REPAIR ORDER FORM SERIAL No | 84907756994

Services under this Repair Order Form are subject to Dell's standard terms & conditions, in particular the terms & conditions of service & support,
available at www.dell.comp. It is the Customer's sole responsibility to complete a backup of all existing data, software, and programs on affected
systems before receiving Services (including telephone support). Except as agreed to in writing between Customer and Dell, Dell's service offerings do
not include the loading or reloading of the Customer's application software or the Customer's data as set out in the terms and conditions of service &
support. DELL WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, AND PROGRAMS OR DAMAGE TO DATA,
SOFTWARE AND PROGRAMS OR LOSS OF USE OF ANY COMPUTER OR NETWORK SYSTEMS.

Customer Name Company Name Customer Address

DELL DELL Company Name:Krishna Agencies - IAEA3AAAAddress :,BANKIPUR
HO,800004,nr pmch,govind mitra rd,ashok rajpat,patna Bihar-800,
SER Ser Tag
84907756994 6K21582
Model SLA
INSP 3542-NB-CEDAR15-HSWFBTX LBRFST

Reference No Arrival MM/DD/YYYY 12/28/2016 HH:MM 12:22

Engineer Name Kundan Kumar Tiwari Completed MM/DD/YYYY 12/28/2016 HH:MM 13:29
Engineer ID 294647 Status Complete Incomplete
DSP Service Centre TVSE
Dell T&M//SS2 Approval Process
Dell Hours Approved _________Hrs
Dell Tech Support Approval (Agent's Name)___________________________
No Dell Part QTY Desc Faulty Part Details(Please Tick) PPID No Part Return(NPR) TYPE
Enter Relevent No within NPR Box
Faulty RNU DOA NPR POH Bulky
Low value Item e.g
Screw, Latches,etc
Pabil
Charged to Customer/Dell
Keep Your HDD

Customer

DDD - Data Destruction

DR - Data Recovery
Issue Reported / Details of work
PSA/ePSADiags
32Bit Diags
Flash S.tag
Activity Done - Unable to fix the issue , found issue with different Part, Updated To DTS. , found issue intermediate kybd and touch Upgrade FW / Drv
pad is not working properly so check and update to dts he cal loged to dtd..check epsa test passed check by user Eos done ;Part
Details -Faulty : NA , RNU : NA , DOA : NA , NPR : NA , POH : NA Cold Boot Done - Yes; POH - No; DTS Name - miss..rasmi; Run Mp Memory Test
Case ID - 941294021; Call Wrap-up / System Check - Yes; E-ROF – Yes, Email ID - pk169015@gmail.com; Cust. Comment- ;
PPID: NA; GOODPPID: NA; Call handled by Name - Tech ID - Kundan Kumar Tiwari - 294647 Flash Bios
Cap / Collect DSET / AM
SP / TTY / AM
PWCPC
Parts Retained by Customer - POH(Parts On Hold) Yes No
Customer acknowledges and agrees that Dell owns all parts removed from the system. Customer confirms that if they retain the parts temporarily they will return the defective
parts(s) within 6 days from the completed date stated in this form and in accordance with Dell's Terms and Conditions of Service and Support. Customer agrees that if the
Original Part is not returned to Dell within the agreed time frame, an invoice will be issued to the Customer by Dell for the value of the part at Dell's current price and Customer
will be liable to pay Dell this amount invoiced.

Dell Tech Suppport Approval: miss..rasmi

Customer Comments(Optional) Employee Details Authorised Customer Signature Company Stamp If Applicable

*Appropriate options below and provide

comments if available

1)Satisfied
2)Neutral
3)Dissatisfie Engineer Name :Kundan Kumar Tiwari || Customer Name : Prabhat Kumar Prabhat Job Title : student, Customer's
d Kumar MailID : pk169015@gmail.com
Engineer Id :294647 || Completion Date :28.12.2016 13:29
Mail Sent To >>
pk169015@gmail.com