U.P.

DILIMAN POLICE

CITIZEN’S CHARTER
ISSUANCE OF CERTIFICATION AND POLICE REPORT

Schedule of Availability of Service:

Monday – Friday
8:00 a.m. – 5:00 p.m. without noon break

Who May Avail of the Service:

Complainants/victims of various cases filed with the UPDP

What are the Requirements:

Any of the following Identification (ID) cards, which must be valid (not expired): Current
Office/Company ID; School ID (must be duly validated for the current school year); Passport; BIR
ID; Police Clearance; GSIS ID; SSS ID; Driver’s License; PhilHealth ID; Voter’s ID; Postal ID; or
Barangay ID. (NOTE: Any other ID card NOT included in the list shall NOT be accepted.)

Duration: 12 minutes

How to Avail of the Service:

DURATION OF PERSON IN-

STEP APPLICANT/CLIENT SERVICE ACTIVITY (Under CHARGE FEES FORM
PROVIDER Normal
Circumstances)
Presents valid Validates Administrative
1 Identification (ID) Identity 10 minutes Staff Free
Card
 Affixes signature on Stamping and
the space provided on signing of OIC/ AO III/
2 the “Certified 3 minutes Acting Free
Receipt of Photo Copy” Records
Certification or Police Officer
Report, date and time
of receipt
Receives Certification Releases
3 or Police Report Certification or 1 minute Acting Free
Police Report Records
Officer

END OF TRANSACTION
FILING OF COMPLAINT

Schedule of Availability of Service:

Monday – Sunday
6:00 a.m. – 6:00 a.m. without noon break

Who May Avail of the Service:

Complainants/victims of various cases

What are the Requirements:

Any of the following Identification (ID) cards, which must be valid (not expired): Current Office/Company ID;
School ID (must be duly validated for the current school year); Passport; BIR ID; Police Clearance; GSIS ID;
SSS ID; Driver’s License; PhilHealth ID; Voter’s ID; Postal ID; or Barangay ID. (NOTE: If available)

Duration: 3 hours, 35 minutes

How to Avail of the Service:

DURATION OF PERSON
STEP APPLICANT/CLIENT SERVICE ACTIVITY (Under IN-CHARGE FEES FORM
PROVIDER Normal
Circumstances)
Gives personal data Blotters/record
1 and brief facts of thethe information 10 minutes Desk Officer Free
case from the
complainant
Takes formal
statement of Duty
2 Answers all the complaint if 1 hour Investigator Free
questions relevant to necessary and
the complaint collation of
evidence
 Advised the
Affixes signature on complainant if Duty
3 the sworn statement there are any 10 minutes Investigator Free
changes on the
statement

Suspect will be Issues Medical

4 brought to UP Health Certificate 20 minutes Doctor-on- 500.00
Service duty
Proceed to PNP- Preparation of SS-9 Duty
5 CPDC SS-9 referral 1 hour & 30 Investigator Free
minutes

6 Proceed to Office of Inquest City Free

the City Prosecutor proceeding 1 hour Prosecutor
END OF TRANSACTION
FILING OF COMPLAINT AGAINST ERRING DRIVERS

Schedule of Availability of Service:

Monday – Sunday
24 Hours

Who May Avail of the Service:

Complainant/s

What are the Requirements:

1. Personal Appearance
2. Thru E-mail, Telephone, Text Message & Social Media
3. Letter complaint

Duration: 2 hours & 18 minutes

How to Avail of the Service:

DURATION OF PERSON IN-

STEP APPLICANT/CLIENT SERVICE ACTIVITY (Under CHARGE FEES FORM
PROVIDER Normal
Circumstances)
Gives personal data Record the TMET UPDP
1 and brief facts of the information 10 minutes personnel/Desk Free
complaint from the Officer
complainant
Answer all the Take formal 20 minutes TMET UPDP
2 questions relevant to statement of personnel Free
the complaint complainant
 Complainant and TMET UPDP
3 respondent Settlement of 45 minutes personnel Free
appearance in this the case if
office possible
4 Informing the Preparation of 1 hour TMET UPDP Free
complainant Report personnel
5 Complainant & Implementation 3 minutes TEMT UPDP Free
Respondent informed of penalty personnel
of resolution (PENA)
END OF TRANSACTION
MISSION/VISION:

VISION- The UPDP envisions the ever-increasing effort of police forces in

colleges and universities in the Philippines towards greater professionalism.
The UPDP will be a contributor and leader in this effort.

MISSION- To maintain peace and order in the UP Diliman campus by

enforcing applicable university rules and regulations, ordinances of the
Quezon City government and basic laws