PRINCIPLES OF MANUFACTURING AND SERVICE SYSTEMS

(11659; BUAD 3020-003, Spring 2018)

Instructor: Dr. Paul Hong (Ph.D. CMA)

GA: Issa Wehby (MS, ABD)
Class Room: Savage Associates Bus Com 1200B
Class Hour: TR 2:30-3:50 P.M.
Office: ST South 4042
Office Hour: 11:00 A.M.-1:00 P.M.(T,R) and 4:00-5:00 P.M. (T) or by appointment
Phone: 419-530-2054
Email: Paul.Hong@Utoledo.Edu
McGraw-Hill Access: http://connect.mheducation.com/class/p-hong-buad-3020003-spring-2018

E-mail: Paul.Hong@Utoledo.Edu Email is the best way to get in touch with me I will try to respond to
emails within 1-2 business days. Please put BUAD-3020 on the subject line. In case you forget to put
BUAD-3020 in the subject the email will not reach the correct folder and my response will be delayed.

INSTRUCTOR

Paul C. Hong (Ph.D. in Manufacturing Management and Engineering, University of Toledo,

MBA and MA in Economics, Bowling Green State University, BA in Economics, Yonsei
University, Korea) is a professor of Operations Management at the University of Toledo.

His primary teaching areas are in operations, innovation strategy and global supply chain management. Dr. Hong is
the recipient of numerous teaching and research awards including UT Innovation in Teaching Award (2016),
Certificate of Outstanding Teaching and Service Excellence from PSG Institute of Management, William Fulbright
Scholarship award to India, 2015 University of Toledo Outstanding Research and Scholarship Award, Harold E
Fearon 2015 Best Paper Finalist(2015), 2011 Emerald Literati Network Awards for Excellence and Journal of
Operations Management Best Paper Finalist Award (2006), He has published more than 250 articles including Journal
of Operations Management, Journal of Supply Chain Management, International Journal of Production Research,
International Journal of Production Economics, Journal of Business Research and Journal of Engineering and
Technology Management. He is international network coordinating chair of the annual Global Supply Chain
Management Symposium and Workshop. He is currently working on projects related to global supply chain
management, developing growth engine industries and entrepreneurial innovation interfacing top of pyramid (ToP)
and base of pyramid (BOP) customers.

Issa Wehby (MS, ABD) is a Ph.D. candidate at the University of Toledo. His doctoral
dissertation in progress is about “Making American Manufacturing Great Again”. Prof.
Wehby holds a Master of Engineering degree from the University of Toledo and a Bachelor
of Computer Science from Toledo. Prof. Wehby’s research interests are in American
manufacturing competitiveness, integration of software and hardware for national
competitive advantage.

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McGraw-Hill Access: http://connect.mheducation.com/class/p-hong-buad-3020003-spring-2018

Text: ISBN-10:1259549720 ISBN-13:9781259549724 Edition:2017

Jacobs & Chase, Operations and Supply Management: The Core, 4th Edition,
Irwin-McGraw Hill. This text is available in multiple versions: a special abridged
UT version, and the full versions in hardback and softback.

In addition to the textbook, you will need a one semester "access" card, which provides access to
the publisher's site (where you need to submit some of the homework assignments and use practice problems).
The ISBN number for only the access card is ISBN-13: 9780077327262. Publisher's website is
www.mhhe.com.

After you obtain the access key (by purchasing it along with the book at the bookstore or
separately), you need to register with the access key at the publisher's website in my course section
BUAD3020-005 Fall 2017. Prerequisites: BUAD 1020, 2060

Overview: The contemporary view of business and other organizations is that of a continuous
supply chain, which starts with the extraction of raw materials from the environment through
production, consumption, recycling/reuse and the return of waste materials to the environment. At
the core of such a supply chain are the processes that transform resources to finished
products/services, i.e. production and those processes that enable smooth transfer of products
across the supply chain up to the customer, i.e. logistics. The management of the operations, i.e.
production and logistics, to match supply and demand falls under the purview operations and
supply chain management (OSM). Developing an understanding of basic processes that enable
and organization to match supply of products with demand for products, i.e. operations and supply
chain management, is the objective of this course. When we finish the course, you should not only
understand how the operations and supply chain management processes work, but also have some
idea of the recent issues and development in supply chain management in practice.

Learning Objectives:

1. Understand the basic concepts of operations and supply chain management

2. Develop skills in decision making related to operations and supply chain management
issues
3. Present the findings of operations and supply chain management issues in creating
competitive advantage
4. Appreciate operations and supply chain career options

Pedagogical Method: A variety of media in the course including text reading, lectures, exercises,
and cases. Lectures and in class discussions will be the primary mode of instruction. Groups will
be assigned to present and lead discussions. Additionally, we will use Microsoft Excel for decision
making when relevant to the course. You are welcome to see me during office hours in regard to
course materials and your career choice options. Plan to attend classes regularly. Read materials
in advance.
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Homework

Home work will include both McGraw-Hill electronic problems and other manual assignments.
You may see the link of home work in Blackboard. However, to get access to McGraw-Hill
Connect HW, you need to purchase access right. For details, please refer to Textbook instruction
in pp. 1 of this syllabus.

Team Project:

The details of team project will be provided after Mid-Term Exam 1.

Grading:
Mid-term Exam (Two) 200*
Final exam 200*
Homework 250**
Team Project 200***
Class Presentations/Quizzes/Attendance 150****

Total 1,000

* No make-up exams. For emergency, contact in advance or immediately (next class).

College of business student code of conduct will be followed
** Homework instructions will be provided in the 2nd week.
*** Class Presentations. Details will also be provided at the 2nd week by January 22, 2015.

Blackboard: The class material will be distributed through the Blackboard system. I will post
materials on Blackboard. I will not distribute copies of these materials in class.

Lecture Notes: I will use PowerPoint slides as the primary medium for presenting material in
class. Each week one class session would be allocated for lecture for each chapter materials. One
class will be for class presentations by students. I also expect that you will use Power Point slides
as the primary medium for presentation. Modified versions of the slides I use will be posted on
Blackboard. They are modified to the extent that examples and illustrations may have been
removed. This is to conform to copyright protection of some of the materials and to reduce the
files to manageable sizes.

Grading Scale
(93%, 100] A (73-77] C
(90,93] A- (70-73] C-
(87-90] B+ (67-70] D+
(83-87] B (63-67] D
(80-83] B- (60-63] D-
(77-80] C+ [0,60] F

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Team Presentation: Each team presents the content with adequate support details. The team
presentation requires PPT slides that include tables/figures or even short video clip (if available).
Each also involves class with interactive questions. In conclusion, the team discusses one
lesson/implication. Not all team members have to speak in equal length. Each person should be
able to participate at least for minute or more. Those who do not speak much may contribute
through research and PPT preparations. Each team member’s role and work content needs to be
specified at the beginning of the presentation (i.e., who did what and how). Grade is based on the
quality of content, clarity, collaboration and communication (4Cs).

Accessibility: The University of Toledo abides by the Americans with Disabilities Act (equal and
timely access) and Section 504 of the Rehabilitation Act of 1973 (non-discrimination on the basis
of disability). If you have a disability and are in need of academic accommodations but have not
yet registered with the Office of Accessibility (OA) (Rocket Hall 1820; 419.530.4981;
officeofaccessibility@utoledo.edu) please contact the office as soon as possible for more
information and/or to initiate the process for accessing academic accommodations. If you are
registered with the Office of Accessibility, please see me as soon as possible (after class, during
my office hours, or by appointment) to discuss your accommodations for this course. All
discussions will remain confidential and are intended to provide you with help related to any
accommodations you are receiving through the Office of Accessibility.

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 SCHEDULE (TENTATIVE)
Note: The class topics/dates are subject to change as needed. Students will be notified in advance
for any changes. All McGraw Hill HW are due Sunday of each week at 11:59 pm. NOTE:
some chapters are combined. Details are subject to changes as needed.

CL/ McGraw-Hill/HW
Week Date Topic
DL With Due Dates

1/16(T) CL Syllabus and Ch 1): Operations and Supply Chain Management

1
1/18(R) CL Ch 2: Strategy and Sustainability 1st HW (Information)(Due 1-21-18)**

1/23(T) CL Ch 5 Projects
2
1/25(R) CL Ch. 5 Projects 2nd HW (Ch 1, 2)(Due 1-28-18)**

1/30(T)
CL Ch. 6 Manufacturing Processes
3
2/1(R) CL Ch. 6 Manufacturing Processes 3rd HW (Ch 5)(Due 2-4-18)**

2/6(T)
CL Ch 7 Service Processes
4
2/8(R) CL Ch 7 Service Processes 4th HW (Ch 6, 7)(Due 2-11-18)

Exam 1 (Ch 1,2, 5, 6)**

2/13(T) CL
5
2/15(R) CL Ch 8. Sales and Operations Planning

Ch 8 Sales and Operations Planning/

2/20(T) CL 5th HW (Ch 8)(Due 2-18-18)**
6
2/22(R) CL Ch 9 Materials Requirement Planning

2/27(T) CL Ch 9 Materials Requirement Planning 6th HW (Ch 9)(Due 2-25-18)**

7
3/1(R) CL Midterm Exam 2**(Ch 7,8,9)

3/6(T) Spring Break (No Class)

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Spring Break (No Class)
3/8(R)
Team Project Orientation**
3/13(T) DL Ch. 10 Quality Management and Six Sigma

9
3/15(R) DL Ch 10 Quality Management and Six Sigma 7th HW (Ch 10) (Due 3-18-18)**

10
3/20(T) CL Ch. 11 Inventory Management

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 3/22(R) CL Ch. 11 Inventory Management 8th HW (Ch 11) (Due 3-25-18)**

3/27(T) CL Team Project Work

11
Team Project Progress Report
3/29(R) CL Submission**(Due 4-1-18)
Team Project Work

4/3(T)
CL Ch. 12 Lean Supply Chains
12
4/5(R) CL Ch. 12 Lean Supply Chains 9th HW (Ch 12) (Due 4-8-18)**

4/10(T) DL Ch. 13 Global Sourcing and Procurement

13
4/12(R) DL Ch. 13 Global Sourcing and Procurement 10th HW (Ch 13)(Due 4-15-18)**

4/17(T) CL Ch 14. Location, Logistics and Distribution

14
4/19(R) CL Ch 14. Location, Logistics and Distribution 11th HW (Ch 14)(Due 4-22-18)**

4/24 (T) CL Team Presentations**

15
4/26(R) CL Team Presentations** All teams will submit the final report
PPT notes (Due 4-26-18)**
IN CLASS 2:45-4:45 P.M. Room to be determined.
16 5/3 (R) CL
Final Exam (Ch 9, 10, 11, 12, 13, 14) Plus Selected Chapters.