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Questions
1. What changes in employment relationships are likely to occur as the population ages?
2. Do you think increasing age diversity will create new challenges for managers? What types of challenges do you
expect will be most profound ?
3. How can organizations cope with differences related to age discrimination in the workplace?
4. What types of policies might lead to charges of age discrimination, and how can they be changed to
eliminate these problems?
It’s interesting to note that these individuals, all of whom are successful in various ways, have such different levels
of positive facial expressions. It also raises the question: is a smile from Larry Ellison worth more than a smile from
Bill Gates?
Questions
1. Most research suggests we are not very good at detecting fake emotions, and we think we’re much better at it
than we are. Do you believe training would improve your ability to detect emotional displays in others?
2. Do you think the information in this case could help you tell whether someone’s smile is genuine?
3. Is your own impression of the facial expressions of the eight business leaders consistent with what the
researcher found? If not, why do you think your views might be at odds with his?
4. One research study found people’s ratings of the positive affect displayed in CEO’s faces had very little
correlation to their company’s profits. Does that suggest to you that Hill’s analysis is immaterial?
5. Assuming you could become better at detecting the real emotions in facial expressions, do you think it would
help your career? Why or why not?
Questions
1. How does workplace bullying violate the rules of organizational justice?
2. What aspects of motivation might workplace bullying reduce? For example, are there likely to be effects on an
employee’s self-efficacy? If so, what might those effects be? Do you think bullying would motivate you to
retaliate?
3. If you were a victim of workplace bullying, what steps would you take to try to reduce its occurrence? What
strategies would be most effective? Least effective? What would you do if one of your colleagues were a victim?
4. What factors do you believe contribute to workplace bullying? Are bullies a product of the situation, or
do they have flawed personalities? What situations and what personality factors might contribute to the
presence of bullies?
Questions
1. If you calculate the person-hours devoted to IBM’steam projects, they amount to more than
180,000 hours of management time each year.Do you think this is a wise investment of IBM’s
human resources? Why or why not?
2. Why do you think IBM’s culture changed from formal,stable, and individualistic to informal, impermanent,and
team-oriented?
3. Would you like to work on one of IBM’s multicultural,multinational project teams? Why or why not?
4. Multicultural project teams often face problems withcommunication, expectations, and values. How do
you think some of these challenges can be overcome?