Alcatel Mobile Office Solution

Release 1.0

Alcatel’s Mobile Office Solution is a comprehensive solution offered to Mobile

Service Providers to effectively address the untapped demand of business beyond
the enterprise. A secure and flexible combination of voice, data and video
services easy to use for employees on the move.

For employees, mobile working offers the promise For the Service Providers
of flexibility and ability to satisfy customer The Alcatel Mobile Office solution provides a new
requirements promptly. For enterprises, mobile source of revenues for Operators, offering new
working increases responsiveness and therefore value-added converged services to the lucrative
profitability, reduces internal expenses, and enterprise market, at low CAPEX and OPEX.
creates more productive employees. To supply
these needs, Alcatel’s Mobile Office Solution offers While your customers increase their traffic on your
a significant business opportunity for Service deployed network, you can extend your end-users
Providers to provide voice and data services that base and decrease customers’ churn by building
will take mobility to new heights of user- a new multimedia service offer. Leveraging your
friendliness. 2.5G/3G networks, you can define a clear
strategy, moving towards fixed-mobile converged
Benefits for all Managed Services, that notably differs from those
For the Enterprise offered by your competitors.
The Alcatel Mobile Office solution rises to meet the
enterprise challenge - evolution through new and Winning Features
easy-to-use business tools. It allows enterprises to With this solution, Mobile Service Providers can
reshape their telecom budget, control their cost provide a turnkey solution that will answer to the
and allow more flexibility to their employees. current and future needs of the enterprises for
simplicity and efficiency.
The efficiency “on the move” satisfies your
customers who look for increasing their Benefits of the Mobile Office Solution
productivity, while adapting to new business logic.
Comprehensive solution that guarantees
enterprise cost reduction and control
Alcatel Mobile Office Solution| Release 1.0

Alcatel’s robust and scalable platform that
addreses all segments of the enterprise

Multimedia solution whose evolution from
voice to data is in line with Alcatel’s long
term vision of a multimedia fixed-mobile
convergence (voice, data and video)

Proven efficiency within Alcatel’s own
deployment experience and enterprise
market knowledge,

3GRC and Application Partners program
consistency for end-to-end solution
certification.
Enterprise Evolution Needs Solutions….
No matter which operating sector, business needs
continuously change due to interactions and
exchanges with clients, employees, shareholders
and suppliers. Electronic connections
changing the way companies deal with internal
and external partners; using information access,
services and speed to market as the
differentiators. Organizations are transforming from
vertically integrated supply chains
interconnected ecosystems of suppliers
clients. To compete in the e-commerce and e-
business environment, substantial changes are
needed in an organization and the market it
serves. It is a more structural change in how
organizations undertake business and includes
revisiting value chains, trading relationships and
existing business models. To be within or outside
the company is no more the most important
parameter, it is whether information is available -
when, in which media and for what purpose.
Consequently, the requirements that enterprises
will place on their service providers will be more
and more globalized in the form of complete
service contracts, starting from pure connectivity
right up to application hosting.
Meet the Challenge Head-on
For Service Providers, mobile office offers a
business opportunity to provide the missing
elements that can make mobile working more
effective for both employers and employees.
Mobile Office services first cover voice VPN
services for ‘on the move’ employees, combined
with data access to enterprise resources and
videoconferencing. New revenues, based on
simple voice services, are linked to additional
multimedia managed services for customers.
Extending mobility to business means enterprises
can benefit from data mobility while users can
expect more than just voice services that are now
available as commodities.
are
Value proposition of mobile office services for
Service Providers lies in
key • Leveraging core competencies and assets
(current installed base, existing
to infrastructure, technology management,
and common fixed-mobile payment, business
partners)
• enriching customer relationships to
decrease churn, increase stickiness and
revenues
• delivering value-added mobile telecom
services (security, VPN, portal applications
hosting, provisioning, email, IM & presence,
SMS/MMS, enterprise directory/data bases
access) while at the same time
differentiating from the competition with a
sustainable growth strategy.
Managers are aware of the possible gains made
for businesses by implementing mobile office
Alcatel Mobile Office Solution| Release 1.0

services; however to do it right would mean
PIM (Bookmark, Address Book, To Do and
incurring significant costs. By helping their Agenda)
customers free up resources and capital, Service
Universal Messaging (UM),
Providers can create a profitable opportunity for
SMS/MMS Premium services,
themselves. That is, by bundling voice and data
Transparent access to enterprise directory,
into managed mobile office services, providers data bases, intranet, internet
not only create long-term profitable revenue
Videoconferencing
streams but also enhance
customer loyalty.

Alcatel Mobile Office Solution

To help service providers launch
a successful and profitable
mobile office service, Alcatel has
developed the Mobile Office
Solution, a pre-integrated
solution that can be customized
and expanded to meet the
Figure 1 – Any time, Any terminal, Anywhere
needs of each service provider.
A Solution Architecture Designed to Excel
The Alcatel Mobile Office solution
The underlying network can be either a public
combines Alcatel’s market-leading voice
telephone network (PSTN or PLMN) or a managed
VPN and IN routing with its multi
data network or the Internet. This new end-to-end
terminal portal services, and
videoconferencing services. With the solution enables the enterprises’ mobile workers to
added expertise in messaging and access their multimedia applications and share
SMS/MMS premium services, Alcatel real-time information with their teams. Traffic
provides a solution that is easy to between the Internet and the enterprise site
provision, deploy and use. remains within the operator’s managed network.
This complete offer combines multimedia services
such as : Secure access control and security policies are an

voice VPN fixed-mobile services, as short “absolute must” for mobile workers and
dialling, call forwarding and filtering, enterprises. Businesses demand protection,
mobile number portability, roaming, authentication and authorization for their remote

personalized information services based on employees. Besides login & password and other
user’s profile managed through the portal methods, the use of hard token and smart cards
suite, can strengthen the VPN implemented

Instant Messaging (IM) and presence, authentication process.
 Alcatel Mobile Office Solution| Release 1.0

Voice VPN services allow enterprises to pursue a
global telephony strategy with private numbering
plan and cost control. Based on the Alcatel
Corporate Mobility Manager (CMM), it provides a
complete fixed and mobile convergence offer to
business customers.
Employees use either the Web or WAP or PDA
terminals to access the Mobile Office system,
embedded within the operator network, through
secure HTTPS or WTLS sessions. The system provides
secured real-time connection to the enterprise-
working environment, through an end to end data
VPN.

Videoconferencing services (as shown below) are configure preparation, rating and charging, and
also offered through the MultiMedia Instant bundled with, for example, Instant Messaging, PIM
Conferencing (MMIC) system, that can control a and Address Book.
conference bridge, manage participation and

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