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Statusmessages
6.126.98.1.01.70
Erstellt von:
VS–TB
L. Collerius
Juli / 98
©1996
1. Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 – 1
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Satusmessages SW
1. Status messages
In most cases the scales of the SC series react to incorrect operation or error conditions by outputting a text
message which is indicated on the vendor’s display. Such text messages are listed hereunder by cause and
recommended remedial measures. These procedures are numbered and the sequence given should be
strictly adhered to. If the prescribed measures do not produce results in the correction of any particular mal-
function, carry on with the next number. The errors are listed in alphabetic order.
A
Action not possible, learn mode cur- Cause:
rently without function. appears during the creation of functions when selecting LEARN
OFF and the creation of function was not started with LEARN
ON.
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2 6.126.98.1.01.70
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B
Bar code allocation not created Cause:
appears during scanning of an article the EAN No. of which has
not been created in the bar code allocation table.
Remedial action:
assign an article to the EAN No. via the department No./PLU
No. in menu point ARTICLE MAINTENANCE / BAR CODE AS
SIGNMENT.
Bar code allocation table not crea Appears during the selection of menu point ARTICLE MAINTE
ted NANCE / BAR CODE ALLOCATION.
Remedial action:
ARTICLE DATA /ACCESSORIES / NUM. OF DA. IN BAR CO.
TAB. not set in COMMISSIONING. Recommission unit if neces
sary.
Bar code information cannot be Appears during scanning of instore bar codes.
evaluated ! Remedial action:
1.) Check the code structure data used for disallowed inputs in
the menu point DATA MAINTENANCE / BAR CODE DATA.
3
Pay special attention to the placeholders used for the code
content.
2.) Check the settings for the connected scanner type in the
menu point CONFIGURATION / COM1 by observing the
code identifier used.
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Statusmessages SW
C
Call locked Cause:
EDP call active while an EDP call is active there is no possibility of evaluating a
report on the SC.
Remedial action:
wait for the report to be terminated on the EDP and subse
quently start the evaluation.
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Satusmessages SW
Commissioning data has been Appears from CPU program version 3.06 after loading of com-
loaded. Recommission scale. missioning data with SW_DASI.
Remedial action:
1.) Select START COMMISSIONING directly.
Copying to the scale–own station address is no longer
necessary.
6.126.98.1.01.70 5
Statusmessages SW
Configuration data loaded could not Appears after loading of a data backup.
be adopted ! Remedial action:
1.) Reload CONFIGURATION data with SWDasi.
Switch scale OFF and back ON.
Readopt CONFIGURATION data.
Cust. No. occup. by vend.: XXX Appears in continuous sales mode with customer/vendor linkage.
Cause:
the customer No. used is occupied by another vendor.
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D
Database error XXXXX Remedial action:
Action was not executed refer to indicated error number.
Data of report menu inconsistent Appears during the selection of the menu point SCALE RE-
3
PORTS.
Cause:
the settings made for the ranges or sortings for the reports are
incorrect.
Remedial action:
1.) Reselect the report menu. This causes all incorrect settings
to be automatically reset to standard. Repeat the procedure
until the error message disappears. Redefine the
report settings.
Check the battery. This is absolutely necessary.
If error recurs:
2.) Recommission unit.
3.) Replace CPU card.
Del. note disabled ! Cause: appears during the creation of delivery notes
when the customer No. is entered via key [delivery note].
Remedial action:
aheck the setting in menu point DATA MAINTENANCE / CU-
STOMER DATA.
If necessary, activate ENABLE DELIVERY NOTE in the custo-
mer data.
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E
EDP connection not existing ! Appears during continuous ticket call via EDP.
Remedial action:
1.) Check connecting cable between SC and PC.
2.) Check PC connection.
EDP protocol changed ! Appears during loading of the KFLO table with a modified proto-
Device being restarted ! col and after reloading of data backup with SWDasi. The SC
scale is automatically restarted and initialized with the new para-
meters for the EDP interface.
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Statusmessages SW
Entered scale No. not existing ! Appears during copying of configuration settings.
Remedial action:
1.) Scale number entered is incorrect and must be corrected.
2.) Specified scale is deactivated and must be switched on.
3.) Check connecting cables, connector receptacles, T–pieces
and interfaces.
Error during loading of counter label Appears during printing of counter labels.
layout Remedial action:
1.) Check the actually available memory via display or print out
the RAM status.
The print data is edited in the currently available memory. If
the capacity does not suffice to edit this data, the above
error message will be output.
Error during loading of freely pro- Appears during printing of freely programmable labels.
gram. label layout Remedial action:
1.) Check available memory via display or print out the RAM
status.
The print data is edited in the currently available memory. If
3 the capacity does not suffice to edit this data, the above
error message will be output.
2.) The setting in CONFIGURATION/PRINTER/LABELS is
already on FREELY PROGRAMMABLE LABEL, the SC
has, however, not yet stored a freely programmable label.
The layout must be edited in the CWS and transmitted
accordingly.
3.) The files transmitted by the CWS for the freely
programmable label were corrupt. Repeat transmission.
Ensure that the SC program version is compatible with that
of the CWS.
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Satusmessages SW
Error during loading of region Appears during printing of freely programmable labels.
Regions are fields defined in the CWS having a preselected con-
tent.
Example of region:
Price frame Price frame on small label
Remedial action:
1.) Check available memory via display or print out the RAM
status.
The print data is edited in the currently available memory. If
the capacity does not suffice to edit this data, the above
error message will be output.
Error during setting of automatic cu- Appears in continuous sales mode with customer No. and auto-
stomer number. Retry. matic assignment of customer No.
CONFIGURATION / DEVICE SETTINGS / SALES MODES /
SALES MODE {CUST./VENDOR NO. AUTOMATIC}
Remedial action:
if error recurs:
Software problem on system bus.
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Statusmessages SW
3 Remedial action:
1.) Check connecting cable between SC and drawer.
2.) Check drawer interface.
3.) Replace drawer.
Evaluation active at other station Cause: an identical report is started simultaneously on several
SC scales.
Remedial action:
first wait for the current evaluation to be terminated on the active
SC and then start the report.
F
Fatal: no more memory / Appears in ARTICLE MAINTENANCE during the creation of
PLU table overflow PLUs.
Cause:
the PLU table PLST has no more free memory and is incapable
of storing new PLUs.
Remedial action:
1.) Delete all PLUs and all special offer PLUs which are no
longer required.
2.) Check the commissioning values for the number of PLUs.
The values selected might be too low.
Carry out data backup.
Recommission unit with the corrected values.
Reload data backup.
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Satusmessages SW
Fraction/oz range overflow Appears in conjunction with an incorrect fraction/oz input for tare,
manual weight and fixed weight values, e. g. 9/8 oz.
3
Function disabled Appears during starting of functions via menu point
START FUNCTION.
For this function, FUNCTION DISABLED is set via menu EDIT
FUNCTION.
Function no longer possible during Appears in conjunction with the use of the HDLC interface.
this month ! Cause:
the HDLC service interface is limited to 5 connections per month.
This limit has been reached.
Remedial action: advance the month in the menu point DATE /
TIME. 5 connections then again become available. Set the month
back to the valid month after termination of transmission. 5 con-
nections are then offered again.
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Statusmessages SW
G
General internal configuration error Cause: configuration data destroyed.
Remedial action:
1.) Check battery on CPU card.
2.) Replace CPU card.
H
I
Identifier invalid Cause: internal error.
Incorrect entry in code structure Cause: use of an invalid code structure for the instore code.
Remedial action:
check the data of the code structure used for disallowed inputs in
menu point DATA MAINTENANCE / BAR CODE DATA.
Pay special attention to the placeholders used for the code con-
tent.
3 Input incorrect! Appears in conjunction with the input of the licence number.
Remedial action:
1.) Enter correct licence number. If necessary, contact the
person in charge of licences or select the hotline in Balingen.
K
Key not permitted ! Appears in sales mode.
Cause:
the function assigned to the key cannot be executed at this point.
Remedial action:
1.) Check operating procedure for correctness.
2.) Check keyboard programming for correctness.
Key occupied by vendor with open Appears in sales mode during log on/off of vendors.
ticket Remedial action:
the vendor indicated must teminate his ticket by drawing the total
[*] and log off afterwards.
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L
Learn mode terminated! Appears automatically after RAM clearing or when menu point
Reinsert paper ! LEARN MODE FOR END OF PAPER is carried out.
Loaded data adapted to range of Appears when loading an older data backup version into a
values. current program version.
Cause:
if values were cleared in the commissioning or configuration data
of the current program which are still present in the data backup
version, the data loaded during backing up is automatically
3
adjusted to the values of the current program version.
Load scale Cause: when switched on, the scale is in the underload range.
Remedial action:
1.) Attach the meat pan if necessary.
2.) Check load plate for being in contact with the housing.
3.) Check load cross for correct installation.
4.) Check weighing system for correct functioning.
5.) Replace weighing system and recalibrate the unit.
M
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Main product group XX Appears in DATA MAINTENANCE during the creation of product
not created ! groups.
Continue with <Enter> key Remedial action:
1.) First create the main product groups. Only then create
the product groups.
Make up frequency report with clea- Appears in DATA MAINTENANCE during the change of range
ring settings for a frequency report.
Remedial action:
1.) For the frequency report which is to be modified, sales
figures are entered in the various reports. Modifications
can only be made if such sales figures are cancelled in
the report beforehand or if these figures are equal to zero.
3 DEPT. CHANGE}.
This setting does not permit PLUs from different departments to
be called up and to be recorded on a ticket.
Menu position incorrect ! ! Appears in conjunction with functions during the selection of
Return to sales mode and press LEARN ON:
C–key. Remedial action:
1.) The LEARN ON function is only possible when keys
[Shift] + [Mod] are pressed to activate the function
menu in SALES PROCEDURES. The message appears
if [Shift] + [Mod] are activated somewhere in the menu.
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N
No access to vendor Cause:
appears in continuous sales mode if MULTI–VENDOR OPERA-
TION, SALES MODE are not identically set within the system.
Remedial action: check the settings on each SC.
No customer data Appears during the input of the customer No. printed out in con
3
tinuous sales mode VEN. WITH CONS. CUST. NO.
Remedial action:
the customer No. printed out serves only to count the custo
mers. It does not offer access to the ticket data. Select continu
ous sales mode CUST./VENDOR NO. MAN. or CUST./VENDOR
NO. AUTO. in menu point CONFIGURATION / DEVICE SET
TINGS /SALES MODE.
No demo/test licence available Cause: appears when activating licence modules as test licences
which can be activated via the menu point OTHER FUNCTIONS / LICENCES / DEMO-
LICENCE as soon as the operating hour counter has reached the
operational counter value.
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Statusmessages SW
No general text under this number ! Appears in sales mode during calling up of a general text by
means of key [CALL GENERAL TEXT].
Remedial action:
1.) Check the text number entered.
2.) Check the input for the text No. used in menu point DATA
MAINTENANCE / TEXTS / GENERAL TEXTS.
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Not enough storage capacity in un- Appears in conjunction with multiple line text editors
buffered heap Cause:
Multiple line text editors cannot be set up in the unbuffered RAM
range.
Remedial action:
1.) Switch the SC OFF and back ON. This causes the
unbuffered RAM range to be cleared and redefined.
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Statusmessages SW
No ticket data available Appears in sales mode during the input of the ticket No. via key
[Enter ticket number].
Remedial action:
1.) Check ticket No. entered for correctness.
Reenter the same if necessary.
2.) The ticket copy is no longer contained in the ticket/journal
memory.
Check the size of ticket/journal memory in
COMMISSIONING.
Check the settings for the ticket/journal memory in the
CONFIGURATION.
Not permitted ! Cause: an attempt was made to operate the unit in amount ten-
dered/change operation which is not permitted.
Remedial action:
1.) An activation of keys [Cheque], [Credit card], [Voucher]
immediately after a foreign currency conversion is not
permitted.
2.) A total discount granted on a negative total is not permitted.
3.) A total discount on a total equal to zero is not permitted.
3 Not possible in ticket sorting Appears in continuous sales mode with ticket sorting according
to department.
Cause:
in ticket sorting according to department, the following functions
are not possible:
– amount tendered/change function
– total discount
– assortment sale
Number exceeds range. Please Appears during commissioning when creating a partitioning list
correct. for
– GENERAL TEXTS
– LABELS
Remedial action:
check all input values for correctness.
Incorrect, for example: from 1 to 200
Number: 300
Number of nutrients should not be Appears during COMMISSIONING. Special program for USA.
greater than number of PLUs !
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O
Offline Cause: problems in the system bus connection.
Remedial action: check the system bus cabling.
See index 6, ”Installation guidelines”.
One or more scales not in system Appears during creating, modifying or clearing of functions.
Remedial action:
1.) Switch on all scales.
2.) Check connecting cables, connector receptacles, T–pieces
and interfaces.
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P
Partitioning list incorrect ! Appears during commissioning when creating a partitioning list
Please correct for
– PLU DATA
– GENERAL TEXTS
– LOGOS
– FREELY PROGRAMMABLE LABELS
Remedial action:
1.) Ensure that the values within a partitioning list do not
overlap.
E. g. incorrect correct
partition 1 from 1 to 5 partition 1 from 1 to 3
partition 2 from 3 to 7 partition 2 from 4 to 7
Please load configuration and com Appears during the EDP commissioning procedure.
missioning data via EDP and conti
nue with <ENTER> key.
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Satusmessages SW
POS sales available ! Appears during the modification of the station address in menu
Draw up POS report with clearing. point CONFIGURATION / SYSTEM.
Remedial action:
POS sales is data specifically stored for the relevant device. The
SC does not permit the station address to be modified as long as
this data is stored. POS reports are to be evaluated ”with clea-
ring”. The station address may be changed afterwards.
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Statusmessages SW
Price group wrong Cause: appears if a second price group is to be used within a
ticket which has been opened with another price group. This is
not permitted.
Remedial action: within a ticket, there is no possibility of
changing to another price group. Terminate the ticket and pro-
cess the new ticket with the price group desired.
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Ensure that the program versions of the printer controller and the
CPU card are correct.
R
RamE error Cause: hardware error in RAM range.
Remedial action:
1.) Replace CPU card.
Recommission unit.
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Related database table not created Appears during the creation of assortments in ARTICLE
MAINTENANCE.
Remedial action:
1.) Check the settings NUM. OF ASSORTM. OFFERS and
NUM. OF ART. ASSORTMENT in COMMISSIONING / PLU
DATA. Ensure the values entered are correct and start
commissioning.
Repeat recording ! Appears in continuous sales mode after the change of place of
installation and the first recording on the scale.
Cause:
error in the transmission of ticket data from scale to scale.
3 Remedial action:
only the last recording must be repeated.
If error recurs:
1.) Switch on all scales.
2.) Carry out CONFIGURATION / RESTORE SYSTEM
NETWORK.
3.) Check cabling.
4.) Check system bus interfaces.
26 6.126.98.1.01.70
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S
Scale management error Appears during calibration.
Remedial action: 1.) Ensure correct zero load.
Scale not commissioned on system. Appears when adding a scale to an active system.
Add scale to system ? Cause:
Yes / No the database structure of the scale added does not agree with
that of the active system. The scale is however not entered in the
supertable of the active system.
Remedial action:
1.) Acknowledge request with YES.
The scale is recorded in the supertable of the active
system.
2.) Check the database structure for uniformity.
Acknowledging the message with NO causes the unit to be re-
commissioned.
Scale not suitable for counting Appears in POS mode if an attempt is made to count the cash in
the POS balance i. h. with COUNTING HELP BY WEIGHING.
Cause:
the weighing system connected must be provided with a scale
interval of at least 2 g.
Selected vendor key occupied by Appears in sales mode on log on/off of vendors.
vendor X. Remedial action:
Select other key. 1.) The vendor key selected is already occupied by another
vendor. Any other vendor key may be activated to which
the vendor is then logged on.
Selection range invalid Appears when calling up sales via the EDP.
Remedial action:
1.) An invalid range was specified in the selection parameters.
Correct selection ranges.
Restart call.
Simultaneous evaluation on more Appears in conjunction with reports if identical POS reports are
than one scale not permitted ! ! ! evaluated on several SC scales.
6.126.98.1.01.70 27
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Sort. not created Appears in sales mode when using assortment PLUs
and after the input of the assortment No. with key [assortment
sale].
Remedial action:
1.) Enter the correct assortment No.
2.) Check whether or not an assortment has been created for
the assortment number entered in ARTICLE
MAINTENANCE / ASSORTMENT OFFER.
Sort. not opened Appears in sales mode when using assortment PLUs and after
activation of keys [call assortment PLU] and [vendor].
Cause:
the vendor selected has not yet started an assortment sale.
Sort. still active Appears in sales mode when using assortment PLUs
and after the input of the assortment No. with keys [assortment
sale] and [vendor].
Cause:
The vendor selected already operates with another assortment
which must first be terminated before the next assortment can be
called up.
3 Remedial action:
check the settings for the sales limit in CONFIGURATION /
DEVICE SETTINGS.
Switch off scale and remove calibra- Appears after termination of the calibration procedure.
tion jumper !
System error
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Satusmessages SW
T
Table element not created
Text XXX
characters too long ! ! !
Appears in ARTICLE MAINTENANCE during the input of article
text.
3
Remedial action:
Text not stored ! ! ! to permit the storage of text, shorten the latter by the indicated
number of characters. The text length should not exceed 500
characters / 20 lines.
Both messages appear in succession.
Ticket of cancelled vendor still in Appears in sales mode during log on/off of vendors.
system Cause:
an open ticket started by a vendor who was cancelled in DATA
MAINTENANCE is still in the system. The key assigned to the
vendor cancelled is thus not released for a new vendor.
Remedial action:
1.) Create the cancelled vendor once again, terminate
the open ticket with the total [ * ] key and cancel vendor
again.
Ticket already included in another Appears in continuous sales mode with consecutive ticket No.
ticket! Cause:
the ticket number selected has already been included in an
other ticket.
Remedial action:
search for the ticket No. via the menu point REPORTS / JOUR
NAL / TICKET JOURNAL to determine the ticket in which the
ticket selected has been included.
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Ticket incomplete,
transmit error record !
Ticket item could not be accounted. Cause: item could not be entered in sales tables.
Remedial action: repeat recording procedure.
Ticket not found Appears in sales mode during the input of ticket No. via key [en-
ter ticket No.].
Remedial action:
1.) Check ticket No. entered for correctness.
2.) Ticket copy no longer contained in ticket/journal memory.
Check size of ticket/journal memory in COMMISSIONING.
Check settings for ticket/journal memory in
CONFIGURATION / JOURNAL / TICKET.
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Timeout
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U
Unbuffered heap corrupt Appears in conjunction with multiple line text editors.
Cause:
the text editor cannot be set up in the unbuffered RAM range.
Remedial action:
1.) Switch SC OFF/ON. The unbuffered range is cleared and
redefined.
Unbuffered heap too much Appears in conjunction with multiple line text editors.
fragmented Cause:
the text editor cannot be set up in the unbuffered RAM range.
Remedial action:
1.) Switch SC OFF and back ON. This causes the unbuffered
RAM to be cleared and redefined.
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V
Value invalid Cause:
appears in sales mode in conjunction with incorrect fraction–oz–
weight values for tare and manual weight input in the fraction–
oz–range.
Example: 9/8 Oz.
Vendor is not a cashier The SC is operated with the settings CONFIGURATION / POS /
AMOUNT TEND./CHANGE OP. YES. Only vendors created as
cashiers are authorized to terminate tickets on this SC via the
total key [*].
Remedial action:
check the settings of the relevant vendor in the menu point DATA
MAINTENANCE / VENDOR DATA.
Vendor not permitted as a cashier Appears in POS mode or in menu point OTHER
FUNCTIONS / POS.
3
Remedial action:
1.) Check the values for the vendor used in DATA
MAINTENANCE / VENDOR DATA.
2.) Check the keyboard programming
CONFIGURATION / CREATE KEYS
DATA MAINTENANCE / VENDOR DATA /
VENDOR KEY.
Vendor not permitted as a cashier Appears in POS mode or in menu point OTHER
on this device FUNCTIONS / POS.
Remedial action:
1.) Check the values for the vendor used in DATA
MAINTENANCE / VENDOR DATA.
2.) Check the keyboard programming
CONFIGURATION / CREATE KEYS
DATA MAINTENANCE / VENDOR DATA /
VENDOR KEY.
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W
Warning ! ! Cause: the scale has reached the minimum value for the main
Main memory full ! memory.
Remedial action:
if the menu point ARTICLE MAINTENANCE is cancelled, carry
out data backup and recommission the unit by reloading the data
backup. Deselect database tables which are no longer used du-
ring commissioning or install a RAM extension card.
Weighing not possible Appears in POS mode if an attempt is made to count the cash in
POS BALANCE I. H. with COUNTING HELP BY WEIGHING.
Remedial action:
1.) The SC used is not provided with a weighing system.
2.) If a weighing system is installed check the same for correct
functioning.
3 You have pressed wrong foreign Appears in POS mode.
currency key ! Remedial action:
1.) The amount to be paid was converted into a foreign
currency and the amount tendered had to be reconverted
into another foreign currency. This is not permitted.
Z
Zero tracking error Appears in sales mode.
Cause:
error in zero tracking. Scale is above the country–specific, per-
mitted automatic zero setting range.
Remedial action:
1.) Check load receptor for correct assembly.
2.) Check weighing system for correct functioning.
3.) Replace weighing system.
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Contact your product manager only in respect of error messages appearing on the display of
the SC which cannot be corrected with the aid of this list.
A 1 to 5–digit status number may occur on the SC in conjunction with a text message. Text messages are
listed from page 1 onwards.
A 1 to 5–digit status number may appear in the log of the SC. The log serves to analyze errors which might
occur. It may be printed out and cleared via menu point SERVICE / LOG.
A 1 to 5–digit status number may appear on the PC in the two log files SWC_ERR.LOG and
SWC_BAT.LOG. Both files are automatically created by the PC program SWCom.
BOS represents the basic software on which the application software is based.
The error messages normally appear in the log only. If messages are transmitted to the application software
by BOS, they are filtered by the application software and output to the vendor’s display.
There is, however, also the possibility of outputting BOS error messages directly to the display. 3
Status No. Cause / remedial action
1 Cause: task ID error.
10 Cause: timeout.
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254
355
Remedial action: see status No. 351.
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1415 Cause: connection setup not possible. Unit not ready to receive or not enough space
available.
Appears in log of SC or in log files SWC_ERR.LOG and SWC_BAT.LOG of SW_COM.
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Statusmessages SW
1453 Cause: no free handle or in conjunction with EdvPut: high–priority job already active.
Error on EDP connection.
Appears in log of SC or in log files SWC_ERR.LOG and SWC_BAT.LOG of SW_COM.
An attempt was made to modify the transmission parameters during data transmission.
Remedial action:
1.) Repeat data transmission.
1456 Cause: waiting state and remote station not ready to receive.
Appears on EDP connection.
Remedial action:
1.) Scale failed during data transmission or interruption of modem connection.
1457 Cause: put not executed. Cancel since remote station is not ready to receive.
Remedial action:
1.) Repeat transmission.
2.) Check cable between SC and PC.
3.) Check interface settings in SC.
Menu point CONFIGURATION / SERIAL INTERFACE.
4.) Check modem.
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3
1473 Cause: telegram too large.
Appears on EDP connection.
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2007
Remedial action: see status No. 2005.
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3
2405 Cause: no action function available.
Remedial action: see status No. 2401.
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3104
3105
Cause: manager not initialized, keyboard error.
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3
Remedial action: see status No. 3301.
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3951 Cause:
3952 Cause:
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3
Remedial action: see status No. 4201.
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3 Remedial action:
1.) Recommission scale.
Carry out commissioning according to commissioning instructions applicable to the
relevant program version.
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With partitioning
An attempt was made to modify master data in a range which does not exist
in the partitioning list.
Check partitioning list for correct structure.
Also check partition allocated.
On data transmission by PC
1.) Non–extendable table full. Volume of data transmitted too large.
Print out table status. Check occupancy of table and commissioning data.
2.) Error in supertable:
Switch off all SCs except for that having a PC connection.
Activate menu point CONFIGURATION/RESTORE SYSTEM NETWORK.
Successively reactivate all SCs.
Repeat data transmission.
In the SC menu
1.) Error in supertable:
Switch off all SCs except for that having a PC connection.
Activate menu point CONFIGURATION/RESTORE SYSTEM NETWORK.
Successively reactivate all SCs.
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On data transmission by PC
1.) Data error in data fields declared as keys.
Check data and retransmit them.
In the SC menu
See status No. 4451.
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When partitioning
A scale solely using partitions inactive (switched off, OFFLINE). Master data of this
partition has been changed.
1.) Switch on scale.
2.) Check cabling.
3.) Check interface.
System bus overloaded.
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4655 Cause: send station does not transmit telegram to def. LSAP
Remedial action: see status No. 4654.
4661 Cause: telegram manager not initialized since system bus manager not initialized.
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4664 Cause: action task not started because of too many action tasks.
Remedial action: see status No. 4661.
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3
4952 Cause: country resource absent.
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These messages are used for the transmission of data between the SC and the PC. They are entered in the
LOG files SWC_BAT.LOG and SWC_ERR.LOG on the PC.
SWC_BAT.LOG = records all procedures during data transmission.
SWC_ERR.LOG = records only the error states during data transmission.
An additional error text with a maximum of 231 characters may also be transmitted.
Error status (Q x,x = number) and error stage (L y,y = stage) are stored in the files SWC_BAT.LOG and
SWC_ERR.LOG on the PC.
The additional error text is only contained in the file SWC_ERR.LOG.
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25056 Cause:
waiting state. Remote station not ready to receive.
Remedial action:
see status No. 25052
or
1.) scale failure during data transmission.
2.) Interruption of cable or modem connection.
25066 Cause: receive queue for high–priority telegrams full or no more buffer available.
Remedial action: internal error. Contact your product manager.
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25113
Remedial action: see status No. 25110.
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40002 ADC100:
Cause: checksum error in program code check.
Remedial action: 1.) If error recurs, replace weighing system.
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50166 Text message: make up ticket! Articles from other dept. not permitted.
Cause:
appears if TERMIN. ON DEPT. CHANGE is set in menu points CONFIGURATION/ DE-
VICE SETTINGS/SALES MODES/DEPARTMENT SPANNINGS.
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3 the reports. Settings can only be changed when the sales data of the
reports is cleared prior to the intended change or when the sales figures are
zero.
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If error recurs:
1.) Recommission unit.
2.) Replace CPU card. Appears during evaluation of report.
3.) Recommission scale.
50554 Text message: commissioning data does not agree with system.
Cause:
scales within the system must contain logical commissioning data. 3
Remedial action:
1.) Check commissioning values.
Copy them from a suitable scale or modify them.
Start commissioning.
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3
Remedial action:
1.) Ensure that the values entered under NUMBER do not exceed those entered via
the range.
E. g.: incorrect range: 100 – 500 number: 500
50559 Text message: enter at least one partition !
Cause:
appears in COMMISSIONING when creating a partitioning list for
– PLU DATA
– GENERAL TEXTS
– LOGOS
– FREELY PROGRAMMABLE LABELS
Remedial action:
1.) A partition starts with 0. Correct setting.
50560 Text message: storage management destroyed! Recommission scale!
Appears on START COMMISSIONING.
Remedial action:
1.) Acknowledge message with YES.
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50569 Text message: EDP interface active. Load configuration tables now.
Appears after recommissioning.
Remedial action:
3
1.) The data for COMMISSIONING and CONFIGURATION may now be loaded
via the SWDasi program.
Commissioning data was loaded into scale with SW_DASI, but commissioning
data was neither copied to the own station address nor was commissioning star-
ted afterwards.
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50577 Text message: remove paper from printer, close print bar and continue with [Enter].
Cause:
appears when menu point LEARN MODE FOR END OF PAPER is executed.
50584 Text message: number of nutrients should not exceed number of PLUs!
Cause: appears in COMMISSIONING. Special program for USA.
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50657 Text message: switch off scale and remove calibration jumper.
Appears after termination of calibration procedure.
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50751 Cause: error in accounting task on call of total without amount tendered/change op.
Remedial action:
the SC operates only with drawer connection if the unit is set to ”without amount
tendered/change operation”.
1.) Connect drawer or change configuration.
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50855 Cause:
initialization of E–Cash unsuccessful.
Appears on automatic log–on of EC terminal.
The SC automatically logs on the EC terminal during switch–on.
Remedial action: see status No. 50854.
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51051 Cause: appears during the creation of accounting regulations. There is no memory for
VAST accounting records.
51094 Cause: type of payment and foreign currency conflicting, disbursement type not
entered.
Remedial action:
1.) Check the number of foreign currencies set on each scale in the menu point
COMMISSIONING. The number set must be identical on all SCs.
51095 Cause:
type of payment and foreign currency conflicting, disbursement type not
entered.
Remedial action: see status No. 51094.
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51198 Cause:
sales table unknown.
Appears during evaluation of reports.
On one or more SCs the NUMBER OF SALES PERIODS has been set to {0} under
REPORT during commissioning.
Remedial action:
1.) Set correct commissioning values. Recommission unit.
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51256 Text message: test and clearing of sales holding times terminated.
Cause:
Remedial action:
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51567 Cause: forced cancellation of non–called up tickets from EDP journal range.
51568 Cause: forced cancellation of non–called up tickets from ABV journal range.
51580 Cause:
master journal synchronization active, no call possible.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action:
3 a higher–order system cannot request data at this time. Wait for the synchronization to
be completed and retransmit the request.
51581 Cause:
master journal changeover from backup scale to master scale requested.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action: internal status message.
51582 Cause:
master journal changeover to master scale requested.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action: internal status message.
51583 Cause:
master journal changeover not carried out.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action: internal status message.
51584 Cause:
master journal call changed to normal call.
An unknown ticket type has been queried via the connected EDP. This request is trea-
ted like a call made for a ticket in assisted sales mode.
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51590 Cause: only the master is active. Other scales cannot be addressed.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action:
51591 Cause: journal carries out a new start as a master or a slave unit.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action:
3
51593 Cause: normal scale looses master information.
Appears in systems using ”COMPLETE JOURNAL” in backup operation.
Remedial action:
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3
52055 Cause: SWCOM program date incorrect.
See status No. 52053.
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55055
55061
Cause: error code from TelBvAktSbon.
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55093 Cause:
auto. customer No. semaphore occupied by other scale.
Appears in continuous sales mode CUSTOMER/VENDOR LINKAGE, AUTOM. CU-
STOMER NO. Several vendors create a new customer at the same time.
Remedial action: repeat sales procedure.
55094 Cause:
request for customer No. although semaphore is occupied.
Appears in continuous sales mode CUSTOMER/VENDOR LINKAGE, AUTOM. CU-
STOMER NO. Several vendors simultaneously call up the same customer No.
Remedial action: repeat sales procedure.
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55364 Text message: error during loading of freely program. label layout.
Appears when printing freely programmable labels.
Remedial action:
1.) Check available memory via display or print out the RAM status.
The print data is edited in the currently available memory. If the capacity does
not suffice to edit this data, the above error message will be output.
2.) The setting in CONFIGURATION/PRINTER/LABELS
is already on FREELY PROGRAMMABLE LABEL, the SC
has, however, not yet stored a freely programmable label.
The layout must be edited in the CWS and be transmitted
accordingly.
3.) The files transmitted by the CWS for the freely programmable label were corrupt.
Repeat transmission.
Ensure that the SC and CWS program versions are compatible.
Remedial action:
1.) Check available memory via display or print out the RAM status.
The print data is edited in the currently available memory. If the capacity does
not suffice to edit this data, the above error message will be output.
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55371 Cause: index for printer character set table not permitted.
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55478 Cause:
input error in check digit calculation.
Check digit incorrectly computed.
Remedial action: internal status message.
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55665 Cause: evaluation currently not possible. Another evaluation task active at present.
55666 Cause: an attempt has been made to change the domestic currency.
55751 Cause: data has been written in the PLSJ table although it was not opened.
The OPEN COMMAND was not used in running the price modification journal and
transmitting graduated prices from the EDP.
55752 Cause: PLSJ closed before it was opened or was opened already.
Remedial action: see status No. 55751.
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56152 Cause: the disbursement type used is not supported by the EC terminal.
Remedial action: ensure that the disbursement types created in the menu point DATA
MAINTENANCE/DISBURSEMENT TYPES are supported by the EC terminal.
3 Remedial action:
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56551 Text message: system error, partial ticket include not possible. Retry.
Cause:
Remedial action:
56552 Text message: system error, partial ticket include not possible.
Cause:
Remedial action:
56553 Text message: partial ticket include not possible in delivery note mode.
Cause:
Remedial action:
56554 Text message: partial ticket include only possible in POS mode.
Cause:
3 56571
Remedial action:
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Statusmeldungen
© 1999
Bizerba GmbH & Co. KG, 72336 Balingen
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