4,1 Issues

Ticketed:
16992664
catalina.out:2011-01-25 15:20:00,373 DEBUG [http-9090-4] StatementCreatorUtils -
Setting SQL statement parameter value: column index 1, parameter value [16992664],
value class [java.lang.Long], SQL type 2
catalina.out:2011-01-25 15:20:00,384 DEBUG [http-9090-4] AlertPublisherServiceImpl
- debug stmt; published [alert=16992664], sending it to processAlertAsync
catalina.out:2011-01-25 15:20:00,385 DEBUG [http-9090-4] AlertPublisherWebService -
published alert [alarmIdentifier=1295949000-324914][alertId=16992664]
catalina.out:2011-01-25 15:20:00,389 DEBUG [Thread-209] AlertProcessorServiceImpl -
debug stmt; in process alert async for [alert=16992664
catalina.out:2011-01-25 15:20:00,393 DEBUG [Thread-209] StatementCreatorUtils -
Inside assertAndFire - before getting WM - alert:16992664
Inside assertAndFire - after getting WM + WM:
org.drools.impl.StatefulKnowledgeSessionImpl@2e8da6a9 - alert:16992664
Inside assertAndFire - after inserting alert - alert:16992664
catalina.out:2011-01-25 15:20:00,421 DEBUG [Thread-209] Rules - [commonATSP] inside
enrich commonATSP alerts - alertId:16992664 - devId:c7609.4.21.npe11 - devName:
c7609.4.21.npe11
enrich commonATSP alerts - done - alertId:16992664
catalina.out:2011-01-25 15:20:00,421 DEBUG [Thread-209] Rules - [parse] parse
syslog alert code [alert=16992664] [node=161]
catalina.out:2011-01-25 15:20:00,421 DEBUG [Thread-209] Rules - [enrichment] lookup
deviceInfo by componentName [alert=16992664][device componentName=14.3.23.103]
[companyId=CPY000000003268]
cached deviceInfo by deviceName when componentName not found [alert=16992664]
[deviceName=c7609.4.21.npe11]
catalina.out:2011-01-25 15:20:00,431 DEBUG [Thread-209] Rules - [enrichment] enrich
site [alert=16992664]
catalina.out:2011-01-25 15:20:00,431 DEBUG [Thread-209] Rules - [DataCenter] inside
enrich DataCenter alerts <start>:16992664 - devName: c7609.4.21.npe11
catalina.out:2011-01-25 15:20:00,432 DEBUG [Thread-209] Rules - Alert ID:
16992664
16992664
16992664
catalina.out:2011-01-25 15:20:00,654 DEBUG [Thread-209] Rules - [CarE] inside
enrich CarE alerts -b4 device check- alertId:16992664 -
devId:RE223011698400TPeOmwLbigIAOhkO - devName: c7609.4.21.npe11
enrich CarE alerts -after device check- CENode:nodeId=c7609.4.21.npe11;
deviceReconId=RE223011698400TPeOmwLbigIAOhkO; nodeType=NPE; nniCount=0; uniCount=0;
customerId=null~alertId:16992664
16992664
catalina.out:2011-01-25 15:20:00,669 DEBUG [Thread-209] Rules - [CarE] - inside
enrich CarE alerts - alertId:16992664 deviceId:RE223011698400TPeOmwLbigIAOhkO
interfaceId:14.3.23.103 AlternateAlertText:#PV#180#TV#80#|_|CoM|_||_|DataCenter|_||
_|Mobility|_||_|DataCenter|_|
16992664
catalina.out:2011-01-25 15:20:00,670 DEBUG [Thread-209] Rules - [eligibility] -
allow alerts for eligible devices - deviceId: RE223011698400TPeOmwLbigIAOhkO
[alert: 16992664]
Statistical Significance [alert=16992664]
catalina.out:2011-01-25 15:20:03,024 DEBUG [Thread-209] Rules - [enrichment] IC
framework enrichment rule entered for [alert=16992664]
catalina.out:2011-01-25 15:20:03,024 INFO [Thread-209] Rules - [enrichment] IC
framework enrichment complete for alertID=16992664[, KPICriticality=MEDIUM,
ServiceProduct=CAPACITY, Technology=ROUTING, IsHealthImpacting=YES, ImpactToAVL =3,
ImpactToCAP=1, ImpactToPERF =1, ImpactToFAULT=3]
catalina.out:2011-01-25 15:20:03,025 DEBUG [Thread-209] Rules -
[EventSignatureRules]Check if EligibleAlert is an Signature Event16992664],
#PV#180#TV#80# STATUS :null
[EventSignatureRules]No Match for Signaturepattern in Eligible Alert: alert[id =
16992664], #PV#180#TV#80#
catalina.out:2011-01-25 15:20:03,025 DEBUG [Thread-209] Rules - [processing] handle
eligible alert [alert=16992664]
catalina.out:2011-01-25 15:20:03,090 DEBUG [Thread-210] TicketingServiceImpl -
handleAlertAsynch [alertId=16992664]
eligible alert - Asserting ProcessedAlert with ticketing set as false
[alert=16992664]
eligible alert - Retracting EligibleAlert for [alert=16992664]
catalina.out:2011-01-25 15:20:03,098 DEBUG [Thread-209] Rules - [enrichment]
retracted stale lookupResult for alertId[16992664]
Inside assertAndFire - after firing all rules - alert:16992664
catalina.out:2011-01-25 15:20:11,932 DEBUG [Thread-89] TicketingThreadWorker -
TicketingThreadWorker; Preparing to Ticket Alert : 16992664is RootCause :false
catalina.out:2011-01-25 15:20:11,934 DEBUG [Thread-89]
TicketingServiceNetworkHealthImpl - ----DONE---
Alert[id=16992664,companyId=CPY000000003268,companyName=<null>,siteId=STE0000000000
05,siteName=Bangalore,deviceId=RE223011698400TPeOmwLbigIAOhkO,deviceName=c7609.4.21
.npe11,node=161,componentId=14.3.23.103,componentName=14.3.23.103,alarmCode=0,alert
Classification=6,relatedAlarmCode=,alarmComponent=14.3.23.103,alarmIdentifier=12959
49000-
324914,statefulAlarm=false,alarmCount=1,severity=INFORMATION,alertText=Cisco_OSPF_L
SA-
TCA,alternateAlertText=#PV#180#TV#80#,alertInfo=,rootCause=false,rootCauseId=129594
9000-324914,sympatheticEvents=,causeType=1,firstOccurrence=Tue Jan 25 15:00:00 IST
2011,lastOccurrence=Tue Jan 25 15:20:00 IST
2011,detailLink=,emsIdentifier=,emsType=1,momIdentifier=,momType=100,transitionType
=1,attribute=,processingStatus=PROCESSING,processingName=<null>,processingMessage=<
null>,correlated=false,correlatedId=1295949000-
324914,mappedSeverity=4000,publishDate=Tue Jan 25 15:20:00 IST
2011,processingStartDate=Tue Jan 25 15:20:00 IST
2011,processDate=<null>,ticketingStatus=UNPROCESSED,ticketingStartDate=<null>,ticke
tingCompleteDate=<null>,ticketingMessage=<null>,confirmationCode=<null>,commonInfo=
161 + Cisco_OSPF_LSA-
TCA,anaAlertId=,marsAlert=false,marsBreachedDeviceName=<null>,syslogAlertCode=
,multiCastSourceIp=,multiCastGroupIp=,multiCastTreeName=,multiCastTicketingStatus=U
NPROCESSED,multiCastTicketingStartDate=<null>,multiCastTicketingCompleteDate=<null>
,multiCastTicketingMessage=<null>,alertInfoMap=<null>,customerDetailLink=<null>,sta
tisticalSignificance=LOW,criticality=MEDIUM,isHealthImpacting=YES,serviceProduct=CA
PACITY,impactToAVL=3,impactToCAP=1,impactToPERF=1,impactToFAULT=3,technology=ROUTIN
G,currentValue=180,thresholdValue=80.0,isProblem=1,deviceRole=NPE,impactedEntity=De
vice,entityType=NA,impactedEntityIdentifier=RE223011698400TPeOmwLbigIAOhkO,eventSig
natureProcessingStatus=FALSE,customerId=<null>,eventTimeStamp=]
catalina.out:2011-01-25 15:20:11,964 DEBUG [Thread-89] TicketingServiceImpl -
creating alert in ticketing system:[alertId=16992664][alarmIdentifier=1295949000-
324914]
catalina.out:2011-01-25 15:20:11,964 DEBUG [Thread-89] TicketingAlertRemedyDAO -
Alert ID: 16992664
catalina.out:2011-01-25 15:20:11,968 DEBUG [Thread-89] BeanUtils -
BeanUtils.copyProperties(TicketingAlert[entryId=<null>,id=0,companyId=<null>,compan
yName=<null>,siteId=<null>,siteName=<null>,deviceId=<null>,deviceName=<null>,node=<
null>,componentId=<null>,componentName=<null>,alarmCode=<null>,alertClassification=
<null>,relatedAlarmCode=<null>,alarmComponent=<null>,alarmIdentifier=<null>,statefu
lAlarm=false,alarmCount=0,severity=INFORMATION,alertText=<null>,alternateAlertText=
<null>,alertInfo=<null>,rootCause=false,rootCauseId=<null>,sympatheticEvents=<null>
,causeType=0,firstOccurrence=<null>,lastOccurrence=<null>,detailLink=<null>,emsIden
tifier=<null>,emsType=0,momIdentifier=<null>,momType=0,transitionType=0,attribute=<
null>,processingStatus=<null>,processingName=<null>,processingMessage=<null>,correl
ated=false,correlatedId=<null>,mappedSeverity=-
1,publishDate=<null>,processingStartDate=<null>,processDate=<null>,ticketingStatus=
<null>,ticketingStartDate=<null>,ticketingCompleteDate=<null>,ticketingMessage=<nul
l>,confirmationCode=<null>,commonInfo=<null>,anaAlertId=<null>,marsAlert=false,mars
BreachedDeviceName=<null>,syslogAlertCode=<null>,multiCastSourceIp=<null>,multiCast
GroupIp=<null>,multiCastTreeName=<null>,multiCastTicketingStatus=<null>,multiCastTi
cketingStartDate=<null>,multiCastTicketingCompleteDate=<null>,multiCastTicketingMes
sage=<null>,alertInfoMap=<null>,customerDetailLink=<null>,statisticalSignificance=U
NFILLED,criticality=MEDIUM,isHealthImpacting=NO,serviceProduct=FAULT,impactToAVL=-
1,impactToCAP=-1,impactToPERF=-1,impactToFAULT=-
1,technology=<null>,currentValue=<null>,thresholdValue=<null>,isProblem=-
1,deviceRole=<null>,impactedEntity=<null>,entityType=<null>,impactedEntityIdentifie
r=<null>,eventSignatureProcessingStatus=<null>,customerId=<null>,eventTimeStamp=<nu
ll>],
49000-
SA-
2011,processDate=<null>,ticketingStatus=TICKETING,ticketingStartDate=Tue Jan 25
15:20:11 IST
2011,ticketingCompleteDate=<null>,ticketingMessage=<null>,confirmationCode=<null>,c
ommonInfo=161 + Cisco_OSPF_LSA-
natureProcessingStatus=FALSE,customerId=<null>,eventTimeStamp=])
catalina.out:2011-01-25 15:20:12,260 DEBUG [Thread-89] BeanUtils -
BeanUtils.copyProperties(TicketingAlert[entryId=<null>,id=0,companyId=<null>,compan
yName=<null>,siteId=<null>,siteName=<null>,deviceId=<null>,deviceName=<null>,node=<
null>,componentId=<null>,componentName=<null>,alarmCode=<null>,alertClassification=
<null>,relatedAlarmCode=<null>,alarmComponent=<null>,alarmIdentifier=<null>,statefu
lAlarm=false,alarmCount=0,severity=INFORMATION,alertText=<null>,alternateAlertText=
<null>,alertInfo=<null>,rootCause=false,rootCauseId=<null>,sympatheticEvents=<null>
,causeType=0,firstOccurrence=<null>,lastOccurrence=<null>,detailLink=<null>,emsIden
tifier=<null>,emsType=0,momIdentifier=<null>,momType=0,transitionType=0,attribute=<
null>,processingStatus=<null>,processingName=<null>,processingMessage=<null>,correl
ated=false,correlatedId=<null>,mappedSeverity=-
1,publishDate=<null>,processingStartDate=<null>,processDate=<null>,ticketingStatus=
<null>,ticketingStartDate=<null>,ticketingCompleteDate=<null>,ticketingMessage=<nul
l>,confirmationCode=<null>,commonInfo=<null>,anaAlertId=<null>,marsAlert=false,mars
BreachedDeviceName=<null>,syslogAlertCode=<null>,multiCastSourceIp=<null>,multiCast
GroupIp=<null>,multiCastTreeName=<null>,multiCastTicketingStatus=<null>,multiCastTi
cketingStartDate=<null>,multiCastTicketingCompleteDate=<null>,multiCastTicketingMes
sage=<null>,alertInfoMap=<null>,customerDetailLink=<null>,statisticalSignificance=U
NFILLED,criticality=MEDIUM,isHealthImpacting=NO,serviceProduct=FAULT,impactToAVL=-
1,impactToCAP=-1,impactToPERF=-1,impactToFAULT=-
1,technology=<null>,currentValue=<null>,thresholdValue=<null>,isProblem=-
1,deviceRole=<null>,impactedEntity=<null>,entityType=<null>,impactedEntityIdentifie
r=<null>,eventSignatureProcessingStatus=<null>,customerId=<null>,eventTimeStamp=<nu
ll>],
49000-
SA-
2011,processDate=<null>,ticketingStatus=TICKETING,ticketingStartDate=Tue Jan 25
15:20:11 IST
2011,ticketingCompleteDate=<null>,ticketingMessage=<null>,confirmationCode=<null>,c
ommonInfo=161 + Cisco_OSPF_LSA-
natureProcessingStatus=FALSE,customerId=<null>,eventTimeStamp=])
catalina.out:2011-01-25 15:20:12,261 DEBUG [Thread-89] TicketingAlertRemedyDAO -
debug stmt; time taken(in mSec) for RemedyCreateOperation for [alertId=16992664]:
297mSec
catalina.out:2011-01-25 15:20:12,261 DEBUG [Thread-89] TicketingServiceImpl - debug
stmt; time taken(in mSec) for creating an alert in ticketing system for
[alertId=16992664]: 297mSec
catalina.out:2011-01-25 15:20:12,261 DEBUG [Thread-89] TicketingServiceImpl - alert
[id=16992664] created in ticketing system:[alertId=16992664]
[alarmIdentifier=1295949000-324914][confirmationCode=000000000113049]
catalina.out:2011-01-25 15:20:12,290 DEBUG [Thread-89] TicketingThreadWorker -
debug stmt; time taken(in mSec) for ticketing [alertId=16992664]: 358mSec
catalina.out:2011-01-25 15:20:13,099 DEBUG [pool-2-thread-1] Rules - [processing]
process checking if Alerts are Ticketed [alert=16992664]
catalina.out:2011-01-25 15:20:13,102 DEBUG [pool-2-thread-1] StatementCreatorUtils
- Setting SQL statement parameter value: column index 1, parameter value
[16992664], value class [java.lang.Long], SQL type 2
process Asserting ProcessedAlert with Ticketed as true [alert=16992664]
catalina.out:2011-01-25 15:20:13,122 DEBUG [pool-2-thread-1] Rules - [Post-
processing] retracting stale TicketedAlert for [alert=16992664]
retract processed sympathetic alert - Retracting ProcessedAlert for
[alert=16992664]
Not Ticketed:
16992631
catalina.out:2011-01-25 15:11:43,765 DEBUG [http-9090-1] AlertPublisherServiceImpl
- debug stmt; published [alert=16992631], sending it to processAlertAsync
catalina.out:2011-01-25 15:11:43,766 DEBUG [http-9090-1] AlertPublisherWebService -
published alert [alarmIdentifier=1295948503-710799][alertId=16992631]
debug stmt; in process alert async for [alert=16992631
Inside assertAndFire - before getting WM - alert:16992631
Inside assertAndFire - after getting WM + WM:
org.drools.impl.StatefulKnowledgeSessionImpl@2e8da6a9 - alert:16992631
Inside assertAndFire - after inserting alert - alert:16992631
enrich commonATSP alerts - alertId:16992631 - devId:IPP10.48.89.31 - devName:
IPP10.48.89.31
enrich commonATSP alerts - done - alertId:16992631
catalina.out:2011-01-25 15:11:50,297 DEBUG [Thread-191] Rules - [parse] parse
syslog alert code [alert=16992631] [node=10.48.89.31]
deviceInfo by componentName [alert=16992631][device componentName=5.5.5.6_161]
[companyId=CPY000000003268]
cached deviceInfo by deviceName when componentName not found [alert=16992631]
[deviceName=IPP10.48.89.31]
site [alert=16992631]
catalina.out:2011-01-25 15:11:55,918 DEBUG [Thread-191] Rules - [DataCenter] inside
enrich DataCenter alerts <start>:16992631 - devName: IPP10.48.89.31
16992631
16992631
16992631
enrich CarE alerts -b4 device check- alertId:16992631 -
devId:RE223011698400TPXnWAyIBNcAJIYN - devName: IPP10.48.89.31
enrich CarE alerts -after device check- CENode:null~alertId:16992631
lookup device eligibility - deviceId: RE223011698400TPXnWAyIBNcAJIYN [alert:
16992631]
lookup device eligibility - EligibleDevice inserted: RE223011698400TPXnWAyIBNcAJIYN
[alert: 16992631]
allow alerts for eligible devices - deviceId: RE223011698400TPXnWAyIBNcAJIYN
[alert: 16992631]
Statistical Significance [alert=16992631]
catalina.out:2011-01-25 15:11:58,500 DEBUG [Thread-191] Rules - [enrichment] IC
framework enrichment rule entered for [alert=16992631]
catalina.out:2011-01-25 15:11:58,504 INFO [Thread-191] Rules - [enrichment] IC
framework enrichment complete for alertID=16992631[, KPICriticality=MEDIUM,
ServiceProduct=FAULT, Technology=OTHERS, IsHealthImpacting=NO, ImpactToAVL =3,
ImpactToCAP=3, ImpactToPERF =3, ImpactToFAULT=3]
[EventSignatureRules]Check if EligibleAlert is an Signature Event16992631], Nexus
TCA STATUS :null
[EventSignatureRules]No Match for Signaturepattern in Eligible Alert: alert[id =
16992631], Nexus TCA
eligible alert [alert=16992631]
eligible alert - Asserting ProcessedAlert with ticketing set as false
[alert=16992631]
eligible alert - Retracting EligibleAlert for [alert=16992631]
Inside assertAndFire - after firing all rules - alert:16992631
retract processed alert which are not Ticketed - Retracting ProcessedAlert for
[alert=16992631]

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