Hubungi
kezhter@gmail.com
www.linkedin.com/in/rakesh-
sandy-256b53108 (LinkedIn)
Keahlian Teratas
Microsoft Exchange
Active Directory
Troubleshoot
Languages
Bahasa Indonesia
Bahasa Inggris
Certifications
AWS Business Professional
AWS Technical Professional
AWS TCO nd Cloud Economics
AWS Cloud Practitioner
Vmware VTSP
 
Rakesh Sandy
Cloud Engineer
Greater Jakarta Area, Indonesia
Ringkasan
Experiences related with Information technologies, hands on with a
view hardware, server, network and data center. take care related
customer and client. Achievements to be a leader.
Pengalaman
Cloud Comrade
Cloud Engineer
April 2018 - Present 
Greater Jakarta Area, Indonesia
• Handle cloud platforms environment ( Google cloud, Amazon Web Services,
Alibaba Cloud )
• Handle ticket related request and problem issue through Zendesk Application
ticket
• Handle request by telephone or email from customer
• Provide Report instance/server customer through sensu grafana, Monthly /
on demands
• Handle project new customers with cloud platforms
• Manage security and antivirus Trend Micro Deep Security / provide report
monthly
• Manage instance/ server customer with OS Centos, Linux Ubuntu, Redhat,
Windows Server 2008 R2, Windows Server 2012, Windows Server 2016
• Manage billing details customer related cloud platforms with cloudcheckr
• Manage ops automation, cost governance, security compliance with Nutanix
beam
• Manage collector log with sumologic
• Manage Project related customer with Zoho Projects
• Manage schedule times member with staffhub
• support project ISO 27001, document policy and process
BL Harbert International LLC
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IT Staff
Mei 2017 - Maret 2018 (11 bulan)
Indonesia

- Manage firewall fortigate 80c

- Manage Windows Server 2008 R2
- Manage File server
- manage dhcp server
- Manage Tunneling over Fortigate
- Manage All Peripheral Printers
- Manage Active Directory
- Troubleshoot Software, Hardware and Network
- Manage Internet Connection

TT Network Integration Indonesia

IT Support Staff
November 2016 - Mei 2017 (7 bulan)
Jl Danau sunter utara blok 03

• Manage Antivirus Symantec Endpoint Management, monitoring and update

client check and monitoring antivirus signature.
• Manage Postfix email to edit delete and modify user email, and control filter
email Cisco Ironport C160, manage relaylist, blacklist, whitelist.
• Manage and control Ms Exchange and active directory to manage user email
and account create, modify, delete.
• Fix problem connection Aventail VPN application installer certificate
• Update patch windows client with Lumension management tools
• IT system management tools tickets (change request fault case, inquiry and
info) my case application
• Assign to project Disaster Recovery Center And Server Recovery
Management

PT Berlian Sistem Informasi

2 tahun 6 bulan

System engineer
April 2015 - September 2016 (1 tahun 6 bulan)
- Control and review operation Active Directory Server
- Control and review operation Ms.Exchange Server.
- Control and review operation File Server
- Control and review operation monitoring CA for All Server
( processor,memory,hardisk)
- Analyze report utilization server and backup every month.

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- Control Information Technology Service Manager (ITSM) operation using

CMDB
(service request, incident, and request for change)
- Control operation Backup and Restore using IBM Tivoli Storage Manager &
Symantec
Backup.
- Maintenance and report preventive asset Data Center
Operation(FM200,PAC,UPS)

Engineer monitoring
April 2014 - April 2015 (1 tahun 1 bulan)
sentral senayan 2 jakarta

Job Description:
- Analyze and review Monitoring Data Center(Electricity,PAC,FM200,Vesda).
- Analyze and review Monitoring Data Center Network (Switch Router, And
Nexus
BlueCoat, WAAS),
- Analyze and review Monitoring Data Center Backup using (IBM Tivoli Storage
Manager &
Symantec Backup)
- Analyze and review Monitoring Server (IBM, HP, VM Ware)
- First level support for servers and storage problem at Data Center
- Support and Troubleshoot Microsoft Active Directory and Microsof Exchange
- Daily Report Monitoring Data Center to Superior

PT Infomedia Nusantara
2 tahun 9 bulan

IT Support Supervisor
Maret 2013 - April 2014 (1 tahun 2 bulan)
Jakarta Selatan

- Has direct reports

- Manage local team ticket queues, assign, review, and monitor.
- Provide procurement services for the Technical Support team at the location
- Maintain and manage supply, parts, and systems inventories for the assigned
location
- Provide end user, desk side and remote support to Business End users
- Support Windows, Network Printers, and all peripherals
- Install, configure and troubleshoot basic software, hardware and PC
peripherals issue

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- Identify and troubleshoot complex user incidents with Windows Server

- Identify and troubleshoot complex user incidents with PABX
(Avaya,Asterisk,& Genesys)
- Identify and troubleshoot complex user incidents with Voice Recording (Verint
& Intelix)
- Identify and troubleshoot complex user incidents with Windows PCs
- Maintain Network Voice & Data to support Call Center
- Communicate resolutions, problem and root cause information to users, both
technical
and non-technical
- Evaluate and report on new technology and toolsets for team use
- Assist other team members to ensure metrics and service levels are met
- Interact with other IT and non-IT teams to accomplish assigned tasks and
tickets
- Connect cables under desks, lift, move and deliver various physical device
- Perform other tasks and projects as assigned by management

IT Support Engineer
Agustus 2011 - Maret 2013 (1 tahun 8 bulan)
- Install & Control PC for operational user
- Install & Control PABX for operational Call Center
- Analyze & monitoring Server (HP,IBM) include Windows OS Server
- Analyze & monitoring PABX (Avaya,Asterisk,Genesys)
- Analyze & monitoring Verint (Voice Call Recording)
- Analyze & monitoring Database (SQL 2000 Server)
- Support troubleshoot problem every IT Asset
- Report daily operational IT Support (Troubleshooting, Solution, and
Suggestion)

Ciptadra Bangun Indonesia

Coordinator field developer
Februari 2011 - Agustus 2011 (7 bulan)
Depok

̵ Manage inventory checking warehouse stock item for building

̵ Marketing, offering details house to customer explaining the brochure
̵ Preparing site plan drawing from architect for the new house and make PO for
material
̵ Manage builder evaluate and discuss the new building and progressing
building
̵ Direct report to owner progress building, PO material and stock item inventory.

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Lala Event Organizer

Helper
Februari 2011 - Februari 2011 (1 bulan)
̵ Deploy pamphlet, brochure about the event job vacancy
̵ Manage place for company who join the event
̵ Sale ticket event

PT. AXA Services Indonesia

Marketing Agent
Maret 2009 - April 2009 (2 bulan)
Selling products insurance

PT ASTRA OTOPARTS, Tbk

Job Trainee
Februari 2009 - Februari 2009 (1 bulan)
Bogor

̵ Support Windows, Network Printers, and all peripherals

̵ Install, configure and troubleshoot basic software, hardware and PC
peripherals issue

Dinas Pemukiman dan Perumahan Prov Jabar

Job Trainee
Februari 2007 - Februari 2007 (1 bulan)
Bandung

̵ Support Windows, Network Printers, and all peripherals

̵ Install, configure and troubleshoot basic software, hardware and PC
peripherals issue
̵ Monitoring test and analyze website

Pendidikan
Politeknik TEDC Bandung
SST, Teknik Informasi dan Komputer · (2006 - 2010)

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