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To Persuade
the Receiver
Consideration
CORRECTNESS:
Guidelines:
Guidelines:
Guidelines:
Concise: Soon
COMPELETNESS:
By completeness means the message must bear all the
necessary information to bring the response you desire. The
sender should answer all the questions and with facts and
figures. and when desirable, go for extra details.
Guidelines:
Guidelines:
Guidelines:
Concrete, Precise:
In 2006 the GMAT scores averaged 600; by 2007 they
had risen to 610.
COURTESY:
In business, almost everything starts and ends in courtesy.
Courtesy means not only thinking about receiver but
also valuing his feelings. Much can be achieved by using polite
words and gestures, being appreciative, thoughtful, tactful, and
showing respect to the receiver. Courtesy builds goodwill.
Guidelines:
Tactless, blunt:
I rewrote that letter three times; the point
was not clear.
More tactful:
I am sorry the point was not clear; here is
another version.