myenergi hub

zappi & eddi

update process

myenergi hub – zappi & eddi firmware update instructions V3.2 June 2019 1
 myenergi hub - zappi & eddi update process

The myenergi ‘hub’ allows updates to be downloaded from our secure internet server and applied
to your other myenergi products such as the eddi and zappi.

The hub has 2 buttons and 6 Light Emitting Diodes (LED’s).

The LED’s are labelled ‘power’, ‘server’, ‘harvi’, ‘zappi’, ‘eddi’, Ch 1, 2, 3, 4. Some of the LED’s have
dual indicator functions.
The buttons operate in two ways to achieve different functions:
 a short press - ‘PRESS’
and
 a press & hold - ‘HOLD’.

The LED’s can either be:

 Off, RED, GREEN, BLUE, AMBER or WHITE
and either
 On (solid colour) or Flashing/Blinking.

Details and explanations of the combinations are in the following guidance notes and in the LED
reference guide at the back of this manual.
This document will guide you through the setup of the hub and the process to download the
current software update and apply this to your eddi or zappi.

If at any point during the setup process you encounter difficulty or unexpected results, contact us
on 0333 300 1303 and we will try to resolve this as quickly as possible.
Please be aware that we are arranging Timed Telephone Support to talk customers through the
update process if needed. This may mean that we need to call you back.

NB. The update process COULD erase any savings data (eddi). If you need to refer to this data
please ensure that you take a written copy or photograph of the savings screen.

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Communication to our server.
The update process has four stages - These are detailed later in this document.

1. Download and update the firmware for the hub from the myenergi server.

2. Download updates for your eddi & zappi into the hub from the myenergi server.

3. Pair the hub with your eddi or zappi.

4. Transfer the updates from the hub to your eddi.

What’s in the box?

The picture below shows the myenergi hub, Ethernet cable and the mains power adapter with the
UK fitting.

Once you have updated your products it will be necessary to download a revised manual for eddi
and zappi which are available on our website in the download section of each product.

The mains power adapter comes with additional fittings for use in other countries.

Take the Ethernet cable, insert one end into the connector on the hub so that it clicks into place.

myenergi hub – zappi & eddi firmware update instructions V3.2 June 2019 3
Select the correct fitting for your mains power outlet. Locate the lug on the fitting into the mains

power adapter body and push the fitting in so that it clicks and locks into place.
Insert the Jack Plug connector of the mains power adapter into the socket on the hub.

Ensure that the connector is fully inserted.

Connect the other end of the Ethernet cable to your internet router

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Plug the mains power adapter into your mains power outlet and switch it on.
The ‘power’ LED on the ‘hub’ will illuminate GREEN.
If the hub can communicate with the myenergi server, the ‘server’ LED will illuminate BLUE or
GREEN and you can progress to the next section ‘Step 1 - Download and update the firmware for
the hub from the myenergi server’.

If the ‘server’ LED illuminates RED, then the hub is talking to your router but not to the myenergi
server. You will need to check your internet connection and any firewall settings on your router
before you proceed.

Section 1 - Download and update the firmware for the hub from the myenergi
server.
This process ensures that your hub is up to date.

1. Ensure that your hub is plugged into your router and powered on.

• Your hub power LED should be solid GREEN

• Your hub server LED should be BLUE or GREEN with a short off blink approximately
every second (indicating the hub is communicating with the server).
(The other LED’s may be RED and that is okay).

2. Power off the hub either by turning off at the mains or removing the power jack.

3. On the hub, press and hold down the ‘download’ button whilst turning the hub on or
plugging the power jack in. Keep the button depressed for 3 seconds and then release and
the download will commence.

• The download to the hub can take up to a minute to complete.

• During download the ‘server’ LED will flash WHITE.
4. The download is complete when the ‘server’ LED return to BLUE or GREEN.

=====================================================================

myenergi hub – zappi & eddi firmware update instructions V3.2 June 2019 5
 Section 2 - Download updates for your zappi or eddi from the myenergi server.
This process downloads new zappi/eddi updates from our server to your hub

1. Ensure that your hub is plugged into your router and powered on.

• Your hub power LED should be solid GREEN

• Your hub server LED should be BLUE or GREEN with a short off blink approximately
every second.
(The other LED’s may be RED and that is okay).
2. On the hub , press and hold down the ‘download’ button.

▪ The ‘power’ LED will illuminate AMBER

▪ When the ‘server’ LED changes to WHITE, release the button.

3. The hub will start downloading the zappi/eddi update from the server.

• The download to the hub can take up to a minute to complete.

• During download the ‘server’ LED will flash WHITE.

4. The download is complete when the ‘server’ LED returns to BLUE or GREEN.

===================================================================

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 Section 3 - Pair the hub with your zappi or eddi.
This process establishes a connection between your hub and eddi/zappi

1. The first time that the hub is used it will need to be ‘paired’ to your zappi and/or
eddi
2. If pairing to the eddi, ensure that your eddi has the aerial fitted.

3. To see which products are paired with your eddi/zappi, simply

access the first menu screen and scroll down to “linked devices info”
using the arrow buttons, then press the tick () button.
The display will show the devices that are linked.

4. If your hub has been paired previously and shows as a linked device,
progress to Section 4 - Transfer the updates from the hub to your zappi/eddi.
If the hub is not shown continue to 5.

5. Note: The update process MAY erase any savings data (eddi). If you need to refer to
this data please ensure that you take a written copy or photograph of the savings
screen.
6. On the zappi/eddi bring up the “Main Menu” (press the 'X' button on the eddi or
up/down button on the zappi). Then scroll down to “Settings” or “Other Settings” and
press the () button. Scroll down to “Advanced” and press the () button. The
‘Advanced’ menu is passcode protected. The default passcode is 0 0 0 0. Pressing the
() button 5 times will access this menu.
7. Then scroll down to “Linked Devices” and press the () button. Scroll down to
“Channel” and press (). Make a note of this channel number. Then press the “X”
button to get back to “Linked Devices” menu. On the eddi or zappi unit, select “Add
Device”. If you cannot see this option, then select “Pairing Mode”.
8. On the hub, press and release the ‘pair’ button. The ‘power’ LED will flash RED.

9. Ensure that the LED for the channel corresponds to the channel noted earlier and that
the LED is BLUE (The channel number is indicate by the number under the LED).
If not press and hold the ‘channel’ button and the LED’s will scroll around until the
channel LED corresponding to the one which zappi/eddi is set to, is illuminated.

10. The zappi/eddi display should now show hub and the serial number. Press the ‘’
button. The display will show ‘1 Device Added’.
Press the ‘X’ once.

11. If there are no RED or GREEN LEDs displayed on the hub where it reads zappi or
eddi, then scroll up to “Pairing Mode” on the zappi/eddi and press the () button.

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 12. Shortly after you should see a RED or GREEN LED illuminated on the hub where it
reads zappi or eddi.

13. The pairing is complete when the ‘power’ LED returns to solid GREEN.
===================================================================

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 Section 4 - Transfer the updates from the hub to your zappi/eddi.
This process updates your zappi/eddi.

1. Your hub power LED should be solid GREEN.

2. Your hub server LED should be BLUE or GREEN with a short off blink approximately
every second. (Unless you have unplugged from your router in which case the server
light will NOT be illuminated).
3. We now need to access the “Bootloader Menu” which is a slightly different process
depending on whether you are updating zappi or eddi.

◦ zappi – Press the 'up' or 'down' to access the “Main Menu”. In the “Main Menu”
then press and hold the “X” button for 5 seconds (this will reboot the zappi), the
screen will flash, then immediately release this button and press and hold the ()
button until you see “Release button”. You will now be in the “Bootloader Menu”.

◦ eddi – Switch off the eddi using the switch at the bottom of the unit. Press and
hold down the eddi tick () button and at the same time switch the eddi back on.
The display should show ‘Release Button’. Release the ‘tick’ button. You will now be
in the “bootloader menu”.
TIP: At this stage you can if you wish, disconnect the hub from your router and
move the hub closer to your zappi/eddi to carry out the updates (although this
usually not necessary), then power the hub up.

4. Highlight ‘Download Latest F/W’, press the tick button.

After a few seconds the display will change, and the update will start to download to
the zappi/eddi.

5. The display will show the firmware Version being downloaded and the Section and the
percentage Progress.
The download will take approximately 20 minutes to complete but can take up to an
hour in some cases.
6. When complete, the zappi/eddi will verify and install the update and restart.

7. Congratulations you have successfully updated your zappi/eddi to the latest

software
The latest version of the user manual will give details of the new menus and options and
one device will now need to be set as “MASTER” to allow pairing with other devices in your
myenergi network. If you have any harvi's in the system, these have to be paired with the
master only.

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 We may have set you up with “workarounds” in the interim period while waiting on our
new updates to be finished so it may be necessary to call us in this instance so we can re-
configure your products with the correct setup.
==================================================================

Troubleshooting
If at any point during the setup process you encounter difficulty or unexpected results, contact us
on 0333 300 1303 and we will try to resolve this as quickly as possible.

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 myenergi hub

zappi
power

server

harvi

eddi
LED reference

      Not connected to server; IP address not assigned by router

      Not connected to server; IP address acquired

Server communication       Connect to server; hub not registered

      Connected to server; not receiving packets

      Connected to server; communication OK and hub registered

      harvi is being received

harvi
      harvi communication lost

      zappi is waiting for surplus

      zappi is charging

zappi
      zappi has completed charging

      zappi communication lost

      eddi is waiting for surplus

      eddi is heating

eddi
      eddi has reached max. temp

      eddi communication lost

      Pairing Mode – Channel 1

      Pairing Mode – Channel 2

      Pairing Mode – Channel 3

      Pairing Mode – Channel 4

Pairing
      Pairing Mode – Channel 5

      Pairing Mode – Channel 6

      Pairing Mode – Channel 7

      Pairing Mode – Channel 8

Diagnostic mode       Diagnostic mode; other LEDs blink when packet received

      Downloading hub firmware from server and updating hub

Downloading firmware
      Downloading eddi & zappi firmware from server to hub

      Fault; hub has no firmware

Faults
      Fault; hub is in test rig mode

myenergi hub – zappi & eddi firmware update instructions V3.2 June 2019 11
 myenergi.uk

Designed and manufactured in the UK by

myenergi Ltd, Church View Business Park, Binbrook, Market Rasen, LN8 6BY

+44 (0)333 300 1303

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