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Complete Concierge User’s Guide Page 2 of 20
Table of Contents
1 Introduction .......................................................................................................................................... 3
2 Supported Features of Complete Concierge ........................................................................................ 4
2.1 Complete Concierge Interface ...................................................................................................... 4
2.1.1 Check-in / Check-out Process ............................................................................................... 4
2.1.2 Room Change Actions........................................................................................................... 4
2.1.3 Wake-up System ................................................................................................................... 4
2.1.4 DND Setting .......................................................................................................................... 4
2.1.5 Class of Service / Phone Barring ........................................................................................... 4
2.1.6 Call Accounting ..................................................................................................................... 4
2.1.7 Room Maid System / Room Status ....................................................................................... 5
2.1.8 Database Resync ................................................................................................................... 5
2.1.9 Message Handling................................................................................................................. 5
2.1.10 Automatic Resync ................................................................................................................. 5
3 Complete Concierge Software Installation ........................................................................................... 6
3.1.1 Download the TGZ file .......................................................................................................... 6
3.1.2 Enable Direct Access to FreePBX .......................................................................................... 6
3.1.3 Connect to the FreePBX Web interface. ............................................................................... 6
3.1.4 Module Administration ........................................................................................................ 7
3.1.5 MSQL Set-up ......................................................................................................................... 8
3.1.6 Starting Complete Concierge Linux Services ........................................................................ 9
3.1.7 Download the Configurator .................................................................................................. 9
4 Configuring Complete Concierge ........................................................................................................ 10
4.1 PBX Configuration ....................................................................................................................... 10
4.1.1 PBX Extensions and Trunks ................................................................................................. 10
4.1.2 Outbound Routes ............................................................................................................... 10
4.2 Complete Concierge Configuration ............................................................................................ 10
4.2.1 General Settings Tab........................................................................................................... 11
4.2.2 Room Translation Tab......................................................................................................... 13
4.2.3 Call Accounting Tab ............................................................................................................ 15
4.2.4 The Guest Languages Tab ................................................................................................... 17
4.2.5 Synchronize PMS and the Complete Concierge Databases ................................................ 17
4.3 Complete Concierge Verification Tests ...................................................................................... 18
4.3.1 Calls from an Occupied Room ............................................................................................ 18
4.3.2 Calls from a Vacant Room................................................................................................... 18
4.3.3 Room Change Operation .................................................................................................... 19
4.3.4 Wake-up Calls ..................................................................................................................... 19
4.3.5 “Do Not Disturb” (DND) ...................................................................................................... 19
4.3.6 Set the Room Maid Status .................................................................................................. 19
5 More Information ............................................................................................................................... 20
Xorcom Ltd. • Misgav Industrial Park 20174 Israel • Tel: +972 4 995 1999 • info@xorcom.com • www.xorcom.com
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1 Introduction
Complete Concierge™ is a fully functional business VoIP telephony system that includes a PMS (Property
Management System) interface. Not only does the transition to an IP-PBX save on inter-company
communications and improve efficiencies by integrating with the business' data network, it leverages
existing infrastructure (cabling and analog phone sets), and is compatible with the leading PMS
packages.
Hotels have special requirements for their telephone systems. They need to have a separate call
accounting for the guests as opposed to administration staff, they need flexible internal caller IDs,
telephone lines must be closed/opened on demand, etc.
Complete Concierge is interoperable with a wide variety of PMS, such as Micros Fidelio, Micros Opera,
Micros Opera Suite, Protel Hotel Systems, Amadeus Hospitality, Brilliant, Silverbyte/Optima, Newhotel
and all other PMS that support FIAS (Fidelio Interface Application Specification).
Complete Concierge uses native Linux software as its engine inside an Asterisk® operating system with a
FreePBX GUI. It uses Windows® administration software.
This document will show in detail how to install and configure Complete Concierge, and how to use the
application’s interface.
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Optionally you will be able to change the password for the FreePBX Web interface. By default
the Elastix Web interface password is used.
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Click on the Complete Concierge, select Install and then click the Process button:
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Enter the MySQL “root” user password and click the Submit button. The default password is
‘akuo-kfo’.
The Complete Concierge module will then create all necessary tables in the MySQL database,
and install its services.
The next time “Complete Concierge” is selected in the menu the following dialog will be
displayed:
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/etc/init.d/pbillx start
# ps aux |greppb
root 9954 0.0 0.8 17056 8488 ? S Aug19 5:50 /var/www/html/admin/modules/complete_concierge/resources/pbFIAS
root 9955 0.0 0.8 17468 8888 ? S Aug19 5:38 /var/www/html/admin/modules/complete_concierge/resources/pbExec
root 9956 0.0 0.7 23780 7516 ? S Aug19 0:01 php -q
/var/www/html/admin/modules/complete_concierge/resources/pbCalc
root 9957 0.0 0.8 16636 8184 ? S Aug19 0:00 /var/www/html/admin/modules/complete_concierge/resources/pbStarter
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“emergency” – for calling police, ambulance etc. This route must always be enabled,
regardless of the room telephone status
“local” – for calling a PSTN destination within the local area
“national” – for calling any destination within the country
“international” – for calling any international destination
Xorcom Ltd. • Misgav Industrial Park 20174 Israel • Tel: +972 4 995 1999 • info@xorcom.com • www.xorcom.com
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General Settings –basic Complete Concierge settings such as license installation, IP address
of the PMS system, etc.
Room Translation – assignment of PBX extensions / room numbers
Call Accounting Manager –tariff plan configuration
Communication Info Tables –Complete Concierge/PMS communication monitoring
Call Detail Tables –CDR review
Guest Languages – assignment of PMS /PBX language codes
During initial configuration go through the tabs and perform the configuration actions in the
same sequence as they are described below.
Admin Password – a password for accessing the Complete Concierge MySQL database on the
PBX. If the password is to be changed, it must be changed in the MySQL database configuration
as well.
License Code fields – Apply the purchased license codes here. If a license code is not applied
then Complete Concierge will work in the full functional demo mode where the maximum
number of supported rooms is 10.
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This is the IP address and port where the PMS system is listening for incoming connections.
To use Complete Concierge with a demo version of the Fidelio PMS Interface input the IP
address of the Windows computer where the ‘demo’ is installed. In most cases it will be the
same computer where the Configurator utility is running.
Click the Save button. Shortly, the Complete Concierge service that is running on the PBX should
connect to the PMS. The “FIAS communication online” message will appear at the bottom of the
screen.
If the Fidelio Demo PMS Interface is being used then the received ‘LA’ message should also
appear:
PMS systems can restrict a room telephone to make outbound calls to particular destinations
only. In terms of the PMS it is done by assigning a class-of-service (CS0 through CS3) to a room
telephone.
The Route Settings section allows assignment of a list of the PBX outbound routes to a class-of-
service.
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Click the Wizard button. The Configurator will access the PBX and display a table with outbound
routes currently defined in the PBX configuration. Use the check-boxes to select the routes for
each class-of-service:
On this tab it is possible to assign the PBX extensions to the rooms and also to define the room
number as the Account Code parameter for the corresponding PBX extensions. That code will
appear in the Call Detail Record (CDR) of calls that were made from the room telephone.
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Click on the desired line in the table. The current room and phone numbers will appear in
the Room and Extension fields.
Edit the values as necessary.
Click the Save button.
Click on the desired line in the table. The current room and phone numbers will appear in
the Room and Extension fields.
Click on the Delete button.
Define the first room number in the From # field and the last room number in the to field.
Click the Go button.
For example, in order to define 101- 200 room/extension pairs, input 101 in the From # field and
200 in the to field.
Sometimes the room and/or phone numbers use prefixes. For example, say there are rooms
A101-A151 and the corresponding telephone numbers are 1101-1151. These can be defined as
follows:
A101/1101
A102/1102
….
A151/1151
The correct room number should appear on the corresponding PBX extension settings page. For
example, if extension 101 was assigned to room A101 the following should appear:
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But before looking up in the table, Complete Concierge converts the dialed number according to
the following steps:
A. Removes number of digits defined in the General Digits to remove parameter from the
beginning of the called number. Many PBXs are configured in such a way that the users
have to dial an outgoing line access code before dialing the phone number. For
example, if the outgoing line access code is ‘9’ then the digit 1 must be input in the
General Digits to remove parameter.
B. If the called number length is a maximum of 7 digits then the call will be considered as a
local call and the tariff for a dummy country code 7777777 will be used.
C. If the called number is longer than 7 digits and does not have ‘00’ at the beginning of
the number, then Complete Concierge removes number of digits defined in the Country
Wide Calls Remove first parameter from the beginning of the called number. The
purpose of this operation is to remove the so-called “national trunk prefix” from the
phone number. In many countries it is ‘0’ that must be dialed for the inter zone calls. So,
the length of the “national trunk prefix” must be defined in the Country Wide Calls
Remove first parameter. In most cases it will be 1.
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D. If the called number length is shorter than 12 then Complete Concierge will put the
prefix defined in the Insert Numbers at begin parameter at the beginning of the called
number.
Once these actions have been performed, Complete Concierge will try to find a suitable tariff.
Example:
The PBX is located in Frankfurt, Germany. The PBX users need to dial 9 to get an outside line
before dialing the outside numbers. In this case, the following parameters must be defined:
The table below demonstrates the called number conversions that will be performed by
Complete Concierge before looking up for a tariff.
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Un-check the Not use filter, set all zones check-box to change country-specific values in the
table. The Zone filter helps navigate within the table.
It is very important to define tariff for the local calls. As mentioned above, the dummy country
code 7777777 is used for this purpose.
It is possible define either “00” or “011” prefix for all of the country codes by clicking on the
respective button (Apply 00 or Apply 011).
Now, messages transmitted between the PMS and Complete Concierge are displayed in the
Communication Info Tables tab:
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Note: The “room change” operation is not available in the Fidelio Demo PMS Interface.
In order to evaluate Complete Concierge without a PMS, it is possible to simulate a wakeup call
order for room 101 by pressing Ctrl+F7 in the Fidelio Demo PMS Interface.
Check in a guest. Order a wake-up call via the PMS. Answer the wake-up call when the room
telephone rings. Make sure that PMS received the correct wake-up call report from
Complete Concierge.
Order a wake-up call via the PMS and do not pick up the phone when it rings. After three
attempts the wake-up call will be considered unsuccessful. Make sure that the PMS received
the correct wake-up call report from Complete Concierge.
Make sure that the wake-up calls work when ordered by dialing *68 from the room
telephone. Check that the wake-up call request is registered in the PMS.
It is also possible to enable/disable DND from the room telephone. The telephone DND button
(if it exists) must be programmed to dial the corresponding FreePBX feature code (*76 by
default). Alternatively, it is possible to dial the code from the telephone keypad.
1 Dirty / occupied
2 Dirty / vacant
3 Clean / occupied
5 Clean / vacant
6 Inspected / vacant
Xorcom Ltd. • Misgav Industrial Park 20174 Israel • Tel: +972 4 995 1999 • info@xorcom.com • www.xorcom.com
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5 More Information
Refer to the “Products” section in our Web site for more information about Complete Concierge. In
addition, feel free to contact us using the details in the footer for more information.
Xorcom Ltd. • Misgav Industrial Park 20174 Israel • Tel: +972 4 995 1999 • info@xorcom.com • www.xorcom.com