Timothy B.

Chiacchira
4776 White Sanderling Court
Tampa, FL 33619
Phone: 813-277-8889
E-mail: tchiacchira@hotmail.com
Linkedin: https://www.linkedin.com/in/tchiacchira

Education
 Bachelor of Arts - Southeastern University Lakeland FL (April 1990)

Skills
 Ivanti Endpoint management Administration / 21 years (LDMS, LDSS, LDDA, LDPM, LDALM/PM,
LDCSA)
 Subject Matter Expert regarding patch management detection and remediation via LANDesk/Ivanti
Endpoint manager
 Symantec Endpoint Protection Antivirus / 11 years
 Install Shield Admin Studio / 16 years
 PXE, WinPE, MS Deployment Toolkit, and Netboot /13 years
 Microsoft Operating Systems including Servers and Workstation / 20 years
 ITSM Products - Service Now and Remedy / 13 years
 Scrum Methodology and Product Management / 5 years
 Mac OSX / 7 years
 NMAP Security and Wireshark / 6 years
 PowerShell Scripting / 5 years
 LANDesk Xtraction
 Citrix, vmware, Active Directory group policy
 Disk Encryption Technologies such as DDPE and bitlocker /4 years
Ivanti Endpoint management Administrator (November 2015 – Present)
DaVita Kidney Care
 Implemented and actively maintain Ivanti Endpoint management 2019.1 infrastructure and assist the
desktop and server support infrastructure. I have installed and configured every version since the year
1998
 Perform enterprise-wide administration functions for 42,523 endpoints by employing extensive
knowledge of the Ivanti Endpoint management product:
 Endpoint security (including Malware blocking, alerting and removal and firewall policy
enforcement), Patch QA testing as well as SME on Patch management in Ivanti patch manager.
 Hardware independent imaging with near zero touch deployment and software distribution using
PXE, WinPe, Netboot, and client based push/pull technology
 Package creation using Flexera Adminstudio including testing in a VMware virtual environment
 VDI configuration and maintenance: VMware
 Change management process expert
 Develop automated software distribution processes for multiple projects concurrently in a multiple OS
environment.
 Employ extensive knowledge of malware/spyware blocking and remediation, and alerting using
Ivanti Endpoint management Security Suite and Symantec Endpoint security products.
  Symantec Enterprise console for endpoint security

 Provide SQL administration for day to day operations of all its database needs:
 Configuration backup
 Maintenance (SQL Scripting)

Work Experience

Enterprise Administrator (June 2003 – July 2016)

Dartmouth College (Hanover NH) – Worked remotely
 Implemented and actively maintain LANDesk infrastructure and assist the desktop and server support
infrastructure. I have installed and configured every version since 1998
 Perform enterprise-wide administration functions for 1,769 nodes by employing extensive knowledge of
the product:
 Endpoint security (including Malware blocking, altering and removal and firewall policy
enforcement)
 Hardware independent imaging with near zero touch deployment including complete profile
migration and software distribution using PXE, WinPe, Netboot, and client based push/pull
technology
 Package creation using Flexera Adminstudio including testing in a VMware virtual environment
 Develop automated software distribution processes for multiple projects concurrently in a multiple OS
environment.
 Employ extensive knowledge of malware/spyware blocking and remediation, and alerting using
LANDesk Security Suite and Symantec Endpoint security products.
 Provide SQL administration for day to day operations of all LANDesk database needs:
 Configuration backup
 Maintenance (SQL Scripting)
Technology Analyst/LANDesk Administrator (March 2000 – June 2003)
Mercedes Benz USA (Montvale NJ)
 Provided day-to-day implementation and management of:
 Two LANDesk Core servers
 Two MSQL 7 Database and Data Mart servers
 Eleven software distribution web servers
 Eight client distribution service centers
 11,000 client nodes with various operating systems
 Efficiently organized and facilitated LANDesk upgrade from LANDesk 6.2 to 6.3, and 6.3 to 6.4,
including Login Script processes for automated LANDesk client upgrades.
 Developed Software Distribution packages for enterprise-wide deployment:
 Microsoft Office 2000
 Microsoft Internet Explorer 5.1
 McAfee Anti-Virus installations and weekly virus updates
 Lotus Notes R5 deployment package
 Installed, configured and troubleshot workstations and servers in multiple platforms:
 Novell
 NT Server
 Windows 2000
 Windows NT Workstation
 Windows 9x.
 Provided all clients, end users and department heads friendly and professional service.
 Resume: Timothy B. Chiacchira

 One year estimated savings totaled $1.97M.

LANDesk Administrator (April 1997 – February 2000)

Raymond James Financial (Clearwater FL)
 Provided day-to-day implementation and management of:
 One LANDesk 6.3 Core server
 One MSSQL 6.5 Database and Data Mart servers
 Three software distribution service centers
 98 client distribution service centers
 10,200 client nodes with various operating systems
 Tested and applied LANDesk patches in the testing and production environment.
 Developed Software Distribution packages for enterprise-wide deployment:
 Microsoft Internet Explorer 4
 Microsoft Office 97
 McAfee Anti-Virus software
 McAfee updates
 Rumba software packages
 Installed, configured and troubleshot workstations and servers in multiple platforms:
 NT servers
 Windows NT workstation
 Windows 95.
 Acted as liaison and final support reference between all departments and LANDesk employees including
two support assistants.

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