Develop and use emotional intelligence task 2

QUESTION1
I will prepare a detailed plan to explain why the revenue is less than before because
of the increased competition from small competitions and the whole economy .Also I
will held a meeting with other managers to encourage them to find the way to solve
the problem.
Reward achievement. No one likes to see their hard work and accomplishments
go unrecognized. The best leaders make a habit of calling out people who make
contributions to the organization, and they do it in in both a timely and appropriate
manner.
Encouraging innovation. Innovative organizations give their people the space to
stretch their creative wings.
Making decisions. Success here comes from balancing emotion with reason,
enlisting input from others to ensure the move forward is well-informed, yet acting
with authority. Even when decisions may be unpopular, a leader who honestly
communicates the rationale behind them is in a better position for long-term success.
Inspiring those around you. The most successful leaders have a vision that
motivates people to follow. But it’s not just the vision – for whatever future or goal or
purpose – that inspires.
The store manager did no demonstrate the principles of emotional intelligence are:
self-awareness, self-control, adaptability, empathy and conflict management. The
store manage did not notice he should not yell at other staffs during working time, he
should understand the whole situation and change position to lower staffs. He should
not put too much pressure to the staffs and control his own emotion.
The store manager should explain to all managers they are in a hard time, but
cannot yell at them, he can tell them he is facing huge pressure and ask for their help,
because under the pressure the manger give to the staffs, the atmosphere around the
store and in the management team is subdued and a few managers have discussed
leaving the company, which is very bad for the whole company.

QUSSTION2
The staff never participate in other social occasions outside work is not mean the
people does not like his or her workmates, it depends on the person`s background,
characteristic or culture difference.
When some foreign-born people work with local, actually they cannot understand
English very well, when their workmate want them to do something ,they still say yes
even they cannot understand, which make local people very confuse, which is easy
make conflict and misunderstanding.
I will talk to the employee who came to us with the issue if he or she think our
team id good or not, and explain why we always have drink or other social occasions
outside work then invite her to participate in the parties. Maybe the employee just feel
shy, or his or her English is no good, which make her nervous.
 The whole team should raise their awareness of the cultural expression, they
should be friendly even new employee cannot join them after working hour, they have
to promote effective communication, they should talk to the employee straightway
and explain why they always catch up outside and tell the employee it actually can
make each employee closer and it is important to be able to feel a connection with
other team member..

QUESTION 3

QUESTION 4
People with a high degree of self-awareness have a solid understanding of their
own emotions, their strengths, weaknesses, and what drives them.. We can recognize
self-aware people by their willingness to talk about themselves in a frank, non-
defensive manner. People who are good at self-regulation are able to manage their
emotions so that they do not control their words and actions. While they feel bad
moods and impulses as much as anyone else, they do not act upon them. So
emotionally effective people can control themselves to work with other workmate and
they are easy to achieve business objectives

A leader with emotional intelligence are self aware enough to identify the
strength and weaknesses of they employees. The leader can organise seminar and
training to help employees converting weaknesses into strength.Secondly, leader with
great communication skills are more likely to influence they employeesand way of
work. Indeed, when a decision needs to be made with in the team, leader can
encourage workers to backing them. Finally, leader with emotional intelligence use
they strength and ability to create great workplace in order to keep suitable employees
and increase output.
Here are some policies and procedures which will need to be adhered to in order
to satisfy internal and external requirements related to managing emotions in the
workplace are: Privacy Act It is an act to protect privacy of individuals, and for
related purposes. This regulation ensures that company make good use of resources,
properly handle customer relationships. Anti-Discrimination Act This act ensures that
corporation shouldn’t discriminate person on basis of gender, age, caste, religion,
disability and colour. So, corporation have to provide equal opportunities and be fair.
Work Health and Safety Act This act ensures that workplace is safe for worker and
reduce likelihood of health risks. Fair Work: This act assisting employees to balance
their work and family responsibilities by providing for flexible working arrangements.
It also ensures a workplace doesn’t take any adverse action against an employee
because of their mental health condition.
Employer rights: All employers have the right to appoint and dismiss workers in
accordance with proper procedures and to expect reasonable performance from their
employees. However employers do not have the right to:  discriminate against
existing or potential employees; or  allow sexual harassment;  victimisation; or 
vilification to occur in the workplace.
As a manager he/she should know what going on in workplace and what’s
happening with employees. So, to know that manager should consult with employees
and communicate. And as WHS legislation is very important to comply with, so to
know that manager should communicate with employees to know if there are any
hazards and try to find solutions together. You must consult with workers when: 
identifying hazards and assessing risks  making decisions about ways to eliminate or
minimise those risks.