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ICRES Employee Handbook

Pune
1st September 2015
DOCUMENT DETAILS

Created By Sumeet Sharma

Date of Creation 1st Sept 2015

Approved By Sumeet Sharma

DOCUMENT CONTROL
Version Last Updated Last Updated by Description of Change
2 31-07-2016 Shripad Deshmukh Review & additions
3 30-06-2017 Naveen Naidu Dasari Review & additions

4 30-05-2017 Damodarrao Baliwada Review & additions

5 30-05-2018 Damodarrao Baliwada Review & additions

6 01-06-2019 Damodarrao Baliwada Review & additions


Table of Contents
Capgemini offices .................................................................................................................. 5
ICRES service delivery organisation ....................................................................................... 15
ICRES offerings ................................................................................................................... 16
Transport services ......................................................................................................... 13
Bus / Shuttle services ................................................................................................... 13
Shift cab requests ......................................................................................................... 17
SPOCs for escalation...................................................................................................... 24
Business Travel Services ................................................................................................ 25
Workplace Services ...................................................................................................... 26
Workplace Services Desk ............................................................................................... 26
Food & beverage services ............................................................................................... 22
Stationary Services ....................................................................................................... 31
ATM LOCATIONS (Talwade & Hinjawadi) .......................................................................... 32
MAILROOM DETAILS ...................................................................................................... 32
Visiting cards ................................................................................................................ 33
Pest control .................................................................................................................. 33
Conference room services .............................................................................................. 33
Reprographic Services (Photocopy Services) ..................................................................... 34
Building SPOCS ............................................................................................................. 35
SPOCs for escalation (All Locations)................................................................................. 35
Seat allocation and movement ........................................................................................ 35
Process of seat allocation ............................................................................................... 38
Space management portal .............................................................................................. 38
ATON –Automation Tool for Online Space Management ...................................................... 38
SPOCs for escalation (All Locations)................................................................................. 32
Employee wellness services ............................................................................................ 39
Schedule, availability and locations ................................................................................. 39
DORMITARY LOCATION .................................................................................................. 40
First aid information ...................................................................................................... 40
Nearest hospitals .......................................................................................................... 40
SPOCs for escalation ..................................................................................................... 40
Physical safety & security services ......................................................................................... 41
Issuance of access card and security ............................................................................... 41
Secure area / ODC awareness ........................................................................................ 42
Fire safety and evacuation procedures ............................................................................. 42
Physical safety .............................................................................................................. 43
SPOCs for escalation (All Locations)................................................................................. 43
FAQs .................................................................................................................................. 44
Transport services ......................................................................................................... 44
Workplace services ........................................................................................................ 46
Seat allocation and movement ........................................................................................ 48
Employee wellness services ............................................................................................ 48
Physical safety & security services ................................................................................... 49
Capgemini Offices
Address:

Capgemini Technology Services India Limited.

A-1 Technology Park MIDC,


Talwade,
Pune 411 062
Maharashtra – INDIA

Tel : 020 2760 1000 / 020 66311755

Brief narration about the location:

The Capgemini owned campus is located in Talawade as a part of the MIDC IT Park. In addition to
Capgemini, Syntel, Fujitsu and Steria are other IT companies that operate out of this IT Park.
Located in the PCMC area, the campus is close to social hubs like Nigdi, Pimpri and Chinchwad.

How to reach?

From Pune Airport – The campus is approximately 30 km which takes about 1 hr from the airport by
car (during non-rush hours). The shortest way to get to the campus is to route from Airport ->
Vishrantwadi -> Bhosari -> via Spine Road -> Talawade

From Pune Railway Station – The campus is approximately 26 km which takes about 50 mins from
the Central Pune Station by car. The shortest way to get to the campus is to route from Railway
Station -> Wakdewadi -> Khadki -> via old Pune-Mumbai Highway -> Nigdi -> Bhakti Shakti Chowk
-> Triveni nagar chowk ->Talawade

From Mumbai International Airport – The campus is approximately 149 km via Mumbai Eastern
Express highway - Panvel– Pune express way which takes about 3.5 hours from Mumbai (during
non-rush hours). The shortest way to get to the campus is Mumbai -> Talegaon Toll Plaza -> Dehu
road -> Dehu gaon -> Talwade

From Pune Airport From Pune Railway Station


From Mumbai International Airport

Address:

Capgemini Technology Services


India Ltd
Level 0, Tower III
Cyber City, Magarpatta City
Hadapsar
Pune 411013
Maharashtra, India

T. 020 66311755
F. +91 20 6699 5050

Brief narration about the location

The Capgemini city office is located at Hadapsar and is a part of the Cyber City, Magarpatta. In
addition to Capgemini, AVAYA, BNY Mellon are a few companies that operate out of this Tower 3.
The biggest landmark to reach Cyber City Magarpatta is the Amanora or Seasons Mall.

How to reach?

From Pune Airport – The office is approximately 11 km which takes about 48 mins. from the airport
by car (during non-rush hours). The shortest way to get to the office is Pune Airport -> Yerwada
Bridge-> Koregaon Park -> Fatima nagar -> Hadapsar -> Magarpatta CyberCity .
From Pune Railway Station – The office is approximately 9.7 km which takes about 32 mins. from
the Central Pune Railway Station by car (during non-rush hours). The shortest way to get to the
office is Railway Station -> Residency Club - > RSI -> Fatima nagar -> Hadapsar -> Magarpatta
CyberCity

From Talawade Campus – The office is approximately 30 km which takes about 1.22 hour by car
(during non-rush hours). Talwade -> Triveni nagar -> Nigdi Bhakti Shakti Chowk -> via Old Mumbai
– Pune Highway -> Khadki -> New Holkar Bridge -> Yerwada Bridge-> Koregaon Park -> Fatima
nagar -> Hadapsar -> Magarpatta CyberCity .
From Pune Airport From Pune Railway Station

From Talawade Campus

Address:
Capgemini Technology Services India Ltd. P
Phase III R
Gandhi Infotech Park M
Village Man T
Mulshi, Haveli H
Pune-411057
Maharashtra, India
T. +91 20 66991000 F
66995050

TCube Solutions Pvt. Ltd. Ground Floor, Left side,


Midas Tower, Opp. STPI, Hinjawadi Phase-I,
Pune-411 057. Maharashtra, India.
Tel: 020 66992000 / 20 6770 3400

Brief narration about the location:


The Capgemini owned campus is located in Hinjawadi Phase 3 IT Park. It is 37-acre campus is located in Hinjaw
of Pune, where several major IT firms, including Wipro and Cognizant, have their offices.
How to reach?

From Pune Airport – The campus is approximately 31 km which takes about 1 hr from the airport by car (during
hours). The shortest way to get to the campus is to route from Airport -> Vishrantwadi -> Deccan -> Aundh-Wa
Hinjawadi Phase 2 Rd -> Hinjawadi Phase 3

From Pune Railway Station – The campus is approximately 26 km which takes about 55 mins from the Central Pu
Station by car. The shortest way to get to the campus is to route from Railway Station -> R B Motilal Kennedy Rd
Ganeshkhind Rd -> Aundh-Wakad Rd -> Hinjawadi Phase 2 Rd -> Hinjawadi Phase 3

From Mumbai International Airport – The campus is approximately 150 km via Mumbai Western Express highway
Panvel– Pune express way which takes about 3 hours from Mumbai (during non-rush hours). The shortest way to
the campus is Mumbai -> NH8 in Chhatrapati Shivaji International Airport Area -> NH14 in Pimpri Chinchwad ->
Hinjawadi Phase 3

From Pune Airport From Pune Railway Station

From Mumbai International Airport From Talwade Campus


Address:
Capgemini Technology Services India Ltd.
Plot No. EL 31/10, ‘J’ Block
Bhosari
411026
Maharashtra, India
T. +91 20 6699 1000 / 020 71404200
F. +91 20 6699 5050
Brief narration about the location

The Capgemini owned building is located at Bhosari MIDC area. This office is being called as CDC office
i.e. Chinchwad Development Centre.

How to reach?

From Pune Airport – The office is approximately 17 km which takes about 45 mins. From the airport by

car (during non-rush hours). The shortest way to get to the office is Pune Airport -> Vishrantwadi Airport Rd -> A
-> Bhosari -> CDC.
From Pune Railway Station – The office is approximately 17 km which takes about 40 mins. from the Central Pun
Station by car (during non-rush hours). The shortest way to get to the office is Railway Station -> R B Motilal Ke
- > Old Mumbai Pune Highway -> MIDC Pimpri Chinchwad -> CDC

From Hinjawadi Campus – The office is approximately 22 km which takes about 50 mns by car (during non-rush
Hinjawadi Phase 3 -> Phase 2 Rd -> MIDC Rd -> CDC

From Pune Airport From Pune Railway Station

From Talawade Campus


Address:

Capgemini Technology Services India Ltd.


Level 4 Tower VIII
Magarpatta City
Hadapsar, Pune 411013
Maharashtra, India
T. 020 66311755
F. +91 20 6699 5050
Brief narration about the location

The Capgemini leased building is located at Magarpatta City where major IT companies like Sybase, Accenture, A
are found in this IT park.
How to reach?

From Pune Airport – The office is approximately 12 km which takes about 30 mins. from the airport

by car (during non-rush hours). The shortest way to get to the office is Pune Airport -> Viman Nagar -> Nagar R
Magarpatta City
From Pune Railway Station – The office is approximately 8 km which takes about 25 mins. from the Central Pune
Station by car (during non-rush hours). The shortest way to get to the office is Railway Station -> Aga Khan Rd -
Ghorpadi Rd -> Magarpatta City

From Hinjawadi Campus – The office is approximately 32 km which takes about 1hr 15 mns by car
(during non-rush hours). Hinjawadi Phase 3 -> Phase 2 Rd -> Wakad Rd -> BFC Rd ->Koregaon Park -> Magarp

From Pune Airport


From Pune Railway Station

From Hinjawadi Campus


ICRES Service Delivery organisation
ICRES offerings
Pune ICRES Workplace Services Desk Number: 4005 from Extn & 1800-267-4005 from
Headphone.

Transport services
Bus transport facility is on defined routes, for employees with necessary contribution from their salary.
Company provides Bus transport facility on defined routes and timings. Details of routes & timings are
available in Talent https://groupitcloudapps.in.capgemini.com/bustransport the tool can also be
accessed through India Talent >> Useful Links >> ICRES Apps >> Bus Pass Application

Same schedule is also available with respective transport Desk / Coordinators. Transport schedule for
Bus routes are prepared & published by ICRES team.

Company Bus Transport follows Main Roads / Highways only and will not detour to any by-lanes. Only
employees / contractors are authorized to use the Company transport facility. Employees are expected
to use this service to travel to and from Office. Employees need to contribute to avail this facility;
process for the same is defined below.

Bus / Shuttle services – Talwade


To avail bus transport facility provided by company, employees should register themselves on Bus
pass Application. https://groupitcloudapps.in.capgemini.com/bustransport (i.e. under India Talent
>> Useful Links >> ICRES Apps >> Bus Pass Application)
 Employees should be present at their designated pick up points, at least, five minutes prior to
the pickup time.
 Employees should use the bus service only for the routes for which they have registered.
 Bus stops will be predefined; employees should not ask the drivers to stop the buses on any
other unauthorized stops
 Buses will take main roads/highways only and not go via by lanes.
 Based on the number of registrations through the Bus application portal the
number of buses will be increased.
 Routes having less than 25 registrations will not be made Operational.

Process to download digital bus pass


 We have introduced the digital bus pass service which can be availed by all bus transport users.
You need not carry a hard copy of your bus pass with you anymore as all passes have been
digitally embedded into the smart commute app.
 All you need to do is download the ‘Smart Commute’ app from Play Store/ iOS and follow
the process mentioned below to download your Digital Bus Pass.

1. Download “Smart Commute” App from Play Store/IOS and install it.
2. Tap on open and Select Corporate Paid Services to Sign In.
3. Enter location corporate Code as CGPUNE.
4. Enter your active mobile number (1234567890) registered with Transport.
5. Agree to terms and condition and Tap on SIGN IN.
6. An OTP will be sent to your mobile number, please enter that and tap on confirm button.
7. Tap on Menu Icon > Bus Pass Icon to check you bus pass.

Process to De-register the Digital bus pass


Users should send their request to below mention email ID’s for De-register the Digital bus pass
 dattatray.bhalekar@capgemini.com - Talwade
 sandeep.kothare@capgemini.com – Talwade
 madhav.jadhav@capgemini.com - Hinjawadi
 nilesh.a.wagh@capgemini.com - Hinjawadi
 bhimrao.kamble@capgemini.com – All locations

Date of approval by Travel desk shall be considered as date of de-registration.

Payroll Cycle / Bus Pass Recovery Period


Transport Fee deduction Cycle is calculated from 16 th of the previous month to 15th of the current
month (eg.: For month of June deduction will be May 16 th to June 15th and for the month of July it will
be June 16th to July 15th). We don’t follow prorated bases of deduction, nor do we have temporary bus
pass facilities.

Loss of bus pass:


Employees need to follow below mentioned steps to get a new Bus Pass. Employee needs to inform
ICRES team in cases of a loss of the bus pass by email. ICRES team will deactivate the same.
Employees need to apply for bus pass if he / she wants to continue availing the bus facility.

No service zone:
Dehuroad, Dehu gaon, Talegaon, Chakan, Chikhli, Spineroad, Moshi, Lohegaon, Wagholi, Manjri,
Mahadeo Nagar, Bhekrai nagar, Fursungi, Kalepadal, Sasane nagar, Undri, Pisoli, Ambegaon, Narhe,
Khadakwasla, Malwadi, and Hinjawadi .

Change of route
Routes shall not change once declared, unless it happens due to unavoidable circumstances like
statutory requirements.

Cancellation of routes
We would need minimum 39 employees to run a particular route, if the same is not observed over a
period of one month, the route will be cancelled with 30 days’ notice, and communication will be sent
to employees registered for the route. Refund of transport fee will be granted for the balance days.

Adding new routes


To add new routes, minimum 39 employees are required from a particular location. Routes will be
introduced as per the policy. This will be region based and final call will be taken by city leads.

Reimbursement
This Process does not cover any reimbursement. No reimbursement will be given against non-
availability of transport on any route.

Employees registering to avail transport facility should do so on the basis of present routes prescribed
on data pub.
Bus pass verification
Bus pass will be checked by a person designated by ICRES team & nominated bus Monitors. Employees
are requested to show their bus pass on demand. Rs.3000/- & Rs.2000/- based on km slab will be
deducted from salary if an employee is found travelling without bus pass and registration.

Note: Employees are prohibited from smoking and consuming alcoholic drinks while in the vehicle or
travelling under its influence. If found, strict disciplinary action will be taken

Transport for outdoor events


Event specific transport is not under the scope of the process. Employees cannot use office transport
for outdoor events.
General guidelines for bus users

 Please reach your boarding point 5 minutes before the scheduled pickup time.
 Carry your bus pass daily when using bus transport.
 Please keep a note of your bus route no.
 Do not argue or give instructions to driver/supervisor etc.
Contact your Bus Monitor or the Transport Team.
 Employees will be picked up and dropped at designated stops only.
 Family members and friends are not permitted in bus.
 Avoid consumption of eatables/beverages in the bus.
 In case of an emergency or a break down, please contact the local transport team.
 Digital Bus passes will have to be produced on demand to the designated persons authorized
by Capgemini to check the passes.

Penalties
Travelling in company provided transport without a valid bus pass attracts a penalty of Rs. 3000/- and
Rs. 2000/- as per category. The penalty will be recovered from employee's salary. Please ensure that
you obtain a bus pass to avail the service.

Bus Monitors: To share list of employed travelling without bus pass. Transport team: To initiate
penalty.

Casual travelers
Bus monitors will ensure that regular users who have the bus pass for that specific route
get first preference for the seating. Those who have a bus pass for different route or have
prior written approval from ICRES (for genuine reasons), can occupy vacant seats at the
back, if available
Bus Route details – Talwade

Talwade Campus buses Talwade Campus Buses


8:30 AM Arrival & 6:05 PM Drop 10:30 AM Arrival & 7:55 PM Drop
Bus Route 1 Hadapsar Bus Route M1 Magar patta
Bus Route 2 NIBM Bus Route M2 Katraj Swargate
Bus Route 3 Vishal Nagar Jagtap Dairy Bus Route M3 Hadapsar Gadital
Bus Route 4 Sighangad Rd D.S.K. Bus Route M4 Govind Gardan Rose Land
Bus Route M5 Visharant Wadi Ibas Wadgaon
Bus Route 5 Kharadi Circle Shari
Bus Route 6 Gandhi Bhavan Bhadavan Bus Route M6 Baner
Bus Route 7 Kaspate Wasti Bus Route M7 Vishal Nagar
Bus Route 8 Karve Nagar Bus Route M8 Waked - Kaspate Wasti
Bus Route 10 Baner Sus Road Bus Route M9 Warje Karve Nagar Karishama
Bus Route 11Waked Gawon Bus Route M10 Sangavi Aundh Unircity Deccen
Bus Route 17 Pradhikaran.26 Set./Bhel C Bus Route M11 Badhavan Anand Nagar Nal Stop
Bus Route 18 Magar patta City Bus Route M12 Shivar G Rathani Deep Malla
Bus Route 19 NCL Pashaan Bus Route M13 Datt Mandir Waked
Bus Route 20 Ganga Dham Bus Route M14 Navale bridge
Bus Route 24 Patwardh Baugh Bus Route M15 Bhadavan
Bus Route 25 Govind Garden Bus Route M16 Cunel Icon /RoseLand
Bus Route 28 Walvekar Nagar Bus Route M17 Kharadi Circle
Bus Route 29 Old Sanghvi Village Bus Route M18 Dange Chowk
Bus Route 31 Bramha Sun City Wadgaon
Shari Bus Route M19 Ravet Bridge ShambagiChowk
Bus Route 33 Mathare Bridge Bus Route M20 Sangavi Aundh Unircity Deccen
Bus Route M21 Bhumkar Chowk Pandit . Petrol
Bus Route 34 Ganesh Nagar Karve Nagar Pump
Bus Route 35 Warje Bridge

Bus Route 36 Nigdi /Bijali Nagar


Bus Route 37 Wander City
Bus Route 39 Pandit Petrol Pump
Bus Route 40 Dhanori Lohe Gawan
Bus Route 42 Kulam Icon
Bus Route 43 Dange Chowk /1

Shuttle service timings

 Morning at 11:00 AM from Talwade GLC & Magarpatta


 Afternoon at 2:00 PM from Magarpatta & Talwade GLC

Bus fee structure


Less than 15 km Distance - INR 1400
15 to 25 km Distance - INR 1750
More than 25 km Distance - INR 1950

Need Bus Transport Assistance


Please call - On Duty Supervisor:
Sandeep Kothare +91 9850585915
Dattatray Bhalekar +91 9850965950
For complaints / suggestions / Emergency contact:
bhimrao.kamble@capgemini.com +91 9922995640
Bus / Shuttle services - Hinjawadi
 We have aggregator model Shuttl and Office Ride the app base bus service in HINJEWADI. This
will assist employees in availing multiple routes /timing with Air-conditioned bus facility

 To avail this service employees are requested to download the ‘Shuttl App’ / Office
Ride App from play store / app store as it is mandatory.

Company Bus Transport Services – Hinjewadi


To avail bus transport facility provided by company, employees should register themselves on Bus
pass Application. https://groupitcloudapps.in.capgemini.com/bustransport (i.e. under India Talent
>> Useful Links >> ICRES Apps >> Bus Pass Application)
 Employees should be present at their designated pick up points, at least, five minutes prior to
the pickup time.
 Employees should use the bus service only for the routes for which they have registered.
 Bus stops will be predefined; employees should not ask the drivers to stop the buses on any
other unauthorized stops
 Buses will take main roads/highways only and not go via by lanes.
 Based on the number of registrations through the Bus application portal the
number of buses will be increased.
 Routes having less than 25 registrations will not be made Operational.

Company Bus Transport Routes


Bus routes in Hinjawadi as below:

Sr No. Bus Route

1 Bus Route 2 Kharadi Circle

2 Bus Route 5 Swargate Katraj

3 Bus Route 6 DSK - Nanded City

4 Bus Route 12 Sanghvi Pimple Saudagar

Bus / Shuttle services - MAGARPATTA.


 Details available on www.cityzip.com The registration & payment portal is live.

Shift Cab Transport


As per transport guideline any cab service availed in day time i.e. morning 7:30 AM to 7:30 PM is paid
service for employee. Please refer below link for more details about paid service.
https://groupitcloudapps.in.capgemini.com/cabtransport/docs/Transport_Fee.pdf
To avail transport facility provided by company, employees should

1. Register themselves on Talentt


https://groupitcloudapps.in.capgemini.com/cabtransport/Home.htm

(i.e. under India Talent >> Useful Links >> ICRES Apps >> Cab Request Application )
Please note:

 To avail cab facility, you will need to register yourself in to Cab Request Application to verify
your contact number, landmark boarding point and other details.
 All cab requests should be made through new Cab Request Application only.
 No manual requests will be incorporated.
 All existing applications for cab requests will be discontinued effective May 14, 2017.
However, all existing requests for the month of April raised through the old application or
through manual requests will be catered to without any change.
 All requests should be raised by individuals for themselves only.
 Kindly ensure you select the correct project code and task code while raising the request.
 You can refer to the attached Cab Request Application user manual.

Shift roistering process and timeline:


 Cabs will be tracked by the vendor supervisor for on time reporting / login / log out.
 Associates have to fill the log sheets with the trip details and sign. All the drivers will carry the
log / trip sheet at all times and filled by associate is mandatory.
 Log sheets will be collected by the transport team (ICRES) and validate the km / details and
deduct for any differences.
 Log sheet details (Associate name / Project / login time / km etc) will be captured in to the
Report.

Billing process:
 ICRES will share the Users Head Count by 1st week of every month for Manager / SPOC
confirmation.

 The vendor would submit the invoices between 7-10th of the following month of usage to ICRES
 Post validation of invoices, ICRES will forward the break-up of Invoice with per head cost along
with the actual usage to the respective Project Manager for approval and confirmation on the
Project / Task code and billability between 11th -15th

 Approval to be received in 48 hours from Project Manager


 Post Approval, bills would be submitted to Finance for processing and payment.

Shift Cab transport assistance

For Shift Cabs

For cab pickups and drops contact transport helpdesk 24 X 7 Location

On Duty Transport Supervisors +91 9011099987 Talwade

Sandesh +91 9850951843 Talwade

Prakash +91 9822776247 Talwade

Khandu Sathe+91 7218009009 Hinjawadi

For complaints / suggestions / Emergency contact:

bhimrao.kamble@capgemini.com +91 9850965950


General guidelines for cab users
What you should do What you should not do

 Follow your shift timing strictly.  Do not smoke in the cab & do not consume
alcohol in the cab.
 Call and Report to the Transport
Supervisor if taking a leave or if the  Do not use the vehicle if you have a day off.
vehicle is not required.
 Do not pressurize the driver to drive fast.
 Ensure you are ready at the pick-up time
 Do not attempt to drive the hired vehicles
/ place.
under any circumstance.
 Ensure you are ready for a drop at the
 Do not swap / change the vehicle without
transport desk after log out time
intimation to the Transport team
 Avoid dealing with the Vendor directly for
 Do not make the vehicle wait, during Pick-up /
your requirements. Please co-ordinate
Drop time
with Transport team as per details
provided  Do not argue with the driver or vendor staff.
Report all issues to the Transport team as per
 Please wear the seat belt if seated in the
details provided
front
 No lady will be seated in the front.
 Lady employees must insist for security
escort between 8:00 pm and 6:00 am.
 Please check ID card of security escort &
driver and then board the Cab.
 Please note the Cab No. in which you are
commuting.
 Be alert & immediately report to
Transport Desk in cases of route
deviation, any non-employee traveling in
the cab, and / or for the driver conduct.
 Staff are entitled to get themselves
dropped at their designated addresses
ONLY & not at alternate address
 Limit your conversation with the driver. In
case of any issues please report it to the
Transport team as per details provided
 Duly complete the Duty Log Sheet that
the driver is carrying with him, clearly
giving out the Emp ID, Emp Name, Place,
Process, Start Time, End Time &
Signature
 Please report any accidents, issues or
concerns to the Transport team as per
details provided
On call cab request:
Request can be sent to below service partners:

Sr No. Service Provider Booking ID Location


1 Car Club reserve@drivecarclub.com Pan India
2 Carzonrent carbooking.ig@capgemini.com Pan India
3 AVIS crs@avis.co.in Pan India
4 Trimurti Travels booking@trimurticars.com Pune
5 Bhairavnath Ent. bhairavnath.cars@capgemini.com Pune
6 Shree Translink bookings@shreetranslinkindia.com Pune

Escalation Matrix
Location 1st Level 2nd Level 3rd Level
Sandeep Kothare Dattatray Bhalekar Bhimrao Kamble
Talwade dattatray.bhalekar@capg bhimrao.kamble@capge
Magarpatt sandeep.kothare@capgemi emini.com mini.com
a ni.com
Ext - 2011815 Ext - 2012477
Ext - 2011600
Mobile - 9850965950 Mobile - 09922995640
Mobile no - 9850585915

Madhav R. Jadhav Nilesh Wagh Bhimrao Kamble


Hinjawadi madhav.jadhav@capgemini nilesh.a.wagh@capgemin bhimrao.kamble@capge
CDC .com i.com mini.com
Ext – 2096301 Ext - 2096302 Ext - 2012477
Mobile - 9923500254 Mobile - 7709016694 Mobile - 09922995640

Business Travel
Egencia is an application used to making travel bookings for all the business units at Capgemini. The
application is used for both domestic as well as international travel.

Easy-to-use application:

– Grade A to D: A familiar booking tool (India Apps Portal > Facilities > Travel > Travel Request
Summary), designed specifically for the business traveler. Once the Travel Request is approved,
ticket booking can be done by visiting the Capgemini-Egencia website.
– Grade E & F: Make your travel reservations by directly visiting Capgemini-Egencia website. ©
2018 Capgemini. All rights reserved. Cover Title 8

Alerts: The flight status alerts are sent to your registered mobile. So, stay updated with the
latest information affecting your business travel, including flight delays and gate changes. Alerts can
also be used to inform a colleague or loved ones of your up-to-date arrival timing.

Safety: Using the in-house travel portal and seeking the assistance of the Capgemini travel agent
enables your travel manager to notify you of any potential issues and/or locate you in case of an
emergency.
Easy hotel bookings: Hotel booking can be made online with egencia tool

Helpdesk: Experienced travel agents will be available 24x7 for your assistance via toll free
telephone numbers and over email.

– Grade A to D: 1800-419-9927 or +91-124-6672318


– Grade E & F: 1800-419-9926 or +91-124-6672319
– Email id: capgemini@egencia.co.in

For you to use:


Read the Profile Updation step-by-step guide and update your profile on the Capgemini-Egencia
website.

Travel and Expense Reimbursement Policy - Please refer to the 2018 Capgemini Group Policy.

Workplace services

Workplace Services Desk

Employees can now register your requests on ICRES Workplace Services Desk through the
following channels:

Email – Write to IN, Workplace Services Desk OR workplaceservicesdesk.in@capgemini.com

 Web Platform – Visit our portal at


https://capgeminiicres.ifmapps.com/Account/SingleSignOn OR India Talent >> About Us >>
Support Fuctions >> ICRES & Procurement >> ICRES >> ICRES Workplace Services Desk
(Right Side Links)
 Mobile app – FM Help (Password: test)
 Phone – Please refer to the following table:

Location From Extn. From Hand phone


Pune 4005 1800-267-4005

You can use the above channels to raise requests related to the following:
 Air Conditioning
 Carpentry
 Electrical
 Plumbing
 Repairs & Maintenance
 Cleaning & Janitorial Services
 Pantry Services
 Pest Management
 Waste Management
 Office Relocations
 Landscaping and Indoor Plants
Food & beverage services

TALWADE CAMPUS
Type of food service
Location Vendor Category
provided
Unit 3 Cafeteria Ground Meal Service Breakfast/ Lunch /
Fusion Spice
Floor Counter Dinner/ Snacks
Unit 3 Cafeteria Ground
Cookies tuck shop QSO Ice cream
Floor
Unit 3 Cafeteria Ground
Tea Point QSO Sandwiches & snacks
Floor
Meal Service
Unit 3 Cafeteria Frist Floor Fusion Spice Meal counters
Counter

Talwade Eat Street Tea point Beverages Tea, snacks & Juice

Talwade Eat Street Fusion Spice QSO Tea & Egg Kiosk

Talwade Eat Street New Poona Bakery QSO Bakery products


Burger, Fries & Rice
Talwade Eat Street Pollitos QSO
bowl.

Talwade Eat Street Connector Beverages Sugar Cane juice

Meal Service
Unit 2 cafeteria City Kitchen Meal counters
Counter
Unit 2 cafeteria Amul QSO Sandwiches & snacks
Unit 2 cafeteria Nirmal Juice Retail MRP Products
Unit 2 cafeteria Cookies Tuck-shop QSO Ice cream
Unit 2 cafeteria Tea Point Beverages Tea & Coffee
MAGARPATTA TOWER 3
Type of food service
Location Vendor Category
provided
Seventh Floor Meal Service Breakfast/ Lunch /
Fusion Spice
Counter Snacks
Hinjawadi

Type of food service


Location Vendor Category
provided

Breakfast/ Lunch /
Meal Service
Bright Caterers Snacks/Sandwiches &
Counter
snacks
Ground Floor
Meal Service
Brahma Caterers Lunch & Juice counter
Counter
Burger, Fries & Rice
Pollitos QSR
Bowl
Aradhya
MRP & Sandwich MRP & Sandwich
Enterprises
Niranjan
Indoori chat Chat
Enterprises

Elite Enterprises MRP & Bakery MRP & Bakery

Breakfast/ Lunch /
New Brahma Meal Service
Snacks/Sandwiches &
Caterers Counter
snacks

First Floor Chinese food / Egg


Sun Rise Meal Service
items /Breakfast/ Lunch
Hospitality Counter
/ Snacks
Meal Service Sandwiches &
Kamla caterers
Counter Tea/coffee
CDC

Location Vendor Category Type of food service provided

Meal Service
Terries Floor Fusion Spice Breakfast/ Lunch / Snacks/Juice
Counter

MAGARPATTA TOWER 8

Location Vendor Category Type of food service provided

Urban Grill Meal Service


4th FL "A" Wing Breakfast/ Lunch / Snacks
Caterers Counter

New Services Hunger Box


 Employees will be able to browse through the menu and order from anywhere in the office
premises through the apps that Hunger Box provides.
 Employees will not have to stand in line at the cash counters as they can plug in the money
online into their Hunger Box accounts or pay online while ordering.
 Employees will be able to provide feedback and rating for the food items they consume and
also rate the entire food experience.
 Employees will be intimated regarding order readiness and pick up intimation, which will reduce
their idle time in cafeteria.
 The overall reduction in idle time spent in cafeteria and an enhanced cafeteria experience will
boost overall employee productivity.
Employee FAQ on HB App

Employee FAQ on HB
App.pdf
This initiative is focused on creating a queue free and hassle free food ordering
experience and also ensures GST compliance with our food vendors. You can now order food from
your cafeteria right from your desk, get notified when your food is ready and pay online conveniently.

Benefits of the 'Capgemini Café' App

Multiple modes of payment

 Real time online feedback


 Online ordering including select offsite vendor
 Tracking your calorie intake

Beat the queue by following the steps:

Attached are a few FAQs for your ready reference.

For any further queries, please write to the ICRES Workplace Services Desk or reach out
to the Capgemini Café helpdesk kiosk at your cafeteria.

Guest / Delegate / Client dining information


1. Client Visit is managed by the Client Visit Executive Team

 Process

i. Details of the visit to be entered into the CVE portal


http://cve.in.capgemini.com/AspxPages/FrmHome.aspx
Note: - Details of the client visit to be provided 3 working days in advance.

2. Internal Meetings / CG Leadership Meetings

1. For arrangement of food / tea / coffee / snacks:

Talwade manoj.gwali@capgemini.com / icres.fetalwade@capgemini.com

Hinjawadi adminhelpdesk.pune@capgemini.com

Magarpatta icres.magarpattatower3@capgemini.com

CDC CDC.facility@capgemini.com

2. Room bookings and arrangements to be done by the same requestor.


3. All expenses related to the visit / meeting will be charged to the respective project codes.

4. Minimum 24 hrs advance notice required for arrangements.

Pantry services
1. Fresh Milk tea / coffee vending machine placed in the following pantries of the facility

Talwade Floor Talwade Floor


Unit 0 Ganga Module Tower 3 First Floor

Unit 1 Ground Floor Tower 3 Second


Floor
Unit 2 Ground Floor Tower 3 Third Floor
(Nilgiri)
Unit 2A First Floor Tower 3 Fourth
Floor

Unit 2A Second Floor Tower 3 Fifth Floor


Unit 2A Third Floor Tower 3 Sixth Floor

Unit 2A Fifth Floor Tower 3 Seventh


Floor

Unit 2 Ground Floor GLC Ground


Annex Floor

Unit 2 First Floor GLC Second


Annex Floor
Magarpatta Ground
Floor

 Operational Timings – 7 AM to 10 PM

 Following machines operate 24/7 at Talwade Campus

Location Floor
Unit 2 A Third Floor
Tower 3 Third Floor
Tower 3 Fifth Floor
Tower 3 Seventh Floor

Pantry services (Hinjawadi, CDC, Tower 8)


Location Floor
1st Floor
Hinjawadi -Jasper Building 2nd Floor
3rd Floor
4th Floor
5th Floor
6th Floor
7th Floor
8th Floor
9th Floor
10th Floor
11th Floor
12th Floor
1st Floor
Hinjawadi-Manas Building
2nd Floor
3rd Floor
Hinjawadi-ERC 2nd Floor
8th Floor
1st Floor
CDC
2nd Floor
TOWER 8 4TH Floor

Meal request on holidays/ weekends:


1. Any request for meal support need to be sent 24 hrs advance notice.

Location Spocs as below:

TALWADE manoj.gwali@capgemini.com/
icres.fetalwade@capgemini.com

Magarpatta Tower 3 icres.magarpattatower3@capgemini.com

Hinjawadi, CDC & Tower 8 adminhelpdesk.pune@capgemini.com

2. Following details to be provided

a. Name

b. Employee ID

c. Project & Task Code

d. No of Pax

3. Service will be delivered at Tower 3 first floor cafeteria.

4. This is self-paid model i.e. associates need to pay for the meal taken.

5. In case the requested meal is not picked up, the cost of the same will be charged back to the
project.

6. Eat Street has only one counter opened.


Stationary Services
Stationery Store Location

Talwade Near Recreational Space ( Backside of Dormitory, Unit 0/1)


Magarpatta Ground Floor – A wing – Mail room.

Hinjawadi Ground Floor – B wing – ICRES-Desk No 78

Magarpatta Tower 8 Fourth Floor – ICRES Desk

CDC Ground Floor – ICRES- Reception security

Stationary request process

 Employees can raise request for stationery from Talent Page >> Useful Links >> ICRES Apps
>> Stationery Portal

 Quantity & Pricing of the items available are pre-determined.

 Any request beyond will require the project managers approval.

 Any item other than provided in the application can be requested with the stationery store via
email to unit1stationery.fssbu@capgemini.com along-with an approval from the project
manager / project code owner.

 All the cost of stationery is charged to the project codes provided by the associate.

ATM LOCATIONS (Talwade & Hinjawadi)

Unit Location Bank

Unit 1 Near Krishna Module IDBI Bank

Unit 2 Basement Citibank & HDFC

Tower 3 Cafeteria – Ground Floor HDFC Bank

Hinjawadi Cafeteria – Ground Floor Kotak Bank

MAILROOM DETAILS
TALWADE MGT T-3 HINJAWADI MGT T-8 CDC

Unit 1 Fourth Floor Ground Floor


Ground Floor A Jasper Ground
Location Krishna Reception Reception
wing Mailroom Floor Mailroom
Module Security Security

Ext No. 2011126 2056296 2099101 2093002 2094031


Dinkar Prashant Vinod
POC Rohan Padale Manjiri Kale
Badule Fargade Waghmare
dinkar.bad pashant.fargad icres.magarpa
CDC.facility@capg manjiri.kale@c
Email ule@capge e@capgemini.c ttatower3@ca
emini.com apgemini.com
mini.com om pgemini.com
08.00 am to 05.00 pm ( Monday To Friday )
Timing

Services

1. Both official & personal courier services are provided.

2. Official courier requires project & task code details to be provided while booking.

3. Personal courier cost needs to be borne by the associates

4. All mail (Bill statements, subscriptions, inland letters, postcards etc.) mails are kept in the
alphabetically arranged pigeon holes in the mail room.

5. Snail mails will not be returned or details of the same will not be communicated to the associates
it will be their responsibility to regularly check for the same

6. Mail room does not collect / store any credit cards, debit cards, check books, PINs ,statements,
Passports .

7. All personal parcels will be handed over directly to the associates by the respective service
agency personnel; CG mailroom personnel will not be responsible for collection & distribution of
the same.

8. Any official courier is communicated to the respective recipient by the courier desk for collection
within 03 days.

9. All snail mails are destroyed after 90 days.

10. Any Capgemini material received through courier has to be declared at security before taking it
inside the campus/facility.

Visiting cards
Employees can raise request for stationery from Talent Page >> Useful Links >> ICRES Apps >>
Stationery Portal

Pest control
Request to be logged with the Workplace Services Desk at 4005 or
workplaceservicesdesk.in@capgemini.com
Conference room services
 VC room booking to be done though LVIS Portal

 Conf/Meeting rooms to be booked through outlook.

For technical issues related to booking, please raise a service desk request through the India Service
Desk.

Reprographic Services (Photocopy Services)

Unit Location Service Type

Talwade Saraswati Self Service

Tower 3 Ground Floor Self Service

Magarpatta Tower III Ground Floor B wing Self Service

Pune - Hinjawadi Jasper Building – Ground Floor Operator

Building SPOCS

Magarpatta Hinjawadi Hinjawadi CDC


Site Talwade Talwade Talwade Talwade
CG
University,
Development Club
Unit 2 2A Tower 3
Building Unit 0 Unit 1 Magarpatta Block & House & CDC
Annex GLC
Cafeteria Customer
Experience
Centre

Bhimrao Julius Himmat Harish Rohan Damodarrao Ganesh Manjiri


Name
Kamble Sangle Rathore Kurup Padale Baliwada More Kale

Jasper
Jasper Ground
Location Unit 3 Unit 3 Unit 3 Unit 3 CDC Ground
Ground Floor Floor
Floor
Ground Ground Ground
Ground Ground B Wing
Floor Floor Floor WS - 086 A Wing
Floor B wing Floor CDC ICRES Area
B wing B wing B wing
Ext 2012477 2014888 2014888 2012699 2054500 2099107 2099109 2094031

SPOCs for escalation for Talwade & T-3 Magarpatta

Service Escalation 1 Escalation 2 Escalation 3 Escalation 4

Cafeteria ICRES punecafeteriacom Harish Kurup Damodarrao Baliwada


Workplace mittee.fsgbu@capg Harish- damodar.rao@capgemini.
Services Desk emini.com kumar.kurup@capgem com
workplaceservice
ini.com Ext.: 2099107
sdesk.in@capge
mini.com Ext.2012699 Cell:
Cell: +91 9850951915 +91 9881239591
Ext: 4005

Housekeep ICRES Ajay Mhera Harish Kurup Damodarrao Baliwada


ing / Soft- Workplace
ajay.mehra@capge Harish- damodar.rao@capgemini.
services / Services Desk
mini.com kumar.kurup@capgem com
Stationery workplaceservice
Extn: 2012881 ini.com Ext.: 2099107
/ Pest sdesk.in@capge
mini.com Cell: Ext.2012699 Cell:
Control /
Pantry +91 7498537263 Cell.9850951915 +91 9881239591
Ext: 4005

Engineerin ICRES Eknath Ambulkar Sachin Pawar Damodarrao Baliwada


g& Workplace afm.talwade@capg Sachin.pawar@capge damodar.rao@capgemini.
Maintenan Services Desk emini.com mini.com com
ce workplaceservice
Cell. +91 Extn: 2014631 Ext.: 2099107
sdesk.in@capge
9021405181
mini.com Cell: +91 7768009610 Cell:
+91 9881239591
Ext: 4005

Security Security Julius Sangle Himmat Rathore Damodarrao Baliwada


Command julius.sangle@capg himmat.rathore@capg damodar.rao@capgemini.
Centre emini.com emini.com com
IN, ICRES Extn: 2014888 Extn: 2014888 Ext.: 2099107
SECURITY
Cell:+91 +91 9158998853 Cell:
COMMAND
8600389898 +91 9881239591
CENTER PUNE
Ext: 2012312 /
2015029/ 4001

Internal ICRES Ajay Mhera Harish Kurup Damodarrao Baliwada


Meetings / Workplace
ajay.mehra@capge Harish- damodar.rao@capgemini.
Guest Services Desk
mini.com kumar.kurup@capgem com
Relations workplaceservice
Extn: 2012881 ini.com Ext.: 2099107
sdesk.in@capge
mini.com Cell: Ext.2012699 Cell:
+91 7498537263 Cell.9850951915 +91 9881239591
Ext: 4005
SPOCs for escalation for Hinjawadi, CDC & T-8 Magarpatta

Service Escalation 1 Escalation 2 Escalation 3 Escalation 4

Cafeteria ICRES Workplace Hinjawadi Damodarrao


/Housekeeping Services Desk Baliwada
Dnyaneshwar Ahire
/ Soft-services / workplaceservice
Dnyaneshwar.ahire damodar.rao@cap
Stationery / sdesk.in@capgem
@capgemini.com gemini.com
Pest Control / ini.com
Extn: 2099104 Ext.: 2099107
Pantry / Ext: 4005
Cell: Cell:
+91 9970209194 +91 9881239591
CDC
Manjiri Kale
manjiri.kale
@capgemini.com
Extn: 2094031
Cell:
+91 9850651097

Engineering & ICRES Workplace Sachin Pawar


Services Desk Ganesh More Damodarrao
Maintenance Sachin.pawar@cap Baliwada
workplaceservice Ganesh.more@capg
gemini.com
sdesk.in@capgem emini.com damodar.rao@ca
ini.com Extn: 2099105 pgemini.com
Extn: 2099109
Ext: 4005 Cell: +91 Extn: 2099107
Cell:+91 7768009610 Cell:
9764997502 +91 9881239591

Security Julius Sangle Himmat Rathore Damodarrao


julius.sangle@cap himmat.rathore@ca Baliwada
gemini.com pgemini.com damodar.rao@cap
Extn: 2014888 Extn: 2014888 gemini.com
+91 8600389898 +91 9158998853 Ext.: 2099107
Cell:
+91 9881239591

Billing/Internal Mayura Kolatkar Damodarrao


Meetings mayura.kolatkar Baliwada
@capgemini.com damodar.rao@capg
emini.com
Extn: 2099121
Ext.: 2099107
Cell:+91
Cell:
9764459977
+91 9881239591
Seat allocation and movement

Process of seat allocation


 Seat request by PM / PMO on space management portal for single / bulk seats (all seat requests
are required to be raised on ATON selecting name of employee & project codes)
 Approval by BU SPOC / Financial Controller

 Seat allocation / Blocking by Space Management Team


Space management portal
ATON –Automation Tool for Online Space Management
ATON is the automated space management tool that is used to request for seats.

The system provides a complete mapping and allocation of seats across our facilities along with
relevant floor plans and reports. There are in-built features like on screen navigation, that will help
you navigate through Capgemini Offices globally, providing information about facilities, available
seats etc. It enables you to trigger processes like Seat Assignment, Employee Seat Tagging, Seat
Release/ Reclaim, One Step Floor Map view, Forecast Submission, Project Movement etc.

ATON Detailed Features

ATON can be accessed through https://aton.capgemini.com

SPOCs for escalation

Escalation
Role Name Email ID Extn. Cell No.
Level

Space Management and


vijay.khaire@capge +91
Automation Lead Vijay Khaire 2011135
mini.com 9850059910
Talwade & Magarpatta
First Level
Space Management and Tushar
tushar.sonar@capg +91
Automation Lead Sonar 2096307
emini.com 9028107717
Hinjawadi & CDC

Koteswara Kotesawara.kolakal 4415049 +91


Space Management and
Second Rao eti- 8754421413
Automation COE
Level rao@capgemini.co
Deputy Head
m
Space Management and Priya priya.aggarwal@ca 2273782 +91
Third
Automation Deputy Aggarwal pgemini.com 9820449844
Level
Head

Vijay vijay.chandramoha 2013427 +91


Fourth Space Management &
Chandramo n@capgemini.com 9850976021
Level Automation COE Head
han

Employee wellness services


Schedule, availability and locations
Talwade
Unit 2 A, Talwade, Medical Center
medical-center.talwade@capgemini.com

Extn : 2014024

Doctor Availability : Mon to Fri (08.30 to 11.00 )


Ambulance Van 24/7
Hinjawadi
Located in Jasper near Reception (Extn 2094015)

 Doctors - 3 hrs. /5 days per week: 10:00 hrs. to 13:00 hrs.


 Paramedic - 8 hrs. /5 days per week: 13:00 hrs. to 21:00 hrs.
 Quarterly Health Camp Activities

Ambulance Van 24/7


CDC
Second Floor Dormitory, Extn 2094236

Doctors - 3 hrs. /3 days ( 10.00 hrs to 13.00hrs )


Tower 8
Fourth Floor, Extn 2093299

Doctor Availability – Mon / Tue / Thursday ( 10.00 hrs to 13.00hrs )

DORMITARY LOCATION
TALWADE Unit 1
Near recreational Space
Next to IDBI ATM
HINJAWADI Jasper Third Floor ( Gents ) Second Floor ( Ladies )
CDC SECOND FLOOR
TOWER 8 FORTH FLOOR

First aid information


 Available with all the respective reception security
 Apollo Pharmacy Medical available at Hinjawadi – 8 AM to 10 PM

Nearest hospitals
 Talwade - Aditya Birla Memorial Hospital

 Magarpatta - Noble Hospital

 CDC – Lokmanya Hospital

 Hinjawadi - Aditya Birla Memorial Hospital

SPOCs for escalation (Talwade, & Tower 3 Magarpatta)

Escalation
Role Name Email ID Extn. Cell No.
Level

sachin.f.pawar@cap
First Level SPOC Sachin Pawar 2099105 +91 7768009610
gemini.com

Harish- 2012699 +91 9850951915


Second Health and Safety
Harish Kurup kumar.kurup@capg
Level Lead
emini.com

Third Damodarrao damodar.rao@capg 2099107 +91 9881239591


ICRES Incharge
Level Baliwada emini.com

Fourth Health and Safety Mrittika Roy mrittika.roy@capge 3332225 +91 9674227502
Level COE Head mini.com

SPOCs for escalation (Hinjawadi, CDC & Tower 8)

Escalation
Role Name Email ID Extn. Cell No.
Level

ganesh.more@capgemini. 2099109 +91


First Level SPOC Ganesh More
com 9422000597

Second Health and sachin.f.pawar@capgemin +91


Sachin Pawar 2099105
Level Safety Lead i.com 7768009610

Third ICRES damodar.rao@capgemini. 2099107 +91


Damodar Rao
Level Incharge com 9881239591

Health and Mrittika Roy mrittika.roy@capgemini.c 3332225 +91


Fourth
Safety COE om 9674227502
Level
Head

Physical safety & security services


 Issuance of access card and security

 Process of getting the access card and SLAs

IDCard Management

 On receipt of IDCard Issue form / notification from the HR, IDCard Cell will process the request &
send confirmation to employee to collect the IDCard
 General Access will be provided as default
 Access to High security zones is provided on separate approval from Account owner / PMO.

 Incase of Loss or Damaged IDCard – Employee should fill in the form for Duplicate card issue
and submit at IDCard Cell for Issue of Duplicate ID Card. There is a penalty of Rs 500 in case of
Loss of IDCard.
 In case of Loss or Damaged ID Card – Employee should fill in the form for Duplicate card issue
with the Iconnect ticket and submit at Access Card department for Issue of Duplicate ID Card.
There is a penalty of Rs 250 in case of Loss of IDCard. (For Hinjawadi, CDC & Tower 8)

Material Management

 All Capgemini / Contractor material are regulated using Gate pass process, and need to be
authenticated by Project Manager. List of Authorized Signatory revised every six months.

Do’s and don’ts related to security


Do’s

 All Employees to swipe their access card on Entry & Exit

 Visitors will be escorted at All times

 Get Familiar with All Emergency Exit on Floors of Work and Building Safe Assembly point

 Wear Helmets / Seat Belts while driving inside Campus


Don’t

 Carry materials like laptop, pen drive, CDs, floppy, etc inside Campus / Restricted areas

 Carry Camera inside the campus

 Tailgate [Please swipe your access cards prior to Entry & Exit]

 Take Photograph using Camera / Camera phone or any Other Gadget inside Restricted / General
area
Secure area / ODC awareness
Restricted area / Client ODC
 Data Center | Network Room | Communication Rooms | Client ODC are Earmarked as High
Security Zones

 Data Center | Network Room are installed with dual authentication access control system

 Access to these areas are only on approval of the Owner and is reviewed on monthly basis

 Any access violation in these area are monitored and investigation is carried for breach of
security

 As per process people needing access to these areas have to send a request mail through their
PMO / Delivery Manager to the security command center for activation of access. The same is
also confirmed on return email to employees.

Fire safety and evacuation procedures


Fire Wardens and ERT team
 Each account / floor / module to Nominate min two ERT members to the Security Command
Center
 Emergency Response Team is Trained in Basic Fire Fighting / First Aid Training twice a year
 Associates can go through this training link to have a better know how of What to do in case of
an emergency e-learning module – Basis Fire Fighting
 (https://capgemini.sumtotalsystems.com/sumtotal/app/management/LMS_ActDetails.aspx?U
serMode=0&ActivityId=91305)
 Associates can also self-nominate for ERT by writing to the Security command center

Safety signage and safe assemble area (Mock-up drills)


 ERT KIT is available on each floor/ODC area during emergency, ERT MEMBER Danglers are
hanged on the ERT member’s desk. A list of ERT members is also displayed on each floor.

 All Fire Doors are Marked in Red


 Each module Floor layout is displayed showing emergency exit / safe assembly point

 Safe assembly points are marked in each building

 Evacuation Drills are conducted twice a year

Physical safety
Do’s and don’ts
Contacts in case of emergency
 In case of an emergency, contact 4001 internally from Capgemini, or 1800 267 4001 from
anywhere external

Off hours Security provisions


Off hours Security Provisions – Security Command Center is Operational on 24 x 7 basis
and will attend to any requirement. The emergencies are also attended on 4001 (Internally)
Externally 1800 267 4001

SPOCs for escalation (All Locations)

Escalatio Name
Role Email ID Extn. Cell No.
n Level

Security
First On Duty Securitycommandcenterpune 209
Command 1800-267-4001
Level Officer .fsgbu@capgemini.com 4001
Center

Second Security Lead Julius Julius.sangle@capgemini.co 2014888 +91 8600389898


Level Sangle m

Third Regional
Himmat himmat.rathore@capgemini.c
Level Head - 2014888 +91 8879585476
Rathore om
Security

Fourth ICRES - Damodar damodar.rao@capgemini.co 2099107 +91 9881239591


Level Incharge Rao m

Physical
Chandra chandra-
Fifth Safety and
Mohan mohan.avalluru@capgemini.c 4026031 +91 9848912586
Level Security COE
Avalluru om
Head
FAQs

Transport services
Q. How do I apply for the bus pass?

Ans: To avail bus transport facility at Talwade office, employees should register themselves on
https://bustransport.in.capgemini.com/

• The tool can also be accessed through India Talent >> Useful Links >> ICRES Apps >> Bus
Pass Application

• For Hinjawadi log in to http://metrozip.in/home/

• For Magarpatta log in to www.cityzip.com

Q. What will happen after I apply for the application?

Ans: Associate will receive a mail informing the status, chargeable amount for that slot of travel.

Q. How will I get to know when to collect my bus pass?

Ans: You will be notified through email about the readiness of bus pass & to collect the same within
two working days.

Q. What in case if I had applied & need to travel on the same day?

Ans: You can use the print out of the mail notification received by you in above point no 2. for the
next two working days.

Q. How do I cancel the bus pass?

Ans: Associate needs to deposit their bus pass at travel desk & make a entries in cancel register.

Q. Do I need to submit the bus pass?

Ans: Yes, it is mandatory to submit the bus pass after associate has applied for cancellation. If the
associate fails to submit the bus pass it will considered that the associate is still availing the facility &
deductions will be carried out till the date pass is submitted.

Q. How will I come to know that cancel application is effected after submission of bus pass?

Ans: There will be mail confirmation sent to you after the travel desk administrator has received
your bus pass.

Q. What is the escalation matrix in case of any queries?

Ans: For Talwade & MGT Tower 3 refer Pg. 24

For Hinjawadi, MGT Tower 8 & CDC refer Pg. no. 32

Q. How do I know the difference for the grid I am traveling?

Ans: For ease of identification bus passes will be changed to three different color coding.
Q. How do I update any details?

Ans: For any update in records after the creation of bus pass associate needs to cancel the previous
application (cancellation process as described in point No. 5) & apply afresh for the bus pass.

Q. What will happen if after updating my records my grid changes?

Ans: Associate will be notified of the changes & the applicable amount will be deducted from the
associate’s payroll effective that date.

Q. Do I need to pay if my salary is below 15K?

Ans: Yes.

Q. What is the basis of distance measurement?

Ans: Distance is measured as per the existing bus routes & is originating from Talwade campus.

Q. What if I need to travel for a day?

Ans: We don’t provide any short service request.

Q. What if somebody is caught without bus pass?

Ans: If during bus pass checking, any associate is found traveling without valid bus pass and if
he/she has not followed procedure as described above, associate will penalized with penalty amount
of Rs.3000 & Rs.2000/- per instance & based on grid. If associate wants to avail the service then they
need to apply it online through bus application. Repeated offence would be considered as activity
against organization & would be reprimanded as per the company policies.

Q. What if the associate’s needs to travel for attending training session at the campus?

Ans: Associates need to use cab facility or bus facility by informing to transport desk.

Q. What in case if the bus pass is lost?

Ans: Associate has to first send an email to travel desk to de-activate the same & then reapply
afresh for a new bus pass.
FAQs

Workplace services

Q. Whom should I call in case there is an issue with housekeeping?

Ans: Call on the ICRES Workplace Services Desk on 4005 & provide details of the issue/request that
needs to be serviced.

Q. My team is working during the night shift I need AC to be provided?

Ans: In order to optimize the operations AC are switched off during night & weekends; however
pedestal fans are provided to the night shift team on request. Please send your request on
workplaceservicesdesk.in@capgemini.com at least 24 hrs in advance.
Q. I have a meeting need to book a conference room.

Ans: Rooms can be booked via outlook.

Q. I need to book a VC room.

Ans: VC rooms can be booked using https://lvis.capgemini.com.

Q. I have a guest on my desk how do I order for tea/coffee.

Ans: Tea/coffee is not served on desk.

Q. I do not have dustbins placed under my desk.

Ans: To implement EHS policies in Office premise, dustbins are removed from work stations.

Q. I want extension board for using my laptop.

Ans: Request you to log a request with Workplace Services Desk on 4005 or send an email to
workplaceservicesdesk.in@capgemini.com
Q. How do I raise the housing advance deposit request?

Ans: Download housing advance form from http://km20.capgemini.com/book/530940 - Housing


Advance Form & submit the filled form with Mr Sushil Jore along with a draft lease agreement copy.

Q. Where can I collect the stationery?

Ans:

Stationery Store Location

Talwade Near Recreational Space ( Backside of Dormitory, Unit 0/1)

Magarpatta Ground Floor – A wing – Mail room.

Hinjawadi Ground Floor – B wing – ICRES-Desk No 78


Magarpatta Tower 8 Fourth Floor – ICRES Desk

CDC Ground Floor – ICRES- Reception security

Q. How can I request for business cards?

Ans: Raise a request at (https://iconnect.fs.capgemini.com/) -> Main Menu-> Facilities -> Business
Card.

Q. Do we have any corporate contracted estate agents?

Ans: No.

Q. Where do I collect my couriers & mails?

TALWADE MGT T-3 HINJAWADI MGT T-8 CDC

Unit 1 Fourth Floor Ground Floor


Ground Floor A Jasper Ground
Location Krishna Reception Reception
wing Mailroom Floor Mailroom
Module Security Security

Ext No. 2011126 2054500 2099101 2093002 2094031


Dinkar Prashant Vinod
POC Rohan Padale Manjiri Kale
Badule Fargade Waghmare
dinkar.badu pashant.fargad icres.magarp manjiri.kale
CDC.facility@c
Email le@capgemi e@capgemini.c attatower3@c @capgemini.
apgemini.com
ni.com om apgemini.com com
08.00 am to 05.00 pm ( Monday To Friday )
Timing

Q. Do we have a company registered movers & packers?

Ans: Associated cargo movers & packers are the contracted vendor for logistic movement.

Service can be availed by sending email to acmppune@associatedpackers.com from the official


email id.
FAQs

Seat allocation and movement


How is seat allocation done to Employees?

Ans: Seat allocation is done through ATON - Space Management Portal.

Q. Who can raise a request for seat and where to raise the request?

Ans: Project Manager / PMO / BU SPOC / RMG can raise seat request on ATON – Space

Management Portal

Q. What is the link to access Space Management Portal?

Ans: Link to Space Management Portal is https://aton.capgemini.com

Q. How is the movement of seats from one location to other location made?

Ans: All requests for movement to be requested on ATON - Space Management Portal.

FAQs

Employee wellness services


Q. Where is the wellness room?

Ans: Page no. 55.

Q. What all facilities are available in the wellness room?

Ans: Following facilities available in the wellness room

i. Doctor – 9:30 AM to 5:30 PM

ii. Over the counter medicines as prescribed by the on duty doctor.

iii. Examination table

Q. Does the wellness room have any appointment process?

Ans: Any emergency is given a top priority & associates are seen on first come first serve basis.

Q. Do we have any bed for patients inside the wellness room?

Ans: No. Any patient requiring a prolonged admission is referred to Aditya Birla hospital or in case
they need rest then the person is asked to take rest in the dormitory post the initial examination by
the on duty doctor.

Q. What all support is provided by the on duty doctor?

Ans: Support for any medical emergency which occurs within the CG premises.
Facilitating & informing the hospital of any patients who are shifted to the hospital.

First aid for any injuries.

First level treatment for any major medical condition occurred during work hours inside the
office premises.

Q. If a patient cannot walk the doctor provide first level support at the desk?

Ans: Yes.

FAQs

Physical safety & security services


What is the Procedure to get Employee ID Card?

Ans: Fill the ID Card Form authorized by HR Dept / Notification. ID Card Cell will process the request
and send email confirmation to collect ID Card.

Q. How to get Access card activated?

Ans: With Issue of ID Card, General access to Area is automatically activated.

Q. How to get access in other locations?

Ans: Other location card will be activated on request to Security command center for a specific
period; alternatively if the access card cannot be activated Employee can submit their access card and
get interim access card for the duration of stay directly from Security gate or reception.

Q. How to get access for Client ODC?

Ans: Contact your PMO or Delivery Manager, as per process a email confirmation has to be send to
security command center for activation of access. The same is confirmed on return email to employees.

Q. What is the process to get ID card clearance during Exit / STT / LTT?

Ans: Submit ID card at ID card cell to get the clearance,

Q. Process to allow business visitor?

Ans: Create an Appointment in Visitor Management System, Security at Gate / Reception will create
visitor pass as per appointment and issue.

Q. What If Employee found some Items?

Ans: Employee should deposit the item to Security Gate / Reception. Security will hand over the
items to individual with proper claims after maintaining records in lost & found registers.

Q. What should employee do in case they get stuck inside lift or Lift stopped working in between?

Ans: Employee should not panic stay calm, they should press emergency button in each lift to alert
security. Note: All lifts are equipped with ERD (Emergency Response Device) which brings lift to
nearest floor and prevent from falling.
Q. What is the process to allow family members in campus during off days?

Ans: Fill the Visitor Intimation Form signed by Physical security Head. Entry to work modules will
not be allowed.

Q. Process to do photography inside campus?

Ans: Photography is not allowed inside the company premises. For any business requirement
Photography is permitted on approval from Project Manager / BU Head.

Q. Incase employee notice any suspicious items?

Ans: Employee should not touch the items and immediately inform Security Command Center by
dialing 4001.

Q. Are employee allowed to carry personal courier inside

Ans: Yes only after getting them checked by security, but no IT related item is allowed inside Client
ODC.
About Capgemini

A global leader in consulting, technology services and digital


transformation, Capgemini is at the forefront of innovation to
address the entire breadth of clients’ opportunities in the evolving
world of cloud, digital and platforms. Building on its strong 50-year
heritage and deep industry-specific expertise, Capgemini enables
organizations to realize their business ambitions through an array
of services from strategy to operations. Capgemini is driven by the
conviction that the business value of technology comes from and
through people. It is a multicultural company of 200,000 team
members in over 40 countries. The Group reported 2016 global
revenues of EUR 12.5 billion.

Learn more about us at www.capgemini.com

This document contains information that may be privileged or


confidential and is the property of the Capgemini Group.
Copyright © 2018 Capgemini. All rights reserved.