Hospitality Ref: Nancy

Part A
Question 1
a. Bartender / waitress
The responsibility of waitress is deliver food and drinks as required by the consumer

b. Receptionist / Concierge
The role of a receptionist is to deliver accurate knowledge about the hotel to the walk-in customers in a
courteous and friendly manner.

c. Chef / Head Chef / Pastry Chef

The role of a chef is to design the kitchen with number of utensils e.g. kitchen cutlery, crockery, fresh
eatables and monitor the menu on regular basis including ingredients of each menu and preparation
time for food should also be known.

d. Room attendant / Stuart / Hosman / Supervisor

The room attendant makes the room ready for guests prior to their arrival and after the request given
by the customer.

e. Casino / Security
The role of a casino in a hotel is to let the guests feel comfortable in a particular hotel.

f. Attendants / Stuart
The role of attendants in a hotel is to offer timely service to the guest (Unit4 n.d.).

Question 2
 Airport

Airport is considered one of the important aspects of tourism industry that delivers the efficient service
as well as exploration of the distinct hospitality industry in the destination country to its consumers
(Basnet 2015). The airports are designed in a way that attracts to number of tourists travelling for
attractive site seeing destinations. For instance, the structure of airport provides current information on
hotels, convention centers and varied tourist spots (Maslen 2014).

 Car rental

There are multiple car rental services that deliver efficient hospitality to its clients from the pickup
points to the destination hotel. The popular four and five star hotels offer car rental services that are
free of cost for their guest from the time they make reservations at the particular hotel.
  Tour Groups

There are number of famous hotels that provide guidance to tour groups from the time they book the
tour till the end of their tour like Secrets of Esperance Camping Adventure in Australia and many more
(Tourradar n.d.)

Question 3
According to Howitz described a decade ago, “the working staff in hospitality industry expect that hotel
employer must provide them number of performance benefits and rewards” (Singh and Ad 2017).

Question 4
1) HMAA

The Hotel Motel Accommodation Association of Australia is actually the association institution within
the industry of accommodation in Australia. Its primary function is to assign task to the hotel employers
and deliver the expert recommendation practices (HospitalityIndustry n.d.).

2) RSA

Responsible Service of Alcohol is an approval to deliver alcohol in the hotels of Queensland in Australia.
It is necessary that bar staff must be having a certificate of RSA (QueenslandGovernment n.d.).

Question 5
 Booking.com is a website to reserve a room in a hotel at a preferred destination.
 Skyscanner i.e. cheap flight booking website in local and international travel

Question 6
 Deliveroo

It is a fastest internet service that picks up food deliveries from the preferred restaurant location to the
area of your choice.

 Menulog

It is another popular internet service where the consumer can order food from the local restaurants
towards their stop location.

 Ubereats
It is a modern and speedy online food delivery service in Sydney where the clients order their food in a
mentioned delivery time at their preferred location, offer guidance on the eatables and myriad
promotions are also offered to its food lovers.

Question 7
Quality Assurance scheme in hospitality industry in Australia are in the fields of marketing and customer
services named as Marketing Quality Assurance that confirms the quality of marketing as well as sales
plan and customer services as well. The primary objective of MQA i.e. Marketing Quality Association
delivers quality and standard service to consumers according to international standards (Callan 2006).

Question 8
The practices of revenue manager in a hotel are to execute revenue management strategies and
procedures to increase the revenue of a hotel and also monitor the hotel reservations by
comprehending on the information of competitor hotels (Haussman 2017).
Part B
E-Hotelier is a professional online development technology in the field of hospitality industry. It is online
information portal where the individual get awareness associated with the hospitality industry around
the world. It is a service that offer career to the individual who wanted to work and serve at varied
popular hotels. The regular news platform is also available at e-hotelier and the suppliers in an identical
industry also provide sufficient information for the viewers.

The work at ehotlier is enhanced by creating a potential relationship with the company executives and
its head of operations in order to enhance the performance of an entire hotel industry. The brand image
can be developed that quality of hospitality service must be obvious to the visitors through a company
staff showing discipline at work. The surroundings of hotel must be made attractive for its visitors by
minimizing the hotel budgets and focus on the revenue generation opportunities.

The relationship of Australia and China in hospitality industry has gain innumerable advancements in
Australia through Chinese tourism. As the hospitality measures demonstrated by the Australian Bureau
of Statistics have declared an optimistic relationship between both the countries. It has also specified
that the Chinese tourism has increased the country’s cost from hospitality industry to around more than
seven billion dollar in the past year of 2016.

Tourism as well as hospitality industry are mutual to each other or move along parallel to each other.
The function of hospitality industry is to offer food, beverages, leisure and recreational facilities. On the
other hand tourism industry demonstrates that it is considered as the performance that is associated
with touring to varied locations where the consumers opt for travelling to their preferred locations in
order to enjoy their leisure or amusing tour and consumer their time in utilization of accommodation,
foods and beverages. Hence, hospitality industry delivers numerous entertaining facilities to the visitor
for the tourism point of view which the tourists or the visitors opt for. Therefore, the definition of
hospitality industry is to provide a comfort zone to its consumers during their travelling period or when
they are on trip. It is also known as delivering liquor to the tourists or group of tourists and also confirm
that the patron being offered do not possess a tendency to over dose its users (Bartleby n.d.).

 Industry working conditions

The hospitality industry work round the clock and almost 365 days a year. The efficiency of hospitality
can be measured from its working conditions that cannot be halted for a second. The people work at
shifts in the identical industry as it is the culture of any hospitality that individuals are employed on
shifts.

 Career opportunities within the industry

There are number of career opportunities that are offered at the industry of hospitality that consist of a
professional development in hospitality i.e. a concierge, event planner, head chef, hotel general
manager, housekeeper, waitress, cook and porter.
  Industry expectations of employees

The employees at hospitality industry preferred the varied motivation packages to be allotted by their
employers so that they can enjoy working and take the pressure at work in an optimistic manner with a
hope that their performance will be rewarded by the employer or the hotel human resource
management staff.

 The work ethic required to work in the industry

The primary work ethics of such an industry is to attract the hotel staff on individual basis, to encourage
the workforce to work as a team where each member in the team must be respected and sufficient
enough to provide opinion and decision must be taken in a systematic way where the manager heading
the team also listens and respects the member suggestions and deliver reach out a collective decision.

 Major organizations and quality assurance

At e-hotelier the members of ASAP i.e. Association of Serviced Apartment Providers deliver the quality
assurance a requirement according to the guidelines of Quality Accreditation Process. The status
management offered after maintaining an optimistic relationship with the popular association firm i.e.
ReviewPro and ASAP. Such a partnership will establish a portion of method associated to committed
procedure of recognizing its strong candidates through accurate monitoring and assessment programs
(ehotelier 2018).

 Current and emerging technology

There are five major technologies that are presently influencing the tourism industry of e-hotelier that
include drone photography (hotels via drone photography provide its visitors the current condition of
the destination hotel), substitutive payments (there are number of ways of accepting the hotel payment
at the time booking instead of normal cash or credit card payments like a series of crypto-currencies),
elements on the internet (people can look for the weather conditions prior to reserving a hotel room),
mobile connection (the development of smart phones have enable the tourists to book their hotel
rooms through a hassle of using laptops and desktop computers) and artificial cognitive platforms
(Chatbots are created to solve the complexity of customers with the hospitality industry in order to
make it easier for tourists or consumers to tour the places and being guided to the attractive tourist
spots via a technology support) (Ehoteliarism 2018).

The research expertise in hospitality industry is considered as an important aspect of updating

knowledge of hospitality industry through acquiring data, interpreting and then selecting important
information. The information sources might consist of media sources, reference books, industry journals
and so on.

The current issues of concern to the industry which needs monitoring comprise of initiatives taken by
the industry, hospitality objectives of authoritative institutions in a country, upcoming industries, the
problems associated with the culture and surroundings, labor problems, maintenance of productivity of
hospitality industry and flexibility of hospitality revenue etc (Commonwealth Australia 2012).
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