Indian Institute of Management Rohtak

Post Graduate Programme in Management

AY 2019-20 Term: II
TITLE OF THE COURSE: Workshop on Communication Skills (WCS)

CREDITS: 0.75
_________________________________________________________________________
Instructor Details:

Name of the Room No. Email Phone No. Consultation

Faculty Time
Prof. Ashok ------ vf_ashok.kapoor@iimrohtak.ac.i 9810248589 Will be
Kapoor n communicated
later
Prof. Rihana ------ vf_rihana.shaik@iimrohtak.ac.in 9981139159 Will be
communicated
later

INTRODUCTION TO THE COURSE

Communication influences all factors of our life. From daily interactions to the way you present yourself in the board
room. The way we communication is reflection of who we are and the way we establish relationships with those
around us. Although there are many facets of communication, there are a few basic fundamentals that span across
the nations and around the globe. By understanding the way, we communicate and increasing our knowledge of
conflict resolution, we can increase the probability of success.

Keeping in view the role of a manager in corporate and the importance of communication for managerial success, the
course Workshop of Communication Skills (WCS) has been designed. It is a skill-oriented course, which focuses on
developing verbal communication skills of the participants.

COURSE OBJECTIVES

 Enhance existing knowledge and communication skills

 Understand various factors influencing the choice of a communication style
 Choosing the appropriate ‘quality’, ‘quantity’, ‘relevance’, and ‘manner’ of communication
 Deliver ‘high-impact’ communication with ‘internal’ and ‘external’ stakeholders
TEACHING METHOD

Participants facilitated through lectures, discussions, case-analysis, role-plays, individual- and group-
activities. Cases describing real managerial situations, which call for detailed analyses and decisions that
can be implemented, provide the basis for exercises.

GRADING

The course grade will be determined on the basis of

Evaluation Item Weightag Nature Explanation

e
Assignments/Project(s 15% Individual Communicated later
)
Class Participation 15% Individual Includes class participation, in-class exercise (s), surprise
quizzes, etc.
Assignments/Project(s 10% Group Communicated later
)
Mid Term 30% Individual Communicated later
End Term 30% Individual Communicated later

MODULE I CULTURE AND COMMUNICATION

Module Objective Cultural influences on communication contexts
Session 1 & 2 To understand inter cultural interaction and the role of culture on
interpersonal communication.
Objective of the session
Readings Communication and Culture: The Voice and the Echo, Chapter 2 in Samovar,
L. A., Porter, R. E., McDaniel, E. R., & Roy, C. S. (2017). Communication
between cultures. Nelson Education.
Case Title and Number TBA. Circulated during the session.
Pedagogy Lecture, Class Activity and Discussion

Session 3 Gender and Communication

Objective of the session Understand the role of gender on communication
Readings NA
Case Title/ Number TBA
Pedagogy In-class Exercises (Individual), Lecture and class-discussion
NON-VERBAL COMMUNICATION
MODULE II
Session 4 & 5
Objective of the session Understanding the messages of action, space, time, and silence in
interpersonal communication
Readings (Book Nonverbal Communication: The messages of action, space, time, and silence;
Chapter) Chapter 9 in L. A., Porter, R. E., McDaniel, E. R., & Roy, C. S.
(2017). Communication between cultures. Nelson Education.
Reading (Article) NA
Case Title/Number NA
Pedagogy In-class Exercises (Individual / Group), Lecture, class-discussion
Session 6 Verbal Messages
Objective of the session Understanding the role of language and language variants in
communication context(s)
Readings (Book Verbal Messages: Exchanging Ideas Through Language; Chapter 8 in L. A., Porter,
Chapter) R. E., McDaniel, E. R., & Roy, C. S. (2017). Communication between cultures.
Nelson Education.
Reading (Article) NA
Case Title/Number NA
Pedagogy In-class Exercises (Individual / Group), Lecture, class-discussion

MODULE III DIFFICULT CONVERSATIONS

Module Objective:
Session 7 & 8 To understand crisis communication
Objective of the session To familiarize students with the crisis communication
Reading (Book Chapter) NA
Reading (Article) Difficult Conversations: HBR
Case Title / Number TBA
Pedagogy Lecture / Case Discussion / Role-plays

Session 9 Negotiation(s)
Objective of the session To let the class understand the table tactics
Reading (Book Chapter) NA
Reading (Article) TBA
Case Title / Number TBA
Pedagogy Lecture, In-class activity / Role-play
MODULE IV GIVING AND RECEIVING FEEDBACK
Module Objective:
Session 10 & 11
Objective of the session To understand nuances and do’s – don’t of giving and receiving feedback
Reading (Book Chapter) NA
Reading (Article) Giving Effective Feedback - HBR
Case Title / Number NA
Pedagogy Class Discussion / In-class activity

MODULE V LISTENING
Module Objective: To understand the nuances of active listening
Session 12
Objective of the session To make the participants understand the role of (active) listening in
effective communication.
Reading (Book Chapter) NA
Reading (Article) TBA
Case Title / Number NA
Pedagogy Lecture / Discussion/ In-class activity
MODULE VI BUSINESS ETIQUETTE
Module Objective:
Session 13 and 14 Power Dressing, business etiquettes
Objective of the session To make the participants understand the importance of etiquettes in
interpersonal communication.
Reading (Book Chapter) NA
Reading (Article) NA
Case Title / Number NA
Pedagogy In-class exercise / activity

The in-class activities and exercise will focus on enhancing the public speaking and presentation skills of
the participants.

Contemporary and research based articles / readings / case(s) will be circulated before or during session as
and when required.
DELIVERY DEADLINES FOR ASSIGNMENTS - To be announced by the Instructor in the Class