Mr.

PRIYAM DHARMENDRA YADAV

● +91 9167362290
● Prestige Residency, Rose Wood E-Wing, Ghodbunder Road, Thane West – 400607
● priyam_123@live.com
● DOB: 30/09/1989

Profile and Career Summary

I am a Business Management graduate specialised in business finance and investment portfolio and
have an extensive experience in Customer Service field. I have great multitasking and comprehension
skills.
The core skill in all my jobs was service to customers which is my strength and an advantage. Along with
the customer service, I have great management skills and team player attitude that I have acquired with
years of experience.

I am looking for a job in with a growth oriented organization where I can fulfil my skills and knowledge
as per best of organization as well as my level, and contributing substantially towards the Growth of the
Organization.

EDUCATION

➢ Peoples Education Society School, SSC – 2005-06 From Maharashtra Board

➢ Nanjibhai Khimjibhai Thakkar Thanawala College, HSC 2007-08 From Maharashtra Board
➢ Dnyanasadhana College, Bachelors In Management Studies In Finance & Portfolio 2010-11, University
of Mumbai.
PROFESSIONAL EXPERIENCE
FIRST SOURCE LIMITED, Mumbai (Customer Service Executive) – June – 2013 TO August 2014 ➢
Solving Bank Accounts & Transaction Queries.
➢ Providing Accurate Information Related Bank Accounts Security.
➢ Highlighting Customer Dis-satisfaction and Escalating The Same.
➢ Ensuring Mistake Proof Solutions To End Customer.

WIPRO LIMITED, AIROLI, NAVI MUMBAI (Customer Service Representative) – January 2015 TO March 2017 ➢
Worked For Insurance Process of Wipro’s Client; United Health Group.
➢ Helping Progress of Customer Insurance Policy Claims.
➢ Ensuring Customer Gets All The Listed Benefits By Probing to Customer.
➢ Helping Customers For Any Online Payment of Premiums Through UGH Portal.
➢ Displaying/Reporting Recurring Problems of Customer And Follow up of The Same By Wipro’s Client.

ACCENTURE LIMITED, AIROLI, NAVI MUMBAI (Content Moderator) – June 2017 TO March 2018 ➢
Worked With Accenture’s Client Facebook
 ➢ Analysing The Forms Presented on System.
➢ Forms Filled By User For Any Inappropriate Content.
➢ Analysing the Forms And Taking Appropriate Actions provided By Facebook ➢Rejecting All The
Inappropriate Forms.
➢ Reviewing all The Content Uploaded By facebook User.
➢ Ensuring Mistake Proof Delegation of Work.

Iks healthcare: currently working with iks healthcare as a revenue cycle officer

Declaration: I Hereby Declare All The Above Information Provided By Me Is Completely True & Authentic.

THANKING YOU,
Mr. PRIYAM DHARMENDRA YADAV.