Installation of IP Surveillance system in

UNILEVER UNITED Kingdom

Contents
Introduction ..................................................................................................................................... 4
Name ........................................................................................................................................... 4
Description: ................................................................................................................................. 4
Sponsor Detail ............................................................................................................................. 4
Project manager .......................................................................................................................... 4
Deliverables ................................................................................................................................ 4
Hardware ................................................................................................................................. 4
Software .................................................................................................................................. 4
Documentation ............................................................................................................................ 5
Definitions................................................................................................................................... 5
Organization .................................................................................................................................... 5
Organizational chart .................................................................................................................... 5
Management and technical processes ......................................................................................... 6
Project controls ........................................................................................................................... 6
Risk Management plan ................................................................................................................... 6
Health and safety plan ..................................................................................................................... 7
Health and safety issues .............................................................................................................. 7
Solutions ..................................................................................................................................... 7
Health and safety policy statement ............................................................................................. 7
Project Staffing ........................................................................................................................... 8
Technical processes ........................................................................................................................ 8
Document templates.................................................................................................................... 8
Change control plan .................................................................................................................... 8
Project Scope statement .............................................................................................................. 8
Project title .............................................................................................................................. 8
Date ......................................................................................................................................... 8
 Prepare by ............................................................................................................................... 8
Project justification ................................................................................................................. 8
Project Characteristics and Requirements .................................................................................. 8
Installation breakdown structure ..................................................................................................... 9
Hardware ..................................................................................................................................... 9
Cameras Installation................................................................................................................ 9
Rack Installation ..................................................................................................................... 9
Access Control ........................................................................................................................ 9
Software .................................................................................................................................... 10
Server Setup .......................................................................................................................... 10
Software Installation ............................................................................................................. 10
Key deliverables............................................................................................................................ 10
Feasibility study ............................................................................................................................ 11
Technical feasibility .................................................................................................................. 11
Legal feasibility ........................................................................................................................ 11
Operational feasibility............................................................................................................... 11
Project Charter .............................................................................................................................. 11
Critical Success factors ................................................................................................................. 12
Area coverage of IP Camera ..................................................................................................... 12
Video storage ............................................................................................................................ 12
Power over Ethernet .................................................................................................................. 13
Recording of attendance on accurate time ................................................................................ 13
Employee evaluation ................................................................................................................. 13
Communication Plan..................................................................................................................... 13
Project risk .................................................................................................................................... 14
Stakeholder analysis...................................................................................................................... 14
Hardware and software requirement ......................................................................................... 15
Schedule ........................................................................................................................................ 15
Summary ................................................................................................................................... 15
Budget ........................................................................................................................................... 16
Conclusion .................................................................................................................................... 16
Appendix 1 Gantt Chart ................................................................................................................ 17
Appendix 2 Network Diagram ...................................................................................................... 18
Appendix 3 Critical Path Analysis ................................................................................................ 19
Appendix 4 Responsibility Assignment Matrix ............................................................................ 20
Appendix 5 Risk Register ............................................................................................................. 23
Appendix 6 -Communication Matrix ............................................................................................ 24
Appendix 7 Stakeholder Spider Map ............................................................................................ 26
Appendix 8 Stakeholder Analysis ................................................................................................. 28
Appendix 9 Stakeholder Mapping ................................................................................................ 29
Appendix 10 Cost Account ........................................................................................................... 30
Introduction
Name
Installation of IP surveillance system on production facilities of UNILEVER located at West
midland, Coventry, United Kingdom.

Description:
The aim of this project is to install 62 IP surveillance and 2 access controls on 5 productions
facilities of UNILEVER located at West midland, Coventry, United Kingdom. This IP
surveillance system would ensure security of finish products and smooth running of day
to day operations. This IP surveillance system would also intend to help UNILEVER
solve issues like theft, lateness and absenteeism. The project will act as advertisement
tool for company, increase company profile, enhance team members’ management
capabilities and increase financial status of the company.

Sponsor Detail
LLYOYDS TSB,
UNILEVER COVENTRY

Project manager
Mr. Joshua Igwe

Deliverables

Hardware
62 IP CCTV Cameras
2 access control systems
Electrical power equipment

Software
Biometric software for identification of employees
Server setup
Firewall security system to avoid intrusion
Documentation

 Project Charter is formal document that identifies roles, responsibilities, resources and
authorities of project team.
 Project scope statement defines mutual understanding of the project.
 Work breakdown structure is grouping of tasks and responsibilities along with overall
scope of project.
 Risk management plan is important component of project management plan that manages
and prioritize risk posing to project.
 The project communication plan defines the stakeholders, the message to be delivered,
and communication medium, communication feedback and person who will own the
responsibility of creating and sending message.
 The responsibility matrix describes the which individual will be assigned to certain set
 Final project presentation is made to key stakeholders after completion of project that
represent final product as outcome of project.
 Critical review of report helps team about lessons learned from project.

Definitions

PMP: Project management plan

Server: The main computer system that helps in resource sharing with client machines

WBS: Work breakdown structure

RAS: Responsibility assignment matrix

Organization
Organizational chart
Organizational chart determines the extent to which role and responsibilities are delegated,
controlled and coordinated between levels of management.
 Project
Manager

Quality Training and

Planning & Resource
assurance development
design engineer alloactor
officer officer

IT professional Accountant Team member

Management and technical processes

The management of UNILEVER Coventry has decided to install IP Surveillance system in order
make control of its production systems more effective. The purpose of this project is to control
absenteeism of employees, theft of finished goods and lateness of employees. To achieve this
object management has decided to install 62 cameras at different locations with two access
control systems. The estimated budget of this project is £50 million.

Project controls

1. Minutes of weekly meeting, responsibility assignment matrix report

2. Weekly status report
3. Lesson learned report
4. Responsibility assignment matrix
5. Gantt chart
6. Work breakdown structure

Risk Management plan

An effective project must pin point number of risks in order to manage these risks alongside
project execution. There are following possible risks which can hinder the progress of a project;

1. Resistance against project by staff members

 2. Communication gap between project stakeholders
3. Non availability of project components when required
4. Poor project planning and execution
5. Problems in feasibility study of the project
6. Technical incompetence of project execution team
7. Inability to meet project objectives
8. Financial constraints in execution of project
9. Noncompliance of quality, safety & environmental standards
10. Misallocation of resources by project management team
11. Non availability of on time facilities necessary for execution of project
12. Poorly defined project requirements
13. Natural calamities

Health and safety plan

Health and safety issues
1. High temperature at work place
2. Inadequate ventilation and air conditioning
3. Humidity at work place
4. Damaged cables, plugs and worn insulations
5. Lack of availability of safety equipment to project team
6. Possibility eruption of fire during project execution
7. Probability of accidents at work place

Solutions
1. To control health and safety issues arising at work place
2. To ensure moderate temperature at work place
3. To ensure safe working environment for project execution team
4. To provide safety equipment to project execution team
5. To ensure availability of fire safety systems at work place
6. To minimize the chances of accidents and ensure availability of first-aid at work place

Health and safety policy statement

There are following policy guidelines;
1. Compliance to local and international environment and safety regulations
2. To consult with employees on matters related to health and safety
3. To ensure safe handling of equipment
4. To educate and train employees about health and safety issues
5. To prevent accidents and causes of poor health problems
6. To maintain and ensure safe and healthy working conditions
Risk management plan is attached as appendix 4.
Project Staffing
Staffing information is available in following documents;
 Organizational chart
 Project charter

Technical processes
Document templates
A project management plan is comprehensive document that is maintained in a chronological
order. There are many supporting documents and templates are maintained in order to support
the working of project report. The examples of supporting documents and templates are work
breakdown structure, project communication plan, responsibility assignment matrix and risk
management plan with reference of templates given in Schwalbe (2010), 6th edition.

Change control plan

The project has to change with change in environment therefore project cannot be completed
exactly according to defined project plan. The project plan should be flexible so it could be able
to accommodate changes which took place in environment.

Project Scope statement

Project title
Installation of 62 IP Surveillance and 2 Access Control on 5 Production facilities of
UNILEVER, Coventry, United Kingdom.

Date
February 15, 2012

Prepare by
Hussein, Project manager

Project justification
UNILEVER Coventry has initiated this project in order to tackle security issues in its premises.
IP Surveillance will help to prevent theft of semi-finished and finished products. Access control
system will help to control absenteeism and lateness of workers because worker can mark
attendance and enter in order to premises of UNILEVER Coventry through access card only. The
cost of this project is £50million. The IP surveillance system and access control system will cut
the cost of UNILEVER Coventry which it has to incur in the form of theft of goods, absenteeism
and lateness.

Project Characteristics and Requirements

 The project will help the UNILEVER Coventry to prevent of its resources.
  The IP surveillance system will help to prevent theft and production loss of UNILEVER
Coventry.
 The access control will help to automate attendance system of employees and it will also
help to control absenteeism of employees.
 The access control will also help to control lateness by imposing penalty on latecomers.
 The access control system will make the reporting system efficient through automation.
 This project will help to improve the productivity of workers.
 The project will help to manage workers efficiently and effectively.
 The project will to identify training and development needs of workers.

Installation breakdown structure

Hardware
Cameras Installation
 Install 22 Cameras in location A
 Install 9 Cameras in location B
 Install 20 Cameras in location C
 Install 11 Cameras in location D

Rack Installation
 Install tow Racks in location A
 Install one Rack in location B
 Install one Rack in location C
 Install one Rack in location D
 Install one Rack in location E
 Install one Rack in location F

Access Control
 Install Access Machine at Entrance Gate
 Install Access Machine at Admin Office
 Install Access Machine at location A
 Install Access Machine at location B
 Install Access Machine at location C
Software
Server Setup
 Install Server
 Install O/S
 Get Internet service provider
 Update Server
 Install Security Software

Software Installation
 Buy On Guard Software
 Get licenses for Software
 Install Software
 Update Software
 Get license for Security Software

Location A Production area/ Packaging material

Location B Hazardous material/Solvent room

Location C Finished goods/Packaging warehouse

Location D External

Location E (Rack installation-finished goods warehouse)

Location F (Rack installation-remote warehouse)

Work breakdown structure has been attached as appendix 1, Network Diagram as appendix 2,
and critical path analysis as appendix 3.

Key deliverables
The key deliverable of the project is as follows;
 Project Charter
 Scope Statement
 Work Breakdown Structure
 Gantt Chart (Schedule)
 Network Diagram
 Responsibility Assignment Matrix
 Risk Management plan
 Detailed Budget
  Weekly Status Report
 Milestone Report
 Change Request
 Final Project Presentation
 Lessons Learned Report

Feasibility study
The feasibility study of IP Surveillance and Access control system for UNILEVEL Coventry has
been given below;

Technical feasibility
The technological requirement of this project is hard ware like IP CCTV Systems, Access
control systems, Electrical power equipment and cabling accessories and software like On-Guard
Client software licenses for System Administration, Alarm Monitoring, Map-Designer,
Communication Server and Login Driver and Client to provide PCs and On-Guard Video
Security Server Software License for other clients. The project team has all technical capabilities
to execute this project. The technical team can develop a security solution for UNILEVER
Coventry from available technology in market. This project is technical feasible for execution.

Economic Feasibility
Total cost of this project is £50 million. This is huge investment by UNILEVER Coventry but
this pay back by preventing cost of Theft, production loss, absenteeism and lateness. This system
will deliver long lasting benefit by preventing wastage of resources. The operation of this project
is also nominal.

Legal feasibility
With reference to Sarbanes Oxley Act, UNILEVER Coventry is bound implement corporate
governance in all its operational activities. Hence, IP Surveillance and Access Control project is
legally feasible.

Operational feasibility
The project will streamline the security and access control operation of company. The IP
Surveillance system will reduce the cost by preventing the theft of finished and semi-finished
goods. Access control system will help to minimize absenteeism of employees. Access control
system will help to assure on time presence of employees and discourage lateness.

Project Charter
IP Surveillance and access control installation is essential part of organizational strategy of
Unilever. This aims to deter theft, employees’ lateness and absenteeism. Security installation
program intends to control organizational resources including human and capital so this matter is
of strategic importance for organization. Organization is expending huge sum of money to
improve its governance mechanism. By implementing IP surveillance framework, senior
management would be able to attain optimum utilization of resources that is ultimate
organizational goal. Unilever Coventry would get the return of this investment in the form of
organizational cost saving from inventory theft and inefficiencies of human resource department.
Likewise, return of investment will be derived by effective resource utilization through strict
checks on human workforce. Unilever Coventry would not only achieve internal benefits rather it
is seeking legal compliance. IP surveillance security installation program would yield various
benefits as:

 Reduced cost
 Brand building
 Financial status
 Operational efficiency
 Better training and development opportunities for human resource
 Adoption of technological innovation

Following is the list of more graver nature of risks or constraints that needs of be covered:

 Unfavorable weather conditions

 Incompetent staff for the handling of IP surveillance
 Human resource conflict
 Economic hurdles and non-availability of funds

Critical Success factors

There are following critical success factors of IP Surveillance and Access Control project

Area coverage of IP Camera

The success factor of IP Camera is that it has area coverage is about 100 meter to 250 meter and
this suit able for production of UNILEVER Coventry. The IP Camera network switches traffic to
Main distribution Server which is a video recorder.

Video storage
The videos are recorded on megapixel camera and there is huge volume video data to be stored.
In this system compression technology is used to store huge volume of data.
Power over Ethernet
It can use single cable power from camera and transfer to storage data. It helps to save
installation of cabling accessories. It is power saving technology.

Recording of attendance on accurate time

Access control system help to mark attendance of employees on accurate time through access
control record. This system minimizes the chances of absenteeism and lateness.

Employee evaluation
This system also helps to evaluate employees on the basis of their discipline in the company. The
HR department can also impose plenty on employees who come late. By using the reports of this
system HR department can measure the trend of absenteeism and lateness in company.

Communication Plan
Open communication style is more essential for the success any project team than ever. The
project team can accomplish its organizational objectives quickly and efficiently by having
mutual communication and understanding. On the other side, lack of open communication leads
to destructive conflicts between team members. The team members handling the installation of
IP surveillance should have effective communication to meet deadlines. This project contains
information flows within and outside the organizational boundaries. Project manager is
accountable to secure interests of internal and external stakeholders, which requires efficient
decision making by rapid information flows. Project manager and project coordinator are in the
course of running the project pace in desired manner, ensuring environmental sustainability in
the project execution, effective health and safety planning, and cost controls. Project manager
needs to confirm adequate reporting method for certain type of communication. Following are
communication channels that are relevant to meet particular reporting objectives.

Communication Channel Advantages/Disadvantages Relevant for

E-mail Speedy Written Communication Inter and intra team
communication channel
Telephone Fast communication but no Helpful for urgent team issues
record is kept
Meetings Conflict resolution Team matters are settled
deliberately
Conference Calls Online meeting Distant team members’ quick
communication
Informal Word of Mouth Communication without Downward communication
hesitation directions to team members
Printed Documents Helpful for retrieval and record Points are Deliberately
purpose Considered
Communication matrix is attached as Appendix 6.

Project risk
There are following risks associated with IP Surveillance and Access control project of
UNILEVER Coventry which are as following whereas risk register is attached as appendix 5.

 The risk associated with safety of project team members at the site of installation.
 The shortage of financial resource which is needed to execute the project may not be
available at the time of need.
 The use of child labor and longer working hour can impose human right issue risk for
company.
 Bad weather conditions can also hamper the progress of project.
 Interruption in supply chain can also pose risk for company
 Unskilled project team is also a massive risk for project
 Equipment in bad working can also impose rick for project
 Staff resistance is also risk employees because in this condition employee productivity is
very low.
 Communication gap between stakeholders could be cause of risk for project

Stakeholder analysis

 Project manager has primary stake in project, his impact of project is high and his
expectation from stakeholder is efficient work force in return he will complete the project
on time.
 The workers of project has primary stake in project, their impact on project is high and
they expect good compensation of from stake holders.
 On the other hand government is also stakeholder in project and its interest in project is
secondary and government regulation ensures the protect ion of public interest.
 Coventry city council has primary stake in project and its impact on project is also high
and it wants successful implementation of rules.
 Contractors also have primary interest in project and they want on time payments from
company.
 Suppliers have also primary interest in project which provides material items for the
project and stakeholders demand smooth supply of material item against timely
payments.
 Health and safety officers ensure have secondary interest in the project and they ensures
implementation of health and safety standards.
  UNILEVER Coventry has primary interests in project; it has provided funds for the
execution of project and wants completion of project within deadlines.
 Staff of UNILEVER Coventry is main beneficiary of the project and they want protection
of their interests.

1. Stakeholder Spider Map-Appendix 7

2. Stakeholder Analysis table-Appendix 8
3. Stakeholder mapping- Appendix 9

Assumptions
1. The commencement date of project is February 15, 2012.
2. The completion date of project is April 25, 2012.
3. The total budget of project is £50million.
4. Project staff resources will be available when they are needed.
5. The job timing of project staff is from 9:00AM to 5:00 PM.
6. No industrial action will be taken that can affect the project.
7. Issues will be resolved through quick issue resolution mechanism.
8. The statistics used in preparing estimates are accurate within budget.
9. The scope of the project is limited which has been described in project charter.
10. There should be timely delivery from selected vendors and partners

Hardware and software requirement

 IP CCTV systems
 Access control systems
 Electrical power equipment’s
 Electrical cables and accessories
 Server setup for sharing of information between clients
 Security software

Schedule
Summary
The schedule of project is as given below;
Project starting date: February 15, 2012
Project starting date: April 25, 2012
The duration of project: 10 weeks
Budget
The budget detail has been attached in appendix 10.

Conclusion
This project will help to UNILEVER Coventry to solve security on its premises. IP Surveillance
system will help UNILEVER Coventry to use its resources efficiently and effectively. This IP
Surveillance system will help the company to monitor activities at production area, material
store, packaging area and warehouse of finished goods and this system will help UNILEVER
Coventry prevent theft at its premises. The access control system will keep a check on absent
employees and trace out ghost workers. In order to control absenteeism and ghost workers, an
access card will be issued to every worker for entrance in premises of company. This project has
also been accounted for a risk management plan to identify and manage risks that could hinder
progress of project. A work breakdown structure has been prepared to split work in identifiable
tasks. Project budget represents monetary resources required to complete a budget. On the other
hand, a responsibility assignment matrix has been prepared to identify responsibility team
member.
Appendix 1 Gantt Chart
Appendix 2 Network Diagram
Appendix 3 Critical Path Analysis
Appendix 4 Responsibility Assignment Matrix
 Installation Responsibility Matrix
O Project Project Administra Purchasing IT
NO WBS Manager Coordinator tor Specialist Professional
CAMERAL INSTALLATION
A-PRODUCTION AREA/PACKAGING MATERIAL AREA

• Pa cka gi ng Ha l l for Ha rpi c, Gel a nd Dettol Li qui d (3fi xed) R I A I

1 • Harpic Filling Area (1 fixed) R A I
2 • Gel Filling Area ( 2 fixed) A R I
3 • Dettol Filling Area ( 2 fixed) R A
• Harpic ,Gel, Dettol Liquid Packaging
R A I
4 Material Area and Transfer Area ( 5 fixed)
5 • Detol Soap Production Area ( 5 fixed) A R I I
6 • Jik production Area ( 1 fixed) I R A
7 • Jik Packaging Area ( 2 fixed) A R I
8 Electrical Material office ( 1 fixed) R I A
HAZARDOUS MATERIAL/SOLVENT ROOM
• Hazardous Material (Solid) ( 2 fixed) A R I
9

• Hazardous Material (Liquid) (Two Sections) A I R

10 ( 3 fixed)
11 • Solvent Room ( 2 fixed) R A I I
12 Chlorine Toner Storage Area ( 2 fixed) I R A I
FINISHED GOODS/PACKAGING WAREHOU
• Aerosol Finished Goods WareHouse
Extension ( 3 fixed) R A I
13
14 • Strepsil WareHouse ( 2 fixed) I R I A
15 • Aerosol Filling Hall ( 2 fixed) A R I
16 • Remote WareHouse ( 3 fixed) R I A
17 • Finished Good WareHouse ( 10 fixed) A R I
EXTERNAL
• Entra nce Ga te for Ca rs /Pedes tri a n/Trucks ( 1
18 R I A
fi xed)
• Loaded Trucks Exit Gate (near remote
I R I A
19 whse) ( 1 fixed)
• Open lawn, behind the Hazardous Material
I A R
20 Store (1 PTZ)
• Open Area at the entrance of Harpic,Gel
R I A
21 and Detol Liquid Production Area ( 1 fixed)
22• Remote Whse/Loading Area overview ( 1 PTZ) R I A
23 • Waste Segregation Area ( 1 fixed) A I I R
24 • Gas Area ( 1 fixed) A R I
25 • Weigh Bridge ( 1 fixed) I R A
26 • Generator/Desiel Despensing Area ( 1 fixed) A I R
ACCESS CONTROL INSTALLATION
27 Install Access Machine at Entrance Gate R I A
Install Access Machine at Admin office I R A
Install Access Machine at location A I R A
Install Access Machine at location B R I A
28 Install Access Machine at location C A I R
Rack installation
LOCATION A (Ra ck Loca ti on - CONTROL ROOM a nd
 ACCESS CONTROL INSTALLATION
27 Install Access Machine at Entrance Gate R I A
Install Access Machine at Admin office I R A
Install Access Machine at location A I R A
Install Access Machine at location B R I A
28 Install Access Machine at location C A I R
Rack installation
LOCATION A (Ra ck Loca ti on - CONTROL ROOM a nd
PACKAGING HALL FOR HAPIC, GEL a nd DETOL LIQUID)
R I A
• Pa cka gi ng Ha l l for Ha rpi c, Gel a nd Dettol Li qui d.
29
30 • Control Room R I A

LOCATION B (Ra ck Loca ti on - STREPSIL WAREHOUSE)

• Streps i l Wa reHous e
A R I
31
LOCATION C (Ra ck Loca ti on - HAZARDOUS MATERIAL
LIQUID)
I A R
• Ha za rdous Ma teri a l (Li qui d) (Two Secti ons )
32
LOCATION D (Ra ck l oca ti on - DETOL SOAP
PRODUCTION AREA)
• Detol Soa p Producti on Area R I A
33
LOCATION E (Ra ck Loca ti on - FINISHED GOODS
WAREHOUSE)
• Fi ni s hed Good Wa reHous e
R A I I
34
Server setup
35 Install O/S I R A
36 Get internet service provider I I A R
37 Maintain Server R A I
38 Update Server A I R
Install Security Software R I A
Installation of software
39 Buy OnGuard Software A R I
40 Get licenses for Software R I A
41 Install Software I R A
Update Software A I R
42 Get licenses for Security Software R I A
Appendix 5 Risk Register

Risk Register of Surveillance Securtity Installation of Unilever Project

Prepared by: Hussein Date: March 25, 2012

No. Rank Risk Description Category Root Cause Triggers Potential Responses Probability Impact S tatus
1 3 Staff resistance Behavior Risk Lack of Training Hindrance in project Staff involvement in Possible Moderate Moderate Risk
execution project planning
2 3 Communication gap between Communication Poor defined Difficult to achieve Clearly defined Likely Moderate Moderate Risk
stakeholders risk communication project objects communication
channels channels
3 4 Non-availability of project Supply chain Poor planning Delayed project Efficient supply chain Likely Mojaor Significant Risk
equipment risk systems
4 5 Poor project planning Planning risk Incompetent Difficult ptoject Critical review of plan Possible Major Significant Risk
planning team execution at every step
5 4 Poor technical feasibility Installation risk Incompetent Technical Critical review of Likely Major High Risk
technical team shortcommings in technical feasibility of
project project
6 4 Technical competencies of Installation risk Lack of Formal Project Quality Hire Professional Likely Moderate Moderate Risk
team Training Team
7 3 Inability to meet user project Contractual Communication Client Dissatisfaction Maintain Effective Possible Major Moderate Risk
objectives Risk Problems Communication with
client
8 4 Financial contrainst Installation risk Non-availability Poor execution and Careful planning of likely Major High Risk
of finance sub-standard work finnncial resources
9 3 Health, safety and Environmental Non- Health problems, Implementation of Possible Moderate Moderate Risk
environmental standard risk Compliance of accidents and social Health, safety and
standards loss environmental
standards
10 3 Non-availability of facilities Installation risk Poorly defined Difficulty in smooth Clearly defined Possible Minor Moderate Risk
facilities execution of project project fecilities
11 2 Misallocation of resources Planning risk Wastage of High project cost Effect resource Likely Moderate High Risk
resources allocation mechanism
12 1 Natural hazards General Hazard Not Avaiable Wide Spread Institute back up plan Rare Severe Significant Risk
Devastation
Appendix 6 -Communication Matrix
 Responsible for
Stakeholder
What is to be communicated to stakeholder Level of Frequency of How will it be ensuring
(Who will receive the Why is it to be communicated Possible communication Conflict Methods to avoid conflict
(Deliverables) importance communication communicated communication
communication)
takes place
To ensure the project manager Weekly progress Inadequate reporting ensure proper verification and
Project management plan and communicaiton is aware of the preparation for meetings, confirmed documentation of reports.
Project Manager High Once every week Project Manager
plan updates project closure by email. Telephone
calls
To check and validate client Once a week client Vaguely defined project Clarity of goal descritpion
Project objectives to be met and requirements requirements are being met meetings, formalised Planning & Design requirements
Planning & Design Engineer High Once every week
of project with written Engineer
document reports
To ensure a smooth handover to Poorly communicated resource Adequate communication plan ro
Resource Allocator Resource allocation to execution team the client High Daily basis Email Resource Allocator requirements reveal resources properly

To ensure a smooth handover to Over costing by procurement staff Implementing budgetary control
Accountant Cost controls and budget controls the client High Once a week Excel spreadsheet Project Manager system

To ensure quality work Quality assurance Quality assurance Non-compliance of quality Training of quality assurance
Quality assurance officer Quality assurance standards High Bimonthly standards manager
report officer

Training and development To address training needs of Training requirement Quality assurance Not available Not available
Helping staff to acquire contemporary skills staff Medium Monthly
officer report officer
Staff of Unilever Performance of assigned tasks Timely completion of tasks Medium Daily Email Project manager Difference in job prorieties Set targets for workforce
Health and Safety Executive To ensure construction project is Post quality ill defined health and safety Understandable helath and safety
Health and safety assessment reports High Once a week Face to face meetings
Officers in line with industry standards inspector standards. standards
Compliance of rules and On start and Not available Not available
Government Protection of public interest regulations Medium completion of Written report Project manager
project
Smooth supply of items Innterruption in supply Efficient supply chain managemenr
Suppliers Project progress reporting to public High Weekly basis Purchase order Project Manager
Contactors Need satisfaction review To give work plan Medium Monthly Email Project Manager Missing dealines Strong coordination
To ensure on time completion Delay in project Clearly defined objectives
Unilever Object achievement High Monthly Written report Project Manager
of project
Appendix 7 Stakeholder Spider Map
Unilever Coventry Working

Workers

Primary

Grants

Government

Secondary

Managing

Project Manager

Primary
Legal Issues

Coventry City Council

Stakeholders Primary
Monetary funds
Unilever

Primary

Raw Material

Suppliers

Primary

Conducive working
environment
Health & Safety Officers

Secondary

Beneficiary

Unilever Employees

Secondary
Appendix 8 Stakeholder Analysis
Stakeholder anaylysis table
Approach to
Stakeholders Expectation from Expectation of the managing
Stake in project Type of stake Impact on Project Interest in project stakeholder stakeholders stakeholders
Workers Working Primary High Low Good compensation High Productivity Positive
Protection of public Successful
Government Grants Secondary Low Low interest implementation Negative
Project manager Managing Primary High High Timely completion Efficient workforce Positive
Successful
Coventry City Council Legal issues Primary High Low Political support implementation Negative
Contractors Working Primary High Timely completion Good facilities Positive
Suppliers Raw material Primary High High smooth supply Timely payments Positive
Conducive Implementation of Support in
working health and safety implementation of
Health & safety officers environment Secondary Low Low standards standards Positive
On time completion
UNILEVER Monetary funds Primary High High Timely release of funds of project Positive
Protection of their
Staff of UNILEVER Beneficiaary Secondary Low High interests Compliance to rules Positive
Appendix 9 Stakeholder Mapping
Stakeholder maping

LEVEL OF INTEREST
Low High
10 Coventry City Council Project manager
9 Government UNILEVER
High 8 Staff of UNILEVER
7
6 Negative Positive
POWER
5 Project worker Suppliers
4 Health and safety officers Contractors
Low 3
2
1 Positive Positive
0
Appendix 10 Cost Account
 Installation Cost Account

OBS LABOUR EQUIPEMENT

CCVT Engineers
project manger

Administrator

Administrator

Equipement
suppliers
Network

Server
Total

Total
WBS Labour
Comments

NO
CAMERA INSTALLATION
A-PRODUCTION AREA/PACKAGING MATERIAL AREA

1
• Packaging Hall for Harpic, Gel and Dettol Liquid (3fixed) 20 40 35 35 17 147.00 £900 £900
2 • Harpic Filling Area (1 fixed) 15 30 30 30 24 129.00 £300 £300
3 • Gel Filling Area ( 2 fixed) 12 35 30 35 24 136.00 £600 £600
4 • Dettol Filling Area ( 2 fixed) 16 35 30 30 24 135.00 £600 £600
• Harpic ,Gel, Dettol Liquid Packaging
19 40 35 35 35 164.00
5 Material Area and Transfer Area ( 5 fixed) £1,500 £1,500
6 • Detol Soap Production Area ( 5 fixed) 10 45 40 25 35 155.00 £1,500 £1,500
7 • Jik production Area ( 1 fixed) 20 30 25 30 17 122.00 £600 £600
8 • Jik Packaging Area ( 2 fixed) 25 40 40 30 24 159.00 £600 £600
9 Electrical Material office ( 1 fixed) 10 35 30 20 17 112.00 £300 £300
HAZARDOUS MATERIAL/SOLVENT ROOM
• Hazardous Material (Solid) ( 2 fixed) 10 35 30 35 24 134.00
10 £600 £600

• Hazardous Material (Liquid) (Two Sections) 10 45 40 30 41 166.00

11 ( 3 fixed) £900 £900
12 • Solvent Room ( 2 fixed) 10 60 55 40 24 189.00 £600 £600
13 Chlorine Toner Storage Area ( 2 fixed) 10 30 35 45 24 144.00 £600 £600
FINISHED GOODS/PACKAGING WAREHOU £0
• Aerosol Finished Goods WareHouse
Extension ( 3 fixed) 10 25 25 30 41 131.00
14 £900 £900
15 • Strepsil WareHouse ( 2 fixed) 10 30 40 30 24 134.00 £600 £600
16 • Aerosol Filling Hall ( 2 fixed) 10 30 30 45 24 139.00 £600 £600
17 • Remote WareHouse ( 3 fixed) 10 35 35 45 41 166.00 £900 £900
18 • Finished Good WareHouse ( 10 fixed) 35 150 120 110 70 485.00 £3,000 £3,000
EXTERNAL
• Entra nce Ga te for Ca rs /Pedes tri a n/Trucks ( 1
19 30 30 25 25 17 127.00 £300 £300
fi xed)
• Loaded Trucks Exit Gate (near remote
35 30 30 35 17 147.00
20 whse) ( 1 fixed) £300 £300
• Open lawn, behind the Hazardous Material
35 45 40 30 17 167.00
21 Store (1 PTZ) £300 £300
 EXTERNAL
• Entra nce Ga te for Ca rs /Pedes tri a n/Trucks ( 1
19 30 30 25 25 17 127.00 £300 £300
fi xed)
• Loaded Trucks Exit Gate (near remote
35 30 30 35 17 147.00
20 whse) ( 1 fixed) £300 £300
• Open lawn, behind the Hazardous Material
35 45 40 30 17 167.00
21 Store (1 PTZ) £300 £300
• Open Area at the entrance of Harpic,Gel
40 35 30 30 17 152.00
22 and Detol Liquid Production Area ( 1 fixed) £300 £300
23• Remote Whse/Loading Area overview ( 1 PTZ) 40 40 35 45 17 177.00 £300 £300
24 • Waste Segregation Area ( 1 fixed) 45 30 45 45 17 182.00 £300 £300
25 • Gas Area ( 1 fixed) 45 25 40 25 17 152.00 £300 £300
26 • Weigh Bridge ( 1 fixed) 40 30 40 40 17 167.00 £300 £300
27 • Generator/Desiel Despensing Area ( 1 fixed) 35 35 25 35 17 147.00 £300 £300
ACCESS CONTROL INSTALLATION
28 Install Access Machine at Entrance Gate 30 25 25 40 100 220.00 £2,500 £2,500
29 Install Access Machine at Admin office 30 30 35 40 100 235.00 £2,500 £2,500
Install Access Machine at location A 40 30 30 40 100 240.00 £2,500 £2,500
Install Access Machine at location B 40 30 25 40 100 235.00 £2,500 £2,500
Install Access Machine at location C 40 35 25 45 100 245.00 £2,500 £2,500
Rack installation
LOCATION A (Ra ck Loca ti on - CONTROL ROOM a nd
PACKAGING HALL FOR HAPIC, GEL a nd DETOL LIQUID)
25 40 30 35 19 149.00
• Pa cka gi ng Ha l l for Ha rpi c, Gel a nd Dettol Li qui d.
30 £7,500 £7,500
31 • Control Room 25 35 40 35 19 154.00 £100,000 £100,000

LOCATION B (Ra ck Loca ti on - STREPSIL WAREHOUSE)

• Streps i l Wa reHous e
15 35 40 30 19 139.00
32 £7,500 £7,500
LOCATION C (Ra ck Loca ti on - HAZARDOUS MATERIAL
LIQUID)
14 35 40 30 19 138.00
• Ha za rdous Ma teri a l (Li qui d) (Two Secti ons )
33 £7,500 £7,500
LOCATION D (Ra ck l oca ti on - DETOL SOAP
PRODUCTION AREA)
• Detol Soa p Producti on Area 10 40 40 45 19 154.00
34 £7,500 £7,500
LOCATION E (Ra ck Loca ti on - FINISHED GOODS
WAREHOUSE)
• Fi ni s hed Good Wa reHous e
14 40 35 50 19 158.00
35 £7,500 £7,500
Server setup
36 Install Server 20 35 35 30 70 190.00 £1,500 £1,500
37 Install O/S 18 45 35 30 25 153.00 £500 £500
38 Get internet service provider 18 40 35 40 19 152.00 £2,500 £2,500
39 Update Server 18 30 35 35 19 137.00 £500 £500
Install Security Software 20 45 40 35 20 160.00 £1,500 £1,500
 LOCATION E (Ra ck Loca tion - FINISHED GOODS
WAREHOUSE)
• Fi ni s hed Good Wa reHous e
14 40 35 50 19 158.00
35 £7,500 £7,500
Server setup
36 Install Server 20 35 35 30 70 190.00 £1,500 £1,500
37 Install O/S 18 45 35 30 25 153.00 £500 £500
38 Get internet service provider 18 40 35 40 19 152.00 £2,500 £2,500
39 Update Server 18 30 35 35 19 137.00 £500 £500
Install Security Software 20 45 40 35 20 160.00 £1,500 £1,500
Installation of software
40 Buy OnGuard Software 20 30 35 45 20 150.00 £100,000 £100,000
41 Get licenses for Software 22 35 35 30 25 147.00 £25,000 £25,000
42 Install Software 20 40 35 40 20 155.00 £5,000 £5,000
43 Update Software 25 45 35 30 20 155.00 £5,000 £5,000
Get licenses for Security Software 23 45 35 35 20 158.00 £10,000 £10,000
Total Hours 1,094 1,835 1,735 1,770 1,555 7,989 £319,800 £319,800

Labour Rates £190 £110 £100 £48 £40 £488 £0 £0

Costs £207,860 £201,850 £173,500 £84,960 £62,200 £3,898,632 £319,800 £319,800

Contigency (20%) £41,572 £40,370 £34,700 £16,992 £12,440 £779,726 £63,960 £63,960

final cost £249,432 £242,220 £208,200 £101,952 £74,640 £4,678,358 £383,760 £383,760
Total Labor Cost £4,678,358
Total Equipement Cost £383,760
Total Budget £5,062,118