1

“A STUDY ON THE ADMINISTRATION DEPARTMENT OF VADAMALAYAN

HOSPITAL”

A Summer Training Report Submitted in Partial Fulfillment of

The Requirements for the degree of
BACHELOR OF BUSINESS ADMINISTRATION

SUBMITTED BY
P. RAM DEVIKA(18BAAE038)
M. MANI PRIYA(18BBAE025)
K. SWETHA(18BBAE056)
R. PREETHIKA(18BBAE035)
P. DEVI PRIYA (18BBAE009)

Under the guidance of

Mrs. JOSEPHINE ALICE MARY M.B.A.

DEPARTMENT OF BUSINESS ADMINSTRATION

LADY DOAK COLLEGE
(An autonomous institution affiliated with kamaraj university)
Madurai-625002
 1

Ms. ram devika, Ms. preethika, Ms. mani priya, Ms. swetha, Ms. Devi priya
DEPARTMENT OF BUSINESS ADMINISTRATION,
LADY DOAK COLLEGE,
MADURAI-625002

DECLARATION

We, Ms. Ram devika, Ms. preethika, Ms. Mani priya, Ms. swetha, Ms. Devi priya, hereby
declare that the project submitted to department of business administration in partial fulfilment
of the requirement for the degree of bachelor of business administration entitled “A STUDY ON
THE ADMINSTRATION DEPARTMENT OF VADAMALAYAN HOSPITAL “ is a
record of the original work done by us, during the period of study in lady doak college, Madurai
under the supervision and guidance of Mrs. JOSEPHINE ALICE MARY, M.B.A. it has not been
submitted to any other university or institution for the award of any degree or diploma.

SIGNATURE OF THE CANDIDATES

Place: Madurai

Date: 10/06/19
 1

ACKNOWLEDGEMENT
“it is not possible to prepare a summer training report without the assistance and encouragement
of other people. this one is certainly no exception”

On the very outset of this report. we would like to extend our sincere and heartfelt obligation
towards all the personages who have helped us in this endeavor. without their active guidance,
help, cooperation and encouragement, we would not have made headway in this project.

First and foremost, we are expressing our thankfulness and praise to the almighty lord for his
guidance and blessings throughout our entire training period.

we would also like to sincerely thank the department of business administration, lady doak
college for giving us such a wonderful opportunity to get practical exposure in the field of
administration department. our sincere gratitude is extended to Mrs. Josephine Alice Mary, our
professor for giving us guidance and unlimited motivation throughout the training period.

We would like to thank vadamalayan hospital, Madurai for permitting us to train under the
guidance of human resource manager Ms. Uma we privileged to experience a sustained
enthusiastic and involved interest from her side. This fueled our enthusiasm even further and
encouraged us to boldly step into what was a totally dark and unexplored expanse before us. we
would like to thank her for her guidance and her generosity to share her tremendous knowledge.

Our next gratitude will be to all of the staffs of vadamalayan hospital for willing to accept us into
their family.

We would like to convey our deepest gratitude towards our family for supporting us throughout
this training period and providing us the necessary confidence to enter into the real world and
face everything it has to offer us.

we would like to thank all our friends who also went to different institutions for training and
helped us in guiding as to what all information we had to gather during the training period.

We convey our gratitude to all the unnamed people who also were part of this report by helping
us in one way or another, supporting us and guiding us throughout the period of training.

THANK YOU!!
 1

CONTENTS

S.NO PARTICULARS PAGE NO.

1. Report details.

2. Introduction

Company profile
3.

4. History of vadamalayan hospital

5. branches

6. Organization structure

7. Departmental study

8. Finance department

9. Human resource department

10. MRD department

11. Housekeeping department

12. Vadamalayan services

13. Learning outcome

14. conclusion

15. appendix
 1

REPORT DETAILS

Objectives of the study:

 To study the organization structure.

 To know the different types of schemes and services they are dealing with.
 To know the different functions of all the departments.
 To know the responsibilities of top management and how to execute
responsibility in a competitive economy.
Scope of the study:

 It helps in understanding the working environment and the procedural setup of

the hospital.
 It helps in gaining the practical experience.
 It helps in knowing about the functioning of the administration department.

Limitations of the study:

 The time period of 30 hours is too small to cover all the aspects of the
hospital management.
 Certain information provided in this project report is received from
individuals who have their own perceptions, limited exposure and personal
knowledge level.
 The information provided in the websites is different from one website to
another. So, most of the information provided are from a limited number of
reliable websites.
Period of study:

the period of study is a limited time of thirty hours, which equals to around six
working days. Each working day consists of five hours from 9AM to 1PM,

 which equals to thirty hours. The training was undertaken from may10th to
may15th of 2019
 1

INTRODUCTION
“knowledge is of no value unless you put into practice”.
-Anton Chekhov.
In-plant training or IPT is the most essential part of the academics. It enables
students to get hands-on and real-time exposure and experience. only through IPT,
the students get to transform their theoretical knowledge to a practical solution.
The industries nowadays, prefer students with practical knowledge over
bookworms. So even if a student is a university topper, if he/she is not tuned for
the industry, then there is no use.

The department of business administration, lady doak college too provides its
students such an opportunity where we, as students get to train in prestigious
companies as a part of our academics, for a short valuable period of time to get
proper exposure of work area. I had chosen to visit vadamalayan hospital in
Madurai in order to complete my training.

It was the post – independence era and just began to rotate its wheels toward nation
– building. There were only a few visionaries who believed that, the country was
more important than home and Dr. Vadamalayan was one such legend who
pulsated with mission of serve – all. He added flesh and blood to his birth's cause
and created Vadamalayan Hospital, a multi – specialty modern health provider to
all classes of the society, which was aptly inaugurated by the then Chief minister
Thiru. K. Kamarajar. Ever since inception the hospital practices Evidence Based
Medicine to give ethical, timely and effective treatment for the ailing from all over
south Tamilnadu. It continues to stay a top and is committed to updating facilities,
equipment and technology. Now it had branched out into generating skill human
resource through quality higher education in the health care sector. And thus,
Vadamalayan Institute came into existence in the year 2006, with the steadfast
 1

attempt of Dr. Pugalagiri Vadamalayan, the successor of the founder, to create

adequately trained professionals in paramedical sciences. The institute was
inaugurated by the hospital was given an ISO 14001: 2004 certificate for
Environmental Management System, the first hospital in India to receive this
honor.

HEALTH CARE INDUSTRY:

he healthcare industry (also called the medical industry or health economy) is

an aggregation and integration of sectors within the economic system that provides
goods and services to treat patients with curative, preventive, rehabilitative, and
palliative care. It includes the generation and commercialization of goods and
services lending themselves to maintaining and re-establishing health. The modern
healthcare industry is divided into many sectors and depends on the
interdisciplinary teams of trained professionals and paraprofessionals to meet
health needs of individuals and populations.

The healthcare industry is one of the world's largest and fastest-growing industries.
Consuming over 10 percent of gross domestic product (GDP) of most developed
nations, health care can form an enormous part of a country's economy. For the
purpose of finance and management, the healthcare industry is typically divided
into several areas A healthcare provider is an institution (such as a hospital or
clinic) or person (such as a physician, nurse, allied health professional or
community health worker) that provides preventive, curative, promotional,
rehabilitative or palliative care services in a systematic way to individuals, families
or communities.
 1

The World Health Organization estimates there are 9.2 million physicians, 19.4
million nurses and midwives, 1.9 million dentists and other dentistry personnel, 2.6
million pharmacists and other pharmaceutical personnel, and over 1.3 million
community health workers worldwide, making the health care industry one of the
largest segments of the workforce.

The medical industry is also supported by many professions that do not directly
provide health care itself, but are part of the management and support of the health
care system. The incomes of managers and administrators, underwriters and
medical malpractice attorneys, marketers, investors and shareholders of for-profit
services, all are attributable to health care costs.

COMPANY PROFILE:

TYPES OF BUSINESS ENTITY PRIVATE

INDUSTRY HEALTH CARE

HEAD QUATERS MADURAI,INDIA

 1

KEY PEOPLE Dr. P. VADAMALAYAN FOUNDER

EMPLOYEES 3000+

WEBSITES WWW.vadamalayan.org\

History of Vadamalayan Hospitals:

Dr.P. Vadamalayan, founder and a great visionary devoted his life to public service
and to the health care service for the people down south Tamil Nadu. He started his
self-less and tireless medical service in the early 1930. He practiced “Evidence
based medicine” to provide ethical, timely and effective treatment for the ailing
people from all over south Tamilnadu.A 10 bedded clinic at the palace road,
Madurai with modern equipment’s (like 300 MA X-Ray Machine, an unknown
entity at that time) was a boon to the people in and around Madurai at that period.
Dr. Vadamalayan was doyen among medical professionals of yester years. His
meritorious service in health care was acknowledged aptly by “Rao Bahadur
Award”.
He was an honorary surgeon till retirement at the Government Erskine hospital –
and consultant visiting surgeon till his life time.

About their Visionary:

Dr.P. Vadamalayan, our founder and a great visionary devoted his life to public
service and to the health care service for the people down south Tamil Nadu. He
 1

started his self-less and tireless medical service in the early 1930. He practiced
“Evidence based medicine” to provide ethical, timely and effective treatment for
the ailing people from all over south Tamilnadu.A 10 bedded clinic at the palace
road, Madurai with modern equipment’s (like 300 MA X-Ray Machine, an
unknown entity at that time) was a boon to the people in and around Madurai at
that period.
Dr. Vadamalayan was doyen among medical professionals of yester years. His
meritorious service in health care was acknowledged aptly by “Rao Bahadur
Award”.
He was an honorary surgeon till retirement at the Government Erskine hospital –
and consultant visiting surgeon till his life time.
Besides health care sector, he had a very keen interest in uplifting the academic
arena of Madurai, to bring in quality education, to reach the unreached, and the
following are the few of his contributions in academics:
 When Madurai Kamaraj University was started as Madurai University,
Dr.P.Vadamalayan was the first syndicate member for life time, nominated
by the then Chief minister Thiru.C.N.Annadurai. He was instrumental in
bringing Madurai Medical College. He was the founder president of SVN
college, and Jeyaraj Nadar School. He was in the administrative board of the
The American College and helped to bring in various departments.
 His philosophy of social responsibility received its most enduring expression
when he founded and presided the Cheshire home-a Home for aged in
Madurai from 1968-1972. He was the president of the Red Cross Society for
lifetime in Madurai. He was always keenly aware of the need to help others,
and during his lifetime, he helped many quietly and without fanfare.
 1

 During one of his felicitations, he donated his prize money for the best
outgoing students in the field of pathology and anatomy. As an honor the
award is named after him.
 In remembrance of his tireless service in Rajaji Hospital, his photograph is
still maintained at the entrance of the main operation theatre.
 We, at Vadamalayan Hospital imbibe his values and principles and strive
hard to provide compassionate, patient-centered health care service.
Vision:
To be the Hospital of Choice in providing the highest Quality health care
services to all sectors of the society.
Mission:
To Deliver compassionate, patient centered care in a multi-specialty tertiary health
care facility to constant practice of “Evidence Based Medicine”
Quality Policy:
We deliver comprehensive, quality medical services through continuous
improvement with technical expertise and safety that is extraordinarily effective.

BRANCHES:

Title Address Phone

Vadamalayan 15/1,Jawakar Road, 0452- 2545400, 4361022, 4361033

Hospitals – A Chokkikulam Madurai-625
Block 002.
 1

Title Address Phone

Vadamalayan 9 A, Vallabhai Road, 0452- 2545400, 4361022, 4361033

Hospitals – B Chokkikulam, Madurai -
Block 625002.

Vadamalayan 77-80, Chinnakadai Street, 0452 - 4371011, 4371000

Hospitals - South Gate, Madurai -
Unit II 625001

Vadamalayan 9/2, New Agrakaram, Near 0451 - 2426744, 82205 06555

Diagnostic Gomathi Lodge, Palani
Centre - Road, Dindigul - 624001
Dindugal

Vadamalayan 6-8, Seethalakshmi 0452 - 4367555, 97900 32083

Healthcare - Complex, Thirunagar 3rd
Thirunagar stop, Madurai - 625006

Vadamalayan 8/142, Church 2nd Street, 04565 - 400134, 80567 55566

Healthcare - T.T.Nagar, Karaikudi -1
Karaikudi

Vadamalayan 432/02, KMS Stone, Justin 98421 67595

Emergency Nagar, Paravai, Madurai -
Accident 625402
Relief Centre
NH-7
 1

Title Address Phone

Occupation Amway, Nilakkottai 0454 - 3301444, 94432 95295

Health
Centre

Occupation Honeywell Premises,

Health Matuthavani & Thirunager
Centre

ORGANIZATIONAL STRUCTURE – MACRO LEVEL

 1

ORGANIZATIONAL STRUCTURE- MICRO LEVEL

DEPARTMENTAL STUDY:

In order to function efficiently and effectively every organization has a functional

department. it’s important to drive departments so that the work is divided into
units and departments. This division of work is helping in bringing the
specialization in various activities of concerns and helps in putting right me on
right job which can be done by selecting people for various departments according
to their qualifications, skills and experience. This is helping on defining the job
properly which clarifies the role of every person.
 1

Vadamalayan hospital has the following departments:

 Financial department
 Human resource department
 Health care services department
 IT department
 Medical records department
 Power house department
 Safety and security
 General store
 House keeping
 Quality department
 Bio medical department

FINANCIAL DEPARTMENT:

Finance department is regarded as the life blood a business enterprise. This is

because in the modern money oriented economy. Finance is the one of the basic
foundation of all kind of activity. It is the master key which provides access to the
entire source for being employed in manufacturing and merchandizing activities. It
has rightly been said that the business needs money to make more money.
However, it is also true that money begets more money, only when it is properly
managed. Hence, efficient management of every business enterprise is closely
linked with efficient management of its finance.
 1

Finance functions at vadamalayan hospital:

There exists an inseparable relationship between finance and other functional

departments such as marketing, HR, IT etc. almost all kinds of business activities,
directly or indirectly involve the acquisition and use of funds. The finance function
of raising and using money although has a significant effect on other functions. Yet
it needs not necessarily limit or constraint the general running of the business.

The functions are:

 Proper use and allocation of funds.

 Taking sound financial decisions.
 Improving profitability through proper financial controls.

Finance functions are performed simultaneously and in the normal course of the
business and they need skillful planning, control and execution.

Hospital information system:

 1

In vadamalayan hospital.ltd, financial control is carried out by the back on monthly

and year basis. According to revenue, purchase bills, etc. the organization controls
finance by “Hospital information system” (HIS).

Billing:

The billing department has three different sections:

1. Inpatient billing.
2. Outpatient billing (consultation)
3. Outpatient billing (X- rays, tests, etc.)

1 inpatient billing:

at the time of discharge, the patient activity chart is sent to inpatient pharmacy,
food and dietary department to note the medicine and food expenses. There are two
ways of paying the bill that is, in the form of cash or credit. If the patient doesn’t
have health insurance then, the bill is paid on cash basis. If the patient has health
insurance. If the patient has health insurance. The bill is faxed or sent to the
insurance company for the necessary approval. Approval of medical expenses
incurred by the patient and the same is collected with the credit period of 30days.

2. outpatient billing (consultation).

Any outpatient has to pay the fixed amount of consultation charges every time they
consult doctors. The billing is done for the same.

3 outpatient billing (X-rays, tests, etc.)

This section of billing prepares a final based on different testes such as X- RAYS
etc. the patient has undergone and the amount is collected in cash for the same.
 1

The Performa statement containing various heads under which transactions takes
place is vadamalayan hospital are shown below in below table.

Expenses under purchase accounts include consumable of varous departments, this

expense includes

 Ambulance charges
 Bio-medical waste and corporation tax.
 Lab test charges, etc.

Employees cost include

 Boarding and lodging

 Hostel charges, PF contributions
 Training expenses, salaries and wages, etc.

Finance changes include bank charges, credit charges, interest on loans,

administration cost includes electricity charges, internet charges, legal expenses,
office expenses, sales and marketing, advertisement, publicity-camp, sales
promotions, etc.
 1

HUMAN RESOURCE DEPARTMENT:

Human resource management (HRM or HR) is the strategic approach to the

effective management of people in an organization so that they help the business to
gain a competitive advantage. It is designed to maximize employee performance in
service of an employer's strategic objectives. [need quotation to verify] HR is
primarily concerned with the management of people within organizations, focusing
on policies and on systems. HR departments are responsible for overseeing
employee-benefits design, employee recruitment, training and development,
performance appraisal, and Reward management (e.g., managing pay and benefit
systems). HR also concerns itself with organizational change and industrial
relations, that is, the balancing of organizational practices with requirements
arising from collective bargaining and from governmental laws. [need quotation to
verify]

Structure of human resources department:

 1

Vadamalayan hospital recruit’s personnel mainly in the areas:

 Doctors (all specialties).

 Nurses.
 Security guards, peons, helpers, receptionists, ect.
 Billing manager, financial controller, finance manager, financial analyst
 Computer science engineers
 Vadamalayan hospital also takes in candidates for front office staff,
maintenance department etc.

After recruitment training and development:

Training and Development is one of the main functions of the human resource
management department. Training refers to a systematic setup where employees
are instructed and taught matters of technical knowledge related to their jobs. It
focuses on teaching employees how to use particular machines or how to do
specific tasks to increase efficiency. Whereas, Development refers to the overall
holistic and educational growth and maturity of people in managerial positions.
The process of development is in relation to insights, attitudes, adaptability,
leadership and human relations.

 On- the job method

 Job rotation method
 Training by experienced person
 Conference method

Also training need analysis is done for the existing employees to see if they are
weak in soft skills, being regularly absented
 1

INFORMATION TECHNOLOGY DEPARTMENT:

Information Technology Department performs these core functions: Introduces

and maintains computerized information systems to process data efficiently to
produce useful and timely information. Provides the appropriate hardware,
software, networking and communications infrastructure for automation.

What Are the Duties of an IT Department?

 Programming. As a programmer, they are responsible for creating new

programs for the organization.
 Company Website. The IT department creates and maintains the company's
website.
 Technical Support. The IT department in any organization provides support
to computer users in the company.
 Administration.

Structure of IT department:

Functions of IT department in vadamalayan hospital:

The main functions of this department are:

 1

 To maintain patient’s database.

 To maintain billing records
 Providing and solving grievances regarding hardware and software network
in the hospital
 To maintain biometric attendance
 Discharge summary, purchase and sales records.
 Admission

MEDICAL RECORDS DEPARTMENT:

The terms medical record, health record, and medical chart are used somewhat
interchangeably to describe the systematic documentation of a single patient's
medical history and care across time within one particular health care provider's
jurisdiction. The medical record includes a variety of types of "notes" entered over
time by health care professionals, recording observations and administration of
drugs and therapies, orders for the administration of drugs and therapies, test
results, x-rays, reports, etc. The maintenance of complete and accurate medical
records is a requirement of health care providers and is generally enforced as a
licensing or certification prerequisite.

The terms are used for the written (paper notes), physical (image films) and digital
records that exist for each individual patient and for the body of information found
therein. Medical records have traditionally been compiled and maintained by
health care providers, but advances in online data storage have led to the
development of personal health records (PHR) that are maintained by patients
themselves, often on third-party websites. This concept is supported by US
national health administration entities and by AHIMA, the American Health
Information Management Association.
 1

MRD in vadamalayan hospital:

The decentralized MRD caters to all out patient and in patient in the hospital
having 4trained staff. It plays an important role in hospital management. It is the
back bone of the hospital.

Structure of MRD department:

Functions:

 Primary function is to ready availability of MR.

 1

 Its responsible for creation, care, collect, code, storage, issue and retrieval
and of health information
 To file and keep records as well as maintaining confidentiality of records
 To co-operate with the health care professionals in order to obtain
comprehensive patient records
 To assemble the MR in accordance with prescribed order.
 To retrieve the MR to meet the need of patient, doctors and studies
 To control the movement of patient files
 To inform communicable diseases and vital statistics to government
authority
 To give adequate information to the insurance

HOUSE KEEPING DEPARTMENT:

HOD

7 SUPERVISORS

60 MEMBERS

The control of hospital infections requires team work. Housekeeping one of whose
responsibilities is the control of infection and sanitation is one of the professional
groups which take part in this team. Housekeeping services includes activities
aimed to maintain a healthy, clean, orderly, safe and pleasant environment by
 1

making the maximum use of the facilities of hospitals. In hospitals cleaning service
carried out in accordance with certain provisions not only has a positive effect on
the morale, welfare and safety of the patients but also prevents a lot of areas from
becoming a source of infection. The Housekeeping Department has a distinctive
role, in modern hospital administration, as regards with its functions of cleaning of
hospitals, infection control, sanitation, and decoration as well as the administration
of the housekeeping staff. There are various factors playing in the development of
hospital infections.

Controlling of microorganisms, hence of the infections, in hospitals is a

multidisciplinary issue. Therefore, an Infection Control Committee ought to be
formed in every hospital. This committee should include wide representation from
relevant departments: e.g. Management, Nursing, Physicians, Microbiology,
Pharmacy, Infection control practitioners and Housekeeping, personnel etc. The
Housekeeping Department in hospitals helps in prevention and minimizing of the
effect of the microorganisms in the environment by training its staff on regular
basis, along with regular controls of cleanliness and applying the programs
declared by the Infection Control Committee.

SHIFT:1

Morning 5am – evening 6 pm.

SHIFT:2

Evening 6pm – morning 5am.

 1

VADAMALAYAN SERVICES.

PHARMACY:

Vadamalayan Hospitals has its own in-house pharmacy in all its hospital units.
Besides these, our pharmacies operates at various places in and around Madurai.
All our pharmacies are well stocked with quality medicines. There are many value
added services that help the patients to procure the medicines more easily.

 Door delivery of medicines (By placing the order through phone)

 Sending the medicines through courier,

Payment for the same can be deposited in our account whose details are as
below :

Account Name : Vadamalayan Medicals

Bank : Tamilnadu Mercantile Bank
Account No : 118150050801179
IFSC : TMBL0000118
Branch : Chinthamani

Title Address Phone

VADAMALAYAN Old No.273, New 0452 - 4267055, 95970 57222

MEDICALS - No.47, Pallivasal Street,
GORIPALAYAM
 1

Title Address Phone

Goripalayam, Madurai -
625 002.

VADAMALAYAN Anjal Nagar, Koodal 0452-2660644, 97900 32086

MEDICALS - nagar, Madurai 625018
KOODAL NAGAR

VADAMALAYAN 1/18, South veli street, 0452-4240005, 80567 44422

MEDICALS - Madurai - 625 001.
SOUTH VELI
STREET

VADAMALAYAN 17, J.Rani towers, 0452 - 4200042, 80567 33133

MEDICALS - Sakthi Velan 1st Street,
S.S.COLOVY S.S.Colony, Madurai -
625016

VADAMALAYAN 45, HIG Colony, 80 0452-4390380, 97900 32087

MEDICALS - ANNA Feet road, Anna Nagar,
NAGAR Madurai - 625020

VADAMALAYAN 251, Trenty Enclave, 0452 - 4390370, 96003 82244

MEDICALS - Rathinasamy Nadar
road, Krishnapuram
 1

Title Address Phone

KRISHNAPURAM Colony, Madurai -

COLONY 625002

VADAMALAYAN 33/5, 0452 - 4390290, 96009 32080

MEDICALS - Sundararajapuram,
JAIHINDU PURAM A.A.Road, Jeeva Nagar
1st street,
Jaihindupuram,
Madurai - 625001.

VADAMALAYAN Madurai Airport, 97900 32085

MEDICALS - Madurai
MADURAI
AIRPORT

VADAMALAYAN 78 A/1, T.P.K Road 0452 - 4365020, 82202 34666

MEDICALS - Andal puram, Madurai -
ANDALPURAM 625003.

VADAMALAYAN 5 & 6, Municip Court 04549 - 400022, 80567 77339

MEDICALS - Road, Municipality
THIRUMANGALAM Office, Thirumangalam,
Madurai.
 1

BLOOD BANK:

Vadamalayan Blood Bank is a High-Tech component level blood bank. It was

established on 05/July/2005 License No 260/05. The blood bank occupies an area
of 1600 Sq ft. within the hospital premises. License No 3116/D2 (4)/1/05, Dated-
07/November/2006, Granted permission to conduct blood donation camps. The
blood bank reached the states of regional transfusion centre. It was started with the
intention to invite quality blood and its components to the needy patients. Blood is
received only from healthy voluntary donors.

High-Tech instruments and equipments are available to collect, separate and store
whole blood and blood components. Component level facility includes supplying
fresh frozen plasma, platelet concentrate and cryoprecipitate at the time of help.

Vadamalayan Blood Bank is a state of art blood bank in Madurai city serving 24
hours. A team of qualified personnel’s including a blood bank medical officer, a
nursing staff, 2 technical staff and a technical supervisor take care of the
functioning of the blood bank round the clock.
 1

ORGAN TRANSPLANTATION:

Organ Transplantation is a medical procedure in which an organ is removed from

one body and placed in the body of a recipient, to replace a damaged organ.

Organ donors may be living or brain dead person.

Donor:
The person who gives the organ is called the donor.

Recipient:
The person who receives the organ is called the recipient.

The person who receives the organ is called the recipient.

Chapter 1 Kidney Transplantation

 Spouse

 Relatives

 Distant Relatives

Chapter 2 Heart Transplantation

Chapter 3 Liver Transplantation

For Any Queries regarding Transplant – Please contact Organ Transplant

Coordiantor
Phone numbers : 75400 59111
Email : transplant@vadamalayan.org
 1

NUTRITION & DIETITICS:

 You are provided with a well-balanced, nutritionally adequate diet,

following the orders of the physician.

 You are served with a blend of home-cooked foods and ready-prepared heat
& serve items that are characteristic of the area, in an attractive manner.

 Your likes and dislikes are considered before planning a menu.

 Everything is done to make your food safe, in right temperature and

excellent quality.

 The department provides inpatient and outpatient, individual, and group

nutrition education

 Inpatient nutrition education is provided by the Dietitian and the Outpatient

nutrition consultation is provided by the Dietitian upon receiving a written
order from the physician.

 The Dietary department realizes the importance of involvement of a family

in a patient’s lifestyle; family members are encouraged to join a patient in
nutrition education sessions.

 The department also provides group nutrition classes to the industrial

workers, and other community education programs organized occasionally.

 The staff is in serviced to serve the “right” diet with the correct portions at
right time.

 In services are held on the correct use of equipment, body mechanics, and
infection control.

 Dietitians visit all the patients at AM & PM

 1

DIET KITCHEN:

Our 24 hours Diet Kitchen is committed to providing quality food, skill fully and
hygienically prepared and reasonably priced.

All dishes are cooked to order and the menu changes seasonably to accommodate
the best and the freshest national produce. Food is served any time of the day; both
in the canteen and also in the rooms.

Our canteen is adequately staffed, and our uniformed stewards serve the food in a
very cordial manner to the satisfaction of the patients and their attendants.

VADAMALAYAN SCHEMES:

 Diabetic Foot Care Unit

 Department of LBMS
 Domiciliary Health Care Services
 My Mother
 TARIKA
 My Liver Health Screen
 Laboratory
 Radiology
 Pharmacy
 Physiotherapy & Rehabilitation
 1

LEARNING OUTCOME:

Communication skills: working in a hospital where hundreds of people walk in ,

it is highly necessary to possess communication skills in order to deal with them.
The communication had to be in either tamil, the native language or English, he
universal language according to the patients.

Esprit de corps:

In the organization, we had to work together as a team. Everyone has to

complement each other in their works in such a way that the work gets done
effectively and efficiently. We had to maintain a good rapport with each other to
have a comfortable working environment suitable for our work.

Practical knowledge:

The books always gave us an outline of marketing process and strategies. But we
were never able to get a clear picture of how they are executed in real life. This
training gave me an exact idea about how administrative process is done and how
to tackle problems.

Accountability:

Each and every employee is accountable for his/her work. When a work is not
done properly, the higher officials has the full rights to question the employee and
also give the necessary action.

Professionalism:

A certain level of professionalism is required whenever a person is on job.

Chatting away, being unpunctual, etc. is not something to be encouraged while on
job. Every single job must be done by professionally and not like an immature
playful kid.
 1

CONCLUSION

VADAMALAYAN HOSPITAL is known for rendering the best quality service

both health and education sector. It is known as one of the leading hospital
industries in Madurai, the quality in service indicates growth and standard of the
organization.

The organization’s management is expected to keep vigil to ensure that the quality
in treatment is maintained at appropriate level and the customers are satisfied at
every foot step of the organization.

Further it is highlighted that the organization has to be responsible to the changing

technical. Economical and financial scenario. However certain regions need
measures to a greater extent to increase profitability.
 1

BIBLIOGRAPHY

 www.vadamalayan.org/our-branches/
 www.vadamalayan.org/
 https://www.justdial.com ›
 enquiries@vadamalayan.org
 https://www.slideshare.net/NDABANANIYEGAMARIEL/internship-
report-67005872
 https://www.cpp.edu/.../01149-
MHR_Internship_Learning_Objective_Guidelines.pdf
 https://www.reliasmedia.com/blogs/1-hospital-report
 www.medicaltranscriptiontraining.in/types_of_reports.html
 1

APPENDIX
1
1
1
1
1