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It managed to win bragging rights as the world's biggest car company. But that focus on rapid
growth appears to have come at a cost to its reputation for quality, creating an opportunity for
others to potentially take back market share they lost to Toyota.
Recalls
Toyota's November 2009 recall was intended to fix a design flaw that could cause the gas pedal
to become trapped under the floor mat. It was prompted in part by the crash of a Lexus sedan that
ran out of control and crashed into a ravine near San Diego, killing four people. But the
automaker and federal safety officials continued to receive reports of unintended acceleration
and stuck pedals even in cases where the floor mats had been removed, a stopgap measure
recommended by Toyota.
As more details have emerged about the problems, Toyota has faced questions over whether it
routinely fixed potentially dangerous defects in new models without recalling those already on
the road.
In announcing the second recall, the carmaker said the accelerator pedal could wear down and
become difficult to depress, slow to spring back or get stuck partly depressed. The company said
its engineers developed and "rigorously tested" a remedy involving reinforcing the pedal to
eliminate excess friction. On cars and trucks already sold, dealers have been performing what
Toyota said was an "effective and simple" process that involves installing a steel reinforcement
bar into the pedal assembly to reduce the surface tension that might cause it to stick.
The Prius recall was the result of a software glitch leading brakes to fail. The fix, which would
be handled by dealers, would take about 40 minutes for each car, the company said.
Separately, Toyota also recalled 7,300 of its latest-model Camrys in the United States to fix a
power steering pressure hose in the engine compartment; the defect might deplete the braking
fluid, interfering with braking, Toyota said in a statement.
In April 2010, after a rare "don't buy" warning in Consumer Reports, Toyota quickly suspended
sales of its 2010 Lexus GX 460 sport utility viehicle and without any prompting from the
National Highway Traffic Safety Administration. Consumer Reports said the luxury sport utility
vehicle failed to prevent its rear end from sliding sideways during sharp turns.
The same month, the carmaker agreed to pay a $16.4 million fine, one of the heaviest imposed
on a car manufacturer in the United States, for concealing information related to its sticking
pedal recall. The fine did not release Toyota from civil or criminal actions. Numerous lawsuits
have been filed by crash victims and relatives of people killed in crashes seeking billions of
dollars. The Justice Department and the Securities and Exchange Commission has also been
investigating the automaker's actions.
Signaling a Shift in Corporate Culture
Since Akio Toyoda, the company's president and grandson of its founder, traveled to Washington
in February to appear before a House committee, the company has been at pains to show it is on
top of its quality crisis. It has named executives in each of its six regions to watch over quality;
formed an outside advisory panel led by Rodney Slater, the former secretary of transportation, to
give an independent look at future steps to take; and sped up the pace in which it decides to
recall cars.
Analysts say it is far too soon to say if Mr. Toyoda can change his company's structure. But
interviews with current and former executives at Toyota, government regulators and others who
deal regularly with the company suggest that he has, in the least, begun to bridge the gap
between the company's hidebound corporate culture and its biggest and most important market,
the United States.
At its annual shareholders' conference in June, Toyota disclosed that it had docked the pay of its
top management by 10 percent to help atone for the company's recent problems, which have led
to the recalls of more than nine million vehicles worldwide. Mr. Toyoda and other top executives
also forfeited bonuses for the second consecutive year.
In July 2010, the carmaker acknowledged for the first time that an internal review found sudden-
acceleration complaints to be valid.
A Toyota spokesman, Mike Michels, said the company's investigation inspected the vehicles and
downloaded data from onboard recorders if a crash occurred. The study found sticking
accelerator pedals in a small number of vehicles and a larger number with floor mats that
interfered with pedals. None of the vehicles with a sticking pedal was involved in a crash, he
said.
The review pointed to human error in most instances when a vehicle crashed while the driver
was trying to brake, Mr. Michels said. Nearly all of the crashes in those instances resulted from
"pedal misapplication," meaning the driver mistakenly pressed the accelerator instead of the
brake, he said.
No less than three committees in Congress have been examining the Toyota recalls and the
response to them by the National Highway Traffic Safety Administration.
The government has received more than 3,000 complaints of sudden acceleration involving
Toyota vehicles, but investigators from the safety agency were able to study the data recorders in
just 58 vehicles. The recorders provide information only in the case of a crash.
In the report to Congress released in August 2010, the agency said that in 35 of the 58 accidents,
the data recorder did not indicate that the brakes had been applied -- suggesting the possibility
that the drivers had mistakenly floored the gas pedal instead of the brake. In 14 of the vehicles
analyzed, there were indications that the driver had braked; in 9 of the cases, the brakes had been
pressed "late in the crash sequence," the report said. One recorder showed that both the brake and
the accelerator pedals had been pressed.
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Company Information
TOYOTA MOTOR CORPORATION is a Japan-based company mainly engaged in the
automobile business and financial business.The Company operates through three business
segments. The Automobile segment is engaged in the design, manufacture and sale of car
products including passenger cars, minivans and trucks, as well as the related parts and
accessories. The Finance segment is involved in the provision of financial services related to the
sale of the Company's products, as well as the leasing of vehicles and equipment. The Others
segment is involved in the design, manufacture and sale of housings, as well as information and
communication business.
Toyota Motor Corporation
1 Toyota-cho Toyota-shi ACH 471-8571 Japan
Phone: +81 565282121
Fax: +81 565235800
Web site
ARTICLES ABOUT TOYOTA MOTOR CORPORATION
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Toyota Turns to Consumers for 'Ideas'
By STUART ELLIOTT
Toyota's new ad campaign is aimed at repairing the automaker's reputation.
November 08, 2010
Toyota Turns to Consumers for 'Ideas'
By STUART ELLIOTT
Toyota Motor continues on the journey to repair its reputation with a campaign using the theme
"Ideas for good" that will seek suggestions from consumers. The campaign, to be introduced on
Monday, invites consumers to come up with new ways to use five existing Toyota Motor
technologies
November 08, 2010
Toyota Earns $1.2 Billion and Raises Forecast Slightly
By THE ASSOCIATED PRESS
Like other Japanese exporters, Toyota is fighting damage from a strong yen that erodes the value
of overseas earnings.
November 6, 2010
October Best Month for Auto Sales in 2 Years
By NICK BUNKLEY
October was the best month for new-vehicle sales in more than two years outside of the
government rebate program in 2009.
November 4, 2010
Panasonic Invests $30 Million in Tesla
By DEALBOOK
Panasonic is investing $30 million in Tesla Motors, the U.S. maker of electric sports cars, eyeing
expansion in the global market for green vehicles, the companies said Thursday.
November 04, 2010
Toyota Retrofits 2.2 Million Vehicles With Smart Pedals
By CHRISTOPHER JENSEN
The Smart Stop system is designed -- under some circumstances -- to override the gas pedal and
cut power to the engine. Toyota announced the system as part of its effort to deal with
unintended acceleration concerns.
November 03, 2010
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Copyright © 2008. Quotes and other information supplied by independent providers identified
on the vendor disclosures page.
Price Chart
1 day | 5 day | 3 month | 1 year | 5 year
Stock Snapshot
Friday's open $75.54
Thursday's close $75.25
52-week range
52-week high $91.97
52-week low $67.56
Market capitalization 118.4B
Avg. volume (10-day) 946.6K
Shares outstanding 1.6B
Dividend (yield) $0.98 (1.30%)
Ex-dividend date 09/27/2010
Key Fundamentals
P/E ratio 17.6x
Earnings per share $4.29
Revenue $245.5B
Profit margin 1.98%
Return on equity 5.49%
Fundamentals are for the trailing 12 months
View financials »
Quarterly Earnings
Analyst Ratings
Buy 1
Outperform 1
Hold 0
Underperform 0
Sell 0
Consensus Buy
(As of 11/05/2010)
Executive Officers
Executive Title
Fujio Cho Chmn. since 2009
Akio Toyoda Pres. since 2009
Kazuo Okamoto Vice Chmn. since 2008
Katsuaki Watanabe Vice Chmn. since 2009
Yoshimi Inaba Corp.Exec. since 2009
Company Events
• On December 6, 2010, TM will pay an estimated $0.49 dividend per share.
• On February 4, 2011, TM will announce quarterly earnings for 2011Q3. The consensus
earnings estimate is $0.54 per share.
Headlines Around the Web
What's This?
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Official Site
Official Blog
Company History
Toyota's NASCAR Page
Toyota Future/Concept Cars
Toyoland
Enthusiast site, with unofficial history.
History of the Corolla
"The most popular car line in history."
Jalopnik.com
A witty site on cars.
Windingroad.com
Web-based car magazine.
Autoblog.com
Car news.
Multimedia
Interactive Feature
A Toyota Timeline
In recent months, the Japanese automaker has recalled about eight million cars worldwide over
gas pedals that could stick or become caught on floor mats.
• Toyota Recall Coverage
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Last Updated: 2010-05-19T11:09:10+05:30
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Toyota Motor Coporation which is known for its quality products is being criticised for poor
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According to various sources, the Toyota is now on plans to evaluate the whole company from
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Next Toyota Yaris and Corolla likely to come from South East Asia to cut costs
Mazda3-MPS
29 July 2010
By BYRON MATHIOUDAKIS
TOYOTA Australia is looking to cheaper production sources such as Thailand for its next-
generation Corolla and Yaris which it admits are too expensive from Japanese factories.
This would put both vehicles in a far more even pricing keel with most rivals, as well as help
improve the local operation’s bottom line in the wake of a disastrous $107.9 million operating
loss for its 2009-2010 financial year ending March 31.
The third-generation Yaris is due to be unveiled sometime towards the end of next year, while
small car buyers will have to wait until later in 2012 at the earliest to drive the all-new 11th-
generation Corolla.
Toyota Australia senior executive of sales and marketing Dave Buttner said switching the
sourcing for Corolla and Yaris from Japan to somewhere else could come soon enough.
“I think that any manufacturer who is locked in for the medium or longer term in Japan will
struggle in the competitive marketplace when you look at what is happening with other
manufacturers now,” he told GoAuto Media in Melbourne.
From top: Toyota Yaris, Toyota Aygo, Toyota iQ.
Interestingly, Toyota has sourced the Corolla from outside of Japan before for Australia, with
local manufacture of the 43 year old nameplate occurring for most of its career up until 1999
(when it was ousted by the 2000 Avalon at the Melbourne plant), while some of the ninth-
generation series from 2001 to 2007 also coming out of South Africa for a time.
Today, as more manufacturers extend to low-cost labour rate sources such as Thailand, South
Korea and India (with the latter supplying the new Hyundai i20 and next year’s mooted-for-
Australia i10 runabout), Toyota Australia realises that it cannot afford to let young and first time
buyers stray.
It also is wary of the wave of cheaper Chinese light and small cars that are almost on our
doorstep, offering size and performance for a fraction of the price of Toyota’s offerings.
“But what we have to make sure with our small and compact (light) cars for the next generation
is to look at both where they are manufactured and their specification regarding safety etc.
“That’s because 75 per cent of Toyota passenger-car sales come from small and compact, and in
2005 they represented 45 per cent of the marketplace, and in 2009 that was 69 per cent.
“In terms of entry into the Toyota brand, our total loyalty (rate) is 65 per cent; and first-time
entry rate is higher for Yaris and Corolla.
“Here people are coming into our brand, having a good experience, and coming back and buying
again. So we are very focussed on those two segments in the market place.
Meanwhile, Mr Buttner reiterated that a model to slot in at under the $15,690 Yaris YR three-
door was still a priority for Toyota.
“We have been looking at a sub Yaris,” he said. “I have made no bones about that for a number
of years. But we have not found anything appropriate yet.
“As part of our future model line-up study it is something that we are considering.”
On pricing grounds he quelled speculation that the next-generation Aygo – a sub-B segment
hatch co-developed with PSA Peugeot Citroen and built solely in the Czech Republic – is on the
agenda for Australia.
Sadly for Smart car-style aficionados, the lauded iQ city car is also a non-starter for Australia.
“There is always going to be niche buyers, but if you bring in product that is just niche then you
gotta have volume. And we have a large enough model range now.
“We’re trying to bring in some niche stuff, but we’re still trying to pitch it well into the
marketplace. Rukus is an example of that. So will FJ Cruiser.
“(But the iQ) is still too expensive. You could land it here at a cost, but then how many buyers
are you going to get? We’ll only sell 10 a month.”
Yet Mr Buttner is also cold on the idea of importing models manufactured by the Toyota-owned
(and small-car specialising) Daihatsu subsidiary.
“We’ve had Daihatsu cars in the past, but we’re not currently looking at Daihatsu product,” he
said.
“And you have to look at the product you put your badges on …”