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PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR
PRODUCTS
Media Number -TEBE7175-05 Publication Date -22/01/2018 Date Updated -17/10/2018
CONFIDENTIAL
TEBE7175-05
22Jan2018
(Revised 17Oct2018)
U-31
A-22
D-31
O-26
TERMINATION DATE
31Dec2019
PROBLEM
The existing Product Link Network Manager can lose its firmware or
completely stop functioning on certain Caterpillar products equipped
with a PLE601.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
1006TAG/2 LEL00933, 1182, 1620, 2333, 2355, 2368, 2545, 2630,
2655, 2661, 2694, 3837, 3865-3866, 3883
1103A LEZ01928, 6865
1103A- DDY01155
33TG1/2
1104A LEB00374, 926-927, 2132, 2134
1104C LEN03053, 3056, 3106, 3223, 3248, 3397-3398, 3734,
4073
1104C- MMW01174, 1304, 1310
44TAG1/2
1104C- LEW01784
44TAG2
1104D- SJX00216
44TAG1
1106C LEY00499, 562, 602, 607, 961-962, 972, 984-986, 989-
Caterpillar: Confidential Yellow
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RNS08651
1606A- JSY00235
E93TAG4/4
C2.2 GBE00261
EC501831, 2085
GT401323
C4.4 44414332, 19909, 23124, 23375, 24754, 25178, 26432,
26960, 27162
D4B02104, 2969
EC900109
GTH00814-00815, 827-828
LC500604
ETG00333, 375
G9R02280, 3339
GTW00130
4GM00443
5KW00178
5PS00589-00590
6PN00920
S2D00222
S2E00769, 771
ZAD92007-92013, 92015
3508C TTB00319
3512 1LM00206-00209, 211-213
24Z03572, 3959
CMJ00683, 92001-92002
6EF00354
6WN00347
7HM00186-00187
8RM00273, 829
9G800109
BRC00154, 204
LDF00150-00152, 156
PK200116
PTF00348-00349, 370
S2H00705-00708
S2K00208
YAN00120
LN500111
MLM00105, 117, 130, 146, 149, 206, 223 Caterpillar: Confidential Yellow
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PFP00100
RMS00157-00158
SLM00560
TTF00525-00526
3512C HD PXG00283-00284
SK300104-00111
3516 25Z04398
3516B 1NW00158-00181
2FW00173-00176, 198
4BW00483, 485
6HN00534, 820
BPJ00449
FDN00447, 1343
FDX00229-00230, 238
GZS00245
S2X00158, 774
YAW00182
SBK01007
MR900200-00201
MRC00205-00210
C175-16 3A900107, 113, 120, 125, 134-135
FYR00119, 139-140
WRX00120-00121, 169-170
CG137-8 FPL00115
RJ200112
G3406C R7E00196, 238, 242, 248, 257
G3412 KAP01055
G3508 N8B00100
G3508B N8C00100-00101, 103-105, 107-108, 116-117, 133-134,
136, 138-139, 141, 144-146, 150, 154-155, 157, 159,
162, 164-165, 167
RBK01621-01622, 1627
G3512 N2P00101-00102
Caterpillar: Confidential Yellow
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G3512B JHH01044-01045
N6B00106
ZBC01001-01002
G3516C GZC00221-00222, 224, 230-234
GZZ00267
G3516E GAS00258, 265, 275-277
G3516H NWJ00103-00104
G3516H HD GLM00120
TPC01185-01186
G3520C GZJ00459
NBR00624, 642
PM3516B BPD00404, 458, 489, 848-849
PMG3516 JKK00205, 216, 277, 333, 340, 344, 356
SPF343C RTX01005-01007, 1010, 1012, 1015-1016, 1018-1020
SPF743 MLX00101, 103-107
XQC1200 N1G00120
XQC1600 N1M00303, 305-306
*******Group 3*******
3126B BEJ10991
3306B 9NR03779, 5531
B8D00543, 1180
3406C 1LS00392
4JK00126, 265
4ZR08051
9EP00325
TFT00416
TGC00303
3412E BDT04595, 4870
3456 C3G00964, 1192
C4G00645
CCB00645
C10 BCX00469
C11 GLS00519, 543, 938, 1245, 3591
HRA02478
C12 BDL03029, 3874
K1M05021
C13 DH400328-00332, 337, 340, 368-370, 444, 465, 697,
711, 714, 1041, 1143, 1145, 1178, 1217, 1225, 1335,
1407, 1413, 1447-1448, 1499-1500, 1504-1505, 1508-
1509, 1547, 1704-1705, 1708, 1710-1711, 1727-1728,
1733, 1801-1802, 1834-1835, 1839-1840, 1875
N3F01431
CYY01562
GB400204
JKG00564
L8B00233
LZA00154
N5F00560
SNW00280
EKW00276, 1186
GBM00969-00970
GJE01340
N8F00529, 728
NAW00285, 638
STM00878-00879, 1615
T2R05623
T3400156, 158
WJW00127
2A300148
K7C00798
NST00165
RND00225
RNY01672
RXB03594, 3598
NGP00432, 484
D9N05316, 5446
PM3456 B3G00198
PMC27 N1B00102, 181, 192, 195, 209, 254-259, 274-277, 293-
295
PMC32 MED00125, 179, 193
XQP300 XPL00100
XQP500 XP800111
*******Group 4*******
CX48-P2300 GDH00402, 627
OLYMPIAN GXC03260
*******Group 5*******
3126E 9SZ03053
C13 LEE04556, 9247, 13159
C15 6NZ17733
NXS10232
PARTS NEEDED
*******Group 1*******
*******Group 2*******
*******Group 3*******
Satellite Radio
Software (If
needed)
*******Group 4*******
*******Group 5*******
ACTION REQUIRED
Refer to the attached Rework Procedure.
*******Group 1*******
*******Group 2*******
*******Group 3*******
*******Group 4*******
*******Group 5*******
PARTS DISPOSITION
NACD:
Hold the failed PLE601 for a Parts Return Request (PRR). A Parts Return
Request (PRR) will be issued to you through the Send-It-Back process
after the claim is submitted. Make sure to list the service letter
program number on the packing slip and include the closed work order
paperwork.
Rework Procedure
1. Download the following flash files to your pc for updating the PLE601
Network Manager and PL641/PL631 radio.
Image1.1.1
At the Machine:
4. Flash the PLE601 with the part number as seen in Image 1.1.1 (or
later if available). If flash completes in less than 35 minutes, proceed
to step 5. If during the flash, flash time exceeds 35 minutes, cycle
power from asset using master disconnect. If no disconnect is present,
remove 70-pin connector for 10 seconds before replacing. Ensure that Cat
ET is completely shut down, and the laptop connection is removed from
the asset for at least 3 minutes. Reconnect to the asset, and attempt
the flash again - if flash continues to take longer than 35 minutes,
contact the Product Link hardware support hotline to assist with
troubleshooting and to verify a hardware failure PRIOR to device
replacement. Dial the DSN phone number at 309-636-8500 and select Prompt
#2. After troubleshooting steps are conducted and verified and the
Network Manager is determined to need replacing, a validation number
will be provided that will need to be included within the claim. Any
claims that do not include this validation number for failed hardware
will be reviewed for potential debiting of the claim amount. If hardware
replacement is necessary, replace the Network Manager as per the
“Network Manager Replacement” section of REHS8850. Ensure the failed
PLE601 is retained to send it back. Refer to the Parts Disposition. An
“After Failure” claim will need to be filed using the 20R6220 reman part
number.
6. If relevant, update PL641 radio and PL631 radio with part numbers as
seen in Image 1.1.1 (or later if available).
C opyright 1993 - 2019 C ate rpillar Inc. Fri Nov 08 2019 06:51:53 GMT+0400 (Gulf Standard Tim e )
All R ights R e se rve d.
Private Ne twork For SIS Lice nse e s.