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CHAPTER – 1
INTRODUCTION ABOUT THE INTERNSHIP &
INDUSTRY PROFILE
VISHAL TOURS AND TRAVELS.
1 INTRODUCTION:
1.1 INTRODUCTION ABOUT THE INTERNSHIP:
Internship is a subject for the first year MBA student. Every student of MBA program
should undergo four weeks of organization study of their choice. It is the part of the
curriculum. This is a four week program where we study an organization in brief. In this four
week program we get to learn the practical aspects of management. This given the student a
better exposure as we learn by observing and interacting with looking at the actual functions
of the organization.
INTERNSHIP OVERVIEW
The internship helps in understanding all the major and even the subtle things that all
the organization needs to do for their performance, the importance of department and the
coordination etc. in this report a brief about some of the aspects are given.
NATURE AND SCOPE OF INTERNSHIP
 It is an observatory learning where we learn through mere observation.


 Learning through interaction.

 The observation covers the entire functioning of the firm. It includes global scenario
and Indian scenario of the industry, PEST analysis etc.
OBJECTIVES
The main objectives of the internship are to:

➢
To analyze the industry.
➢
To understand how the firm functions.
➢
To know the organization by its structure.
DEPARTMENT OF MBA–SJBIT Page | 1

o To know the function of various departments.
o To understand the responsibility of executives.
o To get more knowledge about the organization by practically applying the
concepts`
Industry profile
The service industry also referred as tertiary sector is the part of the economy that
creates services rather than tangible objects. Services include accounting, tradesman ship
(like mechanic or plumber services), computer services, restaurants, tourism etc. it provides
service for people but does not result in the production of goods.
More than 70% of jobs are in area of service industries. In a country like india having
a huge size of population, services sector has its huge potential. Development of services
sector can transform this burden of large size of manpower into an asset by its proper
utilizations and thereby can generate a huge size of income for the nation as a whole. India
has the second fastest growing service sector with its compound annual growth rate at 9%.
Service constitutes a major part of India’s GDP with 57% share in GDP at current
prices. The service sector is not only the dominant sector in India’s GDP, but has also
attracted significant foreign investment flows, contributed significantly to exports as well as
provided large scale employment .
India’s service sector covers a wide variety of activities such as trade, hotel and
restaurant, transport, storage and communication, financing, insurance, real estate, business
services, community, social and personal services, and services associated with construction.
SERVICE INDUSTRY CATAGORY
 Automotive Repair, Services and Parking Industry: All establishments primarily

engaged in furnishing automotive repair, rental, leasing, and parking services to the
general public. This does not include repair shops operated by establishments
engaged in the sale of new automobiles or those shops operated gasoline service
stations (Retail Trade).

 Business Service Industry: All establishments primarily engaged in providing

services, not classified elsewhere, to business establishments on a contract or fee
basis, such as advertising, credit reporting, mailing, data processing, etc. This usually
does not include establishments primarily engaged in providing engineering,
accounting, research, management, and related services Eg.( Engineering,
Accounting, Research, Management, and Related Services)
 Engineering, Accounting, Research, and Management Service Industry: All

establishments primarily engaged in providing engineering, architectural, and
surveying services; accounting, auditing, and bookkeeping services; research,
development, and testing services; and management and public relations services.


 Educational Service Industry: All establishments providing academic or technical
instruction This also includes libraries and student exchange programs. This does not
include schools for the instruction of beauticians, cosmetologists and barbers (
Personal Services) or establishments primarily engaged in providing job training for
the unemployed, underemployed or handicapped ( Social Services).


 Health Service Industry: All establishments primarily engaged in furnishing
medical, surgical, and other health services to persons.


 Hotels, Rooming Houses, Camps, and Lodging Industry: All commercial and
noncommercial establishments engaged in furnishing lodging, or lodging and meals,
and camping space and camping facilities.



 Legal Service Industry: All establishments that are headed by members of the bar
and are engaged in offering legal advice or legal services


 Miscellaneous Repair Service Industry: All establishments engaged in
Miscellaneous repair Services. This does not include the following repair services:
Repairs to structures repairs to electronic computer and computer peripheral

Equipment automotive repair (Automotive Repair, Services, Parking); clothing and

shoe repair (Personal Services).
 Personal Services Industry: All establishments primarily engaged in providing

services generally to individuals, such as laundries, dry-cleaning plants, portrait
studios, and beauty and barber shops. This also includes establishments operating as


 industrial launderers and those providing linen supply services to commercial and
business establishments


 Museums, Art Galleries, and Botanical and Zoological Gardens Industry: All
Establishments primarily engaged in the operation of museums, art galleries, and
zoological gardens.
 Private Household Industry: All private households that employ workers who serve
on or about the premises in occupations usually considered domestic services. This
does not include the households of farming establishments (see Agriculture);
individuals providing amusement and entertainment services (see Amusement and
Recreation Services); individuals providing babysitting services (see Personal
Services).
 Social Service Industry: All establishments providing social services and

rehabilitation services to those persons with social or personal problems requiring
special services and to the handicapped and the disadvantaged. This also includes
establishments soliciting funds to be directly for these and related services. This does
not include those who primarily provide health services (see Health Services), legal
services (see Legal Services), or educational services (Educational Services).

Expertise across varied industries

In India, VISHAL brings to the table over 27 years of operating experience and we
currently work with more than two thousand businesses from varied industries, we
understand that small and large business operate in different ways and we have the expertise
of handling industry and volume specific requirements. Our diverse client portfolio boasts of
customers from the manufacturing, consulting, information technology/software, banking, oil
and energy and FMCG sectors.
VISHAL understands what it takes to ensure success in India and can help businesses
better manage their travel programmed. Our on ground presence across all major cities and
airports enables us to provide seamless travel services enables us to provide seamless travel
services which are tailor made to suit industry specific business requirements.
Country wide reach
No matter where your business is located in India, there will be an VISHAL office
nearby. VISHAL has fully owned branch offices across all major cities in India, and these are
staffed by local people. VISHAL also has on ground teams operating from all major airports
in India, and we have the capability to assist you during departures and arrivals at any time of
the day.
Industry relationships
In India around the globe, VISHAL works closely with airline, hotel and ancillary
travel service provider. We leverage our relationships to ensure that our clients get best rates
for their travel requirements. Handling a large volume of transactions gives us the advantage
of better negotiations and ultimately means that we can deliver better value to our clients.
Cultural understanding
Travels understand varied cultures and languages, and how important these are for on ground
business operations. We understand that your staff based out of a production facility in south
India will be most comfortable speaking to our staff in the local language and we ensure this
by hiring local experts who understand your language and culture.

CHAPTER - 2
ORGANISATION PROFILE
COMPANY PROFILE
Company name - VISHAL TOURS AND TRAVELS PVT LTD.
Company status - Active
Roc - Mumbai
Registration number - 286077
Company category - Company limited by shares
Company sub category - non govt company
Class of company - private
Date of incorporation - 19 march 1997
Age of company - 21years, 4 months, 0 days
CIN - U74999M
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BACKGROUND:
VISHAL travel solutions is a service providing company, with the state of fine art and
business, it is the corporate travel business of the flight centre travel group (FCTG). The
company is headquartered in Brisbane and operates a network spanning over 90 countries
across Europe, middle east, Africa, Asia pacific and the Americas.
It was officially launched to market in 2004 following the consolidation of various

corporate travel businesses within parent company FCTG. From the mid to late 1990s, FCTG
aggressively grew its organic corporate businesses and at the same time made a number of
strategic acquisitions to enhance the group’s technology capabilities and strengthen its.
INTERNATIONAL MARKET PENTRATION
By 2002 FCTG’s corporate division included seven different businesses, which in

2004 were consolidated to from VISHAL travel solutions. The reach of VISHAL travels
solution. The reach of VISHAL global network broadened significantly with the acquisition
of major travel companies including Sydney business travel (Australia), internet travel group
(Australia) garden travel (USA), Bannockburn (USA), Britannic travel (UK), American
international travel(Hong Kong), liberty(USA), friends globe travels(India), china comfort
(china). Since 2004, VISHAL has continued to partner with local travel companies around the
world to expand the company’s network to 90 countries. VISHAL has 450 offices worldwide,
employs more than 6500 staff and has global turnover of more than US$5 billion.
VISHAL is one of five businesses within its parent company FCTG that services the
corporate market sister corporate travel brands within group include corporate traveler,
campus travel, stage and scream services and civets. FCTG is one of the world largest travel
agency groups, with more than 16000 staff and 2500 stores across its leisure, corporate and
wholesale business.
The company turnover in the 2016/2017 financial year was AUD$20 billion. After
starting with one shop over 30 year ago, FCTG has enjoyed remarkable growth and is growth
and is now in the top 100 publicly listed companies the Australian stock exchange. FCTG
operates over 30 retail, corporate wholesale brands making it Australasia’s largest travel
retailer and one the world’s fastest growing travel groups.
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VISHAL travel solutions are a global corporate travel management companies with
offices in more than 90 countries and a team of over 8000travel professionals. Recognized as
the world’s leading travel management company for five consecutive years (world travel
awards), VISHAL offers clients small teams of experienced travel professionals that provide
personal service and reliable advice. As part of the globally iconic flight centre travel group,
VISHAL has access to a worldwide network of airfare hotels and ground transport options to
help you save on every booking.
Today FCM travel solutions is a top 5 global travel management companies managing
the travel programs for some of the world’s leading corporate brands. Our portfolio of clients
includes a broad selection of multinational regional and local companies across every
industry and specialization.
EXPERTISE ACROSS VARIED INDUSTRIES
In India, VISHAL brings to the table over 27 years of operating experience and we
currently work with more than two thousand businesses from varied industries. We
understand that small and large businesses operate in different ways and we have the
expertise of handling industry – and volume specific requirements. Its diverse client portfolio
boasts of customers from the manufacturing, consulting, information technology /software,
health care/ pharmaceutical, retail, automobile, banking, oil and energy and VISHAL sectors.
VISHAL understands what it takes to ensure success in India and can help businesses
better manage their travel programmed. Our on ground presence across all major cities and
airports we to provide seamless travel service which is tailor made to suit industry specific
business requirements.
COUNTRY- WIDE REACH
No matter where your business is located in India, there will be an VISHAL office
nearby. VISHAL has fully owned branch offices across all major cities in India, and these are
staffed by local people. VISHAL also has no-ground teams operating from all major airports
in India, and we have the capability to assist you during departures and arrivals at any time of
the day industry relationships.
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In India and around the global, fcm works closely with airline, hotel and ancillary
travel service providers. We leverage our relationships to ensure that our clients get best rates
for their travel requirements. Handling a large volume of transactions gives us the advantage
of better negotiation, and ultimately means that we can deliver better value to our clients.
CULTURE UNDERSTANDING:
FCM understands varied cultures and languages, and how important these are for on
ground business operations. We understand that your staff based out of a production facility
in south India will be most comfortable speaking to our staff in the local language and we
ensure this by hiring local experts who understand your language and culture.
OBJECTIVES
➢
To provide better travel ideas for greater savings.
➢
The creation of a unique, upscale, innovative and customized tour packages that will
differentiate from other companies.
➢
The formation of a company’s image that will bring people with diverse.
➢
Interests and background together in a common forum.
➢
To serve its customers with best possible quality and provide them more things in
price on one.
Nature of FCM
 It is ranked among the top corporate travel providers, servicing all the leading
companies.

 Visa services

 Ticket booking

 Forex

 Travel insurance
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MISSION
➢
To push the leading edge of hospitality and giving added value to our client’s.
➢
To create and provide a total travel management package in terms of providing
comprehensive and professionally effective service at minimum cost to the customer,
using and utilizing the best available resources and technology.
➢
Also to nurture a work culture and environment internally and externally that
promoters total commitment and growth, thus becoming the largest and the most
reliable travel organization in the region setting standards in the industry for
professionalism and reliability to the customer.
➢
To deliver an exceptional blend of corporate travel and expense management
solutions, supported by our unique culture of continuous improvement and ownership.
➢
We will consistently provide local and personal service first, backed by global
expertise and buying power, flexible solutions, and technology that drives travel
efficiencies.
VISION
➢
To be among top three hospitality and event management company
➢
To be the local travel and expense management specialist of choice for companies in
every region of the world
➢
To become the premier company that cuts across various segments and emerges as the
torchbearer of each segment that it ventures into.
VALUES
o To create values for customers/clients be ethical trust and responded each
other
o Each employee responsibility for contributing to the company success service
o Airport cell
o Total quality management
o Travel desk/implant
o Booking at your doorstep instant reservation
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QUALITY POLICY
We are committed to provide quality logistics services consistently at reasonable price

and to continually improve the same to achieve customers delight on a sustainable basis.
PRODUCTS AND SERVICES PROFILE
PRODUCTS
FCM provides clients with the broadest range of prices and inventory for air travel,
hotel accommodation, travel insurance and holiday travel.
The combination of VISHAL global negotiating strength, integrated systems, multiple

product platforms and strong supplier relationships, mean clients receive the best itineraries
for increased savings on every journey. FCM product includes
➢
Global Fare finding system
Our global fare finding capabilities give our travel managers access to the lowest
prices and widest selection of airline inventory seats. Our teams track and compare fares
and seat availability on carriers around the world, allowing FCM’s travel professionals to
select the best global fare option of the day. FCM’s global fare finding capabilities ensure
customers benefit on a number of levels from measurable savings, better fare options and
better availability of inventory.
➢
Client hotel programmes
Our people can give your business access to a world of corporate hotels and
apartments at leading rates. As part of VISHAL ‘s global hotel programmers, FCM has
partnerships with more than 24000 hotels around the world. These hotels have been
carefully selected and reflect what our clients are asking for locally, regionally, and
globally.
FCM’s global hotel programmed gives your business access to an expansive

global room inventory supplied by a wide range of selected hotel partners. The
programmed offers local expertise in 80 countries as well a parity with local rates or
better for properties around the world.
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SERVICES
Our services
At FCM travel solutions, we believe business travel should be personal. That’s

why you’ll only ever receive dedicated service from consultants you can work with
closely. You can rely on us 24/7 for support and assistance, and you can trust our people
with every aspect of your travel management. Our account managers are people oriented,
articulate, proactive, and analytical and encouraged to think outside the square to solve
travel program challenges. Our account management style is about delivering the
maximum results for your travel program so you can achieve every possible saving.
1. Passport
2. Visa
3. Forex
4. Travel insurance
5. Foreign exchange
6. Over Seas Simcards
❖
PASSPORT
A passport is a document, issued by a national government, which certifies the
identity and nationality of its holder for the purpose of international travel. The
elements of identity are name, date of birth, sex, and place of birth. A passport does
not of itself entitle the passport holder entry into another country, nor to consular
protection while abroad or any other privileges. It does, however, normally entitle the
passport holder to return to the country that issued the passport. Rights to consumer
protection arise from international agreements, and the right to return arises from the
laws of the issuing country. A passport does not represent the right or the place of
residence of the passport holder in the country that issued the passport. Regional
Passport Officer or the consular/Indian Embassy abroad issues passport to the Indian
Page | 12
citizens as per section 3 of the passports Act 1967. A Passport applicant should fill in
the prescribed form accompanied by the fees and submit to the RPO with the proof of
residence, date of birth and education qualifications.
Types of passports
 Ordinary passport (Tourist passport, Regular passport, Passport)


Issued to citizens and other nationals, and generally the most-issued type of passport.
Sometimes it is possible to have children registered within the ordinary passport of
the parent, rendering the passport functionally equal to a family passport.


 Official passport (Service passport, also Special passport)

Issued to government employees for work-related travel, and to accompanying
dependents.


 Diplomatic passport

Issued to diplomats and other government officials for work-related international
travel, and to accompanying dependents. Although most persons with diplomatic
immunity carry diplomatic passports, having a diplomatic passport is not the
equivalent of having diplomatic immunity. Having a diplomatic passport does not
mean visa-free travel. A holder of a diplomatic passport must obtain a non-
diplomatic visa when traveling to a country where he is not currently nor is going to
be accredited as a diplomat, if visas are required to nationals of his country.


 Emergency passport (Temporary passport)

Issued to persons whose passports were lost or stolen, and who do not have time to
obtain replacement passports.
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 Collective passport

Issued to defined groups for travel together to particular destinations, such as a group
of school children on a school trip to a specified country.


 Family passport
Issued to family members—father, mother, son, daughter. There is one passport

holder. The passport holder may travel alone or with one or more other family members. A
family member who is not the passport holder cannot use the passport for travel unless
accompanied by the passport holder.
❖
VISA
The FCM Visa Program is designed to make the process of obtaining a travel visa
less of a hassle for business travelers. From scrutinizing documents for completeness
to quality-checking applications to tracking your application status online, a dedicated
in-house team of experienced visa consultants ensures a smooth path to obtaining
your visa.
The FCM Visa Program Advantage:

 Pan-In a presence with special visa cells at our offices across all key cities in India
including Delhi, Mumbai, Pune, Kolkata, Bangalore, Chennai, Hyderabad and more

 Over 20 years of experience in managing visa applications

 More than 12,00,000 visas processed till date

 Authorized with Singapore Embassy in New Delhi, Mumbai and Chennai

 40 member Passport & Visa team with average experience of 8-10 years
Services:
 Coordination with embassies for visa

 Quality checks for all documentation

 Secure document handling

 Meet and Assist Services outside embassies/VFS

 Passport Assistance
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 FRRO Assistance and Guidance


 YFC and Polio Vaccination Assistance

 Online Appointment
Unique Offerings:
 Up-to-the-minute Visa Information

 Visa requirement of embassies across India available online

 Facility to download visa forms

 Regular emails on changes in visa requirements

 24*7 updates on your visa status
Internal visa tracking system - All applications are tracked from submission to stamping.
Online Visa Tracking Module (OLVT) - A dedicated team monitors all visa applications
and updates the status of the applications online. This ensures a state of the art automated
process flow.
Online Visa Tracking Module (OLVT) - Visa information at your fingertips

 Updates are sent automatically via email

 Hosting of visas on server with password protection

 Log History

 MIS report generation at Admin level
Specialized Services
 Online form filling

 Processing of E-visas

 Lost Passport Assistance
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❖
TRAVEL INSURANCE
Travel insurance is insurance that is intended to cover medical expenses, financial default
of travel suppliers, and other losses incurred while traveling, either within one's own
country, or internationally. Temporary travel insurance can usually be arranged at the
time of the booking of a trip to cover exactly the duration of that trip, or a "multi-trip"
policy can cover an unlimited number of trips within a set time frame.
Coverage Types
The most common risks that are covered by travel insurance are :-
o Medical/dental expenses
o Emergency evacuation/Medical Air Evacuation/repatriation of remains Return
of a minor child
o Trip cancellation/interruption
o Accidental death, injury or disablement benefit
o Overseas funeral expenses
o Curtailment
o Delayed departure, missed connection
o Lost, stolen or damaged baggage, personal effects or travel documents
o Delayed baggage (and emergency replacement of essential items)
o Legal assistance
o Trip Cancellation
o Flight Connection was missed due to airline schedule
o Travel Delays due to weather
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❖
FOREIGN EXCHANGE
Foreign exchange, or Forex, is the conversion of one country's currency into that of
another. In a free economy, a country's currency is valued according to factors of supply
and demand. In other words, a currency's value can be pegged to another country's
currency, such as the U.S. dollar, or even to a basket of currencies. A country's currency
value also may be fixed by the country's government. However, most countries float their
currencies freely against those of other countries, which keeps them in constant
fluctuation.
The value of any particular currency is determined by market forces based on trade,
investment, tourism, and geo-political risk. Every time a tourist visits a country, for
example, he or she must pay for goods and services using the currency of the host
country. Therefore, a tourist must exchange the currency of his or her home country for
the local currency. Currency exchange of this kind is one of the demand factors for a
particular currency. Another important factor of demand occurs when a foreign company
seeks to do business with a company in a specific country. Usually, the foreign company
will have to pay the local company in their local currency. At other times, it may be
desirable for an investor from one country to invest in another, and that investment would
have to be made in the local currency as well. All of these requirements produce a need
for foreign exchange and are the reasons why foreign exchange markets are so large.
❖
FOREX
Take Your Money Places
Heading for a business trip to Hong Kong every year? Taking the team for an offsite in
Europe? Jet-setting around the world for meetings? Travel Money India has foreign exchange
for every reason. Simply convert your rupees into any leading currency of the world
including Dollars, Pounds, Euros, Yen, Dirham and you’re all set! You can choose to take
cash, traveler’s cheques or a prepaid forex card to carry your money in big and small
denominations.
Page | 17
We Put More in your Pocket

Travel Money India offers great exchange rates with no commission and no fees so
you always get more for your rupee.
One Card, Many Currencies

Our Prepaid Multi-Currency Cards are a safe and convenient way to carry your
money when travelling overseas. Load multiple currencies at a time – including USD, GBP,
EUR, HKD, NZD, SGD, AUD, JPY and more. Plus, you can lock in your exchange rate
ahead of time so that you know exactly what you are getting for your money.
OVERSEAS SIMCARD
 Off shores services
FCM has a dedicated client servicing team that serves off shore clients – 24/7,365
days a year our specialist offshore team is backed up by a fully resourced call center and
provides seamless travel service that suit the clients operating environment and local time
zone
The offshore team uses industry leading platforms that have the capability to
secure best rates for travel originating from places outside India. FCM offers clients the
flexibility to make payments through multiple modes including payments through all
major foreign currency.
MEETINGS, INCENTIVES, CONFERENCES & EXHIBITIONS
One Stop Shop for all travel needs i.e. air tickets, accommodation, event management, forex,
visas, travel insurance etc. Hands on approach of senior management, including travelling
along with the group Dedicated team in each hub providing specialized services, Most
experienced and cooperative Tour Managers in the industry Operations geared up to handle
large groups. FCM have successfully handled several groups of over 300 packs in the year
2008 A specialized quality control department that would ensure smooth delivery of services
at every stage.
Page | 18
SERVICE MATRIX
Page | 19
SINGLE WINDOW SERVICE SYSTEM
 In house service on quantum basis.


 Dedicated travel executives.

 24 hour service link

 Open on Sundays
STATE OF THE ART TECHONOLOGY
 World renowned CRS Amadeus for instant response on national network basis

 Online reservation at your doorstep.

 Feedback on travel related costs

 Possible CRS link to your office

 Travel accounting MIs
NATIONAL WIDE SERVICE
 New Delhi

 Bangalore

 Chandigarh

 Chennai

 Gurgaon

 Mumbai

 Hyderabad

 Pune

 Vizag

 Ahmadabad

 Vadodara

 Kolkata

 Bhubaneswar

 Mangalore

 Cochin

 Coimbatore

 Mysore
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QUICK SERVICES
 Corporate travel management


 International and domestic air ticketing

 Tailor made holidays

 Luxury holiday and travel planning

 Visa consultancy and processing

 Foreign exchange services

 Travel related services
TOTAL TRAVEL PACKAGE
 All ticketing/visas

 Clearances.

 Airport facilitation

 Travel insurance

 Conferences/incentives

 Tours/holidays/ leisure

 Phone cards, mobile Sims

 Hotel/car booking

 Railway booking

 24/7 call center
Area of operations
 Australia

 Canada

 China

 Hong Kong

 New Zealand

 Singapore

 USA

 UK
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VALUE ADDITIONS
 Best value for your money


 Unmatched service
PACKAGES IN 2018
KERALA
Visit – Munnar- thekkady- alleppey
Duration – 4 nights/5 days
Starting price – INR 9499 per person
GOA
Visit – Goa
Duration – 3 night / 4days
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NORTH EAST
Visit – Gangtok - darjeeling
Duration – 5 nights / 6 days
HIMACHAL
Visit – Shimla – manali- Chandigarh
Starting price – INR 20099 per persons.
Page | 23
UTTARAKHAND
Visit – Neonatal – Corbett
Duration – 4 nights/ 5 days
BHUTAN
Visit – phuentsholing – Thimphu – paro
Starting price – INR 24399 per persons
Page | 24
OWNERSHIP PATTERN
Rakshit desai - Managing directors
Shravan gupta - Executive director
Sudhir mandirata - Chief finance officer
Vikram kohli - President & technology leader
Jeevan - President
Manoj Nair - National marketing leader
John Thangaraj - National people works leader
Rakesh negi - Head of operation
Sayan mitra - Head of account management
Ritesh Srivastava - Regional sale leader
Vinod viswanathan - General manager
ASSOCIATE BUSINESSES
Jeevan
adyanthya - President
Atul adyanthya - Head of MICE
Gagan Malhotra - National head
Rohit walter - Senior vice president & head of FCM incoming ( inbound travel)
Anand menon - Vice president
Joseph k jose - Vice president
Page | 25
AWARDS OR RECOGINITION OF FCM
➢
World’s leading travel management company 2016, 2015, 2014, 2013, 2012, 2011,
world travel awards
➢
Africa’s leading business travel agency 2015, 2014, 2013, world travel awards
➢
Asia’s leading business travel company 2014, world travel awards
➢
Asia’s leading travel management company,2015, 2014, 2013,2012, world travel
awards
➢
Europe’s leading travel management – company 2015,2014,2013, 2012, world travel
awards
➢
Mexico and central America’s leading travel management company,2015, 2014,
2013, 2012, world travel awards
➢
Middle east’s leading travel management company,2015, 2014, 2013,2012, world
travel awards
➢
North America’s leading travel management company,2015, 2014, 2013,2012, world
travel awards
➢
South American’s leading travel management company,2015, 2014, 2013,2012, world
travel awards
Other awards
 VISHAL Australia best National travel management company Australia national travel
industry awards for excellence 2015,2012
 VISHAL UK, account management team of the year, business travel people’s awards,
2014
 VISHAL Ireland, ITAA best corporate travel agency company of the year lrish the
awards, 2013
 VISHAL UK, best travel management business travel awards,2013
 Best travel management company business travel awards,2013
 VISHAL greater china business travel management company of the year 2012, china
BT MICE
 UK agent achievement awards 2008 account management team of the year2008
supplier award from Hindustan unilever limited (HUL)
Page | 26
➢
India Nordic business travel awards barometer – Sweden’s best business travel agency

TTG Asia travel awards 2008 best travel agency Philippines
o Galileo express travel world award’s 2008 best corporate travel agency India
FUTURE GROWTH PROSPECTS
➢
95% of FCM travel solutions clients believe their travel spend will be the same or
increasing over the next year
➢
However technology still has a part to play and the continued drive for new
technology will form the biggest change to business travel
➢
Booking
Enter the rise of mobile. Unless in the office it is rare to be on a desktop computer
and almost seems archaic. The use of apps to book business travel will soon become the
norm, making a seamless booking process
➢
Smart technology
A key move in business travel will be reducing the need for double handling
complex air booking continue to be a delicate process to ensure accuracy between the
traveler and airlines and going forward smarter technologies will make this easier and
enhance the customer experience.
THE FUN STUFF

 Augmented reality
 Smart luggage
 The demise of paper
INSURANCE PROGRAMME
➢
Comprehensive overseas travel assistance plans
Unique feature
o 24x7 medical assistance
o Global assistance and concierge
Page | 27
o 24x7 family protection
➢
Exclusive coverage
o Pre existing disease in life threatening situation
o Adventure sports coverage
o Home to home coverage
COMPETITORS OF FCM
❖
Carlson wagon-lit travel
❖
Corporate travel management
❖
Oliver
❖
Cain travel
❖
Adtrav
❖
ISSTA
❖
Last minute travel
❖
Wotif
Page | 28
CHAPTER - 3
McKENSEY’S 7S FRAMEWORK
Mckinsey 7S model was developed by Robert waterman and tom payers during early 1980s
by the two consultants Mckinsey consulting organization. The model is a powerful tool for
assessing and analyzing the changes in the internal situation of an organization. It is based on
7 key elements, which determine the organization’s success, which should be interdependent
and aligned for producing synergistic outcomes. The model can be used widely in various
situations where an alignment is required:
 For improving organizational performance.


 Analyzing and evaluating the efforts of effects of futuristic changes on the
organization.

 Can be a useful framework during the situation of merger and acquisition involving
striking an alignment between the key processes of an organization.

 Providing a recommendative framework for implementing a strategic plan of action.

 The model can be effectively applied to various teams or groups or projects as well.
The Mckinsey 7S model refers to the seven key interrelated or integrated elements of
an organization which are subdivided into hard and soft elements.

The Hard elements are within the direct control of the management as it can be
easily defined and identified. The following elements are the hard elements in an
organization.
❖
Strategy: it is the plan of action, or the roadmap or the blueprint by way of which an
organization gains a competitive advantages or a leadership edge.
❖
Structure: this refers to organizational structure or the reporting pattern.
❖
System: this includes the day to day activities in which the staff members involve
themselves for ensuring the completion of their assigned tasks.
The Soft elements are less tangible and difficult to be defined and identified as such
elements are more governed by the culture. But according to the proponents of this model,
these soft elements in determined an organization’s success as well as growth in the industry.
The following elements are the soft elements in an organization.
❖
Shared values: - the subordinated goals or the core values which get reflected within
the organizational culture or influence the code of ethics.
❖
Style: - this lays emphasis on the leadership style and how it influences the strategic
decisions, people motivation and organizational performance.
❖
Staff : - the general staff or the capabilities of the employees
❖
Skills: - the core competencies or the key skills of the employees play a vital role in
defining the organizational success.
1. Strategy
 the strategy of organization is to fulfill its customer by giving better support of its
customer
 To affect the collaboration of the worker by fulfilling their social, economical,
psychological needs through appropriate welfare projects and advantages keeping in
mind the end goal to increment the quality, efficiency further more to expand moral of
the employees.

2. System
The system refers to formal and informal procedures that govern everyday
activity, covering everything from management information systems to the system at the
point of contract with the customer.
 Review of the requirement


 Preparation of the position profile
3. Structure
This new management structure comes against the backdrop of a broader change
within flight centre travel group
Organization structure alludes to moderately more tough authoritative plans and

relationship the plan of the organization structure is basis undertaking to the
administration of an organization.
4. Shared value
Shared values mean that the employee’s share some guiding values are things that
you would strives for even if they were demonstrably not profitable. Values act as on an
organization conscience, providing guidance in times of crises
The is a role for senior management they must not only formulate and constantly
reiterate value and beliefs but also advance to them if they as shape people’s behave in a
lasting way.
It refers to the fundamental values that are widely shared in the organization and
serve as guiding principle that are important. These values have great meaning because
they focus attention and provide a broader sense of purpose.
5. Staff
The employees and their general capabilities which are necessary to accomplish the job
which leads to achieve organization goals effectively and efficiently. Staff also includes
the organization approaches recruitment, selection and specialization. Man power is the
main strength of any organization. Legal desk has highly skilled and well

Experienced who are capable of doing the task efficiently. Staff refers to the number of
employees and types of employees in an organization.
6. Style
The represents the way the company is managed by top level managers, how they
interact, what actions do they take and their symbolic value style refers to the employees
shared and common way thinking and behaving.
7. Skills
o Time management
o Team management
o Maintain embassy relationship
o Travel industry knowledge is an advantage
o Proficiency in Microsoft office suite
o Effective communication
o Excellent verbal & written communication skill
Skills are dominant attributes or capabilities that exit in the company. it refers
to the set of qualities and qualifications that the employees of the company need to
possess to work for the company on a specific job.

CHAPTER - 4
SWOT ANALYSIS
SWOT
Most people in the business world are familiar with swot analysis-strengths,
weaknesses, opportunities and threats. Swot analysis is useful in many life and business
decision-making situations. It is an important part of the strategic planning process. Despite
being familiar to most people, it is not always used effectively in the planning process. This
article presents a reminder of how swot should be used in the strategic planning process.
▪ Strengths: characteristics of the business or project that give it an advantage over

others.
▪ Weaknesses: characteristics of the business that place the business or project at a

disadvantage relative to others.

▪ Opportunities: elements in the environment that the business or project could exploit
to its advantage.
▪ Threats: elements in the environment that could cause trouble for the business or
project.
STRENGTH

Group image it can easily attract the job market

Skilled manpower creates the job environment professional that leads a systemic and
effective organization structure.

Latest technology makes organization more effective and systematic so every task can
be managed so smoothly

Wider distribution network wider distribution network gives the employee better
opportunity to explore their quality and knowledge and open the door to be more
professional in the business community.

Foreign consultants solve the problem of lack of expertise in different sector which
gives the organization a proper professional image.

Strategic market segmentation and implementation strategies.
 Diversified market segmentation and implementation strategies
 Establishment and maintenance of strong capital base.
 An aggressive and focused marketing campaign with clear goals and strategies.
WEEKNESSES
➢
They have lots of clients but some managerial problem they have the tendency to lose
them.
➢
No employee training and development centre.

OPPORTUNITIES
➢
Specific niche we well design special and customized packages for our customer.
➢
The new generation of individuals and families has a far greater appreciation of
attractive packaging.
➢
Internet marketing and sales though still in its infancy.
THREATS
➢
The present growth in the market may result in market saturation, through
competition this competition could emerge from a variety of given source including
Established mass market companies.
➢
New marketing strategies and tactics by established products and companies.
Existing competition.

CHAPTER - 5
ANALYSIS OF FINANCIAL STATEMENT
Financial statement analysis (or financial analysis) is the process of reviewing and
analyzing a company's financial statements to make better economic decisions. These
statements include the income statement, balance sheet, statement of cash flows, and a
statement of changes in equity. Financial statement analysis is a method or process
involving specific techniques for evaluating risks, performance, financial health, and
future prospects of an organization
FCM TOURS AND TRAVELS PRIVATE LIMITED
BALANCESHEET AS ON 31ST MARCH 2017 AND 31ST MARCH 2018


1. CURRENT RATIO
The current ratio is a liquidity ratio that measures a company's ability to pay
short-term and long-term obligations. To gauge this ability, the current ratio considers
the current total assets of a company (both liquid and illiquid) relative to that
company’s current total liabilities. The formula for calculating a company’s current
ratio.
Current asset
Current Ratio = Current liabilities
Year Current asset Current liabilities Ratios
2017 228635432 240055419 0.9524

2018 249580562 233537486 1.069
CURRENT RATIO
1.08
1.06
1.04
1.02
1
0.98
0.96
0.94
0.92
0.9
0.88
2017 2018
Interpretation
The Current ratio is the classic measure of liquids. The firm has strong current
position during 2017 and it will increased compare to 2017. The idle CR of company is 2:1.
Companies CR is not meeting the ideal CR.it indicates ,The business is not well place to pay
its debts,it might be require to rise extra Finance (or) extend the time it takes to pay creditors.

2. DEBT EQUITY RATIO
Debt/Equity (D/E) Ratio, calculated by dividing a company’s total liabilities by its

stockholders' equity, is a debt ratio used to measure a company's financial leverage. The D/E
ratio indicates how much debt a company is using to finance its assets relative to the value of
shareholders’ equity. The formula for calculating D/E ratios is:
Debt
Debt equity ratio=
Equity
Year Debt Equity Ratios

2017 1049710 250000000 0.00419
2018 1598401 250000000 0.0063
DEBT EQUITY RATIO

0.007
0.006
0.005
0.004
0.003
0.002
0.001
0
2017 2018
Interpretation
Debt equity ratio is used to measure company’s financial position and also measures a
company’s debt relative to the total of its stock. The company has high ratio It indicates
company has been aggressive in financing its growth with debt.

3. FIXED ASSET TURN OVER RATIO
The fixed-asset turnover ratio is, in general, used by analysts to measure

operating performance. It is a ratio of net sales to fixed assets. This ratio specifically
measures a company's ability to generate net sales from fixed-asset investments, namely
property, plant and equipment (PP&E), net of depreciation. In general, a higher fixed-asset
turnover ratio indicates that a company has more effectively utilized investment in fixed
assets to generate revenue.
Fixed asset turnover ratio = Net sales
Net fixed assets
Year Net sales Net fixed assets Ratios

2017 91130657 7224527 12.614
2018 118874996 5774007 20.587
FIXED ASSET TURNOVER RATIO

25
20
15
10
5
0
2017 2018
Interpretation
Is used by analyst to measure operating performance. This ratio specifically measures

how able a company is to generate net sales from fixed asset investments. The companies
FATDR in the 2017 & 2018 is increasing trend the ratio indicates efficiency in managing
fixed asset investments` company has been efficient at generating revenue from such
investment.

4. DEBT RATIO
The debt ratio is a financial ratio that measures the extent of a company's leverage. The debt
ratio is defined as the ratio of total debt to total assets, expressed as a decimal or percentage.
It can be interpreted as the proportion of a company's assets that are financed by debt
Debt
Debt ratio =
Total assets
Year Debt Total assets Ratios

2017 1049710 270544899 0.0038
2018 1598401 290920283 0.00549
DEBT RATIO
0.006
0.005
0.004
0.003
0.002
0.001
0
2017 2018
Interpretation
Debt Ratio is a financial ratio that measure the extent of a company’s leverage
company is having high debt Ratio from the year 2017 & 2018. It indicates company is
having high risk for both debt holders & equity investors.

CHAPTER - 6
LEARNING EXPERIENCE
‘
LEARNING EXPERIENCE:
The internship work has made a sense of practical introduction and illumination at the
top of the priority lists with reference to what really an organization and how theoretical ideas
are practiced. With just theoretical learning, a few administration ideas were marginally hard
to analyze. In any case, after the internship work the specialist felt enabled with certainty to
understand different management ideas in a business way.
The internship work at vishal travels Tour private Ltd has given clear images of an
organization. The internship work helped a considerable measure in reviewing the theoretical
ideas, which was learnt in the MBA course. The analyst also went over real problems faced
by organization in finance, HR and so on and the path, in which the management handled
those issues,
During the internship work, it was realized the management is the back – bone of
each organization entire experience in the organization became very pleasurable. The
reaction and help got from the administration and group of employee. Mr. Girish, manager
who guided me on this internship. The atmosphere and effective circumstance were
empowering inside the organization/company.
It was an amazing experience visiting vishal travels solution where the researcher got
opportunity to interact with the employers and manager and get first hand information about
the whole functioning of the service and also a lot about service industry at large. The
experience got from the internship is very useful and the researcher got explored to the new
service line, people, strategies, working style, culture, policies and the style of managing
company’s profile. The exposure got in ‘vishal travels solution value format’ was tremendous
and so believed that it will definitely help the researcher in the future career.

FINDINGS
1. Vishal travels have got strong Brand Identity in the market and are attracting its
Customers with its Brand Identity.
2. Vishal travels is known for its repeated customer and the customers are happy
about vishal travels services.
3. The services provided to the customer by vishal travels increases customer satisfaction.
4. Vishal travels are very prompt in responding to customers queries.
5. Vishal travels tries to make customers feel easy by communicating in language

convenient to them.
6. Vishal travels keeps itself updated through customer feedback and provides good
customer assistance.
7. Vishal travels make the customers more familiar with its products.
8. Vishal travels assistance to the customers for visa application was satisfactory.
9. Vishal travels often come out with various discounts and offers of tour packages which
attract the customers.
10. Customers are satisfied with the eligibility of vishal travels for availing visa services.
11. Vishal travels customers are satisfied and benefited by its visa services.
12. The visa services provided by vishal travels help to hold its customers.
13. Customers like to visit vishal travels again and again due to success in the services of
visa.
14. Vishal travels are successful in reaching its customers expectations.
15. Respondents feel the fares of packages are reasonable.

16. Vishal travels believe in maintaining relations with their customer to retain them and
make them to book their holidays again and again.
17. The customers feel comfortable and easy about the documentation for visa undertaken by
vishal travels.
18. Vishal travels take their customer complaint very seriously.
19. After the services have been provided and to improve in future, feedback from the
customers have always been considered.
20. Vishal travels goes further to make people dreams come true.

BIBLIOGRAPHY
References
1. Freed, Jamie. ‘’Flight centre expands to continental Europe with business travel buy’’.
Fairfax media. Retrieved 22 June 2016
2. ‘’student universe acquired by flight centre travel group’’. Retrieved 22 June 2016.
Website
 www.Vishal tours and travels.com


• www.VITours & travels.com

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CHAPTER – 1

INTRODUCTION ABOUT THE INTERNSHIP &

1.1 INTRODUCTION ABOUT THE INTERNSHIP:

NATURE AND SCOPE OF INTERNSHIP

 It is an observatory learning where we learn through mere observation.

The main objectives of the internship are to:

DEPARTMENT OF MBA–SJBIT Page | 1

SERVICE INDUSTRY CATAGORY

 Automotive Repair, Services and Parking Industry: All establishments primarily

DEPARTMENT OF MBA–SJBIT Page | 2

 Business Service Industry: All establishments primarily engaged in providing

 Engineering, Accounting, Research, and Management Service Industry: All

DEPARTMENT OF MBA–SJBIT Page | 3

Equipment automotive repair (Automotive Repair, Services, Parking); clothing and

 Personal Services Industry: All establishments primarily engaged in providing

 Social Service Industry: All establishments providing social services and

DEPARTMENT OF MBA–SJBIT Page | 4

Expertise across varied industries

Country wide reach

DEPARTMENT OF MBA–SJBIT Page | 5

Company status - Active

Registration number - 286077

Company category - Company limited by shares

Company sub category - non govt company

Class of company - private

Date of incorporation - 19 march 1997

Age of company - 21years, 4 months, 0 days

It was officially launched to market in 2004 following the consolidation of various

INTERNATIONAL MARKET PENTRATION

By 2002 FCTG’s corporate division included seven different businesses, which in

EXPERTISE ACROSS VARIED INDUSTRIES

COUNTRY- WIDE REACH

We are committed to provide quality logistics services consistently at reasonable price

PRODUCTS AND SERVICES PROFILE

The combination of VISHAL global negotiating strength, integrated systems, multiple

FCM’s global hotel programmed gives your business access to an expansive

At FCM travel solutions, we believe business travel should be personal. That’s

6. Over Seas Simcards

 Ordinary passport (Tourist passport, Regular passport, Passport)

Issued to family members—father, mother, son, daughter. There is one passport

The FCM Visa Program Advantage:

 FRRO Assistance and Guidance

Online Visa Tracking Module (OLVT) - Visa information at your fingertips

We Put More in your Pocket

One Card, Many Currencies

MEETINGS, INCENTIVES, CONFERENCES & EXHIBITIONS

SINGLE WINDOW SERVICE SYSTEM

 In house service on quantum basis.

STATE OF THE ART TECHONOLOGY

NATIONAL WIDE SERVICE

 Corporate travel management

TOTAL TRAVEL PACKAGE

 Best value for your money

Visit – Munnar- thekkady- alleppey

Duration – 4 nights/5 days

Starting price – INR 9499 per person

Visit – Gangtok - darjeeling

Duration – 5 nights / 6 days

Starting price – INR 18499 per person

Visit – Shimla – manali- Chandigarh

Duration – 7 nights / 8 days

Starting price – INR 20099 per persons.

Visit – Neonatal – Corbett