Faq Airnav V3

FAQ AIRNAV V3 V9.
14-MAR-2016 (version: V9.6)

FAQ AIRNAV V3 V9.6 14-MAR-2016 (version: V9.6) - Page
2 / 73
Table of Contents
1. Introduction Page 7
2. Technology Page 7
2.1. What brought about the change from HTTP (Thin client)? Page 7
2.2. Java applets management Page 7
2.3. Java applet update Page 8
2.4. Compatibility - Internet browsers Page 8
2.5. Compatibility - Java JRE Page 8
2.6. Issues with JRE compatibility with other applications Page 9
2.7. JRE download and install Page 9
2.8. How to disable java update? Page 10
2.9. Compatibility - Operating Systems Page 10
2.10. Compatibility - Operating Systems not listed Page 11
2.11. Compatibility - Windows 8 Page 11
2.12. Compatibility - Windows 10 Page 11
2.13. Compatibility - Windows RT Page 11
2.14. Compatibility - Mac Page 12
2.15. Compatibility - Solaris Page 12
2.16. Compatibility - Mobile devices Page 12
2.17. Compatibility - Citrix Page 12
2.18. Supported virtualized Operating Systems Page 13
2.19. Virtual machine compatibility Page 13
2.20. Hardware requirements Page 13
2.21. AirN@v format Page 13
2.22. S1000D and other data formats compatibility Page 13
3. Install Page 14
3.1. How to install AirN@v v3? Page 14

3.2. How to update AirN@v v3? Page 14
3.3. Autorun mode and Java requirement Page 14
3.4. Standalone installation Page 14
3.5. Client and Server installation Page 14
3.6. Client mode requirements Page 15
3.7. Loose mode installation Page 15
3.8. Publication installation - location Page 15
3.9. Publication installation - publication not available Page 16
3.10. Web installation - Pro and Cons Page 18
3.11. Web installation - Download Page 18
3.12. Web installation - Package size Page 19
3.13. Third party software distribution Page 19
3.14. AirN@v / Associated Data v3 first delivery implementation Page 19
3.15. How do we install non-Airbus publications? Page 19
3.16. Custom JRE settings during the install Page 19
3.17. Why the AirN@v v3 installation does not detect AirN@v v2 for upgrade? Page 20
3.18. Files and folders to back up and restore Page 20
3.19. Creation of Oracle database Page 21
4. Administration Page 21
4.1. V2 and V3 Link Page 21

4.1.1. Interface compatibility Page 21
4.1.2. Configuration Page 21
4.1.3. Publication locations Page 22
© 2013 AIRBUS HDK V2.3

3 / 73
4.1.4. Update of revisions Page 22

4.1.5. AirN@v v2 License revision Page 22
4.1.6. How to bypass the login screen when clicking on v2 link to v3 Page 22
4.2. Attached Documents Page 23
4.2.1. When will you publish TR and advance copies in SGML format? Page 23
4.2.2. How to use the attachment convertor tool Page 23
4.2.3. Will there be one attachment convertor tool per fleet? Page 23
4.2.4. How to attach TR in AirN@v V3 Page 23
4.2.5. Attachment export uses incorrect separator Page 23
4.2.6. Attachment export creates duplicates entries Page 24
4.3. Bookmarks and Notes - Privacy Page 24
4.4. Bookmarks and Notes - Size Page 24
4.5. Password reset Page 24
4.6. Is it possible to export/import Group/User information? Page 25
4.7. TR management Page 25
4.8. Publication in Read-Only mode Page 25
4.9. Is it possible to produce our own automatic attaching documents? Page 26
4.10. How to use the cluster mode? Page 26
4.11. Can we change the memory allocation after installation? Page 27
4.12. How to increase the logs size? Page 27
4.13. Error message: Insufficient access rights when adding a publication Page 28
4.14. Certificate is shown as expired in the Administration Console Page 28
4.15. How to attach one attachment in various anchor locations Page 28
5. Authentication Page 29
5.1. Connection methods Page 29

5.2. Launch client assistant screen Page 29
5.3. Login without password Page 30
5.4. Loose mode - Password Page 30
5.5. Loose mode - simultaneous connections Page 30
5.6. Issue on the application loading Page 30
5.7. SSO mode - introduction Page 31
5.8. Certificates - Cannot rename a certificate Page 31
5.9. Licenses - The licenses is not recognize by AirN@v Page 31
5.10. Change of password Page 31
6. Human-Machine Interface Page 32
6.1. V2 and V3 Link Page 32

6.2. URL link syntax Page 32
6.3. Layout Updates module Page 32
6.4. Stop Highlights function Page 33
6.5. When clicking on 'Server' shortcut, nothing happens. Page 33
6.6. Error messages when consulting with an old ADOC N@vigator version Page 34
7. Performance Page 34
7.1. Initialisation is too slow Page 34

7.2. Publication copy Page 34
7.3. Java webstart module Page 34
7.4. Network impact on concurrent use Page 35
7.5. Internet connection bandwith Page 35
8. Training Page 35
8.1. User Training - Interface change Page 35

8.2. Administration Training - WebEx slides Page 35
8.3. Future Training sessions Page 35
9. Miscellaneous Page 36
9.1. AirN@v v3 roadmap Page 36

9.2. AirN@v session timeout on AirbusWorld Page 36
9.3. Download AirN@v publications online Page 36

4 / 73
9.4. Onboard counterpart for v3 Page 36

9.5. Link with AIRMAN-web Page 36
9.6. Location of log files Page 37
9.7. Access to Manuals in PDF Format Page 37
9.8. Display - PDF not displayed Page 37
9.9. Error message: Unable to launch ADOC N@vigator Page 38
9.10. Error message: Could not create the Java virtual machine. Page 39
9.11. Error message: Error during license check Page 40
9.12. Error message: Unable to load resource Page 41
9.13. Error messages during consultation of newly installed DVD revision Page 42
9.14. Error message: Digital certificate verified Page 43
9.15. Warning message: you do not have the write permission on the ADOC N@vigator Page 43
installation directory ...
9.16. Warning message: Administration settings are accessible in consultation mode only Page 43
9.17. Error message: error occured during authentication with the server - publication Page 44
identifier unknown
9.18. Error message : Cannot add publication - An unexpected error occured on the server Page 44
9.19. Error message: Update file is bigger than the authorized size Page 45
9.20. Error message: Unable to load resource - cortonaj3d.jar Page 45
9.21. Unable to open .jnlp file when launching Airnav Page 47
9.22. Print one graphic per page Page 49
9.23. Word search issues Page 49
9.24. Printing warning message Page 49
9.25. Printing slowness Page 49
9.26. Erratic mouse behavior Page 50
9.27. Citrix - window size issue Page 50
10. AirN@v / Associated Data Page 50
10.1. General Page 50

10.1.1. Revision date / number of manuals Page 50
10.1.2. 'Word Search' only for ESPM Page 50
10.2. CML Page 50
10.2.1. Missing 'Where used' category for Product Overview Page 51
10.2.2. How to download CML correspondence table in Excel format Page 51
10.2.3. How to find an 'old ## new correspondence table' for the CML Page 51
10.2.4. Empty search results after clicking on links from AirN@v Maintenance for WB Page 51
10.3. SM Page 51
10.3.1. Missing 'Synchro' button in Standard Manual PDF window Page 52
10.4. TEM Page 52
10.4.1. TEM TOC printing issue Page 52
11. AirN@v / Engineering Page 52
11.1. General Page 52

11.1.1. DVD Delivery Page 52
11.1.2. Is there a limitation in the search results display with AirN@v Engineering V3 Page 52
11.1.3. Search Result: OPEN push-button is de-activated Page 52
11.1.4. Can we export the full list of documents available? Page 53
11.1.5. Could you please sum-up the printing option tool improvements? Page 53
11.1.6. Could AirN@v Engineering V3 print out the complete chapter with no limitation? Page 53
11.1.7. Search criteria - Reset button Page 53
11.1.8. Display of revised elements Page 53
11.1.9. Do we have to put 'and' between 2 words in the search criteria? Page 54
11.1.10. How customer will create back-ups since AirN@v Engineering is only available online? Page 54
11.1.11. Link between AirN@v Maintenance and AirN@v Engineering Page 54
11.1.12. How are maintenance personnel meant to access maintenance data when there is no internet Page 54
connection available?
11.1.13. Viewal tool - JRE compatibility Page 54
11.2. Notification Page 55
11.2.1. Why do we receive notification on manuals not effective to our company? Page 55

5 / 73
11.2.2. Notification not received for old documents Page 55

11.2.3. When is the E-mail notification received? Page 55
11.2.4. How to use the MOD notification function ? Page 55
11.2.5. AD/EUAD notified several times Page 56
11.3. AD Page 56
11.3.1. Which AD is accessible to my company? Page 56
11.4. AOT Page 56
11.4.1. Which AOT is accessible to my company? Page 56
11.4.2. Unable to find AOT Appendix Page 56
11.4.3. How to report an AOT Page 57
11.5. EUAD Page 57
11.5.1. Which EUAD is accessible to my company? Page 57
11.5.2. CN are no more avalable in the selection criteria Page 57
11.6. FOT Page 57
11.6.1. Which FOT is accessible to my company? Page 57
11.7. OIT-FOT Page 57
11.7.1. Which OIT-FOT is accessible to my company? Page 57
11.8. MOD Page 58
11.8.1. Which MOD is accessible to my company? Page 58
11.8.2. Cannot find the MOD content Page 58
11.8.3. How can we access MIDs from AirN@v / Engineering? Page 58
11.8.4. How can we access MOIs from AirN@v / Engineering? Page 58
11.9. MP Page 59
11.9.1. Which MP is accessible to my company? Page 59
11.10. OIT Page 59
11.10.1. Which OIT is accessible to my company? Page 59
11.11. SB Page 59
11.11.1. Which SB is accessible to my company? Page 59
11.11.2. SB Search Criteria: MSN criterion is de-activated Page 59
11.11.3. Table of Contents contains only 'No effective node' Page 60
11.11.4. PDF and SGML not available for some SBs Page 60
11.11.5. How to find the job card module? Page 60
11.11.6. What is the use of 'Highlight' function in 'My SB' menu? Page 60
11.11.7. What is the effectivity statement displayed on top of RFC/RMO SB Page 61
11.11.8. What is SB+ e-learning tool? Page 61
11.11.9. RFC/RMO (optional) SB Page 61
11.12. SIL Page 61
11.12.1. Which SIL is accessible to my company? Page 61
11.12.2. New SIL (ISI) availability in AirN@v Engineering V3 Page 62
11.13. TFU Page 62
11.13.1. Which TFU is accessible to my company? Page 62
11.13.2. New TFU availability in AirN@v Engineering V3 Page 62
11.14. VSB Page 63
11.14.1. Which VSB is accessible to my company? Page 63
11.14.2. Access Denied message when opening VSB Page 63
11.15. SBIT Page 63
11.15.1. What is a SBIT? Page 63
11.15.2. Which SBIT is accessible to my company? Page 63
11.16. SB Booklet Page 63
11.16.1. What is a SB BOOKLET? Page 64
11.16.2. Which SB Booklet is accessible to my company? Page 64
11.16.3. Pdf attachment are to long to display Page 64
11.17. OTT Page 64
11.17.1. Which OTT is available to my company? Page 64
12. Spares Technical Specifications Page 64
12.1. What is the Spares Technical Specification service? Page 64

6 / 73
12.2. History function does not work Page 65

12.3. DVD dispatch of STS service Page 65
13. AirN@v / Repair Page 65
13.1. Unable to find information related to Aircraft on AirN@v Repair Page 65

13.2. Where can we find the SRI Chapter? Page 65
13.3. Scrolling function issue Page 66
13.4. SRM PDF discontinuation Page 68
13.5. DFPRM not available in AirN@v Workshop Page 68
13.6. Unable to open or print a task in Airnav Repair Page 68
13.7. DFPRM Special characters '&' not accepted in SGML Page 69
14. AirN@v / Maintenance Page 69
14.1. Warning message: the referenced page contains no information, or its content does Page 69
not comply with current filtering options
14.2. Error message: print IPC An error occured during script execution Page 70
14.3. Link issue to Expendable parts Page 72
14.4. Tasks sub-step numbering issue Page 72
14.5. IPC - PN Information window not consultable Page 73
14.6. Effectivity not fully displayed in Results window Page 73
14.7. Print function not working on some AMM and TSM tasks Page 73

7 / 73
1. Introduction :
Please find in this document a list of Frequently Asked Questions about Airbus ADOC N@vigator V3 product.
At the end of each question, the following elements can be found:
• "First created:", followed by the date, using the dd.MM.YYYY format (for instance 21.02.2009)
• "Last updated:", followed by the date, using the dd.MM.YYYY format (for instance 21.02.2009)
and when needed:
• "Raised on Version: AirN@v", followed by the version and its release date, using the MMMM YYYY format (for instance April 2008)
• "Correction planned on Version: AirN@v", followed by the version and its release date, using the MMMM YYYY format (for instance May
2008)
CONTACT:
Should you need further technical assistance, please do not hesitate to contact us at the following
AIRBUS Information Services Support
AirN@v support
For Worldwide Customers:
Tel: +33 5 67 19 11 00
TechRequest on AirbusWorld
Starting from Dec 15th 2015, Airbus Service Support will no longer respond to any request submitted via the generic Software and Services
e-mail addresses (e.g. airnav@airbus.com).
Should you need to submit a Software and Services request after the Dec 15th 2015, you must first connect to AirbusWorld in order to
access TechRequest.
If you do not have an AirbusWorld account, please contact your local AirbusWorld User Entity Administrator (UEA).
For more information on TechRequest, please refer to the TechRequest communication kit available on AirbusWorld, which includes an
e-learning module, user guides, and FAQs (available here:
https://w3.airbus.com/CRS/A233_Strategic_dev/Tech_Request/Support/eLearning/index_customer-All.html).
2. Technology
2.1. What brought about the change from HTTP (Thin client)?
FAQ Reference: #AIRNAV_V3-1085
DESCRIPTION:
Since ADOC N@vigator v3.0 version, HTTP is used.
SOLUTION 1:
ADOC N@vigator V3 is using Java Web Start technology.
Java web start application are called "smart client".
Client-Server applications of the market are thin, smart or heavy clients.
• With heavy client, you must install manually the client application version on each PC, it required disk for install and most of the time
a good performance client PC. All PC clients must be deployed with the new client version in the same time when a new server
version is installed.
• Thin client is using an internet browser on the client PC like Internet Explorer. It could required a small applet download on the first
connection. The application is deeply linked to the browser, with associated limitation, it required most of the time a small
performance client PC and a good performance server machine.
• Smart client are still considered as a thin client, it requires on each client PC a JRE1.6 (Java runtime environment) and an applet is
downloaded on the first connection, larger than thin client one, and then, the application is running on the "Java" environment on
each client PC. No more internet browser are required and the client is easily portable on any client PC platform, there is also larger
client capability than inside Internet Explorer. It requires a middle or good performance client PC and a good performance server
machine.
• The main advantage of Java Web Start application is the easy deployment: PC clients download automatically new version of
products when required, no need of software distribution, no need of manual install, no need of administrative rights, downloaded
software is digitally signed to avoid hacking and software is executed on a safe area of the client PC (non sensitive PC resources are
used).
The mode of communication between client and server will be HTTP and HTTPS
For information, the first versions of ADOC N@vigator V3 still need Internet explorer on each client PC but only due to usage of Active X
plug-in (Microsoft Active X technology could be activated only on Internet Explorer browser), this limitation will disappear with
replacement of Active X plug-in by new independent plug-in.
Raised on Version: V3.0

First Created : 06-MAR-09
Last Updated : 08-JUL-10
2.2. Java applets management

DESCRIPTION:
How will work the Java applet management?
Are the java applets downloaded on a per user basis or on a per computer basis?
SOLUTION 1:

8 / 73
Java applets are stored in the user profile (ex. C:\Documents and Settings\%USERNAME%\Application
Data\Sun\Java\Deployment\cache) this location is included in the users roaming profile. This can mean that on every login to the network
a minimum of 20MB is downloaded on the network for every user.
In addition, there is a quota limit for user profile and once the quota is reached most applications stops working.
Finally, Java cache size and location is managed on the control panel. Airlines can adapt them with their policy. Applet is downloaded
only if necessary (change on the server).

First Created : 07-JAN-10
Last Updated : 24-MAR-11
2.3. Java applet update

DESCRIPTION:
What will happen to the old version of the applets when a new version becomes available?
SOLUTION 1:
These applets will be automatically updated

Last Updated : 07-JAN-10
2.4. Compatibility - Internet browsers

DESCRIPTION:
What versions of Internet Eplorer will V3 run with? Can you tell us about system requirements regarding Plugins, IE version, Active X
etc.? Are Mozilla, Safari browsers supported too?
SOLUTION 1:
As AirN@v v3 is a full Java application, it will no longer require any web browser to run, nor any ActiveX or plugin, therefore no
compliance to a specific Internet Explorer version will be required, and the only requirement is to have relevant Java version which can
be found in the JRE Compatibility FAQ.
Bottom line, the V3 can be launched from any web browser.

Last Updated : 24-APR-14
2.5. Compatibility - Java JRE

DESCRIPTION:
What are the limitations with AirN@v v3 and the JRE versions?
SOLUTION :
As all full Java applications, AirN@v v3 ensures compatibility with Java JRE.
In order to know which version of Java is compliant with AirN@v v3, please refer to the install-admin-guide document at the tab
Installation, section 'Software configuration required'
The latest Java compatible versions are:
1.6.0_21
1.6.0_22
1.6.0_23
1.6.0_24
1.6.0_25
1.6.0_26
1.6.0_27
1.6.0_29
1.6.0_30
1.6.0_45
1.7.0_55
1.7.0_60
1.7.0_80
1.8.0_45
Starting with ADOC N@vigator v3.14.1, if you are using a version of java not supported by AirN@v, the below message will be displayed,
and you will be able to proceed anyway even with unsupported version:

9 / 73
Please note that Airbus is always using the latest version of AirN@v.
For previous version information on JRE compatibility, please refer to the navigator-install-manual.pdf file delivered with the installation
under Chapter 7.4: Software configuration required.
First Created : 11-MAY-11

2.6. Issues with JRE compatibility with other applications

DESCRIPTION:
What if there are issues with others JRE installed on the computer?
SOLUTION 1:
Java v1.6 or higher is a prerequisite. Java Web start technology allows a full execution on a secure and independant zone (named sand
box). So there is no longer any operating system or internet browser interaction with this type of technology. But any application on the
PC must be qualified to run with Java 1.6. Please note, for other application, it is possible to use former java version embedded in
Internet Explorer as ADOC N@vigator V3 is not using Internet Explorer (means you could install Java 1.5 and Java 1.6 on parallel and
use Java 1.6 for ADOC N@vigator and Java 1.5 embedded in Internet Explorer for other applications)

First Created : 30-DEC-09
2.7. JRE download and install

DESCRIPTION:
How to download and install the relevant JRE version?
SOLUTION 1:
In order to download the relevant JRE version compatible with the version of ADOC N@vigator installed on your computer, you can go to
the Oracle website: Link to all JRE version
To help you install the JRE version, you can also check the C@DETS module available on AirbusWorld under the name "AirN@v v3
installation".

10 / 73
First Created : 14-FEB-12

Last Updated : 14-FEB-12
2.8. How to disable java update?

DESCRIPTION:
How to disable the java update to keep a JRE compatible with AirN@v?
SOLUTION:
Please perform the following procedure to disable java update:
• Click on the Update tab to access the settings.
• Untick the 'Check for Updates Automatically' check box.
First Created : 14-OCT-14

Last Updated : 17-NOV-14
2.9. Compatibility - Operating Systems

DESCRIPTION:

11 / 73
What are the compatible OS for ADOC N@vigator v3?

SOLUTION 1:
The complete list of compatible Operating Systems can be found in the documentation available on the DVD in the file named
navigator-install-manual.pdf found in the path: [DVD_Drive]\doc
Client operating system:
• Microsoft Windows XP 32 bits
• Microsoft Windows Vista 32 bits
• Microsoft Windows 7 (Seven) 32 bits
• RedHat Entreprise Linux 5
• SuSe Enterprise Linux 10
Server operating system:
• Microsoft Windows 2003 Server 32 bits
• Microsoft Windows 2003 Server 64 bits
• Sun Microsystems Solaris 10
• RedHat Entreprise Linux 5
• SuSe Enterprise Linux 10
First Created : 07-APR-11

2.10. Compatibility - Operating Systems not listed

DESCRIPTION:
What about the Operating Systems not listed in the navigator-install-manual.pdf manual available in the DVDs?
SOLUTION 1:
As far as the Operating system allows the usage of a compatible version of Java, The Operating System is considered as compatible.
Airbus is supporting and updating on a regular basis the list of Operating systems compatible in this manual, you can also refer to the
FAQ Operating Systems compatibility which covers this subject.

Last Updated : 14-OCT-14
2.11. Compatibility - Windows 8

DESCRIPTION:
Is AirN@v compatible with Microsoft Windows 8?
SOLUTION 1:
AirN@v V3 is already compliant with MS Windows 7 and should be compliant with MS Windows 8 as the architecture and security
features are similar between Windows 7 and Windows 8.
Formal tests are on-going, communication will be done to customers once the results are finalized.
First Created : 02-NOV-12

2.12. Compatibility - Windows 10

DESCRIPTION:
Is AirN@v compatible with Microsoft Windows 10?
SOLUTION 1:
Windows 10 is not yet officially compliant with AirN@v V3 due to the Java certification constraints.
Airbus is working on solving this as soon as possible.


12 / 73
2.13. Compatibility - Windows RT

DESCRIPTION:
Is AirN@v compatible with "Surface tablet" and Microsoft Windows RT?
SOLUTION 1:
Microsoft Windows RT is an operating system similar to Windows 8 but for ARM processor. AirN@v V3 is not compliant for now with this
type of processor.
AirN@v V3 is not compliant for now with Surface tablet using Windows RT (based on ARM processor).
AirN@v V3 should be compliant with Surface tablet using Windows 8 (based on x86/PC processor). Formal tests are on-going,
communication will be done to customers once the results are finalized.
An AirN@v V3 version for tablet (iPad, Android tablet, Surface/Windows RT) is in study, not before 2014.

Last Updated : 14-DEC-15
2.14. Compatibility - Mac

DESCRIPTION:
Is AirN@v v3 Mac OS compatible?
SOLUTION 1:
Windows and Linux-based OS are the only compatible OSes for AirN@v v3.
There are no plans at the moment regarding a Mac OS compatibility.
The complete list of OS compatibilities can be found in the Operating Systems compatibily FAQ.

2.15. Compatibility - Solaris

DESCRIPTION:
We currently install v2 on a Solaris server, and would like to continue doing this. Will there be an install package made available for
Solaris Users?
SOLUTION 1:
AirN@v v3 is compatible with Windows, Linux and Solaris Operating System.
It should be noted that the v3 is Solaris 10-compatible only.

2.16. Compatibility - Mobile devices

DESCRIPTION:
Is AirN@v v3 available for iPad/iPhone and for Android mobile devices?
SOLUTION 1:
Today, there is no plan to have all AirbusWorld pages and services (including AirN@v) fully compliant and supported for other devices
than a standard PC;
but we are currently developing specific versions / functions for other devices such as tablets and smartphone, running other OS (iOS,
Android, MS-Windows, ....). This development will be made available to customers only after the deployment of the AirN@v v3 services,
not before 2014.
The complete list of OS compatibilities can be found in the Operating Systems compatibily FAQ.

2.17. Compatibility - Citrix

DESCRIPTION:
Has Airbus tested AirNav v3 under Citrix platform?
CAUSE 1:
AirN@v V3 will be easier to implement than AirN@v V2: there is no more any plug-in to install. The only prerequisites on the client PC
(individual desktop) is java jre V1.6.

13 / 73
Furthermore, thanks to the java web start technology; there is no more any interaction on the individual desktop between AirN@v and the
other PC software like Internet Browser, other plug-ins... the client software is run on a "sand-box".
So, Citrix deployment will no more ease the administration process.
Currently, Airbus does not support AirN@v on Citrix environment if the issue raised is not reproducible outside Citrix.

First Created : 04-AUG-10
Last Updated : 14-SEP-15
2.18. Supported virtualized Operating Systems

DESCRIPTION:
What is the compatiblity matrix with the OS's other than windows? Is there a x64 client available?
SOLUTION 1:
The list of all compatible Operating systems can be found in the Operating Systems compatibility FAQ
If your Operating System is not listed in this FAQ, please refer to the Operating Systems not listed FAQ.

2.19. Virtual machine compatibility

DESCRIPTION:
Is the server installable on a virtual machine?
SOLUTION 1:
As for today, there are no known restriction that would prevent installing AirN@v v3 on a virtual machine.

2.20. Hardware requirements

DESCRIPTION:
Kindly provide the Hardware requirements
SOLUTION :
The minimum hardware configuration and recommended hardware configuration can be found in the documentation available on the
DVD in the file named navigator-install-manual.pdf found in the path: [DVD_Drive]\doc
Furthermore, as for all Java application, please be informed that the only technical constraints we have with AirN@v v3 is its JRE
compatibility.
Therefore, as long as the Operating system used is compatible with JRE used by AirN@v v3, the Operating system will be compatible
with AirN@v v3.

2.21. AirN@v format

DESCRIPTION:
Do you provide Airnav in XML or SGML format?
SOLUTION 1:
AirN@v application is an all Java application only. XML/SGML is used as input by Airbus to create the publication; content of the
publication can be exported in HTML or in PDF.

2.22. S1000D and other data formats compatibility

DESCRIPTION:
Can you confirm that V3 will not cater for S1000D (e.g. 787) data, and customers will not be able to use ADOC for such data. Can you

14 / 73
also advise if there is a plan to cater for S1000D in any future version of ADOC?
SOLUTION 1:
ADOC N@vigator V3 is fully compliant with any ATA or S1000D data. V3 can handle any data if the associated parameterization is
developed. Developing a V3 parameterization requires test data and presentation specification; it is developed by Airbus for Airbus data
and by a third company for non-Airbus data like Boeing. 787 ADOC N@vigator v3 parameterization can be developed upon request.

3. Install
3.1. How to install AirN@v v3?
DESCRIPTION:
How do we proceed to install ADOC N@vigator v3 and AirN@v v3 publications?
SOLUTION 1:
To help you install ADOC N@vigator v3 and AirN@v v3 publications, a C@DETS module for training purpose is available on AirbusWorld
portal. The module is named "AirN@v V3 Installation" or accessible from the link : C@DETS Link
Finally, note that a complete documentation can be found on the DVD provided by Airbus under the path: [DVD_Drive]\doc
This documentation is also available in the installation path as: [Install_Path]\Airnav\doc

3.2. How to update AirN@v v3?

DESCRIPTION:
How to update ADOC N@vigator v3 and AirN@v v3 publications?
SOLUTION 1:
To help you update ADOC N@vigator v3 and AirN@v v3 publications, a C@DETS module for training purpose is available on
AirbusWorld portal. The module is named "AirN@v V3 Installation" or accessible from the link : C@DETS Link
You can also check the AirN@v WebEx sessions" presentation available under the Maintenance and Engineering community > Get M&E
Support > AirN@v V3 and New CML page.

3.3. Autorun mode and Java requirement

DESCRIPTION:
In the ADOC N@vigator v3 technology, does the autorun mode requires Java installation?
SOLUTION :
ADOC N@vigator V3 is using Java technology.
On client/server mode, compatible Java JRE must be installed on each client PC to allow ADOC N@vigator deployment.
On standalone mode (DVD mode), Java must be installed first on the computer in order to install or launch the application.
No admin rights or plug-in install are necessary.

3.4. Standalone installation

DESCRIPTION:
As for today, is there any standalone installation?
SOLUTION 1:
Yes, it is documented in the manual user guide available in the "doc" folder of the DVD. The standalone and the server installations are
identical.


15 / 73
3.5. Client and Server installation

DESCRIPTION:
Is it necessary to install both client and server instances to use the application?
SOLUTION 1:
There is a single installation package, and no more specific client part to be installed. The installation package can be used for a
standalone purpose or server purpose. The new ADOC N@vigator v3 is a Java client / server application and the only pre-requisite is the
JRE on client side.

3.6. Client mode requirements

DESCRIPTION:
One specific worrying point is about Client server mode, why do you specify the number of clients?
SOLUTION 1:
The number of client is specified as the server capacity will depend on the usage of AirN@v. Depending on the number of publications
available to end-users and the number of end-users that will require to connect to the application. With a large amount of end-users, you
will need a server with higher capacity.
To ensure that you will have the relevant AirN@v set-up, you can find the complete hardware requirements in the Hardware requirements
FAQ

3.7. Loose mode installation

DESCRIPTION:
Can we switch the classic installation to Loose mode installation?
SOLUTION 1:
The Loose mode is the default mode installed from the DVD. If you have unticked this mode and would like to try the Loose mode
installation that allows several users to connect with the same login/password, please proceed as follow:
-Open a client session on the application
-login as administrator
-in the Administration menu > Server management > Advanced configuration > Authentication module > Class name of the authentication
module parameter:
-If you would like to switch from classic installation to Loose Mode installation, replace the existing parameter by
com.airbus.awn.server.module.auth.AuthenticationModuleLooseUser
-If you would like to switch from Loose Mode installation to classic installation, replace the existing parameter by
com.airbus.awn.server.module.auth.AuthenticationModuleStandalone
-then, click on the OK button, close you client session, and restart your server.
You have now changed your authentication mode.

3.8. Publication installation - location

DESCRIPTION:
We found how to configure publications in admin functions, but no instruction was given. Can they be stored in any location?

16 / 73
SOLUTION 1:
You can install publication on any location. We recommend you to put all your publications in a dedicated folder for easier administration,
and to use the "Manage repositories" function which allows you to set a specific repository, or severals, in which you will your publications
that will automatically be referenced by AirN@v (See below screenshot).

3.9. Publication installation - publication not available

17 / 73

DESCRIPTION:
After installing AirN@v and its publication, I can not see the publication in the publication list.
Furthermore, when looking into the Administration panel > License and certificates, the license line is written in red or is empty.
CAUSE 1:
This issue can be due to an incompatibility between the certificate installed in your application and the license provided with your
publication.
CAUSE 2:
This issue can be due to:
A missing certificate
or
A missing license

18 / 73
provided with your publication.

SOLUTION 2:
To solve your issue, please proceed as follow:
-from your AirN@v DVD, copy the license provided in [DVD]/Publi_directory/licenses/ folder
-in your installed publication, open the licenses folder, remove the existing license and replace it by the one retrieved from the DVD
-then, from your AirN@v DVD, copy the [DVD]\no-install\system-datas\server-config\identifiers\[certif_file].p12 document
-in your installed application, remove the content of your [Installation_path]/AirN@v/ system-datas/server-config/identifiers folder, and add
the certificate file from your DVD
Then restart AirN@v. You should now be able to consult the AirN@v publication from your application.
First Created : 08-JUN-11

3.10. Web installation - Pro and Cons

DESCRIPTION:
What are the pros and cons of using web install?
SOLUTION 1:
The main advantage of a web installation is an easy, safe, quick and secured deployment

3.11. Web installation - Download

DESCRIPTION:
Do we have to download the application each time we connect? Will it be a one time download?
SOLUTION 1:
It will be a one time download, but depending on JRE client PC options, by default, web application is downloaded on the first connection
and remains on the JRE PC cache until new applet version is available on the server.
If you prefer to have the web application downloaded at each connection, you can modify the option under : Control Panel > Java. In the
General Tab, In the "Temporary Internet Files...", click on the "Settings" button and untick the "Keep temporary files on my computer"
option.


19 / 73
3.12. Web installation - Package size

DESCRIPTION:
What is the current estimated download size for the web installer package?
SOLUTION 1:
When accessing the application, 20 MB of software are downloaded during the first connection, but it is allowing a faster, automatic and
easier install than V2 technology.

3.13. Third party software distribution

DESCRIPTION:
Instead of web install, can we use a third party software distribution system?
SOLUTION 1:
No install is required except for the java application. It is not recommended to use a third party software to install java web start
application.

3.14. AirN@v / Associated Data v3 first delivery implementation

DESCRIPTION:
Which steps have to be applied to implement AirN@v / Associated Data v3 official version?
SOLUTION 1:
The best procedure to follow would be as describe below:
- Install latest AirN@v v3 application from the received DVD
- Install AirN@v / Associated Data publication
- Configure links from AirN@v v2 to AirN@v v3 and test it to ensure that everything is correctly set up. Information available in V2 and V3
Link - Configuration FAQ
- Inform all users that a new AirN@v / Associated Data revision is available and provide all needed information to access and connect to
this publication.

3.15. How do we install non-Airbus publications?

DESCRIPTION:
How do we install non-Airbus publications?
SOLUTION 1:
For the moment the usage of non-Airbus publication within AirN@v v3 is not fully documented.

3.16. Custom JRE settings during the install

DESCRIPTION:
What is the use of the Custom JRE settings during the install?
SOLUTION 1:
The option "Custom JRE" ,which is proposed at step 5 during the installation process, allows to change the default JRE used by AWN
server (see below).

20 / 73
In case of multiple JRE installed on the computer, the application allows to choose the path of the JRE to use. By default, the installer
uses the JAVA_HOME environment variable.
If a 64 bits JRE is installed, the "CompressedOops" mode will be checked by default. This option is used to improve overall performances
by compressing some data in memory.

3.17. Why the AirN@v v3 installation does not detect AirN@v v2 for upgrade?
DESCRIPTION:
When installing AirN@v v3 on a computer/server with an already installed AirN@v v2, the install does not propose to upgrade the
AirN@v v2 version. Why the AirN@v v3 installation does not detect AirN@v v2 for upgrade?
CAUSE 1:
AirN@v v3 is a new version of the AirN@v application and therefore there is no upgrade possibility from v2 to v3.
SOLUTION 1:
As AirN@v v3 is a new application, you will have a phase during which you will need to keep both AirN@v v2 and AirN@v v3 application
installed either on your computer or on your server.
Note that you can have both AirN@v application on the same computer/server or on different computer/server depending on your needs.
To have more information about the roadmap of the migration from v2 to v3, please refer to the AirN@v v3 roadmap FAQ.

3.18. Files and folders to back up and restore

DESCRIPTION:
We noticed that whenever we install/Re-install AirN@v V3, all configuration files, customisation (logo) and passwords are being reset to
default.

21 / 73
In AirN@v V2, we can copy and restore several files and folders and the configuration remains consistent.
SOLUTION:
With AirN@v v3, you have specific XML files which gather the options set in the administration console. Therefore, the backuping of the
files will depend on what modifications you have performed and what needs to be kept.
If you would like to keep as much information as you had done with AirN@v v2, below is the list of files which can be kept to what end:
- Publications Path: The file to backup to not configure again the Publications path where the publications are stored is the
server-settings.xml file under [Install]\Airnav\system-datas\server-config
- Users created: The file to backup to keep the users created is the users.xml file under [Install]\Airnav\system-datas\server-config
- Group/Roles created: The file to backup to not configure again the groups (in standard mode) or role (in loose mode) is the
server-settings.xml file under [Install]\Airnav\system-datas\server-config
- Licenses: The licenses provided on the DVD are stored in [Publication_path]\licenses
- Certificates: The certificates provided on the DVD are stored in [Install]\Airnav\system-datas\server-config\identifiers
- Home page customization: The Home page can be customized with the file home-page-extras.xml found under
[Install]\Airnav\system-datas\server-config\ which should then be kept
Please note that, during the uninstallation of the application, a backup folder with all configuration files will be kept in order to retrieve the
previous configuration with a new installation. This backup folder is available in the installation folder: [Install]\Backup
Raised on Version: v3.4.1

3.19. Creation of Oracle database

DESCRIPTION:
During the installation of AirN@v V3, we have the possibility to specify which database we can use: H2 or Oracle.
Do we need to install a Oracle database separately?
SOLUTION :
AirN@v uses a database to store some information regarding attachments.
While the system allows you to use an Oracle database to perform such tasks, it uses by default an H2 database which is automatically
setup during the installation of the AirN@v application.
Our recommendation is therefore to ignore the database configuration and let the system use the default one. You do not need to create
a database or even to install Oracle.

4. Administration
4.1. V2 and V3 Link
4.1.1. Interface compatibility
DESCRIPTION:
Will the system prompt for 2 icons on each desktop (one on v2 server and one on v3) for launching the application?
Will there be 2 URL/icons on client side as well?
SOLUTION 1:
As AirN@v v2 and AirN@v v3 are 2 separate applications, if a user needs to access AirN@v / Associated Data v3, he will need to use
a separate icon or URL to connect to the application from the V2 link he already has.
Furthermore, be aware that if you plan to install AirN@v v2 and AirN@v v3 on the same server, you have to choose 2 different port
values for each application or conflicts will arise that will prevent you from using one application or the other.

4.1.2. Configuration
DESCRIPTION:
How do we proceed to enable the link between AirN@v v2 application and AirN@v v3 application?
SOLUTION 1:
To enable the v2 to v3 link, you will have to make sure that you have installed the AirN@v v2.8.1 version at least, then apply the
below proceudre:
1. Open the config.properties file under [installation_folder]/ANav/conf and edit the following lines:
a) ActivateAWN3Link=false
to ActivateAWN3Link=true
b) AWN3Link32compliant=false

22 / 73
to AWN3Link32compliant=true
2. Under [installation_folder]/ANav/conf/extcom, edit the AWN3.properties:
Change the line AWN3.interopUrlServer=https://w3.airbus.com/awn-server/consult-client to your server URL. Make sure to keep the
awn-server/consult-client part.
3. Afterwards, stop and start ADOC N@vigator v2 for the changes to be taken into account and try an interbase link (for instance:
Maintenance AMM/IPC => Associated Data CML/SM).

4.1.3. Publication locations

DESCRIPTION:
Could V2 and V3 publication locate on different server?
SOLUTION 1:
V2 publications can be installed on a different server than V3 publications, you will just have to configure your AirN@v v2 installation
to access your AirN@v v3 application.
The configuration of the link between both version can be found in the V2 and V3 Link - Configuration FAQ.

4.1.4. Update of revisions

DESCRIPTION:
Since v2 and v3 will coexist during initial phase, how will the doc revisions be maintained / managed?
Must both systems be updated at the same time?
SOLUTION 1:
AirN@v v3 technology has no impact on the revision cycles and procedure. As you are already doing today, when receiving a new
AirN@v / Maintenance v2 revision, you will just have to install it and add it to the list of your accessible databases with no more
actions.
In the same way, when receiving a new AirN@v / Associated Data v3 revision, you will just have to install it and add it to your
publications list and it will be taken into account.
Once you have configured the AirN@v v2 server in order to allow links from the AirN@v v2 databases to the AirN@v v3, you will not
have to perform others actions when receiving a new AirN@v v2 or AirN@v v3 revision, it will automatically be implemented.

4.1.5. AirN@v v2 License revision

DESCRIPTION:
How will the licenses for v2 / v3 monitored in both cases, since a link will be created between the two?
SOLUTION 1:
The license process will not change with AirN@v v3 technology, you will still receive AirN@v v2 licenses through the DVDs and
update it as you are already doing, and AirN@v v3 licenses will also be provided with AirN@v v3 DVDs and will be automatically
updated with each new revision installed.

4.1.6. How to bypass the login screen when clicking on v2 link to v3

DESCRIPTION:
When we click on a link in AirN@v v2 which opens AirN@v v3 publication, the AirN@v v3 login screen is displayed, how to bypass it?
SOLUTION:
Both AirN@v v2 and AirN@v v3 are different applications using different technologies. It is then required to be loggued on both
application to switch from one to another.
Please note that no evolution is scheduled on this matter as it should only concern this specific link between AirN@v / Maintenance to
AirN@v / Associated Data and to Spares Technical Specifications that will enter into service beginning of next year, during the
migration phase from v2 to v3 for all AirN@v services. Once the migration will be completed, as all publications will be under the
AirN@v v3 format, no more login window will be displayed when clicking on links from AirN@v / Maintenance to AirN@v / Associated
Data.

23 / 73

4.2. Attached Documents

4.2.1. When will you publish TR and advance copies in SGML format?
DESCRIPTION:
When will you publish TR and advance copies in SGML format?
SOLUTION 1:
Airbus does not plan to support TR in SGML. A TR is defined as temporary data between 2 revisions which is not changing the
baseline for the next revision and is normally incorporated into the next revision.
With the future Technical Data standard S1000D, a TR will no longer exist and will be replaced by a "normal" incremental revision.
Concerning the advanced copy, as explained in the OIT 999.0134 /03 Airbus advance copies will be provided in PDF format only.
First Created : 10-JUL-12

4.2.2. How to use the attachment convertor tool

DESCRIPTION:
I would like to transfer my attachments from AirN@v v2 to AirN@v v3 using the attachment convertor tool.
INFORMATION :
Please find enclosed a step by step procedure to transfer your attachments from AirN@v v2 to AirN@v v3:
Transfer attachments procedure

4.2.3. Will there be one attachment convertor tool per fleet?

DESCRIPTION:
Will there be one attachment convertor tool per fleet?
INFORMATION :
Please be informed that there will be only one attachment tool for all fleets A320/ A330 / A340 and A380.

4.2.4. How to attach TR in AirN@v V3

DESCRIPTION:
I have attached successfully my TR into AirN@v v3 however when I tried to open them, I have the warning 'image not found'.
SOLUTION :
Please be informed that the TRs available for AirN@v V3 on AirbusWorld are the same as for AirN@v V2.
However, you have to perform one modification (unzip then rezip them to another level) before attaching them in AirN@v V3 otherwell
you will have 'image nor found' warning when you will open them.
Please find attached a step by step procedure to attach TR in AirN@v v3.
Procedure to attach TR in AirN@v v3

4.2.5. Attachment export uses incorrect separator

DESCRIPTION:
When exported attachments, the separator used is not correct therefore the documents are not compatible to generate Onboard loads
or to be attached to AJCP v2.

24 / 73
SOLUTION :
To be able to export and import correct document, we advice to unzip the exported ZIP file and re-zip it with 7-zip tool.

4.2.6. Attachment export creates duplicates entries

DESCRIPTION:
If the customer has more than one anchorID for an attachment, when exporting and re-attaching this attachment, it appears twice in
the publication
SOLUTION :
In order to solve this issue, a script has been created.
If you need it, please ask us this script.
Once you have the script, please perform the following procedure to execute it:
• Unzip the ZIP file you have exported from AirN@v
• Copy the SGM file under the Input directory
• Launch the file clearSGML.bat
• Retrieve the output SGM file under the Output directory
• Create a new ZIP with this new SGM file

4.3. Bookmarks and Notes - Privacy

DESCRIPTION:
Will we be able to restrict Bookmarks and Notes to only Private Use...? I.e. a person cannot create a Public Note or Bookmark (we have
that in v2 with some customization)?
SOLUTION 1:
As for today, there are no possibilities to restrict the access mode for Note and bookmarks to "Private", you can only forbid the access to
this functionality or grant it. But it will be implemented in a forthcoming version.

4.4. Bookmarks and Notes - Size

DESCRIPTION:
Will we be able to restrict the size of attachments to bookmarks & notes?
SOLUTION 1:
Nothing is planned for now

4.5. Password reset

DESCRIPTION:
Is there an option to reset user password?
SOLUTION 1:
The reset password, an option is available in the "Manage Users" menu from the Administration console.
In this menu, you can choose for one user:
- Reset his password, by default, it will take the value define in the "Advanced configuration" section
- Change his password to a specific value
- Force the user's password expiration, so the user will have to fill in a new password at the next connection.

25 / 73

4.6. Is it possible to export/import Group/User information?

DESCRIPTION:
Is it possible to export/import Group/User information?
SOLUTION 1:
With the Loose mode, the import/export of Group and Users is no more required as Group/Users phylosophy is no more used. However,
the users information are stored in the [Install_Path]\Airnav\system-datas\server-config\users.xml file and the groups information are
stored in the [Install_Path]\Airnav\system-datas\server-config\server-settings.xml file which can be saved and copied for another instance
of ADOC N@vigator v3.

4.7. TR management
DESCRIPTION:
How will the TRs be managed for standalone installations? Up to now it was possible with simple file synchronization. Will this be
retained?
SOLUTION:
The TRs installation for standalone mode will be the same than for server mode through the "Publication update" menu in the
Administration menu.
This option works the same way it was working previously with AirN@v v2 as described below:
• The TRs are delivered in PDF format
• The TRs are packaged in a zip file
• The zip file contains the relevant anchoring file used by AirN@v to attach the TR to the publication


26 / 73
4.8. Publication in Read-Only mode

DESCRIPTION:
Why is the publication in Read-Only mode?
SOLUTION 1:
A publication can be set on "RO mode" (Read-Only mode) to avoid update of the publication.
It will be not possible to update the publication with TR for instance.
AirN@v / Associated Data publication has been delivered in RO mode as no TR will be provided by Airbus for this publication.

4.9. Is it possible to produce our own automatic attaching documents?

DESCRIPTION:
Is it possible to produce our own automatic attaching documents like genuine Airbus TRs?
SOLUTION 1:
As for AirN@v v2, you can create your own SGML file that will be used to anchor automatically your TR or other files to the publication. A
full description of the way to produce such document is available in the "Attached Documents" part of the documentation available in the
AirN@v v3 DVD, stored in the path [DVD_Drive]\doc.

4.10. How to use the cluster mode?

DESCRIPTION:
How do we use the cluster settings in AirN@v V3?
SOLUTION 1:
The cluster mode can be used when two servers are set-up to access the application. It is mostly used to ensure that at least one of the
two servers are accessible at any time or to ensure that maintenance action can be performed on server side but the application is still
accessible from the other server.
The cluster settings are managed within the AirN@v Administration module, under the "Server Management>Advanced configuration"
part. Please see below the configuration screen:

27 / 73
The publications can be stored in one repository. They will be available on both servers.
If you attach a document to a publication, this information will be synchronized to the second server.
Regarding the implementation of the load-balancing, this part of installation is not managed by AirN@v. Each company has to manage
itself the load balancing. On Airbus World, we use two others tools:
• Apache with a reverse proxy server. This tool allows to use the load balancing. You will find more information on Apache site. This
tool is free.
• Microsoft DNS: this tool allows to link one server name to their IP address. With this tool, we can enter the name of the server directly
and not the IP address.
All relevant information can be found in the navigator-install-manual.pdf file available in the doc folder of the DVD.

4.11. Can we change the memory allocation after installation?

DESCRIPTION:
Can we change the memory allocation after installation?
SOLUTION 1: if you use AirN@v in server mode
The memory allocation set during the installation is used as a parameter which calls the relevant jar when clicking on the ADOC
N@vigator link on your computer. Therefore, to modify this value, you just have to edit the launch-server.bat file for a Windows
installation or launch-server.sh file for a Linux or Unix installation and change the value.
The files are stored under [AWN_INSTALL_PATH]\Airnav\tools
The value "-Xmx512M" can be set to "-Xmx1024M" to extend the memory size or to any other relevant memory value.
SOLUTION 2: if you use AirN@v in service mode
The memory allocation value can be modified by editing the install-service.properties file under [AWN_INSTALL_PATH]\Airnav\tools.

4.12. How to increase the logs size?

DESCRIPTION:
How to increase the logs size and the number of logs files saved?
SOLUTION 1:

28 / 73
Increase the logs size and the number of logs files will allow to save a larger number of information.
The process is the following:
• Quit the ADOC N@vigator server
• Go to the ADOC N@vigator instance installed
• Then, go to [ADOC N@vigator]\Airnav\tools
• Open the file log4j.properties
• Update the value of the line log4j.appender.RollFileApp.MaxFileSize to increase the size of the log
• Update the value of the line log4j.appender.RollFileApp.MaxBackupIndex to increase the number of logs files
• Save the updates
• Start the ADOC N@vigator server
If you update the file log4j.properties with the example here below, you will get 200 logs files of 5000 KB at most:
log4j.appender.RollFileApp.MaxFileSize=5000KB
log4j.appender.RollFileApp.MaxBackupIndex=200

Last Updated : 29-AUG-12
4.13. Error message: Insufficient access rights when adding a publication

DESCRIPTION:
When trying to add a publication from the "Manage publications" menu of the Administration console, the message: "Insufficient access
rights to access publication folder." is displayed as below:
CAUSE 1:
The folder is either in read-only mode or the computer account used to access to the folder does not have write access to the folder.
AirN@v requires to be able to write information in the files of the publication to be able to display it.
SOLUTION 1:
Verify that the publication folder is not in Read-only mode and that the computer account used to perform the administration action in
AirN@v has sufficient rights to write files in the publication.
First Created : 06-SEP-12

4.14. Certificate is shown as expired in the Administration Console

DESCRIPTION:
For instance, the DVD of AirN@v / Associated Data delivered for October 2012 revision has a certificate that will expire on January 20th
2013. What will happen after this date?
SOLUTION:
For all AirN@v v3 publications, it is required to have a certificate and a license which grant access to the relevant AirN@v publication.
Only the expiration date of the license will be used by ADOC N@vigator to determine if the access will expire or not. Therefore no action
is necessary if only the certificate has expired.
Note that with each AirN@v DVD, a new license and certificate are available with an expiration date set to 15 months from the production
date of the DVD.

4.15. How to attach one attachment in various anchor locations


29 / 73
DESCRIPTION:
In AirN@v V2, we could attach one attachment in various anchor locations but in AirN@v V3, we can only attach one attachment at one
anchor location.
INFORMATION:
A limitation in AirN@v V3 does not allow attaching one attachment to several anchor location.
This improvement is under analyze by our development team.
As workaround, you need to add the attachment to each anchor location.

5. Authentication
5.1. Connection methods
DESCRIPTION:
Does every user of v3 need to have their individual user-id and password? This was not the case with v2?
SOLUTION 1:
With AirN@v V3, you have 3 connection methods.
• LOOSE MODE: you define different ROLE with associated rights: users are automatically logged with their windows login and IP and
they must select a ROLE (with the associated password, could be blank). Any user can connect and access to the define ROLE. This
is the default mode requiring a very limited administration. It is highly recommended to choose this mode as it is easy to implement,
easy to maintain with all the advantages of user tracking/logging and rights/access management.
• USER MODE: you define one by one each user, belonging to one group. This mode requires a consequent administration.
• SSO MODE: you can connect AirN@v to your corporate LDAP. This mode requires a specific development from the company.
Note that you may retrieve information related to the connection method also in the AirN@v v3 WebEx presentations which are available
on AirbusWorld portal under the "Maintenance & Engineering Community > Documentation Centre > Get M&E Support > AirN@v V3 and
New CML" page.

5.2. Launch client assistant screen

DESCRIPTION:
When I on the "Launch client assistant" screen below, what is the next step to connect to AirN@v / Associated Data?
CAUSE 1:

30 / 73
The link used to access to the server was not the direct link to the application but to the "Launch client assistant" used to launch AirN@v
with specific options. The "Launch client assistant" is accessible from the link http://[server]:[port]/awn-server/
SOLUTION 1:
To access to the AirN@v publications from this screen you can either click on the "Start Client" button or go to the direct URL:
http://[server]:[port]/awn-server/consult-client

5.3. Login without password

DESCRIPTION:
Authentication process requires a username and password. User management is a concern to me. We need to be able to allow users to
log in with no password, and with generic accounts. Management of accounts for us could be difficult to control (we would need formal
requests to create accounts and official information when accounts are no longer required). It would also be time consuming.
Furthermore, we need to be able to log in directly from external applications as today, to allow links from Ultramain or other applications
defined by us.
SOLUTION 1:
This has been taken into account in ADOC N@vigator v3 with the introduction of the Loose mode.
You'll find more details on the Loose mode in the Connection methods FAQ.

5.4. Loose mode - Password

DESCRIPTION:
Does loose mode need a password?
SOLUTION 1:
You will have a password to define for each "Loose" account, but all users will have to use the same password for the same "Loose"
account.
Additional details can be found in the Installation Manual ?7.5.1.

5.5. Loose mode - simultaneous connections

DESCRIPTION:
In Loose mode, how many users can login at a time?
SOLUTION 1:
There is no theoretical limit; it is linked to the associated required hardware.
Additional details can be found in the Installation Manual ?7.5.1.

5.6. Issue on the application loading

DESCRIPTION:
Could not get pages to load on the PC I am using here. As it was ok in the office, it must be a PC related issue. However, this PC meets
all the requirements Airbus gives, and is more powerful than the one at work. Airbus needs to fully test on a variety of machines before
release, to ensure compatibility. The notable difference between this machine and the work one is that this is running Windows Vista and
Java 1.6 compared with Windows XP and Java 1.5.
SOLUTION 1:
Java 1.6 is a prerequisite. If java 1.6 is not installed, it will be automatically invoked from the DVD (on DVD mode usage).
Java 1.6 is a prerequisite for the client/server usage mode on all the client PC.
To avoid any issue, be sure to clean the java local cache (on control panel - java - general - temporary internet files - parameters) and
clean the following temporary directory c:\users\your_login\.airnav or C:\documents and settings\your_login\.airnav
ADOC N@vigator releases are validated on all the server and client platforms referenced on ADOC N@vigator documentation. Because
it is a full java web start application, there is limited interaction with the operating system or with the Internet Browser.

31 / 73

5.7. SSO mode - introduction

DESCRIPTION:
Could we have more information on the SSO connection mode (for LDAP)?
SOLUTION 1:
The SSO mode allows the end-users to be automatically logged in thanks to the Active Directory of the company. It will require
development on customer's side. You can find information in the install-admin-guide document, stored in the path
[DVD_Drive]\doc\install-admin-guide.

5.8. Certificates - Cannot rename a certificate

DESCRIPTION:
Is it possible to rename the certificate which looks like GEN_YYYYMMDD.p12 provided with AirN@v DVD?
SOLUTION:
The certificate generated needs to keep the same name as the one it has during the generation to be recognized by ADOC N@vigator
v3. The certificates cannot be renamed.

5.9. Licenses - The licenses is not recognize by AirN@v

DESCRIPTION:
When checking in the "Licenses and Certificates" menu of the Administration console, close to the publication for which we have a
licenses, there is "No license" mentioned.
CAUSE 1:
The message "No license" appears because there is no licenses in either one of the following folder:
• In the publication under the folder \licenses
• In the AirN@v installation under the folder [Installation]\Airnav\system-datas\server-config\licenses
SOLUTION 1:
It is required to have a license for the publication in one of these folders.
CAUSE 2:
The message "No license" can also appear if you have two different licenses for a same publication in a unique folder. For instance, if
you have two licenses under the folder [Installation]\Airnav\system-datas\server-config\licenses AirN@v will not recognize which one to
use and will consider that no license is available.
SOLUTION 2:
In order to ensure that the license will work, you will have to delete one of the two licenses to have a unique license in the folder.

5.10. Change of password

DESCRIPTION:
What is the utility of the "Password change" functionality?
INFORMATION:
The "Password change" functionality allows you to change the password of AirN@v user accounts.
With AirN@v V3, you have 3 connection methods.
LOOSE MODE: you define different ROLE with associated rights: users are automatically logged with their windows login and IP and
they must select a ROLE (with the associated password, could be blank). Any user can connect and access to the define ROLE. This is
the default mode requiring a very limited administration. It is highly recommended to choose this mode as it is easy to implement, easy to
maintain with all the advantages of user tracking/logging and rights/access management.
USER MODE: you define one by one each user, belonging to one group. This mode requires a consequent administration.
SSO MODE: you can connect AirN@v to your corporate LDAP. This mode requires a specific development from the company.

32 / 73

6. Human-Machine Interface
6.1. V2 and V3 Link
DESCRIPTION:
Do links work between V2 and V3 databases?
SOLUTION 1:
All needed links from AirN@v v2 databases to AirN@v v3 publications are or will be implemented to ensure non disruptive service.
Details on how to configure and v2=>v3 link are found in the V2 and V3 Link - Configuration FAQ.

6.2. URL link syntax

DESCRIPTION:
I have now on test purpose installed V3 on server. What is the syntax on the client side to be able to launch the apps from server?
SOLUTION 1:
Please use install-admin-guide.doc and user-guide available on the DVD to configure and use AirN@v v3. The scheme of the AirN@v V3
URL is: http://[v3ServerName]:[PortNumber]/awn-server/consult-client
For instance: http://localhost:8041/awn-server/consult-client

6.3. Layout Updates module

DESCRIPTION:
How do you manage customer changes (like layout update)?
SOLUTION 1:
As for today, there are no plans to add a customer layout changes. Only the possibility to modify the layout of the publications list is
available by modifying the HTML file mentioned in the "Server Management>Advanced Configuration>GUI Settings>Content of the
publication dialog" option, as shown in the below screenshot:

33 / 73
The file "pub-choice-header.html" mentioned by default is available under the path [Install_Path]\Airnav\webapp\jws-client\res
The result will be shown in the below screen:

6.4. Stop Highlights function

DESCRIPTION:
Search - Stop highlight - Does this just stop highlights of results, or does it clear the search?
SOLUTION 1:
The stop highlight function clear all search results for all selected manuals (i.e. for displayed highlights and result navigation).

6.5. When clicking on "Server" shortcut, nothing happens.

34 / 73

DESCRIPTION:
After installing ADOC N@vigator v3, we click on the "Server" shortcut from the "Start" windows menu but the AirN@v login page does not
appear.
SOLUTION 1:
The "Server" shortcut will only launch the server instance as the "console" shortcut was used with ADOC N@vigator v2. You will then
need to connect to the server instance by either:
- clicking on the tray icon and launching a client
- entering the following URL in an Internet Browser: http://[server]:[port]/awn-server/consult-client

6.6. Error messages when consulting with an old ADOC N@vigator version
DESCRIPTION:
When we try to consult and AirN@v publication with a version of ADOC N@vigator older than the one available in the DVD received, a lot
of error messages come up.
CAUSE:
AirN@v publications are produced for specific versions of ADOC N@vigator, and old versions may be no more compatible with the
publication.
SOLUTION:
When receiving an AirN@v DVD from Airbus, please make sure that you are using at least the version available in the DVD of ADOC
N@vigator to be able to display correctly the publication on your computer/server.

7. Performance
7.1. Initialisation is too slow
DESCRIPTION:
Compared to the v2 version, initialisation is too slow in v3.
SOLUTION 1:
ADOC N@vigator v3 software is using more memory than v2. On our benchmark, on a PC with 2 GB of RAM, the initialization takes
roughly the same time than v2. On PC with less than 2 GB, the initialization is slower, we are working on that point for next release.
Another reason could explain this feeling: during the first connection, ADOC N@vigator is downloading the full client software on the PC,
it allows easy deployment (nothing to install on client PC at each ADOC N@vigator version), so ADOC N@vigator v3 install is faster than
v2, but it requires the downloading of 20 MB of software on the first start.

7.2. Publication copy

DESCRIPTION:
Publication of 2.3 GB takes a lot of time to copy. More than 30 minutes, which is too much.
SOLUTION 1:
Microsoft Windows is not optimized for copying a lot of files. It has been reworked with Seven and Vista SP1. For former OS, we
recommend you to use freeware like "supercopier 2".

7.3. Java webstart module

DESCRIPTION:
Java Webstart downloads several .jar files which can cause network traffic.

35 / 73
SOLUTION 1:
20 MB are downloaded on cache on the first connection and only if necessary (means that if local cache files are up to date, no download
is performed)

7.4. Network impact on concurrent use

DESCRIPTION:
Are there any network impact on concurrent usage?
SOLUTION 1:
No additionnal bandwidth is required compared with V2. We are performing regular bechmarks with next releases to be sure there is no
impact on large concurrent usage.

7.5. Internet connection bandwith

DESCRIPTION:
Will there be alternatives to AirbusWorld access to AirN@v for regions that doesn't have the a good internet connection?
SOLUTION 1:
Good internet bandwidth is not required. On the first connection, the java application is downloaded if necessary. For low bandwidth
regions, a DVD could be used the first time to install the client java software.

8. Training
8.1. User Training - Interface change
DESCRIPTION:
Total change in interface might require re-training of users.
SOLUTION 1:
The presentation of ADOC N@vigator V3 is now available on the AirbusWorld portal. In addition, C@dets has been updated with V3
features. C@dets is a training application which is available on the AirbusWorld portal. You can access to the module named "AirN@v V3
general introduction" in AirbusWorld from the link : C@DETS Link

8.2. Administration Training - WebEx slides

DESCRIPTION:
It is possible to get the presentation of the September 2014 training session?
SOLUTION 1:
The AirN@v V3 Administration training is available on the AirbusWorld portal.
Please consult:
AirbusWorld / Maintenance & Engineering community
On the left site in the Documentation portlet: Get M&E support / AirN@v V3:
AirN@v V3 Administration & Installation Training.


36 / 73
8.3. Future Training sessions

DESCRIPTION:
Will there be other AirN@v v3 training session?
SOLUTION :
Training sessions have been performed in September 2014 in the Airbus training centers (Toulouse, Miami and Beijing).
Then Webinars sessions have been organized beginning of January 2015 for the customers who could not attend to these training
sessions.
End of March and beginning of April, new Webinars sessions IT oriented will be organized.

9. Miscellaneous
9.1. AirN@v v3 roadmap
DESCRIPTION:
What is the roadmap for the next version of AirN@v Maintenance and ADOC N@vigator?
SOLUTION :
The AirN@v V3 roadmap can be consulted from the AirbusWorld website specific page: AirN@v V3 page
Then click on the "Roadmap AirN@v Maintenance" link under the "AirN@v V3 Dashboard" part.

9.2. AirN@v session timeout on AirbusWorld

DESCRIPTION:
For online version what is the session timeout?
SOLUTION 1:
The define session timeout is of 4 hours for the AirN@v v3 services.

Last Updated : 14-JUN-13
9.3. Download AirN@v publications online

DESCRIPTION:
Will we have ability to update offline/server version with what is available online, to avoid delays in the distribution of DVD versions?
SOLUTION 1:
Technical Data Download application on AirbusWorld allows to download AirN@v publications.
It allows to get it before the receipt of the DVD.

9.4. Onboard counterpart for v3

DESCRIPTION:
We have been preparing for AirN@v V3 since last year, however I noticed that all information letters has no information regarding
AirN@v V3 onboard.
Please advise if there is a separate roadmap for implementation of AirN@v V3 onboard.
We just want to prepare and be aware just in case there are changes that will affect our process for onboard data.
SOLUTION 1:
According to Airbus strategy, AirN@v On-board will not migrate in AirN@v v3. It will be replaced by ADNS (Advanced Data Navigation &
Services).


37 / 73
9.5. Link with AIRMAN-web

DESCRIPTION:
Interconnection of other related system: AIRMAN-web
SOLUTION 1:
The interconnection with AIRMAN-web is possible through the AIRMAN-web administration tool.
AIRMAN-web offers the possibility to connect AirN@v online (AirbusWorld) or offline (Intranet)servers.
Please consult the AIRMAN-web administrator of your company in order to establish the interconnection with AirN@v.

9.6. Location of log files

DESCRIPTION:
Following an issue while using the ADOC N@vigator v3 application, I need to retrieve the log files for investigation. Where can I find
them?
SOLUTION 1:
On a windows computer, the client logs can be retrieved within c:\Users\[YourWindowsLogin]\.airnav\logs\
The server logs can be retrieved within [AirN@vInstallationPath]\Airnav\logs\

9.7. Access to Manuals in PDF Format

DESCRIPTION:
Will the v3 upgrade allow access to maintenance and other manuals in PDF?
SOLUTION 1:
AirN@v v3 only provides an interactive access to the documentation. However, you will be able to print the content of your document in
PDF format as it was possible with AirN@v v2.

9.8. Display - PDF not displayed

DESCRIPTION:
Description
When clicking on a PDF reference (in STS, AirN@v Associated Data...), the document is not displayed.
CAUSE:
The PDF isn't generated correctly, the application cannot display it.
SOLUTION 1:
Once the PDF selected (but not displayed), use the preview link.

38 / 73
The print preview will show the PDF.

SOLUTION 2:
If the preview link isn't available (empty page), please contact airnav@airbus.com
The following information are mandatory:
- database name (STS, AirN@v Associated Data...)
- target documents names

9.9. Error message: Unable to launch ADOC N@vigator

DESCRIPTION:
You get the following error messages 'Unable to launch ADOC N@vigator - GEN-ALL-20120101-AirN@v Associated Data' and (as seen
on the screenshots below) when you try to open the AirN@v / Associated Data publication on Airbus World.

39 / 73
CAUSE 1:
The application has requested a version of JRE that currently is not locally installed. In order to know the compliant version of JRE,
please refer to JRE Compatibility FAQ.
SOLUTION 1:
In this case, you have to install a compatible version of the JAVA JRE.
You can either download this version by following the instructions in the JRE download and install FAQ or contact your IT team.

9.10. Error message: Could not create the Java virtual machine.
DESCRIPTION:
When launching AirN@v v3 we encounter the error message "Could not create the Java virtual machine" as shown in the screenshot
below:

40 / 73
CAUSE 1:
If the Java version is not a compatible one.
SOLUTION 1:
Follow the below procedure:
• Click to "Start > Run..." and type 'cmd',
• Enter the following command 'java -version'.
As for today, the application is fully compatible with the JRE listed in the JRE Compatibility FAQ.
CAUSE 2:
If the Java cache is not cleaned correctly.
SOLUTION 2:
Perform the following actions: Clear the Java cache:
• Start > Control Panel,
• Double-click the Java icon in the control panel. The Java Control Panel appears.
• Click Delete Files. The Delete Temporary Files dialog box appears.
• Tick the two checkbox and click OK on Delete Temporary Files window. Note: This deletes all the Downloaded Applications and
Applets from the cache.
• Click OK on Temporary Files Settings window.
Delete the following folders:
• c:\Users\[YourWindowsLogin]\.airnav\felix-cache-client-1
Disable the following IE security setting:
• On a IE window, click to "Tools > Internet Options...",
• Go to "Advanced" tab,
• On Security section, disable the setting "Do not save encrypted pages to disk".

9.11. Error message: Error during license check

DESCRIPTION:
When trying to access to AirN@v v3 with a direct link to a publication, the error message "A communication error occurred with the

41 / 73
server: Error during the license check. The system did not find the certificate for this publication.". See screenshot below:
CAUSE 1:
This issue is due to the fact that the end-user trying to access to the publication does not have the right to access to it (certificate or
license not existing).
SOLUTION 1:
Please ensure that you have the relevant certificate and license to access to the needed publication.

9.12. Error message: Unable to load resource

DESCRIPTION:
When connecting to AirN@v v3, we have unable to load resource error.
And in the "Wrapped Exception" tab, we have:

java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required ( The ISA Server

42 / 73
requires authorization to fulfill the request. Access to the Web Proxy service is denied. )"
CAUSE:
Your are connected to the AirN@v server via a proxy and AirN@v is unable to authenticate you on this proxy.
SOLUTION 1:
Note that, at AirN@v connection, you should be prompted with a proxy login in the Java windows and you should enter your network
proxy information.
If this window does not appear, it means that your Java configuration requires to be changed. To do so, please follow the below
procedure:
- Go to : Start>Control Panel>Java
- In the General tab, click on "Network Settings" button
- Ensure that the proxy information entered are correct or enter them manually in the window which should look like below:
Note that the "Use browser settings" may be used, but the browser settings are sometimes not well recognized by Java, therefore we
recommend you to apply another setting (such as "Direct connection") save the change, and go back to the "Use browser settings" to
ensure that this value is well understood by java.
SOLUTION 2:
For companies using a script to connect to the proxy, the below procedure should be followed:
- Launch Internet Explorer
- Go to Menu Tools>Internet Options
- Under the Connections tab, click on "LAN Settings" button
- Copy the path to the script file listed under the "Address" field below the "Use automatic configuration script"
- Then go to : Start>Control Panel>Java
- In the General tab, click on "Network Settings" button
- Paste the copied path in the Script location and tick the "Use automatic proxy configuration script" option.

9.13. Error messages during consultation of newly installed DVD revision

DESCRIPTION:
During the consultation of AirN@v v3 publication newly installed. The licenses and certificates are correctly set-up but we still have
consultation error messages.
CAUSE:
AirN@v v3 publications require to be consulted with the same or higher version of ADOC N@vigator used for its production.
SOLUTION:
The version of ADOC N@vigator available on the DVD which has been installed is the lower version needed to be able to consult the
publication. For instance, if a DVD is received with the version 3.4 on it, you can consult the publication with the version 3.4 and higher.

43 / 73

9.14. Error message: Digital certificate verified

DESCRIPTION:
When launching AirN@v v3, a certificate warning appears.
CAUSE:
This message appears because a file used by AirNav is not digitaly signed.
SOLUTION:
In order to launch properly AirN@v, you will have to tick the "Always Trust" option and accept to by-pass the missing signature on this
file.

9.15. Warning message: you do not have the write permission on the ADOC N@vigator installation
directory ...
DESCRIPTION:
When I launch the server or the client of ADOC N@vigator, I have the following message:
SOLUTION :
In order to avoid the warning message, you have to launch your ADOC N@vigator server or client as administrator.
In order to do it, you just have to right click on the icon and click on the menu "launch as administrator".

9.16. Warning message: Administration settings are accessible in consultation mode only

44 / 73

DESCRIPTION:
I open the administration console of ADOC N@vigator with the admin account but I have the following message:
SOLUTION :
In order to avoid the error message "Warning: Administration settings are accessible in consultation mode only", you have to launch your
ADOC N@vigator server or client as administrator.
In order to do it, you just have to right click on the icon and click on the menu "launch as administrator".

9.17. Error message: error occured during authentication with the server - publication identifier
unknown
DESCRIPTION:
I installed my AirN@v V3 publication but when I click on the publication link in the Publications list window, I have the following error:
SOLUTION :
In order to correct this issue, you have to untick the "read-only" attribute of the publication folder.
Once done, you should be able to consult your publication


45 / 73
9.18. Error message : Cannot add publication - An unexpected error occured on the server
DESCRIPTION:
When clicking on the ADD button in the Administration console, an error appears and publication cannot be added.
CAUSE:
Sometimes the restrictions from the DVD are being kept after the copy/paste so the fact that it is in READ-ONLY mode will prevent you
from adding it in the Administration console.
SOLUTION:
To be able to add the publication, you have to perform the following procedure:
• Right-click on the publication folder
• Untick the READ-ONLY box
• Add the publication manually through the ADMINISTRATION CONSOLE of AirN@v
• Check if the license and certificate are valid in the Administration console (section: ACCESS MANAGEMENT > Licenses and
certificates on the left)
• Check if the database is now available in the publication list
Raised on Version: 3.10

9.19. Error message: Update file is bigger than the authorized size
DESCRIPTION:
When trying to import an heavy zip file, the error message "Update file is bigger than the authorized size" appears
CAUSE :
By default, limit is set to maximum 10MB.
SOLUTION :
This limitation will be removed with ADOC N@vigator v3.12 scheduled to be delivered in May 2015.
Waiting this correction, as a workaroud, you can modify this limit manually through the AirN@v v3 administration console, section Secver
management > Advanced configuration > Update part.
You can increase the file size limit as see below
Raised on Version: v3.10

Correction planned on Version: v3.12
9.20. Error message: Unable to load resource - cortonaj3d.jar

46 / 73

DESCRIPTION:
Impossible to launch AirN@v offline installation due to a Java error:
"Unable to load resource: ... /jar/cortonaj3d.jar ..."
SOLUTION :
The AirNav file named: "cortonaj3d.jar" located in: \(AirN@v installation folder)\webapp\jws-client\jar\ has been changed to
"CortonaJ3D.jar".
This can happen even without user manipulation.
The administrator (person with folder administrator rights) needs to go to the folder and change the name of the file to original values -
From "CortonaJ3D.jar" to "cortonaj3d.jar"

47 / 73

9.21. Unable to open .jnlp file when launching Airnav

DESCRIPTION:
.jnlp files are meant to be opened with Java Web Start, users Windows is configured to open the file with another application or has no

48 / 73
Java Runtime Environment installed
SOLUTION :
Windows XP:
From a Windows Explorer:
- Tools > Folder Options... then click on the 'File Types' tab
- Search for a 'JNLP' entry, if it doesn't exist click New, add the extension 'JNLP' and click OK
- Click 'Change' and browse to C:\Program Files\java\jre7\bin\javaws.exe if you are using Java 7 or C:\Program
Files\java\jre6\bin\javaws.exe if you are using Java 6
Windows 7:

49 / 73
From a Windows Explorer:

- Go to the following path (can copy and paste in the address bar): Control Panel\All Control Panel\Items\Default Programs\Set
Associations
- Search for .jnlp entry in the 'Name' column
- Click the 'Change Program...' button
- From the 'Open with' window select 'Javaws' if available or browse to
C:\Program Files\java\jre7\bin\javaws.exe if you are using Java 7 or to
C:\Program Files\java\jre6\bin\javaws.exe if you are using Java 6

9.22. Print one graphic per page

DESCRIPTION:
When selecting "Print graphic at the end of the text" option, you may sometimes find several graphics printed on the same page which
make them not easy to read.
INFORMATION:
WORKAROUND:
To workaround this issue, we suggest you to use the "Print in Landscape" option in the Printing Options window.

9.23. Word search issues

DESCRIPTION:
The Word Search function has limitations:
- Provide partial results list
- Error messages occur
INFORMATION:
INFO:
Airbus is aware of these limitations and advise to use other search functions.

9.24. Printing warning message

DESCRIPTION:
When using the print function, an error message might occur:
"An error occurred during the preview generation. The preview might show differences with the original document" or "An error occurred
during the preview generation. Some parts of the original document might be missing: Part of the content overflows the visible frame and
could not be rendered."
SOLUTION:
These Warning messages do not prevent the print, they just inform the user that some information might be missing in the printed
document.
This will be corrected in a future version of AirN@v.

9.25. Printing slowness

DESCRIPTION:
Printing from AirN@v takes long time.
INFORMATION:
Print performances have been improved at each version. We advise you to install the latest version of ADOC N@vigator to take benefits
of print performances improvements.
For example, AirN@v 3.14.1, which will be released in the end of January 2016, will improve the printing performances. To take
advantage of the benefits of this version, we advise you to install Acrobat Reader in parallel. Starting from AirN@v 3.14.1, Acrobat
Reader will be automatically detected during printing.

50 / 73
9.26. Erratic mouse behavior

DESCRIPTION:
Erratic mouse behavior (jumping) when accessing Citrix from remote locations.
The issue occurs is some cases.
INFO:
This issue is related to Citrix configuration. No fix has been found.
SOLUTION:
The workaround is to use AirN@v outside Citrix environment.

9.27. Citrix - window size issue

DESCRIPTION:
When opening AirN@v, Citrix does not allow to open the publications list window automatically to full screen.
INFO:
The issue is due to Citrix environment. No fix has been found.
SOLUTION:
The workaround is to maximize the publications list.

10. AirN@v / Associated Data

10.1. General
10.1.1. Revision date / number of manuals
DESCRIPTION:
No indication on revision date and revision number of manuals is given in the Associated Data Home Page.
SOLUTION 1:
The v3 doesn't offer the possibility to display such information in the Home Page.
To get the revision date and number of a manual, you can either use the tooltip for each manual which does contain this information
or open the manual and look at his Home Page.

10.1.2. "Word Search" only for ESPM

DESCRIPTION:
Due to technical constraints, the Word Search function has been disabled for manuals CML, SM and TEM. Only the search for ESPM
is possible.
SOLUTION 1:
The Word Search for others manuals will be implemented in an AirN@v Associated Data future version.
As a workaround, you can use, among others, the following others Search function implemented:
• CML / by Product or Product Code,
• CML / by Specification,
• CML / by Company,
• SM / by Part Number,
• SM / by Vendor,
• TEM / by Part Number,
• TEM / by Vendor Code.


51 / 73
10.2. CML
10.2.1. Missing "Where used" category for Product Overview
DESCRIPTION:
In the "Product Overview for CMMv" window, there are only 8 categories for "Where used" section while there could be more in the
data.
SOLUTION 1:
The complete "Where used" list is:
TESTING AND FAULT ISOLATION
SCHEMATIC AND WIRING DIAGRAMS
DISASSEMBLY
CLEANING
INSPECTION CHECK
REPAIR
ASSEMBLY
FITS AND CLEARANCES
SPECIAL TOOLS, FIXTURES, EQUIPMENT AND CONSUMABLES
SPECIAL PROCEDURES
REMOVAL
INSTALLATION
It will be implemented in later version of AirN@v / Associated Data.
Raised on Version: AirN@v / Associated Data v3.1

10.2.2. How to download CML correspondence table in Excel format

DESCRIPTION:
The "old ## new correspondence table" for the CML can be downloaded from AirN@v / Associated Data but we would like to have it
in Excel format (XLS).
CAUSE 1:
The "old ## new correspondence table" for the CML is only available in CSV format.
SOLUTION 1:
The CSV format (Comma Separated Value format) is a format which can be read by Excel. Some old version of Excel requires to
modify the content of the file by applying a "Convert from text to column" option.

10.2.3. How to find an "old ## new correspondence table" for the CML
DESCRIPTION:
How to find an "old ## new correspondence table" for the CML?
SOLUTION 1:
The "old ## new correspondence table" for the CML can be found under the "CML" menu of AirN@v / Associated Data.

10.2.4. Empty search results after clicking on links from AirN@v Maintenance for WB
DESCRIPTION:
When clickgin on a CML link in AirNav maintenance for WB aircraft, the result page opened in Associated Data is empty.
CAUSE:
This issue is only link to partial part AirNav Maintenance for WB aircraft. It is link to the way the links are generated between both
AirNav publications.
SOLUTION:
This item will be fully solve with the release of AirNav Maintenance WB in v3 version. Pending the release of this version, please
perform again the CML item search in AirNav Associated Data to have the real result list instead of the empty one.

Last Updated : 14-MAY-13

52 / 73
10.3. SM
10.3.1. Missing "Synchro" button in Standard Manual PDF window
DESCRIPTION:
If I open the PDF version of a Standard, the opened window does not contain the "Synchro" button.
SOLUTION 1:
This functionality will be implemented in an future version of AirN@v

10.4. TEM
10.4.1. TEM TOC printing issue
DESCRIPTION:
Printing the entire TOC subject does not work and shows the following error message: "An error occured while rendering pdf".
More details: This error occured because of the following reason: "Problem with XSLFO source stream or FPC component.". We
advise you to apply the following procedure: "Contact your administrator".
SOLUTION 1:
This bug is planned to be corrected in a future version of AirN@v / Associated Data.

11. AirN@v / Engineering

11.1. General
11.1.1. DVD Delivery
DESCRIPTION:
Will AirN@v Engineering V3 DVDs be sent to the customers?
INFORMATION:
AirN@v Engineering V3 will be available online only through Airbusworld.
The DVDs won't be sent anymore, this information has been provided within the OIT 999.0024/09-00 .

11.1.2. Is there a limitation in the search results display with AirN@v Engineering V3
DESCRIPTION:
In AirN@v Engineering V2, a limitation of 500 max search results were displayed.
INFORMATION:
When using AirN@v Engineering V3, there is no limitation related to the results number that are displayed.
However, and in order to provide better performance, we advise you to refine your search criteria to get a smaller downloadable
subset.

11.1.3. Search Result: OPEN push-button is de-activated

DESCRIPTION:
When several manuals references are selected, the "OPEN" button becomes inactive.
SOLUTION 1:

53 / 73
As only one manual can be opened at a time, keep only one manual reference selected to have the "Open" button active.

11.1.4. Can we export the full list of documents available?

DESCRIPTION:
Is it possible to export a complete spreadsheet of a specific type of manuals?
INFORMATION:
With AirN@v / Engineering V3, the complete list of available documents can be exported.
There is no limitation in the result number.

11.1.5. Could you please sum-up the printing option tool improvements?
DESCRIPTION:
Could you please sum-up the printing option tool improvements?
INFORMATION:
With AirNav Engineering V3, you will have the possibility to print complete document including graphics for SB and TFU but also for
large SB (between 1000 and 4000 pages).
You can also choose to print graphics within the flow or at the end of the document, or no graphics at all.

11.1.6. Could AirN@v Engineering V3 print out the complete chapter with no limitation?
DESCRIPTION:
Could AirN@v Engineering V3 print out the complete chapter with no limitation?
INFORMATION:
With AirN@v Engineering V3, the print function has been improved. You will have the possibility to print a complete document
including graphics:
• For SB and TFU,
• For large SB (between 1000 and 4000 pages)

11.1.7. Search criteria - Reset button

DESCRIPTION:
There is no reset button in the search criteria?
INFORMATION:
Indeed, the reset button has been replaced by the eraser icon implemented within AirN@v Engineering V3 search criteria

11.1.8. Display of revised elements

DESCRIPTION:
How revised elements are displayed?
INFORMATION :
The revised elements are highlighted in the Table Of Content, and in the AirN@v view, a revision bar will be displayed at the left side
of the revised part.

54 / 73

11.1.9. Do we have to put "and" between 2 words in the search criteria?

DESCRIPTION:
In the search form, do we have to put "and" between 2 words, as in AirNav / Engineering V2?
INFORMATION:
New search criteria have been introduced with AirNav / Engineering V3.
However, the usage of the search function remains the same than with AirNav / Engineering V2.
To access the "And" "Or" function, just click on the "+" next to the field "Keyword in content".

11.1.10. How customer will create back-ups since AirN@v Engineering is only available online?
DESCRIPTION:
We understand that it is a regulatory requirement that customers require copies of the DVDs for back-up and audit purposes. Has this
been taken into consideration as AirN@v / Engineering V3 will be an "online" service ONLY?
INFORMATION:
A new download function is available within AirN@v / Engineering V3, allowing customers to download collections of documents
without limit.
With this improvement, customer will be able to easily back-up their documents.

11.1.11. Link between AirN@v Maintenance and AirN@v Engineering

DESCRIPTION:
As links between AirN@v Maintenance V2 and AirN@v Engineering V3 are not operational, will the hyperlinks currently in AirN@v
Maintenance V2 be removed in the new revisions of the AirN@v Maintenance V3?
INFORMATION:
At entry into service of AirN@v Engineering V3, the links from AirN@v Maintenance V2 to AirN@v Engineering V3 will not be effective
anymore.
Documents will have to be searched manually.
However, links will be re-activated with AirN@v Maintenance V3 entry inot service in Q4 2014.

11.1.12. How are maintenance personnel meant to access maintenance data when there is no
internet connection available?
DESCRIPTION:
If AirN@v/ Engineering V3 is only available on-line and there will be no more DVD, how are maintenance personnel meant to access
maintenance data when there is no internet connection available?
INFORMATION:
In AirN@v / Engineering V2, the DVDs were containing only SILs and TFUs, and other documents were downloadable from AirN@v/
Engineering.
With AirN@v / Engineering V3, the download function and capacity have been improved and large documents are downloadable.
Hence, Airbus will provide ViewAl tool that will allow the users to classify all the downloaded documents, the consultation could be
then done this way.

11.1.13. Viewal tool - JRE compatibility

55 / 73

DESCRIPTION:
Which versions of JRE are compatible with Viewal tool?
INFORMATION:
Please note that there is no JRE limitation when using Viewal tool.

11.2. Notification
11.2.1. Why do we receive notification on manuals not effective to our company?
DESCRIPTION:
Why do we receive notification on manuals not effective to our company?
SOLUTION 1:
For all documents, the notification received is based on the visibility of the manual to your company. For instance, if you have access
to an AOT because it concerns the A/C Type for which you have to access to at least one aircraft, you will be notified for this AOT,
even if not applicable to this specific aircraft.

11.2.2. Notification not received for old documents

DESCRIPTION:
Sometimes when a new document is issued, no notification is sent from AirNav / Engineering.
SOLUTION 1:
According to notification rules in AirNav / Engineering, documents which have a publication date older than 3 months are not notified.

11.2.3. When is the E-mail notification received?

DESCRIPTION:
When is the E-mail notification received?
SOLUTION 1:
The notification is received accordingly to the preferences set up in the subscription options from AirbusWorld.
The notification can be sent on a weekly or daily basis.
To change Notification Subscription preferences, please follow the steps below :
1) Log on to AirbusWorld,
2) Click on the "my Notifications" link.

11.2.4. How to use the MOD notification function ?

DESCRIPTION:
There are two sub-filters for MOD notification:
• MOD with MID
• MOD with MOI
SOLUTION 1:
All sub-filters are exclusive: this applies to SB and MOD documents:
E.g.: if you check both MOD with MID and MOD with MOI you will be notified for MOD documents with both MID and MOI.
If you want to be notified for all MOD documents (with and without MID/MOI) just check the MOD filter only.

56 / 73
11.2.5. AD/EUAD notified several times

DESCRIPTION:
We have received several notifications at a different date for the same AD/EUAD document, is it normal?
SOLUTION 1:
The rules for the AD and EUAD notification take into account two criteria.
The first one is the availability in the index of AirN@v / Engineering and the second one is the availability of the content. If the
document is available in the index, but the content is not yet available, it will be notified. Then, when the content will be available, it
will be notified again.

11.3. AD
11.3.1. Which AD is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which AD will be available to my company?
CAUSE 1:
The AD manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all AD applicable to this specific A/C Type (A320 for instance). However, AD only applicable to A319
or A318 or A321 will not be available to your company.

11.4. AOT
11.4.1. Which AOT is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which AOT will be available to my company?
CAUSE 1:
The AOT manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all AOT applicable to this specific A/C Type (A320 for instance). However, AOT only applicable to
A319 or A318 or A321 will not be available to your company.

11.4.2. Unable to find AOT Appendix

DESCRIPTION:
We can find the AOT XXAXXXX or other AOTs, but we are looking for the AOT Appendix that cannot be found. How to retrieve the
Appendix?
CAUSE 1:
The AOT sometimes refers to Appendix or Attached information.
SOLUTION 1:
The attached information or Appendix are available as a zip file within AirN@v / Engineering.
To access to the zip file, you will need to:
• Search for the concerned AOT,
• from the search results window, you should either double click on the line of the result, or click only one time and click on the
"Open" button,
• A "zip" icon with the mention "content" will be displayed on the newly opened page, click on it to download the attachment or
appendix.

57 / 73

11.4.3. How to report an AOT

DESCRIPTION:
We have received an AOT and we would like to report its accomplishment, how should we do it?
SOLUTION:
Each AOT has a different focal point within SEE as per the AOT content (refer to ? "7. REPORTING/ACKNOWLEDGEMENT"). The
customer needs to contact the person or department indicated in this chapter.

11.5. EUAD
11.5.1. Which EUAD is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which EUAD will but available to my company?
CAUSE 1:
The EUAD manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all EUAD applicable to this specific A/C Type (A320 for instance). However, EUAD only applicable
to A319 or A318 or A321 will not be available to your company.

11.5.2. CN are no more avalable in the selection criteria

DESCRIPTION:
CN are no more available in the selection criteria.
SOLUTION 1:
New CN released are renamed EUAD (European ADs).
EUAD also includes EASA (European Aviation Safety Agency) ADs.

11.6. FOT
11.6.1. Which FOT is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which FOT will but available to my company?
CAUSE 1:
The FOT manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all FOT applicable to this specific A/C Type (A320 for instance). However, FOT only applicable to

11.7. OIT-FOT

58 / 73
11.7.1. Which OIT-FOT is accessible to my company?

DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which OIT-FOT will but available to my company?
CAUSE 1:
The OIT-FOT manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all OIT-FOT applicable to this specific A/C Type (A320 for instance). However, OIT-FOT only
applicable to A319 or A318 or A321 will not be available to your company.

11.8. MOD
11.8.1. Which MOD is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which MOD will but available to my company?
CAUSE 1:
The MOD manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all MOD applicable to this specific A/C Type (A320 for instance). However, MOD only applicable to

11.8.2. Cannot find the MOD content

DESCRIPTION:
We are unable to find the PDF of the MOD. How to download the MOD?
CAUSE 1:
A modification (MOD) is a change unit, not a real document. It is just a reference linked to several other records, and documents
(MID, MOI).
SOLUTION 1:
The MID is a document, for use by customers, that is issued to document some but not all modifications.

11.8.3. How can we access MIDs from AirN@v / Engineering?

DESCRIPTION:
MID are not listed in the AirN@v / Engineering search form. How can we find MID?
SOLUTION 1:
MIDs are accessible from the MOD.
The 5 or 6 first numerical digits of the MOD and the corresponding MID are common.
A MID is published when the associated MOD is:
- Standard (not issued further to a RFC) and accomplished at the FAL (Final Assembly Line at Airbus premises) and having an impact
either on:
- The maintenance, generating a modification of the AMM
- The spares, generating a modification of the IPC
- The interchangeability except the two ways interchangeability
- The weights having a delta weight of 1 KG or more
- The operations, generating a modification of the FCOM or of the MMEL
- The life time of the parts or of the consumables
- The intervals of any maintenance action, generating a modification of the MPD
- The limits (operational limits of the a/c and/or part-related use/wear limits/tolerances)


59 / 73
11.8.4. How can we access MOIs from AirN@v / Engineering?

DESCRIPTION:
MOI are not directly accessible from the search screen. How can we access MOIs from AirN@v / Engineering?
SOLUTION 1:
MOI are accessible from the MOD.
The 5 or 6 numerical digit of the MOD and the corresponding MOI are common.
A warning will be displayed to emphasis on the MOI linked to the MOD.
If there is no MOI concerned by the MOD, no specific message is displayed in the index page of the MOD.

11.9. MP
11.9.1. Which MP is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which MP will be available to my company?
CAUSE 1:
The MP manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all MP applicable to this specific A/C Type (A320 for instance). However, MP only applicable to

11.10. OIT
11.10.1. Which OIT is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which OIT will be available to my company?
CAUSE 1:
The OIT manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all OIT applicable to this specific A/C Type (A320 for instance). However, OIT only applicable to

11.11. SB
11.11.1. Which SB is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which SB will but available to my company?
SOLUTION 1:
Standard SBs: the SB content is accessible to all Airbus Customers even if is their aircraft are not in the SB effectivity.
Optional SBs: the full content of the SB is accessible to Airbus Customers having placed a RFC/RMO. If not, only the Optional SB
summary page will be readable.
If Customers are interested in having an optional SB, they must contact the Airbus Upgrade services (upgrade.services@airbus.com)
which will provide them with a Technical and a Commercial offer.


60 / 73
11.11.2. SB Search Criteria: MSN criterion is de-activated

DESCRIPTION:
In the Search criteria window, the user ticks the "SB" document and opens the SB Criteria sub-panel to choose the criteria "Only
Applicable to my fleet".The user needs now to enter one or several MSN's but the "MSN" field is de-activated.
SOLUTION 1:
The "MSN" and "Only applicable to my fleet" criteria are exclusive.
If you select "Only applicable to my fleet", that means all your aircrafts are selected, then you cannot enter MSN(s) and vice versa (if
you have entered MSN(s)the criteria "Only applicable to my fleet" is de-activated).

11.11.3. Table of Contents contains only "No effective node"

DESCRIPTION:
The TOC (Table of Contents) of the SB contains only one item: "No effective node";a page is displayed containing only the list of MSN
effective for the current SB.
CAUSE 1:
The SB is automatically filtered to the Operator connected, and the "No effective node" is the result if the connected operator has no
MSN in the effectivity of the selected SB.
SOLUTION 1:
To consult the whole Service Bulletin contents, select one or several MSN in the "My SB - Effectivity Management" menu.

11.11.4. PDF and SGML not available for some SBs

DESCRIPTION:
Some SBs are not available in both PDF and SGML formats.
SOLUTION 1:
Some SBs are only proposed under PDF format. This is the case for old SBs that have been scanned to generate a PDF but cannot
be displayed in SGML format.

11.11.5. How to find the job card module?

DESCRIPTION:
Where can I find the job card module?
SOLUTION 1:
The SB Job Card module (demonstrator) has been removed in AirN@v Engineering v3, since this demonstrator was hardly used due
to its intrinsic limitations: illustrations not included, no possibility to modify/update the Job Card content, no customization, Airbus
logo...
Airbus solution for SB Job Cards generation is now covered through 2 alternative solutions:
ADOC Job Cards:
One module of the ADOC documentary workbench,
Covers all the maintenance documents,
Supports specific customizations.
SB+ Job Cards:
Ready-to-use Job Cards based on SB+ content,
Illustrations included within the text flow, Mech/Insp columns, customer logo
Job Cards editable through basic office automation tools.
If you are interested in any of these solutions, please contact:
SB+ Job Cards: Sbplus.services@airbus.com

11.11.6. What is the use of "Highlight" function in "My SB" menu?

61 / 73

DESCRIPTION:
What is the use of "Highlight" function in "My SB" menu?
SOLUTION 1:
"My SB - Highlight" menu currently allows to retrieve only modified subtasks in the "Accomplishment Instructions" section of the
Service Bulletin.
Starting from June 2009, "Search on material set" and "Search on Figure / Sheet" options have been added.
If nothing is selected, all new paragraphs and all revised paragraphs will be displayed.

11.11.7. What is the effectivity statement displayed on top of RFC/RMO SB

DESCRIPTION:
What is the effectivity statement displayed on top of RFC/RMO SB
SOLUTION 1:
The Aircraft list, displayed in red on top of the RFC/RMO SB (optional SB), corresponds to the fleet of the connected Airline and not to
the SB effectivity.
In case an Optional (RFC/RMO) SB is not applicable to an Airline fleet, only the summary of the SB is displayed.

11.11.8. What is SB+ e-learning tool?

DESCRIPTION:
What is SB+ e-learning tool?
SOLUTION 1:
SB+ e-learning tool is a user friendly and interactive film which explains how to use and understand SB+ functionalities.
SB+ e-learning tool will improve your business effectiveness, illustrates the essence of Service Bulletin and improves knowledge of
SB+ within your organization.
SB+ e-learning tool gives you:
• Basic information on the scope of e-learning tool and on the Service Bulletin process.
• Information about SB+ scope and objectives, SB+ functionalities,
• Downloadable SB+ presentation for your team,
• On-line mini training for SB+ functionalities,
• Downloadable leaflet which will help you in your daily work
If you wish further information about SB+, send your request to Sbplus.services@airbus.com.

11.11.9. RFC/RMO (optional) SB

DESCRIPTION:
RFC SBs are optional SBs which are applicable, on request, to an aircraft fleet.
INFORMATION:
Optional SB are basically applicable to a restricted list of MSNs because they are on request.Due to their optional status, if an Airline
wants this SB to be applicable to their fleet, a specific request must be made to the Airbus Upgrade services
(upgrade.services@airbus.com) who will provide them with a technical and a commercial offer.
These RFC SBs are viewable by all operators who have an Aircraft included in the effectivity of this SB.
If an Airline purchase an Optional SB, the effectivity of the SB is updated to include these new MSN(s).

11.12. SIL
11.12.1. Which SIL is accessible to my company?

62 / 73

DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which SIL will be available to my company?
CAUSE 1:
The SIL manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all SIL applicable to this specific A/C Type (A320 for instance). However, SIL only applicable to
Please note that the new SIL will not be accessible via AirN@v Engineering, this information has been provided within the OIT
999.0017/14.
They will be only accessible via the AirbusWorld' Search engine.
However, we will publish an index of all ISI in form of a table enabling listing ISIs by date, ATA, A/C type and many other parameters.
Former SILs will still be searchable within AirN@v / Engineering V3, some of them may be cancelled and replaced by a new WISE
article (ISI), but this will be mentioned (including the link to the new ISI document) in the last SIL revision within AirN@v Engineering

11.12.2. New SIL (ISI) availability in AirN@v Engineering V3

DESCRIPTION:
Could the new SIL (ISI) be made searchable via Airnav Engineering in addition to Airbusworld? If not, would there be a possibility of
having the feature added in the future?
INFORMATION:
The new ISI will not be accessible via AirN@v Engineering V3 after WISE entry into service. This information has been provided
within the OIT 999.0017/14.
New ISI will be only accessible via the AirbusWorld Search engine.
Former SILs will still be searchable within AirNav Engineering V3, some of them may be cancelled and replaced by a new WISE
article (ISI), but this will be mentioned (including the link to the new ISI document) in the last SIL revision within AirN@v Engineering.

11.13. TFU
11.13.1. Which TFU is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which TFU will be available to my company?
CAUSE 1:
The TFU manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all TFU applicable to this specific A/C Type (A320 for instance). However, TFU only applicable to
Please note that TFU production in AirN@v / Engineering has been frozen since May 12 and this TFU legacy will disappear with entry
into service of AirN@v / Engineering V3.
New TFUs are now available within the WISE service and directly accessible via the AirbusWorld search engine.
However, WISE service will publish an index of all TFU in form of a table enabling listing TFUs by date, ATA, A/C type and many
other parameters.
This information has been provided within the OIT 999.0017/14.

11.13.2. New TFU availability in AirN@v Engineering V3

DESCRIPTION:
Could the new TFU be made searchable via Airn@V Engineering in addition to Airbusworld? If not, would there be a possibility of
having the feature added in the future?
INFORMATION:
Please note that TFU production in AirN@v / Engineering has been frozen since May 12 and this TFU legacy will disappear with entry
into service of AirN@v / Engineering V3.
New TFUs are now available within the WISE service and directly accessible via the AirbusWorld search engine.
However, WISE service will publish an index of all TFUs in form of a table enabling listing TFUs by date, ATA, A/C type and many

63 / 73
other parameters.
This information has been provided within the OIT 999.0017/14.

11.14. VSB
11.14.1. Which VSB is accessible to my company?
DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which VSB will but available to my company?
SOLUTION 1:
You will be able to see the VSB applicable to your fleet.

11.14.2. Access Denied message when opening VSB

DESCRIPTION:
When the end-user tries to consult a VSB in pdf, there is no pdf available.
CAUSE 1:
The VSB is under supplier's responsibility and property. In that case, VSB cannot be consulted on line due to supplier decision.
SOLUTION 1:
Please forward the query to the Airbus mailbox: vendor-service.bulletin@airbus.com. They will provide the supplier with contact name
to the airline.

11.15. SBIT
11.15.1. What is a SBIT?
DESCRIPTION:
What is a SBIT?
SOLUTION 1:
A SBIT (Service Bulletin Information Telex) is intended as a quick information in relation to an already published SB. The SBIT are
dispatched to the dedicated Customers.
SBIT can be found by selecting SBIT document in AirN@v / Engineering main search form or from an associated SB summary page
as linked document.

11.15.2. Which SBIT is accessible to my company?

DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which SBIT will but available to my company?
CAUSE 1:
The SBIT manuals are available at A/C Type level.
SOLUTION 1:
Your company will be able to see all SBIT applicable to this specific A/C Type (A320 for instance). However, SBIT only applicable to


64 / 73
11.16. SB Booklet
11.16.1. What is a SB BOOKLET?
DESCRIPTION:
What is a SB BOOKLET?
SOLUTION 1:
A SB BOOKLET is a document which completes a validation of an AIRBUS SB on an Aircraft. The aim of a booklet is to help the
Airline by showing the difficult parts of the SB (work preparation, access, modification) using photos taken during the validation. It
permits a better understanding of the work steps however it does NOT replace the Service Bulletin.
SB BOOKLET can be found by selecting SB BOOKLET document in AirN@v / Engineering main search form or from an associated
SB summary page as linked document.

11.16.2. Which SB Booklet is accessible to my company?

DESCRIPTION:
If my company has been granted access to A320 MSN 0001, which SB Booklet will but available to my company?
CAUSE :
The SB Booklet manuals are available at A/C Type level.
SOLUTION :
Your company will be able to see all SB Booklets applicable to this specific A/C Type (A320 for instance). However, SB Booklet only
applicable to A319 or A318 or A321 will not be available to your company.

11.16.3. Pdf attachment are to long to display

DESCRIPTION:
When opening PDF files attached to the SB Booklet, it takes a long time to load.
CAUSE 1:
Some PDF files contain video and are more than 40 Mo big.
SOLUTION 1:
To facilitate the display of the PDF, it is recommended to download the PDF file rather than opening it directly from the pop-up
window.

11.17. OTT
11.17.1. Which OTT is available to my company?
DESCRIPTION:
Which OTT is available to my company?
INFORMATION:
At entry into service of AirN@V / Engineering V3, there are no OTT (Operator Training Transmission) yet available.

12. Spares Technical Specifications

12.1. What is the Spares Technical Specification service?

65 / 73
DESCRIPTION:
What is the Spares Technical Specification service?
SOLUTION:
Spares Technical Specification is an advanced consultation tool for Spares Technical Specification document (PDF of few pages) for a
particular Part Number.
Hyperlink from AirN@v / Maintenance (IPC) by PN can be used to open directly in this service the concerned STS document.

12.2. History function does not work

DESCRIPTION:
In the "System" menu, the "History" function does not work in the Spares Technical Specifications publication.
SOLUTION:
In the current version of the Spares Technical Specifications, the History function has not been activated, therefore you will not have the
history of your search.

Correction planned on Version: v3.1
12.3. DVD dispatch of STS service

DESCRIPTION:
How can we receive Spares Technical Specification DVD?
SOLUTION:
The Spares Technical Specifications DVD are no longer delivered to customer since the upgrade to AirN@v v3 technology.
Please refer to the version available on Airbus portals.

13. AirN@v / Repair

13.1. Unable to find information related to Aircraft on AirN@v Repair
DESCRIPTION:
When looking for an MSN in the Aircraft allocation table using the Word Search, the table is ticked in the TOC, however when clicking on
Aircraft allocation table it opens on the first page rather than on the part of the table where the MSN is.
You have to go through the whole table to find your MSN.
INFO:
We are currently working on a new SRM index that will allow you to retrieve directly the MSN information.
In the meantime, as a workaround, we suggest you to print the Aircraft Allocation table and to look for the information in the PDF.
You can also attach the PDF on AirN@v so it opens directly when clicking on the Aircraft Allocation Table in the TOC.
SOLUTION:
A new SRM menu will be implemented with AirN@v Repair v3.3.1, starting from September 2015 depending fleet revision cycle.
A presentation of this new feature is available on AirbusWorld > Get M_E Support > Information on Product and services > AirN@v
services

13.2. Where can we find the SRI Chapter?

DESCRIPTION:
In the PDF version of the SRM, the SRI chapter is displayed in the TOC before Chapter 51 but cannot be found in AirN@v / Repair.
SOLUTION 1:
In AirN@v / Repair, the SRI Chapters are dispatched directly within the SRM Chapter, just above the item for which the SRI is applicable.

66 / 73

13.3. Scrolling function issue

DESCRIPTION:
AirN@v freezes and is not able to load all the pages when using the scrolling function.
INFORMATION:
INFO:
The navigation concept has been changed in AirN@v v3 technology. In AirN@v v2, the consultation page per page. In AirN@v v3, you
consult the page 1. If you want to continue, you click on "click here to see text below". It loads the page 1 and the page 2. If you want to
continue, it will load the page1, the page 2 and the page 3... In the SRM manuals for A318/A319/A320/A321, some page blocks like the
ones related to the fasteners are very large. As a result, the application freezes and is not able to load all the pages.
This issue is due to very large page blocks existing on SRM manuals and nowhere else.
This issue is under investigation to make the consultation easier than today. For the time being, the workaround is to print in PDF format
"Airplane Allocation list" section and for "Fasteners" chapter and then to attach it as an AirN@v "Airline comment" on the relevant
document unit. Please find here below the procedure to attach pdf in AirN@v:
- Open the publication AirN@v / Repair with admin role
- Go to the section that you want to print (Airplane Allocation List) and click on "Print" icon and then "Print document"
- Once the document printed, select the title of the section that you want (Airplane Allocation List) and click on following icon to attach
document

67 / 73
- On Airline Attachment pop-up window, fill the requested information as follows and click on OK:
- Once created, a button "Airline Comment" is created. You can click on it to see the pdf

68 / 73

13.4. SRM PDF discontinuation

DESCRIPTION:
Cannot find SRM manual in PDF format in AirbusWorld
INFORMATION:
A320 family SRM PDF delivery has been discontinued along with the introduction of the SRM content Structure Task Oriented format for
A320 and A320neo family.
Regarding A330/A340, the current planning is to discontinue the delivery of SRM PDF at the introduction of the task based publication
concept in 2017.
Please find the link to the appropriate ISI in WISE: ISI-51.00.00027
Meanwhile, as a workaround, you can use the Print function of AirN@v.

13.5. DFPRM not available in AirN@v Workshop

DESCRIPTION:
The DFPRM no longer available because it is not possible to enter AirN@v Workshop
SOLUTION :
Since AirN@v Workshop was discontinued, the DFPRM will be available in the next AirN@v Repair revisions.
Starting from:
- January 2016 for A330/A340 publications
- February 2016 for A320 family publications
- March 2016 for A380 publications

13.6. Unable to open or print a task in Airnav Repair


69 / 73
DESCRIPTION:
The user is unable to print or read a task in AirNav Repair.
An error message appears or the layout is not correct.
Example:
An error occurred while opening dialog window
SOLUTION :
Create a dossier on Tech Request (domain: Docummentation content) to get the task in pdf format provided by Technical Data Content
team.

13.7. DFPRM Special characters '&' not accepted in SGML

DESCRIPTION:
The '&' character is not included on DFPRM Part Number.
SOLUTION :
Due to a technical limitation the '&' character has been replaced by '_' for Part Numbers.
For example: PN reference C&N453817 is displayed C_N453817.

14. AirN@v / Maintenance

14.1. Warning message: the referenced page contains no information, or its content does not comply
with current filtering options
DESCRIPTION:
Several customers encounter an issue when they try to access to the detailed part list for some figures in their AIPC (revision: January
2015).
An error message appears instead of the detailed part list:

70 / 73
SOLUTION:
This issue has been corrected in May 2015. We invite you to use the latest AirN@v publication.
WORKAROUND 1:
In order to bypass this warning, we recommend you to follow this process:
• Close your AIPC manual
• Access to the "Consultation" tab in "System/Preference"
• Set the "Consultation page size" value to "Medium"
• After that, you should be able to open your task, and see all the information without any error message.
• If the same message appears, please repeat the previous steps and set the value to "High"
However, after consulting tasks, we recommend you to reinitialize your preferences configuration (Consultation page size = Low), as this
could have an impact on your performances.
WORKAROUND 2:
You can print the Detailed Part List thanks to the "Print Document option" to visualize the non displayed parts.
Raised on Version: 3.10

14.2. Error message: print IPC An error occured during script execution
DESCRIPTION:
An error message appears when printing specific nomenclature pages in the IPC.
As for an example, trying to print the nomenclature of IPC Fig 28-25-51-05 the following message:

71 / 73
SOLUTION:
This issue is corrected since May 2015. We invite you to use the latest publication.
As a workaround, in order to print your document without any issue, you have the possibility to print in landscape mode.

72 / 73

14.3. Link issue to Expendable parts

DESCRIPTION:
Some links from AMM to expendable parts on IPC fails.
CAUSE:
The issue comes from figure variant numbering.
SOLUTION:
The issue is corrected Starting August 2015, following fleet revision cycle with AirN@v / Maintenance v3.8. In the meantime, the
workaround is to use classic Search function using IPC reference.

14.4. Tasks sub-step numbering issue

DESCRIPTION:
When filtering on one effectivity, depending on the filtering preferences (hidden or hatched),the item numbering is different. Step
numbering depends of applicability preferences display (Hidden/Hatched).
INFO:

73 / 73
The issue comes from the system architecture. The targeted display will be the same than AirN@v V2.
SOLUTION:
The issue is corrected since August 2015, following fleet revision cycle.
In the meantime, Airbus recommends to select hatching applicability display.

14.5. IPC - PN Information window not consultable

DESCRIPTION:
On AIPC manual, some PN hyperlinks do not open the additional information window.
SOLUTION:
The issue is corrected Starting August 2015, following fleet revision cycle with AirN@v / Maintenance v3.8.
Meantime, you can check the spare portal for alternate's and verify with engineering drawings if the part is validated for the a/c affected.

14.6. Effectivity not fully displayed in Results window

DESCRIPTION:
In Results pop-up window, the column "Effectivity" is not enough wide to display the whole content.
For instance, the effectivity is not fully shown, after clicking Installation Context on IPC manual.
SOLUTION:
The workaround is to point mouse at effectivity section to see the whole content.

14.7. Print function not working on some AMM and TSM tasks
DESCRIPTION:
Print function not working on some AMM and TSM tasks: "Problem with XSLFO source stream or FPC component."
INFO:
The issue occurs when the applicability preferences display is set to Hidden mode.
SOLUTION:
The workaround is to set Applicability preferences in Hatched mode.


Faq Airnav V3

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Faq Airnav V3

Загружено:

Авторское право:

Доступные форматы

FAQ AIRNAV V3 V9.

14-MAR-2016 (version: V9.6)

3.1. How to install AirN@v v3? Page 14

4.1. V2 and V3 Link Page 21

© 2013 AIRBUS HDK V2.3

4.1.4. Update of revisions Page 22

5.1. Connection methods Page 29

6.1. V2 and V3 Link Page 32

7.1. Initialisation is too slow Page 34

8.1. User Training - Interface change Page 35

9.1. AirN@v v3 roadmap Page 36

© 2013 AIRBUS HDK V2.3

9.4. Onboard counterpart for v3 Page 36

10.1. General Page 50

11.1. General Page 52

© 2013 AIRBUS HDK V2.3

11.2.2. Notification not received for old documents Page 55

12.1. What is the Spares Technical Specification service? Page 64

© 2013 AIRBUS HDK V2.3

12.2. History function does not work Page 65

13.1. Unable to find information related to Aircraft on AirN@v Repair Page 65

© 2013 AIRBUS HDK V2.3

Raised on Version: V3.0

2.2. Java applets management

© 2013 AIRBUS HDK V2.3

Raised on Version: V3.0

2.3. Java applet update

Raised on Version: V3.0

2.4. Compatibility - Internet browsers

First Created : 15-MAR-11

2.5. Compatibility - Java JRE

© 2013 AIRBUS HDK V2.3

First Created : 11-MAY-11

2.6. Issues with JRE compatibility with other applications

Raised on Version: V3.0

2.7. JRE download and install

© 2013 AIRBUS HDK V2.3

First Created : 14-FEB-12

2.8. How to disable java update?

First Created : 14-OCT-14

2.9. Compatibility - Operating Systems

© 2013 AIRBUS HDK V2.3

What are the compatible OS for ADOC N@vigator v3?

First Created : 07-APR-11

2.10. Compatibility - Operating Systems not listed

First Created : 14-FEB-12

2.11. Compatibility - Windows 8

First Created : 02-NOV-12

2.12. Compatibility - Windows 10

First Created : 15-JAN-16

© 2013 AIRBUS HDK V2.3

2.13. Compatibility - Windows RT

First Created : 02-NOV-12

2.14. Compatibility - Mac

First Created : 15-MAR-11

2.15. Compatibility - Solaris

First Created : 15-MAR-11

2.16. Compatibility - Mobile devices

First Created : 07-FEB-12

2.17. Compatibility - Citrix

© 2013 AIRBUS HDK V2.3

Raised on Version: V3.2

2.18. Supported virtualized Operating Systems