application form

iPhone 7
Serial No.:

Complete this form if you are applying for an iPhone 7 Plan. Contact No.: ........................................................... Date:.........................................

Subscriber details
Full Name of Applicant (Mr/Ms/Mrs):
P.O. Box: Emirate: Nationality:

ID Document Type: Emirates ID Passport GCC ID

ID Document No.: Date of Issuance (dd/mm/yyyy): Date of Expiry (dd/mm/yyyy):
Visa No.: Date of Issuance (dd/mm/yyyy): Date of Expiry (dd/mm/yyyy):
Unified No. (required in case of passport): Residency File No.:
Date of Birth (dd/mm/yyyy): Gender: Male Female Working No.:

I would like to receive SMS updates about Etisalat’s promotions & offers: Yes No Email:

Delegate Details Delegate Name: Power of Attorney Letter of Delegation

ID Document Type: Emirates ID Passport GCC ID

ID Document No.: Date of Issuance (dd/mm/yyyy): Date of Expiry (dd/mm/yyyy):
Unified No. (required in case of passport): Residency File No.: Nationality: Emirate:
P.O. Box: Date of Birth (dd/mm/yyyy): Gender: Male Female Working No.:

1. iPhone 7 Plans New (Please fill Postpaid or Prepaid Service Application Form) AppleCare Service
Existing iPhone for Life Program

Device Device Models Device Colour Package

iPhone 7 32GB Silver Prepaid
iPhone 7 Plus 128GB Gold Postpaid Plan 1 Postpaid Plan 2 Postpaid Plan 3
256GB Rose Gold Flexi minutes Local minutes
Black
Jet Black Smart Pay Plan: 12months 18months 24months
(32GB is not available)

I agree to the attached Terms and Conditions of the iPhone Plan. I confirm that the above
information is accurate and I commit to advise Etisalat of any changes.

Customer Name: ......................................................................................................................................................................................................................................................................................................................................................................................

Choose 1 Option (mandatory): Advance payment of AED: ........................................................... or Late payment - Credit Card Authorisation*
*In the event that I fail to make full payments to Etisalat on time, I authorise Etisalat to recover any unpaid charges by charging my credit card.
Type of Credit Card (Please tick) Visa MasterCard
Please enter your Credit Card number Expiry date (dd/mm/yy)

Date: ..................................................................................... Signature

2. Documents Required
Signed Service Contract UAE National ID Copy Power of Attorney Passport Copy

For Official Use

New Account No.: KR/RD Code: KR/RD/MR Store Code: KR/RD/MR Sales Staff Code:
Request No.: Sub Request No.: Party ID: Authorised Management Signature:
TM and © 2016 Apple Inc. All rights reserved.
3. Available Subscription Packages
Smart Pay Plan
Monthly Rental (AED)
Device
12 months 18 months 24 months
iPhone 7, 32GB 220 150 115
iPhone 7, 128GB 255 175 140
iPhone 7, 256GB 290 200 165
iPhone 7 Plus, 32GB 265 180 145
iPhone 7 Plus, 128GB 300 205 170
iPhone 7 Plus, 256GB 335 230 195
Additionally you can add any of the below postpaid plans:
Plan1: AED 150, 6GB, 200 flexi or 500 local minutes, 24 months
Plan2: AED 250, 12GB, 300 flexi or 1,000 local minutes, 12 months
Plan3: AED 500, 25GB, 750 flexi or 2,000 local minutes, 12 months
Plan4: AED 1,000, 100GB, 1,000 flexi or 2,000 local minutes, 12 months

Smartphone Plans
iPhone 7 Plans
Postpaid Plans
Prepaid Plan* &
Plan 1 Plan 2 Plan 3 Standalone
AED 265 AED 400 AED 650
AED 2,599 - 32GB
(Not Available in Jet Black)
Device upfront No upfront No upfront No upfront
AED 2,999 - 128GB
AED 3,399 - 256GB
Monthly service rental AED 150 AED 250 AED 500 -
Monthly device rental AED 115 AED 150 AED 150 -
Monthly data allowance 6GB 12GB 25GB -
200 flexi or 300 flexi or 750 flexi or
Minutes -
500 local 1,000 local 2,000 local
Contract period 24 months 18 months 18 months No contract
Preferred number One Etisalat number - - -

iPhone 7 Plus Plans

Postpaid Plans
Prepaid Plan* &
Plan 1 Plan 2 Plan 3 Standalone
AED 295 AED 430 AED 680
AED 3,099 - 32GB
(Not Available in Jet Black)
Device upfront No upfront No upfront No upfront
AED 3,499 - 128GB
AED 3,899 - 256GB
Monthly service rental AED 150 AED 250 AED 500 -
Monthly device rental AED 145 AED 180 AED 180 -
Monthly data allowance 6GB 12GB 25GB -
200 flexi or 300 flexi or 750 flexi or
Minutes -
500 local 1,000 local 2,000 local
Contract period 24 months 18 months 18 months No contract
Preferred number One Etisalat number - - -

Flexible minutes include local, international voice and inbound roaming minutes. For more information on the list of countries, please visit etisalat.ae/newpostpaid.
The customer will be contacted before the end of the contract period. In case the customer cannot be reached, the monthly service rental will apply by default.
* Prepaid customers who purchase the new iPhone device can get up to 10GB free data by simply dialling *056# for Deal of the day.

1. INTRODUCTION
These specific terms and conditions (“Service Specific
Terms”) apply in relation to the provision of the Service by
Etisalat to the Customer, in addition to the other constituent
parts of the Agreement between Etisalat and the Customer.
2. DEFINITIONS
Any capitalised terms that are not defined in this Clause
2 have the meaning given to them in the General T&Cs
(Consumer).
a. “Agreement” means the entire contractual agreement
between Etisalat and the Customer, comprising the
constituent parts set out in Clause 3 of the General T&Cs
(Consumer).
b. “Customer” means the person who purchases or
subscribes to the Service.
c. “Etisalat” means Emirates Telecommunications
Corporation and any of its wholly owned subsidiaries.
d. “General T&Cs (Consumer)” means Etisalat’s general
terms and conditions for consumer (i.e. non-business)
products and services which are published on
Etisalat’s website and are available through the other
communications channels referred to in Clause 30 of the
General T&Cs (Consumer).
e. “Minimum Term” has the meaning given to it in Clause
4(b).
f. “Service” means the postpaid mobile service
incorporating a Smartphone device, as described in more
details in Clause 3.
3. SERVICE DESCRIPTION
The Service is a postpaid mobile telecommunications service
made available to the Customer by using a SIM card issued
by Etisalat. The Customer may use the Service throughout the
UAE and, subject to conditions, in other countries. The Service
may be used for voice calls, SMS and mobile data usage. The
Service includes the provision of one Smartphone device such
as for example Apple iPhone 7 (the “Smartphone”) along with
its warranty policy.
4. COMMENCEMENT & DURATION
a. The Agreement is valid and binding on and from the date
on which it is submitted to and accepted by Etisalat (the
“Effective Date”).
b. The minimum commitment period for a subscription
(“Minimum Term”) that applies to the Agreement is
stated in the application form. The Service may have a
Minimum Term of one (1) month, 12, 18 or 24 months.
c. At the end of the relevant Minimum Term, unless
the Service has been terminated, the Service shall be
automatically renewed on a monthly basis and the
monthly rental rates for the selected mobile data
package(s) will apply. The Customer may stop the Service
from automatically renewing by giving written notice
to Etisalat at least (30) days before the expiry of the
relevant Minimum Term.
d. Any applicable Minimum Term starts on the date on
which Etisalat makes the Service available to the
Customer (“Activation Date”).
iPhone 7
5. CUSTOMER OBLIGATIONS & RESTRICTIONS 11. WARRANTY
Please see Clause 8 of the General T&Cs (Consumer) for a. The subsidised Smartphone is neither returnable nor
the provisions governing the Customer obligations and exchangeable except within the limits of the terms and
restrictions that apply to the Service. conditions of the Smartphone warranty policy.
6. ETISALAT’S OBLIGATIONS b. Any unauthorised modifications and/or alterations to
the Smartphone’s software may constitute a violation
Etisalat will provide the Service to the Customer based
of the Smartphone software license agreement, and the
on these Service Specific Terms together with the other
inability to use the Smartphone due to such unauthorised
constituent parts of the Agreement, and in accordance with
software modifications is not covered under the warranty
the law.
provided in Clause 12 of the General T&Cs (Consumer) or
7. CHARGES, BILLING & PAYMENT the Smartphone warranty terms and conditions.
a. A one-time charge of AED 125 applies for providing the c. Use of the Smartphone constitutes acceptance of the
Customer with a new mobile data connection. Smartphone terms and conditions and other third party
terms and conditions that are currently available at the
b. The out of bundle rate is AED 1 per MB for all of the websites of the relevant Smartphone producers (such
Service packages. as for example http://www.apple.com/legal) and/or are
c. All other Charges and Smartphone tariff plans that apply available within the Smartphone packaging and/or have
been notified through other communication channels
to the postpaid Service are set out on Etisalat’s website
used by Etisalat.
(www.etisalat.ae) and are available upon request by
using any of the communications channels referred to in 12. LIMITATION OF LIABILTY
Clause 30 of the General T&Cs (Consumer).
Without prejudice to Clause 21 of the General T&Cs
d. Please see Clause 15 of the General T&Cs (Consumer) for (Consumer), Etisalat shall in no circumstance be liable
the other charges, billing and payment provisions that to the Customer (or to any third party) for any direct or
apply to the Service. indirect loss or damage which may arise in relation to the
8. CUSTOMER CREDIT, ADVANCE PAYMENTS Smartphone except as provided in Clause 12 of the General
T&Cs (Consumer) and the Smartphone warranty terms and
& DEPOSITS
conditions.
a. A request from the Customer to migrate a Service
13. CONTACTING ETISALAT
account or vary their subscription to the Service shall
deemed to be an authorisation to Etisalat to transfer all The Customer may contact Etisalat to discuss the Service
of the Customer’s credits, dues and obligations in relation (including these Service Specific Terms) and the General
to the Service to the new account or to apply them to the T&Cs (Consumer) or any other product or service offered by
varied subscription. Etisalat, by using any of the communications channels stated
b. Please see Clause 16 of the General T&Cs (Consumer) for in Clause 30 of the General T&Cs (Consumer).
the other customer credit, advance payment and deposit
provisions that apply to the Service.
9. SUSPENSION, DISCONNECTION OR
TERMINATION BY ETISALAT
Please see Clause 19 of the General T&Cs (Consumer) for
the provisions governing the suspension, disconnection and
termination of the Service or the Agreement by Etisalat.
10. TERMINATION BY THE CUSTOMER
a. If the Customer wishes to terminate the Service, he/she
must give Etisalat (30) days’ prior written notice or a
shorter notice as stipulated by Etisalat.
b. The Customer acknowledges that, upon receipt of the
Customer’s termination notice, it may take up to (30)
days to terminate the Customer’s account.
c. Where the Customer elects to terminate the Service
before the expiry of the relevant Minimum Term, early
termination charges may apply. The amount of the early
termination charges depends on the Smartphone device
model, service plan and payment plan selected by the
Customer, and the number of months remaining until
the end of the applicable Minimum Term. The details
of the early termination charges are published on the
Digital Channels and/or are available through other
communication channels used by Etisalat.
iPhone for Life
1. INTRODUCTION
These specific terms and conditions (“Service Specific
Terms”) apply in relation to the provision of the Service by
Etisalat to the Customer, in addition to the other constituent
parts of the Agreement between Etisalat and the Customer.
2. DEFINITIONS
a. “Agreement” means the entire contractual agreement
between Etisalat and the Customer, comprising of the
constituent parts set out in Clause 3 of the General T&Cs
(Consumer).
b. “Customer” means the person who purchases or
subscribes to the Service.
c. “Etisalat” means Emirates Telecommunications
Corporation and any of its wholly owned subsidiaries.
d. “General T&Cs (Consumer)” means Etisalat’s
general terms and conditions for consumer (i.e. non-
business) products and services which are published on
Etisalat’s website and are available through the other
communications channels referred to in Clause 30 of the
General T&Cs (Consumer).
e. “Minimum Term” has the meaning given to it in Clause
4(b).
f. “New Smartphone” means a new Apple iPhone device
that the Customer may upgrade to from the Old
Smartphone.
g. “Old Smartphone” means the existing Apple iPhone
device obtained by the Customer from Etisalat with the
subscription to the Smartphone Plan.
h. “Service” means the iPhone For Life service, as described
in more detail in Clause 3.
i. “Smartphone Plan” means the Etisalat’s instalment plan
for smartphone device either as a part of the service
described in Article 3 of the Etisalat’s Service Specific
Terms – Smartphone or which the Customer subscribed
to as an ‘add-on’ to Etisalat’s mobile postpaid service
(Smartpay plan).
3. SERVICE DESCRIPTION
iPhone For Life is a service that entitles eligible Customers
subscribed to a Smartphone Plan with an Old Smartphone
to upgrade to a New Smartphone in accordance with the
terms of this Agreement (the “Service”). The Service does not
include the purchase of AppleCare+. The AppleCare+ shall be
purchased separately.
4. COMMENCEMENT & DURATION
a. The Agreement is valid and binding on and from the date
on which it is submitted to and accepted by Etisalat (the
“Effective Date”).
b. The Term of the Agreement starts on the date on which
Etisalat makes the Service available to the Customer
(“Activation Date”) and will continue to be in force
• For the remaining period of the existing relevant
Smartphone Plan;
• Until the Customer upgrades the Old Smartphone to
the New Smartphone under this Service; or
• Until it is terminated by one of the parties;
whichever is earlier
c. Termination of the subscription to the existing
Smartphone Plan will terminate this Service.
d. This Agreement does not have a minimum commitment
period (“Minimum Term”).
5. CUSTOMER OBLIGATIONS & RESTRICTIONS
a. The Customer will be solely responsible for removing all
data, including personal and confidential data and device
locks from the Old Smartphone prior to upgrade to the
New Smartphone.
b. It is the Customer’s sole responsibility to back-up any
files or data from the Old Smartphone that the Customer
wishes to retain after upgrade of the Old Smartphone.
Etisalat does not provide data recovery service as a part
of the Service. Etisalat shall not be liable for any lost or
disclosed files or data or content whatsoever.
c. The Customer shall be responsible for removing the SIM
card from the Old Smartphone. Etisalat shall not be
responsible for any costs arising from the Customer’s
failure to remove the SIM card or an memory card.
d. The Customer acknowledges that he/she is the owner of
the Old Smartphone.
e. The Customer shall make sure not to have security
software that will block access to the Old Smartphone.
f. Please also see Clause 8 of the General T&Cs (Consumer)
for the provisions governing the Customer obligations
and restrictions that apply to the Service.
6. ETISALAT’S OBLIGATIONS
Etisalat will provide the Service to the Customer based
on these Service Specific Terms together with the other
constituent parts of the Agreement, and in accordance with
the law.
7. CHARGES, BILLING & PAYMENT
a. The upgrade to the New Smartphone is provided by
Etisalat to the Customer free of charge, if the Customer
completed at least initial 12 months’ period of the
Smartphone Plan.
b. If the Customer has not completed the initial 12 months’
period of the Smartphone Plan, and elects to upgrade to
the New Smartphone, an upgrade charge will apply. The
upgrade charge will be calculated as follows: monthly
instalment charge of the Smartphone Plan x the number
of months remaining to complete the initial 12 months’
period.
8. CUSTOMER CREDIT, ADVANCE PAYMENTS
& DEPOSITS
Please see Clause 16 of the General T&Cs (Consumer) for the
Customer credit, advance payment and deposit provisions
that apply to the Service.
9. ELIGIBILITY
a. In order to be eligible for the Service, the Customer shall
be subscribed to the Smartphone Plan with Apple iPhone
device purchased from Etisalat on an instalment period
of 18 months or longer.
b. The Customer may opt in to the Service by submitting
an application form at Etisalat outlets or through other
means specified by Etisalat.
c. Unless communicated by Etisalat otherwise, the
Customer may only upgrade to the latest model of Apple
iPhone offered by Etisalat; and the Old Smartphone shall
be the preceding model of Apple iPhone. The details
on the eligible models of Old Smartphones and New
Smartphones will be specified by Etisalat at the time of
exchange.
d. The Customer is not eligible for upgrade if the Customer’s
Old Smartphone is lost or stolen or otherwise unavailable
for submitting to Etisalat at the time of upgrade.
10. UPGRADE GUIDELINES
a. Subscribing to the Service does not automatically lead to
upgrade to the New Smartphone. In order to upgrade to
the New Smartphone, the Customer shall contact Etisalat
at Etisalat outlets or through other means specified by
Etisalat and request the upgrade to the New Smartphone.
The Customer will be obliged to submit to Etisalat the Old
Smartphone as part of the upgrade.
b. The Customer is required to return the Old Smartphone at
specified Etisalat outlets.
c. The upgrade to the New Smartphone is subject to
availability of stock. The Customer may choose the New
Smartphone’s colour, and capacity subject to availability
of stock. The Customer may also choose to upgrade to a
new Smartphone Plan. The details on the eligible new
Smartphone Plans will be specified by Etisalat at the time
of exchange.
d. The Old Smartphone must have the same device model,
capacity and International Mobile Equipment Identity
(IMEI) number as the Apple iPhone device purchased
through Etisalat with the Smartphone Plan.
e. Etisalat will evaluate the Old Smartphone condition. The
Old Smartphone can be accepted by Etisalat only if it is in
a good condition. It is Etisalat’s full discretion to consider
whether an Old Smartphone is in a good condition or
not, and may request proof of purchase or additional
information in its discretion. In order to consider whether
an Old Smartphone is in a good condition, Etisalat will
review in particular the following:.
• It is possible to switch on the Old Smartphone and
have access to the Old Smartphone’s IMEI number
by pressing *#06# (the IMEI should match the Old
Smartphone originally purchased).
• The Old Smartphone functions normally, for
example, it is capable of making and receiving calls
and connecting to the Internet and the touchscreen
functions properly
• The Old Smartphone is free from physical damage,
except for normal wear and tear (for example,
it does not have liquid damage, a cracked or
discoloured display or casing, connector damage or
faulty or broken SIM reader)
• The Old Smartphone is provided with a fully
functioning battery
• The Old Smartphone is not missing any parts or does
not have disassembled, customised or non-original
parts
• All activation and locking features of the Old
Smartphone have been disabled (e.g. find my device
on iOS 7+ devices)
• The SIM card has been removed from the Old
Smartphone
• The memory card (if any) has been removed from
the Old Smartphone
11. SUSPENSION, DISCONNECTION OR
TERMINATION BY ETISALAT
a. Notwithstanding anything else in this Agreement, Etisalat
may terminate the Service at any time and for any reason
and will provide the Customer a notice thereof.
b. In addition, please see Clause 19 of the General T&Cs
(Consumer) for the provisions governing the suspension,
disconnection and termination of the Service or the
Agreement by Etisalat.
12. TERMINATION BY THE CUSTOMER
a. If the Customer wants to terminate the Service, he/she
must give Etisalat prior written notice.
b. The Customer is not required to terminate the Service if
he/she does not wish to use the option to upgrade the
Old Device to a New Smartphone during the instalment
period of the Smartphone Plan.
13. CONTACTING ETISALAT
The Customer may contact Etisalat to discuss the Service
(including these Service Specific Terms and the General
T&Cs (Consumer), or any other product or service offered by
Etisalat, by using any of the communications channels stated
in Clause 30 of the General T&Cs (Consumer).