WORK IMMERSION NARRATIVES

SY 2019-2020

AREA OF DEPLOYMENT: 417 New Molino McDonald’s, Bacoor Cavite

WORK IMMERSION SUPERVISOR: Mrs. Jhoanna Marie Gutierrez

WORK IMMERSION TEACHER: Dr. Lydia Villanueva

WEEK 1

My 1st day in McDonalds’ was so exciting. Firstly we had an

orientation with the crew trainer. We took down notes

everything that we need to remember. This includes the proper

way to greet, the color coding of towel and its uses as well as

the mop, uses of detergents, the words that used in the store,

and the correct way on making drinks. After that, we had

assigned in different station. I was assigned as a drink drawer, at first I was tardy because in my

mind I need to take care on drinks that it should not be wasted. Here I learn to make ice creams,

coffees, and teas. In my first day, I always ask everything before i do the drinks to ensure that I

made everything correctly. Even though the crew trainer taught me the exact amount needed in

every drinks or desserts, i make sure that i do it also correctly.

This day I learn that, focus and listening is important to have a better results of our deeds. This

day McDonalds’ taught me to act fast so that i will not be delayed and no one will get mad.

2nd day is so challenging because i was assigned in lobby. Here

i met different people, with different cultures, colors, attitudes,

social status and language. So to make my work correctly, i

remember the things that has been taught a day ago. I brought

the sanitizer, and towel with appropriate color. Bussing out of

table is challenging since it was my first time. At first my hand

is shaking when carrying the tray with wastes. Here i also taught myself to be graceful and

extravert, because it is our job to make every customer feel that they are welcome in the store.

At first i was so shy to greet people, it feel awkward for me to greet. I learned to be graceful,
because when the customer enters the store and i greet them gracefully they response and i can

see in their faces smiling. So it is important to be graceful even you are tired.

I was assigned to mop the floors in my 3rd day. The manager

taught me how to wipe the floor, what direction it should be,

what color of the mop, and the state where it can be called

clean. The manager also taught me to put hot water when the

dirt stick on the floor. So here i mop all day, i got the techniques

on wiping. Every 1 hour i wash the mop then sweep it to the

floors. After that i followed it with dry mop. I learned to be strong, it needs force to clean the

floors. It also requires flexibility. So that i applied it when mopping.

Like yesterday, my task is to mop the floor. So I just wipe the

floor. Every 1 hour I wet it using the blue mop which is

appropriate tool to wet the floors in lobby. Then I got the dry

mop and the wet floor signage. I followed what the manager

taught me yesterday that when the floor is sticky, just pour hot

water to bring back the crystal color of the floor. In my fourth

day I realize that when time arrives at 11:30 the crowd begins. So during this time it is so

challenging to clean the floor since there is a little space to clean. Thus, there are many foot

marks in the floor. When i left the area for a second, the floor is so cloudy when I get back, not

even just cloudy it is also sticky. This is so much difficult because I can't wet the floor to avoid

accidents in the crowd. So I just do is every person who enters the store I just follow their

footsteps with the dry mop. Patience is the most important personality you must have, because

for sure if you don't have this you might get into trouble.

Today I was assigned in the lobby. Here the job is so easy but

the thing that make it challenging is that you must make

yourself busy. Easy because you'll just buss out the wastes and

clean or arrange the tables and chairs. In doing this you must

have a towel and a sanitizer in your belt. The sanitizer helps to

avoid the fly staying in the table and also removed bacteria. When applying the sanitizer you

shouldn't put it directly in the table, the thing you should do is to put the towel at the mouth of

the spray before pressing it. This technique is done to avoid the sanitizer to scattered in the air,
especially to the food. This makes for me challenging because when there is nothing to do -less

costumer there is nothing to clean the only thing is just to walk around. Walking around makes

my foot in pain. Today I learned that work is much more difficult than studying. In work you

must give your full strength even you are tired. "Never give up" means a lot.

WEEK 2
 WEEK 3

This day I was assigned to be a drink drawer. This work is

enjoyable for me. I really love this job, making beverages and

desserts. In the morning the drinks that I make the most is

coffee. While in lunch time it's more on soft drinks and

desserts. But there's many kind of coffee here, there is pure

coffee, iced coffee with vanilla, milky coffee, coffee milky

with vanilla or coffee float. So since this is my second time, I already know how to do some of

it. The only thing I ask is about the measurement. In morning since there's no crowd, I can do

all the drinks so fast. But when the crowd comes, what I do is to make the easy to do drinks then

followed by those difficult to do. Sometimes the runners of the counter make some of the drinks

because I haven't done yet with the drinks I'm doing. You have to do fast when you are doing

drinks so that there will be no complaints from the customers. There is so much pressure but

you have to keep calm in order to do the job.

Here again, drink drawer is my task. Like yesterday I do what

should I do. When I enter the job the first thing that I do is to

refill the cups and the syrups. As always coffee every morning.

This time I encountered an error, which is the drinks that was

shown was 26 pcs. So I made it when I made almost half the

counter person says that the order was void. So what I have do

is when there is an order which is the same to the available, I gave it. Finally, all the available

drinks was sold.

 Today I was assigned to clean the floor, as usual i keep on

wiping the floor all day. The first thing i have done is to sweep

the floor using the 'costumer area' broom and dust pan. I sweep

every corner of it to make sure that when i start to wipe the

floor there will be no dust or particle. I wet the floor before the

crowd so that it's not difficult for me to clean when there are

many people. Sometimes we can't avoid the situation where the drink got thrown into the floor

or foods, so this stuff makes me hard time to clean because when the drinks got in to the floor,

it becomes sticky. Thus, you must took care while cleaning since people are eating around. I

learned today is to take care in every move you done so that no one will get mad or hurt. Thus,

this makes your job successful without trouble.

As what i have expected yesterday, i was assigned in the lobby

as what the schedule said. So before i enter the job, i get the

belt then i put two towel and a sanitizer. Then i went to the

lobby i seek for a table that needs to buss out. Since there are

few customers I haven't see a table to buss out. I went upstairs

to check if there is something i can do. When I'm in the stairs

i saw that there are many particles in the stairs so i immediately get the broom and dust pan then

remove the particles. Next i cleaned the party area, i decided to mop it after sweeping since i

can see the cloudy floor. After cleaning the party area i went back downstairs. I help bussing out

and put the spoon and fork to the kitchen to be washed and sanitized.

I was assigned to be a drink drawer today. As usual i refill the

cups and syrup when i enter so that it will be easy for me to do

more drinks and desserts. Because refilling consumes a lot of

time so if i refill it when there's a crowd, probably i can't make

the drinks and desserts and make me panic. I got panic when

there are many drinks and desserts shown in the KVS. But the

thing that makes me calm is the runners and counter persons that helping me to do the drinks.

They said that they will be the one who will do some drinks. So i let them do what they want,

but i also assured that i do my job.

 WEEK 4

Today i was assigned in the drink drawer, i just did what i

usually done. I keep on making drinks and desserts. Refilling

cups and syrups. Today i realize that i can do drinks faster.

After break since there's a drink drawer so i went to the lobby

and help bussing out and clean sweep the floor. The manager

also told me to clean outside the store. So I got the broomstick

and dust pan to remove garbage around the store. It's scorching outside since its 2 o'clock in the

afternoon. After it I went inside and get back to the lobby.

This day I was assigned in the lobby. So I immediately got the

belt together with towel and sanitizer. I walk around and find a

table to be cleaned. There are many tables to be cleaned, so I

rapidly clean it together with my fellow WIP. When I have

nothing to do went upstairs to get the used spoon and fork and

put it in the washing and sanitizing area. I went back to the

lobby and buss out trashes. After my break the manager told me to help in the counter, so I did

the drinks and desserts. I also refill the cups and syrups. Then before we leave, I mop the floor

of the counter area.

Today I was shocked because when I entered the store early as

7:30 I saw my fellow WIP in their assigned area. So I hurriedly

went to the crew room to change, then I ask one of the crew of

what's going on and the crew told me that there's a visitors from

the other branches of McDonald's. So when I ask the manager

of what I'll gonna do, the manager assigned me to wipe the

stainless machines and walls. Wiping the stainless steel is so difficult because there are many

dried liquids that sticks over it and it is very difficult to remove. I took about 2 hours wiping.

After that I went to the lobby and help bussing out tables. Then after my break I went to counter

area, I made drinks and desserts since they don't have drink drawer.
 I was assigned in the drink drawer. As my favorite, I made

drinks and desserts. Today there is no something new, I just

keep on making drinks and desserts and also refilling. I also

assigned to wash the spoon and fork. I also love washing, first

I put Multiple Purpose Sanitizing Detergent into the water then

I get the scrub and wash. There's a lot of spoon and fork, after

washing I put hot water on it for 5 minutes then separated the spoon to fork. Then I put it to

counter area.

I was assigned in the lobby at the second floor today. It is

different than the lobby downstairs because the people are

crowded. So there's a less work to do. The second floor lobby

has terrace, grimace and party area. But at this point the

grimace area are temporarily close due to the unfixed air

conditioner. But when the crowd comes around 12, even the terrace got full. The most difficult

to clean after the crowd is the terrace since it is open air the wrappers, cups and wastes got fell

in the floor. So it is not easy to clean it because sometimes the rice sticks on the floor and even

the drinks.

WEEK 5
 This day excites me since there's a three days of class

suspension. I miss the store and its environment, so today i was

assigned in the lobby. There is no change, bussing out,

cleaning, sweeping and walking. Today i can greet the

customers confidently, I’m not shy anymore. So if i have

nothing to do i stand near the door to open it for a customer. It makes me smile when there's a

customer who greets me back.

Today i was assigned in the lobby. Unlike yesterday, the

excitement was gone since my body is in pain. But i need to

be strong and act like I’m okay. I bussed out a lot today since

there are many costumers. I also assigned to wash the spoon

and fork, washing spoon and fork is so easy, you'll just stand

there and let your hands work. But sometimes there's a

pressure when there's no available spoon and fork in the counter area. Sometimes my hand got

scalded because I forgot to turn on the cold faucet. In the washing area there’s two type of faucet

with different temperature. In order to balance the temperature just turn on both with the same

turn.
 WEEK 6

I’m so glad when i was assigned in the drink drawer, this job is
.
my favorite because I enjoy it at the same time less body pain.

When I entered I saw that there’s no ice, so I get ice and then

refill the cups and syrups. When the time reached 11, i begin to

refill again the cups and syrups before the crowd. When the

crowd comes, I smoothly did my job until the crowd was over. Since there's less customer I

decided to take a break. Then after it I helped to wash the spoon and fork since there's a person

assigned in the drink drawer. After washing I refill the spoon and fork at the counter.

At this point my job was literally different than what i have

usually done. Today I was assigned to clean the comfort room,

it's challenging for me because I have to maintain the pleasant

odor and cleanliness of both comfort room upstairs and

downstairs. Also it is difficult to enter the comfort room of the

ladies due to their privacy. What I have do is to knock the door

then says "Cr check" so that if I open the door and there's a customer inside it wouldn't

embarrassed me. In cleaning the comfort room, every 10 minutes instead of 15. I check it

because there's no air freshener for comfort room. The smell inside is so unpleasant since there

is no air freshener. So I ask the manager if there is an available air freshener but unfortunately

it's unavailable. So the manager told me to use the sanitizer with less water to remove bacteria

causing dirt and odor.

Like yesterday I was assigned in the comfort room, the first

thing I find is the air freshener since I didn't found one I ask

again the manager but it's still unavailable. So then I get the

appropriate mop which is for comfort room and then the

sanitizer. First I check the comfort room downstairs, since i

found it dirty and smelly I mop it. Mopping inside the comfort

room feels awkward. Also when mopping inside you must work fast because there are many

customers use the comfort room downstairs than upstairs. After cleaning the comfort room

downstairs I went upstairs to check. First I entered the gents comfort room, I found it smelly,

dirty and slippery so I mop it. The main cause of being slippery is the machine that leaks water.
When i enters the ladies comfort room I didn't found it smelly but the tissues are not properly

trashed out.

Still comfort room this day, as usual I did what should be done.

Today there's a customer who complained about the odor of

comfort room, so the manager told me to check it and sanitize.

After it the manager told me again to clean the hand sink and

the toilet then checked and took a picture of it. Cleaning the

toilet is so awkward.

Today is the last day, I felt sad because it's ending. So we

prepared a mini surprise for the manager and crews. After it we

went to our area, I was assigned in the comfort room

downstairs only for the last day. When I went to the storage

room (where mop and cleaning materials where hidden) I saw

an air freshener. I'm so excited to clean since I now have an air

freshener. So I clean and checked it every 15 minutes. The manager also told me to clean the

hand sink and toilet. After that I trashed out the trash bin from comfort room. The manager ask

me a favor to wipe the mirrors and glass walls. I enjoy to wipe the glass wall because I can see

the difference of the glass wall before and after. It's satisfying to see the clear glass wall and not

cloudy.
Observations and insights

Observations and insights When I was in McDonald's I observed a lot of things. First, you have

to come early because if you come late it's either the manager will get angry or you will extend.

Second, I observed that cleanliness is very important in the store, you should clean or remove those

waste or any particles around to maintain the purity and to avoid the complaints of the costumers.

The store also provides proper sanitation to the costumers. Third, in McDonald's I observed

friendliness. In store you can feel the presence of welcoming crews, they will greet you graciously

when you enter and leave the store, they ask or greet this way "hello po magandang araw kamusta

po sila" "hello po tuloy po sila, kamusta pag-aaral", that greetings give vibes to the customer.

Fourth, I observe hospitality, how many times I experienced this especially when the big bosses

or visitors from different branch will visit the store. Everyone unites even the manager when

cleaning the store, they assign crews to clean the specific area, they also help to make the store

cozy. They also use the new or rarely use materials like glass and plates. Fifth, I observed to be

grateful when the manager ask you a favor to do something or scolded the only words you can say

is "thank you". And lastly, you have to move fast so that no one will get mad. Like when preparing

the order you must do it rapidly so that the punched order will be removed in KVS. The same thing

in the customer area, when they pleased you to get it for them you must hurriedly get it so that

they will not wait too long and will not end to anger. The job in McDonald's is not easy, you should

give your full effort and patience because if you fail to do this you might surrender.

“To acquire knowledge, one must study; but to acquire wisdom, one must observe.”

- Marilyn vos Savant

Overall reflection and Self-appearance

I learned a lot in Mcdonalds, one thing is to be confident. Before I enter the store I’m a shy type

person, but since it’s required to greet every costumer so I habituated to do it also. I also learn to

be clean inside and outside the store, even in the house I put everything settle. I also realized that

work is much more difficult than studying, because in work you need to sacrifice even though you

are tired, even you’re not feeling well and your muscles are swelling you have to go to work. I also

learned to be patient, before I easily got mad to people who keeps ordering me and complaining

but now I can handle it. Also to be on time, last year in school I have many records of late, but in

McDonalds I learned to be on time. My experience in the store is so memorable, I got a lot of

friends. I’m so thank to have an experience like this, after all I think I grew up a lot before leaving

the store. I loved the atmosphere in the McDonalds, the personalities of the crews and manager is

just superb. They threat each other like a family even us. I reflected that it is not easy to gain

money, you have to be hardworking so that you can get some. When you are not wise enough you

could not be a successful person. This work immersion program is very helpful because it gives

me an experience that I haven't encounter. In the near future I know that this will help me to achieve

my goals in life and also bring me to the correct path of my dream.

Our ability to achieve success depends on the strength of our wings gained through knowledge and

experience. The greater our knowledge and experience, the higher we can fly

-Catherine Pulsifer
WORK IMMERSION PORTFOLIO AT 417 NEW MOLINO MCDONALD’S,

BACOOR CAVITE

Student Portfolio

Submitted to the Senior High School Department

Gen. Juan Castaneda Senior High School

090 Anabu II-A, Imus City, Cavite

In partial fulfillment of the requirement for

Work Immersion, Academic Track

Science Technology Engineering and Mathematics Strand

Carl Angelo M. Tubesa

January 2020
Letter to the Reader

I am Carl Angelo M. Tubesa a student of Gen. Juan Castaneda Senior High School. I was

deployed at New Molino 417 McDonald's, Bacoor Cavite, as my work immersion area. I made

this portfolio to help you learn who I am, and to learn what I learn in it outside the school. I want

to demonstrate not only my job but also how I learn to work and collaborate with others. I want to

present this portfolio. One of the most important things I've learned during all these ventures is

growing up.

It might be difficult for me to write the exact words of my presentation to you; these words can

be as elusive as reality itself. Especially because, for now, I only have this letter to let you know

from where I am. Nonetheless, if I had to choose one word for the intent of this portfolio, it would

be a presentation, not an invitation. For this very reason, and many others, I made this portfolio to

you only to present how I grow up a lot in McDonald's and what I have experienced.

It has been a great learning process for me throughout the days in McDonald's. I came into the

store not really trusting my own voice and now I am learning to do so by being a crew in

McDonald's. I learned that it’s okay to make mistakes in the beginning, however you can do the

very best when you mastered it already.

One of my weaknesses that I discovered later on in the month was not being strong enough to

endure the exhausting situation. My strength while working is the school, I work hard so that I will

not make any mistakes so that the school will not disappointed on me or us. Honestly, in the first

week I told myself that I can't finish this training but I have a goal, I have to finish this training. I

just think that this training is big help especially to my future.

I hope by reading this portfolio, it clarifies a big part of my life along with my long and short

term goals, strength, flaws, weaknesses, what I’ve perfected, and I’ve accomplished. I don’t

believe that by reading this portfolio you will know everything about me, but I strongly believe

that it will show that I have tried to pass expectations for the school.

Finally, I would like to express my gratitude to you, my dear reader, for taking the time to read

this letter, it would be a disaster to explain from where I am writing it, especially if you have not

traveled through the experience. However, I am very grateful because I am free to tell you this:

whatever you decide to do at the end of this letter, let it be your decision.
Acknowledgement

Work Immersion Program trainees of McDonald’s from General Juan Castaneda Senior High

School would like to express their sincere gratitude to the following:

First and foremost, praises and thanks to the Almighty God, for giving us the strength to fulfill

this training. For the guidance and safety in our journey.

To our work immersion adviser, Dr. Lydia Villanueva, who spent her precious time in guiding

and consulting us in our area. For trusting and giving us the opportunity to work in McDonald's.

And motivating us through her words of encouragement and inspiration.

To our work immersion supervisor, Maam Jhoanna Marie Gutierrez, for welcoming us in the

store and to be part of it. And encouraging us to be part of their team in the near future.

To New Molino McDonald’s mangers, crew chief, crews, and customers, for giving us the

unforgettable experience and teaching us the life of a crew.

To General Juan Castaneda Senior High School faculty members, for their effort in finding the

different area of our work immersion. And trusting us to represent the school.

Nobody has been more important to me in the pursuit of this project than the members of my

family. I would like to thank my parents, whose love and guidance are with me in whatever I

pursue. They are the ultimate role models.

 TABLE OF CONTENTS

A. PRELIMINARY PAGES

Title Page

Letter to the Readers

Acknowledgement

Table of Contents

B. THE BODY

Introduction

Objectives of the Work Immersion

Duration and Place of Training

The Training Area

History of the Training Area

Mission

Vision

Organizational Structure

The Training Experience

Journal

Observation and Insights

Overall Reflection and Self-Appraisal

C. APPENDICES

Resume’

Photocopy of Daily Time Record

Photocopy of Evaluation Sheet

Parent Consent

Medical Certificate

Recommendation
Introduction

Work Immersion is one of the required graduation course requirements. A senior high school

student must undergo Work Immersion in an industry which is directly related to the post-

secondary goal of the student. Through Work Immersion, to enhance their skills, the students are

exposed to and become familiar with the work-related environment related to their field of

specialization. Specifically, the students are able to: (i) gain relevant and practical industrial skills

under the guidance of industry experts and workers; (ii) appreciate the importance and application

of the principles and theories taught in school; (iii) enhance their technical knowledge and skills;

(iv) enrich their skills in communications and human relations; and (v) develop good work habits,

attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges

of employment or higher education after graduation. (DepEd)

The work immersion program provides students with' real work experience,' providing them a

set of skills that can allow them to be more knowledgeable about their career choices and boost

their job prospects. This consists of 80 hours of hands-on experience that Grade 12 students must

undergo in order to expose and familiarize them with the actual work environment and enrich the

skills provided by the school. It is postulated in the rationale for the guidelines for work immersion

in DepEd Order No. 30 s.2017, Section 1, that the subject will provide learners with the opportunity

to become familiar with the workplace, to simulate employment and to apply their skills in the

field of their specialization in an authentic work environment. In addition, to achieve this, learners

are immersed in a real work environment. (Celso Q. Alcantara Jr., 2019)

Immersions can gain new skill sets for the students and strengthen their current capabilities.

Students also get to discover themselves and start their professional growth by immersion. A

person who works well with others is permitted to go to places. Students who are familiar with

this early on are better able to improve their communication skills and can be an asset to the team

in project building. Moreover, at an early age, students are getting financially aware. By being

exposed to a real work environment's day-to-day operations, students learn how to think like an

adult, manage their finances effectively, and be exposed to other related skills such as budgeting

and marketing. Lastly, Students are getting goal-driven. Students have goals. Immersion teaches

them how to achieve these goals by giving them the opportunity to collaborate with and be guided

by highly creative individuals and professionals. (Victory Christian International School, 2015)
History

The first McDonald’s restaurant was started in 1948 by brothers Maurice (“Mac”) and Richard

McDonald in San Bernardino, California. They bought appliances for their small hamburger

restaurant from salesman Ray Kroc, who was intrigued by their need for eight malt and shake

mixers. When Kroc visited the brothers in 1954 to see how a small shop could sell so many milk

shakes, he discovered a simple, efficient format that permitted the brothers to produce huge

quantities of food at low prices. A basic hamburger cost 15 cents, about half the price charged by

competing restaurants. The self-service counter eliminated the need for waiters and waitresses;

customers received their food quickly because hamburgers were cooked ahead of time, wrapped,

and warmed under heat lamps.

Seeing great promise in their restaurant concept, Kroc offered to begin a franchise program for

the McDonald brothers. On April 15, 1955, he opened the first McDonald’s franchise in Des

Plaines, Illinois, and in the same year launched the McDonald’s Corporation, eventually buying

out the McDonald brothers in 1961. The number of McDonald’s outlets would top 1,000 before

the end of the decade. Boosted by steady growth, the company’s stock began trading publicly in

1965.

The public face of McDonald’s was created in 1963 with the introduction of a clown named

Ronald McDonald, while the double-arch “m” symbol became McDonald’s most enduring logo in

1962, lasting far longer than the tall yellow arches that had once dominated the earlier restaurant

rooftops. Other products and symbols would define the McDonald’s brand, including the Big Mac

(1968), the Egg McMuffin (1973), Happy Meals (1979), and Chicken McNuggets (1983).

The chain continued to expand domestically and internationally, extending to Canada in 1967,

reaching a total of 10,000 restaurants by 1988, and operating more than 35,000 outlets in more

than 100 countries in the early 21st century. Growth was so swift in the 1990s that it was said a

new McDonald’s opened somewhere in the world every five hours. It effectively became the most

popular family restaurant, emphasizing affordable food, fun, and flavours that appealed to children

and adults alike.

In the late 20th century, McDonald’s moved beyond the hamburger business by acquiring

Chipotle Mexican Grill (1998), Donatos Pizza (1999), and Boston Market (2000) in the United
States, and in the United Kingdom McDonald’s purchased Aroma Cafe (1999) and an interest in

Pret A Manger (2001), a sandwich restaurant chain. However, by late 2008 McDonald’s no longer

owned or had a stake in any of those companies, instead concentrating on its own brand.

McDonald’s was active in charitable work. In 1974 it joined Philadelphia Eagles football

player Fred Hill, whose daughter had been diagnosed with leukemia, in founding the Ronald

McDonald House in Philadelphia. The residence allowed families to live near the hospital where

their children were receiving treatment. By the early 21st century, more than 360 such houses

existed around the world. The Ronald McDonald House Charities (established 1987) also supports

various other efforts.

Retrieve from: https://www.britannica.com/topic/McDonalds

Mission

To serve the Filipino community by providing great tasting food and the most relevant customer

delight experience.

Vision

UNA SA PAMILYANG PINOY!

Organization Structure