Website Must have all these information In FAQ

FAQ
Q.1 About Zohra Nirmal Udyog India Pvt Ltd ?
Q.2 Who leads the company?
Q.3 What is 'My Account'? How do I update my information?
Q.4 Can I have multiple registrations?
Q.5 What are the modes of payment?
Q.6 Is it safe to use my credit/ debit card on Nirmal India?
Q.7 Are there any other charges or taxes in addition to the price shown?
Q.8 What is the meaning of COD?
Q.9 How can I check my order status?
Q.10 How do I know my order is confirmed?
Q.11 What is time period of delivery?
Q.12 Which courier will deliver my item?
Q.13 What if my package is opened/tampered with?
Q.14 When can I expect refund for my returned item?
Q.15 When can I expect refund for my cancelled order?
Q.16 How can I cancel my order?
Q.17 How can I return my order?
Q.18 Vision & Mission

 ABOUT US
 TERMS & CONDITIONS
 SHIPPING
 FAQ
 CONTACT US
 MEDIA
 SITE MAP
 CAUTION NOTICE
 INFORMATION
 RETURN POLICY
Features our shopping site must have
Shopping cart (A flexible cart allows both the guest user and registered user to checkout. Whereas
the guest checkout does not require the user to sign up on the site, hence aiding them in making the
process faster.)
Payment Gateway Integration (where one can get detailed information regarding buyer cancellation,
refunds, COD order verification, exchange order status update and more. The panel helps the
merchant manage his order fulfillment and oversee the completion of the same.),
Mobile compatibility mobile view is responsive and properly accommodated, optimizes the website
in size and generates less loading time.
Order Management (here one can get detailed information regarding buyer cancellation, refunds,
COD order verification, exchange order status update and more. The panel helps the merchant
manage his order fulfillment and oversee the completion of the same.)
Security (no crucial data such as credit card information is saved and for all prepaid shipments the
checkout is carried out through a secure payment gateway. The passwords are hashed and not
stored in a readable format. All web pages should be protected by SSL (From Symantec). The
servers are secure and protected using state of the art services.)
Reports
The reports should be available as exports which contain detailed information regarding
the orders, customer database, and product reports in terms of catalogue.

Scalable Infrastructure
hosting infrastructure should be able to scale as i get more and more traffic. A higher
latency leads to drops in transaction rates and leads to loss of marketing dollars. CDN should
be used to improve the website’s performance and managing the products online.

Communications
Provisions to send and receive timely notifications regarding our orders are available on
the panel. So that we can keep his customers informed about the status of the order and
receive the same via the system.

Logistics integration
Content Management Systems
Content Management System must be used to manage the website content such as, Logo,
banner, Footer links, Policies, and Products from the back end itself

Some of the most common section

Related Items Section, Detailed Shipping Information, Pop Up Window ( Saying like “ do you want to
receive latest offers and deals), Log in or log In with, Register or register with, Tracking order option (
Returning, Canceling), Proper Shipping ( Shipping charges, Time, Via), Suggestion to customer based
on their activities performed, Return Policy, Multi touch point contact page, Featured product or best
selling or new arrival

 Wish List
 Site map
 Search bar
 Cart
 Filter
 Terms and Condition
 Career
 Payment system, News media, Subscriber

Back-end Features List (Admin Panel)

 Dashboard/reporting tools
 User management
 Customer management
 Seller Management
 Product management
 Order and shipping management
 Payment, taxes and location management
 SEO management.
 Email marketing Management (Third Party)
 Discount and promotion management
 Root file upload
 Tracking code integration (Third Party)
Store panel
● Analytics Dashboard
● Store profile
● Product management(Excel upload)
● Order management and Shipping management
● Payment, Tax and Location management
● Coupon management
● Tracking code integration(Third party)

Front End
● Login / Registration
● Mobile / OTP verification
● Change password/ Reset password
● User profile
● Address Management
● Menu listing / Category listing
● Product listing with filters
● Wish list
● Product detail page
● Check out page
● Shopping cart
● Order status page
● My-Orders
● Responsive design / Browser Compatibility
● SEO friendly UI
● Contact us page

Customer Checkout, Shopping Cart and Wishlist

 Accept all payment methods (Owner Concern)
Cart details

Final price

Obviously, after mentioning the price of each individual products my checkout page should also mention
the total price.

Shipping method (offer low shipping cost)

Billing address and shipping address

Security seals (At the time of entering card details)

Include an area to punch in promo codes

Have an option to change the quantity or remove items (Included)

Allow items to be saved for later (Included)

Special Offers Section

Must Have Features

 Responsive design
 Browser compatibility
 Fast loading
 For digital downloads, explain how they receive product
 Multilevel security
 Automatic site backup
User Friendly (autocomplete option, Pre-populate forms, User-Generated Reviews, Attractive,
High level of convenience, Greater access to Information, Easy to use).

Site To follow
https://www.bewakoof.com/ ( Look for Footer section)
https://www.patanjaliayurved.net/ ( Good, if you go for Header section)
Testing website (This way testing must be followed)
The most important factors determining whether customers return to a website are ease of use and
the presence of user-friendly features. Usability testing is important for finding problems and
improvements in a web site. Methods for evaluating usability include heuristic evaluation, cognitive
walkthrough, and user testing. Each technique has its own characteristics and emphasizes different
aspects of the user experience
Site must have below information in information section (This is Just
like content from Company Side)
 Before giving the credit card information, enough time must be taken to
Research the website. Contact the seller if this is the customer’s first purchase. Most
reputable sellers will have a toll-free customer service phone number. If site had only an
email address and no phone number, start an email or instant message dialogue with
the people running the site before buying anything from them.
 Pay by credit card or an online payment service. Online Payment service
offer some protection as well. For extra degree of protection, credit card is the best.
Buy from a website that has encryption. “Encryption is a key to secure
Internet purchases. It is a feature that automatically codes the customer’s
personal data when it is entered”.
 Check the website policies before placing the order. Read the website’s
return policy and other terms and conditions, as well as the site’s privacy
policy, before ordering anything.
 Use comprehensive computer security software. Make sure the
customers have up –to – date, Comprehensive security software such as, MCA fee
Internet security or MCA fee Total protection before doing anything
With online shopping. This will greatly reduce the risk of contracting
virus and will help to avoid theft on dangerous websites.
 Check the credit card statements, make sure that the customer charged
the proper amount, and that no extras were added to their bill.

DON’TS:

• Do not buy from spammers. If the customer get an e-mail inviting them to
buy something like “Discounted Rolex Watches” two things must be
considered.
i. Spam
ii. Possible scam.
The most spammers will steal the credit card or financial information and use it
 fraudulently. If purchases are made from spammers, the customer will never get what they
have ordered. It is a risky deal.
• Do not pay by a debit card, cash or wire transfer. When the customer pay
with debit cards , the money comes directly out of the customers amount. Getting the cash
back can be difficult, if it not possible. When the people pay by cash or use a wire transfer,
the money goes directly to the sellers account. So there is no recourse if something goes
wrong.
• Do not buy from a website unless it is certified for safety. People need to feel
confident that when people make an online purchase, personal and financial information
will not be compromised.
• Do not buy from a website with which people are not totally comfortable.

how consumers can protect themselves when using online retailer services. ( Information to put in
one drop down menu section)
These include:
Sticking with known stores, or attempting to find independent consumer reviews of their experiences;
also ensuring that there is comprehensive contact information on the website before using the service,
and noting if the retailer has enrolled in industry oversight programs such as trust mark or trust seal.
Before buying from a new company, evaluate the website by considering issues such as: the
professionalism and user-friendliness of the site; whether or not the company lists a telephone number
and/or street address along with e-contact information; whether a fair and reasonable refund and
return policy is clearly stated; and whether there are hidden price inflators, such as excessive shipping
and handling charges. Ensuring that the retailer has an acceptable privacy policy posted. For example
note if the retailer does not explicitly state that it will not share private information with others without
consent. Ensuring that the vendor address is protected with SSL (see above) when entering credit card
information. If it does the address on the credit card information entry screen will start with "HTTPS".
Using strong passwords, without personal information. Another option is a "pass phrase," which might
be something along the lines: "I shop 4 good a buy!!" These are difficult to hack, and provides a variety
of upper, lower, and special characters and could be site specific and easy to remember.