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Subject: POM
Max Marks-15
Prof. Arun
Assignment 1 : 15 marks
Write about any process in your organization which can be related to any of the management theories or principles and justify the same (refer to unit 2 of the
curriculum). (minimum words : 750, max words : 1000)
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Submission status
Gradable Assignment 2
From the following Financials of Titan Company for the period 2014 – 2016, Appraise the financial health from the point of view of
Liquidity, Solvency, Profitability and Efficiency.
Mar
Mar 16 Mar 14
15
SHAREHOLDER'S FUNDS
Equity Share Capital 88.78 88.78 88.78
Total Share Capital 88.78 88.78 88.78
Reserves and Surplus 3,425.82 3,003.23 2,435.18
Total Reserves and Surplus 3,425.82 3,003.23 2,435.18
CURRENT LIABILITIES
Short Term Borrowings 113.05 99.79 806.27
Trade Payables 1,739.20 1,939.31 857.73
Other Current Liabilities 819.25 308.95 1,536.10
Short Term Provisions 83.51 344.73 311.20
Total Current Liabilities 2,755.01 2,692.78 3,511.30
Titan Company
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REQUIED:
Prepare the correct Balance sheet.
III. Using Accounting Equation, Answer the following independent Questions.
a) New Company’s assets are Rs 250 lakh and its external liabilities are of Rs 100 lakh, determine the amount of owner’s Equity.
b) Royal Industries has total assets of Rs 100 lakh and owners’ Equity of Rs 70 lakh, Compute the amount of external liabilities.
c) Small Enterprise has following amounts appearing in Balance Sheet as at 31st December, 2015:
Capital Rs 50 lakh, Reserves and undistributed profits Rs 15 lakh, and total external liabilities Rs 35 lakh, Determine the amount of
total assets.
IV. Journalize the following transactions, Post them into ledger account and Prepare a Trial Balance
2015
March – 1 Commenced business with cash Rs.1,00,000
March – 2 Purchased goods for cash Rs. 25,000
March – 3 Purchased furniture for cash Rs. 6,000
March – 5 Purchased goods from Suresh on credit Rs. 5,000
March – 7 Sold goods for cash Rs. 30,000
March – 10 Sold goods to Mahesh on credit Rs. 25,000
March – 12 Returned goods to Suresh Rs. 500
March – 13 Mahesh returned us goods worth Rs. 500
March -15 Paid Rs. 4,450 to Suresh by cheque in full settlement of his account
March – 20 Received a cheque of Rs. 24,450 from Mahesh and gave a discount of Rs. 50
March – 25 Withdrew cash for personal use Rs. 2,500
March – 28 Paid rent of Rs. 5,000 and Salary Rs. 6,000 by cheque
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Gradable Assignment 1
Subject: EBC
Max Marks-15
Prof. Nayanatara
Assignment -1
1. How can we apply Jack Gibb’s supportive communication techniques when we interact with people ?
2. Read the following complaint filed by an irate customer about the quality of biscuits purchased from a
company, and the response sent by the company.
Complaint by customer:
I bought two packets of Delicious Biscuits recently; unfortunately, the biscuits are all in pieces or crumble
quite easily when handled. This has been occurring for about the past four months. The retailer is quite
prominent [ Appu Stores in Ahmedabad ], and I doubt that they are at fault. I am quite disappointed in the
decline of Delicious Biscuits.
Regards,
A loyal customer
………………………………………………………………………………………………………………………
Reply to the complaint:
Dear Dr. Maheshwari,
Thank you very much for your valuable feedback. Customers like you are an integral part of our business
and your satisfaction is very important to us.
We are very sorry for the inconvenience caused to you in this instance. We shall contact you shortly to
understand the nature of your complaint first - hand and take remedial action.
We shall also be glad to have your suggestions on what kind of products you would like Delicious Biscuits to
make in the future.
Best regards,
Customer Service division
Delicious Biscuits
………………………………………………………………………………………………………………………………
Akash is a part of the Operations team at NeedHelp, an IT company focused on healthcare. His team is dedicated
to book appointments and handling customer support for patients. He is one of the best employees in the
department. He is confident, outgoing and fluent in English. He has been awarded the ‘employee of the month’
thrice in his work experience of eight months. Despite his admirable performance, Akash has conflict with almost
all members in the team. He is not a team player.
The appointment booking team [ABT] and customer support team [CST] are the two teams forming the backbone
of the operations department at NeedHelp. Consisting of 57 employees, the members of the operation team would
handle close to 1500 calls seeking appointments with Doctors in a day. When the appointments are booked, the
recorded voice calls are monitored by the Quality Surveillance [QS] team. The QS scans the calls to check if they
meet the required standards in terms of call duration limit, call script and other protocol. Though it is not possible
to stick to the call script 100%, it is advised to not go below a certain level.
Well, Akash does neither worked along with the team nor does he believe in sticking even slightly to the call script
or taking positive feedback from the
QS team. George, the QS head,
Questions:
1. What are the key e-mail etiquettes that one must adhere to in the work place ?
2. How should Akash be counselled by the Head of Operations ?
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Prof. Suresh B
Submission status
1. Explain what is Organisational Behaviour and state why it is important to study Organisational Behaviour. (10 marks)
OR
2. What is meant by “Human Resource Management” ? Briefly explain the functions of Human Resource Management. (10 marks )
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Marks:15
Assignment II
1. What do you mean by the term “Leadership” ? Explain the different styles of Leadership. (10 marks )