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Knack. Change the game.

Catalog | Human Model Knacks and


Superknacks

Copyright © 2017 Knack.it Corporation. All rights reserved.


Table of contents
Human Model Knacks
Engagement 3
Impact 4
Learning 7
Relationships 8
Thinking 10
Superknacks
Engineering & Technology 11
Business & Entrepreneurship 13
Research 14
Communications & Law 14
Finance & Banking 15
Sales & Retail 17
Marketing 18
Building & Design 19
Logistics & Manufacturing 20
Human Resources & Professional Support 21
Hospitality & Customer Service 22
Health & Beauty 23
Facilities & Transportation 25
Automotive 26
Actuarial & Insurance 26
Social & Public Service 27
Food & Beverage 28

2
Knacks – Engagement

People with a knack for not giving up:


- finish what they start, even when the going gets tough
- have the determination to accomplish goals
- pursue their passion with resolve
- aren't discouraged by setbacks
- stay the course and aren't easily distracted

People with a knack for being self-disciplined:


- consider all of the angles before they act
- remain level-headed and can keep their cool
- can put the brakes on rash decisions
- can resist tempting distractions
- gather information to make informed decisions

People with a knack for adapting to change:


- are open to new experiences
- can help others move forward under uncertainty
- enjoy navigating new territory
- have the mental flexibility to thrive in new or unfamiliar
environments
- easily adapt to new situations

People with a knack for focusing on details:


- are careful and thorough
- thoughtfully plan work
- take the time to check and double check
- have a great capacity to stay focused on the task at hand
- can process a lot of information quickly

People with a knack for self starting:


- seize unexpected opportunities
- excel at thinking on their feet
- are comfortable taking action and making decisions
under time pressure
- view their goals as opportunities to succeed
- view risks as exciting opportunities

3
Knacks – Engagement (Cont’d)

People with a knack for being careful:


- think through potential pitfalls before starting projects
- consider the consequences before acting
- aim to prevent bad outcomes
- don't like to take unnecessary risks
- are detail oriented and pay careful attention to rules

People with a knack for getting things done:


- plan ahead and follow through to achieve results
- are careful and thorough
- come prepared and prefer sticking to a plan
- stay focused and avoid distractions
- are reliable and don't cut corners

People who grit things out:


- have the toughness to achieve long-term goals
- persevere when faced with a challenge
- find ways around roadblocks
- believe that hard work reaps rewards
- are confident in their own abilities

Knacks – Impact
People who excel at leading and motivating:
- inspire others and lead by example
- take the initiative to achieve results
- have high integrity and are trustworthy
- think strategically
- believe in the power of people working together

People who strive for excellence:


- believe that hard work will help them succeed
- view their goals as opportunities to succeed
- pursue their passion with determination
- prefer taking action and seizing unexpected opportunities
- can overcome disappointments and setbacks
4
Knacks – Impact (Cont’d)
People who act with self-confidence:
- strongly believe they will achieve their goals
- pursue success with enthusiasm
- believe in themselves despite setbacks
- can help inspire teams to accomplish goals
- are able to find the good even in tough situations

People with a knack for taking ownership:


- are self-confident and believe that they can achieve
success
- take the reins and make things happen
- work well with others to fulfill goals
- have high integrity
- can weather a storm

People with a knack for taking the high road:


- are honest and humble
- have a deep respect for others
- strive to do what is right
- don't cut corners
- prefer to follow rules

People with a knack for catalyzing change:


- see possibility in uncertain situations
- can help others move forward under uncertainty
- inspire others to embrace new ideas
- are comfortable taking reasonable risks
- accomplish their goals despite challenges

People who radiate charisma:


- have the confidence to command attention
- are decisive
- gain respect through action
- can disagree with poise and composure
- may use their charm to lead and inspire others

5
Knacks – Impact (Cont’d)

People with a knack for acting diplomatically:


- can read a room
- set the right tone to put others at ease
- can keep their emotions in check when dealing with stressful
situations
- can predict social problems before they arise
- easily build connections between people

People with a knack for imaging and innovating:


- have the creativity to come up with new ideas
- can collaborate effectively with others to turn ideas into
reality
- question the status quo
- dream big and are comfortable taking risks
- learn quickly

People who think strategically:


- have strong problem-solving ability to think through tough
decisions
- have the self control to not let their emotions cloud strategy
- weigh a variety of information sources, including others'
reactions
- are open to new ideas during decision-making
- can seize unexpected opportunities

6
Knacks – Learning

People with a knack for rapid learning:


- enjoy the process of learning
- think of mistakes as opportunities to learn
- enjoy an intellectual challenge
- adapt to new environments quickly
- are open to new ideas

People who believe in their own self-improvement:


- believe in their ability to learn and change
- are energized, not intimidated, by a challenge
- believe in developing talents through hard work
- think of mistakes as opportunities to learn
- enjoy the process of learning

People who thrive on feedback:


- are open to new ideas and ways of doing things
- are modest and humble
- can handle the stress and challenge of learning new things
- take satisfaction in doing things well
- believe in their ability to succeed

People with a knack for seeking knowledge:


- seek out new ideas
- embrace different experiences
- have an appetite for the unknown
- tend to be creative
- like to find and solve puzzles

People with a digital mindset:


- experiment to solve new problems and see meaning in
numbers
- are willing to embrace change
- take calculated risks
- handle setbacks and find workarounds
- guide others and lead change

7
Knacks — Relationships
People with a knack for understanding and managing
relationships:
- understand other people
- easily navigate social situations
- collaborate well with others
- work effectively in teams
- are perceptive about others' feelings

People who excel at balancing emotions:


- stay calm in the face of bad news
- can persevere through tough times
- can handle stress and take it in stride
- don't let negative emotions linger
- don't get irritated easily

People with a knack for reading emotions:


- can recognize subtle changes in emotions
- are perceptive about others' feelings
- think about others' reactions before taking action
- can put themselves in others' shoes
- excel at understanding different points of view

People with a knack for working collaboratively:


- enjoy working with different types of people
- understand group dynamics
- strive to successfully accomplish tasks
- prefer to build team consensus, but will disagree when
needed
- keep team goals in mind and stay on task

People who are culturally aware:


- embrace new experiences
- easily learn new social norms
- use social cues to help them fit in
- respect differences between people
- are curious about values and practices of other cultures

8
Knacks – Relationships (Cont’d)
People who excel at taking someone else's perspective:
- understand the other person's point of view
- anticipate others' reactions
- devise creative solutions to accommodate
changing needs of others
- are open to feedback
- look for new ways to create positive experiences for others

Those with a knack for engaging with people:


- thrive around people
- enjoy listening to others' ideas
- often take the lead in social situations
- gain support from others by being trustworthy and
charismatic
- prefer to build group consensus

People with a knack for collaborating virtually:


- work effectively in teams
- are intuitively aware of others' feelings
- enjoy navigating new territory
- have strong self-discipline and drive to succeed
- excel at getting a group in agreement

9
Knacks – Thinking
People with a knack for solving problems:
- enjoy solving challenging problems
- are quick to learn and spot patterns
- easily adapt to new situations
- can apply their knowlege to solve new problems
- have the mental flexibility to thrive in environments that are
new or unfamiliar

People who think creatively:


- come up with novel solutions
- make connections between seemingly unrelated ideas
- understand how components work together
- take the lead on accomplishing creative projects
- enjoy creative achievement

People who excel at thinking critically:


- enjoy looking at problems in different ways
- are rational and logical
- are open-minded to new and creative ways of tackling problems
- bring a healthy skepticism to new information
- crave information to make decisions

People with a knack for crunching numbers:


- excel at math
- are comfortable with quantitative information
- tend to use data to guide decisions
- use numbers to understand the world
- may have a good memory for important numbers and
formulas

10
Superknacks – Engineering & Technology
People with a knack for Engineering:
- are analytical with a particular knack for problem-solving
- thrive on quantitative and spatial reasoning
engineering - are controlled with strong attention to detail
- can overcome roadblocks
- welcome the challenge of finding ways to make things work
effectively

People with high potential in STEM fields:


- excel at using analytical skills to identify and solve problems
STEM - understand the importance of learning by experimentation
- persevere when tackling challenging problems
- are open to new ideas or approaches
- are comfortable disagreeing with others or changing course

High-potential Data Scientists:


- are comfortable with data and enjoy solving complex problems
- are skilled at planning an analytical approach
Data science - maintain an open mind to explore what the data may reveal
- persevere through challenges
- are principled and able to resist tempting, yet unsupportable,
insights
People well-suited for Cybersecurity:
- focus on preventing bad things from happening
- excel at problem solving and thrive on challenge
Cyber security - take care in planning for contingencies
- can remain calm and composed during highly stressful
situations
- take immediate action when the situation calls for it
People with potential as Software Developers:
- are natural problem solvers and hunger to tackle new challenges
- are thorough in thinking through different potential solutions
So,ware
developer - use their perseverance and resilience to find and fix issues
- understand how different components can work together in a
system
- use their creativity to find the best solution to fit the context
11
Superknacks – Engineering & Technology (Cont’d)
People well-suited to Web Development:
- have strong spatial and logical thinking abilities
- use their strong understanding of people to develop with the
Web user in mind
developer - are creative and seek new ideas
- see short- and long-term projects through to completion, no
matter how difficult
- understand how different pieces fit together
High-potential System Administrators:
- understand how different components of a system work
together
System - plan ahead to minimize difficult situations
administra=on - can interact effectively with all types of people
- can use their reasoning abilities to diagnose complex issues
- follow-through to complete tasks successfully

People with a knack for Tech Support:


- combine strong analytical skills with social skills
- have a calm demeanor
Tech support
- are motivated to please others
- can find ways out of a jam
- can skillfully interact with a wide range of people

People with potential as Electronic Technicians:


- are very strong spatial thinkers
- can logically identify and fix problems
Electronic - are composed and thorough
technician
- have good interpersonal skills to interact well with other
people
- can think about a whole system as well as how parts work
together

12
Superknacks – Business & Entrepreneurship

People with potential in Business:


- are self-disciplined, diligent, and reliable
business - are quick learners
- can solve all sorts of problems
- can work collaboratively with others
- have social savvy

People with a knack for Consulting:


- are natural problem solvers
- are open-minded when facing new problems
consul=ng
- are comfortable with ambiguity and tasks that aren't well-defined
- believe they can find what they need to get the job done
- are socially versatile and can build relationships with all types of
people

High-potential Management Consultants:


- are quick-witted
Management - have the ability to tackle large strategic problems
consul=ng - can understand complex systems
- can use data to identify and support a new idea
- have the social savvy and interpersonal skills to influence high-
level leaders

People who would thrive in a Start-up:


- thrive in rapidly-changing, ambiguous contexts
startups - have the self-confidence to wear multiple hats
- have the analytical ability to get any job done
- are willing to join the higher-risk start-up world
- have the social skills to work well in small teams

People with Entrepreneurial talent:


- are fast learners and thrive on challenge
entrepreneur - see projects through to the finish line
- are open to new ideas and ways of doing things
- prefer to learn by doing and are comfortable with the unknown
- can build strong relationships

13
Superknacks – Research
People who can thrive as a Research Associate:
- can tackle challenging problems
Research
- enjoy navigating the uncertainty of research
associate - have strong analytical skills
- use their creativity to pursue creative solutions to complex
problems
- have the grit to overcome roadblocks on the path to success

High-potential Research Managers:


- can provide guidance to a team
Research - have strong interpersonal skills
manager
- are organized and thorough in their work
- plan ahead to make sure projects are completed on time
- can keep their cool when the chips are down

High-potential Research Directors:


- have strong critical thinking skills
Research - can effectively lead a team
director
- have the creativity to explore new paths
- plan ahead to develop effective strategies
- can understand topics at both the micro- and macro- levels

Superknacks –Communications & Law


People with a knack for Public Relations:
- are socially savvy
Public - excel at building and maintaining relationships with people
rela=ons
- keep their cool under pressure
- can solve challenging problems
- are thorough and pay attention to details

People with a knack for Journalism:


- are intellectually curious
- think creatively
Journalism - have the drive and resourcefulness to gather the necessary
information
- are socially savvy
- can speak their mind and voice unpopular opinions when needed

14
Superknacks –Communications & Law (Cont’d)
High-potential Paralegals:
- can assess information with a critical eye
paralegal - have strong logical reasoning skills
- can collaborate with others on a team
- are detail-oriented
- can overcome setbacks to accomplish goals

High-potential Lawyers:
- can spot patterns easily
lawyer - have strong analytical thinking skills
- are detail-oriented and thorough in their work
- understand other people
- can speak their mind, even when voicing an unpopular opinion

Superknacks – Finance & Banking

People well-suited to Finance:


- are quantitatively-focused
finance - see the value in data
- are thorough and detail-oriented
- appreciate balance of risk and reward
- can find ways around roadblocks

People with a knack for Accounting:


- are organized and detail-oriented
accoun=ng - excel at deriving insights from numbers
- have a strong ethical compass
- consider problems from multiple angles before taking action
- make sure that tasks are completed accurately and efficiently

People with a knack for Auditing:


- use critical thinking skills in evaluating and analyzing new
audi=ng information
- are detail-oriented
- have high integrity
- are thorough in their work and don't cut corners
- seek a rational approach to solving problems and completing tasks

15
Superknacks – Finance & Banking (Cont’d)
High-potential Investment Bankers:
- have an analytical mindset to identify actionable investment
strategies
Investment
banking - excel at deriving insights from data
- can take calculated risks
- accomplish goals in high-pressure situations
- weigh pros and cons carefully before recommending a plan of action

People well-suited to Retail Banking:


- excel at interacting with others
Retail banking
- aim to help others and provide pleasant customer experiences
- demonstrate ease in working with numbers
- are motivated to accomplish goals
- complete tasks efficiently

High-potential Bank Tellers:


- are comfortable working with numbers
Bank teller
- have the interpersonal skills to interact effectively with customers
- are trustworthy and reliable
- aim to help others and identify solutions to customers' problems
- can keep their emotions in check in difficult customer interactions

High-potential Financial Advisers:


- excel at gathering insights from data
- can apply their knowledge to solve new problems
Financial
advisor - have the social skills to create meaningful customer
interactions
- plan ahead to develop effective strategies
- follow through and accomplish goals

16
Superknacks – Sales & Retail

People with a knack for Sales:


- have an ease with people
sales - enjoy interacting with others
- are eager to seize opportunities
- have the drive to achieve their goals
- can identify ways to solve problems and meet people's needs

People with a knack for B2B Sales:


- have strong problem-solving and analytical skills
B2B sales - can build meaningful relationships with others
- can persevere through challenging situations
- accomplish their goals effectively
- follow through to make sure tasks are completed with care

People who can thrive as a Retail Associate:


- enjoy interacting with others
Retail - have the social savvy to understand and meet customers' needs
associate
- persevere through challenging tasks
- are eager to seize opportunities for success
- have the drive to accomplish goals

People who can thrive as a Store Manager:


- have strong leadership skills to guide a team
- can collaborate well with others
Store manager
- enjoy creating positive experiences for others
- have a strong work ethic
- can keep their cool when facing challenging customer
interactions

High-potential Stock Clerks:


- have strong spatial skills for organizing stock
Stock clerk - plan effectively
- have the social skills to provide effective customer assistance
- are detail-oriented
- see tasks through to completion

17
Superknacks – Sales & Retail (Cont’d)
People with potential in Assistant Store Operations roles:
- are diligent and want to get the job done
Assistant Store - have strong spatial abilities to manage merchandise
Opera=ons - are strong planners and aim to prevent loss or damage to store
- can interact well with others - colleagues, partners, or customers
- take immediate action to fix issues or keep store operating
smoothly

High-potential Sales Associates:


- are engaging and can talk with all different types of people
Sales associate - do not cut corners and are strong planners
- can read people and tailor their approach to meet another's needs
- are quick-witted and can help solve customers' problems
- have confidence in their abilities

Superknacks – Marketing

People with a knack for Marketing:


- are comfortable working with numbers
marke=ng - think critically and can derive insights from data
- enjoy solving complex problems
- can think creatively
- excel at understanding others and anticipating their needs

People with a knack for Marketing Strategy:


- are analytical thinkers
Marke=ng - can see patterns in numbers and draw insights from data
strategy
- develop creative solutions to complex problems
- enjoy exploring new opportunities
- understand other people

People with a knack for Market Research:


- can spot patterns in numbers and derive insights from data
Market - have the motivation to accomplish their goals
research - enjoy solving complex problems
- are open minded and can think creatively
- follow through to complete projects effectively

18
Superknacks – Building & Design
High-potential Architects:
- have very strong spatial abilities
- are creative and open to new design ideas
architecture
- are good with numbers and measurements
- are detail-oriented and thorough
- can see a project through to completion

People with a knack for Construction:


- are goal-oriented and can carry out detailed tasks accurately
- have strong spatial abilities
- can work well with others
- are careful and vigilant, important for work quality and site safety
- can understand the larger project and how all pieces fit together

Those with a knack for Product Design:


- have the ability to understand how things work
- can use their social skills to design with the consumer in mind
Product design
- combine creativity and problem-solving ability to innovate
- can think and reason about 3D physical objects
- are enterprising and motivated to bring innovation to life

People with potential in Graphic Design:


- combine strong spatial thinking with creativity
- can tackle projects that aren't clearly defined
Graphic design - can overcome obstacles to completing a project
- understand how people may interact with and respond to their
design
- are self-driven and motivated to successfully complete projects
People who would thrive in Urban Design:
- have a powerful understanding of people
- can work with other people and organizations with complex
Urban design dynamics
- have the planning ability needed for large projects
- are strong spatial thinkers
- have the tenacity to achieve ambitious goals

19
Superknacks – Building & Design (Cont’d)
High-potential Fashion Designers:
- are in-tune with the emotions of others
- can handle ambitious, yet undefined, creative projects
Fashion design - are creative and seek new, fresh designs
- have strong spatial abilities to ground design in reality
- are self-motivated, diligent, and flexible to handle all aspects of
launching a fashion line

Those with a knack for Interior Design:


- are socially perceptive to truly understand the customer's needs
- have strong spatial abilities to find the best uses of a space
Interior design - are creative yet can logically communicate their new ideas to a
customer
- can design within the constraints of each new project
- bring confidence to customer interactions

Superknacks – Logistics & Manufacturing

People who are well-suited for Operations:


- are critical thinkers with an eye for efficiency
opera=ons - ensure that tasks are completed on time
- can take calculated risks
- have strong interpersonal skills
- can overcome obstacles to accomplish goals
People well-suited for a Supply Chain career:
- understand how parts work together in the supply chain
ecosystem
Supply chain - are detail-oriented
- can solve problems as they arise
- plan ahead to anticipate challenges
- can navigate roadblocks on the path to success
People with a knack for Assembly:
- are hard workers
assembly - understand how parts work together in a system
- can persevere through challenging and/or monotonous work
- get along well with others on the team
- have strong spatial reasoning skills

20
Superknacks – Logistics & Manufacturing (Cont’d)
People receiving the Warehouse Technician knack:
- are diligent and care about timeliness
- can use and navigate space effectively
- take action when needed to get the job done
- keep their cool even during hectic times
- work well with others
Superknacks – Human Resources & Professional Support

People with a knack for Human Resources:


- look at problems from multiple angles
Human - can spot patterns easily
resources - understand people and collaborate effectively
- use an empathetic approach to interacting with other people
- complete tasks efficiently

High-potential Office Managers:


- have strong interpersonal skills
Office - can lead others and coordinate tasks
manager - are reliable and diligent
- remain composed in stressful situations
- have the drive to accomplish goals

High-potential Admin Assistants:


- are organized
Admin
- have strong people skills
assistant - can accomplish tasks under pressure
- have a cooperative attitude
- believe in their ability to get things done

People well-suited for a Digital Back Office career:


- have high attention to detail
- make sure tasks are completed accurately and efficiently
Digital back
office - are comfortable working with numbers and data
- persevere to finish tasks
- can think on their feet and process information quickly

21
Superknacks – Hospitality & Customer Service
People with a knack for Customer Service:
- excel at helping and pleasing customers
Customer - have strong interpersonal skills
service - enjoy interacting with others and finding solutions to their
problems
- can stay calm in stressful situations
- persevere through challenges to accomplish their goals
High-potential Cashiers:
- are comfortable working with numbers
- complete tasks with care and efficiency
cashier
- have strong social skills
- can keep their emotions in check for challenging customer
interactions
- can make others feel at ease

People with a knack for Guest Services:


- have a drive to help others
Guest services - understand people and can work well with others
- can keep their cool under stress
- complete tasks effectively
- are trustworthy and sincere

High-potential Front Desk staff:


- aim to help others
Front desk - are empathetic and seek to understand how others are feeling
- can solve problems effectively
- make sure the job gets done well
- can remain calm under pressure or stress

High-potential Hotel Managers:


- understand others and can anticipate their needs
Hotel manager - aim to help and please others
- learn quickly and can solve challenging problems
- have strong leadership skills to guide a team
- can remain calm to accomplish goals under pressure

22
Superknacks – Health & Beauty
People well-suited for a career as a Physician:
- can look at problems from multiple angles
- have strong social skills to interact with patients and
physician caregivers
- are skilled at applying their knowledge to solve new problems
- think things through and avoid acting rashly
- accomplish tasks effectively under pressure
High-potential Physician Assistants:
- learn quickly and enjoy solving problems
- complete tasks accurately and efficiently
Physician
assistant - understand people and care about how others are feeling
- can ask tough questions when needed to provide effective
patient care
- work well with others in accomplishing goals

People with a knack for Nursing:


- are empathetic and care about patients
- understand people and form caring bonds with people easily
nursing - have the mental toughness to overcome and persevere through
setbacks
- are reliable and diligent
- apply analytical thinking skills to identify solutions to problems

High-potential Physical Therapists:


- understand patients' feelings and have an empathetic approach
Physical - can motivate and inspire patients to accomplish ambitious goals
therapist - persevere through challenging tasks
- can help patients to overcome setbacks and identify a path forward
- remain calm under pressure

High-potential Pharmacists:
- are detail-oriented and highly reliable
- follow procedures to ensure accuracy and safety
pharmacist - carefully think things through before making decisions and
taking action
- have high integrity
- can interact well with patients
23
Superknacks – Health & Beauty (Cont’d)

High-potential Home Health Aides:


- are caring and empathetic
Home health - can understand and interact with many types of people
aide - keep calm in stressful situations
- have the self-confidence to handle any situation effectively
- consider all of the angles before taking action

People who can thrive as a Mental Health Counselor:


- have the interpersonal skills to connect with patients
Mental health - are sensitive to subtle emotional cues
counselor
- can keep their emotions in check when stressed
- excel at develop productive plans of action
- can look at problems from multiple perspectives

High-potential Medical Technicians


- attend to details needed to obtain high-quality patient data
- have the social intelligence to interact with patients during tests
- excel at spatial reasoning important for using equipment
- can use their integrity to protect sensitive patient information
- are comfortable working independently

People who are strong Beauty Therapists:


- excel at understanding and relating to customers
Beauty - can read subtle cues to assess customers' feelings
therapist - aim to provide top quality customer service
- strive for perfection in their work
- can remain calm, even in stressful situations

High-potential Assistant Beautician and Hair Stylists:


- strive to ensure customer satisfaction
Assistant
beau=cian &
- have the spatial skills to provide precise beauty treatments
hairstylist - are thorough and detail-oriented in their work
- can work effectively under pressure
- enjoy the creative elements of their work

24
Superknacks – Facilities & Transportation

People with a knack for Facilities Support:


- make sure the job gets done well
Facili=es - are thorough and complete tasks efficiently
support
- are trustworthy
- can persevere through challenging tasks
- are focused on the job at hand

High-potential Janitors:
- are detail-oriented
janitor - have motivation and determination to get the job done well
- are thorough in completing tasks
- have the perseverance to tackle challenges
- can accomplish tasks effectively without close supervision

High-potential Route Drivers:


- have strong spatial skills for navigating the road
- can think on their feet and react quickly
Route driver
- are detail-oriented
- aim to please others
- have the follow-through to complete tasks efficiently and with
care

High-potential On-Demand Drivers:


- have the drive and self-confidence to be their own boss
On-demand - can interact well with a wide variety of people
driver
- have a strong work ethic
- are safety-focused
- have strong spatial skills and the ability to think on their feet

People with a knack for Retail Delivery:


- have the spatial skills and quick thinking to be on the road
Retail delivery - aim to please customers
- have the social skills to create positive customer interactions
- pay close attention to detail
- have the integrity to take good care of merchandise

25
Superknacks – Facilities & Transportation (Cont’d)
People that may thrive as Security Guards:
- are able to read people and situations well
- are proactive at preventing trouble
- are confident and take immediate action when needed
- can handle difficult interpersonal interactions when needed to maintain
security
- can persevere through challenges and endure long stretches of solitude

Superknacks – Automotive

People with potential in Automotive Customer Relations:


Automo=ve
- have strong interpersonal skills
customer - seek to help customers and address their needs
rela=ons - are eager to identify and seize new opportunities
- have the drive to accomplish goals
- are diligent and follow up to ensure customer satisfaction

Those with a knack for Automotive Sales:


- excel at building meaningful customer interactions
Automo=ve - enjoy meeting new people
sales
consultant
- take action and seize unexpected opportunities
- can apply their analytic mindset to effectively address
customer questions
- have the self-confidence to accomplish sales goals effectively

High-potential Automotive Service Technicians:


Automo=ve - understand how parts work together in a system
service - have strong spatial reasoning skills
technician - carefully follow procedures to diagnose and fix problems
- are detail-oriented
- work well with others on a team

Superknacks – Actuarial & Insurance


High-potential Actuaries:
- enjoy using numbers to solve problems
actuary - can quantify different scenarios
- plan analysis to focus on actionable insights
- are motivated to find answers to tough problems
- persevere even when work gets difficult
26
Superknacks – Actuarial & Insurance (Cont’d)
People with a knack for Underwriting:
- can gather and understand different sources and types of
information
underwriter - look at many angles of a problem before determining a solution
- are thorough and detail-oriented
- tend to focus on preventing losses or issues from occurring
- are rational and don't let opinions or emotions cloud judgment
High-potential Adjusters:
- gather various sources of relevant information to solve a problem
- can find solutions to problems even when dealing with strict
adjuster constraints
- handle stressful situations for others while staying calm
- are able to predict the reactions of a customer
- can negotiate a compromise when emotions and stakes are high

Superknacks – Social & Public Service


People with a knack for Social Work:
- have a strong desire to help others
- can understand and relate to other people with ease
Social Work - have the follow-through and dedication to coordinate multiple
tasks
- can overcome setbacks and identify a productive path forward
- believe in their ability to succeed and overcome challenges
High-potential Educational Counselors:
- believe in everyone's ability to grow and learn
- can interact with and relate to a wide variety of people
Educa=onal
Counselor
- excel at planning ahead and identifying strategies to
accomplish goals
- remain calm in touch situations
- embrace new ideas and ways of solving problems

People with a knack for Teaching:


- can inspire others to work toward their goals
- have an ease with people and can understand their feelings
Teaching
- have an open mind and embrace new ideas
- demonstrate a growth mindset and enjoy learning new things
- can recover from setbacks and find a productive path forward

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Superknacks – Food & Beverage
People with potential as a Barista:
- aim to please others
- have strong social skills
barista - can remain calm in stressful situations, such as peak cafe times
- have the follow-through to complete tasks efficiently and
effectively
- can solve problems effectively

People with potential as Waitstaff:


- understand people and enjoy interacting with other people
waitstaff - strive to create a pleasant customer experience
- keep their cool under pressure
- can solve problems effectively
- ensure tasks are completed efficiently

High-potential Restaurant Managers:


- have the leadership skills to guide a team
Restaurant - have strong interpersonal skills
manager - can read others' emotions to anticipate and address customer
needs
- solve problems effectively
- have the composure to thrive in a fast-paced environment

High-potential QSR Crew members:


- have strong interpersonal skills to serve customers
QSR crew - remain composed under pressure
- complete tasks efficiently and accurately
- can collaborate effectively with team members
- have principled conduct and strive to do the right thing

People who are strong QSR Managers:


- have leadership skills
QSR manager - can understand and work with different types of people
- keep calm under pressure
- can plan ahead to accomplish goals efficiently
- solve problems effectively in fast-paced environments

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Superknacks – Food & Beverage (Cont’d)

High-potential Kitchen Staff:


- are detail-oriented
- can understand the flow of a busy commercial kitchen
- can anticipate the needs of others they work with
- take action to ensure things run smoothly
- are composed even during busy, fast-paced work

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