10 – 12 March 2020

Istanbul, Turkey

PROGRAM
E-Commerce
 Wednesday PM
11 March 2020
Track Owner: Andre Majeres (majeresa@iata.org)

E-Commerce & Logistics

14:00 –14:10 Chairman’s Opening Remarks
Welcome address
Steven Verhasselt – VP Commercial – Liege Airport
14:10 – 14:35 Market and Forecasts
This session will provide a year on year economical update of online sales, its impact
on air cargo and forecasts for 2019.
Serge Hanssens – Partner - PwC
14:35 – 15:00 The e-Shopper centric business
The e-Commerce business is driven by consumers and failing to understand them is
failing to deliver. It is therefore important to adapt to their wishes and even more to
anticipate to be ahead of the curve.
Jorgen van Mook - Head of Network Management & Innovation - IPC
15:00 – 15:30 What you need to know to start e-Commerce Operations
How does an e-Tailer choose his logistics strategy? What will be his business model
and how will he choose partners?
Charles Brewer – CEO and Founder – Click & Connect
Graham Perkins – VP Sales & Marketing – Atlas Air
15:30 – 16:15 Networking Break – WCS Exhibition Hall

16:15 – 16:35 Airlines opportunities

Airlines are driving their own individual initiatives to capture e-Tailers.
In this session you will hear how an Airline initiative ended as a stand-alone partner to
capitalize on e-Commerce.
Timo Schamber – Managing Director - Heyworld
16:35 – 16:55 Automation and e-Commerce
As speed is Air Cargo’s number one advantage, and as e-Commerce delivers tsunamis
of parcels at Cargo Facilities, automation and robotics seem to be essential for this
business
Dr. Suraj Nair – Head of Cognitive Systems and Robotics- Tumcreate
16:55 – 17:25 Liege Airport’s success story
Liege Airport has become the largest European entry point for e-Commerce.
How has this airport transformed to get the confidence of e-Commerce players?
Steven Verhasselt – VP Commercial – Liege Airport
Derek Sun – xxxxxxxx – Cainiao
David Bu – xxxxxxxx - Cainiao
17:25 – 17:30 Chairman’s Closing Remarks
Recap and closing of the e-Commerce Track
Steven Verhasselt – VP Commercial – Liege Airport
19:00 – 22:00 WCS Gala Dinner – location to be confirmed