Royal Fort

Organizational Study On Hotel Royal Fort
INTRODUCTION ABOUT THE INTERNSHIP:
The report is short term description of my 1 month internship carried out as a practical
component of MBA 2nd Sem. the internship was carried out with the organization. Since I
am interested to know about the impact of services of the hotel industry. At the beginning of
the internship I formulated several learning goals which I wanted to achieve.
To understand the organizational study of the organization.
To study origin, mission, vision of the organization.
To understand about the hotel industry and how it’s growing with the changes of taste and
preferences of customers.
Internships exist in a wide variety of industries and settings. An internship may be paid,
unpaid, or partially paid (in the form of a stipend). Stipends are typically a fixed amount of
money that is paid out on a regular basis. Usually, interns that are paid through stipends are
paid on a monthly basis. Internships may be part-time or full-time. A typical internship lasts
between one and four months, but can be shorter or longer, depending on the organization
involved. The act of job shadowing may also constitute interning.
Objectives of the study:
 To study the Hotel Industry in India
 To determine the various services provided by the Hotel Royal Fort.
 To know the level of satisfaction regarding different services offered by the Hotel Royal Fort.
 To understand various functions or activities undertaken in finance department of hotel

business.
 To have a proper balance between the theory and practical knowledge.
Allum Karibasappa Institute of Management Page1

NATURE OF THE STUDY:
Hotel Royal Fort is into the hotel industry which provides good services to the people visiting
to Ballari, by providing excellent facilities according to customer expectation and it provides
services like lodging by providing high-quality air-conditioned rooms, with television facility
and free Wi-Fi internet connect and free use of lobby computer for business needs and
internet facility and employment generation.
The other services which are provided inside hotel Royal Fort are facilities like car hire
/airline booking railway ticket book and also providing good food through their restaurant.
Scope of the study:
 Accelerating economic growth.

 Providing employment at large.
 Earning foreign exchange.
 Exchange of studies, cultural and political values with domestic and international tourist.
 Good exposure and relations.
 Importance sources of providing amenities i.e. restaurants, Bar, Swimming pool, etc.

Research Methodology:
This project is based on information collected during a market survey. In collecting the data
and information to both primary and secondary sources were utilized.
Primary data:
Primary data is collected through comprehensive questionnaire from the Hotel Royal Fort and
through interviews with hotel staff members and the management.
Secondary data:
The relevant secondary data was collected from interest and others sources.
LIMITATION OF THE STUDY:

 There were difficulties in obtaining data from executives and manger’s due to their
busy work schedule.
 An in-depth study of the company could not be carried out due to shortage of time.
 The reliability of the data used for study is largely depends upon the companies reports and
the information given by executives.
 The company has the limitation to disclose their financial details, so a detailed analysis of
financial performance of the company is not possible.

CHAPTER-2
INDUSTRY PROFILE:
HOTEL INDUSTRY INTRODUCTION:
Hotel is characterized by English law as “A Sanctuary gave, he is in position to pay for it and
is in position to be gotten‟‟. Inns frequently give some of extra visitor administrations, for
example, an eatery, a swimming pool or childcare. A few lodgings have gatherings at their
area.
THE HISTORY AND DEVELOPMENT OF INDIAN HOTEL

INDUSTRY:
Hotel is characterized by English law as “An Asylum gave, he is in position to pay for it and
is in position to be gotten‟‟. Inns regularly give some of extra visitor administrations, for
example, an eatery, a swimming pool or childcare. A few lodgings have gatherings
administrations and meeting rooms and urge gathering to hold traditions and gathering at
their location though India is a late comer in the current tourism and inn industry, the idea of
travel and ending offices in transit is not all together another thought for Indians. Indeed,
even in the 16th and 17th centuries there existed multitudinous number of dharamshalas,
saris’ (motels) and bars in India. The credit for presenting current inns in India goes to the
English. They propelled inn extends in India for their own utilization, until around 80 to 90
years prior, aside from the Taj Mahal in Bombay. Private lodgings of the western sort are of
late cause in India.
Pallonjee Pertonjee opened the English lodging the main western sort inn in 1840 in Bombay,
the 20th century saw a few advancement in the Indian Inn Industry. A few venturesome
Business visionaries entered the field. Incomes of Inn Industry and Eatery industry in India
amid the money related year 2006-07 was INR 604.32 Billion, A development of 21.27%
over the earlier year, essentially determined by outside visitor entries, which expanded by
14.17%. Right now there are round 1,980 lodgings endorsed and ordered by the service of
Tourism, Administration of India, with an aggregate limit of round 1,10,000 inn rooms.

With tourism industry demonstrating great execution, as far as remote vacationers landing
and request outpacing supply, the cordiality business, is ready to develop at a quicker rate and
achieve INR 826.76 Billion by 2010. It is assessed that throughout the following 2years
70,000-80,000 rooms will be included crosswise over various classes all through the nation.
In the Indian situation, the report covers the present patterns in the lodging business
(increment in remote vacationer landings, MNC‟s foraying into India, request supply
crisscross getting nearer, ascend in Inhabitance rates and Rev Standard and solid recuperation
of the Indian economy), its structure (synthesis of inns), key customer sections (business
voyager, recreation explorer and aircraft lodge team) and esteem chain.
As a piece of the derisking model the organizations in the Indian Inn Industry are additionally
climbing the esteem anchor to administration contracts and co-marking. The give an account
of Indian Lodging Industry gives a top to bottom perspective of the part by and large and
essential parts of the segment.
The report begins with the worldwide lodging industry to give a viewpoint of the India Inn
Industry in the worldwide setting. The report covers the inns business structure, real players,
controls, development drivers, issues and difficulties, basic achievement components and
outside direct speculation patterns. An investigation of the business execution was made on
basic business parameters like inhabitance rates, Income per Accessible Room (Rev
Standard) and Normal Room Rates (ARR) and contrasted and worldwide patterns. The report
likewise examinations the execution of the business crosswise over significant markets and
profiles the real players in the business.

Hotel Industry in India:
In the course of the most recent decade and a large portion of the frantic race to India for
business openings has increased and raised room rates and inhabitance levels in India.
Indeed, even spending inns are charging USD 250 every day. The fruitful development story
of „Inn Industry in India‟ seconds just to china in Asia Pacific. „Lodgings in India‟ have
supply of 1,10,000 rooms. As indicated by the tourism service, 4.4 million sightseers went to
India a year ago and at current pattern, request will take off to 10 million in 2010-to oblige
350 million local voyagers. „Lodgings in India‟ has a lack of 1,50,000 rooms fuelling inn
room rates crosswise over India. With gigantic draw of chance, India is a goal for inn
networks searching for development. The world Travel and Tourism Board, India is a goal
for inn networks searching for development. The World Travel and Tourism Board, India,
information says, India positions 18th in business travel and will be among the main 5 in the
decade. Source appraise, request will surpass supply by no less than 100% throughout the
following 2years. With request supply difference, „Inn India‟ room rates are well on the way
to rise 25% every year and inhabitance to ascend by 80%, throughout the following 2years.
„Inn Industry in India‟ is dissolving the aggressiveness as a savvy goal. Be that as it may, the
rating on the Indian.
Hotel’s is bullish. „India Inn Industry‟ is including around 60,000 quality rooms, as of now in
various phases of arranging and advancement and ought to be prepared by 2012. MNC Inn
Industry monsters are running India and manufacturing Joint Dares to gain their share of pie
in the race. Government has endorsed 300 lodging ventures, about portion of which are in the
extravagance extend. Sources stated, the labor prerequisites of the inn business will increment
from 7 million in 2002 to 15 million by 2010. With the USD 23 billion programming
administrations areas. „Inn Industry in India‟ is set to develop at 15% a year. This figure will
soar in 2010. When Delhi has the Federation Recreations. Officially, more than 50 global
spending lodging networks are moving into India to stake their turf. Along these lines, with
circumstances in abundance the future „Situation of Indian Inn Industry‟ looks splendid.

SOME OF THE LEADING 5 STAR HOTEL IN INDIA:
1. Taj Group of Hotels
2. The Ritz Chain
3. The Oberoi of Hotels
4. U.P. Hotels and Restaurants LTD
5. Palace Hotels
6. Air India and the Hotel Cooperation of India
7. ITC Group
8. Holiday Inn (Franchise)
9. Hyatt Regency
10. Marriott’s Group Hotels
11. Leela Group Hotel and Palaces
12. Indian Hotels Limited.

Role of Indian Government in Tourism:
Recognizing the important role of the hotel industry in the development of the economy, the
government of India is taking a very open-minded policy the government with the liberalized
economic reforms has also encouraged the industry by way of approvals inviting foreign
investors and collaborators with foreign chain of hotels. In the near future say by 2010 A.D
the industry would have a new look since ambitious targets have been fixed. Existing plans of
tourism are being given face lifts, fresh and new spots and circuits are being introduced like
nature tourism, youth tourism and sports tourism. These no doubt would attract the best
tourists in the world.

Challenges faced by Hotel Industry
High competition: Hotel industry is a ever blooming business. Travel and tourism keeps on
growing every year. Travelers always look for the perfect accommodation. Due to very high
demand in accommodation, the competition is also high in this business. In the crowded
travel spots, you can see hotels at each and every locality. High competition is a major
challenge in this sector. To reap the high profits, new or existing competitors could
significantly reduce rates or provide greater conveniences, services or amenities, or
Significantly expand, improve or introduce new facilities in the markets.
Improper marketing effort: As the technology is improving day by day, there are lots of
options available for the hotels in capturing their market space online. But according to a
recent survey in the year 2016, almost 70% of the hotels across the world still follow the old
marketing practices. Due to poor marketing efforts, sales and brand recognition gets affected
to high extent. The current trend denotes that hotels are slowly moving towards OTA
marketing and hotel management software to ease the workload and increase ROI.
Energy management difficulties: Investing in renewable & eco-friendly resources can help
in improving your hotel's overall profit margin. Tourists prefer to accommodate themselves at
an environmental-friendly hotel room rather than a ordinary hotel room. With rising
electricity prices and increasing pressure to cut carbon emissions, saving energy is the no.1
on ahotelier’s priority list. There are two solutions for effective energy management. One is
voltage optimization, which works to reduce the incoming power to premises for reducing the
energy consumption and protect electrical equipment. The other is energy management
systems, which switch on and off appliances depending on the occupancy of a room.
Poor customer satisfaction: With the lack of food resources and staffs, most of the hotels
provide low-quality foods to their customers. Once you get a bad recognition in your area /
locality / city, it is very difficult to regain the good position. From a hotelier's point of view,
customer satisfaction is nothing but providing the good quality foods, amenities, customer
support, etc.
Lack of productive chefs and managers: Finding the right cooks, labors and managers may
be a difficult task, especially if you are small hotel owner. Usually, five star hotels (luxurious

accommodation providers) recruit professional cooks at high cost. Hence it is a hectic job for
the low-budget hotels to find the right persons.
High service rates: Whether you provide a high-quality or low-quality service, make sure it
is affordable to the end users. High service rates can divert the visitors to your competitors.
Provide lodging rooms at reasonable rates. Service rate should match with the facilities of
your hotel. Avoid taking commissions, high tax charges, etc.
Cleanliness issues: Make sure the lodging rooms have clean, odour-free, eco-friendly and
spacious conditions. This would help to drive more visitors to your hotel. As hospitality
businesses usually operate around the clock and slow periods in which staff can conduct
some minor cleaning are never guaranteed; many companies choose to hire a professional
cleaning service. This is the best way to ensure that all the requirements are met and it
doesn’t mean you have to take valuable time out of your day to enforce the fact that
everything is completed.
No proper transportation facility: Hotels should be ready to provide transportation facility

24x7.From all the major pick-up points of a city or town. Even a small cab / van from the
major spots (airports, tourist destinations, etc) can make a huge improvement in your hotel
business management. Transport facility is a must for hotels situated in the remote locations.
Security challenges: This is one of the major problems in hotel industry. Different types of
security challenges are,
1. General theft and other crime

2. Public violence
3. Terrorism
4. Armed robbery
5. Credit card fraud
6. Cyber crime issues
7. Identity theft
8. Racial discrimination
Allum Karibasappa Institute of Management

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Lack of refreshing events and entertainment: Most of the tourists who stay in a hotel room
expect refreshing events & entertainment programs for getting relaxation from the stressful
conditions. Conduct events & entertainment shows on a regular basis to attract more audience
to your business. Go a mile extra to improve the re-visit rate of your hotel.
COMPANY PROFILE:
The hotel is located with spectacular view of Tippu Sultan fort minutely carved on Asia’s 2nd
biggest monolithic rock. Hotel offers 50 elegant state of the art of rooms styled to meet the
needs of business traveler with ultra-modern amenities and a perfect combination of
uncompressing hospitality and exiting range of food and beverage option to carter to needs of
discerning business clientele.
The hotel Royal Fort a flawlessly named, halfway found, individuals inviting star boutique
lodging that surpasses the desires of visitors. The inn joins incredible vibe with flawless
customized benefit. We are driven by our logic of Building associations with
uncompromising neighborliness, with our visitors with administration that suspects and
satisfies your auspicious needs. The Inn has 96 delightfully named visitor rooms including 12
official rooms and 6 suites.
About Royal Fort:
The Royal Fort hotel is a well-established hotel that offers a luxurious experience to its
customers. It is a prominent structure and is close to some famous historic tourist spots to let
the guest explore the city at its best. The beautiful rooms coupled with contemporary
amenities make it an ideal pick for the globetrotters. Guests who really wish to relish a
homely experience must walk in here.
Location:
The hotel is conveniently situated on New Trunk Road giving an opportunity to the guests to
visit some fascinating tourist spots in the close proximity. To make a few, they are Ballari
Fort (1km), Hampi (62km), Ballari Hill (1km), Ballari Club (1km), Ballari Children’s Park
Cum Zoo (700m) and Triangle Park (2km).
Features:

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The basic facilities serving the guests of the hotel are restaurant, bar/lounge, free breakfast
facility and swimming pool. The in-house radiant restaurant of the hotel serves a delightful
assortment of scrumptious delights to its patrons. Some of the additional conveniences of the
hotel are free high-speed internet access, free parking, children “activities, kitchenette and
wheelchair access.
Rooms:
King Suites, Queen Suites and Viceroy Suites are the impressive accommodation options
available at the hotel. These rooms are decorated with comfortable interiors and gracious
ambience. They are midway ventilated and are outfitted with attached bathroom and
cable/satellite TV.
BACKGROUND OF COMPANY:
Firstly Pola is a joint family concern, since 1925 till now the whole family is staying under
one roof about 100 persons of all age groups starting from 4years to 95years are staying
under one roof.
As we all know that Hotel Pola Paradise, Hotel Bala Regency and Hotel Royal Fort are
family related.
Pola Venkaiah Shetty is the founder. He has 4 sons and 7 daughters.
In the year 1992 Mr. Pola Anand was executive director of Pola Paradise went to Bangalore
to perceive Bachelor of Hotel Management from KLE‟S Nijalingappa College to have
exposure of Hotel from various categories of Hotels.
After few years he wanted to start up his own hotel and get separated with his family
business he constructed Hotel Royal Fort and that’s how his journey of Entrepreneurship
started.

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VISION, MISSION, QUALITY POLICY:
Vision Statement:
We do an association which is aware of its part in the group, supporting social needs and
guaranteeing work inside the nearby group and mindful to the green condition.
Mission Statement:
We are persistent to become the leading hotel in Ballari region by meeting and exceeding the
customer expectation with an unremitted dedication in every aspect of quality cuisine and
lodging facilities focused with continuous improvement. Provide a unique, enriching and
affordable.
Quality Policy:
Royal Fort hotel is committed to fulfill customer
Satisfaction by offering guests value for money through continuously-improved quality

facilities and services rendered
By professional and friendly staff in accordance with hotel industry standard.
In support of this commitment, it aims:
To manage financial resources through cost efficiency and revenue maximization thereby
attaining maximum profitability
To maintain clean, safe and secured facilitates and environment
To deliver the warmth of hospitality to guest through excellent services and responsive
To select, develop and maintain competent human resources
To attain organization unity and effectiveness
To update facilities to achieve class standards
To maintain and continuously improve the quality management system.

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PRODUCT/SERVICE PROFILE:
Free Wi-Fi internet connection from all the Rooms and free use of Lobby computers for
your business needs and internet
The Spice Multi Cuisine Specialty Restaurant
Palazzo Air-Conditioned conference and business center
Boutique Shop for all your needs and gift items
24 Hours Business facilities / Fax, Photocopying, Data Entry
Complimentary Mineral Water and other amenities
Secretarial services
Flat screen C.T.V in all Rooms with satellite channels
STD / ISD Direct Dial Telephone
Conference / Business Meetings and Banqueting Facilities
Car Hire / Airline Booking / Bus and Railway Ticket Booking
Doctor on Call
Dry Cleaning / Laundry
Room Service
Visa and Master Cards are accepted.
Rooms:
50 elegantly appointed rooms, all rooms are facilitated with contemporary service like direct
dialing, multichannel, Wi-Fi connectivity, round the clock and room service, Plasma Tv with
exquisite interiors and villas with balcony to overview the fort.
Restaurant:
Restaurant offers fine doing experience with classic cuisine and buffet break-fast with veg
and non-veg dishes and menu for lunch and dinner. Make customers feel home away from
home.

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Banquet and conference hall:

Business center is fully equipped to meet all the requirements of business traveler with state
of art of audio visual aids for the business meet, product launch, promotions, birthdays,
engagement of course quietly efficient staff will help to ensure the smooth operation of
business meetings.
Travel desk information Centre:

Travel assistance for vehicles to in and around Ballari with package trips to visit Hampi.
Train and bus ticket booking with secretarial services available.

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FUTURE GROWTH AND PROSPECTS:
Individuals need be feel more solace in living as well as in their best of wellbeing and every
single other viewpoint like gathering, wedding, functions and a great deal more. So, the
future viewpoint of the business lodging is much productive in such manner. The pattern of
the general population will enhance like expectation for everyday comforts of each class is
expanding quickly with the change and with the pace of time. Pattern of each work will be
first class in the accompanying.
Weddings
Government meetings
Parties
Seminars regarding the business
Press Conferences, Business meeting
They are adding another 50 rooms to the existing hotel
They have plan for coming up with 3-star hotels
They are coming up bar and restaurant combine.

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OWNERSHIP PATTERN
The Hotel Royal Fort is owned in a Partnership pattern.
Name of the Partners:
1. Sri P. Anand
2. Sri P. Basavaraj
3. Sri P. B. Pushpalatha
4. Sri P. Smith Anand
Means of Finance:
1. Promoters contribution 80.00

2. Term loan from bank 220.95
3. Working capital loan 10.00
310.95

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Analysis of financial statement in brief:
Current assets:
Current assets 2015-2016 2016-2017

Stock 145000 145000
Sundry debtors 575000 575000
Cash in hand &cash at bank 2061000 1761000
Total current assets 2781000 2481000
Current liabilities
Current liabilities 2015-2016 2016-2017

Sundry creditors 945000 930000
Total current liabilities 945000 930000
Financial statement:
Current Ratio:
Current ratio means the ratio of current assets to current liabilities. It indicates relationship
between current assets and current liabilities. It is also called s working capital ratio. It is
calculated as follows:
Current asset are those assets, which can be converted into cash within a year. They include,
cash in hand and at bank sundry debtors, bill receivable, stock, marketable securities, prepaid
expenses, outstanding incomes etc.
Formula:
Current ratio = Current Assets
Current Liabilities
Year Current assets Current liabilities Ratio

2015-2016 2781000 945000 2.942
2016-2017 2481000 930000 2.667

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ACHIEVEMENTS / AWARD :
DC/ SP/ Excise JC/ Sales Tax/ Income Tax/ Tourism department all the government
departments celebrate with us for any special occasions for food and stay as well.
Leaders of parties from BJP and Congress do meeting and conduct their conference.
Doctors/ Elite people/ Exhibition of all kinds of various sectors have been held with them.
Rated by department of tourism, government of Karnataka as per the star standards.
Just dial has rated as leading hotel in Ballari District.
Make my trip, Goibibo, Travel Guru Rated as No 1 Hotel for 2 years.
All major companies like KPF, BHEL, Sathavahana, ACC, IOCL, VSKUB, and Patronize
with them.
Opening of Hotel they started with 25 Rooms, 1 Function Hall, 1 Veg Restaurant and now
they are running with 58 Rooms, 4 Function Hall, 1 Veg Restaurant, 1 Bar and Non-Veg
Restaurant.

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Organizational Structure
MANAGING
DIRECTOR
CHEIF GENERAL
ACCOUNTANT MANAGER
FOOD AND
RECEPTION EXECUTIVE BANQUET MAINTANCE STORE
ASSISTENCE HOUSE KEEPING BEVERAGE
MANGER CHIEF MANGER MANAGER INCHARGE
MANGER
FRONT OFFICE ROOM BANQUET

South Electrician ASSISTENCE RESTAURANT
ASSITNCE SUPERVISOR INCHARGE BAR
ASSISTANCE North ASSISTENCE CAPTAINS

plumber
HELPER Chiness HELPER WAITERS

ssecurity
Tandoori HELPERS

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CHAPTER-3
DEPARTMENTS IN DETAIL
1. Storage department :
ASSISTENT
STORAGE
 Handles the overall ordering, receiving, issuing and maintenance of stocks required
by hotel departments
 Manage the overall hotel inventory items like secure storage in a timely manner
 Making sure that scheduled orders are followed and delivered according to the
vendor’s requirements and specifications also includes internal item delivery on every
hotel division.
 Effectively undertake logistics management on all hotel items
 Professionally communicate with the purchasing department for the order and item
execution
 Segregation of duties to staff members under Store Division such as ordering stocks,
receiving and issuing goods, and stocktaking
 Monitors and communicate with the pick-up times for all hotel divisions

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2. Reception manager
RECEPTION
MANAGER
FRONT
OFFICE
1 To supervise the professional greeting of clients and visitors, to the highest standards.
2. To manage room reservations ensuring that the bookings team are processing all enquiries
accurately.
3. Recruitment, induction and training of receptionists and meeting room co-coordinators
4. Appraisals and performance management of staff, including monthly meetings.
5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.
6. Review of existing standards and procedures while implementing new best practices to
ensure a seamless delivery of Front of House Services
7. On-going development of skills and knowledge for the FOH team.
8. Produce, manage and operate the reception Rota, checking future planned absences,
planning cover and ensuring overtime is provided when necessary
9. Manage the implementation for any change or upgrade in software systems
10. Monitor budget and produce weekly/monthly reporting where applicable
11. Supervise the co-ordination of VIP Functions and events.
12. Review the uniform requirements and source new suppliers if needed

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3.House Keeping Department
HOUSE KEEPING
EXECUTIVE
ROOM
SUPERVISOR
ASSISTENT
HELPER
The housekeeping department is responsible for management of guest rooms and the
cleanliness of all public areas of the hotel. A close liaison between housekeeping and
front office is essential so that the information about guest- rooms is kept up to date. In
simple words, Housekeeping means up-keeping the house

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4.EXECUTIVE CHEF
EXECUTIVE
CHEF
SOUTH NORTH CHINNESE TAANDORI

CHEF CHEF CHEF CHEF
ASSISTENT
HELPER
On a typical day in the life of executive chefs, they will be found inside the kitchen checking
the freshness of food, coordinating the activities of cooks, determining the best presentation
of food, ensuring quality of each meal, inspecting kitchen equipment for cleanliness, and
monitoring sanitation policies. Executive chefs are primarily responsible for overseeing the
daily operations of a kitchen, but their duties often will extend well beyond the kitchen.
Executive chefs will also work outside of the kitchen in developing new recipes, planning
menus, hiring or training food preparation workers, maintaining an inventory of food
supplies, following a food budget, doing purchase orders, reporting to the head restaurateur,
and completing other administrative tasks in their office.

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5.BANQUET MANAGER:
BANQUET
MANAGER
BANQUET
INCHARGE
ASSISTENT
HELEPR
 Marketing and selling conference and banqueting facilities

 Scheduling reservations
 Operating the facilities profitably
 Planning well so each event runs smoothly
 Checking all bills are paid on time
 Managing your food and beverage team
 Briefing staff and checking the room set-up before the event
 Ensuring the room is turned around, ready for the next event

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6.MAINTANCE INCHARGE
MAINTANCE
INCHARGE
ELECTRCIAN PLUMBER SECURITY
 Overseeing hotel infrastructure to ensure functionality and safety

 Managing maintenance teams (e.g. technicians, janitors)
 Organizing repair, installation and renovation projects
 Inspect hotel regularly to ensure it meets safety standards
 Arrange for routine maintenance in hotel rooms, lobbies and facilities (e.g. kitchens,
tennis courts)
 Organize repair projects in a manner that does not disturb guests
 Plan and oversee renovations and construction
 Act fast to resolve emergency issues (e.g. power outages)
 Find ways to reduce hotel operating costs and conserve energy
 Supervise team of Maintenance Technicians and Janitors
 Manage relationships with contractors and service providers
 Maintain budgets, expenses and activity logs

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7.FOOD AND BEVERAGES
FOOD AND
BEVERAGES
RESTAURANT BAR
CAPTAINS CAPTAINS
WAITERS WAITERS
HEPLER HEPLER
 Customer-Service: Food and beverage managers might have to interact with

customers. Being friendly and courteous will help keep customers coming back.
 Attention to Detail: Food and beverage managers have to keep their eyes on a lot of
elements: food standards, costs, safety, etc.
 Leadership: Food and beverage managers must be leaders in the back of house,
rallying their team during heavy shifts, resolving conflicts and getting the job done.
 Management Skills: Food and beverage managers not only deal with food, they also
have to deal with costs, pricing, creating work schedules and more.
 Organizational Skills: Keeping work schedules, shipments, cleaning schedules and
more organized is crucial to the job.
 Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong
stock orders is part of a food and beverage manager's job. Being able to come up with
a solution quickly is a needed skill.
 Speaking Skills: Food and beverage managers need to accurately and easily
communicate standards and cooking methods to staff, give orders and speak with
customers clearly.
 Stamina: Food and beverage managers can expect long days around hot cooking
elements, much of it on their feet.

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HOTEL ROYAL FORT
Kings suites

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Room balcony:
Rest room

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Queen’s suit:
Reception:

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LOBBY:
HOTEL CAR PARKING;

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Chapter-4
SWOT ANALSIS:
Strength:
Strong and high-quality infrastructure
Advance Booking
Location of the Hotel
Variety of Services
Technology
Management
Very close to the Bus Stand and Railway Station
Weakness:
No wide parking space
Less advertising
Shortage of land for expanding the hotel premises.

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Opportunity:
The Company has regularly come with new services in order to proceed ahead of its
competitors
Expansion of product and services
Tourism development in and around Ballari and also upcoming industrial projects
Rising income
Opening to exploit new technologies
Take market share from rivals
Threat:
Adaptability of changing life styles
Price war with competitor

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Chapter-5
Findings:
 Mr. P Anand has risk taking ability
 Customers conduct a lot of research before booking a hotel.
 Customers value safety, clean rooms, excellent customer service, good location and price.
 The hotel management is maintaining a good relationship between management and

employees.
 No wide parking space.
 Flexible hours options are used only to a limited extent
 Letters of appreciation is used but not trophies, plaque, and scrolls.

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Suggestions:
From the above study it has been identified that they have a poor parking hence it can be
suggested to management to improve the parking facilities.
From the above study it is identified that employees and government officials are
interested to visit Royal Fort so necessary steps to be taken to attract other people like private
businessmen and others to visit royal fort.
Advertisement should be given importance especially at main centers of the city.
Sound resistant glass fitting has to be made for the rooms in order to avoid sound
disturbance to
Sound resistant glass fitting has to be made for the rooms in order to avoid sound
disturbance to
to the customer.
Royal Fort provides a quality service that a guest is expecting throughout the years of
extending satisfaction to guest the establishments outside structure or appearance is in need
of renovation.
Recommendations:
 Create opportunities for employees to learn and grow so as to reduce the feelings of repetitive
work and to enhance their motivation to work.
 The goals of the organization should be linked with goals of the employees so that they can
appreciate
 Their contribution to the organization’s performance and have a better understanding of it.
 The measures of performance of an employee should be clearly defined and communicated to
the employee.
 Employees need to know that their contributions are noticed, valued and part of expanding
the enterprise.

Page35
Conclusion:
This project report was prepared in order to get an overview in the functioning of the various
departments of Hotel Royal Fort. The standardized Room tariff, low cost for Food and
Beverages and the best possible facilities make the guest stay as comfortable as possible.
According to me hotel cannot run smoothly, if one of the departments has an operational
problem it needs to be solved on the principals of co-operation and co-ordination among
every-body. If the supervisors are efficient in identifying the problem and solving them then
the hotel will run better way.
Lastly, I would like to conclude by saying that it was a wonderful experience to undergo
Internship work with Mr. Anand Pola.
LEARNING EXPERIENCE:
From my Internship I have learned the following:
1. Professional communications:
One of the most valuable skills that I have gained from my internships is the ability to speak
with people in a professional setting. Discussions with bosses or coworkers are different from
discussions with professors or fellow students, and an internship is the perfect place to
observe how people in a professional setting interact.
It's also a great opportunity to practice that communication style yourself. This will help you
a lot when you start interviewing for jobs, because you will be more confident and will sound
more mature and experienced in a business setting.
2. Networking:
As an intern, I learned how important networking is for my future career. Connecting with
people in my desired career path through my internships has led me to solidify my desire to
work in editing, and I now have mentors to turn to when I have questions regarding the field
and my work. I am also now more confident when it comes to talking to potential coworkers
and employers in my field, because I gained experience in that while an intern.
3. Taking criticism:
It can be difficult to be told that you need to improve upon something or that you completed a
task incorrectly. As an intern, I learned how to handle criticism with grace (both from
watching coworkers receive criticism and from receiving criticism myself), which also built

Page36
my confidence in a professional setting. Since I already had a trial run in the workplace as an
intern, I know now that I can handle criticism maturely, and I know how to respond to it
professionally and respectfully, which will definitely help me in my career.
4. Leadership, confidence, and responsibility:

While I was an intern, I was responsible for various areas of the business for which I worked.
I had guidance and mentors, but I did have to make decisions on my own. Through these
experiences, I developed a sense of leadership (especially with regards to speaking for and
defending my ideas and decisions, not to mention actually making decisions!), confidence
(along with taking ownership of my decisions and their outcomes), and responsibility (my
decisions would impact the business). These traits are invaluable when it comes to a career,
and an internship is the perfect place to learn and perfect them.
5. Go out of your comfort zone to get rid of your prejudices

When you go away from everything you know, you make your own experience and go over
your prejudices.
By being away from your classic authority such as your family or college you realize there is
much more than what you’ve been taught. You’ll open your mind.

Page37
Bibliography:
Books:
Marketing Research- Naresh K Molhotra.
References:
Armstrong G and Kotler P (2011) “Principles of Marketing”, 14th edition, Pearson Prentice
Hall.
Websites:
http://www.royalfort.com
http://www.google.com
http://www.yahoo.com
http://www.businessline.com
http://www.tourismofindia.com

Page38
ACKNOWLEDGEMENTs
Any accomplishment requires the effort of many people and this work is no different.
Basically it is customary to render acknowledgement, as a prelude to any last would be
incomplete without the mention of the people who have made it possible and whose constant
guidance and encouragement served as beacon light crowned my effort with success.
At the outset I would like to thank Mr.ANADA POLA (Managing director) who have given
me an opportunity to undergo a project in hotel royal fort
Special thanks go to Dr. K.T GOPI, director of Allum Karibasappa Instituteof

Management, Ballari for his guidance and providing me necessary infrastructure and library
facilities to produce with the project report.
I would also like to thank CHITRA.SAssociate professor of Allum KaribasappaInstitute

of Management, Ballari, for her valuable guidance.
Last but not least, I express my special thanks my friend who has helped me a lot bringing
out this project. And I express my thanks to library sir who provide me required books and I
am grateful; to all my lectures, friends who helped me in preparing this project report.

Page39
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Royal Fort

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Organizational Study On Hotel Royal Fort

INTRODUCTION ABOUT THE INTERNSHIP:

To understand the organizational study of the organization.

To study origin, mission, vision of the organization.

Objectives of the study:

 To study the Hotel Industry in India

 To determine the various services provided by the Hotel Royal Fort.

 To understand various functions or activities undertaken in finance department of hotel

Allum Karibasappa Institute of Management Page1

NATURE OF THE STUDY:

Scope of the study:

 Accelerating economic growth.

Allum Karibasappa Institute of Management Page2

LIMITATION OF THE STUDY:

Allum Karibasappa Institute of Management Page3

HOTEL INDUSTRY INTRODUCTION:

THE HISTORY AND DEVELOPMENT OF INDIAN HOTEL

Allum Karibasappa Institute of Management Page4

Allum Karibasappa Institute of Management Page5

Hotel Industry in India:

Allum Karibasappa Institute of Management Page6

SOME OF THE LEADING 5 STAR HOTEL IN INDIA:

1. Taj Group of Hotels

2. The Ritz Chain

3. The Oberoi of Hotels

4. U.P. Hotels and Restaurants LTD

6. Air India and the Hotel Cooperation of India

8. Holiday Inn (Franchise)

10. Marriott’s Group Hotels

11. Leela Group Hotel and Palaces

12. Indian Hotels Limited.

Allum Karibasappa Institute of Management Page7

Role of Indian Government in Tourism:

Allum Karibasappa Institute of Management Page8

Challenges faced by Hotel Industry

Allum Karibasappa Institute of Management Page9

No proper transportation facility: Hotels should be ready to provide transportation facility

1. General theft and other crime

Allum Karibasappa Institute of Management

About Royal Fort:

Allum Karibasappa Institute of Management

Pola Venkaiah Shetty is the founder. He has 4 sons and 7 daughters.

Allum Karibasappa Institute of Management

VISION, MISSION, QUALITY POLICY:

Satisfaction by offering guests value for money through continuously-improved quality

By professional and friendly staff in accordance with hotel industry standard.

In support of this commitment, it aims:

To maintain clean, safe and secured facilitates and environment

To select, develop and maintain competent human resources

To attain organization unity and effectiveness

To update facilities to achieve class standards

To maintain and continuously improve the quality management system.

Allum Karibasappa Institute of Management

The Spice Multi Cuisine Specialty Restaurant

Palazzo Air-Conditioned conference and business center

Boutique Shop for all your needs and gift items

24 Hours Business facilities / Fax, Photocopying, Data Entry

Complimentary Mineral Water and other amenities

Flat screen C.T.V in all Rooms with satellite channels

STD / ISD Direct Dial Telephone

Conference / Business Meetings and Banqueting Facilities

Car Hire / Airline Booking / Bus and Railway Ticket Booking

Dry Cleaning / Laundry