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Operations Manual
TABLE OF CONTENTS
Contents
TABLE OF CONTENTS............................................................................................................................................................. 2
1. Export ...................................................................................................................................................................................... 3
1.1 Human Remains (HUM) .......................................................................................................................................................... 3
1.1.1 Acceptance .................................................................................................................................................................... 3
1.1.2 Security Clearance ......................................................................................................................................................... 4
1.1.3 Storage .......................................................................................................................................................................... 4
1.1.4 Unitization ..................................................................................................................................................................... 4
2. Import...................................................................................................................................................................................... 5
2.1 Human Remains (HUM) .............................................................................................................................................................. 5
2.1.1 Flight Check ................................................................................................................................................................... 5
2.1.2 Examination .................................................................................................................................................................. 5
2.1.3 Delivery ......................................................................................................................................................................... 6
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Operations Manual
1. Export
Human remains that are accepted for air transport are handled and stored in accordance
with the applicable regulatory and airline requirements. Human remains must be handled
and treated with utmost care and respect at all times. The family of the deceased may be
extended all possible assistance in smooth processing of the shipment.
1.1.1 Acceptance
Human corpses may only be accepted for carriage provided they have a confirmed
booking with the respective carrier and are accompanied by the following
documents:
Death Certificate issued by the appropriate authorities in the country of death. All
laws, ordinances or governmental rules and regulations in the country of departure,
transit and destination regarding carriage of human remains must be complied with.
Embalming Certificate from the appropriate authority
Letter from the Embassy / High Commission.
No objection certificate from the Local Police Station.
Cancelled Passport
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Operations Manual
On receipt of the above listed documents the HUM to be put through the X-ray
machine for 100% screening.
1.1.3 Storage
Human remains must at all times be stored and handled in a safe and a respectful
way.
Post screening, the HUM must be immediately shifted to its designated storage area
in the Export bonded area and should be separated from other cargo.
1.1.4 Unitization
Human remains must be loaded in separated ULD or on the top of the ULD (in case
space not permits). Loading should be done as per the airlines instructions. No cargo
will be loaded on the side of the coffin.
Never put cargo on top of the coffin.
Do not load Human Remains (HUM) with food stuffs and all kinds of live animals in
same ULD
NOTOC to be prepared and sent to the Load Control Office of Customer Airlines.
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Operations Manual
2. Import
Human Remains must always be handled and treated with care and respect at all times. The
family of the deceased should be rendered all assistance possible. To accept human
remains, documents required are as follows:
All related documents must accompany the shipment in original. Human remains should not
be stored along with normal cargo.
2.1.2 Examination
Examination to be conducted subject to Custom requirement.
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Operations Manual
2.1.3 Delivery
Human Remain to be delivered upon receipt of Gate pass on top priority.
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