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____________________
A Thesis
Presented to
The Faculty of the College of Business and Accountancy
University of Caloocan City
Camarin, Caloocan City
____________________
In Partial Fulfillment
of the Requirements for the Degree
Bachelor of Science in Business Administration
Major in Management
____________________
By
2008
ii
ACKNOWLEDGMENT
We would like to thank our parents for without their support and
guidance, we will not be able to finish and fulfilled our dreams. Their effort,
their love and patience to pushed us to where we are today. Now it’s time
for us to let them know that their dreams and aspiration will not be wasted.
need in facing the tough future that await us. Their perseverance to share
to us their own experienced that will give us a foot step ahead in achieving
the place that we can call our 2nd home. The place that helped us build
there foundation that will carry us to stand tall and stand on our own feet.
We will carry the burden on our shoulder to show them that this school we
call “home” is the right place to build and prepare your bright future.
And to all the authors who have been part of our study without them
To all our classmates and friends, thanks for the memories that will
DEDICATION
understanding, support and most of all their love, the completion of this
Balangue who guided us to complete this study and to all the authors who
valuable work.
iv
ABSTRACT
Year : 2008
v
TABLE OF CONTENTS
Page
TITLE PAGE . . . . . . . . . . . . . . . . . i
ACKNOWLEDGMENTS . . . . . . . . . . . . . iv
DEDICATION . . . . . . . . . . . . . . . . . vi
ABSTRACT . . . . . . . . . . . . . . . . . . vii
TABLE OF CONTENTS . . . . . . . . . . . . . . xvi
LIST OF TABLES . . . . . . . . . . . . . . . . xix
Chapter
Chapter Page
Related Literature . . . . . . . . . . . . . . . . . . . . . . 29
Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Related Studies . . . . . . . . . . . . . . . . . . . . . . . 47
Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Local . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . 55
Synthesis of the Reviewed Studies . . . . . . . . 65
Chapter Page
LIST OF TABLES
Table Page
By
200
CHAPTER 1
Introduction
As Selye, in Greenberg,(2000) defined, “stress is the nonspecific
response of the body to any demand made upon it.“ Schwartz (1980)
added that anything pleasant or unpleasant that interferes with the body’s
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stress to an individual.
are not exempted from stress, especially that everyday they encounter or
interact with different types of people that require social awareness. With
duties and responsibilities and at the same time create a good rapport
themselves to all the weights of life to stay calm and compost and to
understand and help other people in any way they can help them. This
With the foregoing impress of the writer, this study hopes to further
Theoretical Framework
essential to the formation of the study and to extent its basic purpose of
AUTHOR, YEAR) found out and distinguishes the two effects of stress.
The first one, termed distress is a negative result of stress it could be due
to the reason that the level of stress is too high or too low, both will create
positive result to a person, this is just enough stress that will push or
workplace, or in any other places at any given situation and time. Stressors
will not affect us but not until we had recognized and consider them to be
one.
managing of their own, and other’s emotions, their level of stress will be
lessen.
xii
individuals not only for himself but also to others, to improve the whole
deal with the negative emotions that arise from experience of occupational
person down but a push to improve your ability through proper use of
emotional intelligence.
RESEARCH PARADIGM
at SM Fairview.
following?
following:
STATEMENT OF HYPOTHESIS
of SM Fairview.
program of action about their employees who are experiencing job related
stress, we can expect this to boost the morale and efficiency of those
workers. They will improve their work both qualitatively and quantitatively.
this kind of employee program warranting them with the same improved
might be ease in the tax collection system of the government. This will
surely lead the country to better economic growth and development in the
coming years.
sampling.
DEFINITION OF TERMS
xviii
lack of promotion.
one’s feelings, empathy for the feelings of others, and the “regulation of
Intelligence scale which refers to the ability to manage both positive and
Emotional Intelligence scale which refers to the ability to identify one’s own
feelings and states and the ability to express those inner feelings to others.
solving.
xix
feelings.
safe.
customers.
perceived state and desired state, provided that the presence of this