Safe Practices For Direct Client Care

STUDENT
ASSESSMENT
BOOKLET
CHC33015
C ERTIFICATE III IN I NDIVIDUAL S UPPORT
WORK HEALTH AND SAFET Y
HLTWHS002 Follow safe practices for direct client care
Student first name: ________________________________________________________________________________________________________
Student last name: ________________________________________________________________________________________________________
Street Address: 1374 Logan Road Mt Tel: 1300-831-661 / (07) 3420 5861
Gravatt, QLD 4122 Mob: (04) 5858-2787
Postal Address: PO Box 6803, Upper Mount Fax: (07) 3319-7259
Gravatt, QLD 4122
© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover image © Shutterstock www.shutterstock.com

ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCAGE005 Provide support to people
living with dementia.
ABOUT YOUR ASSESSMENTS

This unit requires that you complete 6 assessment tasks. You are required to complete all tasks to demonstrate
competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 9 questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case studies You are to read three case studies and complete the questions
for each.
Assessment Task 3: Project – WHS inspection You are complete a work health and safety inspection of an area
in your work placement service.
Assessment Task 4: Project – WHS risk You are to complete a WHS risk assessment.
assessment
Assessment Task 5: Workplace observations There are three parts to this assessment:
 Part A: You are to locate and discuss your work placement’s
organisational policies and procedures with your assessor.
 Part B: You are to demonstrate the application of emergency
response policies and procedures.
 Part C: You are to demonstrate the application of infection
control policies and procedures by cleaning up a ‘blood spill’.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics related
to this unit:
 Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each
task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task
Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents you
submit into your student file. These will not be returned to you.
DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Apex Training Institute Page 3
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your
Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks
to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Project – WHS inspection
4. Project – WHS risk assessment
5. Workplace observations
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign
this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment? If yes,  Yes  No
what are they?
__________________________________________________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ___________________________________________________________________________________________________________
Student signature: ___________________________________________________________________ Date: ___________________________
Assessor name: __________________________________________________________________________________________________________
Assessor signature: __________________________________________________________________ Date: ___________________________

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Date of birth: Student ID:
Unit:
 HLTWHS002 Follow safe practices for direct client care
Student to complete Assessor to complete
Resubmission? Student Sufficient/

Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I _____________________________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: _______________________________________________________________________________________________________
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor signature: ______________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents to
help you with your answers if required.
 You must answer all 9 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must include
your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if you can
email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in the classroom or for homework – your assessor will advise.
 Write in your due date as advised by your assessor: _______________________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do
one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

QUESTION 1
a) Which of the following are hazards? Tick the correct answers
Is this a hazard? Tick each correct answer
Working with clients in their homes
A strained back
Workplace procedure for manual handling
Showering client
Lifting a box
Working long hours
Stress
b) What could be the consequence if you did not correctly follow your workplace’s policies and procedures in the
following areas? Provide one consequence for each.
 Hazard management
  Identify hazards and risk factors that have the potential to cause harm (hazard identification).
  Analyze and evaluate the risk associated with that hazard (risk analysis, and risk evaluation).
  Determine appropriate ways to eliminate the hazard, or control the risk when the hazard cannot be
eliminated
 Care plans
If we do not follow their care plan, then we will remain unaware of this useful information, and can cause an
individual harm or injury.
 Manual handling
A major cause of staff absence from the workplace is as a result of incorrect or poor manual handling techniques
which lead to ailments such as repetitive strain injury (RSI), muscle pulls and strains, trapped nerves, hernias, work-
related upper limb disorders (WRULDs) and one of the most common of all injuries... back problems.

 Using mobility equipment
 Using personal protecting equipment
  Being struck by falling objects or debris.

  Impacts and collisions.
  Breathing in contaminated air.
  Cuts
 Duress alarm system
 Emergency procedures
The consequence of not following correct emergency procedures can be deadly serious. It is important that
whatever procedure has been put in place by your organisation or workplace is followed. Evacuation is usually
required in the case of fire, widespread smoke, hazardous substances spillage or bomb threat.
 Incident procedures
Failure to report hazards or any other incident can result in injuries, fines and lost profits.

 Infection control
QUESTION 2
List six things you would check when you are doing a fire safety check on a client’s home.
working smoke alarms installed in the right areas

1.
household made and practised a home fire escape plan

2.
home protected by an electrical safety switch

3.
check heater before you use it for the first time each winter
4.

heating appliances kept safely away from laundry, curtains, toys and furniture?
5.
ensure cooking, heaters, open fires or candles are never left unattended
6.
QUESTION 3
a) You notice that a box of rubbish has been left in the corridor again.
You nearly tripped over a similar box last week and you moved it outside to the rubbish bin – where it should
have been placed.
Now someone has done the same thing again!
Why is it important that you report this particular hazard, rather than just moving it out to the bin like you did last
time?

b) The residents at the nursing home have put in a complaint that the dining room is too cold. Management has
now forbidden the use of the air conditioners in the dining room.
Jenny is concerned that this makes the environment unsafe for the workers. The staff all get extremely hot
while serving the meals. It is always a very busy time and they are running around getting the residents in
place, serving meals, assisting with feeding, packing up the dishes and so on.
Jenny notices that some of the staff are getting uncomfortable. Ian had sweat pouring off him yesterday and
Rebecca was bright red in the face.
By the end of mealtimes they are all hot and bothered.
 Should Jenny report this as a WHS issue to management? Explain your answer.
 What possible solution could Jenny could suggest?

 Jenny’s solution (see your response above) has been approved. She has been asked to assist with putting her
solution into effect. Suggest at least three ways that she can do this.
QUESTION 4
Fill out the table below.
a) Standard precautions
 What are they and when should they be used?

 What precautions should be taken?
b) Additional precautions
 What are they and when should they be used?

 What precautions should be taken?
QUESTION 5
While you are on a home visit, a client tells you that she is feeling unwell. She has stomach cramps, feels very
nauseous and has bad diarrhea.
She tells you she must have picked it up off her grandson who visited yesterday, as he was unwell when he was
visiting and had to rush off to use her toilet.
a) What responsibility does the client have to the worker?
provide complete information about one’s illness/problem, to enable proper evaluation and treatment
ask questions to ensure an understanding of the condition or problem
to care for his or her own health and well-being, as far as he or she is capable

b) What infectious disease do you think it is likely your client has?
Bacterial or viral infection
c) What are three things that should be done to minimise the risk of this spreading to other people?
d)  Get the appropriate vaccine.
e)  Wash your hands frequently.
f)  Stay home if you are sick

g) Why is this a risk for workers – even though the client is in her own home?
Because client is sick. Client have viral infection.
QUESTION 6
List three things you can do to remain up to date with safe work practices.
Safe practice 1:
Make a commitment
Safe practice 2:
Identify and control hazards
Safe practice 3:
Make space for equal and open discussions

QUESTION 7
Fill out the table after each scenario.
a) Omar works in Home and Community Care in a rural location. His job is to visit clients in their homes. Due to
the large area he services, Omar spends many hours of the day driving to different properties to see his clients.
List two risks (at least one risk must include List a control measure for each risk
damage to musculoskeletal system)
Risk 1:  Reduce the amount of twisting, stooping and

Work postures and movements
reaching.
 Avoid lifting from floor level or above
shoulder height, especially heavy loads.
 Adjust storage areas to minimise the need to
carry out such movements.
 Consider how you can minimise carrying
distances.
Risk 2:  Standard Precautions.

Infections  Hand Hygiene.
 Personal Protective Equipment (PPE)
 Needlestick and Sharps Injury Prevention.
 Cleaning and Disinfection.
 Respiratory Hygiene (Cough Etiquette)
 Waste Disposal.

b) Kellie works transporting disabled clients to appointments or to the shops and other locations.
List two risks List a control measure for each risk
Risk 1: ensuring vehicles are appropriately insured

poorly maintained vehicles maintaininga safe vehicle by:-usean
accredited mechanic forregular
maintenance in accordance with vehicle
requirements-daily motor vehicle checks by
the driver (for exampleoperational lights,
condition of tyres)-ensuredrivers report
defective vehicles and all incidents resulting
in injuries or damage
Risk 2:  Standard Precautions.

Infections  Hand Hygiene.
 Personal Protective Equipment (PPE)

QUESTION 8
Source: http://www.thesafeness.com/manual-material-handling.php
Look at the diagram above.

Why does this method of lifting produce less strain on the musculoskeletal system than bending at the waist?
When employees use smart lifting practices, they are less likely to suffer from back sprains, muscle pulls, wrist
injuries, elbow injuries, spinal injuries, and other injuries caused by lifting heavy objects.

QUESTION 9
Jenny was injured at work when using a portable hoist to transfer a client with a disability.
The injury occurred because Jenny was not given any training in how to use the equipment.
Jenny’s supervisor had told her to follow the instructions in the manual – Jenny couldn’t find the manual so she
decided to figure it out herself.
a) Did the employer show a duty of care to Jenny? Explain your answer.
b) Did Jenny fulfil her duty of care? Explain your answer.

c) Jenny works in Victoria. She would like to find out more about her WHS responsibilities. What is the name of the
WHS authority that Jenny should contact?
WorkSafe Victoria is the trading name of the Victorian WorkCover Authority,[2][3] a statutory authority of the
state government of Victoria, Australia.
What do I need to hand in for this task? Have I completed this?
Your answers to each question 

Name:
Unit:

Case study 1
Case study 2
Case study 3
STUDENT DECLARATION
Student signature: _________________________________________________________________________________________________________
Student name: _____________________________________________________________________________________________________________
Date: ______________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
You are to read each case study and complete the questions that follow.

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).

 You will do this task in the classroom or as homework – your assessor will advise.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do
one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
CASE STUDY 1: INFECTIOUS PATIENT
You are working in a residential aged care facility. One of the residents, Frances, recently had surgery on her leg.
Unfortunately she has returned from hospital with a methicillin-resistant staphylococcus aureus (MRSA) infection.
You are one of the workers who care for Frances. You and your colleagues must work within the infection control
procedures to prevent the spread of MRSA to other residents or staff.

1. What is MRSA’s mode of transmission?
MRSA is usually spread by direct contact with an infected wound or from contaminated hands, usually those of
healthcare providers. Also, people who carry MRSA but do not have signs of infection can spread the bacteria to
others
2. Where will you find the procedures for working with a client who has an MRSA infection?
For working with a client who has an MRSA infection follow the procedure from care plan .

3. Should standard or additional precautions be used?
If a patient is showing symptoms that suggests an infection, start

using appropriate standard and Additional Precautions
immediately.
4. When working with Frances, when should you wash your hands?
Before and after providing patient care 2.Before putting on and after taking off
gloves 3.Following contact with blood, body fluids (e.g., urine), mucous
membranes, nonintact skin (e.g., wounds or a rash), this also includes:
•When providing direct care if the hands will be moving from a contaminated
site on the body to another site •Following personal body functions, such as
using the washroom or blowing one’s nose 4.Following contact with
potentially contaminated objects (e.g., bed pans or dressings), or in the
environment (e.g., door handles or bed rails) 5.Before and after performing
invasive procedures 6.Before preparing, handling, serving or eating food or
feeding a patient22...and whenever you are in doubt about whether hand
hygiene should be performed

5. What PPE should you wear when working with Frances?
Gloves
Gowns
6. When should you remove your PPE?
Remove PPE before leaving the room.

7. What should Frances and her visitors do in terms of hand hygiene?
The patient and visitor must be instructed to perform hand hygiene before
leaving the room.
8. Explain how Frances’s room should be cleaned.
All horizontal and frequently touched surfaces should be cleaned and

disinfected at least daily and when visibly soiled
•All curtains, including shower and privacy curtains, must be removed and
laundered when soiled and after discharge of a patient on Contact
Precautions
•Routine Practices apply when handling garbage
•Ensure cleaning supplies such as cloths and mops are changed following
cleaning of a room where the patient is on Contact Precautions

9. What needs to be reported in this situation?
 red, swollen or tender skin.
 wounds that are slow to heal or show signs of infection.
 boils or abscesses (pus filled areas)
 fever, tiredness, and headache in more severe infections.
10. What personal risks are involved when working with Frances?

11. What further steps can be put in place to protect workers?
 Ensure that routine housekeeping in the workplace is followed
 Ensure that contaminated equipment and surfaces are cleaned with detergent-based cleaners or
Environmental Protection Agency (EPA)-registered disinfectants
 Encourage workers to seek early treatment of possible infections from their healthcare provider
Ensure that routine housekeeping in the workplace is followed
12. What is your duty of care when working with Frances?
Good personal hygiene and standard infection control practices are the key to the prevention and control of
MRSA in healthcare settings. ... Staff with exfoliative skin lesions should be excluded from the care of patients
colonised or infected with MRSA.
Your answers to the questions 

CASE STUDY 2: BEHAVIOURAL ISSUE
Richard is an 82-year-old person with onset of dementia. He lives at home with his wife. You are required to visit
Richard in his home to assist with his care.
He has recently cut himself and his dressings need to be changed. When you arrive his wife tells you that he hasn’t
been himself today and is quite angry. You find this unusual – he is usually a gentle person.
You go inside and say hello to Richard. You explain who you are and that you are there to change his dressings.
Richard tells you to go away because he doesn’t want any milk today. You explain again that you are there to
change his dressings. You get prepared to do this. Richard becomes very angry and throws all your equipment on
the ground. He yells at you to not touch him.
1. How will you report this incident?
2. How will the recording of your observations assist in Richard’s future care?

To understand how dementia can affect a richard’s behaviour and Changes in needs
. Knowing what to expect can help you plan Richard’s care.
social opportunities
information and counselling
3. What were the warning signs that all was not well with Richard on this day?
Changes of his behaviour

Harm himself
4. What was the risk to yourself in this incident? What was the level of risk?

5. How does the service setting (that is, the person’s home) contribute to the risk involved?
 lifting, carrying, pushing and pulling objects.

 slips, trips and falls.
 transporting people and equipment in vehicles.
 work-related stress.
 occupational violence.
 working alone.
 bullying and harassment.
6. What risk controls do you think could be put in place to reduce the risk of future visits to Richard’s house?
 Understand the risks. ...
 Reduce workplace stress
Involve the Richard in identifying problems and deciding on changes to their environment, where possible.
Try simple solutions first
Get help from doctor or local community health centre

7. What could you do to address your levels of stress following this incident?
Learn as much as possible about dementia

It is important to talk things over with family, friends and other people in a similar situation
 ake care of yourself by looking after your diet, getting regular exercise and maintaining your
social contacts and lifestyle.
 Be realistic about what you can expect of yourself and recognise that you will be a better carer if
you take care of yourself.
Your answers to the questions 
CASE STUDY3: HOME SAFETY
Hilda is a single mother of an 18-month-old girl, Charlie. Hilda is blind.

She lives at home and has done a good job of caring for her daughter since Charlie’s birth. She is, however,
concerned that Charlie is now mobile and running around. Last week she found her playing in the toilet bowl with
her toys. Hilda is also concerned about fire safety now there is a toddler running around.
Hilda needs help to care for her daughter.
 Hilda’s home is on one level.
 Furniture has been arranged so it is easy for Hilda to get around.
 Hilda uses a cane.
 In the past, Hilda has been able to confine Charlie to one area for play activities. Now there are toys all over
the place.
 Hilda is capable of providing meals for herself and Charlie.
 All cupboards have child safety locks.
 There are safety protectors on all power points.
 There is one smoke alarm in the kitchen – the battery was last changed 12 months ago.
 Charlie has learned that if she is very quiet, Hilda can’t tell what she is doing –this is how she was able to play
in the toilet without being detected.
 Charlie is a big child.
 She likes to be picked up a lot.
Today you are visiting Hilda to do a safety assessment of her home.

Refer to the attached risk assessment form. The hazards have already been noted. Complete the rest of the form
using the risk rating table provided.
Completed risk assessment form 

RISK ASSESSMENT CONTROL FORM – HAPPYVILLE HOME CARE SERVICE
Site supervisor/manager Date
Name of person completing risk assessment
Hazard identification and initial risk rating Control measures and actions
Likelihood of Consequence Risk level Current control measures &

Hazard Potential harm harm occurring level rating effectiveness Further action/controls required
Charlie leaving
things where
Hilda can trip
over them

Charlie
accessing
dangerous
objects (for
example, knives,
poisons)
Electrical power
points

Fire
Charlie’s
quietness –
Hilda cannot tell
what she is
doing

Picking up
Charlie (risk to
worker)
Charlie’s
attraction to
playing in the
toilet with her
toys

RISK ASSESSMENT RATING MATRIX
Use this table to determine the current risk for each identified hazard.
LIKELIHOOD
Rare Unlikely Possible Likely Almost certain
The event will only The event is not likely The event may occur The event is likely to The event is almost
occur in exceptional to occur in a year within a year occur within a year certain to occur within a
circumstances year
Severe/Catastrophic
(Accidental death/ MEDIUM HIGH EXTREME EXTREME EXTREME
serious injury)
Major
MEDIUM MEDIUM HIGH EXTREME EXTREME
(serious injury)
CONSEQUENCE
Moderate
(Lost time due to workplace LOW MEDIUM HIGH HIGH HIGH
injury)
Minor
(Minor workplace injury – LOW LOW MEDIUM MEDIUM MEDIUM
no lost time)
Minimal
LOW LOW LOW LOW LOW
(no injury)
RISK LEVELS
Resolution at each level involves reducing the risk level to a lower level of risk
 Extreme – requires immediate assessment with management consideration. A detailed plan, regular monitoring and reporting is required with a target resolution within 1 month
timeframe
 High – requires immediate assessment with senior staff consideration, planning and reporting. Target resolution should ideally be within 3 months
 Medium – reviewing of existing controls and planning required. Resolution timeframe should be within 1 year
Low – the risk may be tolerable and controlled if managed with high quality process and procedures

Name:
Unit:

Project – WHS inspection
STUDENT DECLARATION
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 3: PROJECT – WHS INSPECTION
TASK SUMMARY:
You are required to complete a work health and safety check using the risk assessment form
provided.

 Hazard inspection policies and procedures (from your work placement service)
 Hazard Inspection checklist (from your work placement service).
WHEN DO I DO THIS ASSESSMENT?

 You will do this task during your work placement.
If your assessor sees that you have not completed the form correctly, they will give you some feedback and you will
need to do the task again.
INSTRUCTIONS:
Select a work area from your work placement service that you are familiar with. For example, you might like to choose
a client’s room, the common area, toilets/bathroom facilities etc.
Ask your work placement supervisor for a copy of their WHS checklist for that area and conduct a workplace
inspection.
Once you have completed your checklist you must answer the following questions.
1. Did you find any things during the inspection that were not compliant? What were they?
(If you did not find any non-compliances, think of one thing that could have been non-compliant.)

2. What did you do about the non-compliant items?
(If you did not find any non-compliances in your safety check, refer to the item you identified above.)
3. How often is this area required to be inspected?

Completed hazard identification checklist 
Your answers to each question

Name:
Unit:

Project – WHS risk assessment
STUDENT DECLARATION
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 4: PROJECT – RISK ASSESSMENT
TASK SUMMARY:
You are required to complete a WHS risk assessment using the forms provided.

 Your work placement service’s hazard identification and risk assessment policies and procedures
 Supporting documents (included in this assessment):
– Risk Assessment Control Form
– Risk Assessment Matrix
– Consequence Table
– Hierarchy of Control Table.

 You will do this task in your work placement service.
If your assessor identifies that you did not complete all parts of each form correctly, you will be asked to fix the parts
that are wrong and resubmit.
INSTRUCTIONS:
Read your work placement service’s hazard identification and risk assessment policies and procedures to prepare for
this task.
Choose a task you are familiar with at your work placement service. For example, you may choose the task of
transferring a client to the dining room; providing a personal care activity; providing a client with a hot beverage or
assisting people in wheelchairs.
You will need to do a hazard identification and risk assessment for this task.
1. Use the risk assessment control form and identify at least 5 potential hazards for your chosen work activity or
task.
2. Now use the risk assessment rating matrix and the consequence table to:
 consider the consequences of the hazard
 consider the likelihood of those consequences occurring
 calculate the risk rating.
3. Enter your risk assessment data in the Risk Assessment Control form and the Hierarchy of Control table.
Think about the following questions when completing the documents:
 What type of harm or injury could the hazard potentially cause?
 What is the likelihood of that harm occurring?
 Are there current controls in place?
 How effective are these controls?
 Are workplace procedures being followed?
 What further controls might be required?

 How would you put these controls in place?
4. Now add each of your recommendations into the Hierarchy of Control table. You may double up on some of the
hierarchy levels. An example has been completed for you as a guide.
Completed Risk Assessment Form 
Completed Hierarchy of Control table 

RISK ASSESSMENT CONTROL FORM
Workplace
Site supervisor/manager Date
Name of person completing risk assessment
Description of activity:
Likelihood of Consequence Risk level Current control Further action/controls

Hazard Potential harm harm occurring level rating measures & effectiveness required Responsible? Date









Hierarchy of Control table
Summary of control requirements Control/further action Hazards Action by Due date:
Elimination
Substitution/Isolation

Engineering (example) Recommence regular maintenance schedule Poor maintenance of wheelchair HSR 15/10/2015
and ensure maintenance occurs at scheduled Maintenance Manager
times
Engineering

Administration
Personal Protective Equipment

RISK ASSESSMENT RATING MATRIX
Use this table to determine the current risk for each identified hazard.
LIKELIHOOD
Rare Unlikely Possible Likely Almost certain
The event will only The event is not likely The event may occur The event is likely to The event is almost
occur in exceptional to occur in a year within a year occur within a year certain to occur within a
circumstances year
Severe/Catastrophic
(Accidental death/ MEDIUM HIGH EXTREME EXTREME EXTREME
serious injury)
Major
MEDIUM MEDIUM HIGH EXTREME EXTREME
(serious injury)
CONSEQUENCE
Moderate
(Lost time due to workplace LOW MEDIUM HIGH HIGH HIGH
injury)
Minor
(Minor workplace injury – LOW LOW MEDIUM MEDIUM MEDIUM
no lost time)
Minimal
LOW LOW LOW LOW LOW
(no injury)
RISK LEVELS
Resolution at each level involves reducing the risk level to a lower level of risk
 Extreme – requires immediate assessment with management consideration. A detailed plan, regular monitoring and reporting is required with a target resolution within 1 month
timeframe
 High – requires immediate assessment with senior staff consideration, planning and reporting. Target resolution should ideally be within 3 months
 Medium – reviewing of existing controls and planning required. Resolution timeframe should be within 1 year
Low – the risk may be tolerable and controlled if managed with high quality process and procedures

CONSEQUENCE TABLE
Use the following matrix to rate the consequence of each identified hazard. Where a hazard could have multiple
consequences (for example, injury and financial cost) the highest consequence should be selected.
DESCRIPTION
Consequence Injury Illness Environment Financial cost
Catastrophic Fatality or permanent Fatality or permanent Disastrous and/or Huge (greater than
disability disability widespread $500,000)
environmental impact
Major Lost time injury Lost time injury Serious Major ($50,000–
(greater than 2 (greater than 2 environmental impact $500,000)
weeks) weeks)
Moderate Lost time injury (less Lost time injury (less Substantial High ($20,000–
than 2 weeks) than 2 weeks) environmental impact $50,000)
Minor Requires basic Requires medical Small and / or Medium ($5,000–

medical treatment treatment, for localised impact $20,000)
example, for skin
rashes
Minimal Minor Minor, for example Little or no Low (less than

headache/nausea environmental impact $5,000)

Name:
Unit:

Workplace observations
STUDENT DECLARATION
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 5: WORKPLACE OBSERVATIONS
TASK SUMMARY:
This task is broken up into three parts:
 Part A: You are to locate and discuss your work placement service’s policies and procedures
with your assessor.
 Part B: You are to apply emergency response policies and procedures in a simulated
emergency situation.
 Part C: You are to apply infection control policies and procedures to clean up a ‘blood spill’.
PART A – WORKPLACE POLICIES, PROCEDURES AND SIGNAGE

 Access to your work placement service
 Access to your work placement service’s policies and procedures (infection control, emergency management,
manual handling and incident reporting)
 Access to WHS manual handling codes of practice
 Access to National Infection Control Guidelines.

 Write in the date of your assessor’s work placement visit: __________________________________________
If your assessor identifies that you did not complete all requirements of this task correctly, they will give you some
feedback and you will need to redo the incorrect part/s again.
INSTRUCTIONS:
During your assessor’s work placement visit, you are required to do the following:
1. Locate the following policies and procedures:
 Infection control – this must include standard and additional precautions, clean/contaminated areas, hand
washing, hygiene and personal protective clothing
 Emergency management
 Manual handling
 Incident reporting.
2. Discuss each of the policies and procedures with your assessor, explaining the main points of each and relevant
legislation and standards.
Your assessor will ask you for examples of how each policy and/or procedure is relevant to the work you have
been doing or observing, and what legislation is involved in relation to safety and infection control.
3. Your assessor will ask you to show them a number of different workplace safety signs.
Take your assessor to each sign that they ask to see. Tell them what the sign means.

Your assessor will be looking to see that you:
 Locate relevant workplace policies and procedures

Including infection control; emergency management; manual handling and incident reporting
 Read and understand those workplace policies and procedures
 Explain how standard precautions are used to avoid the spread of infection
 Understand when additional infection control precautions are required
 Understand when and how to report incidents and injuries
 Understand manual handling procedures and how to avoid injury to self when lifting and moving
 Understand what to do in the event of an emergency situation (that is, fire)
 Understand relevant legislation, codes of practice and standards

Including manual handling, infection control, emergency management and incident reporting
 Identify and interpret safety signs

Including those related to fires/emergencies; sharps disposal; poisons; radiation; hand washing; PPE
You do not need to hand in anything for this task 

PART B – EMERGENCY PROCEDURES AND MANUAL HANDLING

 Access to their work placement service
 A chair
 A wheelchair
 A person to play the role of the client (assessor or a colleague at the work placement service).

If your assessor identifies that you did not demonstrate the correct skills and knowledge when evacuating the
building, they will give you some feedback and you will need to redo the task again.
INSTRUCTIONS:
Your assessor will talk to you about an emergency scenario. You will be required to:
1. Correctly respond to the emergency situation by following workplace instructions, policies and procedures.
2. Take responsibility for transferring one client to the emergency evacuation area. (Your assessor will provide you
with details about this.)
3. Debrief with your assessor after the scenario is complete.
4. Answer two verbal questions.
Your assessor will be looking to see that you:
 Read and interpret emergency evacuation policies and procedures
 Correctly follow emergency evacuation policies and procedures in a simulated emergency
 Correct use manual handling techniques for minimising manual handling risk
For example, when moving the client from the chair to the wheelchair, when pushing and pulling the wheelchair, etc
 Participate in a debriefing session to address the emergency situation
 Consider your own levels of stress and fatigue after an emergency situation.

PART C – CLEAN-UP OF BLOOD SPILL AND INFECTION CONTROL REQUIREMENTS

 Access to their work placement service
 Access to National Infection Control Guidelines
 An area in which they can demonstrate the blood spill clean-up
 A blood spill kit.

If your assessor identifies that you did not demonstrate the correct skills and knowledge when cleaning up the spill,
they will give you some feedback and you will need to redo the task again.
INSTRUCTIONS:
For this task your assessor will use water to simulate the blood spill.
1. You are to clean up a blood spill that has occurred in a dry area. The spill is approximately 13 cm in diameter.
2. Using your work placement service’s policies and procedures, clean up the spill and wash the area.
3. Once you have cleaned up properly, correctly dispose of the contaminated materials.
4. As you work you are to explain to your assessor what you are doing. Remember to communicate professionally
and appropriately with your assessor during this time.
Your assessor will ask you a number of verbal questions after you have completed the task.
Note: If it is not possible to do this task in your work placement service, your assessor will ask you to complete it in
the classroom environment.
Your assessor will be looking to see that you can:
 Read, understand and follow procedures and guidelines to safety clean up a blood spill
 Read, understand and follow procedures and guidelines to safely dispose of contaminated waste
 Identify any risks to clients and report and record these
 Report and record these risks
 Raise safety issues as per organisational procedure
 Contribute to the development of safe workplace procedures to minimise risk.


Safe Practices For Direct Client Care

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Safe Practices For Direct Client Care

Загружено:

Авторское право:

Доступные форматы

STUDENT

WORK HEALTH AND SAFET Y

HLTWHS002 Follow safe practices for direct client care

Student first name: ________________________________________________________________________________________________________

Student last name: ________________________________________________________________________________________________________

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

Cover image © Shutterstock www.shutterstock.com

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Assessment Requirements Due date

3. Project – WHS inspection

4. Project – WHS risk assessment

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: ___________________________________________________________________________________________________________

Student signature: ___________________________________________________________________ Date: ___________________________

Assessor name: __________________________________________________________________________________________________________

Assessor signature: __________________________________________________________________ Date: ___________________________

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Date of birth: Student ID:

Student to complete Assessor to complete

Resubmission? Student Sufficient/

I _____________________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: _______________________________________________________________________________________________________

Student name: ___________________________________________________________________________________________________________

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Assessor signature: ______________________________________________________________________________________________________

Assessor name: __________________________________________________________________________________________________________

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Is this a hazard? Tick each correct answer

Working with clients in their homes

Workplace procedure for manual handling

Working long hours

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

 Using personal protecting equipment

  Being struck by falling objects or debris.

 Duress alarm system

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

working smoke alarms installed in the right areas

household made and practised a home fire escape plan

home protected by an electrical safety switch

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

 What possible solution could Jenny could suggest?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

 What are they and when should they be used?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

 What are they and when should they be used?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

a) What responsibility does the client have to the worker?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Bacterial or viral infection

d)  Get the appropriate vaccine.

e)  Wash your hands frequently.

f)  Stay home if you are sick

Student signature: _________________________________________ Date: _

Assessor signature: ________________________________________ Date: _