TITLE : AXIOO DIAGNOSTIC FLOWCHARTS GUIDANCE

NO. DOC :
ISSUE DATE : 2 - JULI 2009
REVISI KE- : 01
PREPARE BY : 22 – JUNI – 2009
APPROVE BY : BAMBANG SIE PUTRA 29 – JUNI – 2009
HALAMAN : 1

FIGURE 1. POWER FAILURE

Category Flowchart

 No Power
START
 NB/Power Can’t ON
 No LED Indicator
 Power can ON if PSU plug-in first Cek Adaptor & Socket
PLN

Adaptor/Power No
RMA Kabel/Adaptor
Normal ?

Yes

Tanpa Battery

No
Power ON ? RMA MotherBoard

Yes

Update BIOS

SELESAI

Another problem interrelated with accessories and component (Keyboard, Modem, Wi-Fi,
touchpad, memory, etc) please Refer to Check Point Troubleshoot Document.
 TITLE : AXIOO DIAGNOSTIC FLOWCHARTS GUIDANCE
NO. DOC :
ISSUE DATE : 2 - JULI 2009
REVISI KE- : 01
PREPARE BY : 22 – JUNI – 2009
APPROVE BY : BAMBANG SIE PUTRA 29 – JUNI – 2009
HALAMAN : 2

FIGURE 2. POWER ON, NO DISPLAY

Category Flowchart

 Power can ON, but no display START

Cek No Section
Power Power
ON + LED Can’t ON

Yes

Cek Processor, Heatsync

dan Fan

Cek HDD

Cek Memory

Yes RMA Komponen yg

Ada tampilan ?
rusak

No

Ganti Cable LCD & LCD

No
Ada tampilan ? RMA MOTHERBOARD

Yes

SELESAI
 TITLE : AXIOO DIAGNOSTIC FLOWCHARTS GUIDANCE
NO. DOC :
ISSUE DATE : 2 - JULI 2009
REVISI KE- : 01
PREPARE BY : 22 – JUNI – 2009
APPROVE BY : BAMBANG SIE PUTRA 29 – JUNI – 2009
HALAMAN : 3

FIGURE 3. LCD ISSUE

Category
LCD Problem Coverage :
 Flicker / Blinking
 No Colour
 Not Normal/Lines/Garbage/Half Display
 Colour not correct
Flowchart

START

Cek Kondisi saat ON

Check/Install
Keluhan sejak No System OS,
pertama ON ? Resolusi,
Driver
Yes

No
Cek / Ganti Cable LCD Masalah Teratasi ?

Yes
RMA Cable LCD Masalah Teratasi ?

No

Yes
Ganti LCD

No
RMA MOTHERBOARD Masalah Teratasi ?

Yes

SELESAI
 TITLE : AXIOO DIAGNOSTIC FLOWCHARTS GUIDANCE
NO. DOC :
ISSUE DATE : 2 - JULI 2009
REVISI KE- : 01
PREPARE BY : 22 – JUNI – 2009
APPROVE BY : BAMBANG SIE PUTRA 29 – JUNI – 2009
HALAMAN : 4

FIGURE 4. ODD ISSUE

Category
ODD Problem Coverage :
 Can’t Detect
 Can’t eject
 Can’t Read/Write
 Death
 Vibrate
Flowchart

START

Cek BIOS

No Update BIOS,
ODD Dikenal ? atur urutan
Booting
Yes

Cek Baca/tulis CD

Yes
Problem pada Software
Masalah Teratasi ?
dan media Cakram

No

Ganti ODD

No
RMA MOTHERBOARD Masalah Teratasi ?

Yes

SELESAI
 TITLE : AXIOO DIAGNOSTIC FLOWCHARTS GUIDANCE
NO. DOC :
ISSUE DATE : 2 - JULI 2009
REVISI KE- : 01
PREPARE BY : 22 – JUNI – 2009
APPROVE BY : BAMBANG SIE PUTRA 29 – JUNI – 2009
HALAMAN : 5

FIGURE 5. HDD ISSUE

Category
HDD Problem Coverage :
 Can’t Detect
 Noise
 Can’t Read/Write data
 Capacity Incorrect
 Can’t Partition / Format
 Performance too low
Flowchart

START

Cek BIOS

No Update BIOS,
HDD Dikenal ? atur urutan
Booting
Yes

Check Format & Install

Yes
Problem pada Software Masalah Teratasi ?

No

Ganti HDD

No
RMA MOTHERBOARD Masalah Teratasi ?

Yes

SELESAI