ReliaSoft 2019 Installation and Licensing

There are two alternative ways that ReliaSoft desktop applications may be licensed on your computer:

• If you received a license file (*.lic) and/or a license settings file (*.prnrsl), see Locally Hosted Licensing

• If you received only a license key (a 32-digit alphanumeric code), see ReliaSoft-Hosted Licensing

One or both methods can be used on the same computer. For example, if you have your own single-user license
for BlockSim and will share your department’s new multi-user (floating) license for Weibull++/ALTA, you will
receive a license key for BlockSim and a license settings file for Weibull++/ALTA.

If you will use both types of licensing on the same computer, use the instructions for locally hosted licenses.
When you launch any of the applications that aren’t included in your license settings file, the ReliaSoft License
Manager will allow you to perform the activation of your ReliaSoft-hosted license(s) using a product license key.

1 Requirements for All ReliaSoft Installations

• Before running the installation program, make sure your computer meets the system requirements for
ReliaSoft desktop applications. (See http://www.reliasoft.com/system-requirements.)

• You must be logged in with a user account that has administrative rights.

• It is strongly recommended that you close all other applications during the installation.

2 Locally Hosted Licensing

If you received a license file (*.lic) or license settings file (*.prnrsl), you will be using locally hosted licensing. This
allows you to manage available license seats or CRS units in-house without the requirement to connect to the
ReliaSoft external license server.

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2.1 Setting Up the License Server
First, the administrator must configure the license server by following these steps. If you have already set up a
license server for ReliaSoft or nCode products, you do not need to repeat this process. Note that a server can
run only one *.lic file, so if you have multiple licenses, each will run on a separate server.

It is also important to remember that each license is customized to work only on the computer that you
specified as the license server. This computer must remain on and accessible via the network to all client
computers, with the license service running.

1. In the Windows Firewall control panel's advanced settings, add inbound rules to configure the Windows
firewall to allow inbound connections on the following ports:

• TCP 6220

• UDP 6200

2. Open the ReliaSoft ePack and decompress the *.zip archive in the Locally Hosted Licensing Utility folder.

3. Install the HBM Prenscia Licensing Administration utility by double-clicking licinst.exe and following the
prompts. The utility will start as soon as installation is complete.

4. On the Server tab of the license admin utility, click Configure License Server and enter the port number
(this will be 6220 by default—if you must change it to fit your environment, you will need to adjust your
Windows Firewall settings and the license path on the client computers accordingly). Then browse for
the *.lic file.

5. Provide each client user with the path to the license server computer and the license settings file
(*.prnrsl) for this license, if one was provided.

2.2 Setting Up the Client Computer(s)

Once the license server has been set up, perform the following steps for each client installation. If you have
previously connected the client computer to the appropriate license server, you can start at step 4.

1. Open the ReliaSoft ePack and decompress the *.zip archive in the Locally Hosted Licensing Utility folder.

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 2. Install the HBM Prenscia Licensing Administration utility by double-clicking licinst.exe and following the
prompts. The utility will start as soon as installation is complete.

3. On the Client tab of the license admin utility, click Set Client License Path, and then click Add Network
Host or enter the license path directly in the window (use the network host format; e.g.,
port@serverhostname).

The client computer will check for available license seats in the specified order (i.e., it will go to the top
server listed and if no license seat is available there, it will check the next server down, and so on).

Note that you can delete a license location by highlighting the line and deleting it.

4. Install the ReliaSoft desktop applications by double-clicking the installation program from the ePack (e.g.,
ReliaSoft2019.exe) and following the prompts.

5. If you were provided with a *.prnrsl file, open the Import/Export License Settings utility by choosing
ReliaSoft 2019 > ReliaSoft 2019 License Settings Import-Export (Windows 8 and 10) or ReliaSoft 2019 >
Additional Tools > ReliaSoft 2019 License Settings Import-Export (Windows 7) in the Windows Start
menu. Follow the on-screen instructions to import the *.prnrsl file.

The first time you launch an application, you may be asked to provide your name and basic contact information.
This is required to be eligible for technical support.

2.3 Ongoing License Administration

After initial installation and setup, there are various tasks that the license administrator may need to perform.

Required Task: Log Files

For each locally hosted license, the license administrator must remit log files to HBM Prenscia on a quarterly
basis, in accordance with the license agreement. When the license server has been started, the log file will be
automatically generated in the directory <installation path>\HBM Prenscia\Licensing\log. At the end of each
quarter, use a file compression utility to compress the quarter's *.csv file (indicated by a year and quarter
abbreviation in the filename) into a *.zip file and send the compressed file to logfile@hbmprenscia.com.

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Licensing Administration Window
You will use the HBM Prenscia Licensing Administration utility when you set up the license server and the client
computers. If you need to open the utility again at a later time, choose HBM Prenscia Licensing > Licensing
Administration in the Windows Start menu. You can:

• Use Display Server Host IDs to copy or save the host ID information for the current computer, if needed by
technical support.

• Use Configure License Server if you need to stop, change and/or restart the service on the license server.
For example, when you renew your license or if your company purchases additional license seats, we will
provide you with a new *.lic file.

• If you are experiencing issues serving licenses, click Restart Service to force the service to reset.

• To replace a *.lic file, click Stop Service, make the changes and click Start Service.

• Use View License Server Status to display the status of the license server and which license seats are
currently in use. You can use this tool to view information for any of the license servers that your
organization has set up.

• Host: set to localhost to view the statistics for the current license server. To view stats from another
license server, enter the name of the computer on the network or an IP address.

• Port: 6220 is the default.

3 ReliaSoft-Hosted Licensing
If you are requesting a demo or have already received a license key (a 32-digit alphanumeric code), you will be
using ReliaSoft-hosted licensing.

If your computer has an active Internet connection and your firewall allows the software to access the ReliaSoft
secure external license server at https://validate.reliasoft.org, only a few simple steps are required for
activation:

1. Install the ReliaSoft desktop applications by double-clicking the installation program from the ePack (e.g.,
ReliaSoft2019.exe) and following the prompts.

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 2. The first time you launch an application, the activation wizard will appear. On the first page, select
whether you want to activate a license or request a free demo license.

3. On the next page, enter a valid e-mail address to serve as your ReliaSoft ID. This is the e-mail address
where you will receive confirmation e-mails from the ReliaSoft license server. It will also identify all of the
products registered to you. This must be your company e-mail address— not gmail, hotmail, etc.

• Name and Contact Info: If this is the first time that you have registered a ReliaSoft desktop application
on this computer with this e-mail address, the next page will request your name and basic contact
information.

• Demo License: If you need a demo license, most requests will be addressed immediately during normal
business hours; for some locations, please allow up to 2 business days.

4. On the next page, enter the product license key provided to you. Tip: If you are able to copy the key from
a product delivery e-mail, the Paste icon saves time by automatically entering each section into the
appropriate input box.

• Confirmation Codes: If your license type requires a confirmation code, the next page requires you to
copy/paste a code that you will receive via e-mail. Tip: If the e-mail does not appear in your Inbox
within a few minutes, check your Junk mail or SPAM folders.

• Activate Multiple Applications: If your license key includes other ReliaSoft desktop applications that
have not yet been activated on this computer, the next page gives you the opportunity to activate any
or all of them at the same time.

5. When you see the “Your product has been activated” message, click Finish to start using the software.

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3.1 Problems Communicating with the ReliaSoft License Server
Floating Licenses:
If your organization has a Floating License, your access to the application at any given time depends on how
many other users who share the license are accessing the application at the same time. After the initial
activation (i.e., the steps described above), the software will automatically check the server each time you try to
access the application. Therefore, the computer must have an active Internet connection and must be able to
access the ReliaSoft license server whenever you wish to use the software. You may need to adjust your Internet
and/or firewall settings and/or set the server as a trusted location in order to use the application. To determine
whether your computer will be able to connect with the ReliaSoft license server each time you use the
application, you can download a test application from http://www.reliasoft.com/check-requirements.

Deactivation:
The ReliaSoft license server will prohibit future activations that would exceed the limits of your license key;
therefore, it is important to deactivate ReliaSoft desktop applications if they are no longer being used by a
particular computer and/or user. You will be prompted to deactivate upon uninstall, and you also have the
option to deactivate without uninstall if desired. For details, visit http://www.reliasoft.com/deactivating-
applications.

Personal or Corporate Firewalls:

The software must communicate with the ReliaSoft license server at https://validate.reliasoft.org each time you
activate a particular application on a particular computer. Personal or corporate firewalls can block this
communication. Possible solutions:

• Personal firewalls (Norton Firewall, ZoneAlarm, BlackIce, Outpost, McAfee Firewall, etc.) need to be
configured to allow the software to communicate with the server. Generally, these products will ask for
your authorization when the software first tries to establish communication with the server (e.g.,
“BlockSim.exe is attempting to access the Internet. Do you wish to authorize it?” or something similar). It is
recommended to make this authorization permanent if possible.

• Some firewall configurations block all new programs without any warning. To activate the software, it will
be necessary to manually add the software name to the authorized list. Provide for unlimited access for the
software.
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 • If all of this still fails, try to deactivate the firewall temporarily until the software has been activated. The
majority of firewalls have an option to suspend their action. If not, you will have to terminate the firewall.
Activate the software and then reboot your machine to restore firewall action.

• For network or corporate firewalls, you may need to ask the network manager to make the required
settings to allow the software to communicate with the ReliaSoft license server and/or add this domain to a
trusted list.

3.2 Alternative Ways to Activate

If the software is not able to communicate directly with the ReliaSoft license server, there are alternative
options. If all else fails, you can contact us (https://support.hbmprenscia.com) to obtain an Activation Code.

3.2.1 Proxy Settings

If you have an Internet connection (green check mark) but the software is unable to communicate with the
ReliaSoft license server (red x), you can attempt to use alternative credentials by clicking Proxy Settings.

IMPORTANT: For Floating Licenses, if your organization's proxy settings change regularly, we do not recommend
using this process. Please consult your network administrator for setup assistance.

Enter the information required (you may need the assistance of your network administrator to complete this)
and click Test Settings. The OK button will become enabled if the test is successful. If the proxy fails, you can
click Cancel and try another method.

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Note that if you have activated the software on your computer using a proxy and the proxy settings
subsequently change, you will need to update the settings for the ReliaSoft desktop applications. The easiest
way to return to the Proxy Settings window is to launch a ReliaSoft application that you have not activated on
your computer. If you have activated all applications, please contact technical support
(https://support.hbmprenscia.com) for assistance.

3.2.2 Request an Activation Code via the Web

To request an Activation Code using our web form, you can select Use an Activation Code, continue until you
reach the screen shown next and click the Get an Activation Code online link, or you can go directly to
http://validate.reliasoft.org/UserManagement/ActivationCode.aspx in your web browser. Enter the required
fields and click E-mail Activation Code.

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4 Deactivating ReliaSoft Desktop Applications
The following information applies to ReliaSoft-hosted licenses only.

Depending on your license type, there may be a limit to the number of computers and users for which a
ReliaSoft desktop application can be activated at the same time with the same license key. Therefore, if you do
not plan to continue to use an application on a particular computer (or for a particular user), it is very important
to deactivate it. The license server will prohibit future activations that would exceed the license key's limits. If
you do not free up activations that are no longer being used, the license may be unavailable for later activation
on other computers and/or for other users.

For example, a Named User License permits the user to activate the application on one computer at any given
time. If you need to change computers, you must deactivate from the old computer before you will be able to
activate on the new one.

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There are three ways to deactivate ReliaSoft desktop applications:

1. Upon Uninstall: When you uninstall ReliaSoft 2019, you will be prompted to deactivate all applications
for all users on that computer. If you are not able to complete the deactivation at that time (e.g., because
you do not have a network connection to the ReliaSoft license server), you will need to contact technical
support for assistance (https://support.hbmprenscia.com).

2. Deactivation Without Uninstall:

• From within the application you wish to deactivate, choose File > Help and click the License Manager
link.

• Enter your password or click Cancel to proceed without it. (A password is not required for
deactivation.)

• Click the Deactivate button in the center of the License Manager window.

• You will be prompted to confirm. When you do, the application will immediately close and you will not
be able to run it on this computer without activating again.

• Repeat the process for any other applications that require deactivation.

3. Contact Us: If you were unable to deactivate during the uninstall, or if you did not uninstall and no longer
have access to the computer, you will need to contact technical support for assistance
(https://support.hbmprenscia.com).

5 Uninstalling ReliaSoft 2019

If you wish to stop using all of the ReliaSoft desktop applications on this computer, you can perform the
following steps to uninstall ReliaSoft 2019:

1. Make sure you do not have any ReliaSoft desktop applications currently open.

2. For locally hosted licenses, if you are uninstalling permanently (i.e., if you are not doing this as part of an
uninstall/reinstall), open the Import/Export License Settings utility by choosing ReliaSoft 2019 > ReliaSoft
2019 License Settings Import-Export (Windows 8 and 10) or ReliaSoft 2019 > Additional Tools >

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 ReliaSoft 2019 License Settings Import-Export (Windows 7) in the Windows Start menu. Follow the on-
screen instructions to delete the license settings file.

3. Open the Windows Control Panel and click Programs and Features (or use the search box in the
Windows Start menu to find and select Add or Remove Programs).

4. In the Uninstall or change a program window, double-click ReliaSoft 2019 and follow the prompts.

5. If you have installed the HBM Prenscia Licensing Administration tool, you can follow similar steps to
uninstall it.

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