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ON
EMPLOYEE PHYSICAL DATA
MANAGEMENT
AT FLYINC- DELHI
Submitted to
OF
(MBA SPECIALISATION)
Submitted By
POOJA JOSHI
MBA SPECIALISATION
ROLLNO - 18012596007
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ACKNOWLEDGMENT
Their valuable guidance and support would always be cherished by me in my heart. I place
on record my sincere gratitude to our college “DEPARTMENT OF MANAGEMENT
STUDIES” for giving this opportunity of summer training.
I also express my sincere gratitude towards my family who always looks after me and
encourage me to move ahead. Their valuable support and co-operation will always be
remembered by me.
At last I would like to express my thankfulness to “GOD” who gave me strength to work
hard and to make my project completed.
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EXECUTIVE SUMMARY
The project allotted to me with the title was “EMPLOYEE PHYSICAL DATA
MANAGEMENT”. The objective behind this project was to store and keep employee
physical data in a proper and systematic form. This required an experience in understanding
the management of physical data process.
During the project I have analysed what is physical data of an employee is, why it is taken
and what is its importance in a company. While starting with this project one need to know
about what physical data of an employee includes in it. Then after collecting the physical
data of all the employees they should be given a ticket no. by which the information
regarding them can be taken at the need throughout the session they retained in a firm. As
there can be many employees of same name in a particular firm so to recognise each one,
they are allotted a ticket no which works as their identity so that each document related to
that particular person can be kept in that personal data file of its own. As in a firm some
employees join, some left after a certain period of time therefore their data has to be kept in
two forms that are EXISTING AND LEFT, existing are the one who are working with the
company in their present and left are the one who had worked for the company in their past
and now they have left the firm. So, these data have to be maintained in a systematic and
proper way so that one can easily find out at the time of need. These data have to be arranged
in both the forms physically and digitally so that the physical data file can be maintained in
a systematic way. So, as there is a saying ‘the theory without practical is lame and practical
without theory is blind’ alignment of the human resource with the overall strategy of the
company is a very big and toughest challenge for the company.
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STUDENT DECLARATION
I further declare that the information presented in the project is true and original to the best
of my knowledge.
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LIST OF CONTENTS
CHAPTER 1
Introduction
CHAPTER 2
Company profile
Industry profile
CHAPTER 3
CHAPTER 4
CHAPTER 5
Findings
Conclusion
Recommendations
Bibliography
CHAPTER 6
Annexure
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INTRODUCTION
The main strength of any organisation is its human capital it is highly necessary that the
employees of an organisation feel good about their work and there should be a proper and
systematic way of keeping their physical data in a managed form so that at the need or
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CHAPTER 2
Company profile
Industry profile
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COMPANY PROFILE
Our company with a well-reckoned name Fly Inc. is considered as the super specialist in a
domain of work wear. This is because our fundamental strength is our strong focus on a
development of both the goods and services. We strive our best to provide our services in
sync with our esteemed customer's needs and concerns by proper consultation which
consists an analysis and assessment as well.
We responsibly deliver the clothing services in order to meet both the safety as well as
comfort requirements of our prestigious patrons and their precious employees. We supply
work wear of various different skin-friendly fabrics from the leading Indian companies
such as S. Kumar’s, Mafatlal and Raymond’s which truly assure a quality garment for each
profession and occasion. The fabric range focus on an exclusively selected fabric and
trimmings like 100% cotton, lycra, blends like poly cotton and a lot more which are meant
for higher performance and easy-care features. Moreover, all forms of the garments come
with tagged care instructions.
We believe that building your brand is a key to your business promotion for which
promotional or branded clothing is considered as an extension for a sake of its
advertisements while the addition of benefits. Majorly we provide various benefits which
include the following:
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Our services are attractively designed and attentively crafted so as to reflect an efficient as
well as a professional corporate image. We take an immense pleasure to comprehend and
see a rise in productivity of our valued clients especially when their employees wear
comfortable and functional clothing during their job shifts.
Our services are delivered in all over the country and are also carried out in our factory in
New Delhi/Chennai while completely assuring a personal administration from our highly
functional team. In spite of this, our services are not only cost-effective instead, it also holds
free embroidered logo or text per garment, if any. We pride ourselves on our outstanding
customer service and so we feel happy when our customers appreciate our services.
It goes without telling or saying that the smartest way to dress-up is to have complete
reliability, comfortability while having a skin-friendly feature in a garment. Below listed are
our areas of expertise wherein we render a border collection of our goods and services
completely with the professional clothing:
Our Motto
Our one and only motto are to inspire and delight our clients specifically with a wide
collection of our goods and services within a restricted time limit.
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Quality Standards
We completely make sure that a range of our services often caters the needs and concerns
of our esteemed customers in compliance with the legal requirements and HSE policy of
every business. We comprehend and work in adherence to the following standards:
ENV 343: Harsh Weather (rain, wind and cold at temperatures higher than -5°C)
EN 374: Micro-organisms
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INDUSTRY PROFILE
We, Fly Inc., are most reliable and leading organizations that are founded in the year 2014,
at New Delhi (Delhi, India). We are the leading manufacturer, wholesaler and trader of
Uniform for all sectors. Our offered products are School Uniform, Automobile Industry
Uniform, Men’s Cap, Hospital Uniform, Hotel Uniform and many more. Our professionals
manufacture and design these collections with the assistance of progressive technology and
quality approved raw materials. Moreover, we make use of best quality component to
design and stitched this range to comply it with globally accepted standards. Preferred
assortments are available with us in diverse specifications in order to meet the ever-
evolving demands of our precious patrons. Apart from this, we are offering these products
at budget friendly prices.
RECRUITMENT
Recruitment is the process of finding and attracting capable applicants for employment. The
process begins when new recruits are sought and ends when their applications are
submitted. The result is a pool of applicants from which new employees are selected. In this
company the Sales Manager, who recruits the advisors/agents for selling the products of the
company, does the recruitment
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SELECTION
Selection is the process of picking individuals (out of the pool of job applications) with
requisite qualifications and competence to fill job in the organization. In simple words, it is
the process of differentiating between applicants in order to identify these with a greater
likelihood of success in a job. The Branch Manager, which includes-, will conduct the process
of selection of Sales Manager
Personal Interview: -
The first step of selection of Sales Manager in the Company Limited is to conduct a
personal interview of an applicant by the Branch Manager.
Negotiation: -
After clearing the interview with Regional Head, the negotiation will be provided to the
applicant.
Selection: -
After clearing all the above steps, the applicant should be appointed/selected as a Sales
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CAREER DEVELOPMENT
They are also providing career development plans, which will identify potential and create
INCENTIVES
Incentives are monetary benefits paid to workmen in recognition of their outstanding
performance. They are providing an aggressive reward and recognition plans, which are
including sales incentives.
PERFORMANCE APPRAISAL
Performance appraisal is the systematic evaluation of the individual with respect to his/her
performance on the job and his/her potential for development. Performance appraisal is a
formal, structured system of measuring and evaluating an employee’s job-related behaviours
and outcomes to discover how and why the employee is presently performing on the job and
how the employee can perform more effectively in the future so that the employee,
organization and society all benefit.
They are providing a balanced scorecard approach for strategy deployment and performance
measurement, which goals and measure financial, customer focused, process related and
employee development related initiatives. In addition to this, the Branch Manager should
measure the performance of the Sales Managers at every six months and the Sales Manager
should measure the performance of the advisors/agents. If the performance is best then
he/she will be prompted.
2. CUSTOMER SERVICE:
All customers are treated fairly and in an unbiased manner/without bias at all times by
the employees of the firm. The company shall guide customers who wish to lodge a
formal complaint and also provide guidance on the step by step procedure to be followed
in case the customer is discontent/unhappy with the response or resolution. All
complaints received either verbally or via email or in writing from the customers, will be
logged in to the CRM system and the company shall provide the customer a complaint
reference number. After examining the matter, the company shall respond to the
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customer.
The company ensures that all the recorded complaints are resolved in an appropriate/
proper and time bound manner and also ensure effective also ensure effective monitoring
and escalation process to senior management to ensure none of the complaints remain
unresolved. In case the resolution needs time, an interim response, acknowledging the
complaint shall be issued. A nodal officer is appointed for redressal of grievances of the
customers, in connection with any matter pertaining to business practices, Lending
decisions, credit management and recovery. The service Quality Cell has a dedicated
team to address the complaints received by the Chairman and the Top Management desks
and will send monthly updates on complaints so received. This policy aims to redress the
grievances of the customers of the company which are related only to the financial
products and services offered by the company.
Key Commitments:
The key commitments which the company promises to follow with its customers are:
a) to act fairly and reasonably in all dealings with its customers by ensuring that:
Its products, services, procedures and practices meet the commitments and standards.
Its products and services meet relevant laws and regulations, as applicable from time
to time.
b) The company will assist customers in selecting its financial products and services by:
Allowing the customer to choose the one that meets his/her needs.
c) The company will make every attempt to ensure that its customers have a trouble-free
experience in dealing with it; but in the case of errors of commissions and/ or
omissions, the company will deal with same on priority and sympathetically.
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Modes of Raising Complaint:
The customer may raise his/her complaint either in writing or orally, or electronically,
through website or over telephone.
All branches are connected to the centralized CRM system. The customer may
approach Branch Customer Care Manager to register a complaint in the CRM. Also,
written complaints may be handed over at the branch or sent by post / courier to
The Manager – Customer Care, Fly Inc, 11/24 Site 4 Sahibabad Industrial Area,
Ghaziabad (U.P) Pin: 201010
2. Call Centre:
Calls to Call Centre will be processed through a well laid down process flow within a
proper and committed time and with escalation provision. Customers can call our
Helpline Nos between 9.30 - 6.30 from Monday to Saturday (Except Public Holidays)
3. Electronic mail:
The company has also enabled a Grievance Redressal Mechanism whereby grievances
can be lodged and will be attended as per the time schedule with an inbuilt escalation
process by which the complaint will get escalated to senior management in case of
non-fulfilment within time.
Escalation:
If Customer is not satisfied with the resolution provided by customer service team of
the company OR no response is received within 10 days, the customer could write to
Head - Customer Service at:
Mobile: +91-98990-96890
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3. Quality Assurance
4. Our Team
PROCESS ADDOPTED:
Documentation:
ID Proof: Driving License, PAN Card, Passport, Ration Card, Voter ID etc.
Address Proof: Needed to be permanent address, if not, then salaried person can give
letterhead of his/her company’s HR manager (only Limited companies).
Cancelled Cheque: In case if customer is unable to deposit EMI timely.
Office Id (For Govt. Employee)
RC Copy (For RC Surrogates)
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Organisational Structure and Hierarchies
Introduction:
A key issue in accomplishing the goals identified in the planning process is structuring the
work of organisation. Organizations are group of people, with ideas and resources working
toward common goals. The purpose of the organizing function is to make the best use of the
organizations resources to achieve organizational goals. Organizational Structure is the
formal decisions making framework by which job tasks are divided, grouped and
coordinated. Formalization is an important aspect of structure. It is the extent to which the
unit of organisation is explicitly defined and its policies, procedures and goals are clearly
stated. It is the official organisational structure conceived and built by top management. The
formal organization can be seen and represented in chart form. An organisation chart
displays the organizational structure and shows job titles, lines of authority and relationship
between departments.
The constantly changing demographics and dynamics of the Indian economy, has led to
creation of various needs of the average Indian customer. The Indian customer now demands
proper avenues of channelizing their savings, financial protection and is also desirous of
spending more on valuable goods and services. All these wants need to be met by dynamic
players in the financial services spaces.
Flyinc was formed specifically to cater to these needs. The company was also formed to touch
and improves the lives of a growing number of people in the country, and in doing so, deliver
superior corporate values to its shareholders.
The operating companies carry with them the FLYINC brand, which carries with its decades
of commitment to business ethics, integrity and highest standards of fiduciary responsibility.
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HIERARCHY
CEO
BH
ZSM NSM
RMS
Department
1. Human Resource
2. Sales
3. Service
4. Finance
Product/Services
We are counted among the trusted and eminent organizations engaged in manufacturing,
wholesaling and trading a wide array of School Uniform, Automobile Industry Uniform,
Men’s Cap, Hospital Uniform, Hotel Uniform and many more. Provided products are
recognized widely for their attractive colours and perfect stitching.
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Factsheet
Basic Information
Wholesaler
Additional Business
Trader
Company USP
Statutory Profile
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Cash
Payment Mode Cheque
DD
Flyinc existing customers get special preapproved offers from time to time. Customers
with exceptional credit track record get special schemes.
Interest rates:
The interest rates for finance of Flyinc are based on the following parameters:
i. Borrower’s profile,
ii. Geography of residence,
iii. Loan amount,
iv. FLY INC product for which finance is sought
Depending on the above factors, customers are categorized into the following bands-
i. High,
ii. Medium,
iii. Low
[*excludes processing fees of up to 4% of financed amount and bank charges/ cash collection
charges of up to Rs. 2000/- for a loan tenor of 24 months, both payable upfront]
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Some Financial Terms:
1. EMI:
EMI stands for equated monthly instalments. The instalment comprises of principal
and interest component. EMI provides you with ease and benefit of paying back your
loan amount in over a period through fixed monthly payments.
2. Repayment Schedule:
Repayment schedule provides the amount of each EMI, due dates and breakup
between principal and interest component. It also provides the outstanding principal
after realisation of each EMI.
SWOT Analysis
SWOT Analysis is a tool used for understanding an organization's strengths, weaknesses,
opportunities and threats.
The SWOT Analysis tool can be used in identifying an organization's strengths (S) and
weaknesses (W), and examining the opportunities (O) and threats (T) it is facing. The
outcome from a SWOT Analysis enables organizations to focus on strengths, minimize
weaknesses, address threats, and take the greatest possible advantage of opportunities
available.
Strengths:
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Weaknesses:
Opportunities:
Our business sector is expanding, with many future opportunities for success
The growing and improvised schemes in the market.
Proposing to launch more other financial schemes and more product introduction.
Threats:
Threat of other financial lenders like future finance etc offering the same benefits.
A small change in focus of a large competitor might wipe out any market position we
achieve.
Marketing Strategies
In the Flyinc company the marketing strategy was used by the management to increase the
participation of customer in the market by providing them flexible and smooth procedure in
the different locations.
More products per customer cannot be achieved by more customers but more satisfied
customers. More satisfied customers, more likely they’ll partner with Flyinc for their next big
pursuit. More likely, they’ll recommended their family and friend to FLY INCFinance
Limited. The more existing customer recommended this company. So, this company focus
on existing customers.
In today’s world, innovative thoughts don’t need years to become break through realities.
Nor do they take years to become a commodity. New news becomes stale over a few hours,
new products get duplicated overnight, one of many becomes one of one in days.
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The point in this is rather simple. The need for continuous change, continuous improvement,
continuous reinvention is the reason for the company to continue to be better than its
previous best. At FLY INCFinance Limited, call it the Perpetual State of Beta.
This company were the first to introduce a 3 min on the spot approval for its durable Finance
offer now it’s down to 3 second.
They deploy technology not to take the human touch away but to give a richer customer
experience, allowing customer to exercise their choices even when it comes to being serviced.
Because technology alone is not the output, it is the creativity with which it is used that
delivers the objective.
Every year for the last five years, they have continued to increased their spends in technology
by putting money where their mouth is. A disproportionate amount of investment in
technology is not through CAPEX but OPEX. It gives the advantage of being irrelevant to
depreciating returns. It’s given a matched flexibility of engaging with the company for every
financing related need which makes customer delight.
Their bias for the best in the world comes from their obsession for its Big Goal. They believe
when their customers buy a product or services from this company, they are placing their
trust in this company. Trust itself is a delicate matter. It needs both expertise and experience,
together. When they partner with SFDC for their online capabilities, with Microsoft for their
software and with TCS for process mapping, and CRISIL for auditing us, they believe they
implementing zero tolerance to compromise.
Flyinc determined in their relationship with their partners as they are with each of them as
customers. And even the partnerships, they have created benchmarks in innovation in how
they have deployed their systems and processes to create bold new realities.
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Some steps are included which helps in increment in participation of customers:
Customer Customer
Enquiries Follow-up
Conversion
a) Customer Enquiries:
In showroom, an enquiry is made by a customer and will leave the time available until
confirm the booking. A customer requested to a company that they provide a
quotation or sales information without obligation. An enquiry can relate to policy,
terms and condition.
b) Customer Follow-up:
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Dealer Organisation Structure:
Director
General Manager
HR Department (Accounts)
Field
Men’s Supervisors Floor In Feet on Field
charge Street Investigat
ion
Person
Washing
In
charge
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CHAPTER 3
OBJECTIVE OF THE STUDY
RESEARCH METHODOLOGY
TOOLS OF ANALYSIS
SCOPE OF STUDY
INTRODUCTION OF PERSONAL DATA
TYPES OF DATA
IMPORTANCE OF DATA
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OBJECTIVE OF THE STUDY
1. To study the existing management of physical data of an employee in a company.
2. To find out if there is any problem in the management of employee physical data.
3. To find out if there can be any other suitable and feasible ways to maintain employee
physical data.
RESEARCH METHODOLOGY
‘All progress is born of inquiry. Doubt is often better than over confidence, for it leads to
inquiry and inquiry leads to inventions’
The research work constituted of, basic management skill, communication channels, data of
employees, and websites owned by the organisation, based on these primary and secondary
data the methodology once derived and conclusions were made.
PRIMARY DATA
The data has been collected from the company’s Human resource department from
employee physical data folder in digitally form.
SECONDARY DATA
The data has been collected from various sources
1. Internet
TOOLS OF ANALYSIS
Data has been taken from manpower file.
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“V look up” has been used digitally for arranging files in a systematic way in their
respective rack no.
PERSONAL DATA
Personal data is basically any set of information relating to individuals to the extent that,
although the information is not processed by means of equipment operating automatically
in response to instructions given for that purpose, the set is structured, either by reference to
individuals or by reference to criteria relating to individuals in such a way that specific
information relating to a particular individual is readily accessible. Personal data collection
take place before the beginning of the employment relationship, during recruitment. It
continues throughout employment and may extent even after its termination. Specific
justifications may include compliance with the law; health, safety and security; assisting
selection, training and promotion, assessing performance; checking quality and customer
service; verifying entitlement to certain benefits etc.
Personal data is taken by the organisation so as to identifying and listening all information
repositories holding taken to avoid unwitting disclosure of information egg through
overlooking or overhearing.
Name
Address
Date of birth
Gender
Education and qualifications
Work experience
National insurance no
Tax code
Details of any known disability
Contact no
Any training taken
Any disciplinary action
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FLYINC (DELHI)
PERSONAL DATA FORM
OLD TICKET NO (IN CASE OF REEMPLOYEMENT)
DESIGNATION: SALARY-
RELIGION (HINDU/MUSLIM/BUDDHA/CHRISTIAN/PARSI):
CASTE :( SC/ST/GEN/NT/VJ/OB/BC):
IF YES (SELF/SPOUSE//BOTH):
LOCAL ADDRESS:
PERMANENT ADDRESS:
RELEATION:
ACADEMIC DETAILS:
QUALIFICATION PASS YEAR SUBJECT FULL TIME COLLEGE /INSTITUTE % MARKS
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IMPORTANCE OF DATA
All the companies need to keep personal data of an employee so that it can be used further
in long term. Preparing of a data management plan before data are collected ensures that
data are in the correct format, organized well, and better annotated. This saves time in the
long term because there is no need to re- organized, re- format or try to remember details
about data. It also increases research efficiency since both the data collector and other
researcher will be able to understand and use well- annotated data in the future. One
component of a good data management plan is data archiving and preservation. By deciding
on an archive ahead of time, the data collector can format data during collection to make its
future submission to a database easier. If data are preserved. They are more relevant since
they can be re-used by other researchers. It also allows the data collector to direct request for
data to the database, rather than address request individually. Data that are preserved have
the potential to lead to new, unanticipated discoveries, and they prevent duplication of
scientific studies that have already been conducted. Data archiving also provides insurance
against loss by the data collector.
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CHAPTER 4
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TABLES AND FIGURES
EXISTING DATA: -
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LEFT DATA: -
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DATA ANALYSIS
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CHAPTER 5
FINDINGS
CONCLUSION
RECOMMENDATION
BIBLOGRAPHY
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FINDINGS
While doing this project my findings were, now the files of employee physical data has been
arranged in a proper and systematic way. A proper labelling has been done to all the racks
so that one can easily identify the rack by their alphabetical order. Range has been written
on all the racks so that one can easily figure out the range of files has been kept in a particular
rack
So, by doing this the data has been managed in a proper and systematic way. Which can be
used in a long term.
This data has been arranged in both the forms physically as well as digitally so that anyone
no matter is that person is new employee or the old one, he/she can easily find out a
particular file.
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CONCLUSION
‘Records management is knowing what you have where you have it, and how long you have
to keep it’
Well it has been an interesting project as well as a practical project which gave us an idea
how the work has been done in any firm in a human resource department. The project
assigned was employee physical data management under which the physical data of all
employees whether they are left or existing keep safely in a way so that one can easily get it
In this project we use different analysis of tools so that the employee physical data can be
managed in a more systematic and feasible way .
In this project in a physical manner we gave different alphabets (like a, b c, d) to all the racks
and a sub heading to them (a1, a2, a3) so that by doing a proper labelling one can get any file
of any employee.
And in a digitally manner we had made a proper excel sheet including employee name, ticket
no and status of an employee so that one can get any employee file in an easy form in this
way a proper management has been done of employee physical data.
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RECOMMENDATIONS
On the basis of this project I hereby humbly propose my suggestions to carry out further
improvements in managing employee physical data in FLYINC.
BIBLOGRAPHY
WEB
https://en.wikipedia.org/wiki/human resource management.
Login to FLYINC
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