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HEALTH INSURANCE
ACKNOWLEDGEMENT
This course based on new syllabus has been prepared with the assistance of
Dr.Somil Nagpal
Mr.Rachin Aggarwal
Mr.Abhishek Agrawal
Ms Richa N. Gautam
Vidya Hariharan
Mr.Kartik Jain
Dr.S.Jayaprakash
Mr.Kamlesh Manuja
Prof P. S. Nagpal
Mr.Ayandev Saha
Nidhi Sharma
C. Srinivasa Kumar
IC-27
In this backdrop, it was indeed my good fortune to have been able to co-
ordinate and edit this course material for the Associateship examination of the
Insurance Institute of India. The formal qualifications offered by the Insurance
Institute of India have been enthusiastically pursued by thousands of students
every year, and I hope that a similar enthusiasm awaits the new health
insurance specialization which this material endeavours to pioneer.
This publication could not have been in your hands if it had not been for the
dedicated efforts of the contributors, briefly listed on the next page. They are
all busy professionals, and have been able to devote time amidst their already
very hectic schedules, driven entirely by their passion and commitment for this
subject. Indeed, I have often required them to take time off their vacations and
weekends to be able to meet our ambitious timelines and they have always
been supportive and understanding and have delivered excellent learning
material, and on time.
Last, but certainly not the least, I must thank Garima and Meyher, for being so
considerate with me as I worked through weekends and late nights in making my
small contribution to this very noble cause- much of the time I devoted was
legitimately theirs. Belonging to a family which has been genetically passionate
about insurance for three generations now, I hope they would understand.
Vidya Hariharan has spent the last 9 years with Swiss Re - in Zurich and India -
in the area of designing reinsurance covers for the Life and Health Reinsurance
business for the Indian and Middle East markets. She is currently part of a start-
up team, based out of Bangalore, India, working to set up an integrated health
management play in India.
Mr.Kartik Jain, Head Marketing & Direct – ICICI Lombard, currently heads
advertising, marketing communication, corporate communication, CRM and the
direct sales channels including telesales and e-commerce for ICICI Lombard
General Insurance. Kartik joined ICICI Lombard in 2002 and was initially also
involved with building the non-motor retail business, developing alliances and
launching new products including Health and Travel Insurance. He completed his
B.Tech degree from IIT Mumbai in 1991 and his PGDBM from IIM Kolkata in 1993.
10 Reinsurance 199
CHAPTER 1
Chapter Introduction
This chapter provides you with the brief introduction about the meaning of
health insurance and its purpose. It discusses about the development and
growth of the insurance industry in India. You will also get an insight into the
health system and health infrastructure of India at all the levels. This all will
further help you to understand about the operation of the health insurance
system in India.
Learning Outcomes
1. Health insurance
Any person can meet with illness, bodily injury or any accident due to some
unfortunate or unexpected event at any point of time. A lot of expenses are
incurred due to such events like hospital stay, medicines, surgery, doctor’s visit
and other medical expenses.
Health Insurance provides coverage towards all or few of such healthcare needs
and medical expenses incurred by a person.
Definition
Health Insurance is a way to distribute the financial risk associated with the
variation of individual’s health care expenditures by pooling costs over time
(pre-payment) and over people (pooling).
(OECD 2004)
This definition explains how the health insurance system works. The health
insurance insures an individual from expenses incurred due to any variation in
their health. It collects an upfront contribution from an individual (commonly
known as premium in the market) and pools it over many people. Thus it works
very similar to all the other types of insurance in the market, the only
difference being that it primarily covers health expenses of an individual.
Health Insurance is different from all other insurances such as fire insurance,
theft insurance, home insurance etc. In all other insurances, there are mainly
two parties:
b) Other is insured, who is covered for likely risk to his/her life, property
or health.
However, in case of health insurance, there is one more party, the healthcare
provider in the absence of which it loses its meaning. It plays a major role in
the health insurance as it is the one who decides and provides:
The involvement of this third party makes this insurance different and complex
too.
Example
Ravi met with an accident while going to his office and had serious injuries. He
was hospitalised for five days in Gandhi Hospital.
He had taken a health insurance policy earlier. So, when he received the heavy
medical bills from his hospital at the time of discharge, he was not worried at
all. When he submitted his claim to his insurer, they told him that it will take
some time for them to get all the details from his healthcare provider before
processing his claim.
The healthcare provider, i.e. Gandhi Hospital in this case is the third party
other than Ravi (insured) and the insurance company (insurer). Gandhi Hospital
will provide all the details to the insurance company about the services used by
Ravi and the cost of those services which will become a basis for the insurer to
clear the claim filed by Ravi.
a) Information asymmetry
The information available to both insurer and insured about each other is
either incomplete or not completely transparent.
Similarly, insurer is also sometimes not fully aware about the likely risk to a
person’s health. So, they may also end up in pricing the risk incorrectly.
b) Risk selection
For a health insurance, both the insurer and insured will try to make the risk
selection on the basis of decision cost-effective to each of them.
The insurer will obviously select and insure the proposer with a low risk as
compared to the one with a high risk. This is also termed as ‘cherry-picking’
or ‘cream-skimming’.
Similarly, the person with a higher health risk would want to purchase
health insurance more than a healthy person with low risk.
The insurer decides on the basis of acceptance and pricing rules, which risks
they will accept and at what price, through a process known as
underwriting. Underwriting is explained in detail later in Chapter 4.
Example
A person within age group of 20-40 years is less prone to normal health risks as
compared to a person aged above 50 years. Therefore, a senior person will be
more interested in taking a health insurance to meet his medical expenses as
compared to a young aged person who will be more relaxed towards his health.
This is also known as ‘adverse selection’.
On the contrary, an insurance company will be more interested in providing a
health insurance to a young aged person rather than a senior person. Even if it
will provide health insurance to senior person, the premium will be quite high.
This is because insurance company is also aware that young people are usually
less prone towards any health risks as compared to senior people. So, it is less
risky and more profitable for an insurance company to provide insurance to the
young people.
c) Moral hazard
Moral Hazard is mainly related to the insured and sometimes also to the
healthcare providers. There are mainly two types of moral hazards:
ii. Supply side moral hazard: It works at the end of Health providers. They
start suggesting and providing more health services as well to more
expensive treatment to the person having health insurance.
Example
Mahesh, aged 28 years had taken a health insurance from a private insurance
company that provides for reimbursement of the expenses incurred on health.
He is normally a very healthy person.
One day he had some food in a party which resulted in stomach disorder for
him. Usually in such cases, he will take some medicines at home and will take
some routine care to recover. But as he was having an insurance policy this
time, he thought of using it by going to an expensive hospital for check-up.
He went there and the doctor there suggested him to undergo some expensive
tests and hospitalise him for a couple of days for full recovery. Taking into
consideration his insurance policy coverage, he opted for the best room to stay
in the hospital. He ended up with a heavy amount of bill in the hospital which
his insurance company had to reimburse.
Hence, this example clearly indicates that an insurance coverage had made
Mahesh behave differently, with less consideration towards his medical bills
which he otherwise would have not incurred if he did not have any insurance
coverage to pay for his bills.
At the demand side, Mahesh incurred more expenses towards health services
than required. Similarly at the supply side, doctor also recommended more tests
and expensive treatment than required due to health insurance coverage of his
patient.
Test Yourself 1
Health insurance provides coverage for which of the below?
I. Accident
II. Medical expenses
III. Death
IV. Disability
IC-27 HEALTH INSURANCE 5
CHAPTER 1 PURPOSE OF HEALTH INSURANCE
Due to this, individuals have now started taking lead in planning for their own
health expenditure especially when they can get it at an affordable cost.
Hence, people realise that the planning for their health needs and taking an
appropriate step to cover that risk is required. This resulted in millions of
people opting for health insurance policy to cover against such health risks.
1 Mahal A, Sakthivel S, Nagpal S. National Health Accounts for India. In: Rao Sujatha, editor. Financing
and delivery of health care services in India. New Delhi: Ministry of Health and Family welfare, 2005:
256-263
2 Ministry of Health & Family Welfare. National Health Accounts, India. New Delhi: Government of India,
2009
3 Peters D, Yazbeck A, Sharma R, Ramana G, Pritchett L, Wagstaff A. Better Health Systems for India's
poor. Washington: World Bank, 2002
4 van Doorslaer E, O'Donnell O, Rannan-Eliya RP, Samanathan A, Adhikari SR, Garg CC et al. Effect of
payments for health care on poverty estimates in 11 countries in Asia: an analysis of household survey
data. Lancet 2006
6 IC-27 HEALTH INSURANCE
PURPOSE OF HEALTH INSURANCE CHAPTER 1
The health insurance portfolio is now becoming the fastest growing market
segment for the non-life insurance industry due to:
Still there is a tremendous potential for this market as even today, only about
5% of the country’s population has been covered by a commercial health
insurance product (excluding mass government schemes).
Test Yourself 2
Which is the most dominated health insurance product in the Indian market?
I. Hospitalisation Insurance
II. Overseas Travel Health Insurance
III. Hospital Cash Insurance
IV.
a)
Maternity Insurance
The earliest mention of the insurance system in India can be found in the
research and writings of treatise such as Manu (Manusmrithi), Yagnavalkya
(Dharmasastra) and Kautilya (Arthasastra). They refer about the pooling of
resources that could be re-distributed during the period of calamities such as
fire, floods, epidemics and famine.
However, insurance in its modern form first arrived in India during the early 19th
century. Both life and non-life insurance companies came to establish in India
during this period.
The Indian Life Assurance Companies Act, 1912 was the first act introduced to
regulate the insurance companies in India. Later on in 1938, a new insurance
act was passed to bring both life and non-life insurance companies under a
single Act. This act has been revised from time to time, but does remain at the
core of insurance laws for the country5.
5 IRDA. Report of the Committee on Health Insurance for Senior Citizens, 2007.
8 IC-27 HEALTH INSURANCE
INDIAN INSURANCE INDUSTRY - DEVELOPMENT AND GROWTH CHAPTER 1
The ESIS was soon followed by the Central Government Health Scheme
(CGHS), which was introduced in 1954 for the central government employees
working for civilian assignments. It aims to provide comprehensive medical
care to employees and their families and is partly funded by the employees
and largely by the employer (central government). In 2010, CGHS has a
membership base of over 800,000 families representing over 3 million
beneficiaries8.
In 1986, the first standardised health insurance product for individuals and
their families was launched in the Indian market by all the four nationalized
non-life insurance companies (these were then the subsidiaries of the
General Insurance Corporation of India). This product, Mediclaim was
introduced to provide coverage for the hospitalisation expenses up to a pre-
defined annual limit of indemnity with certain exclusions such as maternity,
pre-existing diseases etc. It underwent several rounds of revisions as the
market evolved, the last being in 2007.
6 This section is adapted from Nagpal S., RSBY in the Context of the Development of Health Insurance in
India Forthcoming, 2010
7 Annual Report (2008-09) of the Employees State Insurance Scheme.
8 Internet. http://mohfw.nic.in/cghsnew/index.asp accessed on 4th April 2010
IC-27 HEALTH INSURANCE 9
CHAPTER 1 INDIAN INSURANCE INDUSTRY - DEVELOPMENT AND GROWTH
Today, more than 300 health insurance products are available in the Indian
market, from more than 30 non-life, standalone health and life insurance
companies.
Test Yourself 3
Which act was introduced to bring both life and non-life insurance companies
under a single Act?
Test Yourself 4
1. Constitutional provisions
The public health system exists at all levels of government: Central, State and
Local. However, in addition to the Ministry of Health and Family Welfare, which
is discussed in detail later in this chapter, it is important to note that there are
other important stakeholders in the government system which have significant
contribution and impact on the health sector.
These include:
e) The Finance Ministry, which houses the Insurance division, the Ministry of
Water Supply and Sanitation; and
The official ‘organs’ of the public health system at the national level consists
of:
a) The Ministry of health and family welfare: headed by the Union
Minister of Health and Family Welfare. The union ministry has 3
departments:
The state governments provide funds for primary, secondary and tertiary
care institutions (including medical colleges and their associated
hospitals). State governments also receive funds from centrally
sponsored health sector programmes.
b) There is also often a Health Officer with his own team, looking after
Public Health activities of Municipal Corporations and other similar local
government bodies.
Test Yourself 5
The principal advisory body to the Union Government in both medical and public
health matters is _____________.
We have already discussed in detail about the Public health system at the
national level, state level and district level. The public health system in rural
areas is as follows:
a) Village level: The health system does not extend up to the village level
in particular but to implement the national health policies in villages,
community volunteers have been involved to serve as links between the
village community and government infrastructure.
These include:
i. The Anganwadi worker (1/1000 population) who are enrolled under the
nutrition supplementation programme and the Integrated Child
Development Service scheme (ICDS) of Ministry of Human Resource
Development;
ii. The trained birth attendants (TBA) and the Village Health guides (an
earlier scheme of health departments in states).
c) Primary health centre (PHC)10 is a referral unit for about six sub-
centres. PHCs have been established for every 30,000 population (20,000
in hilly, tribal and backward areas). All PHCs provide outpatient services,
and the majority also have four to six in-patient beds.
Their staff comprises of one medical officer and 14 para-medical workers
(which includes a male and a female health assistant, a nurse-midwife, a
laboratory technician, a pharmacist and other supporting staff).
d) Community health centre (CHC)11 is the first referral unit for four PHCs
and also provides specialist care. According to the norms each CHC (for
every 1 lakh population) should have at least 30 beds, one operation
theatre, X-ray machine, labour room and laboratory facilities and should
be staffed by at least four specialists i.e. a surgeon, a physician, a
gynaecologist and a pediatrician supported by 21 para-medical and other
staff.
9http://nrhm-mis.nic.in/UI/RHS/RHS%202011/Rural%20Health%20Care%20System%20in%20India-
%20Final%20-%209.4.2012.pdf
10 Same as above
11 Same as above
14 IC-27 HEALTH INSURANCE
HEALTH INFRASTRUCTURE IN INDIA CHAPTER 1
India has a very large and heterogeneous private health sector: which ranges
from voluntary, not-for-profit, for-profit, corporate, trusts, solo practitioners,
stand-alone specialist services, diagnostic laboratories, pharmacy shops, and
also the unqualified providers (quacks), each addressing different market
segments. In India nearly 77% of the allopathic (MBBS and above) doctors are
practicing in the private sector. Private health expenditure accounts for more
than 75% of all health spending in India. The private sector accounts for 82% of
all outpatient visits and 52% of hospitalization at the all India level12.
India also has the largest number of qualified practitioners in other systems of
Medicine (Ayurveda/ Siddha/ Unani/ Homeopathy) which is over 717,860
practitioners.13 These are located in the public as well as the private sector.
Apart from the for-profit private providers of health care, the NGOs and the
voluntary sector have also been engaged in providing health care services to the
community.
It is estimated that more than 7000 voluntary agencies are involved in health-
related activities14. A large number of secondary and tertiary hospitals are also
registered as non-profit societies or trusts, and contribute significantly to
provision of inpatient services to insured persons.
3. Pharmaceutical industry
India has a large pharmaceutical industry, which has grown from a Rs 10 crore
industry in 1950 to a Rs 55,000 crore business today (including exports). It
employs about 5 million people, with manufacturing taking place in over 6000
units.
The central level price regulator for the industry is the National
Pharmaceuticals Pricing Authority (NPPA), while the pharma sector is under
the Ministry of Chemicals. Only a small number of drugs (74 out of the 500 or so
bulk drugs) are under price control15, while the remaining drugs and
formulations are under the free-pricing regime, but under the watch of the
price regulator. The Drug Controllers of the States manage the field force which
oversees quality and pricing of drugs and formulations in their respective
jurisdictions.
12 Health – Human & Social Development - Tenth Five Year Plan document Vol 2, page 94. Planning
Commission. GoI.
13 Health Information of India 2005.
14
RNTCP, Govt of India. Background Papers for Joint Monitoring Mission, 2006.
15
Website of the National Pharmaceutical Pricing Authority. http://nppaindia.nic.in/index1eng.html
. Accessed 19th November 2007.
IC-27 HEALTH INSURANCE 15
CHAPTER 1 HEALTH INFRASTRUCTURE IN INDIA
NSSO data suggests that over half of the household health expenditure is on
drugs, making it the single largest component of out of pocket spending on
healthcare. At the same time, drugs and supplies constitute only about one-
tenth of the government health expenditure. It is, however, to be remembered
that the prices paid by Government for bulk procurement of drugs is also much
lesser than the prices of the same drugs in the retail market.
With the emerging changes in the patents regime, there is a risk for upward
revision of prices, especially for newer drugs. However as of now, the cost of
drugs is still a smaller component of the inpatient bill due to which the
commercial insurers in India have still not focused their attention on controlling
costs of their pharmaceutical component.
Test Yourself 6
The most peripheral public health institution available to the rural health
population is _____________.
I. Rural dispensary
II. Sub-centre
III. Primary health centre
IV.
a)
Community health centre
Summary
b) Health insurance is different from all other insurances as other than the
insurer and insured, it involves a third party, the healthcare provider.
f) The insurance in its modern form was first arrived in India in 19th century
after which regulatory structure for the insurance industry has undergone
several changes. However, the Insurance Act 1938 remains as the backbone
for all the insurance laws in the country.
g) Health insurance in India began with the Employees’ State Insurance Scheme
in 1948 for blue-collar workers employed in the formal private sector and
was followed by the Central Government Health Scheme in 1954 for the
central government employees working for civilian assignments.
j) The public health sector in rural areas is operated primarily through Sub-
centres, Primary Health Centres and Community Health Centres.
k) India has a very large and heterogeneous private health sector and it
accounts for more than 75% of all health spending in India.
Answer 1
Answer 2
Answer 3
Indian Insurance Act, 1938 was passed to bring both life and non-life insurance
companies under a single Act.
Answer 4
The Central Government Health Scheme (CGHS) was introduced in 1954 for all
the central government employees working in civilian assignments and their
families.
Answer 5
The Directorate General of Health Services is the principal advisory body the
Union Government in both medical and public health matters.
Answer 6
Sub-centre (SC) is the most peripheral public health institution available to the
rural population.
Self-Examination Questions
Question 1
Question 2
I. Medipharma, 1954
II. Life insurance, 1973
III. Jeevan Aroghya, 1981
IV. Mediclaim, 1986
Question 3
Who is the technical head of the public health system at the district and local
levels?
Question 4
Who is the central level price regulator for the pharmaceuticals industry in
India?
Question 5
I. Two
II. Three
III. Four
IV. Five
Answer 1
Answer 2
The first standardised health insurance product in the Indian market for
individuals and their families, Mediclaim was launched in 1986.
Answer 3
The Chief District Medical/Health Officer (also known in some states as the Civil
Surgeon/ Chief Medical Officer) is the technical head of the public health
system in the district.
Answer 4
The central level price regulator for the pharmaceutical industry is the National
Pharmaceuticals Pricing Authority (NPPA).
Answer 5
Community health centre is the first referral unit for four Primary health
centres.
Chapter Introduction
This chapter aims to provide you knowledge about how the financing of
healthcare needs is done in any country. It will also discuss the health financing
models of some of the countries, which will help to understand the
characteristics, advantages and disadvantages of each method of healthcare
financing. Lastly, this chapter explains the health financing model of our
country and its drawbacks in terms of access and quality.
Learning Outcomes
There has been a rapid growth in the economic development of India in the past
few decades. But at the same time, social development particularly the
development of the health sector has not been paid the required attention for
with the same pace. A very less proportion of resources are allocated for the
health sector.
However, in actual less than 1% of GDP is spent on the public health sector in
India.
Globally, the financing of the healthcare costs in any country is done through
the following four methods:
Example
In UK, all residents are enrolled under National Health Services (NHS) which is
primarily funded through the taxes paid to the Government. It guarantees basic
medical services to all residents of the UK by providing free medical treatment.
Hence, it works on principle of equal treatment and provides equal access to all
medical services regardless of the financial status of an individual.
16
National Health Accounts Cell, Ministry of Health and Family Welfare, Govt. of India. National Health
Accounts- India- 2004-05. New Delhi, 2009
17
Ministry of Health and Family Welfare, Govt. of India. Report of the National Commission on
Macroeconomics and Health, Government of India. New Delhi, 2005.
22 IC-27 HEALTH INSURANCE
SOURCES OF FUNDS FOR HEALTHCARE NEEDS CHAPTER 2
Example
Example
In India, currently more than 300 health insurance products are available in the
market for various healthcare needs. For example, for a normally healthy
person, basic health insurance policy is available from many insurance
companies. Similarly, for senior citizens also some specific products are
available from few insurance companies. Many other plans are also there in the
market to cover critical illnesses.
Nowadays, most of these provide cashless facilities that minimises the need to
maintain any surplus fund by any individual to meet health casualties.
4. Out-of-pocket payments
The global picture of health spending for the year 2007, as per WHO (2010), is
summarised below:
Thus, health is a large industry globally, and commands US 5.3 trillion dollars
(about Rs 240 lakh crores) of the world’s resources, and the proportion of each
sector is as follows:
Table 2.1
Source of Funds Composition (%)
Government tax revenues 35
Social insurance 25
Private insurance 18
Direct payment by patients 18
Other smaller sources 4
Similarly, households had to directly pay from their pocket 18% of the health
costs globally, but this percentage excludes:
Test Yourself 1
Which of the following sector has the highest contribution in financing of the
healthcare costs globally?
In this Learning Outcome, we will discuss about the health insurance schemes in
some of the countries around the world18.
1. Germany
Germany has one of the best healthcare systems in the world. In Germany, over
90 percent of the residents receive healthcare through the statutory health
insurance. It functions through non-profit sickness funds that collect premiums
from members and pay health care providers according to pre-negotiated
agreements.
Employers and employees contribute equally in the premiums, which in the first
half of the 1990s averaged between 12 and 13 percent of a worker's gross
earnings up to the income ceiling19. Hence, in simple terms, health insurance
premium is collected from employees as a payroll tax. As this is a social health
insurance scheme, premiums are set according to the earnings rather than the
risk. The premiums are not affected by a member's marital status, family size or
health. The unemployed continue to be members of their sickness fund, and
their contributions are paid by federal and local Government offices. The
contributions of retired workers are paid by themselves from their pension
funds.
Example
18
Adapted from Devadasan N, Nagpal S. Expansion of ESIS as an Employment based health insurance model
for India, in Planning and Implementing Health Insurance Programs in India- an Operational Guide.
IPH/WHO, 2006.
19I
nternet. Country Reports- Germany – Health Insurance. www.countryreports.org accessed on 18.4.06
IC-27 HEALTH INSURANCE 25
CHAPTER 2 HEALTH FINANCING MODELS IN VARIOUS COUNTRIES
2. France
There are three healthcare funds operating in the country that are:
a) Main one covering most of the workers
b) One for the self-employed and
c) One for the agricultural workers
This insurance system covers a large share of all the health costs in the country,
the rest being met through out-of-pocket payments and the supplementary
insurance covers. However, many of the French citizens also opt for some form
of add-on private insurance, which pays for the various procedures and
equipment that are not covered wholly by the public insurance20.
Since World War II, employment-based health benefits have been the
foundation of health insurance in the United States for the under-65 population,
providing the primary source of coverage for the vast majority of workers and
their dependents. In 2004, 159.1 million individuals, or 62 percent of the non-
elderly adult population were covered by the employment-based health benefits
system.
The Government provides insurance for the elderly (Medicare) and for the poor
(Medicaid) which has been an increasing expenditure for the public exchequer.
Overall, health costs account for an overwhelming 16% of the country’s GDP and
there are growing concerns over the sustainability of this expenditure.
20
Klein E. Health of Nations- France. http://ezraklein.typepad.com/blog/health_of_nations/index.html.
Internet. 2005
26 IC-27 HEALTH INSURANCE
HEALTH FINANCING MODELS IN VARIOUS COUNTRIES CHAPTER 2
4. Japan
Japan achieved universal health coverage in 1961, through the National Health
Insurance Act. The healthcare system in Japan has been considered as one of
the best in the world in terms of its accessibility and efficiency. This system
provides coverage to the entire population with a universal access to all medical
services. The coverage is provided to each individual under any one of the
following categories:
This program covers employees of large company (with more than 700
employees) and their dependants. These employers are required to
create and operate their own health insurance plans within the
Government regulations. It covers 26% of the Japan’s population.
In this scheme, the employees who are working with small employers
(with less than 700 employees) and their dependants are automatically
enrolled under a Government operated program known as ‘small business
national health plan’. This plan covers about 30% of Japan’s population
and is financed by both, the payroll taxes and the general fund revenue.
This plan was introduced in 1983 for the elderly person aged 75 and
over. It also covers people aged 65 to 74 with certain certified
disabilities. It is financed through a fixed nominal amount paid by the
insured (10%), contributions from the other plans (40%) and general tax
revenues (50%).
All these plans are required to cover a range of benefits, which include dental
care, maternity care, and prescription drugs. In 2008, over 80% of the health
costs in Japan were borne by the Government and less than 20% came from
private sources (just the opposite of the situation in India).
Example
Japan’s health financing system is designed in such a way that it ensures that
every resident is covered under any one of the insurance programs available in
the country.
5. Chile
The population in Chile can opt to contribute into either of the two healthcare
system, i.e. Fonasa (public health insurance system) or Isapres (private health
insurance system). About 67% of the population in Chile is enrolled with Fonasa,
while 20% are covered under some 40,000 private plans with 18 licensed Isapres.
Thus, the healthcare system in Chile is working on dual structure, both public
and private sector working for healthcare services but on different principles.
21
Rao KS. Health Insurance in India. Background Papers. National Commission on Macroeconomics and
Health, New Delhi. 2005.
28 IC-27 HEALTH INSURANCE
HEALTH FINANCING MODELS IN VARIOUS COUNTRIES CHAPTER 2
6. Thailand
In Thailand22, there are three main insurance schemes that cover most of the
country’s population and are as follows:
It covers Government employees, has the most liberal payouts and covers
about 8% of the country’s population.
The third scheme is for the informal sector, which covers all citizens not
covered under the CSMBS or the SSS.
22
Health Systems Research Institute. Health Insurance Systems in Thailand. Report on the 8th
International Social Health Insurance Seminar. Thailand. 2002.
8
Rao KS, Selvaraju S, Nagpal S, Sakthivel S. Financing of Health in India. National Commission on
Macroeconomics and Health, Governement of India. New Delhi, 2005.
24
National Health Accounts Cell, Ministry of Health and Family Welfare, Govt of India. National Health
Accounts- India- 2004-05. New Delhi, 2009
25
Ministry of Health and Family Welfare, Govt of India. Report of the National Commission on
Macroeconomics and Health, Governement of India. New Delhi, 2005.
IC-27 HEALTH INSURANCE 29
CHAPTER 2 HEALTH FINANCING SYSTEM IN INDIA AND ITS PROBLEMS
Test Yourself 2
In the last learning outcome, we discussed about the health financing system in
various countries. We will now discuss about the health financing system in our
country.
The sources of health financing in India are almost same as indicated in the
global picture above. The tax-based public health system has already been
discussed in the previous chapter. We have also discussed about the various
forms of employment-based health coverage that already exist in India, which
include:
a) The widely recognized Employees State Insurance Scheme (ESIS) for
employees in the formal sector,
b) The Central Government Health Scheme (CGHS) for serving and retired civil
servants,
c) The schemes for serving and retired employees of the Armed Forces,
Railways, Paramilitary forces and other Government organizations, and
d) The various health coverage schemes and benefits provided by banks,
insurers, other public sector companies and the private sector employers26.
Out of the total health expenditure in the country, the share of public or
Government spending, i.e. that of Central, State and Local Governments taken
together, is about one-fifth of the total health expenditure (NHA Cell, 2009).
26
Mahal A, Sakthivel S, Nagpal S. National Health Accounts for India. Background Papers- National
Commission on Macroeconomics and Health, New Delhi. 2005.
30 IC-27 HEALTH INSURANCE
HEALTH FINANCING SYSTEM IN INDIA AND ITS PROBLEMS CHAPTER 2
Example
The per capita total health spending in India was about US $23 during 1997-
2000 (World Bank 2003). At about 1% of the GDP, India’s public health spending
appears poorly funded in comparison with countries like China, Sri Lanka and
Thailand, for which this proportion was 1.95%, 1.8% and 3.06% respectively.
One of the most significant developments in the public health financing system
of the country in recent years has been the introduction of the National Rural
Health Mission (NRHM). This scheme aims to reduce the gap between the
healthcare available in urban areas and rural areas.
NRHM bought additional money for the health sector with the help of several
health financing innovations like 'untied funds'. These untied funds enabled the
availability and access of quality healthcare system to all people, especially
who are residing in rural areas.
These funds provide resources to health facilities and community level bodies
without earmarking to line items. They can spend these funds, within the
guidelines of the program on virtually any area where the facility requires.
NRHM also attempted integration of the vertical disease control programs under
a single umbrella.
Example
NRHM has strengthened the infrastructure of public health facilities in rural
areas in terms of equipment, structure and human resources. The other key
focus area of the mission was delegating the powers to the facilities to hire
specialist doctors on contract basis. NRHM also introduced a grassroots level link
worker in villages, the ASHA (Accredited Social Health Activist) worker, who is a
volunteer from the community, trained by the public health system and act as a
link of the community with the public health system.
The guide-lines for national health planning in India were provided by a number
of committees dating back to the Bhore committee in 1946. It laid the
foundations of a comprehensive primary health care delivery system in the
country, not too different from the National Health Service in UK and other such
tax-funded health provision models in many countries.
Over the last six decades, India did attempt to build up an extensive public
health infra-structure at primary, secondary and tertiary levels, with mixed
success.
The public health sector continues to face problems like poorly motivated
manpower, inadequacy of funding, skewed geographical distribution and other
access issues.
However, poorly designed health insurance system can influence the healthcare
providers pushing up the costs. . This will result in reduced access to the
healthcare for the uninsured people and thus, has implications on the
accessibility, costs and quality of healthcare.
Test Yourself 3
How much is the share of government spending on the total health expenditure
in our country?
I. One-third
II. One-fourth
III. One-fifth
IV. One-sixth
Summary
e) Japan has one of the best healthcare systems in the world in terms of
accessibility and efficiency. It provides coverage to the entire population
with a universal access to all medical services.
f) The health financing model of India is very poor and is mainly dependent
upon private services.
g) The public health spending in India is less than 1% of the GDP that is very
low as compared to the other countries.
h) National Rural Health Mission (NRHM) has been introduced in our country to
reduce the gap between healthcare services provided in rural and urban
areas.
i) There are lot of problems faced by the public healthcare system in India in
rural areas such as lack of healthcare facilities, transportation, long
distances, cost of services and discriminatory treatment to users.
Answer 1
Answer 2
The health system of Germany functions through non-profit sickness funds that
collect premiums from members and pay health care providers according to pre-
negotiated agreements.
Answer 3
Out of the total health expenditure in our country, the share of public or
Government spending is about one-fifth of the total health expenditure.
Self-Examination Questions
Question 1
How much is the share of the private sector in the overall world health
expenditures?
I. 25%
II. 28%
III. 15%
IV. 18%
Question 2
Which of the following health insurance program in Japan cover the employees
working in small companies with less than 700 employees?
Question 3
Which scheme has been introduced in our country to reduce the gap between
the healthcare available in rural and urban areas?
I. ASHA
II. AYUSH
III. Arogaya Kosh Yojana
IV. National Rural Health Mission
Question 4
Which of these countries has introduced a special healthcare plan ‘Long life
medical care system’ for the elderly people aged 75 and over?
I. Germany
II. Japan
III. France
IV. Thailand
Question 5
The funding of healthcare costs for a social health insurance system is done
primarily through ___________.
I. Government revenues
II. Employer contributions
III. Both employer and employee contributions
IV. Public health organisations
Answer 1
The share of the private sector or commercial insurance in the overall world
health expenditures is 18%.
Answer 2
The employees who are working with small employers (with less than 700
employees) and their dependants are covered under Government managed
health insurance.
Answer 3
National Rural Health Mission (NRHM) was introduced in our country to reduce
the gap between the healthcare available in urban areas and rural areas.
Answer 4
Japan has introduced ‘Long life medical care system’ plan in 1983 for the
elderly person aged 75 and over.
Answer 5
Chapter Introduction
This chapter aims to provide knowledge about the most common and popular
insurance products available in the Indian market and the coverage and
characteristics of each of these products. We will also discuss the new
innovative health insurance products coming up in the Indian market.
Learning Outcomes
In India, the health insurance sector has undergone many changes up until the
opening of the market for private insurance companies in 2001. By the end of
2009, there were over 30 insurers (including non-life insurers, standalone health
insurers and life insurers) which were together offering more than 300 different
products, though most of them being hospitalisation indemnity procedures. But
with increasing competition in the market, insurers are now coming up with a
new variety of coverage of items and innovative products to fulfill the needs of
various sections of the population.
More and more people are now looking for and opting for health insurance
products to secure themselves against the skyrocketing medical costs. In order
to make health insurance products affordable, insurers are also innovating and
focusing on new cost sharing techniques. But at the same time, with lots of
products coming in the market, it is confusing for an individual to select a
health insurance policy which will cater best to his/her medical requirements.
This chapter will discuss the characteristics of various health insurance products
available in the Indian market.
We will now discuss some of the health insurance product types now available in
India are discussed in this chapter.. All the products mentioned discussed below
are available in individual (or retail) and also in group variants, where
applicable.
Mediclaim was the first standardised health insurance product that was
launched in the Indian market to provide coverage for hospitalisation expenses
up to a pre-defined annual limit of indemnity. Since then, health insurance in
the Indian context has been dominated by this category - known as
‘hospitalisation indemnity’ products. These products protect individuals from
the expenditure they may need to incur in the event of hospitalisation. In most
of the cases, it also covers a specific number of days before and after
hospitalisation, but excludes any expenses not involving hospitalisation.
Such a cover is provided on an ‘indemnity’ basis, that is, by making good part or
all of the losses incurred or amount spent during hospitalisation. This may be
compared with the insurance coverage on benefit basis, where the amount that
will be paid on the occurrence of a certain event (like hospitalisation, diagnosis
of critical illness or each day of admission) is predetermined in the insurance
policy and is not related to the actual expenditure incurred. Thus, it covers the
hospitalisation expenses for an individual up to the sum assured.
Example
Raghu has a small family consisting of his wife and a 14 year old son. He has
taken three Mediclaim policies, one for each member of his family, from a
health insurance company for an individual cover of Rs. 1 lakh each. All the
three policies are independent, and all of them could get recovery of medical
expenses up to Rs. 1 lakh in case of hospitalisation.
Raghu was hospitalised due to heart attack and required surgery. The medical
bill raised was Rs. 1.25 lakhs. The insurance company paid Rs 1 lakh according
to the plan coverage and Raghu had to pay the remaining amount of Rs. 25,000
from his own pocket.
There are various products offering hospitalisation cover that are available in
the market from different insurers, and differ in their scope of cover. However,
most of these products provide coverage for hospital bed/room, patient’s diet,
professional fee of doctors, surgery, operation theatre charges, medicines,
consumables etc.
a) Scope of cover
With increasing competition in the market, insurers are also coming up with
variety of new coverage of items under this category, such as:
a) Transplantation
b) Hospitalisation expenses of organ donor
c) Cost of artificial limbs
d) Cost of pacemakers
e) Cost of haemodialysis
f) Coverage of ambulance charges
g) Number of days of pre-and post- hospitalisation expenses
h) Reimbursement for periodic health check-up
i) Cost of surgeries done under day care and
j) Maternity
b) Exclusions
The hospitalisation cover products from various insurers differ from each
other in exclusions, waiting periods and cost-sharing provisions. These
aspects are covered in more detail in Chapter 5.
Some of the specific exclusions which are not covered by any of the
hospitalisation insurance policies are:
a) War/invasion
b) Venereal diseases and HIV/AIDS
c) Fertility or assisted conception
d) Cosmetic or aesthetic procedures
e) Intentional self-injury
f) Influence of intoxicating drugs or alcohol
g) Adventure sports
h) Personal comfort
i) Convenience items
However, some of these products differ from each other according to the
extent of their coverage such as maternity, dental treatment, non-
allopathic treatment etc.
c) Waiting period
These policies also provide for a certain waiting period, which mostly is an
initial waiting period of 30 days before any benefits commence. For some of
the specific diseases or procedures, this waiting period is 12 to 48 months,
and such lists may also vary.
Example
Mira had taken a health insurance policy for coverage of expenses in the event
of hospitalisation. The policy had a clause for initial waiting period of 30 days.
Unfortunately, 20 days after she took the policy, Mira contracted malaria and
was hospitalised for 5 days. She had to pay heavy hospital bills.
When she asked for reimbursement from the insurance company, they denied,
because the disease (event) occurred within the waiting period of 30 days from
taking the policy.
d) Cost-sharing mechanisms
Example
Somen has taken a mediclaim policy of Rs. 2 lakhs for covering costs in the
event of hospitalisation. The policy had a list of network hospitals mentioned in
it, which states that if the insured visits any of the in-network hospitals, it will
cover 90% of the expenses on occurrence of the event and 10% will be his co-
pay, i.e. he will have to pay 10% from his own pocket. However, if he visits a
hospital which is out-of-network, then the insurance company will pay only 80%
of the expenses and the insured will have to pay the remaining 20% from his
pocket.
Moreover, there was another clause in the policy stating that in case of any
hospitalisation, the company will cover room charges only up to 1% of the sum
assured for a day. It means that the insurance company will pay room charges
only up to Rs 2000 a day (i.e. 10% of the sum assured of Rs 2 lakhs) in the event
of hospitalisation.
3. Personal accident
Thus, unlike the hospitalisation indemnity products, this policy usually does not
provide for coverage towards cost of treatment of the insured. However, some
of these policies provide optional medical coverage, which covers certain
outpatient expenses for accidents, in addition to inpatient coverage.
Moreover, newer personal accident policies are also coming in the market with
a whole new range of innovative components - e.g. the cost of modification of
the house or vehicle to meet the medical needs of the insured after a disabling
accident.
Example
Vijay met his old group of friends one day, and the discussion came to the
various insurance policies and their benefits. One of his friends, Rahul, asked
him if he had taken any personal accident policy. Vijay asked why he needs such
a policy when he already has a life insurance policy with sufficient cover. Rahul
advised him that with the increasing number of vehicles in the city, the
accidents are also increasing, which has obviously increased this risk.
Rahul explained that a health insurance policy will cover the cost incurred in
case of hospitalisation, and a life insurance policy will cover the risk associated
with death. But if a person dies in an accident, the dependents of the insured
will get a lump sum payment from the personal accident policy, along with the
life insurance assured sum. This policy is more relevant where the accident
results in permanent or temporary disability to the insured. In such cases, it not
only covers the risk related to the partial or total disablement by providing
lump sum payment, but also provides weekly compensation in some cases.
The premium for such policies is quite low. This convinced Vijay, and he
decided to take a personal accident policy for himself as soon as possible.
4. Critical illness
Dreaded diseases like cancer, heart attack, coma or major organ failure may be
quite infrequent, but are associated with extremely high costs of healthcare.
Moreover, such costs include a substantial component that may not be covered
under the hospitalisation indemnity products. This could be because of
exceeding of the sum insured due to the very high costs involved, or high
outpatient (ambulatory) expenditure not covered under hospitalisation
insurance etc. There could also be need for additional expenses like long term
nursing care or home-based nursing.
Such expenses can be financially devastating for the household where the
critical illness occurs. Therefore, critical illness products have been introduced
to insure against such diseases and to cover the high expenditure related to
their treatment.
Critical illness benefit products provide a lump sum amount to the insured on
the diagnosis of a specific critical illness or on undergoing of certain
procedures. Thus, it does not cover the actual cost of treatment but pays only
the lump sum amount agreed irrespective of whether that amount had been
incurred or not.
Some of the critical illness indemnity products reimburse certain costs due to
critical illnesses rather than providing a lump sum payout, and are therefore
priced lower than other such products.
Test Yourself 1
I. Doctor’s consultation
II. Medicine
III. Hospitalisation
IV. Surgery and operation theatre
Test Yourself 2
These are new innovative products available in the market in the form of a
fixed daily allowance, which could be used to cover the unexpected and
incidental costs associated with hospitalisation (such as travel and stay costs of
an attendant). It provides the insured with a daily cash benefit ranging from Rs.
500 to Rs. 2000 for each 24 hours spent in the hospital, which can be availed as
per the specific needs of the insured. The premium is also decided on the basis
of the daily allowance selected. This payment can be used to share any medical
or non-medical expenses which are normally not covered under hospitalisation
policies but account for a substantial part of the overall cost incurred during
treatment.
Hospital cash plans are available on a standalone basis, and also as an optional
component of some packaged health insurance policies. Thus, at a nominal
premium, this product provides a daily allowance which is in addition to the
indemnity claim and is unlinked to the actual expenditure incurred. These
products are particularly useful for persons covered for health by employers,
where employers’ health schemes may not bear many of the incidental costs
associated with hospitalisation.
Example
Most of the hospital indemnity products have a sub-limit on the room rent based
on the sum insured, such as 1% or 2% of the sum insured. In this case, if the
insured wants to avail a higher category room on being admitted, he will have
to pay from his own pocket.
But if he has taken a daily hospital cash benefit policy along with the
hospitalisation policy, he could utilise the amount of daily allowance to avail a
higher category room and also to meet other incidental expenses such as
travelling, food etc., thus avoiding payment from his pocket.
A new option that is available for persons who are either covered by their
employers, or are already holding a hospitalisation policy but with low sum
insured – is high-deductible cover for individuals (and families). These are top-
up covers which provide coverage beyond the deductible amount chosen at the
proposal stage. This threshold ranges from Rs 1 lakh to Rs 5 lakhs and the
coverage of this product starts only after the out-of-pocket expenses or any
existing insurance cover has reached this selected deductible amount.
These products are cost-effective because their premiums are low due to high
deductible amount, making this coverage more affordable. The higher the
deductible, the lower will be the insurance premiums, as the chances of a
person reaching the high level of deductible are very less. This plan is suitable
particularly for those persons who have a low sum insured in indemnity policies
and want to secure themselves against high medical expenses.
Example
Vaibhav has taken a basic health insurance policy with a cover of Rs.2 lakhs.
One of his close relative died due to heart attack and their family had to pay
heavy hospital bills of around Rs. 5 lakhs, which created a huge financial burden
on the deceased’s family.
This upset Vaibhav and he started thinking that with the changing environment
and life style; chances of new dreaded diseases are becoming quite high.
Moreover, with the increasing cost of healthcare, his current coverage will also
not be sufficient in case of any emergency. So he wanted to take another health
policy, but the cost of another one was not possible for him to bear.
An insurance agent suggested topping up his current plan, which will cost less
than taking a new insurance policy. So, he opted for an affordable top-up plan
with a sum insured of Rs.5 lakhs and a threshold limit of Rs.3 lakhs. It means
that in case of any emergency, the policy benefit of Rs. 5 lakhs will kick-in only
once he has used his basic health insurance policy limit of Rs. 2 lakhs and paid
Rs.1 lakh from his pocket (i.e. after reaching the threshold limit of 3 lakhs).
For patients already suffering from chronic diseases like diabetes, new products
are now available in the market, which are based on the disease management
platform. These products include coverage for some medicines and regular
laboratory tests on OPD basis, in addition to other coverage in the product. This
category of products is still in its early stages in India and may develop further
in the days to come.
4. Outpatient coverage
Many of the health insurance products that are available in the market provide
coverage only in case of hospitalisation for at least 24 hours. But, there are
many cases of primary care or small procedures where hospitalisation is not
required or is required for less than 24 hours. In such cases, the insured has to
pay expenses from his pocket even if he has a health insurance policy.
Therefore, now insurers are making increasing efforts to include this outpatient
coverage in some form as part of the health insurance products, though these
efforts are still in the early stages and will evolve in the days to come.
Yet another concept which may take off in some time, are insurance linked
savings plans, also known as Health Savings Accounts (HSAs)27 or Medical Savings
Accounts.
In countries like Singapore and China, these plans are widely used, while these
are also operational in South Africa, US and many other countries.
A deferred indemnity product, which is similar to the purpose of the HSA, has
been marketed by the public sector insurers in India as ‘Bhavishya Arogya’ since
early 1990s. Bhavishya Arogya is also a hospitalisation product, but it can be
effectively bought in younger ages to build up health protection for older age.
This product also provides an opportunity to avail tax advantages.
Life insurers have also recently launched products with Health Savings
components, and this may increase in popularity in due course. Under these
plans, a portion of the premium collected is used for risk coverage or for
meeting claims and the unutilised portion of the premium, which is not used,
does not lapse, but is accumulated as savings. These savings could be a solution
for the challenges faced by senior citizens later in obtaining affordable health
insurance.
Some specific products which meet the needs of senior citizens have been made
available by public as well as private insurance companies. These products
allow entry till a higher age (even up to 80 years in some products) and a
continued renewal till ages as high as 80 or 90 years. These products
incorporate cost-sharing features like co-payments and sub-limits to keep a
check on the claims as the chances of medical claims in this age are
comparatively very high.
27 Nagpal S, Gautam R N, Singh P. The Medical Savings Account model- An option for Health Insurance in
India. Planning and Implementing Health Insurance Programmes in India- An Operational Guide. IPH/
World Health Organization. 2006.
46 IC-27 HEALTH INSURANCE
INNOVATIVE HEALTH INSURANCE PRODUCTS IN INDIA CHAPTER 3
Due to such cost sharing features, premiums are also lower than the other
hospitalisation products available in the market for the same age group.
However, this product is still in its early stages in India as the insurance
companies are not very keen on offering cover to senior citizens.
7. Micro-insurance products
These products come with a small premium and typically, the sum insured is
below Rs.30,000, as required vide the IRDA micro-insurance regulations, 2005.
Mostly, such covers are taken on a group basis by various community
organizations or non-governmental organizations (NGOs) for their members. The
IRDA’s rural and social sector obligations also require that insurers should sell a
defined proportion of their policies as micro-insurance products, to enable
wider reach of insurance.
The cost of unexpected medical treatment during an overseas visit can be very
high and could indeed be beyond the means of the overseas traveller. Overseas
medical insurance covers such unforeseen health related contingencies and
protects the insured person from high costs of medical attention when travelling
outside India.
Indeed, some countries insist on having a valid medical insurance as part of the
visa documentation. Although the sum insured is high by Indian standards (like
USD 50,000 in many products), it is in line with the expected high costs in a
foreign land. But as the probability is low and the duration of cover is short
(often in days or weeks), it does not cost a fortune to buy.
Some products are available in the market now that provide coverage for
persons with HIV, dental treatment etc. The innovations in this space are
increasing and many more innovative products will continue to be offered by
insurers.
Summary
a) The health insurance sector was opened up for private companies in India in
2001.
d) Personal accident policy protects the insured against accidental death and
any form of disablement due to accident, and provide for features like a
lump sum benefit payout in the event of death or permanent disablement,
and a weekly compensation for temporary disablement.
g) High deductible hospital indemnity covers are top-up covers which provide
coverage beyond the deductible amount chosen, ranging from 1 lakh to 5
lakhs, and are suitable for persons who have a low sum insured in indemnity
policies.
h) There are many more innovative health insurance products coming up in the
market such as disease management, outpatient coverage, HSAs, senior
citizen products, micro-insurance and international coverage products to
meet the specific needs of people from different sections of the society.
Answer 1
Answer 2
Critical illness products provide a lump sum amount to the insured on the
diagnosis of a specific critical illness or on undergoing of certain procedures.
Thus, it does not cover the actual cost of treatment.
Answer 3
Daily hospital cash benefit allowance is a fixed daily allowance which provides
coverage towards incidental costs associated with hospitalisation, such as travel
and food cost.
Self-Examination Questions
Question 1
I. Waiting period
II. Cost sharing by insured
III. Check-up by registered doctor
IV. Routine blood test
Question 2
Critical illness products which reimburse some of the actual costs due to critical
illness rather than a lump sum pay-out are priced ___________other such
products.
I. Higher than
II. Lower than
III. The same as
IV. Differently from
Question 3
Question 4
I. Senior citizens
II. Persons suffering from critical illnesses
III. Persons with low sum insured in indemnity policies
IV. Person suffering from chronic diseases
Question 5
I. Minors
II. Senior citizens
III. High income people from urban areas
IV. Low income people from rural areas
Answer 1
Answer 2
Some critical illness indemnity products reimburse certain costs due to critical
illnesses rather than providing a lump sum payout, and are therefore priced
lower than other such products.
Answer 3
A personal accident policy protects the insured against accidental death and any
form of disablement due to accident. Hence, both the statements are true.
Answer 4
High deductible hospital indemnity cover plan is suitable for persons who have a
low sum insured in indemnity policies and want to secure themselves against
high medical expenses.
Answer 5
Chapter Introduction
Learning Outcomes
A. What is underwriting?
B. Basic principles and tools for underwriting
C. Underwriting process
D. Group health insurance
He was also required to submit many documents such as age proof, income
proof and previous medical records.
Then they told him to undergo a health check-up and some medical tests which
frustrated him.
Alex started thinking that he is a quite healthy person and is earning also well,
so why he has to go through all this lengthy process? Even after going through all
this process and waiting periods, insurance company told him that high
cholesterol and high BP has been diagnosed in his medical tests, which increases
the chances of heart diseases later. Though they offered him policy but at a
very high premium, which he refused.
Here, the insurance company was following all these steps as part of their
process. While providing risk coverage, they need to evaluate risks properly and
they also need to make reasonable profit. If the risk is not assessed properly
and there is a claim, it will result in a loss.
Insurance companies try to insure people who will pay adequate premium in
proportion to the risk they bring to the insurance pool. This process of
collecting and analysing information from a proposer for the risk selection is
known as underwriting. On the basis of information collected through this
process, they decide whether they want to insure a proposer and at what
premiums, so as to make reasonable profit from taking such risk.
A. What is underwriting?
1. Underwriting
Definition
Underwriting is the process of assessing the risk appropriately and deciding the
terms on which the insurance cover is to be granted. Thus, it is a process of risk
selection and risk pricing.
Example
The factors which affect morbidity (risk of falling ill) and should be considered
carefully while assessing risk are as follows:
a) Age: The premiums are charged commensurate with age and the degree
of risk. For e.g. the morbidity premiums for infants and children are
higher than young adults due to increased risk of infections and
accidents. Similarly, for adults beyond the age of 45 years, the premiums
are steeper, as the probability of an individual suffering from a chronic
ailment like diabetes, a sudden heart ailment or other such morbidity is
much higher.
Test Yourself 1
What is not generally known to us is that in any forms of insurance whether life
insurance or general insurance, there is legal attire interwoven with several
principles of insurance, with common law and with specific laws on insurance
along with judicial pronouncements. Health insurance is equally governed by
these principles and any violation of the principles results in the insurer
deciding to avoid the liability, much to the dissatisfaction and frustration of the
policyholders. These core principles form an integral part to any insurance
contract.
When one enters into a contract, in our case, an insurance contract, the
same is based on utmost good faith. In a contract both the parties are
obliged to disclose all material information which may be of importance
whether or not it is requested. Without utmost good faith, an insurance
contract would take the form of a wager or a gambling transaction. The
insurer, who undertakes to cover the risk, should be in a position to properly
understand the risk.
The duty of utmost faith (Uberrima fides) has to be followed by the insured
as well as the insurer (when the latter is obliged to the insured once a claim
has been lodged under an insurance policy). The parties to the contract
must show abundant good faith, absolute and perfect openness and honesty.
b) Insurable interest
Example
Employers buy health insurance plans for their employees because they are
deemed to have an insurable interest in the health of their employees in a
pecuniary sense (which they lose by death, disablement or sickness of their
employees).
c) Indemnity
Even in certain non-life contracts the full sum assured is paid, if the
assessed loss is equal to or more than the sum insured subject to satisfactory
compliance of the terms and conditions of the policy.
Example
Ricky has taken a indemnity policy for a cover of Rs.100,000 and has incurred
hospitalisation expenses due to a minor accident of Rs.40,000. In this case, he
will be compensated for the actual cost incurred, i.e. Rs.40,000 and not the
sum insured, i.e.Rs.100,000. The balance of Rs.60,000 will remain in his account
which he can use for his future coverage.
d) Contribution
These clauses are usually present in all medical insurance contracts. These
clauses apply when more than one policy covers the same loss. In most cases
each insurer’s share of the loss is based on the proportion that its insurance
bears to the total amount of insurance (‘rateable proportion’ basis).
Example
Amit has taken two hospitalisation indemnity policies, one from X company for a
cover of Rs.250,000 and another from Y city for a cover of Rs.150,000.
Amit was once hospitalised due to heart attack and incurred hospitalisation
expenses of Rs.160,000. The total compensation of Rs.160,000 was shared and
paid by both the companies on rateable proportion basis. The share of each
company was as follows:
e) Proximate cause
The insurer is liable only if the losses have been caused by the peril insured
against. The principle of proximate cause is applied to determine as to
whether the loss was caused by a risk covered, not covered or excluded in
the policy. The rule is referred to as “causa proxima non remota spectator”
which means that the proximate and not the remote cause have to be
looked into. If the cause of the loss is a peril insured against, the assured
can recover the amount of the loss from the insurer.
IC-27 HEALTH INSURANCE 59
CHAPTER 4 BASIC PRINCIPLES AND TOOLS FOR UNDERWRITING
Example
Peter has taken a basic Mediclaim insurance policy for a cover of Rs. 100,000 in
the event of hospitalisation. One day he was admitted to the hospital due to
severe abdominal pain. After all the necessary check-ups and tests, the doctor
diagnosed that his liver is damaged due to excessive alcohol consumption and
he will have to stay in the hospital for around two weeks for recovery.
When Peter claimed from his insurance company for the hospitalisation
expenses, they denied for it after analysing all the reports and causes for
hospitalisation. According to the insurer, the proximate cause for hospitalisation
was excessive alcohol drinking which was specifically excluded under the
contract; therefore it was not liable to pay any losses.
These are the sources of information for the underwriter, basis on which the
risk classification is done and eventually premiums are decided. The following
are the key tools for underwriting:
a) Proposal form
This document is the base of the contract where all the critical information
pertaining to the health and personal details of the proposer (i.e. age,
occupation, built, habits, health status, income, premium payment details
etc.) are collected. This could range from a set of simple questions to a fully
detailed questionnaire according to product and the needs/policy of the
company, so as to ensure that all material facts are disclosed and the
coverage is given accordingly. Any breach or concealment of information by
the insured shall render the policy void.
b) Age proof
Premiums are determined on the basis of the age of the insured. Hence it is
imperative that the age disclosed at the time of enrollment is verified
through submission of an age proof.
Example
In India, there are many documents which can be considered as age proof but
all of them are not legally acceptable. Mostly valid documents are divided into
two broad categories. They are as follows:
c) Financial documents
d) Medical reports
e) Sales reports
Sales personnel can also be seen as grassroots level underwriters for the
company and the information given by them in their report could form an
important consideration. However, as the sales personnel have an incentive
to generate more business, there is a conflict of interest which has to be
watched out for.
Test Yourself 2
I. The insurer
II. The insured
III. Both the insurer and the insured
IV. The medical examiners
Test Yourself 3
C. Underwriting process
Once the required information is received, the underwriter decides the terms of
the policy. The common forms used for underwriting health insurance business
are as below:
1. Medical underwriting
Health status and age are important underwriting considerations for individual
health insurance. Also current health status, personal and family medical
history enable an underwriter to determine presence of any pre-existing
diseases or conditions and eventually the probability of future health problems
that may require hospitalisation or surgical intervention.
Example
Current health status and age are key underwriting factors for assessment of
insurability of an individual for health insurance. Since adverse changes in
health status generally occur post 40 years, mainly due to normal ageing
process, insurers do not require any medical examination or tests of the
proposer earlier than the age of 45 years (some insurers could raise this
requirement to 50 or 55 years too). Medical underwriting guidelines may also
require a signed declaration of the proposer’s health status by his/her family
physician.
In the Indian health insurance market, the key medical underwriting factor for
individual health insurance is the age of the person. Persons above the age of
45-50 years, enrolling for the first time are normally required to undergo
specified pathological investigations to assess health risk profile and to obtain
information on their current health status. Such investigations also provide an
indication of prevalence of any pre-existing medical conditions or diseases.
Example
Drugs, alcohol and tobacco consumption may be difficult to detect and seldom
declared by the proposer in the proposal form. Non-disclosure of these poses a
major challenge in underwriting of health insurance. Obesity is another problem
which threatens to become a major public health problem and underwriters
need to develop underwriting tools to be able to adequately price the
complications arising out of the same.
2. Non-medical underwriting
Most of the proposers which apply for health insurance do not need medical
examination. If it could be known with a fair degree of accuracy that only one-
tenth or less of such cases will bring the adverse results during medical
examination, insurers could dispense with medical examination in majority of
the cases. Even, if the proposer was to disclose all material facts completely
and truthfully and the same were checked by agent carefully, then also the
need for medical examination could have been much less. In fact, a slight
increase in the claims ratio can well be compensated for by the savings in the
costs of medical underwriting and other procuring expenses due to the
increased inconvenience in completing the proposal forms.
Example
Factors like age, sex, race, occupation, residence, environment, built, habits,
family and personal history are examined and scored numerically based on pre-
determined criteria. The facts are not easy to ascertain and prejudice may color
the reports. Nevertheless, the basis of the numerical system is logical; it gives a
debit or a minus score to the unfavorable aspects of the risk, and gives a credit
to the favorable ones. Some combination of debits is much more unfavorable
than their numerical summation e.g. Tuberculosis and underweight for instance;
heart murmur and rheumatism history; albumin and high blood pressure. In such
instances a supplementary debit for association is added or the combination is
treated as a unit and conjoined debit applied according to known experience.
Example
After considering all the factors, all debits and credits are added or subtracted
to reach the final rating. On the basis of such rating, the applicant is placed
under standard, sub-standard or uninsurable risk. In the above case, it will be
(100 + 25 – 5 = 120), which means that the applicant is at an extra risk of 20%
and the policy thus will also be priced accordingly.
Very often the impairments are inter-related calling for the summation of only a
fraction of each debit, and in many cases the debit for one of the impairment
can be wholly included in that of another. On the other hand, the combination
of certain impairments might indicate a much higher extra morbidity risk than
that suggested by the simple addition of the debit for each.
iii. The liability to error is greatly reduced by the detailed analysis to which
each risk is subjected and eliminates personal prejudice.
iv. The work of the medical expert or referee is much lessened because
much of it can be safely entrusted to the trained underwriter.
x. While reviewing a case, one can easily see how the decision was arrived
at.
IC-27 HEALTH INSURANCE 65
CHAPTER 4 UNDERWRITING PROCESS
iii. The fixing of the extra percentage for each adverse feature is also
arbitrary, though it is consistent.
In many cases, the rating manual only gives a range of debits (e.g. 25 to 50%)
against certain impairments but the actual rating depends on the underwriter's
judgment regarding the severity of the impairment and other correlated aspects
of the risk. Ratings have often to be modified by taking into account the
interaction of various aspects of the risk and in particular the probable
influence on the risk of the occupation, habits, mode of living, socioeconomic
status, moral hazard, etc. The numerical ratings arrived can only be regarded as
a guide but the selection of risk depends to a considerable extent on the
individual judgment and skill of the underwriter.
The main points requiring consideration when imposing terms to cover an extra
risk are firstly whether the extra risk is of an increasing nature, decreasing or
constant; and secondly, whether it is likely to change greatly or not. It should
also be considered whether the extra risk can be covered without an extra
premium by some other means, e.g. by levying exclusion for a stipulated period
or for a permanent term of the policy.
4. Underwriting decisions
The majority of policies impose exclusions that apply to all their members.
These are known as standard exclusions or sometimes referred to as general
exclusions. Insurers limit their exposure by the implementation of standard
exclusions.
a) All disease / injuries which are pre-existing when the cover incepts for
the first time.
b) Any disease contracted by the insured person during the waiting period
from the commencement date of the policy.
The above list is not meant to be exhaustive. Also, it is not meant to be specific
to any one insurer. Each insurer will structure its products in such a way as to
offer an apparent competitive advantage over products available from its
competitors. Whenever more information becomes available on the risks
presented by the general incidence of particular medical conditions; insurers
will consider whether to add or remove those medical conditions from its range
of standard exclusions. Such decisions are based on their estimation of the risks
and the ability to price the products accordingly.
Test Yourself 4
a) Type of group
b) Group size
c) Type of industry
Example
Similarly to avoid adverse selection in case of groups with high turnover such as
IT companies, insurers can introduce precautionary criteria requiring employees
to serve their probationary period before becoming eligible for insurance.
Though basic underwriting considerations for such diverse groups are similar to
generally accepted group underwriting factors, additional aspects include:
Until public concerns are suitably addressed and safeguards for privacy of
genetic data are put in place, use of genetic information for underwriting of
individual health or life risk is presently not permitted in almost all global
insurance jurisdictions.
For instance, in Britain, for the time being, only one predictive genetic test is
approved for now to be used in insurance underwriting, that of Huntington’s
disease for use in determining premiums for life insurance policies over
£500,000. This, of course, will be an evolving area and will also be an upcoming
task for insurance regulators to comprehend and regulate.
Test Yourself 5
Summary
d) Some of the factors which affect a person’s morbidity are age, gender,
habits, occupation, built, family history, past illness or surgery, current
health status and place of residence.
f) The key tools for underwriting are: proposal form, age proof, financial
documents, medical reports and sales reports.
Answer 1
Answer 2
Answer 3
Answer 4
Answer 5
In a group health insurance, when all members of a group are covered under a
group health insurance policy, the individuals constituting the group cannot
anti-select against the insurer.
Self-Examination Questions
Question 1
Which of the following factor does not affect the morbidity of an individual?
I. Gender
II. Spouse job
III. Habits
IV. Residence location
Question 2
Question 3
The first and the primary source of information about an applicant, for the
underwriter is his ________________.
Question 4
I. All the critical information related to the health and personal details of the
proposer are collected through the proposal form
II. All the medical examinations and tests of the proposer are completed
III. The received information is carefully assessed and classified into
appropriate risk categories
IV. The policy is issued to the proposer after risk selection and pricing.
Question 5
Answer 1
The morbidity of an individual is not affected by their spouse’s job, though their
own occupation is one of the important factors which can affect their
morbidity.
Answer 2
Answer 3
The primary source of information about an applicant, for the underwriter is his
proposal form or application form, in which all the critical information related
to the health and personal details of the proposer are collected.
Answer 4
Answer 5
Chapter Introduction
Learning Outcomes
To play any game, knowing the rules of the game are very critical. Also it
enables the player or observer of the game to appreciate the rules, respect its
sanctity, enjoy the game in a better manner, pass critique on the method of
play like an expert, appreciate the facts, involve himself for the improvement
of the game and also ensure that a rule of one game is not mixed up with
another without proper judgment. For example, one cannot apply the rules of
tennis in cricket and play cricket with a tennis bat. However, when children do
play cricket matches with a cricket bat and tennis ball, even though a slight
deviation is applied, still the philosophy of cricket is not tarnished but it allows
many more to participate without fearing any wounds which a cricket ball may
cause. Similarly, the set of rules for health insurance policies are the forms and
clauses, and this chapter covers the same. Some questions which this chapter
aims to answer include
Health insurance policy is actually a contract between the insurer and the
insured. The word contract is derived from the word ‘Contrahere’- which means
‘to draw together’ and it stresses the importance of mutuality in the use of the
particle or subject, more than the word ‘Agreement’. That’s why insurance
policies are popularly known as insurance contracts rather than insurance
agreements wherein the mutuality of both the parties are stressed based on the
principles of ‘Uberima Fides’ viz. Utmost Good Faith not only at the time of
initiation of the contract but also at the time of execution or termination of
contract.
Definition
Insurance contracts are based on the product features offered by the insurance
company. The product mentions the benefits offered in the event of any loss or
the happening of the insured event, specific terms and conditions governing the
product, consideration (premium) and other inputs in the form of declarations
expected from the insured etc.
Example
A health insurance contract is based on the principles of contract law and the
provisions of the insurance contract. It has all the mandatory elements of a
contract.
The mutual consent comes in the form of the proposal by the customer and its
acceptance by the insurer.
One may wonder why in the case of insurance, the customer normally does not
have much say other than accepting most of the conditions of the product.
Sometimes the conditions are written in difficult legal language that it may be
very difficult for a person to understand as well. As insurers cover the risk
based on the laws of probability, law of large numbers and other principles of
insurance, the insurance company contracts are slightly different from the other
contracts.
In general, insurance contracts are different from the other contracts through
the following ways:
a) Unlike other contracts, the customer may never see the copy of the
contract till he receives the policy (though ideally it should not differ
much from the content of the prospectus which the customer should see
beforehand).
b) While in other forms of contracts, the buyer should beware ‘caveat
emptor’; however this rule stands modified in insurance contracts by the
principle of ‘utmost good faith’ from both the sides.
Test Yourself 1
Health insurance is ___________ between the insurer and the insured.
I. An agreement
II. A contract
III. A deal
IV. A mutual consent
The proposal form of any health insurance application form can be segregated
into two main parts:
As mentioned earlier, the details provided in the proposal form, build the basis
for an insurance contract and the applicant is expected to provide the same
with ‘utmost good faith’. The details given provide the basis for the
underwriting of the proposal and the acceptance of the risk by the insurer.
The applicant details section usually covers the following minimum questions:
a) Name of the applicant with father’s/husband’s name
b) Date of birth
c) Sex
d) Age (in completed years)
e) Occupation
f) Sum insured/ plan opted for
g) Address & telephone number
h) PAN details
i) Details of the hospitalisation/illness/disease at present or in the past/
last 4 years
j) If it is a family floater policy, then the details of the members with their
relationship will also be asked.
Many people think that why insurers ask for more information than required for
a bank account, or for a new mobile phone connection? The underlying principle
is that the data becomes more vital in case of health insurance as it forms part
of the underwriting process and also the ‘insurance contract’ wherein in other
cases; it is just a requirement to register the details of the customer under
Know Your Customer (KYC) norms.
A person is likely to know more things about himself when compared to others,
which is part of the information asymmetry of health insurance from the
insured’s side. The insurance company is entering into an insurance contract to
protect his health related risks by trusting his statements in the proposal, which
is assumed to be given on the basis of ‘Utmost Good Faith’.
Health related risks can be judged to some extent on the basis of insured’s age,
occupation, place of residence etc. Based on the past data also, it is assumed
that human beings are prone to more diseases when they grow older. Hence age
becomes a very important factor while calculating the premium. That’s why the
standard premium tables of an insurance company are classified on the basis of
age.
Example
The proposal form requires an applicant to fill up the details of his current
occupation. By knowing the occupation of the customer, an insurance company
is in a better position to forecast any of the occupational hazards. For example,
drivers are at a high risk of accidents, persons working in chemical factories
may be at a high risk of respiratory diseases.
Similarly, the proposal form also requires the customer to fill up the details of
his current diseases and the treatment undergone in the recent past, say last
four years at least. This will enable the insurance company to understand the
health status better. It does not mean that the health insurance companies
insure only healthy individuals or there are always customers who have
undergone treatment in the past. The information provided in the form will help
the insurance company to estimate the severity of the diseases, scope of the
treatment in future, incidence of such treatments that may occur/reoccur in
the near future, approximate cost of such treatments etc.
The details of the family members are asked in case of a family policy or a
family floater policy. The family floater policy is typically a single sum insured
within which the whole family is covered. In other words, the sum insured is
shared amongst the members of the family instead of each member having
separate coverage limits. The floater policy usually covers only the immediate
family of the primary insured person and not distant relatives. Hence, the
relationships are also captured along with the health details of the members.
Even for the individual insurance, family health data helps the insurer to
understand any hereditary diseases in the family.
Insurers also insist for medical examination of the insured if the age of the
insured is beyond a particular age, say 45 years or 50 years. Moreover if any
specific health condition has been described in the proposal form by the
proposer, the insurer may, as a part of the underwriting process, can ask for a
detailed medical examination irrespective of the age of the proposer.
a) Neurological diseases
b) Mental diseases
c) Paralysis
d) Fainting episodes/blackouts
e) High blood pressure
f) Heart diseases including ischemic heart disease
g) Circulatory disorders
h) Diseases pertaining to uterus, ovaries etc. (for women)
i) Fistula, Piles
j) Ophthalmological diseases like Cataract
k) Respiratory diseases
l) Allergic diseases
m) Diabetes
n) Cancer
o) Cerebral diseases like paralytic strokes etc.
p) Tuberculosis, AIDS, HIV etc.
The reason for asking so many questions instead of a simple question about an
individual’s overall health for a health insurance is to:
ii. To enable the customer to think through various diseases so that he can
provides the necessary information
iii. Arrange for further medical examination if any needed to estimate the
severity of the disease etc.
However in group insurance (whether it is for life or health), there are usually
no specific health questions recorded from the individual member of the group,
rather, the risk and the premiums are determined on the basis of the claims
experience and the nature of the group.
The group is insured based on the master policy contract entered between the
insurance company and the group organiser (which can be an employer-
employee group or an affinity group) based on the details of the members
provided.
Some of the details that are usually recorded are:
Test Yourself 2
Which of the following is the most vital factor in calculating the premium for an
individual health insurance policy?
a) Hospital costs:
b) Specialist fees:
Pre-existing conditions (conditions the insured had before taking out the
insurance) are usually excluded from coverage for a defined period (In 2008,
the General Insurance Council decided to cap the waiting period for pre-
existing conditions to 4 years which is discussed later in this course).
9 Drug abuse
9 Self-inflicted injuries
9 Out-patient treatment
9 HIV/AIDS of sexually transmitted diseases
9 Cosmetic surgery (unlinked to burns or cancer)
9 Preventive treatment/ immunisations etc.
9 Maternity and termination of pregnancy
Usually, the condition for eligibility for this benefit payment is that the
insured has to be hospitalised for at least 24 hours. This is, however, waived
for certain defined day-care surgical procedures where due to technological
advancement, the patient can undergo surgery and be discharged on the
same day (which earlier would have taken a much longer period of
hospitalisation).
Some insurers operate no-claim discount (or no claim bonus) scales for their
individual policyholders or offer health check benefits for claim-free
policies.
Example
Rakesh had taken a health insurance plan in the year 2010 with coverage of Rs.
1 lakh in the event of hospitalisation. There were few clauses in his health
insurance contract for no claim bonus which he has not paid attention at that
time. He came to know about these clauses after completion of the first year
which pleasantly surprised him.
His first year of the policy was a claim free year, i.e. he had made no
hospitalisation claims from his insurance company. So, the insurance company
has increased his basic sum insured by 10%, i.e. Rs.10,000 as a claim free bonus
in the next year which increases his total coverage to Rs.110,000.
His next year again was a claim free year; therefore as a bonus, company
provided him with a free health checkup and also increased his basic sum
insured, i.e. increasing his coverage up to Rs.1.2 lakhs.
Recently, these products have seen the introduction of many cost sharing
provisions like:
Thanks to medical advances, more and more people are surviving major diseases
like cancer, strokes, and heart attacks etc. Medical care has increased life
expectancy resulting in people surviving critical illnesses that would have
previously resulted in death. This, however, continues to require high amount of
medical costs, reduced ability to work and a major change in lifestyle. Thus,
the financial security of the individual and his family is severely threatened
when a person is diagnosed with a critical illness. The critical illness policy
eases the financial pressure by providing a lump sum payment on diagnosis of a
covered condition (or on undergoing a covered procedure). The proceeds are a
cash benefit and thus can be used by the insured for any purpose.
In the Indian context, life insurance companies offer this product in two forms:
In the accelerated CI product, the death benefit is accelerated and the benefit
amount (otherwise payable on death) is paid if the insured is diagnosed of any
specified critical illnesses. Under the second type, the benefit is payable on
diagnosis of critical illness and is unlinked to any death benefit.
Example
Raghav had taken a life insurance policy for Rs.3 lakhs which included an
accelerated critical illness cover of Rs.1 lakh at the age of 25. He was diagnosed
with cancer at the age of 36 which was covered under his critical illness policy.
So, the insurance company paid him Rs.1 lakh on diagnosis of cancer and his life
insurance coverage was reduced to Rs.2 lakhs (Rs.3 lakhs – Rs.1 lakh). He died
at the age of 45 and the insurance company paid the remaining life insurance
cover of Rs. 2 lakhs to his beneficiaries.
However, if Raghav would have taken a stand alone critical illness policy of
Rs.1 lakh along with the life insurance coverage of Rs.3 lakhs, then he could
have received Rs.1 lakh on the diagnosis of cancer disease and at the time of his
death, his beneficiaries could have received the entire life insurance sum of
Rs.3 lakhs.
i. The list of covered critical illnesses in any product varies across insurers
and insurers often design products based on the following factors:
The last mentioned data may not be easy to find in India but currently
Indian insurers are pricing the products based on reinsurers’ data. Initiatives
have also been underway to standardise the nomenclature and definitions of
critical illnesses in India so that the products are comparable and can be
more readily understood by the potential customers. In many markets (UK,
Malaysia etc) the definitions of the conditions are already standardised by
industry agreement or regulatory action. In India also, IRDA has moved
forward in this direction in consultation with the industry.
ii. Common conditions which are covered in critical illness policies are:
9 Cancer
9 Coronary artery bypass grafting (CABG)
9 Heart attack/ Myocardial infarction
9 Kidney failure
9 Major organ transplant
9 Stroke
9 Alzheimer’s disease
9 Multiple sclerosis
9 Aorta surgery
9 Benign brain tumor
9 Motor neuron disease
9 Paralysis/Paraplegia
None of the reimbursement or indemnity health insurance policies meet 100 per
cent of the expenses incurred due to a hospitalisation. For instance, the
expenses on attendant’s food, visitor charges, etc., are not covered by the
policies. The customer will be out of office during hospitalisation and there are
chances that he will incur loss of pay. The allowances are expected to offset his
loss of income and other such incidental costs.
Disability benefit plans are also known as income protection plans (IP). This
product protects and covers the loss of income when the insured is unable to
pursue his occupation due to injury or illness.
Example
As we all know that life is uncertain, a person who is earning good and living
happily with his family can instantly lose his ability to earn income due to a
sudden accident or illness. A normal health insurance policy can help a person
to pay his medical bills, but it would not help him to replace his income which
he lost due to not attending his job.
In either case, this provides for a fixed income (related to the sum assured
under the insurance policy) during the period of incapacity due to accident (but
not due to ill health) subject to a maximum payout period as laid down in the
policy. Illness related IP covers are yet to find their way in the Indian market.
Long-term care includes all forms of continuing personal or nursing care for
people who are unable to look after themselves without a degree of support and
whose health is not likely to get better in future.
The long-term care costs can be divided into three broad categories.
a) Personal care costs like the additional costs incurred for being looked
after by nurses or skilled personnel
b) Living costs like food, clothing, amenities etc
c) Housing costs
LTC insurance has evolved with an aim to indemnify the insured for the
additional costs incurred when they are in need of long-term care. It is a new
concept and is still evolving in developed markets. LTCI plans can be classified
based on method of funding.
a) Pre-funded plans
Under these plans, the insured will pay the premium when the insured is in
healthy condition. The premium payment can be for a certain period or for
life time. The benefit payment is dependent on claim definition. The claim
trigger may be defined based upon impact on Activities of Daily Living
(ADL’s) or more restrictive definitions can be used. The more restrictive the
definition, the lesser will be the premium as there will be less likelihood of
incidence of claim.
These plans are purchased by a lump sum payment when the insured is
requiring long term care. The severity of disability will decide the quantum
of benefit. The more is the disability, the more will be the benefit as the
expected survival period requiring long-term care will be lesser.
This product concept is relatively new. The market for this product is
developing rapidly in developed markets. In India the market for this
product (at the time of writing this course) is yet to be developed. However,
with development of nuclear families, changing culture, and developing
economy the product will find market in the coming years.
Health insurance in India is largely a pure risk product without any investment
returns. Recently, some life insurance companies have launched Unit Linked
Health Insurance plans. In this plan, the total premium is split up into risk
premium and investment amount. While the risk premium is allocated for the
health insurance coverage, the investment amount is diverted to the unit linked
funds which can pay for the future health costs or for the costs like OPD not
covered in the risk component. The products may also offer other benefits like
hospitalisation allowances, critical illness benefits etc.
Internationally, there are products called as Health Savings Account (HSA) which
accumulate an amount to be utilised when the account holder needs to spend
on health care, i.e. usually at the senior age. These products encourage savings
for expected high costs of medical care in the future. Individuals are personally
conscious of costs so help reduce moral hazard and may mobilise greater funds
for health.
However, savings alone are generally not high enough to protect a person from
unexpectedly high cost diseases or chronic conditions. To avoid this, HSA’s are
often offered together with a catastrophic health insurance plan to cover rare
but high cost events.
Group insurance is the most common form of health insurance globally. Group
insurance reduces adverse selection and offers the customer the advantage of
collective bargaining power with respect to the features of the product,
premium discounts etc.
a) The group should be an already existing one and must not have been
formed for the purpose of insurance coverage.
c) There should be a group organiser who can act as a coordinator with the
insurance company.
Group insurance policies can be issued to various types of groups like employer-
employee groups and affinity groups. Again, the premium contribution can be
either contributory or non-contributory schemes. In contributory schemes, the
beneficiaries (employees or members) also contribute to the premium and in
non-contributory schemes, only the employer or the affinity organisation
contributes to the premium. Normally, employee premiums are paid by the
employers for availing the corporate tax benefits and it also serves as an
attractive feature for recruiting the people from the market and for retaining
them.
IC-27 HEALTH INSURANCE 93
CHAPTER 5 POLICY CLAUSES FOR VARIOUS HEALTH INSURANCE PRODUCTS
Example
There are some key differences between the group and individual policies which
are summarised below:
a) Product
Individual plans usually have standard terms and conditions whereas group
insurance policies are usually customised or tailor made and the terms and
conditions can be fine-tuned according to the nature of the group. For
example, the group policies may cover maternity and pre-existing diseases
from day one.
b) Premium
The premium for the individual products can vary from the group insurance.
During the tariff era, where premium for fire and engineering insurance was
fixed by tariff, insurance companies experienced very low claims ratio in
fire portfolio and used to cross-subsidise the group health insurance
premium as a marketing strategy for fire business. This led to a very high
claims ratio in health insurance portfolio. However, after detariffing, there
has been a gradual correction in group health insurance premium. In fact,
increasingly the true costs of group health insurance are becoming apparent
to corporate consumers and they are exploring ways to reduce the costs of
insurance coverage for their employees/members, including cost sharing
mechanisms like deductibles, introducing contribution of premium from
employees to cover their dependant parents etc.
c) Medical records
However, most of the group health plans are provided without any medical
examination or records. This is because insurer is pooling the risk by
covering large number of people, which helps to maintain balance between
people with poor health and those with good health.
d) Underwriting
In group health insurance, every person in the group is included in the plan
and no one can be denied coverage on the basis of any pre-existing health
conditions. But in an individual health insurance plan, insurer has an option
to choose or deny the coverage on the basis of pre-existing health
conditions.
Table 5.1
Test Yourself 3
Which of the following hospitalisation costs are normally not covered under
hospitalisation indemnity plans?
I. Accommodation costs
II. Surgeon’s fee
III. Radiotherapy charges
IV. Maternity costs
Test Yourself 4
Based on the health insurance products currently available in India, some of the
common insurance clauses are discussed in this Learning Outcome. Any of these
clauses may be modified and/or adapted by insurance companies according to
their requirements and so this section should be seen only as a general listing to
help understand health insurance product conditions. However, an inquisitive
student can read in detail about the various definitions and other health
insurance clauses used for health insurance products on insurer’s websites.
1. 24 hours hospitalisation
2. Limits of usage
b) Room rent: Often, to balance the costs of medical necessity and luxury,
as also to control costs for insurers, some limits for room charges are
imposed, say 1% of sum insured etc.
Example
Swati has taken a health insurance policy with a cover of Rs.1 lakh recently
which has a clause for limits on usage of some hospitalisation expenses such as:
3. Limits of indemnity
It is the maximum liability for any or all of the claims made during the policy
period. It can be availed during the period of the policy by the insured person
for hospitalisation or any other claimable events. This is stated on the policy
schedule and is also called the sum insured.
Example
Karan had taken a mediclaim policy for a cover of Rs.2 lakhs. Unluckily, it was a
very bad year for Karan health-wise. He met with an accident and had a few
fractures in his body. He had to undergo surgery for it and was later hospitalised
for 15 days for recovery. The bill raised by the hospital was Rs.185,000 which
was paid by his insurance company. He left with a coverage of Rs.15,000.
Few months later, he was again hospitalised due to a heart attack and the bill
raised by the hospital this time was Rs.25,000. As his balance indemnity limit
was only Rs.15,000, the insurance company paid that amount and the balance
amount of Rs.10,000 had to be paid by Karan from his pocket.
This benefit was previously offered in mediclaim products and now is also
included in some of the newer hospitalisation policies. It implies medical
treatment for a period exceeding three days for such illness which in normal
course would require care and treatment at a hospital/nursing home as in-
patient but actually taken whilst confined at home in India due to any of the
following circumstances:
a) The condition of the patient is such that he/she cannot be moved to the
hospital/nursing home, or
b) The patient cannot be moved to the hospital due to lack of any place in
the hospital.
Example
Puneet got caught by swine flu spreading widely in his city. All the hospitals in
the city were mostly occupied by such patients, so he didn’t get a bed in any of
the hospitals. His condition started deteriorating, so the doctors suggested his
family to start the treatment at home by making arrangements for all the
necessary set-ups of a hospital at his home. The treatment continued for six
days. Puneet’s health insurance coverage had a clause for coverage of
domiciliary hospitalisation costs which fully covered all his expenses during this
treatment.
6. Deductible
Deductibles are a cost sharing mechanism. These are the initial amount of an
admissible claim which must be first borne by the insured before the insurer
starts paying for the claim.
Example
Girish has taken a health insurance policy which had a clause for deductible of
Rs.10,000. This clause means that the first Rs.10,000 of every admissible claim
will have to be borne by Girish and excess, if any will be paid by the insurance
company. For example, if Girish has incurred hospitalisation expenses of
Rs.25,000, then he will have to pay first Rs.10,000 from his own pocket as
deductible and then the insurance company will pay excess sum of Rs.15,000.
7. Co-payment or co-insurance
In the Indian context, both of these terms are used interchangeably to reflect
the percentage of risk that the insured is required to bear.
Example
The health insurance policy taken by Vikas has a co-payment clause of 20%. It
means that the insurance company will not bear the entire expenses. Vikas will
have to pay Rs.20 from his own pocket for every Rs.100 claimed. Therefore, if
Vikas will incur hospitalisation expenses of Rs.15,000, then he will have to pay
20% of it, i.e. Rs.3,000 from his own pocket and the insurance company will pay
his share of 80%, i.e. remaining expenses of Rs.12,000.
8. Waiting period
The initial period within which any claims made will not be entertained.
Normally, all the new policies come with a minimum 30 days waiting period
wherein the insured person cannot make a claim for the diseases contracted
during the first 30 days. This is to avoid someone taking a policy in order to get
a hospitalisation claim immediately after purchase of the policy. The waiting
period does not usually apply to accidental injuries, or to renewals of policies.
9. Pre-existing illness
This gains importance in the light of the exclusion to the policy that is
applicable for the pre-existing illnesses. This has been the subject of many legal
interpretations, a lot of consumer grievances and considerable media attention.
In recent years, subsequent to a consensus of the General Insurance Council,
insurance companies have started covering pre-existing illness after the
completion of 4 policy years. An insurance company may choose to reduce 4
year period but cannot increase the same..
Example
10. Exclusions
Some of the common exclusions (list is indicative and not exhaustive) are:
a) Pre-existing illness
d) Injury or disease due to war, war like operations and similar scenarios
f) Dental treatment
h) Naturopathy treatment
Usually, this clause can only be invoked by the insurer for reasons of fraud,
moral hazard, misrepresentation or non-cooperation of the insured. Similarly,
the customer may also cancel the policy based on the policy conditions and the
insurance company is supposed to refund the premium on short-term cover
scales of the insurer. However the company is liable for any claim, which arose
prior to the date of cancellation.
After much discussion in this direction and as required by the regulator, the
industry’s stand generally is that the health insurance products will ordinarily
be renewable. However, the insurer is not responsible or liable for non-renewal
of policy due to non-receipt or delayed receipt of the renewal notice to the
insured. Also, the company may revise the premium rates, terms and conditions
of the policy at the time of renewal. Renewal of the policy is not automatic and
the premium due must be paid by the proposer to the company before the due
date. The insurer normally sends renewal notice but not sending it will not
tantamount to deficiency in services.
a) Standardisation of definitions
b) Standardisation of forms
The majority of the insurers and TPAs require mostly the same information
in their pre-authorisation and claims forms. However, each of them uses
different formats and this means that a typical hospital would be expected
to keep stock of 30 or 40 different forms and understand them well. If the
forms would be standardised, they will be better understood, more
complete and more accurate. This was therefore taken up by the multi-
stakeholder working groups to develop and suggest to the industry for
standardisation of forms for pre-authorisation and claims which could be
used by all insurers and TPAs.
Conclusion: there are no ideal product types and ideal clauses. Insurance
companies keep on researching and inventing new product types and innovative
clauses to attract the customers. Students should keep on reading and
analysing the policy clauses and conditions of various products floated by the
insurance companies to appreciate the Unique Selling Proposition (USP) of the
products in the offering.
Test Yourself 5
Test Yourself 6
All of the following are common clauses of a health insurance contract except:
I. Deductibles
II. Renewal
III. Cancellation
IV. No waiting period
Test Yourself 7
I. Cancer
II. Coma
III. Heart attack
IV. Paralysis
Summary
a) Health insurance policy is a contract between the insurer and the insured.
c) The proposal form of any health insurance is divided mainly into two parts:
details of the applicant and self-declaration of health status by the
applicant.
g) Disability benefit plans, also known as income protection plans (IP) protects
and covers the loss of income when the insured is unable to pursue his
occupation due to injury or illness.
h) Long-term care plan indemnify the insured for the additional costs incurred
during the need of long-term care, and includes all forms of continuing
nursing care for people who are unable to look after themselves without a
degree of support and whose health is not likely to get better in future.
i) Group insurance reduces adverse selection and offers the customer the
advantage of collective bargaining power with respect to the features of the
product, premium discounts etc.
j) The common clauses which are found generally in all health insurance
contracts are 24 hours hospitalisation, limits of usage, indemnity, cashless
facility, deductible, co-payment, waiting period, pre-existing illness,
exclusions, cancellation and renewability clause.
Answer 1
Answer 2
Answer 3
Maternity costs are normally not covered under hospitalisation indemnity plans.
Answer 4
Disability benefit plan usually replaces 60% of a disabled person’s lost income.
Answer 5
The treatment under insurance cover should be taken in a hospital that is duly
licensed and registered.
Answer 6
The waiting period of minimum 30 days is one of the most important clauses of
a health insurance contract wherein the insured cannot make a claim for any
disease contracted during the waiting period.
Answer 7
Self-Examination Questions
Question 1
Question 2
I. Specific questions about any illnesses in the various systems of the body of
the customer
II. Questions about occupation and income details
III. Questions about health conditions of all family members
IV. Questions about financial condition of the customer
Question 3
Question 4
Question 5
Question 6
______________ is the maximum liability for all the claims made during the
policy period.
I. Cashless
II. Indemnity
III. Fixed amount
IV. Lump sum payment
Answer 1
Insurance contracts are different from other contracts as they are based on the
principle of utmost good faith. In all other form of contracts, the principle of
‘caveat emptor’ is followed, i.e. the buyer should beware.
Answer 2
Answer 3
Answer 4
Every person in the group is covered in a group health insurance plan and no
one can be denied coverage on the basis of pre-existing health conditions.
Group insurance policies are usually customised or tailor made according to the
nature of the group.
Answer 5
Answer 6
Indemnity is the maximum liability for any or all of the claims made during the
policy period and is also called as sum insured.
References
Few critical illness nomenclature and definitions are discussed below, though
their language is very technical and may not be easily understandable by a
common person, but these are used generally by most of the insurance
companies in their insurance contract for encouraging standardisation.
a) The diagnosis for this will be evidenced by all of the following criteria:
The actual undergoing of open chest surgery for the correction of one or more
coronary arteries, which is/are narrowed or blocked, by coronary artery bypass
graft (CABG). The diagnosis must be supported by a coronary angiography and
the realisation of surgery has to be confirmed by a specialist medical
practitioner. Excluded are:
End stage renal disease presenting as chronic irreversible failure of both kidneys
to function, as a result of which either regular renal dialysis (hemodialysis or
peritoneal dialysis) is instituted or renal transplantation is carried out. Diagnosis
has to be confirmed by a specialist medical practitioner.
i. One of the following human organs: heart, lung, liver, kidney, pancreas,
that resulted from irreversible end-stage failure of the relevant organ,
or
ii. Human bone marrow using haematopoietic stem cells
It is a total and irreversible loss of use of two or more limbs as a result of injury
or disease of the brain or spinal cord. A specialist medical practitioner must be
of the opinion that the paralysis will be permanent with no hope of recovery
and must be present for more than 3 months.
d) Other causes of neurological damage such as SLE and HIV are excluded.
Chapter Introduction
This chapter aims to provide you with knowledge about importance of data for
health insurance, various sources of data for health insurance and how is it
collected and analysed for various purposes. It will also brief you about the
IRDA’s role in collecting, processing and disseminating the health insurance
data. It will also discuss the actuarial role and techniques for pricing and
reserving in health insurance.
Learning Outcomes
In the current market, data is one of the most valuable resources. However,
data is not useful unless it can be processed and turned into information that
allows a business competitive advantage. Though we have various information
systems to collect information, sometimes, it just results in loads of information
with no direction. This is because when data is collected, it is usually presented
in various forms and formats which makes it out of order. Therefore, we need a
proper system to use the data to help us in decision-making, pricing of
products, testing various hypotheses and identifying trends and opportunities.
In the arena of health insurance, thousands of claims are generated every day,
including hospitals, physicians, and pharmacies. A number of TPAs process these
claims and route them to the appropriate payer. Thus, the TPAs carry huge
amounts of data that runs in thousands everyday but other than routing them,
no other purpose is served from the data. It was in this context that IRDA
constituted Insurance Information Bureau (IIB) to manage the information of the
insurance industry as a central data repository. Data queries and analyses have
been facilitated greatly with the help of such data warehousing and now the
data is used increasingly by a wide variety of employees, , hospitals, insurers
and other stakeholders in the industry.
With the growing complexity of health insurance business and ever changing
market scenario there is a need for scientific pricing and designing of insurance
products. Data is one of the vital elements of health insurance business. Policy
design, business performance monitoring, product pricing, financial reporting,
asset liability management etc., are all dependent on historical data.
Data is also used in different forms in various departments other than just its
use for actuarial purposes. Thus, underwriting, claims, marketing and sales
departments are also consumers of health insurance data. Third party
administrators (TPA) in India which process the claims for an insurer also
analyse data and provide reports to the insurance companies on a periodical
basis. Data is also used extensively by the policy makers such as Insurance
Regulatory and Development Authority (IRDA), Ministry of Health and Family
Welfare, Ministry of Finance etc.
The importance of data of the health insurance industry for various sectors is
summarised below:
a) For insurers
Example
iii. Underwriters: Use data to study the pattern indicated by the data to
decide the acceptance or denial of a risk. An underwriter also uses data
to load premiums or provide discounts for a particular kind of risk.
Example
Insurance underwriting is the process of selection, classification and rating of
risks and it cannot be performed effectively without the availability of
sufficient data.
iv. Finance: Use data to evaluate the company’s liabilities for financial
reporting and maintaining solvency margins as stipulated by the
regulator.
b) For regulators
Use data to analyse the overall performance of the sector, to keep track of
market developments, to frame policies in regards to solvency margins, file
and use, customer education and awareness etc.
c) For Government
d) For TPAs
Example
The TPAs use the health insurance data to develop appropriate systems and
management structures for controlling cost, develop procedures to minimise
unnecessary treatments/investigations, improve quality of services and
ultimately lead to lower insurance premiums.
Example
Healthcare providers can use the health insurance database for taking initiative
to deliver services to their patients in a high quality and efficient manner. They
can take action to increase the patient outcomes, but at reduced cost.
Providers can also use this data to identify the gaps in the service provided and
improve delivery and patient satisfaction.
The policy level information is contained in this table. It has details such as
the total number of members covered under a policy, policy premium, start
date and end date of policy.
This table contains information about the individual members covered under
the policy. The details include the age or date of birth of member, sum
insured, gender and relationship with the insured.
This table shows the outstanding claim amount at the beginning and close of
each financial year as well as the total amount paid during the year in
aggregate.
The table below shows the list of important fields which are covered in
Tables A, B and C.
Table 6.1
Apart from the data maintained by commercial insurance companies, there are
other data sources that are used in the health insurance industry such as:
4. Data warehousing
Definition
In India, a data warehouse is used to store and summarise the health insurance
data in Table A, B and C format as prescribed by the IRDA. A good data
warehouse system should be able to:
a) Store data that may come in different formats such as SQL, SAS, MS
Access etc.
d) Capture and store the data in a standard format for example insurer
e) names, cities and hospital names could be coded or with drop down
menu to avoid spelling errors or variations in spelling
g) Provide flexibility to the user to generate reports that are useful for
analysis and can be given to top management for a review
Example
An insurance company can use the data warehouse to access data related to
market trends. The insurer can develop profiles of different customers using
information such as demographics, behavioural or lifestyle data, product and
service utilisation, survey data and information about customer healthcare
attitudes. The insurer can use this knowledge to keep its customers happy by
delivering best products and care to them.
Data warehousing can also provide information about the products and services
mostly used by the customers. It also provides information about the specific
products to be targeted to specific populations. Insurers can also use the
marketing data to track the responses of the customers for a specific product so
that if required, it can be evaluated and refined on time.
Test Yourself 1
1. Collection and collation of data in India and the IRDA data repository28
Before the IIB was created by IRDA in 2009, health insurance industry sent the
data to the Tariff Advisory Committee (TAC) since the year 2004. Section 64 UE
of the Insurance Act, 1938, inter-alia authorised TAC to require and collect
information etc. The TAC also published a Health Insurance Data Reporting
Manual which contained detailed instructions on acceptable data structures to
standardise data collection. Data table formats and manual developed by TAC
were revised in 2008 and were then adopted by IRDA, which later authorised IIB
to perform the function of collecting, collating and disseminating data earlier
vested with TAC.
Example
Data compilation, storage and analysis in the Indian health insurance sector got
a major boost with the introduction of TPAs. The TPAs have emerged as the
custodians for enrollment and claims data for their clients. They manage the
policyholder details through the readily available tailor-made software for such
purposes and provide it to IIB periodically. However, the data stored by
different TPAs may have significant variation in terms of quality and
consistency.
By virtue of powers vested with the IRDA to seek information and returns, under
section 14 (2) (h) of the IRDA Act and under sections 14, 21 and 110c of the
Insurance Act, all insurers have been directed to submit information to the IIB in
the data formats specified by IRDA within time limits fixed by IRDA.
IIB has created a data warehouse which will enable insurers, other stake holders
and researchers to have easy access to validated data from one source. IIB
collects data from all insurers (and TPAs), integrates the data into logical
subject areas, stores the data in a manner that is accessible and understandable
to decision makers and delivers data / information to decision makers through
report writing and query tools. Aggregated analysis of health insurance data is
also made available on the IRDA website.
28
Based in information from the IRDA website and reports of working groups of CII and FICCI
IC-27 HEALTH INSURANCE 121
CHAPTER 6 COLLECTION AND ANALYSIS OF HEALTH INSURANCE DATA
IRDA will be the sole and exclusive owner of all data collected / received from
the insurance industry. Users will be provided with only specific levels of
permissions to use the said data. IRDA also reserves the right to impose
restrictions on the use of data and publication of findings from the data.
2. Data interpretation
a) Written premium
This analysis can show the number of people covered and policy premium
received by type and by written policy year for each underwriting office.
This helps in identifying the average premium (on per person basis) for both
group and individual policy. This will help an insurer to understand where to
focus its sales and marketing efforts. This will also help to monitor the
result of rate actions taken by the various underwriting offices.
Example
An insurance company introduces a low cost health insurance product for the
people staying in rural areas. The cost of the product was as low as Rs.10 per
member per month in a family. As the company introduces the product for the
first time and that too at a very low cost, it was concerned about the results.
However, the analysis done at the end of the year on written premiums for the
product were quite surprising. The product was able to attract many people in
rural areas due to its low cost which resulted in a strong policyholder base and
overall profitability. The company therefore, decided to continue the product
at the same price.
b) Earned premium
This analysis can divide the written premium for each of the policy years
into two segments: earned premium for the current year and the balance for
the remaining period for which the insurance coverage will continue.
Example
Ketan has taken a health insurance policy in July 2012 and paid a premium of
Rs.10,000 for two years. By December 2012, six months had passed and there
were no claims made by Ketan during this period. So, the insurance company
will have an earned premium amount of Rs.2,500 (Rs.10,000 x 6 months/24
months) for 6 months. This amount is now profit for the insurance company.
ii. It is used to calculate the insurer’s loss ratios for different products
where total losses or claims for a period are divided by the earned
premium for the corresponding period.
c) Age distribution
This is the number of people covered in different age bands for both group
and individual policies. This analysis is used to:
i. Study the percentage share of each of the age categories for each policy
year
ii. Understand the customer profile changes from year to year in different
age bands.
iii. Understand the demographics of covered people and therefore their risk
profile.
Group size is an important indicator for risk. Small groups represent riskier
business while large groups represent less risk from an underwriting
perspective. This analysis can show the number of people covered and the
premium for different group sizes for both group and individual policies. This
analysis is used to:
i. Study the average premium (per person)
ii. Study the percentage share of number of people for the corresponding
product categories in proportion to the total number of people.
iii. Illustrate premium per person for different groups
iv. Understand the change in claims cost from year to year, and
v. Facilitate monitoring the individual, small group and large group blocks
of business separately.
Example
This is the distribution of the number of claims paid and the corresponding
claim amount paid for different amount paid ranges. Claim probability for
any individual is related to the expected number of claims occurring in a
given year and the cost associated with each such claim.
This is used to study the percentage of total claim amount paid for each
claim range in proportion to the total claim amount paid. The claims
analysis helps to calculate the expected frequency and average amount of
claim in different claim ranges. This can be used further to calculate the
expected amount per claim.
f) Claims analysis
This analysis can show the amount of claim, the total amount paid and the
amount paid for different benefits, including room, nursing, surgery,
miscellaneous etc. It can show the total amount of claims paid and the
corresponding number of claims for different years and the components of
claim costs. This analysis can be done under various categories such as:
This analysis can show the distribution of number of claims paid and the
corresponding claim amount paid for different ranges of sum insured. This is
used to study the percentage of total claim amount paid for each sum
insured range. This analysis will help insurer to point out the utilisation level
at different sum insured ranges.
This analysis studies the number of claims and the amount paid for each age
band and hence reflects the average amount and the percentage of total
amount paid for the respective age bands. This analysis helps in identifying
the frequency and severity of claims from different age bands.
Example
Claims analysis done on the basis of geographical locations takes into
consideration the topography, physical factors of the region, economic factors
involved in that region, political stability, industrial development, trade
activities, lifestyles and other varied factors.
The insurance companies usually charge higher premiums from customers
staying in metropolitan cities than people staying in rural areas. This is because
the people staying in cities are more prone to health risks and accidents than
people staying in village areas. Moreover, the most common diseases nowadays
like diabetes, hypertension, obesity etc. are also more frequent in cities than in
villages due to lifestyle. The people staying in rural areas are more exposed to
fresh air, food and environment, so the chances of their becoming sick are
comparatively less.
i. The claim data can be analysed by the type of diagnosis, period of stay
in the hospital and cost of service provided by them.
ii. This helps in identifying the major disease group, their claim frequency
and the cost of treatment by provider.
iii. This helps an insurer to ascertain the quality of care and appropriateness
of the charges made by providers.
iv. This will also help avoiding misuse, frauds and help in contracting with
providers.
Example
The analysis of data related to healthcare providers can help insurer to detect
frauds by the providers. The analysis can be done on parameters such as
treatment costs higher than usual, suggestive of costlier investigations,
extended duration of stay in the hospital most of the times, unrelated diagnosis
and investigations etc. which can trigger the misuse of health insurance by the
providers etc. The insurance company can ban such healthcare provider from
their list.
3. Advanced analysis
In more advanced analysis of the data, many parameters can be used to drill
down and look at more specific numbers for both premiums and claims. The
table below enlists a sample of some of the frequently used parameters.
Table 6.2
The above mentioned parameters can be further drilled down to look at the
specific details. For example the following drill down will help in analysing
amount paid to a hospital in a particular location for same age category and
disease condition:
Claims paid by TPA by location by age by ICD code by hospital variables above.
Example
Example
Table 6.4
Premium by age
1. Premium by age by sum insured
2. Premium by age by TPA
3. Premium by age by underwriting office
4. Premium by age by group / individual
Example
Table 6.5
Countries need to adopt and implement this classification so that the morbidity
and mortality databases are comparable within the various region/states of the
country and between countries of the region/world. Such reliable information is
essential for meaningful conclusion on the health status of the population and
for planning the development of facilities for medical and healthcare and their
efficient functioning.
The ICD is revised periodically and is currently in its tenth edition. Since Indian
industry was still in its nascent stage in terms of data collection and analysis
when the decision to implement a disease coding system was being formulated
around the year 2004, the latest available version was the tenth one
(abbreviated as ICD-10) and was considered as the best alternative.
In India, the ICD code is generally assigned at the time of discharge either by
the hospital staff or more frequently, by the TPAs at the time of claim
processing.
In addition ICD10 also provides the basis for compilation of national mortality
and morbidity statistics by WHO member states. It is a critical input for the
provider payment mechanism known as Diagnosis Related Groups (DRGs) where
the payment to the provider is linked to the diagnosis of the ailment and not to
the input of services.
130 IC-27 HEALTH INSURANCE
ACTUARIAL FUNCTION IN A HEALTH INSURANCE COMPANY CHAPTER 6
Test Yourself 2
The collection of data from insurers and TPAs is currently done in India by the
___________.
Test Yourself 3
Apart from these steps, to be able to remain solvent at all times, the company
needs to maintain a reserve for the policies it has sold.
Actuaries conduct various analyses to assist in the above two tasks such as:
i. Analysis of expenses
ii. Analysis of movement of policies such as renewal, cancellations etc
iii. Asset liability modeling
iv. Analysis for modeling customer behaviour such as fraud, renewal etc.
1. Actuarial techniques
Example
Nayan purchased a life insurance policy which pays Rs 100,000 to the policy
holder at the end of five years in case he is alive at that time. To calculate the
premium for such a policy, an actuary will need to estimate the likely cost to
the company in present value terms. Using statistics, the actuary would
estimate the chances of survival till five years and the chances that the policy
holder will go on paying the premiums for five years (that is, the policy is not
lapsed). Using economics, the actuary will decide on the discount rate at which
the future payments will be brought to the present value term (which is a
financial mathematics calculation).
2. Fundamentals of pricing
Example
Many factors play an important role in the pricing of an insurance product. Age
is the most important factor among them. If an applicant is in the age group of
40 to 50 years, then the company will fix a higher pricing for their policy as this
age group people are more prone to hypertension, diabetes and heart attacks.
In group insurance policies, the structure of the group also plays an important
role in pricing of the product. The group which employs a lot of older or
experienced people will pay higher premiums than a group employing college
graduates. Similarly, if the company has more of women employees and that
too below the age of 35, the insurance company can price their premiums at a
higher rate as it may have to pay more due to maternity and childcare costs.
The following are the most important factors to be considered while pricing a
health insurance product:
i. The cost of paying benefits
ii. The cost of administering the program such as issuing policies,
adjudicating claims, collecting premiums, filing annual statements, etc.
iii. The cost of marketing and distributing policies that includes the
commissions paid to agents and brokers.
iv. Companies also need to cover their cost of capital and maintain
adequate financial reserves in case costs are higher than expected.
Example
Administrative costs incurred by an insurance company are also one of the
major components to be considered in their product pricing. The administrative
expenses of an insurance company comprise cost incurred in designing the
product, advertisements, marketing, publicity, employee’s monthly salary,
commission paid to TPAs and agents and other daily operating expenses. These
costs are also recovered from the policyholders in the form of the premium paid
by them.
There may be other considerations involved in pricing apart from the technical
analysis such as:
i. Comparison with the competitor premiums for similar products
ii. Smooth progression of premium with age, sum insured etc.
iii. Cross-subsidy (one segment may have lower profit built-in compared to
the other segment)
iv. Comparison of other products of the same company
v. Premium guarantees etc.
IC-27 HEALTH INSURANCE 133
CHAPTER 6 ACTUARIAL FUNCTION IN A HEALTH INSURANCE COMPANY
3. Claim reserving
Once a policy is sold by the insurance company, meeting the future claim
payments is the company’s ‘liability’ until the cover is expired. This liability
needs to be calculated from time to time for internal management or statutory
reporting. There are various actuarial methods used for calculating the
liabilities or reserving.
The claim management department sets aside a reserve for a claim the moment
it is reported. The actual claim paid at the time of settlement may be more or
less than the reserve. This claim reserving is done for each and every claim on
case-by-case basis.
Actuary’s role in the reserving process is to estimate the incurred but not
reported (IBNR) claim reserves and to estimate the expected additional
payments on the claims for which the claim management department has kept
the reserves. Actuaries use the reporting delay pattern and the claim
settlement pattern to estimate these numbers.
None of the analysis above can be done accurately unless complete and
accurate data is captured in the company’s database systems. For example to
understand that which disease is causing the maximum claims for a company, it
needs to capture the disease details of each claim.
There should also be a unique key using which each claim can be linked back to
the member which gave rise to the claim.
Modeling process is used to analyse the data and come up with a formula which
can be used to predict the future with as much accuracy as possible. These
models are simplistic formulae to understand the complex real life behaviours.
For example using the data a model can be built which predicts the expected
claim amount from a person of age 30, sum insured 200,000 in Mumbai.
There are various kinds of actuarial models available which helps actuaries in
predicting the future behaviour by analysing past claims. A strong foundation of
data is, of course, the precondition to sound actuarial analysis and for setting
the right pricing and reserving structures for the health insurance business.
Test Yourself 4
I. Sell policies
II. Prepare new business plans
III. Calculate the premium for each product
IV. Maintain the accounting records
Test Yourself 5
______________ process is used to analyse the insurance data and come up with
a formula to be used to predict the future with as much accuracy as possible.
I. Claim settlement
II. Modeling
III. Reporting delay pattern
IV. Rating
Summary
a) Data is one of the vital elements of health insurance business and is used in
different departments for various purposes such as policy design, business
performance monitoring, product pricing, financial reporting, asset liability
management etc.
g) IBNR (incurred but not reported) analysis is reserving for the claims which are
incurred but not reported at the end of the accounting period.
m) The modeling process is used to analyse the data and come up with a formula
which can be used to predict the future with as much accuracy as possible.
Answer 1
Answer 2
The collection of data from insurers and TPAs is currently done in India by the
Insurance Information Bureau (IIB).
Answer 3
IBNR claims are the claims which are incurred but not reported.
Answer 4
Answer 5
The modeling process is used to analyse the insurance data and come up with a
formula to be used to predict the future with as much accuracy as possible.
Self-Examination Questions
Question 1
I. Component
II. Section
III. Technique
IV. Repository
Question 2
Information about the individual members covered under the policy is submitted
to IRDA by insurance companies / TPAs under which of the following tables?
I. Table A
II. Table B
III. Table C
IV. Table D
Question 3
I. Written premium
II. Earned premium
III. Aggregate premium
IV. Average premium
Question 4
I. Integrates the data collected from insurer/TPAs into logical subject areas
II. Delivers data to decision makers through report writing and query tools
III. Aggregates analysis of all health insurance data
IV. Provides codes to classify diseases
Question 5
1) The claim management department sets aside a reserve for a claim the
moment it is reported.
2) Claim reserving by the claim management department is done collectively
for all the claims reported during the year.
Question 6
Answer 1
Answer 2
Answer 3
Answer 4
Answer 5
The claim management department sets aside a reserve for a claim the moment
it is reported. This claim reserving is done for each and every claim on case-by-
case basis.
Answer 6
An actuary’s main role in the claim reserving process is to estimate the incurred
but not reported (IBNR) claim reserves.
Chapter Introduction
The chapter discusses the need for health insurance regulation, the principles of
health regulation and various measures taken to enforce regulation. We also
look at health insurance regulation in the Indian context and the role played by
the Insurance Regulatory and Development Authority (IRDA).
Learning Outcomes
Would you buy / renew health insurance if you noticed the following things?
The obvious answer would be "NO". That leads us to the next question.
29
This section is based on a presentation, Regulating Private Health Insurance, made in the Flagship
course on Health Financing, May 2010, by Pablo Gottret and Somil Nagpal
142 IC-27 HEALTH INSURANCE
PRINCIPLES AND PRACTICE OF HEALTH INSURANCE REGULATION CHAPTER 7
a) Insurance risk
i. Underwriting practices and risk appetite of the insurer give rise to this
type of risk.
ii. In health insurance, each risk by itself is not very large but there still
exists the risk of ‘concentration’.
iii. Reckless underwriting can create trouble for the insurer.
iv. Reinsurance mitigates this risk, and is discussed in more details in
Chapter 10.
b) Investment risk
c) Credit risk
d) Liquidity risk
These risks are not discrete and often overlap and interplay. This requires the
top management to actively manage these risks, along with regulatory
oversight. While self-regulation has been stated as an option, the incentives to
manage risks are different from a regulator’s perspective, thus an independent
regulator is more effective.
A health insurer sells a ‘promise’ to honour a valid claim, and the consumer’s
trust in the insurer keeping its promise is paramount. If an insurer fails, people
would lose their confidence in the entire health insurance system.
a) Regulatory structure
i. Statutory base
The following points are an important statutory base for the regulator.
v. Product regulation
In certain situations, regulator may also regulate the prices (and increases
thereof) of health insurance products.
b) Enforcement of regulations
i. Offsite monitoring
This is done at the regulator’s office itself, without actually going to the
offices of the insurance companies. It includes detailed examination of
various documents like
9 MIS Reports,
9 Accounts,
9 Reinsurance contracts,
9 Outsourcing arrangements etc.
These are done to verify the reports submitted by the insurers, check their
internal controls, and also examine the market conduct aspects of the
insurers.
Health insurance has several areas where regulators may need to ensure
that the customer’s interests are protected. Some of the customer
protection areas for regulatory intervention include
i. Access
Regulator may lay down certain provisions so that insurers cannot arbitrarily
decline renewals or cancel policies, especially where they do so with the
intention of ‘cream skimming’.
iv. Product terms and conditions may also be regulated. There may be
requirements like:
v. Prevention of miss-selling
Test Yourself 1
I. Insurance risk
II. Investment risk
III. Liquidity risk
IV. All of the above
Early years of legislative controls on the insurance sector were consolidated and
updated as the Insurance Act of 1938, which, as revised from time to time. This
does remain at the core of insurance laws for the country30. The regulatory
structure, as also the constituents of the industry, underwent several changes
over the next 7 decades, characterized particularly by two sets of events which
shaped the course of the industry
1. Nationalisation
Nationalisation of the Life Insurance industry in 1956 and the Non-life Insurance
industry in 1973, wherein the large number of erstwhile private insurers were
nationalised and merged into one Life Insurance Corporation and one General
Insurance Corporation (the latter with four subsidiary companies) owned by the
Government of India.
30
IRDA. Report of the Committee on Health Insurance for Senior Citizens, 2007
148 IC-27 HEALTH INSURANCE
HEALTH INSURANCE REGULATION IN THE INDIAN CONTEXT CHAPTER 7
2. Reforms
The Indian insurance industry is, thus, governed by Insurance Act, 1938, General
Insurance Business (Nationalisation) Act, 1972, Life Insurance Corporation Act,
1956, and IRDA Act 1999.
3. Role of IRDA
IRDA is not just a regulatory authority but also plays an active ‘development’
role in health insurance, which has been established in the preamble of IRDA
Act, section 14 of IRDA Act and Section 3(2AA) of Insurance Act 1938.
As health insurance in India continues to be in its early stages, the role of IRDA
is also very crucial in preventing adverse consequences of the health insurance
for cost of care, equity, consumer satisfaction, fraud and ethical standards.
IRDA has stipulated several regulations for both life and non-life insurance
companies in many aspects of business and the same are also applicable, where
relevant, in case of health insurance.
In the General Insurance industry, the Regulator plays a vital role in the
protection of interests of the stakeholders, including policyholders, insurers,
insurance intermediaries etc. Insurance business being a contract of
Uberrima Fidei or Utmost Good Faith, Insurance Regulatory and
Development Authority (IRDA) facilitates transparency and fair business
practices in the Indian Insurance industry through certain guidelines for both
insurers and insured which aims to establish a healthy business environment.
As part of its role as the apex body that governs the manner in which
business is conducted in the insurance industry, IRDA has formed
Policyholder Protection Regulations, 2002 with a view to safeguarding the
interests of policyholders at large.
These guidelines cover the entire policy lifecycle, allowing the insured to
make an informed buying decision and avail of the policy benefits. The act
mandates insurers to provide sufficient information to prospects regarding
the aforementioned areas.
The IRDA has a Grievance Redressal Cell which plays a facilitative role by
taking up complaints against insurers with the respective companies for
speedy resolution. The IRDA however does not adjudicate on complaints. As
claims/policy contracts in dispute require adjudication and the IRDA does
not carry out any adjudication, insured are advised to approach the
available quasi-judicial or judicial channels, i.e., the Insurance Ombudsmen,
Consumer fora or the Civil courts for such complaints.
IRDA has laid down certain instructions for providing access to senior
citizens in 2009. It has also prescribed obligations under rural & social sector
which encourage insurers for making products specifically for health
insurance under micro insurance regulations.
These would help boost operational efficiency in the system as also yield
data for industry’s development.
Definition
“Benefits will not be available for any condition(s) as defined in the policy, until
48 months of continuous coverage have elapsed, since inception of the first
policy with any insurer.”
The essence of this definition is that it provides a maximum look back period
of 48 months and a maximum waiting period of covering pre-existing
diseases as 48 months. Insurance companies are at liberty to reduce these
periods but not enhance it.
Test Yourself 2
As per the IRDA definition, what is the maximum waiting period for covering
pre-existing diseases?
I. 1 year
II. 24 months
III. 36 months
IV. 48 months
Summary
e) The regulator uses off-site and on-site monitoring for the purpose of
regulating the insurer’s activity
Answer 1
The correct option is IV.
An insurer has to manage different risks such as insurance risk, investment risk
and liquidity risk.
Answer 2
The correct option is IV.
As per the IRDA definition, what is the maximum waiting period for covering is
48 months.
Self-Examination Questions
Question 1
Question 2
I. MIS Reports
II. Accounts
III. Personal income statements of the board members
IV. Reinsurance contracts
Question 3
Which of the following is not under the area consumer protection regulation?
Question 4
I. 1999
II. 2000
III. 2001
IV. 1998
IC-27 HEALTH INSURANCE 153
CHAPTER 7 PRACTICE QUESTIONS AND ANSWERS
Question 5
Regulations for product terms and conditions may not include _____________.
Answer 1
Answer 2
Answer 3
Answer 4
Answer 5
Regulations for product terms and conditions may not include free delivery of
products to the needy.
Chapter introduction
Learning Outcomes
A. Consumer protection
B. Claim servicing
C. Grievance redressal
A. Consumer protection
The crux of the problem from the consumer protection point of view is the
information asymmetry and the imbalance of the power, information and
resources between policyholders and insurers.
However, more often than not, insurance being a legal contract with detailed
terms; it is the policyholder who is vulnerable to lack of awareness about policy
conditions.
1. Transparency
The policy sale represents the start of the insurance contract. The clarity of
information at the time of the sale process is important to avoid dissonance
later, at the time of claims. Customers need to have transparency of
information at every stage of the policy lifecycle.
All the touch points like website, emails, letter, branch, call centre should be
information-driven clearly informing the customer what he or she needs to
know.
Insurance being a matter of solicitation just does not restrict only to pre-sale
services but extends to the post-sales services and renewal as well.
It is mainly at the time of claims where policy terms and conditions come into
play. If the same is explained to the customer, then the claim process becomes
smooth and hassle free with minimal dissonance.
The claim settlement process of an insurer portrays the ability to put in place a
robust claim assessment process, which ensures that genuine claims are cleared
speedily and fraudulent claims are identified and blocked, with steps taken to
minimise their recurrence.
4. Consumer education
5. Robust technology
Technology plays a major role in making the process easy, quick and
frictionless.
A robust system should allow the complete tracking of all details and status
updates, via SMS and Email to keep the customer abreast of the progress of
their requests.
Regardless of the channel from which the policy may have been purchased,
companies are now offering their customers 24x7 access via a single toll free
number, providing the confidence to the insured that the insurer is just a call
away.
A customer may contact the company through any of the following modes:
The request received from the customer with respect to health insurance may
be related to cancellations, policy related, endorsement related, product
clarification, claims status etc.
These requests can either be quick fixes i.e. resolved at the touch-point itself,
usually termed as a First Call Resolution (FCR), or be assigned to the various
resolution teams who process these cases and update the status against the
service requests raised in the Customer Relationship Management (CRM)
application. The resolution is updated to the customers via SMS, e-mails or
letters.
To ensure customer delight and faster servicing, insurers should strive to resolve
most of the service requests on the first call itself. For this, the core CRM
application needs to be integrated with other base systems so that there is
more information availability at the front-end with empowerment to close the
request as an FCR.
IVR-CTI is another technology that is being looked into, which essentially means
integration of the insurer’s CRM system with the incoming customer call.
Call recording solutions are now omnipresent to enable recording of all phone
conversations at the call centre, which can be easily retrieved to protect the
policy holder in case of a dispute.
6. Fair treatment
Fair treatment at every stage, both before and after sales makes insurance
attractive to the customer and keeps his confidence in the same. Health
Insurance being the most varied product based on requirement, need, lifestyle
and standard of living, pricing plays a major role.
With clear and unambiguous terms and conditions, price should be adequate,
neither too high making it unattractive for the customer, nor too low thereby
endangering the insurer’s solvency. Insurers must aim to deliver a structured
and fair basis for determining health benefits and pay outs.
Industry data on health insurance claims is now available on the IRDA and IIB
(Insurance Information Bureau) website. A common health data repository
supported by standardised formats of capture of health data is a critical
initiative for the industry that will help provide right priced insurance solutions
to customers.
Test Yourself 1
Identify a critical initiative for the industry that will help provide right priced
insurance solutions to customers.
B. Claim servicing
An insurance policy promises to pay a ‘claim’ when the insured event occurs as
per the terms of the policy.
Definition
A ‘claim’ also refers to the documents and process by which the insured
demands the admissible insured amount from the insurance company.
An insurance company:
Definition
An insurance company settles the claim through its own claim processing
department (‘in-house’) or ties up with a Third Party Administrator (TPA) which
undertakes to do this on behalf of the insurance company.
Definition
Tip
Definition
Non-network hospitals are those which do not have tie-up with TPA and any
policyholder seeking treatment in these hospitals would have to pay for the
treatment and later claim as per the reimbursement procedure.
The procedure for making a claim varies with each company and/or the product
or policy terms, but keeping a few general points in mind ensures a speedy
claim settlement and prevents rejection of the claim.
The claim settlement paid by the Insurance Company comprises only the
expenses admissible and actually incurred.
On the other hand, in case of benefit policies like hospital daily cash and
critical illness policies, the insured is paid the pre-specified lump sum amount
regardless of the actual expenses incurred.
Claims that are not admissible, fully or partially, as per the policy conditions,
can be repudiated / rejected by the insurers. It is important to know that
partial reductions in claimed amount are usually due to deficiency of supporting
documents or for expenses, which are not covered under the policy. In case of
the former, if the requisite documents are made available, the claim may be
considered.
Repudiation can be prevented by carefully reading the policy for its scope of
coverage, co-payments and sub-limits applicable and the exclusions, and by
ensuring that the insured has correctly declared the health status including any
pre-existing diseases at the time of proposal for the insurance policy.
It also helps in the relationship if the repudiation letter from the insurer clearly
provides the reasons and rationale for a deduction in the claimed amount. In
cases where the insured is not satisfied by the reasons for rejection, he/she can
represent the same to the insurer.
Grievances not resolved by the insurers within one month can also be taken up
with the Insurance Ombudsman within whose jurisdiction the policy is issued.
Test Yourself 2
C. Grievance redressal
Over and above this, one may approach the Insurance Ombudsman for
complaints relating to personal insurance claims for value of up to Rs. 20 lakhs.
The other channels available to a policyholder are the Consumer Courts and the
Civil Courts. The IRDA has a Grievance Redressal Cell, which plays a facilitative
role by taking up complaints against insurers with the respective companies for
a speedy resolution.
When a policyholder has a complaint to make, he/ she must first approach the
Grievance or Consumer Complaints cell of the insurer. In the event of there
being no response or no satisfactory response, the policyholder may write to the
Grievance Redressal Cell of the IRDA, which will then take up the matter with
the concerned company for examination or re-examination. Only cases of delay
or non-response regarding matters relating to policies and claims are taken up
by the Cell with the insurers for a speedy disposal.
If the complainant is looking for adjudication in respect of claims, he/ she may
approach the Insurance Ombudsman. The office of the Ombudsman was set up
under the Redressal of Public Grievances Rules, 1998 framed by the Central
Government.
The rules apply to all the insurance companies operating in the general
insurance and life insurance sectors. The objects of the rules are to resolve all
complaints relating to settlement of claim on the part of insurance companies in
a cost-effective, efficient and impartial manner. The rules stipulate that there
shall be a governing body of the Insurance Council, which shall consist of one
representative from each of the Insurance companies.
The governing body shall appoint Ombudsmen for the purpose of these rules.
Any person who has a grievance against an insurer, may himself or through his
legal heirs make a complaint in writing to the Ombudsman within whose
jurisdiction the branch or office of the insurer complained against is located.
A best practice survey in the areas of customer protection during the sales
process and grievance redressal was undertaken by the CII Communication and
Awareness working group. These best practices have been circulated amongst
the insurance companies for their reference and for rating in terms of
importance. The best practice questionnaire was sent to all the General
Insurance and standalone Health Insurance companies, of which 40% responded.
While most of the dimensions have received scores within a narrow band, an
adequate training facility for agents is seen to have the highest importance
followed by the use of technology for efficiencies in distribution of health
insurance.
Diagram 4: Chart-1
Clarity of information
The highest rating was for a product brochure showing coverage and
exclusions (which has also been recently mandated by IRDA in 2009, as a
Customer Information Sheet).
Details on company website were the second most common measure taken
by companies, again now required by the IRDA.
Diagram 5: Chart-2
The various ratings in the survey indicate that the commonest mechanisms
for feedback include the grievance system and the audit of service delivery
against agreed TATs.
3. Conclusion
Health insurance should be available to all. The challenge moves around
consumer awareness and protection and in making products available which
consumers can understand better.
There is also a need for process efficiencies to be strengthened for restoring the
consumer’s confidence.
A path paved with transparency and fair practices and strengthened by the use
of technology is the way forward for India’s health insurance sector.
Test Yourself 3
Summary
b) Claims refers to the documents and process by which the insured demands
the admissible insured amount from the insurance company
e) Non-network hospitals are those which do not have tie-up with TPA and any
policyholder seeking treatment in these hospitals would have to pay for the
treatment and later claim as per the reimbursement procedure
g) When a policyholder has a complaint to make, s/he must first approach the
Grievance or Consumer Complaints cell of the insurer.
Answer 1
Answer 2
Under the cashless facility in health insurance, the insured is not required to
settle the hospitalisation expenses at the time of discharge from hospital as the
amount is directly settled by an insurance company.
Answer 3
When a policyholder has a complaint to make, he/ she must first approach the
Consumer Complaints cell of the insurer.
Self-Examination Questions
Question 1
Point out a basic parameter to achieve consumer protection that not only helps
the individual understand the product and risks involved better, but is also a
necessity to understand market efficiency.
I. Consumer education
II. Fair treatment
III. Transparency
IV. Robust technology
Question 2
The claim settlement paid by the Insurance Company comprises only the
expenses admissible and _____________.
I. Actual settled
II. Actual incurred
III. Expenses predicted
IV. Expenses accrued
Question 3
Question 4
I. Consumer courts
II. Civil courts
III. Insurance agencies
IV. Customer centric services
Consumer education not only helps the individual understand the product and
risks involved better, but is also a necessity to understand market efficiency.
Answer 2
The claim settlement paid by the Insurance Company comprises only the
expenses admissible and actual incurred.
Answer 3
Answer 4
Please answer all questions, providing comments when necessary. Record the score for each question in the box to it’s right. We encourage
you to consult with all relevant departments as required.
1. How important is it for you to ensure transparency of health insurance product coverage and exclusions during the sales
process Score 1/2/3/4/5
1.1. Health insurance product brochure in printed format showing coverage and exclusions
1.2. Coverage and exclusions displayed on company website
1.3. Health policy wordings available to download from company website
1.4 Welcome calling / customer on-boarding process that explains product coverage / exclusions
1.5 Free look period on health insurance products
1.5. Reconfirmation of health insurance premium to be charged and details of payment mode before payment
1.6 Product coverage / exclusions mentioned on health insurance proposal form
1.7 Availability of brochures / policy conditions in vernacular language
Comment :
2. How important is it for you to have a robust quality control process and customer feedback process in place Score 1/2/3/4/5
Comments :
3. How important is it for you to ensure easy accessibility of relevant information by customers Score 1/2/3/4/5
3.1. 24x7 service assistance through toll free number for product information as well as claims
3.2. Website chat for health insurance
3.3. Adequate availability of brochures and product information material with sales channel
3.4. Customer facilitation centers or customer service desk in branches
3.5. Company website providing all relevant information on product and services
Comments :
4.How important is it for you in proactive updating of relevant information to customer Score 1/2/3/4/5
Comments :
5. How important is it for you to have adequate facility for training agents in your organisation in health insurance Score 1/2/3/4/5
Comments :
6. How important is it for you to have a strong focus on quality of training of health insurance Score 1/2/3/4/5
Comments:
7. How important is it for you to have integrated modern technology to reduce transaction cost Score 1/2/3/4/5
7.1. Facility of purchasing health insurance through company website with online quote
7.2. Facility of direct purchase of health insurance through telephone
7.3. Issuance of soft copy of the health policy
7.4. Networked software to collate real-time sell from all sources
7.5. Integrated software for agent to issue policy in real time
Comments:
Please answer all questions, providing comments when necessary. Record the score for each question in the box to it’s right. We encourage
you to consult with all relevant departments as required.
1. How important is it for you in establishing a robust grievance redressal system Score 1/2/3/4/5
Comment :
2. How important is it for you to address the root cause of grievances and complaints Score 1/2/3/4/5
Comments :
3. How important is it for you to ensure ease of receiving grievances by customers Score 1/2/3/4/5
3.1. Ensuring standardized system of receiving and registering of grievances followed across touch points
3.2. Grievance handling officer with telephone no., postal and email address in website/ policy paper
3.3. Online grievance registration facility through company website 24x7
3.4. Online grievance registration facility through company toll free helpline number 24x7
3.5. Facility to deposit grievances at all branch office
Comments :
4.How important is it for you to ensure proper registration of grievances by customers Score 1/2/3/4/5
4.1. Centralised unique registration ID for grievances received across touch points
4.2. Acknowledging the grievances received mentioning registration ID within defined TAT to customers
4.3. With acknowledgement , communicating detail of redressal procedure and estimated time for resolution
4.4. SMS update with registration detail of grievances to customers
4.5. Defined process in company website in case of non-receipt of acknowledgement with registration Id
Comments :
Chapter introduction
Learning Outcomes
A. Frauds
B. Perception cum causes and effects of fraud
C. Health insurance frauds vs. General insurance frauds
D. Consumer frauds
E. Fraud mitigation
F. Initiative by IRDA and the industry – Fraud data base creation
A. Frauds
When it comes to insurance, the fraudsters think very differently and identify
various loop holes in order to get a fraudulent claim.
A very famous and humorous incident that happened long ago will help the
students to understand the gravity of insurance fraud and how a fraudster
cannot go scot free for long.
Example
Once a person purchased a box of rare and expensive cigars and got fire
insurance cover for his cigars.
The insurance company also understood the importance of the rarity of the
branded cigar and insured it with utmost good faith.
The customer smoked the entire cigars within a month and claimed to the
insurer that the cigars were lost in a series of small fires (which indirectly
means that he smoked).
The insurance company refused to pay stating that cigar consumption will not
qualify for the claim.
A case was filed before the court and court ruled in favour of the customer
stating that the insurance company did not define in its policy as “what is
considered to be unacceptable fire and acceptable fire” and hence, ordered the
company to honour the claim (this shows the importance of policy wordings and
conditions).
However, after the customer cashed the cheque, the insurance company had
him arrested on 24 counts of arson. With his own insurance claim and testimony
from the previous case being used against him, the customer was convicted of
intentionally burning his insured property and was sentenced to 24 months in
jail and a $24,000 fine.
Definition
Health insurance fraud is described as an intentional act of deceiving,
concealing, or misrepresenting information that results in healthcare benefits
being paid illegitimately to an individual or group.
The main purpose of fraud is financial gain. However, it not only creates a hole
in the insurance companies' pocket, but affects all the stakeholders.
It not only invites higher premiums, but also leads to restricted benefits, higher
insurance co-payments; potential of denial for future coverage, higher service
taxes and also impacts the quality of care.
Tip
Health insurance has even otherwise been a bleeding sector with very high
claims ratio. So, to make health insurance viable, there is a need to focus on
eliminating or reducing fraudulent claims.
Test Yourself 1
I. Financial gain
II. Lowering premiums
III. Reducing claims
IV. Lowering taxes
The usual penalty the person gets is the repudiation of the claim in majority of
the instances and this gives the strength to the fraudster to try his hand on
various Insurance frauds.
Whether claim money is paid or not, fraud impacts the insurance industry in
multiple ways:
9 If the claim is paid, then it affects the claim ratio and actuarial pricing
which in turn affects the reinsurance ratings and triggering more
stringent underwriting norms that may cause aversion among the genuine
public to take policies with the company.
9 If the claim is not paid,, it has multiple effects due to spread of news
about higher repudiations which in turn may affect business and also the
faith in the industry.
Hence, the best part will be to nib the frauds in the budding stage itself so that
the business itself is not underwritten.
1. Classification of frauds
i. Internal frauds
i. Hard fraud
Fraud can be committed both by the insured member or the provider and at
times are a concerted effort of agents, brokers, insurance employees,
insured member and the provider of services and other stakeholders of the
healthcare system.
Test Yourself 2
I. Internal fraud
II. External fraud
III. Hard fraud
IV. Soft fraud
Motor and health insurance are very prone to insurance related frauds.
Documents such as fake medical bills and certificates are commonly used to
defraud insurance companies in the country. These are followed by driving
license and FIR related papers.
There is a perception among customers that the insurance company pays less
than what you claim even if it is true loss assessment, which often motivates
them to exaggerate their claims.
Insurance frauds usually have common profile and pattern. There are certain
parameters which can be used as a trigger to detect or analyse fraudulent
claims or practices. They are as follows:
Test Yourself 3
I. Costlier investigations
II. Lower per patient average medical tests
III. Medical bills in serial order
IV. Availability of post-operative histopathology reports
D. Consumer frauds
a) Claims fraud
i. False claims: For instance, maternity claims which are not covered
under the policy benefit and member is making a claim of hysterectomy
with fabricated medical papers.
ii. Collusion with providers: Both provider and the member collude to
submit a false claim where the physician receives benefits from the false
claims.
b) Application fraud
Application fraud differs from claim fraud in that the perpetrator is not
seeking to illegitimately obtain a benefit payment-rather the perpetrator is
seeking to illegitimately obtain health insurance coverage itself.
Here, an applicant denies serious medical condition at the time of taking the
policy to obtain coverage that might have been denied or excluded from the
scope of coverage or to avoid additional loading of premium.
Another case is when the consumer is having pre-existing disease, but does
not declare at the time of filing a claim. Also, in the case of corporate,
changing the joining date of the employee and getting an endorsement
passed by the insurance company with falsified records is an application
fraud.
c) Eligibility fraud
In such cases, the benefit is paid illegitimately because the beneficiary was
not truly eligible to receive benefits because of non-disclosure from the
insured. Eligibility fraud most commonly involves misrepresentations of the
status of a dependent or of someone's employment status.
Example
Definition
Staging of fraudulent claims is a long cycle wherein even the person will not
even be existing by a specific name at the specific address.
However, relevant records are created and the policies will be issued. After a
waiting period, claims will be lodged by producing fake claim documents. In
summary, all the documents will be fake and fabricated to prove that the entire
chain of claimed events is genuine.
180 IC-27 HEALTH INSURANCE
CONSUMER FRAUDS CHAPTER 9
Apart from this, there can be frauds that are committed during each stage of
fraud cycle viz.
Though the intent of such frauds may not be to the extent of ‘Staging claims’ as
the objectives of such frauds are different. Nevertheless, it still needs strong
vigil on the part of insurance company.
Insurance Frauds can be occurring into 3 broad stages during the policy
lifecycle:
Fraud is said to be conceptualized and initiated from the time the person
decides to take a policy and signs the application form for insurance. Here
the fraud or misrepresentation can be in one or many of the following
activities;
Even further, if the person is on treatment with certain drugs, the lab
findings could still be in normal range and policy could be issued at
normal rates as there is no disclosure about these ailments. These frauds
potentially penalize the genuine policyholders.
9 Impersonation
To avoid this issue, insurers insist the applicants to carry a valid and
authentic photo ID proof which is checked by the empanelled centre
before examination is done. This ensures that the examination is done of
the same person who has applied for insurance.
9 Manipulation of tests/records
Another fraud which is most widespread both at the proposal submission and
at renewal premium payment stage is cash defalcation.
Though there are several measures being taken to restrict cash transactions
however no company has been able to arrest this problem completely unless
the decision to stop cash acceptance as a mode of premium payment is
taken.
During the policy lifecycle there may be several transactions carried out by
the insured which could be:
Here care should be taken if the contact details including the address of the
customer is changed just few days or weeks before the final financial
transaction (like fund withdrawal, claim intimation ) is done or requested .
The company may build additional checks before executing the transaction.
Any alteration to the risk cover should be dealt carefully and ascertained
that the same is initiated by the customer with appropriate disclosures.
Normally this benefit is payable via refund of cost towards the health check
undergone by the insured. Here the bills and documents submitted should be
validated so as to ensure the customer has truly undergone the examination.
Claim settlement is the ultimate testimony for any insurance company and
therefore larger care is taken at underwriting stage so that claim settlement
is done with ease.
Since it involves payment of benefits of the policy holder monies, care has
to be taken to ensure that the transaction is done ensuring all checks and
controls.
The type of fraud is done by siphoning the policyholder’s money where the
address is changed just before the claim is intimated. This will ensure that
the claim benefit is now being sent at the new address without the actual
beneficiary being aware about the same. To control such incidences, there
are checks which the companies have put in place and important one being
KYC document check before the payment is made to beneficiary.
This is the most common fraud in health insurance. Here, because of the
strong nexus between the provider and the customer often the insurance
company is unable to manage/control this fraud.
It is due to these challenges, it has become quite difficult for the insurer
to control and identify this behaviour.
To sum up, health insurance fraud can be committed at various points in the
claim transaction by different parties inclusive of claimants, policyholders,
third-party claimants and the professionals who provide services to claimants.
The following are the some of the instances of fraud in health insurance.
Test Yourself 4
I. False claims
II. Collusion with providers
III. Insurance speculation
IV. Fraud rings
E. Fraud mitigation
Today, the situation is such that if a claim is found to be fraudulent, the insurer
just repudiates the same. It does not go beyond that point as its financial
liability is eliminated.
The unfortunate reality is the fraudster goes scot free and continues this
practice with another insurer and the vicious cycle keeps repeating.
It is not easy for an organisation to deny liability which occurs during the policy
life cycle, especially when appropriate assessments / validations could have
been done at policy inception stage.
Table 9.1
However, all frauds cannot be identified or picked only basis data analysis.
Therefore organisations should use more than one form of
techniques/measures to identify and control frauds.
The biggest battle to be won is that of educating the insuring public on the
evils of insurance fraud and ways to prevent it.
Companies should create dedicated risk control units who should promptly
investigate on all frauds and suspicious transactions discreetly.
g) Doctor seeding
This is nothing but the mystery shopping with respect to the Diagnostic
centres and Doctors wherein the seed (investigator) will disguise himself as a
patient and will tell that he suffers from various diseases and ask the doctor
to give a clean chit in the Medical Examination form of the Insurance
application form.
Based on the reactions of the doctor, the actions will be taken on the
doctors and also the previously medical examined cases by the Doctor.
i) Welcome calling
Customer after receiving the policies can be given a welcome call and the
untraceable numbers checked through field visits to verify the authenticity
of the address and for the presence of any bogus customers.
Fraud if not identified can spread like a communicable disease and leaves
with a far bigger impact for the organization. Hence the golden rule should,
if one identifies fraud, plug it immediately before it is too late and ensure
adequate control are taken for it not to be repeated in further.
This is not what many organisations want to accept or follow. If all the
processes or control measures fail to curb fraud then a call needs to be
taken to stop doing business in that format.
Example
For example, if cash as a mode of payment is leading to many cash
defalcations, then cash as a payment mode should be stopped, if a
particular geography or area is raising many fraudulent claims, company may
take call to stop sourcing policies from there.
Many of the companies also have the ’penal action matric’ which conveys
the list of disciplinary actions taken against the employees for various types
of fraud. These are agreed and signed by the employees as well before
joining the insurance company.
As we know, If a fraud is not picked on a real time basis then there is a fear for
organization to become a soft target against these frauds. In order to safeguard
against the fraudsters, technology and processes play an important part and
some of the key characteristics for an effective and efficient fraud management
system should be:
It is extremely critical that the claim system is easy to navigate and user
friendly for all stakeholders. The reason being, if complete claims data is
not available, then the system will not be able to display fraud
triggers/alerts effectively thereby making it difficult for the claim assessors
to detect frauds.
IC-27 HEALTH INSURANCE 189
CHAPTER 9 FRAUD MITIGATION
To ensure robust fraud management and pick up relevant fraud alerts, the
system should have comprehensive data fields. Importantly to avoid
problems of poor data quality, system must have effective validations for
data consistency check.
Few examples of various frauds which the system should be able to easily
identify are:
The entities that provide business are analysed on periodic basis and the
worst performers in terms of claims (related to Hospitals, Agents, Diagnostic
Centres) are assigned Red rating, mediocre performance are given Amber
and positive results are assigned Green through statistical analysis and
segment classification mechanisms.
The Red category are continuously monitored and counselled to take actions
accordingly including but not limited to Termination.
f) Propensity modelling
These days most of the underwriting rules and claims rules are built up in
the system through various rules such that 80% of the generic and genuine
claims are processed automatically.
This leaves sufficient time for the expert claims managers to analyse the
complex and high claim cases. Business Process Transformation (BPT) tools
also enable the insurers to make quick changes in the rules.
h) Fraud investigations
This also reduces the life of the frauds cycle and also helps to include
stricter underwriting and claim rules.
Vigilance checks, surprise audits are often conducted by the company and
based on the findings, actions are taken accordingly.
j) Audits
Similarly Enterprise Risks & Internal Controls department oversees all the
processes of the company in a comprehensive manner and check whether all
the processes are available in an integrated manner.
General Insurance industry also offers various coverage’s against the frauds
like Fidelity Guarantee covers etc. which many of the insurance companies
have availed to minimise the loss due to employee related frauds.
Similarly various specialised tailor made covers are also available. Insurance
companies include this as an important process to safeguard themselves to
certain extent.
Test Yourself 5
I. Red category
II. Amber category
III. Green category
IV. All Red, Amber and Green categories
After banks, it’s the turn of the insurance industry to build a customer
information database that will check frauds and enable pricing of products
based on individual profiles.
Test Yourself 6
I. CIBIL
II. Banks
III. An online fraud database
IV. Insurance regulators
References
Summary
b) Whether claim money is paid or not, the insurance industry has its impacts
in various dimensions with respect to fraud.
9 If the claim is paid, then it affects the claim ratio, chargeable premium
and actuarial pricing which in turn affects the reinsurance ratings and
triggering more stringent underwriting norms that may cause aversion
among the genuine public to take policies with the company.
9 Similarly if the claim is not paid also, it has multiple effects due to
spread of news regarding higher repudiations which in turn may affect
business and also the faith in the industry.
d) Motor and health insurance are very much prone to insurance related frauds.
In health insurance frauds, it often requires co-operation from multiple
stakeholders to organise a fraud.
g) Insurance frauds can be occurring into 3 broad stages during the policy
lifecycle:
Answer 1
Insurance fraud occurs when any act is committed with the intention to
deceptively obtain some benefit / advantage to which they are not otherwise
entitled; or someone knowingly denies some benefit that is due and to which
someone is entitled.
Answer 2
Answer 3
Answer 4
Answer 5
Answer 6
An online fraud database (initiated by IRDA and similar to CIBIL) would enable
an insurance company to verify whether an individual has a good insurance
track record or not.
Self-Examination Questions
Question 1
Question 2
What impact the insurance industry has in various dimensions with respect to
fraud when the claim is paid?
Question 3
I. Internal fraud
II. External fraud
III. Hard fraud
IV. Soft fraud
Question 4
I. The insurance company pays more than what you claim even if it is true
damage assessment
II. The insurance company pays less than what you claim even if it is true
damage assessment
III. The insurance company pays less than what you claim only if it is improper
damage assessment
IV. The insurance company pays more than what you claim only if it is true
damage assessment
Question 5
I. Application fraud
II. Eligibility fraud
III. Claims fraud
IV. All three categories of consumer frauds
Answer 1
Answer 2
If the claim is paid, then it affects the claim ratio and actuarial pricing which in
turn affects the reinsurance ratings and triggering more stringent underwriting
norms that may cause aversion among the genuine public to take policies with
the company.
Answer 3
Answer 4
The customers’ perception that the insurance company pays less than what you
claim even if it is true damage assessment often motivates them to exaggerate
their claims.
Answer 5
REINSURANCE
Chapter Introduction
The chapter explains the concept and utility of reinsurance in health insurance.
Reinsurance is insurance for insurance companies.
Learning Outcomes
A. Introduction to reinsurance
B. Utility of reinsurance
C. Health insurance and reinsurance models
D. Niche products supported by reinsurers
E. Criteria used to decide on reinsurance programs
Health insurers often use reinsurance to protect against major medical expenses
that can arise from, for example, someone needing an organ transplant. Health
reinsurance operates in the background and doesn’t interact directly with
insured.
A. Introduction to reinsurance
Definition
The diagram below shows the basic flow of premiums and claims – between the
customer, the insurance company and the reinsurance company.
Definition
As the name suggests – “Re-insurance” is, at its simplest level, - “insurance for
insurers”.
Definition
Example
In the case of a 30% quota share, the insurer transfers 30% of its liability and
premiums on every risk to the reinsurer, who must pay 30% of any loss
sustained, whether total or partial.
Definition
A form of pro rata reinsurance indemnifying the ceding company against loss to
the extent of the surplus insurance liability ceded, on a share basis similar to
quota share.
3. Excess of loss
Definition
In this structure, when the claims ratio for a given block of business goes
beyond a certain level, the reinsurer would be on risk to pay for these claims.
Example
Consider the following: “A stop loss cover, which operates between 110% and
135% claims ratio”.
In this case, the reinsurer would liable to pay for claims when the portfolio
claims ratio increases beyond 110%, and would continue to be liable to pay till
the upper limit of 135% of claims ratio is achieved.
Beyond this level, claims would be paid by the insurance company itself.
Test Yourself 1
B. Utility of reinsurance
Example
A reinsurance structure provides the insurer with the ability to equalise claims
pay-outs as well as manage liquidity.
Example
In India, for health insurance, the prevailing regulations are such that an insurer
can get partial credit for reinsured business.
To understand how an insurance company will design and use its reinsurance
program, consider the following grid:
High
>10% p.a.
Claim Frequency
Low High
< Rs 50,000 > 500,000
Claim Severity
The grid shows claims severity – i.e. the average pay-out per claim on the Y
axis. For illustrative purposes this is shown from Low (< Rs. 50,000 per
claim) to High (> Rs. 500,000 per claim).
Similarly, claim frequency is shown on the X axis – where claims which occur
less than 1% per annum are classified as low, and those which occur more
than 10% per annum are classified as high. (Note that the scales are
illustrative).
The grid shows the utility of reinsurance structures in light of the underlying
nature of the insurance business:
i. Typically claims which are low severity and low frequency are not
reinsured.
ii. Claims which are medium to high severity and low frequency may be
reinsured.
iii. Claims which are high frequency and high severity would usually be
reinsured. Usually such businesses would be reinsured on a quota share
basis (so that the insurer gets the benefit of risk diversification as well
as liquidity smoothing).
iv. Claims which are high frequency but low severity - typically such
business is reinsured only at a portfolio level – i.e. using stop loss type of
reinsurance structures.
In other words, if companies are not confident of their ability to price the
business (e.g.in situations where past claims frequency (or incidence) data is
not available or considered flawed, companies may opt to reinsure this
category of business.)
Now, consider a general insurance company which sells property (fire - all
risks), marine cargo, marine hull, health and motor insurance.
i. Typically, the average pay-out per claim for fire, marine cargo and
marine hull will be high; and claims frequency will also be in the medium
to high range. So it would be typical for these kind of risks to be
reinsured using a quota share structure.
ii. For motor and health insurance, claims pay-out will be in the low to
medium range; however claims frequency could be in the high range.
Test Yourself 2
The insurance cover pays for the actual cost of the health episode. In India, this
product line is generically given the name of “Medi-claim” – usually these covers
have an average sum insured of Rs.100,000 and they cover the cost of
hospitalisation episodes only.
It covers not only the cost of the ailment or disease but also the loss of earnings
associated with the same. The number of ailments / surgeries and disease
covered are smaller in number (usually 12 to 15 conditions) – but tend to be
clinically and financially intensive (e.g. Cancer, Heart Attack, Stroke, Kidney
Failure etc.).
In other words, these are conditions which will have an impact on the long term
earning capacity of the customer; hence the cover also pays for the loss of
earnings / lifestyle associated with the onset or diagnosis of the disease.
These are similar to indemnity health insurance in that, they cover inpatient
hospitalisations. However they pay a fixed amount – usually per day of
hospitalisation as well as a fixed amount for each category of surgery that the
patient undergoes.
From the above, it should be apparent that fixed benefits and indemnity health
insurance covers would have similar patterns of claims incidence. Pay-outs for
fixed benefits are smaller than those of indemnity health covers.
Important
Because, both these products fall into the high frequency, low severity category
– they are usually reinsured using a portfolio approach.
Critical illness products tend to have lower claim incidence (fewer conditions
are covered) but much higher pay-out per claim (this could be as high as Rs 50
lakhs even in existing retail products). Therefore, these tend to be reinsured
using quota share structures.
Another aspect which is important – and specific to the Indian market is that in
India, health insurance products are sold by non-life companies, life
companies as well as Stand Alone Health Insurance (SAHI) companies.
a) Life insurance companies: use quota share / surplus structures for the
Critical Illness Insurance that they sell. While some of them have used
quota share reinsurance for fixed benefit products – this has been mostly
at inception – and in order to obtain pricing assistance from reinsurers.
Example
Most of the state governments subsidise the premium on rural schemes covering
specific segments (e.g. textile weavers, tea pickers etc.).
Rural and social insurance schemes may have higher claims incidence than the
“mediclaim” type of covers especially if these schemes cover outpatient as well
as inpatient treatment. At the same time, the average claims pay-out is much
lower
Example
So, per se, there is very little merit in considering any of the quota share or
surplus reinsurance covers – especially since the premium is subsidized by the
government.
However, reinsurance has an important part to play at the portfolio level – for
example, a stop loss cover for the entire government sponsored health
insurance scheme portfolio would be useful to the insurer to manage its books.
Test Yourself 3
This section describes briefly some of the niche products which reinsurers
support.
As the name suggests, this is a stop loss cover sold to large companies (usually
with more than 50,000 employees) where the reinsurer undertakes to pay for
medical insurance claims beyond the stop loss trigger, and may or may not offer
administration services up to the stop loss limit.
These stop loss covers are also bundled with third party administration (TPA)
services –i.e. the health insurance benefits for the employee are managed by a
TPA (or equivalent company).
The main thing to note is that there is no insurance company involved here – the
reinsurance company sells its risk transfer services to the corporate, and the
scheme is administered by a TPA or equivalent company.
Large corporates often find that their claims ratios are relatively predictable –
and therefore they require risk diversification only at the portfolio level – hence
these structures have evolved.
In India, the regulations around ESL are unclear- though it is likely that a
corporate can purchase a high deductible cover, which is effectively
reinsurance, but from a direct insurer.
2. White labelling
Definition
White labelling refers to a structure where the reinsure designs the entire
insurance product – i.e., pricing, underwriting and claims management process,
and the insurance company acts as a distributor for the product.
These are popular in some markets such as South Africa as well as some of the
South East Asian markets such as Singapore and Malaysia – and they do provide
the market as a whole with access to products which would not otherwise be
available.
3. Social reinsurance
In other words, the NGO provides access to “customer touch” functions (e.g.
sales, claims intimation, underwriting) in a cost efficient manner.
These are popular in some of the African market such as Kenya, Uganda and
Tanzania – and these structures have evolved in those markets since the local
insurance companies do not have the skills to design and price rural health
insurance products and the regulations also do not require that such products be
sold only by local insurance companies.
Test Yourself 4
A situation where the insurance is marketed under the name of the agent is
known as __________
I. Social reinsurance
II. Employers stop loss
III. White labelling
IV. Indemnity health insurance
An insurance company will consider the following factors while designing its
annual reinsurance program:
1. Current size of portfolio and claims volatility: the larger the portfolio, the
lower the volatility and the lower the inherent need for reinsurance.
4. Extent of product innovation under consideration for the next year: if the
company plans to introduce new products where there is not enough clarity
on the expected claims experience, then reinsurance provides a valuable
source of risk mitigation.
Example
In India, 10% of all business written by all general insurance companies must
compulsorily be ceded to the GIC Re- General Insurance Corporation of India,
which includes all health business underwritten by them.
Test Yourself 5
Which of the following factors are considered by an insurance company while
designing its annual reinsurance program?
I. Amount of premium
II. Probability of claims
III. Size of portfolio
IV. Estimate of profit
Summary
i. Typically claims which are low severity and low frequency are not
reinsured
ii. Claims which are medium to high severity and low frequency may be
reinsured
iii. Claims which are high frequency and high severity would usually be
reinsured
iv. Claims which are high frequency but low severity - typically such
business is reinsured only at a portfolio level
Answer 1
Answer 2
Typically claims which are low severity and low frequency are not reinsured.
Answer 3
Answer 4
White labelling is a situation where product is marketed under the name of the
agent.
Answer 5
An insurance company will consider the following factors while designing its
annual reinsurance program:
Self-Examination Questions
Question 1
Question 2
Question 3
Question 4
Which of the following companies use quota share / surplus structures for the
Critical Illness Insurance that they sell?
Question 5
Answer 1
Answer 2
Claims which are high frequency and high severity would usually be reinsured.
Answer 3
Claims which are high frequency but low severity - typically such business is
reinsured only at a portfolio level – i.e. using stop loss type of reinsurance
structures.
Answer 4
Life insurance companies use quota share / surplus structures for the Critical
Illness Insurance that they sell. While some of them have used quota share
reinsurance for fixed benefit products – this has been mostly at inception – and
in order to obtain pricing assistance from reinsurers.
Answer 5