice but to go to this workshop
 We were told to come to this training
 I was informed to go to the workshop via email
 Was told to attend training
6. General
 Hope to gain real value from this training
 Gain knowledge on how to manage
 How to manage effectively
 How to manage information
 I am looking forward to the meal we going to get
 Fresh approaches to facilitation
 Assessment concern me (standards)
 How to manage information
 To gain a thorough knowledge of how to manage the stats of my campus
 Gain understanding of how to manage and inform students and staff
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  Gain knowledge of how to deal with any challenges I face on a daily basis
 Know how to motivate staff members
 To be able to share my knowledge to those who do not know about it

Although some were not happy with the fact that they were instructed the day before to
attend the workshop with no particular knowledge why were they “targeted” to attend a
workshop that they did not ask for ended up being very happy with the outcome (See
Evaluation Forms)

6. Learner Recommendations
 HoDs and SLs need to cascade information to staff
 Follow up training on Skills Audit
 New policies that address Knowledge Management need to be developed
 Extend course to 6 days so that we can get accredited Certificates of Competency
not Certificates of Attendance
 Learner felt that the course should be extended and offered as an Accredited Skills
Programme
 Extend the workshop to all staff at management level
 The course should be a continuous process that targets all staff

7. General comments on workshop venue

The venue was not “fit for purpose”. It was theatre style and made writing and practical
activities very difficult.

Report Prepared by: Thoko Moja

Signature: _____________________________________ Date: 12 July 2019

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