FRANCISCO PASTRANA CAÑARES III

Block 1 Lot 11 Diamond Drive St., Diamond Village,

Novaliches, Quezon City 1124
0915-3520665
Bco2018.fhpi02@gmail.com

RESUME
OBJECTIVE: To have more experience, learning and skills for my continuous career growth. To be
committed, responsible and knowledgeable on the mission and vision of the company that can
help in my everyday work and tasks.

EMPLOYMENT HISTORY

March 2018 - June 2019

Branch/Business Center Officer ( Local & International)
Forever Healthy Products Inc.
Specialization: Clerical/Administrative
Sales and Marketing / Customer Service/ People Management
Operation Officer In Charge
Role Management: Team Lead/Supervisory
Position Level Supervisor / 6 Years & Up Experienced Employee

 Supervise all communications, directives and corporate updates for all Branches and
Business Centers.
 Participate in the continuous review, analysis and streamlining of all systems, process
and procedures within the department. With the objective of ensuring fast, reliable
and effective delivery of services to both internal and external clients.
 Analyze and recommends sales plan, strategies, etc. for better sales results.
 Handle and discuss monthly sales performance.
 Execute external and internal counter checking of inventory , petty cash, billings and
pending transactions.
 Assist the marketing team for promotional inputs, concepts, themes and upcoming
activities.
 Helps team efforts of both Sales and Marketing department, that provides corporate
initiatives should maximize.
 Supervise and execute in the preparation of marketing projects pertaining to
network and business growth.
  Monitor and handles inquiries, reviews and validate entries in the management
information system and ensure compliance.
 Make necessary initiatives pertaining to department needs such as purchase
request, create new forms and office memorandums.
 Facilitate and handle the preparation of corporate events such as; Monthly sizzle,
Daily trainings or special trainings.
 Execute and measure all sales report and recommend any improvements to
maximize all tools needed.
 Supervise the customer service team and guide them to utilize to accumulate sales
by follow ups, invitations, training information’s and product testing.
 Establish, nurture and manage relationships with significant stakeholders of the
Company including but not limited to leaders, members, walk-ins customers,
suppliers, and service providers within the dictates of moral and business ethics.
 Ensure all operational checklist and detailed task are running smoothly.
 Supervise all shipments of replenishments of product are delivered on the said
timeframe.

Nov 2015 - Dec 2017

Senior Branch Coordinator (Luzon, Visayas & Mindanao)
Alphanetworld Corporation
Specialization: Clerical/Administrative/ Sales and Marketing
Customer Service/ People Management
Role Management: Senior Team Lead/ Supervisor
Position Level Supervisor / 5 Years & Up Experienced Employee

 Reports directly to the Operations Head/Operations manager for any major, expedite
and immediate issues concerning to all branches.
 Supervise the operational sop’s of the branch, Assist the Branch manager, and all
staffs in handling accurate reports.
 Maintain stocks and upkeep products supplied by the head office, and prepare the
allocations nationwide.
 Monitor any billing, service, and technical requests of branches and ensure
accomplishments.
 Update stocks/supplies to the head office and schedule for branches deliveries,
follow-up billing issues, update payments, and office maintenance.
 Supervise and coordinate sales status and activities for ( Daily, Weekly and Monthly).
 Monitor and maintain records of all branches and submit documents to the head
office in timely manner.
 Handle inquiries from the branches such as calls, emails, and request of the
branches.

 Close coordination thru Finance and HR Dept regarding manpower, payroll, and cash
flow concerns.
  Monitor some dummy accounts that are active in the system to avoid fraud and
clients interactions.

Jun 2015 - Nov 2015

Customer Service Team Leader
UNO Premier Philippines
Industry Multi-level Marketing
Specialization: Customer Service
Role: Supervisor Team Lead
Position Level 1-4 Years Experienced Employee

 Provides daily direction and communication so that customer service concerns (walk-
in calls and emails) are answered in a timely, efficient and knowledgeable manner.
 Provides continual evaluation of processes and procedures. Responsible for
suggesting methods to improve area operations, efficiency and service to both
internal and external customers (distributors and co-workers).
 Establishes work procedures and processes that support the company and
departmental standards, procedures and strategic directives.
 Works as a member/leader of special or ongoing projects that are important to
area/process improvement. Provides statistical and performance feedback on a
regular basis for co-workers who experience work and/or personal problems,
providing appropriate coaching, counseling, direction and resolution.
 Uses appropriate judgment in upward communication regarding department
concerns. Creates and maintains a high-quality work environment for distributors
and team members at highest level.

Oct. 2013 –Sept. 2014

Marketing Support Executive
MCC Transport Inc.
Industry/Customs import/Export
Specialization: Customer Service, Admin Support
Role : Accounts Executive
Position Level 1-4 Years Experienced Employee

 Collecting and analyzing data on market demographics,

Preferences, needs, and buying habits to identify potential
Markets and factors affecting demand.

 Preparing reports of findings, illustrating data graphically and

translating complex findings into written text.
 Measuring and assessing customer and employee satisfaction.
 Forecasting and tracking marketing and sales trends, and analyzing collected data.
 Measuring the effectiveness of marketing, advertising, and
 communications programs and strategies.

Feb. 2013 – Aug. 2013

Loans Officer/ Collection Officer
Macondray Finance Corporation
Industry Financing /Lending Firm (Seaman’s loan)
Specialization: Customer Service, Collection Support
Role : Officer In Charge ( Kalaw Branch)
Position Level 1-4 Years Experienced Employee
(Under Amity Management Consultancy Services Agency)

 Processed and evaluated Seaman Applications, conducted credit investigations, credibility

and positive information of the clients that will qualify to the application requirements.
 Coordinated with clients’ company and verify information, feedback that will help in the loan
approval.
 Handled client inquiries, account status, and interviews.
 Followed-up payments and other pending applications.
 Ensured customers’ satisfaction, service and credibility.
 Coordinated with other departments for concerns, follow-ups approval.
 Responsible for account updates, monitoring, file auditing and encoding.

Sept. 2011 – Dec. 2012

Customer Service Representative
Nuskin Enterprises Philippines Inc.
Industry Multi-level Marketing
Specialization: Customer Service
Role: Officer in Charge (Makati Branch)
Position Level 1-4 Years Experienced Employee
(Under Service Solutions Cooperative Agency)

 Processed orders of distributors (cash, credit card, money wire), assisted in inventory,
product distribution and allocation for Walk-in Center.
 Knowledgeable in SAP operating system, prepared accurate reports (Daily Sales and Daily
Activity) at the end of the working day.
 Answered product and service questions – suggesting information about other products and
services.
 Resolved product or service problems (clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution).
 Contributed to team effort by accomplishing related results as needed.

Apr. 2010 – Aug. 2011

Administrative Support / Event Coordinator
National Association of Dental Traders Inc.
Industry Health / Medical
Specialization: Customer Service / Events
Role: Admin Support Lead
Position Level 2 & Up Years Experienced Employee
(Under Service Solutions Cooperative Agency)

 Reported directly to the NADTI President for updates and improvements.

 Ensured communication and cooperation between Head office and the traders.
 Monitor all payment updates in coordination with the Treasury department.
 Responsible for necessary changes to ensure departments are well informed with complete
details and information’s.
 Coordinated the NADTI members & exhibit – a venue for sharing new-found scientific
knowledge, better techniques, bargain equipment and supplies, and acquiring modern
technologies.
 Answered membership and sponsorship questions – suggesting information about other
terms to gain smooth partnership.

Apr. 2007 – Mar. 2009

Office Assistant / Insurance Coordinator
Auto Mall Philippines Corporation
Industry Automobile / Transportation
Specialization: Customer Service
Role: Assistant
Position Level 1 Year Experienced Employee

 In-charge of general admin work such as document processing , emission, & services
 Involved in field work that will coordinate with LTO transactions such as (New / Renewal) of
Registrations, and insurance claims.
 Filed records of office activities, business transactions, and outdoor activities.
 Assured all the reports are submitted to the Finance department in the end of the day.
 Assisted the supervisor in maintaining files and databases.
 Updated records of clients for future transactions.

SPECIAL SKILLS
 Knowledgeable in SAP operating system.
 Experienced in customer service, A team player.
 Exposed in product control, inventory and analysis.
 Exposed in computer software and hardware trouble shooting and technical aspect.
 Can handle file management, legal documents, clerical jobs and multi-tasking.
 Can drive private vehicles (motorcycle, car, utility vehicles).
 A dance choreographer and founder of a dance group.
 A badminton player.
 EDUCATIONAL BACKGROUND

TERTIARY : ASIAN INSTITUTE OF COMPUTER STUDIES

3RD Floor Ten Commandments Bldg., Rizal Ave. Ext. Grace Park,
Caloocan City
Bachelor of Science in Computer Science
June 2004 – April 2007; Graduated

ASIAN INSTITUTE OF COMPUTER STUDIES

3rd Floor/4th Floor JTM Bldg., Regalado Ave.
Fairview, Quezon City
Associate in Computer Science
June 2000 - April 2002; Graduated

SECONDARY : CIELITO ZAMORA ANNEX HIGH SCHOOL

Barangay 177, Cielito Homes, Caloocan City
1996 – 2000; Graduated

PRIMARY : OUR LADY OF LOURDES SCHOOL OF NOVALICHES

Nightingale St. Zabarte Subdivision, Novaliches
Quezon City
1989 – 1996; Graduated

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FRANCISCO PASTRANA CAÑARES III
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