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Scope and Sequence
Note: The English version of this course is scheduled to be generally available in March 2010.
Target Audience
The Cisco® IT Essentials: PC Hardware and Software course is designed for Cisco Networking Academy®
students seeking career-oriented, entry-level hardware and software skills. Target students include those who
want to prepare for careers in information and communication technology (ICT) and students who want to gain
skills and working knowledge of how computers work, how to assemble computers, and how to troubleshoot
hardware and software issues. IT Essentials: PC Hardware and Software is appropriate for students at many
education levels and types of institutions, including high schools, secondary schools, universities, colleges,
career and technical schools, community organizations, and other non-traditional learning environments.
Prerequisites
There are no prerequisites for this course.
Target Certifications
The IT Essentials: PC Hardware and Software curriculum helps students prepare for the CompTIA® A+ 2009
certification exams (http://www.comptia.org). The fundamentals part of the course, chapters 1–10, helps students
prepare for the CompTIA A+ Essentials exam (220-701), which covers the fundamentals of computer technology,
networking, and security, and validates the communication skills and professionalism required of all entry-level IT
professionals. The advanced part of the course, chapters 11–16, helps students prepare for the CompTIA A+
Practical Application exam (220-702), which builds on the CompTIA A+ Essentials knowledge and skills, with
more of a hands-on orientation and scenarios in which troubleshooting and tools must be applied to resolve
problems. Students must pass both exams to earn the CompTIA A+ certification.
Curriculum Description
This course covers the fundamentals of computer hardware and software as well as advanced concepts.
Students who complete this course will be able to describe the internal components of a computer, assemble a
computer system, install an operating system, and troubleshoot using system tools and diagnostic software.
Students will also be able to connect to the Internet and share resources in a network environment. Additional
topics covered include laptops and portable devices, wireless connectivity and basic implementation skills, Voice
over Internet Protocol (VoIP), security, safety and environmental issues, applied network configuration and
troubleshooting skills, and communication skills.
Hands-on lab activities and virtual learning tools are essential elements that are integrated into the curriculum.
The Virtual Laptop and Virtual Desktop are stand-alone tools designed to supplement classroom learning and
provide an interactive "hands-on" experience in learning environments with limited physical equipment.
Cisco Packet Tracer activities are included to help students learn and practice concepts introduced in the
fundamental and advanced chapters. The Packet Tracer activities will be designed for use with Packet Tracer
5.2. The inclusion of Packet Tracer activities provides learning experiences that align with the new CompTIA A+
certification objectives without requiring academies to purchase extra networking equipment.
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Curriculum Objectives
The primary objective of this course is to help students prepare for entry-level positions in the ICT field within
several different working environments:
● A corporate or mobile environment with a high level of face-to-face client interaction. Job titles include
enterprise technician, IT administrator, field service technician, or PC technician.
● A remote-based work environment where client interaction, client training, operating systems, and
connectivity issues are emphasized. Job titles include remote support technician, help desk technician,
call center technician, IT specialist, or IT representative.
● Settings with limited customer interaction where hardware-related activities are emphasized. Job titles
include depot technician or bench technician.
In addition, the curriculum helps students gain confidence with the components of desktop and laptop computers
by teaching the proper procedures for hardware and software installations, upgrades, and troubleshooting.
After completing the IT Essentials: PC Hardware and Software course, students will be able to complete the
following tasks:
● Define information technology (IT) and describe the components of a personal computer
● Describe how to protect themselves, equipment, and the environment from accidents, damage, and
contamination
● Perform a step-by-step assembly of a desktop computer
● Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process
● Install and navigate an operating system
● Upgrade or replace components of a laptop, printer, or scanner based on customer needs
● Configure and add computers to an existing network
● Implement basic physical and software security principles
● Apply good communications skills and professional behavior while working with customers
● Perform preventive maintenance and basic troubleshooting tasks
● Assess customer needs, analyze possible configurations, and provide solutions or recommendations for
hardware, operating systems, networking, and security
The student lab PCs will be in various states of assembly and repair during the course and therefore are not
suitable for viewing the curriculum content.
Description Qty
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Intel Pentium/Celeron family, AMD K6/Athlon/Duron family, or compatible processor, 300 MHz or faster
1
recommended
Floppy drive 1
Ethernet card 1
Mouse 1
Keyboard 1
Note: The equipment listed above is the minimum set and can be substituted with equal or higher specifications.
Microsoft offers programs for academic institutions to purchase software at a reduced cost. An example of such a
program is the MSDN Academic Alliance, which can be found at http://msdn.microsoft.com/academic. Please
visit the Microsoft website for your country or region to learn more.
● Phillips screwdriver
● Flathead screwdriver
● Hex Socket Drivers (various sizes)
● Needle-nose pliers
● Electrostatic discharge (ESD) wrist strap and cord
● Electrostatic discharge (ESD) mat with a ground cord
● Safety glasses
● Lint-free cloth
● Electronics cleaning solution
● Flashlight
● Thermal compound
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● Multimeter
● Compressed air service canister (optional due to globally varying classroom health and safety laws)
● Power supply tester (optional)
● Cable testers (optional)
● Network Loop back plugs (optional
● One Internet connection for each student to conduct Internet searches and download drivers
● One integrated printer/scanner/copier per two lab PCs
● One Linksys wireless router/switch or equivalent per two lab PCs, Linksys model WRT 300N preferred
● One Wireless PCI network adapter (compatible with the above wireless router/switch) for each lab PC
Minimum:
● One Internet connection for Internet searches and driver downloads (this could be the instructor's
workstation)
● One integrated printer/scanner/copier for the class to share
● One Linksys wireless router/switch or equivalent for the class to share, Linksys model WRT 300N
preferred
● Two Wireless PCI network adapters (compatible with the above wireless router/switch) for the class to
share
This course provides an introduction to the ICT industry and in-depth exposure to personal computers, hardware,
and operating systems. Students learn the functionality of various hardware and software components and best
practices in maintenance and safety issues. Through hands-on lab activities, students learn how to assemble and
configure computers, install operating systems and software, and troubleshoot hardware and software problems.
1.3 Identify the names, purposes, and characteristics of cases and power supplies
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1.4 Identify the names, purposes, and characteristics of internal components
1.4.4 Identify the names, purposes, and characteristics of ROM and RAM
1.5 Identify the names, purposes, and characteristics of ports and cables
1.8 Explain system resources and their purpose, IRQ, I/O Address, and DMA
2.1.1 Identify safety procedures and potential hazards for users and technicians
2.1.2 Identify safety procedures to protect equipment from damage and data from loss
2.2 Identify tools and software used with personal computer components and their purposes
3.3 Attach the components to the motherboard and install the motherboard
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3.5 Install drives in external bays
3.8 Re-attach the side panels and connect external cables to the computer
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5.1.1 Describe the characteristics of modern operating systems
5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities
5.3.1 Identify applications and environments that are compatible with an operating system
5.3.2 Determine minimum hardware requirements and compatibility with the OS platform
5 .6 Identify and apply common preventive maintenance techniques for operating systems
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5.7.2 Identify common problems and solutions
5 .8 Chapter summary
6.6 Identify common preventive maintenance techniques for laptops and portable devices
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7.1.3 Describe laser printers
7.2.2 Explain how to power and connect a device using local or network port
7.2.3 Describe how to install and update a device driver, firmware, and RAM
7.5 Identify and apply common preventive maintenance techniques for printers and scanners
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Chapter 8. Networks
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8.9 Describe how to configure a NIC and a modem
8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity
8.11 Identify and apply common preventive maintenance techniques for networks
Chapter 9. Security
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9.4 Identify common preventive maintenance techniques for security
9.4.1 Explain how to update signature files for anti-virus and anti-spyware software
9.4.2 Explain how to install operating systems service packs and security patches
10.3 Explain ethics and legal aspects of working with computer technology
11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools
11.2.3 Identify potential safety hazards and implement proper safety procedures for computer
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components
11.5 Identify and apply common preventive maintenance techniques for personal computer components
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12.2 Install, configure, and optimize an operating system
12.2.4 Identify procedures and utilities used to optimize the performance of operating systems
12.2.5 Identify procedures and utilities used to optimize the performance of browsers
13.1 Describe wireless communication methods for laptops and portable devices
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13.3.4 Select additional RAM
13.4.2 Explain how to manage data version control between laptops and desktops
14.1 Describe potential safety hazards and safety procedures associated with printers and scanners
14.3.2 Describe how to install network printer software and drivers on a computer
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14.6.3 Apply troubleshooting skills
15.1 Identify potential safety hazards and implement proper safety procedures related to network s
15.1.2 Explain cable, cable cutters, and cable cutting safety hazards
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16.1.1 Outline a local security policy
16.4.3 Explain data backup procedures, access to backups, and secure physical backup material
Copyright © 2009 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, Cisco Systems, CCNA, and Networking Academy are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other
trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (0902R)
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