Theme / Epic User (As a/an) Story (I want to) Relevance Impact Priority Points Work In Progress Brian

Relevance Impact Priority Points Work In Progress Brian Internal Application

Effort Level
Users Frequency Score Work In Progress
Data Repository user Access a centralised data repository to make reporting easy 3 3 3 3 3 1 Shipped Louis
Enhance the crm in order to obtain a 360 view of the customer
CRM user anytime, anywhere 3 3 3 3 3 Shipped Brian Livelink/JDE Low
Payments System Administrator Enhance the benefits payments process to reduce TAT 3 3 3 3 3 Next In Line Arnold, George Livelink/JDE High
Finance User receipt income in JDE without user intervention 3 3 3 3 3 Work In Progress Brian, Arnold JDE High
enhance the ecollections STP process
STP System Administrator inorder reduce processing time 3 3 3 3 3 Shipped Brian
Contributions System Administrator Activate member numbers as part of registration process completion 3 3 3 3 3 Next In Line Brian
Contributions Voluntary Member Make contributions through visa -Direct Pay 2 3 2 3 2 1 Shipped William, George
Geo mapping user Map and easily locate employers on the nssf map 2 3 2 3 2 Shipped William JDE Medium
Contributions Member Make contributions through Ezee money 2 2 2 2 2 Defferred Brian JDE Low
Receive a trn from all payments that go through BOU and
Contributions user IFMIS 2 2 2 3 2 Pending Arnold
Contributions member Enroll online for voluntary contributions 2 2 2 3 2 Shipped Brian
Contacts portal
update user Update cleaned contacts and remove those unverified 1 1 1 1 1 1 Shipped Brian
Contributions employer Make contributions through msente 1 1 1 2 1 Defferred Arnold JDE Low
Talent
management user Talent review system enhancement 2 1 1 1 1 Pending Chance
Upload leave for the department and also send reminders when
Leave management user leave is due 1 1 1 1 1 Shipped Chance
Payments user Pay benefits through the Stanchart portal 1 3 1 1 1 Shipped Arnold, Peter
Registration Member Automate AML activities 1 1 1 1 1 Defferred Brian All systems
Receive auto alerts for compliant and non-compliant employers:
Compliance User Include compliance online checks 2 3 2 1 1 Work In Progress Arnold
Receive benefits payments on my smart
Contributions member card 1 2 1 1 1 Defferred William JDE
Correspondence Finance Administrator EDRMS finance 3 3 3 1 1 Work In Progress Louis JDE Low
Payments User pay benefits in foreign currency through Citi 1 2 1 1 1 Work In Progress Arnold Livelink/JDE High
Products user enroll members on a loyalty program 1 1 1 1 1 Defferred William
department area/initiative
finance ERP - Decision on ERP for finance (seeming focus away from JD Edwards) joan scorecard
finance E-rental usage of the real-estate module joan enhancement Brian Find out from oracle the implication
finance Equity and FI automation (Francis in the know. Need to sort out payment options) joan enhancement
finance Recon process automation (TRN in the cash book, as well as internal recon between accounts and general ledgers) joan enhancement
finance Access to the data warehouse (Support from IT) joan enhancement
Automation of asset movement (perhaps use of Service-now, or look into an alternative), Geo-mapping (geo-
finance location of movable assets) SIMON and Hope SIMON
Pricing model and budgeting tool (WIP with Francis) (All parties should have visibility of their budget, eventually this
finance should tie into the ERP) joan enhancement
OCR and straight-to-bank process for invoices (to eliminate the time spent typing invoice data). Possible H2H
finance integration joan enhancement
finance Supplier portal "external supplier" (Possible eGP functionality) joan enhancement

finance AP-ADA enhancements (support from IT on performance with regard to speed and ability to scroll) joan enhancement
finance Automation of all insurance claims joan enhancement
finance Automation of tax compliance and reporting (Possible dashboard creation by data team, linked to 5) joan repeat
Development of tax computation tool for internal customers (self-service) (Possible URA integration/engagement,
finance Possible URBRA integration/engagement as well) joan Engagement with URA
finance Automation of Financial reporting (Possible functionality in ERP) joan APPS
PDU Supplier forum electronic survey joan APPS
PDU Contract management automation (performance and monitoring, report submissions) joan vendor
PDU eGP implementation (internal administration and support) most likely before September joan apps
PDU Leave tracking (empowering the department to manage their schedule) joan apps
PowerBI licenses (possibly 6 more), with the ability to publish to EXCO (possible need for licenses for EXCO),
PDU integration with eGP as well as current system in the meantime Simon Monica:Check budget
PDU Project management software (possibly MS project) to enable KPI definition and tracking, timelines etc. Simon Monica
PDU Current e-procurement upgrade process completion Vendor Vendor
PDU More engagement from IT is needed Hope and Arthur Strategy and services
PDU Appreciation of the ubiquity remove remove
PDU Encourage the use of the e-procurement system to collect CC approvals Hope Hope
PDU Abuse of micro-procurement limits (sybyl and telcare), the need to think about the most appropriate contract setup Arthur and Simon Arthur and Simon
strategy Idea management system (to support internal and external ideas) joan vendor support
strategy Data warehouse (need to share skills to empower the team to utilize the data warehouse) joan APPS
strategy Payments for subscription that are card-based (possible discussion with finance is required) Arthur Arthur
strategy Synergy discussion needs to be held Arthur Arthur
Ability to measure the impact of initiatives on the business (cost computation based on cost per service offered -
strategy cost efficiency measure, option of depth and adoption measure) Arthur arthur
1. Tracking of RM linkage to the employee self registration (possibility of capturing employer, unofficial/illegal non-
Business Ugandan registration) APPS APPS
2. URSB and informal registration through app platforms (possibility of eliminating the live-link registration to drive
Business adoption) ignore PENDING
Business 3. Voluntary compliance drive by including the initial 5k deposit (this is on BSC) joan APPS
4. Self-assessment tool (SAT) should be system based (possibility of adding it to the employer portal, with the portal
having the ability to read from the employer's payment history, ability to pick the PAYE summations/information).
Business RM's should also be able to do it on the system (this is on BSC) joan APPS
5. Smart compliance (system-initiated audit, possible PAS connection with regard to auto-billing), intelligence to
identify discrepancies in payment patterns of employers (red flags per parametric definitions as well as notifications
Business to the employers) (compliance boost) joan APPS
Business There is an expectation of a final decision on the benefit of geo-mapping and whether to proceed or not joan APPS
Business Possibility of capturing NIN as part of MDU process through self-service joan APPS
1. New HR system (possibility of staying on current system and solve the HR system problem once and for all, as
HR opposed to an interim solution on JDE 9.2) joan APPS

Operations 1. Chatbots joan APPS

Operations 2. Cogito (QA for call center interactions) joan APPS
Operations Queue Management Solution via Tablets ( Ticket shared on Members sms) Simon APPS -Vendor
Operations 4. Sanyu – Voice bot for general inquiries. joan APPS
Operations 5. FL Tool/Section on the App joan treadstone backlog
Operations 6. QMS integrations with current CRM joan apps
Operations 7. PAS to come with CRM solomon Solomon
Operations 8. Self Help Kiosks- repurposing them – at busy branches joan apps
Operations 9. Automate Claim initiation process for walk in customers (before PAS). treadstone treadstone
Operations Analytics Environment (Server space). Centralization and processing Simon Simon
Operations 11. Develop a Data Warehouse that encompasses data from all Applications. (CRM, Chicken, Avaya e.t.c) APPS APPS Formulate a team for this
Operations Application Licenses; Enterprise subscription to Power BI, Azure (for DQU team). Simon Simon
Operations 13. Support for implementation of inhouse solutions into production environment. E.g. ML. joan Pending
Operations 14. Mobile money aggregator – Implementation (Segovia) plus alignment to PAS. joan APPS
Operations 15. Livelink system enhancements to include changes in the process. joan APPS
Operations 16. Automation of Fingerprint identification at all Fund Doctors’ premises. joan OPS
Operations 17. Bank details validation – Rollout to the rest of the Banks joan OPS
Operations 18. NSSFGo App enhancements to give more information to customers. repeatition OPS
Marketing New staff coming in (support for onboarding, Mac for one person) Simon Simon
Marketing 2. DPO completion (card collections) joan APPS
Marketing 3. Pegasus and Pesapal (Reservations on Pesapal) (card collections) joan APPS - Check thunderball
Marketing 4. M-sente payments implementation (low impact) joan APPS
Marketing 5. Agency model implementation (option 1 : ABC integration, option 2 : direct bank integration) joan APPS
Marketing 6. Smart card implementation joan APPS
7. Voluntary top-up (sector reforms) (recommendation to have amendment related products catered for in the new
Marketing system, or push for the next financial year cycle) APPS -Deffered APPS -Deffered
8. NSSF career expo - online presence (portal) (Samuel Muwakanya is already in the know) Possible need to extend
Marketing intern tenure. Sustained presence in universities. Possibility to complete before end of August joan APPS
9. NSSFGO app (provision to follow proceedings as well as downloading material for the AGM, in addition to various
Marketing requests to extend app provisions). Recommended micro-site candidate ignore MICROSITE
10. Website support (Kaingroup - technical support) as part of the overall Kaingroup contract. Hosting should still be
Marketing managed by IT ignore APPS
Marketing 11. Issue regarding website committee (follow-up around NITA requirements) ignore NITA
Marketing 12. Kaingroup contract renewal ignore same as above
Marketing Use of USB ports for file transfers as a trade-off for CD/DVD usage. Storage of the FWB material on cloud/NITA Simon Simon
Marketing Desk phone for Sharon Nabweteme (she is sharing with Edrinnah) Simon Simon

8. OCR and straight-to-bank process for invoices (to eliminate the time spent typing invoice data). Possible H2H
integration
9. Supplier portal "external supplier" (Possible eGP functionality)
department area/initiative
10. AP-ADA enhancements (support from IT on performance with regard to speed and ability to scroll)
11. Automation of all insurance claims
12. Automation of tax compliance and reporting (Possible dashboard creation by data team, linked to 5)
13. Development of tax computation tool for internal customers (self-service) (Possible URA
integration/engagement, Possible URBRA integration/engagement as well)

ITEM CONTACT USER CONTACT USER

1. ERP - Decision on ERP for finance (seeming focus away from JD Edwards)
2. E-rental usage of the real-estate module
3. Equity and FI automation (Francis in the know. Need to sort out payment options)
4. Recon process automation (TRN in the cash book, as well as internal recon between accounts and general
ledgers)
5. Access to the data warehouse (Support from IT)
6. Automation of asset movement (perhaps use of Service-now, or look into an alternative), Geo-mapping (geo-
location of movable assets)
7. Pricing model and budgeting tool (WIP with Francis) (All parties should have visibility of their budget, eventually
this should tie into the ERP)
8. OCR and straight-to-bank process for invoices (to eliminate the time spent typing invoice data). Possible H2H
integration
9. Supplier portal "external supplier" (Possible eGP functionality)
10. AP-ADA enhancements (support from IT on performance with regard to speed and ability to scroll)
11. Automation of all insurance claims
12. Automation of tax compliance and reporting (Possible dashboard creation by data team, linked to 5)
13. Development of tax computation tool for internal customers (self-service) (Possible URA
integration/engagement, Possible URBRA integration/engagement as well)
14. Automation of Financial reporting (Possible functionality in ERP)
5. PowerBI licenses (possibly 6 more), with the ability to publish to EXCO (possible need for licenses for
EXCO), integration with eGP as well as current system in the meantime
6. Project management software (possibly MS project) to enable KPI definition and tracking, timelines
etc.
department area/initiative
finance 9.2 upgrade scorecard as a separate project
finance E-rental usage of the real-estate module joan
finance Equity and FI automation okoboi Francis in the know. Need to sort out payment options
finance Recon process automation joan TRN in the cash book, as well as internal recon between accounts and general ledgers
finance Datawarehouse for non oracle sources joan
finance Pricing model and budgeting tool okoboi (WIP with Francis) (All parties should have visibility of their budget, eventually this should tie into the ERP)
OCR and straight-to-bank process for invoices (to eliminate the time spent typing invoice data). Possible H2H
finance integration joan
finance Supplier portal "external supplier" (Possible eGP functionality) joan - egp
finance AP-ADA enhancements support (support from IT on performance with regard to speed and ability to scroll)
finance Automation of all insurance claims joan
finance Automation of tax compliance and reporting (Possible dashboard creation by data team, linked to 5) repeated
Development of tax computation tool for internal customers (self-service) (Possible URA integration/engagement,
finance Possible URBRA integration/engagement as well) joan
finance Automation of Financial reporting (Possible functionality in ERP) joan
PDU Supplier forum electronic survey joan 2 survey monkey
PDU Contract management automation (performance and monitoring, report submissions) joan vendor
PDU eGP implementation (internal administration and support) most likely before September joan 1
PDU Leave tracking (empowering the department to manage their schedule) joan done , need to deploy
strategy Idea management system (to support internal and external ideas) joan ok
strategy Data warehouse (need to share skills to empower the team to utilize the data warehouse) joan 1
1. Tracking of RM linkage to the employee self registration (possibility of capturing employer, unofficial/illegal non-
Business Ugandan registration) APPS update to treadstone
Business 3. Voluntary compliance drive by including the initial 5k deposit (this is on BSC) joan 3
4. Self-assessment tool (SAT) should be system based (possibility of adding it to the employer portal, with the portal
having the ability to read from the employer's payment history, ability to pick the PAYE summations/information).
Business RM's should also be able to do it on the system (this is on BSC) joan 2
5. Smart compliance (system-initiated audit, possible PAS connection with regard to auto-billing), intelligence to
identify discrepancies in payment patterns of employers (red flags per parametric definitions as well as notifications
Business to the employers) (compliance boost) joan 1
Business There is an expectation of a final decision on the benefit of geo-mapping and whether to proceed or not joan 4
Business Possibility of capturing NIN as part of MDU process through self-service joan update to treadstone
1. New HR system (possibility of staying on current system and solve the HR system problem once and for all, as
HR opposed to an interim solution on JDE 9.2) joan
Operations 1. Chatbots joan 3
Operations 2. Cogito (QA for call center interactions) joan ask rebecca
Operations 4. Sanyu – Voice bot for general inquiries. joan ask rebecca
Operations 5. FL Tool/Section on the App joan ask rebecca
Operations 6. QMS integrations with current CRM joan PAS
Operations 8. Self Help Kiosks- repurposing them – at busy branches joan support
Operations 9. Automate Claim initiation process for walk in customers (before PAS). treadstone 1
Operations 11. Develop a Data Warehouse that encompasses data from all Applications. (CRM, Chicken, Avaya e.t.c) APPS 4
Operations 13. Support for implementation of inhouse solutions into production environment. E.g. ML. joan support
Operations 14. Mobile money aggregator – Implementation (Segovia) plus alignment to PAS. joan 2
Operations 15. Livelink system enhancements to include changes in the process. joan IN PROGRESS
Operations 16. Automation of Fingerprint identification at all Fund Doctors’ premises. joan 5
Operations 17. Bank details validation – Rollout to the rest of the Banks joan PAS
Marketing DPO completion (card collections) joan done
Marketing Pegasus and Pesapal (Reservations on Pesapal) (card collections) joan 3
Marketing M-sente payments implementation (low impact) joan 2
Marketing Agency model implementation (option 1 : ABC integration, option 2 : direct bank integration) joan 1
Marketing Smart card implementation joan 4
Voluntary top-up (sector reforms) (recommendation to have amendment related products catered for in the new
Marketing system, or push for the next financial year cycle) APPS -Deffered PAS
NSSF career expo - online presence (portal) (Samuel Muwakanya is already in the know) Possible need to extend
Marketing intern tenure. Sustained presence in universities. Possibility to complete before end of August joan DONE
 Users Frequency Score
Story (I want to) Relevance Impact Priority Points Status Apps Specialist Developer Effort Level
Products Serve customers through agents so that NSSF coverage is increased at a much lower cost 3 3 3 3 3 Work In Progress William Chance
perform an online
self-assessment, based on payment history and URA PAYE
Business information so that i can comply with NSSF. 2 2 2 3 2 Shipped Arnold George
intelligently monitor employers so that i identify discrepancies in payment patterns and take the
Legal / Business necessary action proactively 2 3 2 2 2 Next In Line Arnold Chance
Strategy have a central place to manage ideas so that they are captured, monitored and appraised. 1 1 1 2 1 Work In Progress Arthur/ Monica NA
Procurement Input and manage Contracts online in order to monitor performance of the different contracts 2 1 1 1 1 Work In Progress Dauphin Vendor
Procurement Handle all my procurement related processes in egp so that i comply with the regulator 1 3 1 1 1 Defferred Arnold George
CRUD mtn mobile money payout method to offer members choice on
Operations how they prefer to be paid. 1 1 1 1 1 Work In Progress Arnold Vendor
use my credit card to pay an outstanding bill so I can reduce my arrears and minimize penalties.
Products (Direct Pay) 1 2 1 3 1 Shipped William Kain group
Operations engage customers using the avaya chatbot so that workplace productivity is improved. 1 3 1 3 1 Pending William George
Finance
/Operations query non oracle sources so that i make reports on the different data sets that guide managerial
/Strategy decisions 1 3 1 1 [1] 1 Work In Progress Loius /Peter NA
Fill in a survey online to appraise the NSSF Supplier forum so that gray areas are noted by
Procurement NSSF and acted upon 2 1 1 1 1 Pending Kasozi NA
Operations access my balance off a kiosk without using a pin so that i know my financial status with the fund 1 2 1 1 1 Work In Progress Arnold George
use my credit card to pay an outstanding bill so I can reduce my arrears and minimize penalties.
Products (Pegasus and Pesapal) 1 1 1 3 1 Pending William George
Products use msente to pay an outstanding bill so I can reduce my arrears and minimize penalties 1 1 1 3 1 Pending William George
Own a smart card sp that i can participate in the loyalty program and receive any other benefits
Products that will be provided overtime including but not limited to the Health Benefit. 1 1 1 1 1 Pending George
Investments integrate the PMS and ERP so that there is an effiecient exchange of data 1 2 1 1 1 Pending Arnold George

As a user, I want to make use of system triggered audits with

automated discrepancy detection in employer payment
patterns based on a set of system parameters so that
compliance is more properly informed by accurate data
without extensive manual input.

bandwidth requirements for the bloomberg terminal. Perhaps a decision to move it to the dc to be hosted
mobile app update for the bloomberg terminal
erp integration with the portifolio management system
putting it on cloud or on premise with hci
compute requirements for the desktop
User (As a/an) Story (I want to) Relevance Impact Priority Points Status
Users Frequency Score
use a pricing model and budgeting tool so that i am able to predict
Staff prices better and also manage the NSSF budget more efficiently 1 3 1 1 1 External Work In ProgressArnold
Submit and track my invoices/payments using an online portal so that
Supplier my operational costs and time in dealing with NSSF is reduced 3 2 2 2 2 External Defferred egp /9.2
Generate a report in JDE on tax (VAT, WHT, PAYE) so that i ably report
Staff on our standing as NSSF 1 2 1 1 1 External Pending Arnold Peter
armotise bonds and fixed income so that i know income and interest
User earned as a result 2 2 2 1 1 External Paused Brian
reconcile what an employer paid against what was received at the bank
so that my reports are a true reflection of correct entries in the general
User ledger 1 3 1 1 1 Internal Work In ProgressWilliam
access the real estate module so that i can manage properties, invoices
User and receipts using JDEdwards 1 2 1 1 1 External Defferred
utilise OCR and straight-to-bank process for invoices so that the time
User spent typing invoice data is significantly eliminated 1 2 1 1 1 Internal Defferred
Staff Automation of Financial reporting (Possible functionality in ERP) 1 1 1 1 1 External Paused
query non oracle sources so that i make reports on the different data
User (As a/an) sets that guide managerial decisions 1 3 1 1 [2] 1 internal Work In ProgressLouis / William
others
apply for insurance claims online so that the need for physical paper is
Staff eliminated 3 1 1 2 Ada
use a tax computation tool so that i use accurate figures while doing
Staff bid evaluations 1 1 1 1 Shipped Sharepoint
manage and track location of assets so that at any given time i can ably
Staff locate and report on this 1 1 1 1 Service now
add employer on the registration . voluntary is a side employer
for those without NIN, Registration identify the branches
Voluntary flow; change payment to before the process ends for members
self assessment for RMS on ecollections and also audit software
1. Datawarehouse done Louis no form no UAT form
3. Auto alerts for compliant and non-compliant employers:
Include compliance online checks Done William CHG0030065 no UAT form
4. Voluntary registration: (covers both, auto enrollment,
reminders on payments) done Brian CHG0030090 no UAT form
7. International remittances to support voluntary: Direct Pay Done William CHG0030066 no UAT form
12. Leave management for HR :file upload, template and reminders done Chance Form not signed no UAT form
15. Benefits payments through Stanchart done Peter CHG0030041 no UAT FORM
16. BOU and IFMIS Done Sharon and George CHG0030160 no UAT FORM
standing orders Done Brian no UAT form
merci portal done Kyeyune no form no UAT form
integration with e-GP (Compliance) done Dauphin CHG0030088 no UAT form
e-Collections enhancements done Brian CHG0030129 no UAT form
e-receipting finance Done Brian no UAT form
Activate member numbers as part of registration process completion Done Brian CHG0030023 no UAT form
Amnesty campaign Done Kyeyune form is in the box file no UAT form
single sign on Done Dauphin CHG0030122 no UAT form
NIRA Done Brian no UAT form
URSB Done William no UAT form
Select ConstraintSelect Type Select User Select Channel Select Option Business Unit Integrations Category Points Status Assigned to
Mandatory Technical Member Mobile Web Y Finance NIRA Story 1 Next In Line Brian
Desirable Functional Formal Employer Mobile App N Compliance URSB Epic 2 Work In Progress William
Staff Web App NA Business EDRMS Theme 3 Quality Assurance Arnold
System Administrator
Kiosk Operations URA 5 Shipped Peter
Database Administrator IT IFMS 8 Polish Louis
Developer Investments IPPS 13 Paused George
System General Bloomberg 21 Pending Chance
Company Owner Customer ServiceE-Procurement 34 Awaiting Procurement Shirley
Company Administrator Products HCIS 55 Defferred Brian, George
Agent Procurement CRM 89 Support William, George
Visitor Real Estate NA 144 Treadstone Arnold, George
User Voluntary URA & URSB Arnold, Peter
Customer Service Strategy Active Directory Brian, Arnold
NA Finance /Operations
Facebook,Google,Active
/Strategy directory
Informal Employer Legal / Business Banks
Employer Payment Gateway
Approver Mobile Operators
Supplier Directory Services
Voluntary Member M2sys Bioplugin and EDRMS
Beneficiary
Compliance Auditor
Customer
Partner
Employer & RM
Doctor
Finance Administrator
Tenant
Investment Manager
Fund Manager
Property Administrator
Finance Approver
Product Administrator
Scheme Administrator
Multiple
Payments
Member Detail update
Communications
Benefits
Projections
Contributions
Profile
General
Product manager
[1] Joan - 3
Elijah - 1

[2] Joan - 3
Elijah - 1