PLS Sem

European Business Review
Partial least squares structural equation modeling (PLS-SEM): An emerging tool in

business research
Joe F. Hair Jr, Marko Sarstedt, Lucas Hopkins, Volker G. Kuppelwieser,
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EBR
26,2 Partial least squares structural
equation modeling (PLS-SEM)
An emerging tool in business research
106
Joe F. Hair Jr
Department of Marketing & Professional Sales, Kennesaw State University,
Kennesaw, Georgia, USA
Marko Sarstedt
Otto-von-Guericke-University Magdeburg, Magdeburg, Germany and
University of Newcastle, Newcastle, Australia
Lucas Hopkins
Middle Georgia State College, Macon, Georgia, USA, and
Volker G. Kuppelwieser
NEOMA Business School, Mont-Saint-Aignan, France
Abstract
Purpose – The authors aim to present partial least squares (PLS) as an evolving approach to
structural equation modeling (SEM), highlight its advantages and limitations and provide an overview
of recent research on the method across various fields.
Design/methodology/approach – In this review article, the authors merge literatures from the
marketing, management, and management information systems fields to present the state-of-the art of
PLS-SEM research. Furthermore, the authors meta-analyze recent review studies to shed light on
popular reasons for PLS-SEM usage.
Findings – PLS-SEM has experienced increasing dissemination in a variety of fields in recent years with
nonnormal data, small sample sizes and the use of formative indicators being the most prominent reasons
for its application. Recent methodological research has extended PLS-SEM’s methodological toolbox
to accommodate more complex model structures or handle data inadequacies such as heterogeneity.
Research limitations/implications – While research on the PLS-SEM method has gained
momentum during the last decade, there are ample research opportunities on subjects such as
mediation or multigroup analysis, which warrant further attention.
Originality/value – This article provides an introduction to PLS-SEM for researchers that have not
yet been exposed to the method. The article is the first to meta-analyze reasons for PLS-SEM usage
across the marketing, management, and management information systems fields. The
cross-disciplinary review of recent research on the PLS-SEM method also makes this article useful
for researchers interested in advanced concepts.
Keywords Structural equation modeling, Partial least squares, PLS-SEM
Paper type General review
Introduction
European Business Review The popularity of structural equation modeling (SEM) has grown out of the need to test
Vol. 26 No. 2, 2014
pp. 106-121 complete theories and concepts (Rigdon, 1998). Much of SEM’s success can be attributed
q Emerald Group Publishing Limited to the method’s ability to evaluate the measurement of latent variables, while also
0955-534X
DOI 10.1108/EBR-10-2013-0128 testing relationships between latent variables (Babin et al., 2008). Although the initial
application of this method embraced a covariance-based approach (CB-SEM), researchers PLS-SEM: an
also have the option of choosing the variance-based partial least squares technique emerging tool
(PLS-SEM).
Originally developed by Wold (1974, 1980, 1982), PLS is an SEM technique based on
an iterative approach that maximizes the explained variance of endogenous constructs
(Fornell and Bookstein, 1982). Unlike CB-SEM, which aims to confirm theories by
determining how well a model can estimate a covariance matrix for the sample data, 107
PLS-SEM operates much like a multiple regression analysis (Hair et al., 2011). This
characteristic makes PLS-SEM particularly valuable for exploratory research purposes:
PLS is primarily intended for research contexts that are simultaneously data-rich and
theory-skeletal. The model building is then an evolutionary process, a dialog between the
investigator and the computer. In the process, the model extracts fresh knowledge from the
data, thereby putting flesh on the theoretical bones. At each step PLS rests content with
consistency of the unknowns (Lohmöller and Wold, 1980, p. 1).

While CB-SEM is the more popular method, PLS-SEM has recently received considerable
attention in a variety of disciplines including marketing (Hair et al., 2012b), strategic
management (Hair et al., 2012a), management information systems (Ringle et al., 2012),
operations management (Peng and Lai, 2012), and accounting (Lee et al., 2011). Much of
the increased usage of PLS-SEM can be credited to the method’s ability to handle
problematic modeling issues that routinely occur in the social sciences such as unusual
data characteristics (e.g. nonnormal data) and highly complex models.
Given the popularity and expected continued growth of PLS-SEM, this paper aims
to discuss the current state of PLS-SEM by first providing an overview of past studies
that have summarized PLS-SEM usage. Next, we will explain the process and steps
used to test a model using PLS-SEM. Finally, our paper concludes by exploring many
of the advanced topics associated with the method.
Prior PLS-SEM review studies

The argument for PLS-SEM as a viable methodology is gaining acceptance throughout
many business disciplines. Several scholars have published studies summarizing
PLS-SEM usage within their respective fields. The studies summarize the application
of PLS-SEM, including the year of publication, range of years covered by the review,
number of articles analyzed, and the justifications given for using PLS-SEM. The
articles also reported the top three reasons given for applying PLS-SEM, which
included data distribution, sample size, and the use of formative indicators. Table I
summarizes the information reported in these articles.
Overall the findings indicate a substantial increase in the use of PLS-SEM in
recent years. Three of the studies explored the growth trend by conducting a
time-series analysis using the number of PLS-SEM studies. Hair et al. (2012b) and
Ringle et al. (2012) found that the use of PLS-SEM in the marketing and management
information systems fields has accelerated over time. In the strategic management
field, PLS-SEM usage has grown linearly as a function of time (Hair et al., 2012a).
When to use PLS-SEM

PLS-SEM provides numerous advantages to researchers working with structural
equation models. Given the popularity of CB-SEM, the use of PLS-SEM often requires
EBR
Number of Top three reasons for PLS-SEM
26,2 Business discipline Authors Time period studies usagea
Marketing Hair et al. 1981-2010 204 Nonnormal data: 50 percent

(2012b) Small sample size: 46 percent
Formative indicators: 33 percent
108 Strategic Hair et al. 1981-2010 37 Nonnormal data: 59 percent
management (2012a) Small sample size: 46 percent
Formative indicators: 27 percent
Management Ringle et al. 1992-2011 65 Small sample size: 37 percent
information (2012) Nonnormal data: 34 percent
systems Formative indicators: 31 percent
Productions and Peng and Lai 2000-2011 42 Small sample size: 33 percent
operations (2012) Formative indicators: 19 percent
management Nonnormal data: 14 percent
Accounting Lee et al. (2011) 2005-2011 20 Not analyzed

Table I.
a
PLS-SEM review studies Notes: Percent of studies providing the corresponding reason; not all articles provided justifications
from business disciplines and some articles provided multiple reasons
additional discussion to explain the rationale behind the decision (Chin, 2010). As our
meta-analysis of PLS-SEM review studies has shown, the most prominent
justifications for using PLS-SEM are attributed to:
.
nonnormal data;
.
small sample sizes; and
.
formatively measured constructs (Table I).
These concepts are discussed below.
(1) Nonnormal data

Data collected for social science research often fails to follow a multivariate normal
distribution. When attempting to evaluate a path model using CB-SEM, nonnormal
data can lead to underestimated standard errors and inflated goodness-of-fit measures
(Lei and Lomax, 2005). Fortunately, PLS-SEM is less stringent when working with
nonnormal data because the PLS algorithm transforms nonnormal data in accordance
with the central limit theorem (Beebe et al., 1998; Cassel et al., 1999). However, the caveat
to PLS-SEM providing the end-all solution to models using nonnormal data is twofold.
First, researchers should be aware that highly skewed data can reduce the statistical
power of the analysis. More precisely, the evaluation of the model parameters’
significances relies on standard errors from bootstrapping, which might be inflated when
data are highly skewed (Hair et al., 2014). Second, because CB-SEM has a variety of
alternative estimation procedures, it may be problematic to assume that PLS-SEM is
the automatic choice when considering data distribution (Hair et al., 2012b).
(2) Small sample size

Sample size can affect several aspects of SEM including parameter estimates, model fit,
and statistical power (Shah and Goldstein, 2006). However, different from CB-SEM,
PLS-SEM can be utilized with much smaller sample sizes, even when models are
highly complex. In these situations, PLS-SEM generally achieves higher levels of PLS-SEM: an
statistical power and demonstrates much better convergence behavior than CB-SEM emerging tool
(Henseler, 2010; Reinartz et al., 2009). A popular heuristic states that the minimum
sample size for a PLS model should be equal to the larger of the following:
.
ten times the largest number of formative indicators used to measure one
construct; or
.
ten times the largest number of inner model paths directed at a particular 109
construct in the inner model (Barclay et al., 1995).
However, researchers should approach this guideline with caution, as

misunderstandings have caused skepticism about the general uses of PLS-SEM
(Hair et al., 2014). As with any other model-based data analysis technique, researchers
must consider sample size as it relates to the model complexity and data characteristics
(Hair et al., 2011). For example, while the rule of thumb put forth by Barclay et al. (1995)
provides a rough estimate of minimum sample size, it fails to take into account the
effect size, reliability, number of indicators, or other factors that are known to affect
power (Henseler et al., 2009).
(3) Formative indicators

The central difference between reflective and formative constructs is that formative
measures represent instances in which the indicators cause the construct (i.e. the arrows
point from the indicators to the construct), whereas reflective indicators are caused by
the construct (i.e. the arrows point from the construct to the indicators). While both,
PLS-SEM and CB-SEM can estimate models using formative indicators, PLS-SEM has
received considerable support as the recommended method (Hair et al., 2014). Because
analyzing formative indicators with CB-SEM often leads to identification problems
(Jarvis et al., 2003), it is not uncommon for researchers to believe that PLS-SEM is the
superior option. However, formative indicators should be approached with caution
when using PLS-SEM. Researchers should be aware that the evaluation of formatively
measured constructs relies on a totally different set of criteria compared to their
reflective counterparts. Prior PLS-SEM review studies (Hair et al., 2012a, b) have
criticized the careless handling of formative indicators and researchers should apply
the most recent set of evaluation criteria when examining the validity of formatively
measured constructs (Hair et al., 2014).
How to use PLS-SEM

When applying PLS-SEM, researchers need to follow a multi-stage process which
involves the specification of the inner and outer models, data collection and examination,
the actual model estimation, and the evaluation of results. In the following, this review
centers around the three most salient steps:
(1) model specification;
(2) outer model evaluation; and
(3) inner model evaluation.
Hair et al. (2014) provide an in-depth introduction into each of the stages of
PLS-SEM use.
EBR (1) Model specification
26,2 The model specification stage deals with the set-up of the inner and outer models.
The inner model, or structural model, displays the relationships between the constructs
being evaluated. The outer models, also known as the measurement models, are used to
evaluate the relationships between the indicator variables and their corresponding
construct.
110 The first step in using PLS-SEM involves creating a path model that connects
variables and constructs based on theory and logic (Hair et al., 2014). In creating the path
model such as that shown in Figure 1, it is important to distinguish the location of the
constructs as well as the relationships between them. Constructs are considered either
exogenous or endogenous. Whereas exogenous constructs act as independent variables
and do not have an arrow pointing at them (Y1, Y2, and Y3 in Figure 1), endogenous
constructs are explained by other constructs (Y4 and Y5 in Figure 1). While often
considered as the dependent variable within the relationship, endogenous constructs can
also act as independent variables when they are placed between two constructs
(Y4 in Figure 1). When setting up the model, researchers need to be aware that in its basic
form, the PLS-SEM algorithm can only handle models that have no circular relationship
between the constructs. This requirement would be violated if we reversed the
relationship Y2 ! Y5 in Figure 1. In this situation, Y2 would predict Y4, Y4 would predict
Y5, and Y5 would predict Y2 again, yielding a circular loop (i.e. Y2 ! Y4 ! Y5 ! Y2).
After the inner model is designed, the researcher must specify the outer models.
This step requires the researcher to make several decisions such as whether to use a
multi-item or single-item scale (Diamantopoulos et al., 2012; Sarstedt and Wilczynski,
2009) or whether to specify the outer model in a reflective or formative manner
(Diamantopoulos and Winklhofer, 2001; Gudergan et al., 2008). The sound specification
Outer models Outer models

of the exogenous constructs of the endogenous constructs
Inner
Model
Item 1 (formative)
Y1
Item 2 (formative) (exogenous) Item 1 (reflective)
Item 3 (formative) Y4
Item 2 (reflective)
(endogenous)
Item 3 (reflective)
Item 1 (formative)
Y2
Item 2 (formative) (exogenous)
Item 1 (reflective)
Item 3 (formative)
Y5
Item 2 (reflective)
(endogenous)
Item 3 (reflective)
Item 1 (reflective)
Y3
Item 2 (reflective) (exogenous)
Figure 1.
A simple path model Item 3 (reflective)
of the outer models is crucial because the relationships hypothesized in the inner model PLS-SEM: an
are only as valid and reliable as the outer models. In Figure 1, Y1 and Y2 are measured emerging tool
formatively, while all other constructs have a reflective measurement specification.
In this simple illustration, all constructs have an equal number of items. However, in
applied research, the number of items per construct can be much higher, especially
when formative measures are involved, as these – by definition – need to capture the
entire domain of the construct (Diamantopoulos and Winklhofer, 2001; 111
Diamantopoulos et al., 2008).
(2) Outer model evaluation

Once the inner and outer models have been specified, the next step is running the
PLS-SEM algorithm (for a description, see Henseler et al., 2012) and, based on the results,
evaluating the reliability and validity of the construct measures in the outer models.
By starting with the assessment of the outer models, the researcher can trust that the
constructs, which form the basis for the assessment of the inner model relationships, are
accurately measured and represented. When evaluating the outer models, the researcher
must distinguish between reflectively and formatively measured constructs (Ringle et al.,
2011; Sarstedt and Schloderer, 2010). The two approaches to measurement are based on
different concepts and therefore require consideration of different evaluative measures.
(3) Reflective indicators

Reflective indicators constitute a representative set of all possible items within the
conceptual domain of a construct (Diamantopoulos and Winklhofer, 2001). As a result,
reflective items are interchangeable, highly correlated and capable of being omitted
without changing the meaning of the construct. Reflective indicators are linked to a
construct through loadings, which are the bivariate correlations between the indicator
and the construct.
When assessing reflective outer models, researchers should verify both the
reliability and validity. The first step is using composite reliability to evaluate the
construct measures’ internal consistency reliability. While traditionally assessed using
Cronbach’s a (Cronbach and Meehl, 1955), composite reliability provides a more
appropriate measure of internal consistency reliability for at least two reasons. First,
unlike Cronbach’s a, composite reliability does not assume that all indicator loadings
are equal in the population, which is in line with the working principle of the PLS-SEM
algorithm that prioritizes the indicators based on their individual reliabilities during
model estimation. Second, Cronbach’s a is also sensitive to the number of items in the
scale and generally tends to underestimate internal consistency reliability. By using
composite reliability, PLS-SEM is able to accommodate different indicator reliabilities
(i.e. differences in the indicator loadings), while also avoiding the underestimation
associated with Cronbach’s a.
The second step in evaluating reflective indicators is the assessment of validity.
Validity is examined by noting a construct’s convergent validity and discriminant
validity. Support is provided for convergent validity when each item has outer
loadings above 0.70 and when each construct’s average variance extracted (AVE) is
0.50 or higher. The AVE is the grand mean value of the squared loadings of a set
of indicators (Hair et al., 2014) and is equivalent to the communality of a construct.
Put succinctly, an AVE of 0.50 shows that the construct explains more than half of the
EBR variance of its indicators. Discriminant validity represents the extent to which the
26,2 construct is empirically distinct from other constructs or, in other words, the construct
measures what it is intended to measure. One method for assessing the existence of
discriminant validity is the Fornell and Larcker (1981) criterion. This method states
that the construct shares more variance with its indicators than with any other
construct. To test this requirement, the AVE of each construct should be higher than
112 the highest squared correlation with any other construct. The second option for
verifying discriminant validity is examining the cross loadings of the indicators. This
method, often considered more liberal (Henseler et al., 2009), requires that the loadings
of each indicator on its construct are higher than the cross loadings on other constructs.
Formative indicators. As indicated earlier, the principles underlying formative
measurement are fundamentally different from the reflective type. Although PLS-SEM’s
ability to test models using formative indicators has attracted considerable attention
across disciplines, many researchers applying the method disregard the specific steps
that need to be followed when evaluating formative outer models (Hair et al., 2012a, b).
First and foremost, the researcher needs to assess the content validity of the construct
measures using expert assessment. Content validity evaluates the extent to which the
indicators capture the major facets of the construct. Simply put, if an important item
is omitted, the nature of the construct may be altered (Diamantopoulos et al., 2008).
The empirical evaluation of formative outer models requires assessing convergent
validity, or the extent to which a measure relates to other measures of the same
phenomenon (Hair et al., 2014). This assessment is done by means of a redundancy
analysis in which each formatively measured construct is correlated with an
alternative reflective or single-item measurement of the same construct. It is important
to note that the redundancy analysis requires gathering data on the alternative
measures at the same time as the original construct measures.
Next, the outer model indicators on each construct must be tested for collinearity.
As with multiple regression (Mooi and Sarstedt, 2011), high collinearity between two or
more formative indicators can seriously bias the results. More precisely, the weights
linking the formative indicators with the constructs (which represent each indicators’
contribution to the construct, controlling for the influence of all other indicators of the
same construct) could be reversed and their significance underestimated as a result of
increased standard errors.
Finally, researchers should evaluate the significance and relevance of each
formative indicator. Since PLS-SEM does not assume a normal distribution, the
researcher must apply the bootstrapping routine to determine the level of significance
of each indicator weight. Bootstrapping is a resampling technique that draws a large
number of subsamples from the original data (with replacement) and estimates models
for each subsample. This way, the researcher obtains a large number (typically 5,000 or
more) of model estimates, which can be used to compute a standard error of each model
parameter. Drawing on the standard error, the significance of each parameter can be
determined, using t-values. The assessment of the relevance of the indicators involves
comparing the weights of the indicators to determine their relative contribution to
forming the construct (Hair et al., 2014). In specific instances (i.e. when the indicator
weight is not significant), the researcher also needs to evaluate the bivariate
correlation (loading) between the (nonsignificant) indicator and the construct in order
to decide whether to exclude the indicator from the outer model (Hair et al., 2014).
However, eliminating formative indicators from the model should generally be the PLS-SEM: an
exception, as formative measurement theory requires that the measures fully capture emerging tool
the entire domain of a construct. In short, omitting an indicator is equivalent to
omitting a part of the construct.
Inner model evaluation. Once the reliability and validity of the outer models is
established, several steps need to be taken to evaluate the hypothesized relationships
within the inner model. This aspect of PLS-SEM is different from CB-SEM in that the 113
model uses the sample data to obtain parameters that best predict the endogenous
constructs, as opposed to estimating parameters that minimize the difference between
the observed sample covariance matrix and the covariance matrix estimated by the
model. As a result, PLS-SEM does not have a standard goodness-of-fit statistic and
prior efforts to establishing a corresponding statistic have proven highly problematic
(Henseler and Sarstedt, 2013). Instead, the assessment of the model’s quality is based
on its ability to predict the endogenous constructs. The following criteria facilitate this
assessment: Coefficient of determination (R 2), cross-validated redundancy (Q 2), path

coefficients, and the effect size ( f 2). Prior to this assessment, the researcher needs to
test the inner model for potential collinearity issues. As the inner model estimates
result from sets of regression analyzes, their values and significances can be subject to
biases if constructs are highly correlated (for a discussion and demonstration, see
Hair et al., 2014). While the Fornell-Larcker criterion usually discloses collinearity
problems in the inner model earlier in the model evaluation process, this is not the case
when formatively measured constructs are involved. The reason is that the AVE –
which forms the basis for the Fornell-Larcker assessment – is not a meaningful
measure for formative indicators. Therefore, collinearity assessment in the inner model
is of pivotal importance when the model includes formatively measured constructs.
Coefficient of determination (R2). The R 2 is a measure of the model’s predictive
accuracy. Another way to view R 2 is that it represents the exogenous variable’s combined
effect on the endogenous variable(s). This effect ranges from 0 to 1 with 1 representing
complete predictive accuracy. Because R 2 is embraced by a variety of disciplines,
scholars must rely on a “rough” rule of thumb regarding an acceptable R 2, with 0.75, 0.50,
0.25, respectively, describing substantial, moderate, or weak levels of predictive accuracy
(Hair et al., 2011; Henseler et al., 2009). Though R 2 is a valuable tool in assessing the
quality of a PLS model, too much reliance on R 2 can prove problematic. Specifically,
if researchers attempt to compare models with different specifications of the same
endogenous constructs, reliance only on R 2 may result in the researcher selecting a less
efficient model. For example, the R 2 will increase even if a nonsignificant yet slightly
correlated construct is added to the model. As a result, if the researcher’s only goal is to
improve the R 2, the researcher would benefit from adding additional exogenous
constructs even if the relationships are not meaningful. Rather, the decision for a model
should be based on the adjusted R 2, which penalizes increasing model complexity by
reducing the (adjusted) R 2 when additional constructs are added to the model.
Cross-validated redundancy (Q2). The Q 2 is a means for assessing the inner model’s
predictive relevance. The measure builds on a sample re-use technique, which omits a
part of the data matrix, estimates the model parameters and predicts the omitted part
using the estimates. The smaller the difference between predicted and original values
the greater the Q 2 and thus the model’s predictive accuracy. Specifically, a Q 2 value
larger than zero for a particular endogenous construct indicates the path model’s
EBR predictive relevance for this particular construct. It should, however, be noted that
while comparing the Q2 value to zero is indicative of whether an endogenous construct
26,2 can be predicted, it does not say anything about the quality of the prediction (Rigdon,
2014; Sarstedt et al., 2014).
Path coefficients. After running a PLS model, estimates are provided for the path
coefficients, which represent the hypothesized relationships linking the constructs.
114 Path coefficient values are standardized on a range from 2 1 to þ 1, with coefficients
closer to þ 1 representing strong positive relationships and coefficients closer to 2 1
indicating strong negative relationships. Although values close to þ 1 or 2 1 are
almost always statistically significant, a standard error must be obtained using
bootstrapping to test for significance (Helm et al., 2009). After verifying whether the
relationships are significant, the researcher should consider the relevance of significant
relationships. In short, are the sizes of the structural coefficients meaningful? As stated
by Hair et al. (2014), many studies overlook this step and merely rely on the
significance of effects. If this important step is omitted, researchers may focus on a

relationship that, although significant, may be too small to merit managerial attention.
Effect size (f2). The effect size for each path model can be determined by calculating
Cohen’s f 2. The f 2 is computed by noting the change in R 2 when a specific construct is
eliminated from the model. To calculate the f 2, the researcher must estimate two PLS
path models. The first path model should be the full model as specified by the
hypotheses, yielding the R 2 of the full model (i.e. R2included ). The second model should be
identical except that a selected exogenous construct is eliminated from the model,
yielding the R 2 of the reduced model (i.e. R2excluded ). Based on the f 2 value, the effect size
of the omitted construct for a particular endogenous construct can be determined such
that 0.02, 0.15, and 0.35 represent small, medium, and large effects, respectively,
(Cohen, 1988). That is, if an exogenous construct strongly contributes to explaining an
endogenous construct, the difference between R2included and R2excluded will be high, leading
to a high f 2 value. The effect size can be calculated using the formula below:
R2included 2 R2excluded
f2 ¼
1 2 R2included
Advanced topics
The growing application of PLS-SEM is accompanied by broad range of methodological
research that extends the method’s toolbox. Several of these extensions deal with
approaches to allow researchers specifying more complex model set-ups. In its simplest
form, a PLS path model considers direct relationships between (sets of) constructs.
However, more complex model set-ups are easily conceivable such as the estimation of
moderating effects, mediating effects, or hierarchical component models.
Furthermore, methodological advances deal with the issue of heterogeneous data
structures, which threaten the validity of the results. One stream of research in this
field deals with multigroup analysis techniques to assess whether parameters (usually
path coefficients) differ significantly across two or more groups of data. A second
stream deals with the treatment of unobserved heterogeneity (i.e. heterogeneity that
cannot be attributed to a single observable variable such as demographic variables) by
means of latent class techniques. In the following, we give a brief description of
recently discussed topics.
Moderation PLS-SEM: an
Moderation occurs when the effect of an exogenous construct on an endogenous emerging tool
construct depends on the values of another variable, which influences (i.e. moderates)
the relationship. For example, in their analysis of the relationship between dynamic
capabilities and organizational performance, Wilden et al. (2013) demonstrate that the
performance effect is contingent on the competitive intensity faced by firms as well as
the firm’s organizational structure. Research has brought forward several approaches 115
for estimating moderating effects in PLS-SEM, which Henseler and Fassott (2010) and
Rigdon et al. (2010) review. Henseler and Chin (2010) evaluate different approaches to
moderation in PLS-SEM in terms of their applicability to reflective and formative
measures, statistical power or predictive power.
Mediation
Mediation represents a situation in which a mediator variable to some extent absorbs the
effect of an exogenous on an endogenous construct in the PLS path model. For example,
in their study on the performance of consulting teams, Klarner et al. (2013) show that the
relationship between consulting teams’ competencies and their performance is
sequentially mediated by client communication and team adaptability. As such, their
analysis – opposed to a simple evaluation of direct effects – provides a more appropriate
picture of management consulting team performance. Several authors have criticized the
far-reaching neglect of explicitly examining mediating effects in PLS path models, which
can easily lead to erroneous conclusions when interpreting model estimates (Hair et al.,
2013, 2012a, b). A potential reason for this neglect might be that there is still some
ambiguity on how to evaluate mediating effects in PLS-SEM. Hair et al. (2014) provide an
initial illustration on how to analyze mediating effects but more research is needed to
provide guidance regarding the evaluation of more complex effects such as mediated
moderation or moderated mediation.
Hierarchical component models

In some instances, the constructs researchers wish to examine are quite complex and can
also be operationalized at higher levels of abstraction. For example, in their study on
management consulting team performance, Klarner et al. (2013) conceptualize task
competence as a two-dimensional construct with the dimensions relating to the team’s
generic and specific competencies. That is, instead of modeling these two competence types
on a single construct layer, the authors summarize them as two lower-order components
related to a single multidimensional higher-order construct. This modeling approach
leads to more theoretical parsimony, reduces model complexity and can avert confounding
effects in multidimensional model structures, such as multicollinearity (Kuppelwieser and
Sarstedt, 2014; Ringle et al., 2012). Theoretically, this process can be extended to any number
of multiple layers, but researchers usually restrict their modeling approach to two layers.
Wilson and Henseler (2007) as well as Becker et al. (2012) provide a review and evaluation
of different approaches to modeling higher-order constructs using PLS-SEM. Hair et al.
(2014) offer a tutorial on how to set-up and evaluate hierarchical component models.
Multigroup analysis
Multigroup analysis is a type of moderator analysis where the moderator variable
is categorical (usually with two categories) and is assumed to potentially affect all
EBR relationships in the inner model. For example, using multigroup analysis, Elbanna et al.
26,2 (2013) demonstrate that the role of intuition in strategic decision-making differs
significantly in situations of low vs high environmental hostility. Research has brought
forward several multigroup analysis approaches, which build on standard independent
samples t-test (Keil et al., 2000), permutation procedures (Chin, 2003; Chin and Dibbern,
2010), or bootstrap confidence intervals (Sarstedt et al., 2011a, b). Sarstedt et al. (2011a,
116 b) review the different approaches and propose an omnibus test of differences between
more than two groups of data, which translates the standard F-test for use with
PLS-SEM. As there are no concrete guidelines on when to use each approach, future
research should empirically compare them by means of a large-scale simulation study.
Latent class techniques

When estimating PLS path models, situations arise in which differences related to
unobserved heterogeneity prevent the model from being accurately estimated. Since
researchers never know if unobserved heterogeneity is causing estimation problems, they

need to apply complementary techniques for response-based segmentation (latent class
techniques) that allow for identifying and treating unobserved heterogeneity. Recent
research has brought forward a variety of latent class techniques which generalize, for
example, finite mixture (Hahn et al., 2002; Sarstedt et al., 2011a, b), genetic algorithm
(Ringle et al., 2013a, b), or hill-climbing approaches (Becker et al., 2013; Esposito et al., 2008)
to PLS-SEM. Sarstedt (2008) provides an early review of latent class techniques. In light of
the considerable biases that result from neglecting unobserved heterogeneity (Ringle et al.,
2010; Rigdon et al., 2011; Sarstedt and Ringle, 2010), recent research has called for the
routine application of latent class techniques for evaluating the PLS path models
(Becker et al., 2013; Hair et al., 2012b; Rigdon et al., 2010).
Discussion
SEM has become the dominant analytical tool for testing cause-effect-relationships
models with latent variables. When the goal of the analysis is to gain substantial
knowledge about the drivers of, for example, customer satisfaction, brand image or
corporate reputation, SEM is the technique of choice. For many researchers, SEM is
equivalent to carrying out CB-SEM. While researchers have a basic understanding of
CB-SEM, most of them have limited familiarity with the other useful approach –
PLS-SEM.
Does lack of familiarity with PLS-SEM imply the loss of opportunities? It certainly
does! Broadly speaking, the use of empirical methods in business applications has
two objectives: prediction and explanation (Sarstedt et al., 2014). Application of
CB-SEM typically overlooks a key objective of empirical studies, which is prediction.
The solution to this inherent weakness is the use of PLS-SEM, which has the
overriding objective of predicting the dependent latent variables.
Compared to CB-SEM, PLS-SEM offers other significant advantages. Many
empirical analysts pay lip service to distributional assumptions of the variables used in
the analysis. In fact, most empirical business and social sciences data is characterized
by nonnormal data. Consequently, CB-SEM applications that use the maximum
likelihood algorithm – which most do – overlook the inherent violations of this
technique’s requirements. Since PLS-SEM does not require these restrictive
distributional assumptions, it is often a more viable approach than CB-SEM.
Another major advantage of PLS-SEM is that it permits the use of formative PLS-SEM: an
measures, which differ considerably from the reflective measures. Formatively measured emerging tool
constructs are particularly useful for studies that aim at explaining and predicting key
constructs such as the sources of competitive advantage or corporate success (Albers,
2010). While CB-SEM can principally handle formative measures, their inclusion requires
imposing considerable constraints on the model (Diamantopoulos and Riefler, 2011) or
using a MIMIC approach, which is often questioned by SEM scholars. 117
PLS-SEM is subject to some constraints, however, related to the assessment of
model fit (as commonly done in CB-SEM) and consistency of the parameter estimates.
Recent research advances the basic PLS-SEM algorithm to improve its statistical
properties, for example in terms of providing consistent parameter estimates. Dijkstra
and Hensler’s (2014) extension of PLS-SEM provides consistent parameter estimates
and introduces the option of testing the path model’s goodness-of-fit while maintaining
the strengths of the method. Dijkstra and Schermelleh-Engel (2014) extend this
approach to non-linear structural equation models. Further efforts at extending

non-linear structural equation models have been made by Bentler and Huang (2014).
To summarize, depending on the specific empirical context and objectives of the
study, PLS-SEM’s distinctive methodological features make it a particularly valuable
and potentially better-suited alternative to the more popular CB-SEM approaches in
practical applications. Generally, however, neither method is superior to the other
overall. Rather, the selection of the proper method depends on the objective of the study
(Rigdon, 2012; Sarstedt et al., 2014).
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Corresponding author
Marko Sarstedt can be contacted at: marko.sarstedt@ovgu.de
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European Business Review

Partial least squares structural equation modeling (PLS-SEM): An emerging tool in

*Related content and download information correct at time of download.

consistency of the unknowns (Lohmöller and Wold, 1980, p. 1).

Prior PLS-SEM review studies

When to use PLS-SEM

Marketing Hair et al. 1981-2010 204 Nonnormal data: 50 percent

Accounting Lee et al. (2011) 2005-2011 20 Not analyzed

These concepts are discussed below.

(1) Nonnormal data

(2) Small sample size

However, researchers should approach this guideline with caution, as

(3) Formative indicators

How to use PLS-SEM

Outer models Outer models

(2) Outer model evaluation

(3) Reflective indicators

assessment: Coefficient of determination (R 2), cross-validated redundancy (Q 2), path

significance of effects. If this important step is omitted, researchers may focus on a

Hierarchical component models

Latent class techniques

researchers never know if unobserved heterogeneity is causing estimation problems, they

approach to non-linear structural equation models. Further efforts at extending

a practical guideline and summary of past research”, Journal of Operations Management,

To purchase reprints of this article please e-mail: reprints@emeraldinsight.com

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69, 164-179. [Crossref]

Review 66:4/5, 266-281. [Abstract] [Full Text] [PDF]

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