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A development and operations (DevOps) team may deploy an alert tracking system to
speed up incident response and resolution. Yet not all alert monitoring systems can be
used in conjunction with everyday DevOps tools.
Ultimately, choosing an alert tracking system that offers seamless integrations is key.
With this system at its disposal, a DevOps team — regardless of size — can monitor
incidents and perform myriad day-to-day tasks faster and more effectively than ever
before.
An integration allows DevOps team members to use two or more platforms at the same
time. By doing so, it helps a DevOps team streamline its everyday processes, sync contact
information, automate customer follow-ups and more.
So, which alert tracking system integrations are must-haves for DevOps teams? To
answer this question, let’s take a look at a “periodic table” of critical alert tracking
system integrations for DevOps teams.
An API management integration includes API debugging and testing tools. It allows a
DevOps team to monitor APIs and run scheduled API tests. Meanwhile, the integration
enables a DevOps team member to open a new incident when an alert is received with a
“Fail” status or close an incident when an alert is received with a “Pass” status.
CC (Collaboration/Chat)
Without the ability to connect with different team members, a DevOps team is unlikely
to achieve its desired results. A collaboration/chat integration allows DevOps team
members to remain in constant contact with one another on any device, from any
location and at any time. It fosters teamwork and information sharing across a DevOps
team. Perhaps best of all, a collaboration/chat integration minimizes the risk of missed
communications that otherwise result in costly, time-intensive incidents.
CS (Customer Support)
Delivering exceptional customer support is paramount for all organizations, across all
industries. A customer support integration ensures a DevOps team is ready to assist
business customers with small and large issues alike. It allows a DevOps team to
automate help desk support. Also, the integration provides a DevOps team with
convenient access to network inventory, help desk support and other customer support
apps.
ET (Error Tracking)
An error tracking integration helps a DevOps team monitor mistakes. It provides insights
into DevOps team errors and performance issues. The integration allows a DevOps team
to brainstorm solutions to performance issues and produce reports in different
languages, too.
IM (Infrastructure Monitoring)
Log management allows a DevOps team to keep records of all system and network data.
A log management integration enables a DevOps team to manage its data like never
before. The integration helps a DevOps team visualize data and capture meaningful
insights. It also unifies log aggregation, server metrics, dashboards, external monitoring
and more.
WM (Web Monitoring)
Web monitoring is critical, as it allows a DevOps team to assess the status and uptime
performance of web and mobile apps. A web monitoring integration enables a DevOps
team to test web and mobile apps and perform fixes as needed. Additionally, it helps a
DevOps team track the performance and uptime of networks, servers, websites and
applications.
The Bottom Line on Alert Monitoring System Integrations for DevOps Teams
Sources:
https://alertops.com/integrations/
https://www.tripwire.com/state-of-security/security-data-protection/security-
controls/what-is-log-management/
http://www.estomi.com/2017/07/13/itsm-important-business/
https://www.uptrends.com/what-is/website-monitoring
https://help.activecampaign.com/hc/en-us/articles/360000168604-What-are-
integrations-
. . .