TO STUDY ON CUSTOMER

SATISFACTION TOWARDS INOX

LEISURE LTD

QUESTIONNAIRE
1) Name :
2)AGE OF RESPONDENTS:
a)10-20 b)20-30 c)30-40 d) 40+
3)GENDER OF RESPONDENTS:
a) Male b) Female c) other
4)MARTIAL STATUS:
a) Unmarried b) Married C) Other

5) Location OF RESPONDENTS:
A) North Chennai
B) South Chennai
C) West Chennai
D) East Chennai
6) How many times do you visit theatres in a year?
1. a)0-5 b) 5-10 c)10-20 d) 20+

7)How many times do you visit inox cinema theatre in a year?

a) 0-5 b) 5-10 c)10-20 d) 20+

8) With whom do you often visit inox

a) alone b) family c) friends d) others
9) Are you satisfied with the screen quality of inox cinema
theatre?
a) yes b) no
10) Are you satisfied with the sound quality of inox cinema
theatre?
i. a) yes b) no
11) Are you satisfied with the seating arrangements of inox
cinema theatre?
ii. a) yes b) no
12) Are you satisfied with the ambience of inox cinema
theatre?
 iii. a) yes b) no

13) What method did use to purchase your tickets?

b) box office
c) by telephone
d) online
14) how much is the price of ticket compared to other theatres?
a) low b) normal c) high

15) Behavior of staff in inox towards customers?

e) Excellent
f) good
g) average
h) poor

16) How is the quality of food in inox?

i) Excellent
j) good
k) average
l) poor

17) Are you satisfied with the maintenance of restrooms in inox?

 a) Yes b) No
18) Are you satisfied with the parking facility of inox?
a) yes b) no
19) Does the parking facilities is affordable?
a) yes b) no
20) which features of inox impressed you a lot?
a) Picture quality b) sound quality c) ambiance d) others
21) will you visit inox again?
a) yes b) no
22) will you recommend inox to others?
a) yes b) no