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  • Anom's CV

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    hilal
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    This document contains the career progression and qualifications of Anom Ardana. It summarizes their work experience over 15 years in hotel reception and front office management roles in Indonesia, including at Balira Hotel, Holland America Line, Kuta Lagoon Resort, and Swiss Belhotel Bay View. Their skills include excellent interpersonal skills, multi-tasking, working to time frames, coordinating between departments, and commitment to customer service. They are proficient in Microsoft Office, hotel operating systems, and have a diploma in room division from Sekolah Tinggi Pariwisata in Bali, Indonesia.

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    This document contains the career progression and qualifications of Anom Ardana. It summarizes their work experience over 15 years in hotel reception and front office management roles in Indonesia, including at Balira Hotel, Holland America Line, Kuta Lagoon Resort, and Swiss Belhotel Bay View. Their skills include excellent interpersonal skills, multi-tasking, working to time frames, coordinating between departments, and commitment to customer service. They are proficient in Microsoft Office, hotel operating systems, and have a diploma in room division from Sekolah Tinggi Pariwisata in Bali, Indonesia.

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    © All Rights Reserved
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    31 просмотров2 страницы

    Anom's CV

    Загружено:

    hilal
    This document contains the career progression and qualifications of Anom Ardana. It summarizes their work experience over 15 years in hotel reception and front office management roles in Indonesia, including at Balira Hotel, Holland America Line, Kuta Lagoon Resort, and Swiss Belhotel Bay View. Their skills include excellent interpersonal skills, multi-tasking, working to time frames, coordinating between departments, and commitment to customer service. They are proficient in Microsoft Office, hotel operating systems, and have a diploma in room division from Sekolah Tinggi Pariwisata in Bali, Indonesia.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате DOCX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 2

    I Made Anom Ardana

    Mobile number: Indonesia +6282123221111

    E- Mail : aanoc16@gmail.com

    Career Progression

     Working for Balira Hotel as Receptionist on 2000 for six month.


     Smooth Check in, out’s, procedures.
     Handling guest complains and needs.
     Customer focuses and standers.
     Cashier closures handling.

     Working as Greeting Service for Holland America Line from 2001 until 2005
     Welcoming the guest on board.
     Directing the guest to the room.
     Welcoming the guest on each party and event on board.
     Identify guest
     Keeping the guest happy.

     Working for Kuta Lagoon Resort as Receptionist from 2005 until 2006.
     Smooth Check in, out’s, procedures.
     Handling guest complains and needs.
     Customer focuses and standers.
     Cashier closures handling.

     Working for Swiss Belhotel Bay View as Front Office Manager from 16 Aug 2006 until
    31 Oct 2014.
     Managing and training the concierge, night auditor and team of receptionist.
     Ensuring the front desk provides a professional and friendly service for customers.
     Dealing with customers, including handling complaints.
     Troubleshooting emergencies.
     Liaising with other departments.

     Working for The Bali Bay View as Front Office Manager, from 01 Nov 2014 until 30
    Nov 2015.
    SKILLS
     I Have excellent inter personal skills.
     I am able multi task effectively. I am enthusiastic about my work.
     I am able to work in an environment of time frames as well as coordinating between different
    departments to achieve targets.
     I am trustworthy, ethical, discrete and committed to superior customer service.

    Operating systems
     Operating system windows 2000 (Win. XP 1998, 2003, 2007 and Vista).
     Microsoft (power point/word/excel) Internet explorer, outlook e-mailing system
     PMS Fidelio& VHP

    PERSONAL PROFILE
     Language Known : Indonesian, English.
     Date of birth : 16 January 1979
     Religion : Hindu
     Status : Married
     E-mail : aanoc16@gmail.com
     Hobbies : Travelling, Music.

    ACADEMIC PROFILE
     Diploma 3 (Room Division) Sekolah Tinggi Pariwisata, Bali – Indonesia.

    STRENGTH
     Dedicated and committed to the core.
     Works against all odds to achieve targets set and ensure that it is done with excellent.
     Has the ability to adapt to new changes and has the capability to excel.
     Ability work in a team

    Thank you for your time spending it for reading my CV and hope to hear from you soon

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